In October 2014, I enthusiastically purchased my Sony Z3v at full price. There is no question in my mind that it was and still is an outstanding device. But this does not excuse the fact that many of us purchased this device with the understanding that Lollipop was imminent by end of year 2014 and simultaneous voice and data would be available shortly thereafter. It doesn't matter if there are hacks available or not. My purchase was predicated on the fact these things were imminent, that Verizon would be enabling and updating these features.
Since then, along with many of you, I have contacted Verizon several times over the last 17 months and each time Verizon representatives have told me to be patient, that the updates were imminent. As a consumer, I had no recourse but to trust what they promised......its not as if I had any options and could sell the device back to Verizon for full value without losing money.
I use my device for work and have suffered loss due to the fact I could not receive data while on calls etc.
This has been such a complete joke. I don't know if a class action suit would even be fruitful. But what I can tell you is that I will never purchase a device or any accessories from Verizon ever again.
So sad.
I completely understand your frustration and sympathize with you on this. Verizon's "policies" makes my blood boil, but only if I associate the device directly with them. (I know, I know... They brand the snot out of everything they sell so you always have their logo to remind you...)
However, I've come to absolutely love this device despite Verizon's broken promises, and actually am now (tonight) buying a second new handset so I may continue to enjoy the Z3V for a few more years to come.
I admit I'm a bit odd; old, set in my ways, don't like change, etc. I went from Droid 1 to iPhone s4 to z3V ever since the Droid came out. But I see handset technology slowing down now. Carriers AND manufacturers are starting to offer less (no SD slots -WTF?!)... I've found a device that suits all my needs and I'm gambling I'll be happy with it for a few years to come. (This thing is twice as powerful as my last laptop and has a 200Gb SD card with a 21MP camera! And a friggin FM radio in it!!)
Granted, you mention a particular need (voice plus simultaneous data), but you knew the handset didn't have that when you bought it and you never really were certain when you did buy it when that feature was supposed to be added. You never got it. Is that a reason to be pissed at the carrier? Yes, most certainly, especially if your livelihood depends partially on it. But the device, well, in my opinion, it's the closest thing to Apple build quality sporting Android that I've seen so far.
My biased, crazy opinion. Afterall, I'm buying a second one to keep in a drawer. LOL!
If I didn't think it would be a total loss, but I'd go grab the Z5/Z5 Premium and go use it on Straight Talk. This is the only way I'd see myself upgrade to a Sony only route.
If I did, I'll buy whatever accessories to keep the phone in top condition since I won't have assurance of a guarantee that I could just warranty my problems if something happened. It's why I'm grateful that having insurance from Verizon on my phone that I could easily get it replaced. :/
Unfortunately the insurance for replacement is "limited time only" at best. I had my handset replaced after I bricked it and it seemed as if it were a close possibility that I might have to settle for something else of "equivalent value". That was 3 or 4months ago. I was super thankful that my replacement looked brand new. I'm pretty particular and I saw no indication that it's a refurb. I can't seem to find a NIB one now.
AddictedToGlass said:
Unfortunately the insurance for replacement is "limited time only" at best. I had my handset replaced after I bricked it and it seemed as if it were a close possibility that I might have to settle for something else of "equivalent value". That was 3 or 4months ago. I was super thankful that my replacement looked brand new. I'm pretty particular and I saw no indication that it's a refurb. I can't seem to find a NIB one now.
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Limited time only in regards to how many times I can use it? Or how many more months I can have until it somehow runs out?
OTA on the way
Talked to Verizon rep online she talked to the network team and she said this week that ota updates where deployed this month and should be down by end of month. According to them 12% had received the ota. If this is true we should all have lollipop by end of month. If she was lying I will put up her cell phone number so you can all duke it out with her.
GigaSPX said:
Limited time only in regards to how many times I can use it? Or how many more months I can have until it somehow runs out?
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Limited in the sense that this model is becoming difficult to find in new condition.
---------- Post added at 06:24 AM ---------- Previous post was at 06:21 AM ----------
silentswarm said:
Talked to Verizon rep online she talked to the network team and she said this week that ota updates where deployed this month and should be down by end of month. According to them 12% had received the ota. If this is true we should all have lollipop by end of month. If she was lying I will put up her cell phone number so you can all duke it out with her.
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I'm sorry dude, but you have just joined yesterday and this is your one and only post?
You smell funny, so Ima get the big guy to pull yer post (and this one) so we can keep an on topic discussion that doesn't go down this same road yet again.
I'd like to be able to discuss stuff without the thread getting closed down!
---------- Post added at 06:53 AM ---------- Previous post was at 06:24 AM ----------
No worries, mate. GREG BRADLEY says you're not a dupe account, so carry on screwing up this thread with your unsubstantiated claim. -Even though such claims draws arguments like maggots on crap. LOL!
Welp, the moderator has spoken.
Anyhow, I wouldn't care so much if it was new or used as long as its in fine, not banged up, and working condition. It's just knowing how long until it would be I can get the most out of the Z3v though...
I feel the same way. Its a great device but Verizon is lame as soon as my contract is up i am moving to TIng. Sony did a nice job of supporting this phone and even offering a way to unlock all the other models of the Z3 but Verizon wants to keep it locked up and then fails to provide the updates themselves. I think i might buy another Z3 (regular gsm one) once I switch though.
linuxxnut said:
I feel the same way. Its a great device but Verizon is lame as soon as my contract is up i am moving to TIng. Sony did a nice job of supporting this phone and even offering a way to unlock all the other models of the Z3 but Verizon wants to keep it locked up and then fails to provide the updates themselves. I think i might buy another Z3 (regular gsm one) once I switch though.
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I am pleased with my Z3v and will probably use it until the battery starts failing. It would be nice to have an unlocked bootloader but I don't ROM-up phones like I used to and as long as it is rooted and I can use certain root-required apps I like then it is livable.
Unfortunately here in the Nashville, TN area where I live the Verizon network is second to none in quality and coverage, the only viable option if you don't live in an urban area is a Straight Talk phone using the Verizon network. The term "the hills of Tennessee" isn't a glib comment. I have been in situations where friends using other carriers have one or no bars and my Verizon phone had a solid three bars. Also my work occasionally sends me up to southern Kentucky where it is literally a choice between Verizon or nothing. Now there is growing resistance to any new cell towers being erected so it has grown much more difficult for a carrier to improve their network.
I hear ya on that one, Komet1. Verizon is the only carrier that works well in my area too. So this definitely factors into the equation of just how much I can tolerate regarding Verizon's BS policies.
Me as well... Verizon is the only reliable service I can use. So they get my business there by default but that's where I draw the line. So while I am forced to pay monthly for their towers and spectrum I will never buy a phone from them or any accessories from them again. I know it won't make much a difference to them but it's the principle of the matter for me. I can't support their practices in light of my Z3v fiasco with the three Z3v's I have on my account.
silentswarm said:
Talked to Verizon rep online she talked to the network team and she said this week that ota updates where deployed this month and should be down by end of month. According to them 12% had received the ota. If this is true we should all have lollipop by end of month. If she was lying I will put up her cell phone number so you can all duke it out with her.
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Anyone seen any evidence of this happening or do we have a troll in our midst?
Komet1 said:
Anyone seen any evidence of this happening or do we have a troll in our midst?
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I dunno. He Pmed me a link, but I didn't bother checking it out as I was in a hurry. Guess I'll bite, but I don't hold my breath on any of these leaked reports. I find it just a bit curious that he/she had only one post and by date given, seemed to have registered JUST to post that.
Edit: I just checked the link silentswarm sent me via PM and all it is is a screenshot, supposedly of his phone, with a text from Verizon stating, "Free Verizon Msg: The Xperia update to Lollipop is expected to rollout by the end of February. Thanks for your patience."
That's about as weak as I've seen as far as "proof" this far.
I'll eat my words and apologize to silentswarm if he is found to be correct.
I just checked the Verizon forums, one would think if this was legit they would be on fire but no, all is quiet. I'll calling this one bogus.
silentswarm PMed me after the first post this morning with a link to the same screenie, I just spotted it. Granted it looks real.
He said he was a bit of a lurker, I can relate to that, I've been hanging around Reddit for several years and still don't have an account. I guess it was my lack of trust that Verizon will do anything that makes me suspicious.
Why has no one shared of said image for everyone to view on here? :v
GigaSPX said:
Why has no one shared of said image for everyone to view on here? :v
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LOL... didn't you know this rumor is TOP SECRET?
Shhhhh! Don't tell a n y b o d y!
heh, never thought about it despite silentswarm's OK. I stop thinking Friday afternoon and don't really start again until Monday morning when I merge into the disaster named I-40 Westbound...here ya go
silentswarm said:
I follow the forums pretty often just never needed to create a account cause I had nothing to add. Here is text I received from version after I chatted with network support.
http://postimg.org/image/tuxfyslid
Feel free to share it I don't have enough posts to share links or pictures yet
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I guess that's pretty legit enough being sent through text message. Although this is the first time I ever saw a carrier would send out an update announcement through text.
Related
I was just wondering, is the 2.3 update Motorola dependent or carrier dependent?
The Atrix isn't selling too well here in Canada and if it's bell who has the final say on the update... I think ill just return my Atrix
who told you the atrix isnt selling well in canada?
(just asking because afaik its selling quite well for a high end phone.)
seven2099 said:
who told you the atrix isnt selling well in canada?
(just asking because afaik its selling quite well for a high end phone.)
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Yea The atrix is selling really good in Canada. Who told you it wasn't?
RacecarBMW said:
Yea The atrix is selling really good in Canada. Who told you it wasn't?
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Maybe he assumes since they cut the price by $100 (on contract) in the first week it is because of slow sales.
NOTE: checking their website again it looks like its back up to $169. I wonder what was with the temp price drop. Oh well, saved me $100.
toughbax said:
Maybe he assumes since they cut the price by $100 (on contract) in the first week it is because of slow sales.
NOTE: checking their website again it looks like its back up to $169. I wonder what was with the temp price drop. Oh well, saved me $100.
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well $69 dollars for three years. THREE YEARS sometimes phones in America go for that price but for 2 years. I think it is overpriced at $169 for 3 years.
Uh.. I've been to 5 different stores recently in Toronto and they either have only sold one or none. This phone is obviously not selling well, who's been telling you it has been?
Honestly like, I've never seen a high end phone go on sale a week after launch. Somethings not right.
smurfit said:
Uh.. I've been to 5 different stores recently in Toronto and they either have only sold one or none. This phone is obviously not selling well, who's been telling you it has been?
Honestly like, I've never seen a high end phone go on sale a week after launch. Somethings not right.
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It was sold out at my local Bell store.
Edit : and I live in Toronto as well. maybe the stores your going to aren't the ones that are selling well in general, ask them how many Desire Z's they sold?
smurfit said:
Uh.. I've been to 5 different stores recently in Toronto and they either have only sold one or none. This phone is obviously not selling well, who's been telling you it has been?
Honestly like, I've never seen a high end phone go on sale a week after launch. Somethings not right.
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I think the reason they dropped the price was because the day it came out, they dropped all the other smartphones to $0 except for the iPhone 4. Now if you're a customer coming into a Bell store not knowing much about the Atrix, those other phones are impossible to pass up "Hmm, $0 or $169. Wow that HD7 has a huge screen and it's $0. I'll take that one!". Bad marketing by Bell, nothing more
smurfit said:
Uh.. I've been to 5 different stores recently in Toronto and they either have only sold one or none. This phone is obviously not selling well, who's been telling you it has been?
Honestly like, I've never seen a high end phone go on sale a week after launch. Somethings not right.
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maybe bell is trying to get people to to sign a 3 year contract, its called marketing, contracts are worth much more than the $100 they are discounting. do you know how many stores in toronto is selling the atrix? theres no way to guess how many are sold based on visiting 5 stores and asking the employee...have you considered they were not telling you the truth, ive been to a few bell stores where their employees are apple fanboys that were trying to only push the iphone to customers.
neotekz said:
maybe bell is trying to get people to to sign a 3 year contract, its called marketing, contracts are worth much more than the $100 they are discounting. do you know how many stores in toronto is selling the atrix? theres no way to guess how many are sold based on visiting 5 stores and asking the employee...have you considered they were not telling you the truth, ive been to a few bell stores where their employees are apple fanboys that were trying to only push the iphone to customers.
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5 stores that I randomly choose that has terrible sales? That's a pretty slim chance.
Anyways, thats not important. I went to return it today and apparently bell won't let me because I've exceeded 50mb of data usage. Even the Futureshop salesman was shocked to find out about this. They told me to go back tomorrow morning to speak with a full time salesman and figure things out there...
I hope I can return this phone and cancel this contract...
When I got my Atrix in the period of time I was in the store 3 other people came in and bought it as well so I wouldn't call that bad sales. Plus I know 4 other people that are going to pick one up.
As for the contract, under Canadian law you have 14 days to suffer from buyers remorse and get out of any contract. For your phone, when I signed up for it I was told I had 14 days or 30 minutes of talk time to return it and nothing about data use, so I wish you the best of luck for that part.
I'm in vancouver and as I was buying mine, this 60+ year old lady comes in and buys one... I was blown away... I asked her if this was her first android device and she said she owned a magic before. I was impressed.
Sent from my Motorola Olympus
smurfit said:
I was just wondering, is the 2.3 update Motorola dependent or carrier dependent?
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I think it depends more on Motorola, the carrier just pushes it to you when its done.
The Guy at the corner store has sold 30 Bell atrix, 12 iPhones & 2 chocolate doughnuts this month. The iPhone is clearly starting to fail.
Sent from my MB860 using Tapatalk
im no iphone fan, but that isn't a clear indication as its a device that has been there for months.
smurfit said:
Uh.. I've been to 5 different stores recently in Toronto and they either have only sold one or none. This phone is obviously not selling well, who's been telling you it has been?
Honestly like, I've never seen a high end phone go on sale a week after launch. Somethings not right.
Click to expand...
Click to collapse
smurfit said:
5 stores that I randomly choose that has terrible sales? That's a pretty slim chance.
Anyways, thats not important. I went to return it today and apparently bell won't let me because I've exceeded 50mb of data usage. Even the Futureshop salesman was shocked to find out about this. They told me to go back tomorrow morning to speak with a full time salesman and figure things out there...
I hope I can return this phone and cancel this contract...
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You're exaggerating now, because you were initially wrong.
In any event, even if you're correct (which you're not, I know direct and indirect dealers in your market), you're only talking about 1 market which you're wrong about anyway.
And yes, updates are released by carriers and are subject to their approval/branding/pollution. This matter changes if the phone's bootloader becomes cracked and capable of loading different ROMs however.
smurfit said:
Uh.. I've been to 5 different stores recently in Toronto and they either have only sold one or none. This phone is obviously not selling well, who's been telling you it has been?
Honestly like, I've never seen a high end phone go on sale a week after launch. Somethings not right.
Click to expand...
Click to collapse
I can find this phone in stock anywhere in Downtown Toronto in any types of Store(Bell, FutureShop, Bestbuy, Source or whatever)
Man, Bell representatives are so clueless sometimes. There are no restrictions on data usage for smartphones but the first 2 bell ppl kept insisting there was a 50mb limit. I just wasted the whole day trying to get this sorted out. Finally the third person agreed with me and said that the previous 2 thought the Atrix was a tablet. WTF??
Anyways, phone's returned and everything, I feel so relieved now. I had to think real hard about this phone. Then I realized, if I had to think this hard then obviously I wasn't satisfied with it.
That was my first smartphone and I was not impressed with android. Maybe I just expected too much. I did love the fact that I can download mp3's for free and watch flash videos, but there was a key piece missing which was crucial to me. The overall user interface was not fluid like the Iphones are. I would hit the home button and it would sometimes work. Then when I tap it again, the phone would register everything in the queue 2 seconds later. I know some people are ok with this, I am not. I got a high end phone and I expect the same as I do with a high end PC, not lag on current generation software.
When Android irons out these issues out then maybe I'll consider using android again. I think fragmentation really hinders android just like it did for PCs (still does to a degree?).
Sorry for the rant, Futureshop/Bell really pissed me off today.
ytwytw said:
I can find this phone in stock anywhere in Downtown Toronto in any types of Store(Bell, FutureShop, Bestbuy, Source or whatever)
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idk man, when I went to returned mine. The same number of boxes of Atrix was still sitting behind the counter. I don't see how this phone would appeal to the average consumer who could care less about the specs.
smurfit said:
Man, Bell representatives are so clueless sometimes. There are no restrictions on data usage for smartphones but the first 2 bell ppl kept insisting there was a 50mb limit. I just wasted the whole day trying to get this sorted out. Finally the third person agreed with me and said that the previous 2 thought the Atrix was a tablet. WTF??
Anyways, phone's returned and everything, I feel so relieved now. I had to think real hard about this phone. Then I realized, if I had to think this hard then obviously I wasn't satisfied with it.
That was my first smartphone and I was not impressed with android. Maybe I just expected too much. I did love the fact that I can download mp3's for free and watch flash videos, but there was a key piece missing which was crucial to me. The overall user interface was not fluid like the Iphones are. I would hit the home button and it would sometimes work. Then when I tap it again, the phone would register everything in the queue 2 seconds later. I know some people are ok with this, I am not. I got a high end phone and I expect the same as I do with a high end PC, not lag on current generation software.
When Android irons out these issues out then maybe I'll consider using android again. I think fragmentation really hinders android just like it did for PCs (still does to a degree?).
Sorry for the rant, Futureshop/Bell really pissed me off today.
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Are you serious, One of the reasons you wanted Android was to pirate songs. Disappointed
smurfit said:
idk man, when I went to returned mine. The same number of boxes of Atrix was still sitting behind the counter. I don't see how this phone would appeal to the average consumer who could care less about the specs.
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They probably sold them and those were the ones that they are currently selling.
WE have been duped by Sprint people. Go to their website and you will notice the announcement of the iPhone 4Gs. You can even pre order it. This privilege was not given for the Samsung Galaxy S 2 ET4G.
Why...was this you say...it's obvious that Sprint knew it had made a deal to buy a **** load of IOS devices to secure this deal with Apple.so they didn't promote the galaxy ET4g. Now they have a big announcement tomorrow. They are going out of their way to let you pre order the iPhone as well.
Sad, and yes I feel they used us to get this deal, by canceling all perks, while giving us crappy service. My Photon has a red circle and no service, and I don't have a ET4G yet. Service has been terrible most of the summer all over NY and in mid town NYC.
If service was being interrupted to better service I may stick around, but not getting signal, failed messages, and paying for it and no credit with lies is unacceptable. Not being able to pre-order the phone I wanted because they made a deal with Crapple is also unforgivable. Price isn't the only thing that matters in a business relationship. It's I pay for service and expect to have it when I want it, not when you decide to give it.
Hell I was told by a customer service rep that I should be happy because I have had a lot of usage on my line. I then said yes that is true, but when I need my service to work it failed to deliver....I missed important calls. and meetings with people because of failed service.
People were telling me when they called the phone rang 3x's and hung up no message was able to be left. Others told me that they would get a network busy message please try again later. One rep verified this condition of calling me, and could not get through. The phone rang 3x's and the line just went dead when they called. I have been to tech centers, and have made many battery pulls, and software reboots, and finally I was told that there was a net work issue and they did not know when it would be cleared. Now when I call to talk about it they put me on hold no music and never come back to talk.
I just don't see it getting better, and when the next generation of phones IE Prime or what ever hits Verizon, and this is not cleared I am gone. When I feel I have to beg for service, or a credit for not receiving service after paying my bills for 15 years, and at one point having a $300 a month phone bills for business it's time to go.
My bill analysis shows that I average 240 msg a month, and average about 2g of data a month, and since I use my phone mostly for calls a Verizion 69.00 phone plan with 10 data, and 10.00 for data equals what I am paying now. So if this doesn't clear with the loss of perks I am outta here.lol
Not we. I use more messages, more data and pay half that. Verizon wouldn't be an option even if I wanted to.
I don't really think Sprint needed to market the ET4g, everyone and their mother knew that phone was coming to Sprint.
Sent from my Photon.
And why the hell is this thread in the PHOTON forum? Smfh...where is a mod when you need one......
Sent from my MoPho using XDA Premium.
Wrong forum dude, and i'm perfectly happy with my service. Who cares if they give iPhone pre-orders? Its not like its a big surprise. you're just bitter.
I'm team Android all the way, but let's be honest...Apple users aren't nearly as discerning as we are, because they dont have a choice. Therefore if you want one of their phones there is but one launch day, hence a partial explanation for the need of a pre-order.
Sent from my MB855 using xda premium
even still not having preorders on one of sprints flagship phones (wether they know it is or not) is still poor choice. i mean hell i preordered my ns4g and that was a year too little too late
Thank you for sharing OP.... Now beat it.
Man for a second I thought I was in the wrong forum! Lol!
R2DeeTard said:
Wrong forum dude, and i'm perfectly happy with my service. Who cares if they give iPhone pre-orders? Its not like its a big surprise. you're just bitter.
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bitter....what would I be bitter about poor service through out the NY metro area, and getting no help but run around. Missing important calls and finding out about it hours and days later. This has to change and I am not the only one having connection issues around the states.
I have touted Sprint for 15 years buddy, so get a grip. But, now they seem to be reverting back to the early 2000 era when they fell off the 60 stock high....rofl.
I know I should be ecstatic for my paltry cash that I got **** service with no real explanation for the last 4 months. If it doesn't change by the time a the Prime launches on Verizon I ll be gone. This is not being bitter it's called paying for service, and expecting to get it every day in the areas that I normally have service rather than when they decide to fix it and then lie about it. A few of the major tech sites has made this same issue of service alert in their blogs, and to Sprint about this issue. Sprint has told them in mid September they are working on it , and yet tell me there is no know issue. When I tell them its all over the Sprint forums, and and tech sites they then say oh yeah we are working on it and don't know when this issue will be fixed. Not to mention that because they recognize there is a issue they even opted to let me out of my contract. Let me tell you if the Prime was on Verizon I'd be gone.
Please Big Red bring out the Prime so the Photon owners can have our forum back.
About three Weeks ago, I finally got tired of how my original Razr (a launch day baby) was getting stuck in landscape mode. I'd eventually have to turn the phone upside down to get it to go into portrait and normal auto rotate. So, I called VZW, described the problem, told them I had already done a full reset (they always make you do that--I think they are trying to gut check people, or they just don't care how much effort pity takes to set your phone up again).
The tech dude apologized, and said he'd send me a "new" phone. I politely challenged that, saying, "you mean a refurb, right?" He said they were all certified, blah blah blah. I said I wasn't super happy about getting a refurb since I had paid full price on launch day. He kind of acknowledged the point but insisted the phone would be as new. Then came the pivotal moment: he asked me if I was otherwise happy with the phone. I said I loved it, but wished it had better battery life because even with SA, the battery didn't let me use 4G like I wanted. We chatted a bit, turns out he has a Max and loves it. So, out of the blue, he said "look, you want a $300 phone and better battery life, how about I give you a Maxx as a replacement?"
Who was I to say no? After I got off the phone, I went to Amazon and ordered an Otterbox and Cruzerlite case. I was psyched. Then the phone arrived--a standard Razr.
So, I called big red and said whazzup? I was told the tech wrote a check his booty couldn't cash, because the Maxx is so popular they only replace a Maxx with a Maxx. I was a bit bummed, and *****ed that I had $50 worth of useless Maxx cases now based on his promise. The one key thing here was the previous tech put it in the notes the Maxx was supposed to be sent, so it was documented at VZW. Getting nowhere, I sent my old Razr back, and fired up the "new" Razr.
What a POS!! It had the same l landscape lock issues, but also would drop data sometimes all day, it lost icons of the home screen, and was laggy as hell. If that had been my first Razr, I would have been ticked off.
So, I call VZW again, this time not being as accommodating (but ALWAYS polite to the tech), point out the insult to injury deal of not getting a Maxx in the first place, then getting a clearly defective Razr to boot. I get apologies, and a promise a supervisor would call. 5 days later, I call back, and am told I can either get a new Razr, or wait again for a supervisor. I choose wait, knowing 1) nobody would call, and 2) my trump card was the defective Razr. If they replaced that with another regular Razr, my need was much less footer them to deal with.
I called again 5 days later, this time stating it was obvious the guy who was supposed to call me wasn't going to, and held on line for a supervisor. Ultimately I got one, he agreed I should get a Maxx, and that its the phone I'm now posting this from.
What a long road. But with Maxx in hand, I'm happy.
Glad you got the Maxx.
I have a Galaxy Nexus. Got 3 replacement because of constant radio drops (not just data). I'd lose all radio reception. Anyway... long story short, made 3 calls... was offered the RAZR as a replacement device. But persisted until I got a rep who was willing to do a RAZR Maxx swap.
My rationale was that swapping for a RAZR was trading down. However, going to a RAZR Maxx was a fair trade since both were 32GB and were priced the same when I first got the Nexus ($299). I'll be getting it tomorrow. I made sure it was the Maxx. So I shall see if I get hit with the same situation as you.
Glad it worked out!
Hell of a road to travel, but glad to hear you got the Maxx that that promised.
So in summary, you scammed Verizon into sending you a new phone, and now want to validate yourself by telling the world they were in the wrong.
Cool.
Maybe you can do it again after the Razr HD hits, right?
Stick it to the man, man. Keep them corporations in a state of trepidation.
I dont see how this was a scam, seems like he was being totally honest, He wasnt happy about getting a refurb, I wouldnt be either I paid full price on release too.
Then once the guy asked about if he was happy and said he could swap for the maxx well that was luck more or less that the guy said that and recorded it,
That the defective replacement razr that is kinda like kicking a guy while hes down, thats unacceptable, quality control anyone?
I dont see how this was a scam, recently I got my razr replaced by asurion, and well Im not exactly happy, its had a few random reboots and Ive only had it 2 days, so I might ask if I can get a maxx to avoid more problems.
AndroidGreg said:
I dont see how this was a scam, seems like he was being totally honest, He wasnt happy about getting a refurb, I wouldnt be either I paid full price on release too.
Then once the guy asked about if he was happy and said he could swap for the maxx well that was luck more or less that the guy said that and recorded it,
That the defective replacement razr that is kinda like kicking a guy while hes down, thats unacceptable, quality control anyone?
I dont see how this was a scam, recently I got my razr replaced by asurion, and well Im not exactly happy, its had a few random reboots and Ive only had it 2 days, so I might ask if I can get a maxx to avoid more problems.
Click to expand...
Click to collapse
It's not what you say, it's how you say it. Also, it's well known policy within Verizon / Asurion that after a certain point, only refurbished models are available for replacements.
Deleted
---------- Post added at 03:49 AM ---------- Previous post was at 03:43 AM ----------
Casshern said:
So in summary, you scammed Verizon into sending you a new phone, and now want to validate yourself by telling the world they were in the wrong.
Cool.
Maybe you can do it again after the Razr HD hits, right?
Stick it to the man, man. Keep them corporations in a state of trepidation.
Click to expand...
Click to collapse
So after all this guy went through, you have the NERVE to assume it's a scam so strongly that you come on here in an open forum and accuse him of something as heavy as "scamming"? Seriously? GTFOH!!
Casshern said:
It's not what you say, it's how you say it. Also, it's well known policy within Verizon / Asurion that after a certain point, only refurbished models are available for replacements.
Click to expand...
Click to collapse
Well known? Well that doesn't mean everyone knows it. This is the very first time I've heard of this which you're saying. Why are you acting like everyone who's ever purchased a mobile phone has had "return issues" to the point where they'd know this type of stuff? You sound old, miserable and jealous. :laugh:
Casshern said:
So in summary, you scammed Verizon into sending you a new phone, and now want to validate yourself by telling the world they were in the wrong.
Cool.
Maybe you can do it again after the Razr HD hits, right?
Stick it to the man, man. Keep them corporations in a state of trepidation.
Click to expand...
Click to collapse
You're completely out of bounds here.
My story was similar to others. I bought a Galaxy Nexus on launch day and suffered with it for the last 6 months with a weak signal. I hung on to it so long due to promises that "the next update will fix it." The delays from Verizon and all the leaked updates never corrected the issue so I finally called to have it replaced.
Two Nexus's later, the CLN replacements were worse than my original phone. On calling Verizon yet again I asked if I was just going to keep getting other peoples defective phones as a replacement for mine. The customer service rep then offered to swap me out for a Razr. I declined as I felt it was a step backwards from the Nexus. I said that I would however concider a Maxx instead. He put me on hold while he consulted his boss (or so he claims) and I was approved for the trade.
It took 3 Maxx's before I got a good one though. The first one came in with the kevlar back warped and buckled and the frame under the volume rocker felt detatched as it would wiggle back and forth easily. The second would lose all radio signal every 3-5 minutes. I was sent to the Verizon store to try a new SIM card in it and the employees didn't believe me when I told them my issue. I had to show it to them first hand after the SIM swap (completely different rant, but they were so arrogent about how that couldn't be a fault with the phone that they told me 90% of all the issues are cause the customer doesn't know what they are doing).
Third time with the Maxx though was a charm I guess. This one has been flawless. It almost feels "magical" when compared to my old Nexus in regards to the battery life and signal strength.
Wow I'm honestly surprised they took so long to address your issues and the communication delay..
Either way.... Gotta admitted the MAXX was worth the trouble huh?
Love mime, glad see yet another happy max owner. Wait until you have ever ICS on it, it's twice as awesome. Maybe you already do though heh.
refuse2bstopped said:
Deleted
---------- Post added at 03:49 AM ---------- Previous post was at 03:43 AM ----------
So after all this guy went through, you have the NERVE to assume it's a scam so strongly that you come on here in an open forum and accuse him of something as heavy as "scamming"? Seriously? GTFOH!!
Well known? Well that doesn't mean everyone knows it. This is the very first time I've heard of this which you're saying. Why are you acting like everyone who's ever purchased a mobile phone has had "return issues" to the point where they'd know this type of stuff? You sound old, miserable and jealous. :laugh:
Click to expand...
Click to collapse
You people are nuts. Forgot why I seldom post here. That has scam written alll over it. Do you never get out of your parents basement and witness real life?
Also, far from miserable and jealous, or old. Why would I be jealous anyways?
So, a Verizon employee OFFERS a Maxx as a replacement and you accuse him of being a scammer? I feel bad for you.
Thought I would try and give back a little to the boards with a short rant about sprint, maybe someone will find a useful bit of info from my crazy month of wtf.
So I got an Evo LTE, and im a OG evo guy since the release day so I expected a great deal from the brand. Im a 10+year guy with sprint, 2 lines, equipment protection plan, yada yada... When I got the phone charged up for the first time I tried making a call right away and couldnt get a signal; same house my OG evo works ok in. I was sent an air rave tower right away, which is both a curse and a blessing. I have my LTE (stock) for about a week and I start getting random reboots, I wait a day to make sure there wasn't something I was overlooking. My conclusion was I'm having the common random reboot problem. In addition I was also getting about 5 hours max battery life, and intermittent wifi, and strange overheating of the metal part of the cover. I called sprint and asked them what I should do, and they set me up with an appointment at the local store.
I bought the phone on a Thursday, and tried to return it two Thursdays later 14 days from the date on my receipt, at which point I was told they would not give me a phone out of inventory because my "14 day" return period expired. I argued all the way up to the store manager, with whom I shared words with. I was left with one alternative which was a "45min" wait for a tech to tell me my phone is broken, and 3 days from then I would get a replacement mailed to that store where I would have to return and exchange my old device, which they rudely handed back to me and said I should keep so "they don't loose it." I was leaving on a plane the next day and there was a hurricane coming so I told them I will keep the phone a few more days and they should f-%# themselves. Their 14 day return period starts the day BEFORE you buy the phone. returning two weeks from the day is 15 days on Sprint clocks, even when the Sprint rep on the phone makes your appointment for you. needless to say I was asked to leave the store.
The hurricane (more like tropical storm) shows up and my flight gets canceled, and the intermittent power outages basically disabled my airrave tower, so I was going on my third week with no working phone. I finally give up on all the crap and got a hold of the retention department or whatever they are called. I told them that if I can't get a phone out of inventory at the store the same day, im pretty sure Verizon would. They coughed up a $50 service credit and told me I had to go through the process. I re-activated my og evo so I would have somewhat of a reliable situation.
I went back to a different sprint store this week with an appointment and got lectured by a flunky girl who quoted the company line and tried telling me I clearly had a bad battery, and software issues. After I received my lecture from her I assured her I read all about many different people with my specific problems and I know she does too so lets get down to business ( I had waited 45 min with on time arrival for the appointment ). She started poking around my account (after having me read her my pin number aloud in public) and told me I canceled my equipment protection on the LTE and there was nothing she could do. I invited her to think about that for a minute, and she realized the person on the sprint *2 call that activated my OG Evo decided to remove my equipment plan without authorization. then I get the manager again, and 30-40 min later they hashed it out and told me keep my LTE and comeback tuesday (today) to pick up my replacement. I should also note that my google voice number was completely disabled from my account, (confirmed after an hour of trying to renew it via phone and computer.)
I go in today at 8pm, wait 30 min before anyone would talk to me about why I was there and encounter a soft spoken kid who couldn't figure out what I was asking for. He disappears in the back for a while then comes out with a refurbished OG Evo! They ordered the wrong Darn phone! I was not really surprised by this in retrospect... I then sat there with the manager while he tried to resolve the problem. His solution? I was told the order ticket was canceled (lies, we all know the first girl ordered me an OG Evo even though she held my LTE in her hand and solicited that I rate her well in my followup survey call); He then deactivated my OG evo, reactivated my LTE so he could order one, then tried and failed to re-activate my OG evo to no avail. After 20 min, I told him i knew how to update my profile and to fix it after I get home.
Needless to say, my OG evo is still not activated (he went home leaving me with no phone for yet another day), and my current status is I'm waiting for my factory (s on) new-ish LTE which may or may not be in by friday afternoon. The whole time there was a drawer full of inventory LTE's that they explicitly would not give me despite my hassle. I invited them to let me out of my contract and take their lemon LTE back and was again told no.
At some point in there I tried a few new ROMS and TWRP. I got stuck in a softbrick after an update to one of them ( I believe it was the meanROM ICS v39) which may have been my fault, not sure so no insult is intended. I believe it was a TWRP problem a few people seem to have had I've read. I was able to break the softbrick by getting into to recovery
(vol down and power pressed for 20 seconds then release > then vol down + power for 2 seconds each, 3 times > re-lock > then running the RUU jewel back to stock. Tamper message goes away after that and I was left with ReLocked message. The phone still has ALL of the aforementioned problems (as it did with any ROM I tried). Sorry I can't be much more helpful to the dev's with my descriptions, but it probably wont serve any of you to troubleshoot based off my results with a defective unit. One last thing- I have a wifi issue since day one with the LTE, it takes about 5 seconds to connect to any website the first time, after that everything loads in a snap, but browsing brings back the 5 second problem about every 3rd link I click.
tl;dr
What you should learn:
-Sprint 14 day return policy is no questions asked replacement from inventory provided you return within 13 days.
-Activating a legacy will probably nuke your google voice integration as well as complicate your replacement order.
-my random reboot problem didn't start until after about 1 week and minimum changes to the phone ( I have been doing most of my android stuff with my Nexus 7 tab.)
-Airrave towers die from fluctuating power for a couple hours (like during a tropical storm). Towers in S. Fla. worked for my girls Metro PCS device the whole time, as well as my OG Evo (not connected to service at that point).
-Sprint will NOT send you a replacement phone via post any longer.
-You must return to a Corporate store to get a replacement, and you have to drive back over there once it comes in (make an appointment!)
-You can probably snag a $50 service credit if you threaten to cancel (I've read people getting more).
On an unrelated note:
-(class 10) 32 GB micro sd card on newegg goes for about $20 with shipping, they are $100 at the Sprint outlet.
-$50 otterbox cases are clunky and not my taste, my 'greatshield' case from the egg was < $10 and I like it.
-Screen protectors at sprint are 10x as much dough as online.
If anyone is interested I will try and update this post after I get my new phone (if I get a new phone.) Sprint has gone a long way down, but the competitors are no better so don't be insulted if your one of their good employees. My total estimated lost time over this debacle has been about 4 weeks without a new working phone I already paid for, and 8 hours of driving, and waiting in the store or on the phone. I got kicked out of the store for cursing out the manager who was talking to me like im an imbecilic drone like he is, other than that almost every one else was dumb but well mannered. He actually called me out when I told him I was flying out of town, and work 7 days a week. He actually told me that there are laws that I must be given days off ( insinuating I was lying ). This is pretty ironic considering im a lawyer in this state; I know more than a few of the lurkers here are lawyers too, i'm sure you understand the long hours). His condescension pushed me over the edge, and hes lucky he didn't meet the old me.
Thx to all the Devs on xda for your superb work.
-----------
I really need a sig here::: would love to post thumbs of my legacy hardware, it would be pretty fun going back down memory lane. I honestly miss my treo(s)
yeah i had a snafu with sprint and thats when I gave them the middle finger. got out of my contract ETF free despite the fact i was 22 days in.
Well,after 3 weeks of phone calls sprint finally decided to send me a replacement evo,i mean its really bad when you have to go throught all this just to get a working phone,it shows that sprint has no interest in keeping customers happy,i came from verizon and they offer you a replacement without hassle,i dont know if its because verizon is doing way better financially or what,but they need to get their stuff together
Sent from my EVO using xda app-developers app
Damn and here I am never having a issue with Sprint at all. Never had a issue getting a replacement phone or with dropping calls.
Now I have a issue with best buy black tie plans and getting a phone but that's a story for another day.
Sent from my EVO using Tapatalk 2
I think the stores in your area dropped the ball. Only in the case of ordering you the wrong phone and making you wait again while the correct one came in. The other things technically were Sprint policy.
My location would have worked with you on the point of ordering the wrong phone. That is of course assuming you were polite. Individuals who are condescending jerks don't get far. Not saying that's what you are or were.
Sent from my EVO using xda premium
So from what I gathered from the wrong phone being ordered is that sprint has to order the device that is currently active on the account. That explains why u got an Og evo and not the lte. I'm a tech at sprint and that's how the system works.
Sent from my Genesis that does what Nintendon't
Full of thoughts...
Thanks for all of the sophisticated replies, glad to finally be posting here after a few years of lurking.
Something is very broken at Sprint and I suspect it has everything to do with a bunch of gone by night,
corporate exec's that fire people in hallways and use phrases like "corporate efficiency"...
I estimate my lifetime sprint spending at a modest $25,000. Its a severe kick to the gentleman region
that the moment my phone stopped working It was not replaced.
Honestly, I know how corporate employees feel, but the beauracratic, non-sense policies that ignore what I
need ( a working phone ) and sanction customers like me (my time and patients) are a disaster for many
companies. I was in sever need of my working phone connection, and I got screwed by sprint policy that
keeps them from loosing money from customers that can't be compared to me.
I'm a super nice guy most of the time, it was always served me well to try and give people what they want.
I may be highly educated and blessed for my financial situation (im not rich, but am thankful), however
I grew up in Detroit, a city with a 50% literacy rate, 25% highschool graduation rate, and crippling
unemployment (possibly as high as 30-40% un-adjusted). For lack of a better way of saying it, I talk like
a common man. I am also from a very violent place, so I have learned to respect people who I don't know
much about, but to strike back when they cross the line with me. So i probably sounded like a jerk bag getting
kicked out of a Sprint store, but believe me ... come visit south Florida sometime, you will honestly wonder
how some people here made it to adult-hood.
As a side note; if you work in customer service don't talk about customers in a different language. My girl and
I combined understand 6-7 languages (most fluent). We normally dress down, I like wearing jersies and sandals.
We both look 5-10 years younger than we are, and could easily be stereo-typed as no one important- in
fact we both like it that way. I've never asked Sprint for any special favors.
That being said, I have some valuable business advice for Sprint, and would go into MUCH more detail with
someone who was in charge at their higher levels: basically Sprint needs a way to tell the difference between
customers that are a money suck, and ones who are the bread and butter. Then that system needs to be easily
applied by the worker bees.
All that the store manager had to do on my first trip to sprint was to get me a working phone line and make it
easy for me to exchange, even if I had to come back. Its the MOST BASIC reason anyone walks in a sprint store,
and their relative inability to deal with a hardware issue without insulting me and wasting my time is a
malignant corporate problem, not an employee problem.
Make up your own minds about how I sound, it is what it is. If you work for Sprint I encourage you to
not take offense to my comments, Im really trying to use broad strokes with these points.
XDA members are so, so close to a new watershed in tele-com; It wont be long now untill none of us will be
willing to sign contracts and/or purchase hardware from our cellular providers. The rest of the world isn't
going to take to long to catch on either. With companies like metro pcs doing the kind of numbers they are,
Sprint as we now know it is going to be a relic.
My Sprint experiences have been positive 80% of the time, but when it goes bad it goes really bad.
@David: BestBuy is going to die a slow, painful corporate death before 2022 I surmise. Their problems
are very similar to sprint, sorry for your bad luck with them; I think I already know what you would say.
I'm confident people like on this forum will bring the industry back up to speed on their own terms. Its really
quite an amazing community, a real credit to humanity. I dont just say that, the existence of a dev community
like this is quite a unique human event (a sort of enlightenment.) There are not enought nice things to say about
how people here help others with something they genuinely do for fun.
Cell companies on a whole are intellectually dishonest with the people, and have adopted the economic principals
of companies that are the college examples of myopic, unethical, poorly directed, abusers. Much like the mortgage
industry, lack of consumer oriented management has created a culture of abuse and if my readers don't agree, they
can at least understand why I make the argument.
I have gotten pretty far away from what I started talking about, so Ill leave it here: invest in google, they are
sending a pretty clear message to sprint by rolling out google Fiber in Kansas...IMO
---
sorry for typo's talking/typing on the tablet.
redwings23 said:
Honestly, I know how corporate employees feel....
.... and I got screwed by sprint policy that
keeps them from loosing money from customers that can't be compared to me.
I'm a super nice guy most of the time...
Click to expand...
Click to collapse
You must be a Republican. You've got to be right? Sure that holds no relevance but your post screams Republican. Lol.
No offense but this post is drenched in the very condescending tone that I was under the impression you communicated in. All customers should be viewed as equal. It's unfair to believe otherwise. I understand you feel as though your needs and requests hold priority over that of the majority but policies are policies and they are in place for a reason. There is no excuse it took so long for your replacement device to arrive, but let's be honest. You did have a functional phone in the meantime, right? Sprint should have taken responsibility for their mistake though. I definitely empathize with you on that point.
I'm sorry, the entitlement argument always rubs me the wrong way.
Sent from my Galaxy Nexus using xda premium
redwings23 said:
Thought I would try and give back a little to the boards with a short rant about sprint, maybe someone will find a useful bit of info from my crazy month of wtf.
So I got an Evo LTE, and im a OG evo guy since the release day so I expected a great deal from the brand. Im a 10+year guy with sprint, 2 lines, equipment protection plan, yada yada... When I got the phone charged up for the first time I tried making a call right away and couldnt get a signal; same house my OG evo works ok in. I was sent an air rave tower right away, which is both a curse and a blessing. I have my LTE (stock) for about a week and I start getting random reboots, I wait a day to make sure there wasn't something I was overlooking. My conclusion was I'm having the common random reboot problem. In addition I was also getting about 5 hours max battery life, and intermittent wifi, and strange overheating of the metal part of the cover. I called sprint and asked them what I should do, and they set me up with an appointment at the local store.
I bought the phone on a Thursday, and tried to return it two Thursdays later 14 days from the date on my receipt, at which point I was told they would not give me a phone out of inventory because my "14 day" return period expired. I argued all the way up to the store manager, with whom I shared words with. I was left with one alternative which was a "45min" wait for a tech to tell me my phone is broken, and 3 days from then I would get a replacement mailed to that store where I would have to return and exchange my old device, which they rudely handed back to me and said I should keep so "they don't loose it." I was leaving on a plane the next day and there was a hurricane coming so I told them I will keep the phone a few more days and they should f-%# themselves. Their 14 day return period starts the day BEFORE you buy the phone. returning two weeks from the day is 15 days on Sprint clocks, even when the Sprint rep on the phone makes your appointment for you. needless to say I was asked to leave the store.
The hurricane (more like tropical storm) shows up and my flight gets canceled, and the intermittent power outages basically disabled my airrave tower, so I was going on my third week with no working phone. I finally give up on all the crap and got a hold of the retention department or whatever they are called. I told them that if I can't get a phone out of inventory at the store the same day, im pretty sure Verizon would. They coughed up a $50 service credit and told me I had to go through the process. I re-activated my og evo so I would have somewhat of a reliable situation.
I went back to a different sprint store this week with an appointment and got lectured by a flunky girl who quoted the company line and tried telling me I clearly had a bad battery, and software issues. After I received my lecture from her I assured her I read all about many different people with my specific problems and I know she does too so lets get down to business ( I had waited 45 min with on time arrival for the appointment ). She started poking around my account (after having me read her my pin number aloud in public) and told me I canceled my equipment protection on the LTE and there was nothing she could do. I invited her to think about that for a minute, and she realized the person on the sprint *2 call that activated my OG Evo decided to remove my equipment plan without authorization. then I get the manager again, and 30-40 min later they hashed it out and told me keep my LTE and comeback tuesday (today) to pick up my replacement. I should also note that my google voice number was completely disabled from my account, (confirmed after an hour of trying to renew it via phone and computer.)
I go in today at 8pm, wait 30 min before anyone would talk to me about why I was there and encounter a soft spoken kid who couldn't figure out what I was asking for. He disappears in the back for a while then comes out with a refurbished OG Evo! They ordered the wrong Darn phone! I was not really surprised by this in retrospect... I then sat there with the manager while he tried to resolve the problem. His solution? I was told the order ticket was canceled (lies, we all know the first girl ordered me an OG Evo even though she held my LTE in her hand and solicited that I rate her well in my followup survey call); He then deactivated my OG evo, reactivated my LTE so he could order one, then tried and failed to re-activate my OG evo to no avail. After 20 min, I told him i knew how to update my profile and to fix it after I get home.
Needless to say, my OG evo is still not activated (he went home leaving me with no phone for yet another day), and my current status is I'm waiting for my factory (s on) new-ish LTE which may or may not be in by friday afternoon. The whole time there was a drawer full of inventory LTE's that they explicitly would not give me despite my hassle. I invited them to let me out of my contract and take their lemon LTE back and was again told no.
At some point in there I tried a few new ROMS and TWRP. I got stuck in a softbrick after an update to one of them ( I believe it was the meanROM ICS v39) which may have been my fault, not sure so no insult is intended. I believe it was a TWRP problem a few people seem to have had I've read. I was able to break the softbrick by getting into to recovery
(vol down and power pressed for 20 seconds then release > then vol down + power for 2 seconds each, 3 times > re-lock > then running the RUU jewel back to stock. Tamper message goes away after that and I was left with ReLocked message. The phone still has ALL of the aforementioned problems (as it did with any ROM I tried). Sorry I can't be much more helpful to the dev's with my descriptions, but it probably wont serve any of you to troubleshoot based off my results with a defective unit. One last thing- I have a wifi issue since day one with the LTE, it takes about 5 seconds to connect to any website the first time, after that everything loads in a snap, but browsing brings back the 5 second problem about every 3rd link I click.
tl;dr
What you should learn:
-Sprint 14 day return policy is no questions asked replacement from inventory provided you return within 13 days.
-Activating a legacy will probably nuke your google voice integration as well as complicate your replacement order.
-my random reboot problem didn't start until after about 1 week and minimum changes to the phone ( I have been doing most of my android stuff with my Nexus 7 tab.)
-Airrave towers die from fluctuating power for a couple hours (like during a tropical storm). Towers in S. Fla. worked for my girls Metro PCS device the whole time, as well as my OG Evo (not connected to service at that point).
-Sprint will NOT send you a replacement phone via post any longer.
-You must return to a Corporate store to get a replacement, and you have to drive back over there once it comes in (make an appointment!)
-You can probably snag a $50 service credit if you threaten to cancel (I've read people getting more).
On an unrelated note:
-(class 10) 32 GB micro sd card on newegg goes for about $20 with shipping, they are $100 at the Sprint outlet.
-$50 otterbox cases are clunky and not my taste, my 'greatshield' case from the egg was < $10 and I like it.
-Screen protectors at sprint are 10x as much dough as online.
If anyone is interested I will try and update this post after I get my new phone (if I get a new phone.) Sprint has gone a long way down, but the competitors are no better so don't be insulted if your one of their good employees. My total estimated lost time over this debacle has been about 4 weeks without a new working phone I already paid for, and 8 hours of driving, and waiting in the store or on the phone. I got kicked out of the store for cursing out the manager who was talking to me like im an imbecilic drone like he is, other than that almost every one else was dumb but well mannered. He actually called me out when I told him I was flying out of town, and work 7 days a week. He actually told me that there are laws that I must be given days off ( insinuating I was lying ). This is pretty ironic considering im a lawyer in this state; I know more than a few of the lurkers here are lawyers too, i'm sure you understand the long hours). His condescension pushed me over the edge, and hes lucky he didn't meet the old me.
Thx to all the Devs on xda for your superb work.
-----------
I really need a sig here::: would love to post thumbs of my legacy hardware, it would be pretty fun going back down memory lane. I honestly miss my treo(s)
Click to expand...
Click to collapse
Nice tirade BTW. But, you did your math wrong. You bought it on thursday, that is day 1. Day14 would therefore be wednesday.
troll?
wolfclan68 said:
Nice tirade BTW. But, you did your math wrong. You bought it on thursday, that is day 1. Day14 would therefore be wednesday.
Click to expand...
Click to collapse
Is this a troll?
Try again, the way the planet Earth works is that you turn one year old on the anniversary of your birth.
I returned to the store 13 days and 18 hours prior to my previous visit.
When considering some potential for illogical ambiguity such as yours,
Sprint should confer benefit of the doubt upon the disadvantaged party (me).
Sprint sold me a lemon, and a monthly plan for equipment guarantee, which makes me a disadvantaged party.
I was also given a receipt with terms of adhesion incorporated into it mentioning 14 days with no clarification of
the intent that the moment the transaction occurred a full day is presumed as having past.
Turns out the Florida Supreme Court agrees with my logic: the day the transaction takes place is not included.
For instance, If I serve you with a lawsuit today, you have 30 days (starting at zero) to respond.
If it had said "return the phone within 30 days of the purchase date", you might have yourself an argument.
"14 days" is a measurement of time that appeared on my contract.
Lets review:
-if I agree to give you one apple a day for 14 days starting on a Thursday you will get your last apple on Wednesday.
-if I agree to give you an apple in 14 days, you will get an apple two Thursdays from now.
Now lets have fun:
suppose today is Thursday
-If I tell you to meet me in Vegas in 7 days, you will expect me next thursday
-if i tell you meet me at my office before I go home in 8 hours, you can add 8 hours to the current time and rely on me leaving at the sum.
suppose its 5pm-
-If you ask me (on a Thursday) to meet you at your office within 336 hours I have until next Thursday at 5pm to comply.
336 hours = 14 days
Now try substituting '336 hours' for the words 'two weeks' or '14 days'; Rational minds work in mysterious ways.
sprint's stated policy
Now that we've covered the basics, dead over to sprint dot com /landings/returns/
within 14 days of activation (day 1 of the 14 days starts when the phone is activated)
Click to expand...
Click to collapse
They even messed it up there!
Day 1 starts when the phone is activated?
That clearly means two different things...
Day one starts and ends when exactly?
Why should a customer have to guess, especially in the 24 hour world of web shopping?
Why not simply state the date which will be the last of the period? I know my library does.
I wonder if anyone else has pondered this problem, oh say 3 years ago on yahoo! answers...
http:/ /answers.yahoo. com/question/index?qid=20090929112655AAk7o1O
in the future you can bypass the whole store visit by calling them and stating the problem and they will drop ship you another device right then if within the time period. I've done it before a few times no problems at all.
sgt. slaughter said:
in the future you can bypass the whole store visit by calling them and stating the problem and they will drop ship you another device right then if within the time period. I've done it before a few times no problems at all.
Click to expand...
Click to collapse
I tired, I know what you mean too. I had a treo drop dead after a few days and it was about as painless as a phone call and dealing with the return packaging. Unless I seriously missed something, I tried talking to many different people, supervisors, etc.
I called on the 10th day (or if your a sprint employee the 11th) and talked to a rep who told me there is no way for them to send me a phone AT ALL. I argued up to the supervisor, and was told that Sprint has changed its policies quite drastically since the iphone was brought over :facepalm:
Anyway, I believe the new policy is that you HAVE TO take your exchange back to a Sprint corporate store, and have exchanges made there within the 13 days time frame.
Another guy also informed me that if I did a straight up insurance claim on the phone I would have to pay a $200 deductible.
hopeless..... Im calling the store tonight, Im pondering how to stay calm. If the new phone is flawed in any more than minor way and not fixed with an inventory phone, im giving up and will be trying to get out of the ETF and finding a new carrier. Im sure I can get my $200 back out of the virgin hardware. I give them 3 to 1 odds of not screwing something else up.
redwings23 said:
I argued up to the supervisor, and was told that Sprint has changed its policies quite drastically since the iphone was brought over :facepalm:
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Click to collapse
I know you probably don't think you are being condescending, but the fact that you had to argue on your call with customer service makes me think you come across as such.
And while you think Sprint should see you as better than the riff-raff, truth is, your individual account is no different than the millions of other individual Sprint customers. I also have issues with my local Sprint corporate store service techs, but I have nothing but positives for the business customer care department.
Quis89 said:
You must be a Republican. You've got to be right? Sure that holds no relevance but your post screams Republican. Lol.
No offense but this post is drenched in the very condescending tone that I was under the impression you communicated in. All customers should be viewed as equal. It's unfair to believe otherwise. I understand you feel as though your needs and requests hold priority over that of the majority but policies are policies and they are in place for a reason. There is no excuse it took so long for your replacement device to arrive, but let's be honest. You did have a functional phone in the meantime, right? Sprint should have taken responsibility for their mistake though. I definitely empathize with you on that point.
I'm sorry, the entitlement argument always rubs me the wrong way.
Sent from my Galaxy Nexus using xda premium
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I approve this message
via xda premium on my AOKP'd Evo LTE
sgt. slaughter said:
in the future you can bypass the whole store visit by calling them and stating the problem and they will drop ship you another device right then if within the time period. I've done it before a few times no problems at all.
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Yeah I called Sprint one morning because I had no data after updating PRL. Within 10 minutes they were ready to send me a new phone.
I was able to fix it by connecting to a WiFi connection to update and it was fine so I kept my phone. I thought they were more than helpful.
Naters
Sent from my EVO using xda app-developers app
meh
bman3333 said:
I know you probably don't think you are being condescending, but the fact that you had to argue on your call with customer service makes me think you come across as such.
And while you think Sprint should see you as better than the riff-raff, truth is, your individual account is no different than the millions of other individual Sprint customers. I also have issues with my local Sprint corporate store service techs, but I have nothing but positives for the business customer care department.
Click to expand...
Click to collapse
Well, I have some experience with Wisconsin's .. err wisconsinites?... wisconsonians?
Anyway, based on my experience you are making your point because I used the word 'argued'.
Arguing is not mutually exclusive of being a gentleman during the conflict.
I was very nice to the people, I just did not accept their answers. The first girl I talked to, although dim witted, told
me that she did her best and asked me if there was anything else I needed, I told her her answer was unacceptable
to me, and while although not her fault in any way, I would like to talk to the supervisor.
I am a mover, but my main advantage is I can easily relate to all sorts of people, I walk around smiling,
except when people break my stones. If you go out of your way to disrespect me I will shame you publicly.
I don't live in the midwest, but I grew up there. we probably share the same values / character traits.
Just realize that there are other cultures in different parts of the country, and S. Florida is a place where you
can pull over and help a lady change her tire (just because you're a good guy) and she will complain you are
taking to long to do it. (happened to a friend of mine). Down here its 'too good, too stupid". I'm not intimidated
by the Latin bravado, and have found most these boys down here don't know why its a bad Idea to try and
back a hockey player into a corner. The store manager talked trash about me in Spanish while I was standing right there
I knew what he was saying and was not wrong for reacting a certain way. I was definitely not the one being smug there.
Originally Posted by Quis89
You must be a Republican. You've got to be right? Sure that holds no relevance but your post screams Republican. Lol.
No offense but this post is drenched in the very condescending tone that I was under the impression you communicated in. All customers should be viewed as equal. It's unfair to believe otherwise. I understand you feel as though your needs and requests hold priority over that of the majority but policies are policies and they are in place for a reason. There is no excuse it took so long for your replacement device to arrive, but let's be honest. You did have a functional phone in the meantime, right? Sprint should have taken responsibility for their mistake though. I definitely empathize with you on that point.
I'm sorry, the entitlement argument always rubs me the wrong way.
Click to expand...
Click to collapse
I'm oddly uncomfortable with discussing my political leanings here, but I will say I think for myself.
Anyway, there are many problems with your points-
I have been through this process with Sprint and exchanged one a few years back (a new Treo) the 'policies' were
much different then, and I expected the same pleasant results this time around. No Dice.
I was treated well when making a visit to buy a phone, and crapped on once the payment cleared.
Ill remind you that I called sprint within 10 days and they set my appointment up for me!
Nether the phone rep or the store told me there would be any problem until I showed up on day 14
and was forced to sit in the store for about 90 min. and not offered an inventory phone because of 'policy'.
I had the other line hooked up to my dying og evo, and its pretty bad. Ive been using my nexus 7 and
google voice to make calls, since no one could get my google number to ring through to the og.
The policies would have been fine if 3-4 people i met along the way hadn't dropped the ball.
reassuring me on the phone then not coming through after I drive to the store is unacceptable.
You use the word entitlement in a somewhat laughable way-
Why should customers all be treated equally, there are many that need way more than me; picture
my grandmother sitting there asking what an app is. Once a guy goes through the process like I did
There is no reason to consider my problems as the same priority as others. Facts and circumstances
should define policies, not bureaucratic nonsense that ignores the needs of one paying customer.
Sprint has lacked integrity in this respect because I paid fair and square and didn't get what others get. -That's my fault somehow?
That brings me to my second point about 'entitlement' ... I paid and got a bad device, my theory of
entitlement is based on the money I paid. When you pay for a movie ticket you are then entitled to
go in and watch that movie. I ran around for hours based on bad advice and policies. I never asked for
something other customers don't get. All I asked for is what the average customer gets: I pay money
and they give a working phone. If Sprint is going to operate on a buyer beware ethos, judge them
not me.
I understand my words read as condescending, but im not here to make myself sound pleasant.
I tried to lay out the relevant facts in a tone that reflects feelings after a month of not having my new toy, or a working line half that time.
Put yourself in my shoes, and tell yourself this because of bad karma or something.
I wrote all of this in hopes someone will find it personally helpful, I've lurked here for years and wanted to give something useful back to the community.
I was on this board for several hours trying to break my soft-brick and read at least three unanswered threads that were related to my problem.
I figured it was time to be a noob and give a few people a heads up. Im sure a few of you read all this and were surprised about something.
NaterTots said:
Yeah I called Sprint one morning because I had no data after updating PRL. Within 10 minutes they were ready to send me a new phone.
I was able to fix it by connecting to a WiFi connection to update and it was fine so I kept my phone. I thought they were more than helpful.
Naters
Sent from my EVO using xda app-developers app
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Click to collapse
I was in a similar situation years ago. They refused to send me a phone this time, I asked each person why I was treated differently last time and at lease one Sprint phone manager thinks its because "sprint stopped doing that after the Iphone [got ported over.]"
How long ago was your hassle free exchange, i think mine was 2004~ish.
Hey guys I have been waiting on the 32GB s4 but nothing. Yesterday I decided to get the 16gb (9gb). I told the guy I was doing the payment plan and I wanted the white version. Well after almost an hour and a half I start walking out the door and look at the box and is the black version. So I walk back in and tell him hey you have me the wrong one. So after 30 minutes they tell me they are going to have to do a full refund and do everything again. So first they didn't know how to do the device payment plan then I get the wrong storage size, and I was there for 2 hours. I told them I had to leave that I would be back today.
But it gets better.
I'm at my bother in laws wedding shower and I look at my phone, and guess what? I don't have Internet connection. I then keep trying to connect to 4g or 3g, airplane mode on and off, reboot. And still no data then I try to call and I already knew those idiots turned my sim card off, and yep no voice either. So I used my wife's phone to call Verizon they turn it back on and got a $20 credit to my account.
Wish me luck today.
nativi said:
Hey guys I have been waiting on the 32GB s4 but nothing. Yesterday I decided to get the 16gb (9gb). I told the guy I was doing the payment plan and I wanted the white version. Well after almost an hour and a half I start walking out the door and look at the box and is the black version. So I walk back in and tell him hey you have me the wrong one. So after 30 minutes they tell me they are going to have to do a full refund and do everything again. So first they didn't know how to do the device payment plan then I get the wrong storage size, and I was there for 2 hours. I told them I had to leave that I would be back today.
But it gets better.
I'm at my bother in laws wedding shower and I look at my phone, and guess what? I don't have Internet connection. I then keep trying to connect to 4g or 3g, airplane mode on and off, reboot. And still no data then I try to call and I already knew those idiots turned my sim card off, and yep no voice either. So I used my wife's phone to call Verizon they turn it back on and got a $20 credit to my account.
Wish me luck today.
Click to expand...
Click to collapse
Jeez sorry to hear that
I will wait for the 32gb myself. My S3 32gb affords that perspective though. I think the forums in a few months will have the same vibe as the storage starved G1 days. Back then, apps and games averaged a LOT smaller than now, so does correlate.
I thought crap like that only happened to me - Makes you want to go back and ring some necks!
I had a similar situation. I was told on the phone there was managers approval for early upgrade for me on my account after speaking to a rep over the phone. I was told I can simply go to the store and get it. So i sold my current phone the same day went to the store the next (since it was too late) and there were no remarks or anything. I had to buy it retail price.
Well after an hour they got me the white version. An as I'm getting in the car I get emails and text messages telling me I've used over 50% of my data. I'm like those brilliant people Took unlimited off. So walk back in and yep that's what happen. They told me to leave and they would call when it was fixed. Ten minutes later it was. Went on and called verizon and filed a complaint about them.
Sent from my Galaxy Nexus using Tapatalk 4 Beta
Dude get over it. Mistakes were made and you got a 20 dollar credit. You came out ahead and your still complaining. Its people like you that make me hate my job.
Sent from my SCH-I545 using xda app-developers app
Wow. That sucks. At least everything is good now. :good:
Also, I would watch your next bill to see if they prorated some data charges for the time you weren't on unlimited data. They tried that with me, it was only about $12, but your $20 credit could just be covering their mistake.
---------- Post added at 11:15 AM ---------- Previous post was at 11:11 AM ----------
sumredhed567 said:
Dude get over it. Mistakes were made and you got a 20 dollar credit. You came out ahead and your still complaining. Its people like you that make me hate my job.
Sent from my SCH-I545 using xda app-developers app
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Click to collapse
People that complain when they do their job wrong and show multiple levels of incompetence, causing an inconvenience to the very customers they were employed to service?
sumredhed567 said:
Dude get over it. Mistakes were made and you got a 20 dollar credit. You came out ahead and your still complaining. Its people like you that make me hate my job.
Sent from my SCH-I545 using xda app-developers app
Click to expand...
Click to collapse
Well sorry, get a different job.
Sent from my Galaxy Nexus using Tapatalk 4 Beta
rednoved said:
Wow. That sucks. At least everything is good now. :good:
Also, I would watch your next bill to see if they prorated some data charges for the time you weren't on unlimited data. They tried that with me, it was only about $12, but your $20 credit could just be covering their mistake.
---------- Post added at 11:15 AM ---------- Previous post was at 11:11 AM ----------
People that complain when they do their job wrong and show multiple levels of incompetence, causing an inconvenience to the very customers they were employed to service?
Click to expand...
Click to collapse
You mean you're not willing to forgive somebody for a mistake? Do you know the complete situation? Was the situation not rectified and the customer compensated for their precious time? Was it necessary to complain and potentially threaten someones job just because they were inconvenienced? Did you ever think that maybe it was one of their first times on the sales floor or maybe they were just having a bad day? If nothing was done or the customer wasn't compensated then I would understand the complaint but furthering the matter was unnecessary. They very well may depend on that job to support a family but just because this person was slightly inconvenienced that family may not have the money they need. Have you ever worked a customer service job? My guess would be no only because I feel you would be a little more forgiving. I'm not saying it's not a bad situation but maybe you should put things in perspective and think about the person on the other side of the counter. The stress from just dealing with the situation was in my opinion punishment enough and I'm sure the manager provided his own disciplinary actions to the rep. Maybe you should try not being such a ****?
---------- Post added at 05:45 PM ---------- Previous post was at 05:44 PM ----------
nativi said:
Well sorry, get a different job.
Sent from my Galaxy Nexus using Tapatalk 4 Beta
Click to expand...
Click to collapse
Good suggestion.
sumredhed567 said:
You mean you're not willing to forgive somebody for a mistake? Do you know the complete situation? Was the situation not rectified and the customer compensated for their precious time? Was it necessary to complain and potentially threaten someones job just because they were inconvenienced? Did you ever think that maybe it was one of their first times on the sales floor or maybe they were just having a bad day? If nothing was done or the customer wasn't compensated then I would understand the complaint but furthering the matter was unnecessary. They very well may depend on that job to support a family but just because this person was slightly inconvenienced that family may not have the money they need. Have you ever worked a customer service job? My guess would be no only because I feel you would be a little more forgiving. I'm not saying it's not a bad situation but maybe you should put things in perspective and think about the person on the other side of the counter. The stress from just dealing with the situation was in my opinion punishment enough and I'm sure the manager provided his own disciplinary actions to the rep. Maybe you should try not being such a ****?
Click to expand...
Click to collapse
Wow. Someone must really hate their job.
First of all, I never said I would have complained, I just understand the reasoning behind the complaint. I have worked many jobs in customer service, and have had a few complaints against me for things I had no control of. As long as the situation was made whole, I personally would not have filed a complaint.
Maybe you shouldn't be such a drama queen. I don't know many people that aren't working to support their family or themselves. If a single complaint gets them fired, my heart goes out to them. They have channels for complaints, because they would like to hear them. It is how a company can grow and fix policies.
The $20 were given by the call center rep. And it was for them cutting my line. The store did nothing they didn't seem to care until I mention that this was getting ridiculous then they started saying sorry about this. And I told them I didn't want my plan changed in any way and guess what they did twice.
Sent from my Galaxy Nexus using Tapatalk 4 Beta
nativi said:
Hey guys I have been waiting on the 32GB s4 but nothing. Yesterday I decided to get the 16gb (9gb). I told the guy I was doing the payment plan and I wanted the white version. Well after almost an hour and a half I start walking out the door and look at the box and is the black version. So I walk back in and tell him hey you have me the wrong one. So after 30 minutes they tell me they are going to have to do a full refund and do everything again. So first they didn't know how to do the device payment plan then I get the wrong storage size, and I was there for 2 hours. I told them I had to leave that I would be back today.
But it gets better.
I'm at my bother in laws wedding shower and I look at my phone, and guess what? I don't have Internet connection. I then keep trying to connect to 4g or 3g, airplane mode on and off, reboot. And still no data then I try to call and I already knew those idiots turned my sim card off, and yep no voice either. So I used my wife's phone to call Verizon they turn it back on and got a $20 credit to my account.
Wish me luck today.
Click to expand...
Click to collapse
So, you didn't let them set it up in store?
I bought off-contract for $680 and they switched my number from my GNex to the S4. They also gave me a new SIM. I asked why I couldn't just use the old one and they said the new SIM has NFC built in. Then I had to sit there and listen to a 5 minute explanation on what NFC is and how to use it -- sorry I asked!
The guy was also dumb-founded that I didnt want to take the discount and switch from unlimited to the 2GB plan. He even asked me what did I do for a living!
Heh, every time I need to go to vzw I cringe. Its always a big ordeal. I don't understand what is so difficult. I mean these people do this for a living. I can buy my phone from their website and activate it when I get it with a total invested time of about 10 minutes. Sucks to wait for delivery though haha.
Sent from my cm_tenderloin using Tapatalk 2
sumredhed567 said:
You mean you're not willing to forgive somebody for a mistake? Do you know the complete situation? Was the situation not rectified and the customer compensated for their precious time? Was it necessary to complain and potentially threaten someones job just because they were inconvenienced? Did you ever think that maybe it was one of their first times on the sales floor or maybe they were just having a bad day? If nothing was done or the customer wasn't compensated then I would understand the complaint but furthering the matter was unnecessary. They very well may depend on that job to support a family but just because this person was slightly inconvenienced that family may not have the money they need. Have you ever worked a customer service job? My guess would be no only because I feel you would be a little more forgiving. I'm not saying it's not a bad situation but maybe you should put things in perspective and think about the person on the other side of the counter. The stress from just dealing with the situation was in my opinion punishment enough and I'm sure the manager provided his own disciplinary actions to the rep. Maybe you should try not being such a ****?
---------- Post added at 05:45 PM ---------- Previous post was at 05:44 PM ----------
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Click to collapse
WOW. You sound like you are the "behind the counter" guy who makes repeat and often mistakes, and to correct your lack of understanding, it's not his responsibility to "be more understanding" as you put it. When one is paid to do a job and evidently this wasn't one CSR making a mistake, but several with no manager intervention then it is the responsibility of the MOD to fix the problem, not give 20$ and his poor experience brushed under a rug. I would bet that 20 didn't cover the gas for the trips he made to the location and had the MOD actually stepped in and rectified it and not this guy just left to the incompetence of several minimum wage making CSR, then he most likely would not have needed the 20$ and left satisfied from the get go.
Mistakes are one thing, gross incompetence, lack of customer care and poor management is quite another.
And before you run your mouth, I oversee 18 retail locations and employ over 100 people so I'm quite familiar with both sides of the counter.
And the MOD is the one at fault, not common CSR who normally are either part time or kids nor is the customer at fault because if you had a customer service job like you claim he does not then you'd know the customer is ALWAYS right.
Period.
WOW! They gave you a credit?! They NEVER give me anything for their screwups! "Sorry sir... Have a nice day!"
mat123va said:
So, you didn't let them set it up in store?
I bought off-contract for $680 and they switched my number from my GNex to the S4. They also gave me a new SIM. I asked why I couldn't just use the old one and they said the new SIM has NFC built in. Then I had to sit there and listen to a 5 minute explanation on what NFC is and how to use it -- sorry I asked!
The guy was also dumb-founded that I didnt want to take the discount and switch from unlimited to the 2GB plan. He even asked me what did I do for a living!
Click to expand...
Click to collapse
No paid and walked out almost 2 hours later though.
Sent from my SCH-I545 using Tapatalk 4 Beta
sumredhed567 said:
You mean you're not willing to forgive somebody for a mistake? Do you know the complete situation? Was the situation not rectified and the customer compensated for their precious time? Was it necessary to complain and potentially threaten someones job just because they were inconvenienced? Did you ever think that maybe it was one of their first times on the sales floor or maybe they were just having a bad day? If nothing was done or the customer wasn't compensated then I would understand the complaint but furthering the matter was unnecessary. They very well may depend on that job to support a family but just because this person was slightly inconvenienced that family may not have the money they need. Have you ever worked a customer service job? My guess would be no only because I feel you would be a little more forgiving. I'm not saying it's not a bad situation but maybe you should put things in perspective and think about the person on the other side of the counter. The stress from just dealing with the situation was in my opinion punishment enough and I'm sure the manager provided his own disciplinary actions to the rep. Maybe you should try not being such a ****?
Click to expand...
Click to collapse
The point is, these people are paid to do their jobs correctly. If they screw something up for us as customers, we're highly inconvenienced. The object of customer service is that the customer is always right. Giving someone a mere $20 credit for all of the time and experiences wasted and missed because of this isn't going to make up for the fact that he didn't have a working phone for multiple hours. He's well within his right to be as upset as he is with the staff.
Man there are a few vzw corp stores I have been too that sounds like this in the Northern VA area. I picked up the S4 this past Saturday and it took about 40 minutes in total for everything. That was me even talking with them about Android and different devices. All in all was a pretty smooth visit. I do hate how they try and push you off your grandfathered unlimited data plan at every chance they get (I understand it is the VZW overlord making them do it though.) and pushing crappy screen protectors and overprices cases at you.
Really wish VZW would have done the 32GB version though. It is sad that they think 16GB is good enough.
Poorly trained CS and TS in any company is bad IMO. It is the Manager or higher ups fault on that and it should not be an inconvenience to the customer at all.
nativi said:
No paid and walked out almost 2 hours later though.
Sent from my SCH-I545 using Tapatalk 4 Beta
Click to expand...
Click to collapse
Ouch -- My whole time in-store was about 30 minutes, which included new phone setup. I will admit, it was almost empty due to a major thunderstorm passing through.