About three Weeks ago, I finally got tired of how my original Razr (a launch day baby) was getting stuck in landscape mode. I'd eventually have to turn the phone upside down to get it to go into portrait and normal auto rotate. So, I called VZW, described the problem, told them I had already done a full reset (they always make you do that--I think they are trying to gut check people, or they just don't care how much effort pity takes to set your phone up again).
The tech dude apologized, and said he'd send me a "new" phone. I politely challenged that, saying, "you mean a refurb, right?" He said they were all certified, blah blah blah. I said I wasn't super happy about getting a refurb since I had paid full price on launch day. He kind of acknowledged the point but insisted the phone would be as new. Then came the pivotal moment: he asked me if I was otherwise happy with the phone. I said I loved it, but wished it had better battery life because even with SA, the battery didn't let me use 4G like I wanted. We chatted a bit, turns out he has a Max and loves it. So, out of the blue, he said "look, you want a $300 phone and better battery life, how about I give you a Maxx as a replacement?"
Who was I to say no? After I got off the phone, I went to Amazon and ordered an Otterbox and Cruzerlite case. I was psyched. Then the phone arrived--a standard Razr.
So, I called big red and said whazzup? I was told the tech wrote a check his booty couldn't cash, because the Maxx is so popular they only replace a Maxx with a Maxx. I was a bit bummed, and *****ed that I had $50 worth of useless Maxx cases now based on his promise. The one key thing here was the previous tech put it in the notes the Maxx was supposed to be sent, so it was documented at VZW. Getting nowhere, I sent my old Razr back, and fired up the "new" Razr.
What a POS!! It had the same l landscape lock issues, but also would drop data sometimes all day, it lost icons of the home screen, and was laggy as hell. If that had been my first Razr, I would have been ticked off.
So, I call VZW again, this time not being as accommodating (but ALWAYS polite to the tech), point out the insult to injury deal of not getting a Maxx in the first place, then getting a clearly defective Razr to boot. I get apologies, and a promise a supervisor would call. 5 days later, I call back, and am told I can either get a new Razr, or wait again for a supervisor. I choose wait, knowing 1) nobody would call, and 2) my trump card was the defective Razr. If they replaced that with another regular Razr, my need was much less footer them to deal with.
I called again 5 days later, this time stating it was obvious the guy who was supposed to call me wasn't going to, and held on line for a supervisor. Ultimately I got one, he agreed I should get a Maxx, and that its the phone I'm now posting this from.
What a long road. But with Maxx in hand, I'm happy.
Glad you got the Maxx.
I have a Galaxy Nexus. Got 3 replacement because of constant radio drops (not just data). I'd lose all radio reception. Anyway... long story short, made 3 calls... was offered the RAZR as a replacement device. But persisted until I got a rep who was willing to do a RAZR Maxx swap.
My rationale was that swapping for a RAZR was trading down. However, going to a RAZR Maxx was a fair trade since both were 32GB and were priced the same when I first got the Nexus ($299). I'll be getting it tomorrow. I made sure it was the Maxx. So I shall see if I get hit with the same situation as you.
Glad it worked out!
Hell of a road to travel, but glad to hear you got the Maxx that that promised.
So in summary, you scammed Verizon into sending you a new phone, and now want to validate yourself by telling the world they were in the wrong.
Cool.
Maybe you can do it again after the Razr HD hits, right?
Stick it to the man, man. Keep them corporations in a state of trepidation.
I dont see how this was a scam, seems like he was being totally honest, He wasnt happy about getting a refurb, I wouldnt be either I paid full price on release too.
Then once the guy asked about if he was happy and said he could swap for the maxx well that was luck more or less that the guy said that and recorded it,
That the defective replacement razr that is kinda like kicking a guy while hes down, thats unacceptable, quality control anyone?
I dont see how this was a scam, recently I got my razr replaced by asurion, and well Im not exactly happy, its had a few random reboots and Ive only had it 2 days, so I might ask if I can get a maxx to avoid more problems.
AndroidGreg said:
I dont see how this was a scam, seems like he was being totally honest, He wasnt happy about getting a refurb, I wouldnt be either I paid full price on release too.
Then once the guy asked about if he was happy and said he could swap for the maxx well that was luck more or less that the guy said that and recorded it,
That the defective replacement razr that is kinda like kicking a guy while hes down, thats unacceptable, quality control anyone?
I dont see how this was a scam, recently I got my razr replaced by asurion, and well Im not exactly happy, its had a few random reboots and Ive only had it 2 days, so I might ask if I can get a maxx to avoid more problems.
Click to expand...
Click to collapse
It's not what you say, it's how you say it. Also, it's well known policy within Verizon / Asurion that after a certain point, only refurbished models are available for replacements.
Deleted
---------- Post added at 03:49 AM ---------- Previous post was at 03:43 AM ----------
Casshern said:
So in summary, you scammed Verizon into sending you a new phone, and now want to validate yourself by telling the world they were in the wrong.
Cool.
Maybe you can do it again after the Razr HD hits, right?
Stick it to the man, man. Keep them corporations in a state of trepidation.
Click to expand...
Click to collapse
So after all this guy went through, you have the NERVE to assume it's a scam so strongly that you come on here in an open forum and accuse him of something as heavy as "scamming"? Seriously? GTFOH!!
Casshern said:
It's not what you say, it's how you say it. Also, it's well known policy within Verizon / Asurion that after a certain point, only refurbished models are available for replacements.
Click to expand...
Click to collapse
Well known? Well that doesn't mean everyone knows it. This is the very first time I've heard of this which you're saying. Why are you acting like everyone who's ever purchased a mobile phone has had "return issues" to the point where they'd know this type of stuff? You sound old, miserable and jealous. :laugh:
Casshern said:
So in summary, you scammed Verizon into sending you a new phone, and now want to validate yourself by telling the world they were in the wrong.
Cool.
Maybe you can do it again after the Razr HD hits, right?
Stick it to the man, man. Keep them corporations in a state of trepidation.
Click to expand...
Click to collapse
You're completely out of bounds here.
My story was similar to others. I bought a Galaxy Nexus on launch day and suffered with it for the last 6 months with a weak signal. I hung on to it so long due to promises that "the next update will fix it." The delays from Verizon and all the leaked updates never corrected the issue so I finally called to have it replaced.
Two Nexus's later, the CLN replacements were worse than my original phone. On calling Verizon yet again I asked if I was just going to keep getting other peoples defective phones as a replacement for mine. The customer service rep then offered to swap me out for a Razr. I declined as I felt it was a step backwards from the Nexus. I said that I would however concider a Maxx instead. He put me on hold while he consulted his boss (or so he claims) and I was approved for the trade.
It took 3 Maxx's before I got a good one though. The first one came in with the kevlar back warped and buckled and the frame under the volume rocker felt detatched as it would wiggle back and forth easily. The second would lose all radio signal every 3-5 minutes. I was sent to the Verizon store to try a new SIM card in it and the employees didn't believe me when I told them my issue. I had to show it to them first hand after the SIM swap (completely different rant, but they were so arrogent about how that couldn't be a fault with the phone that they told me 90% of all the issues are cause the customer doesn't know what they are doing).
Third time with the Maxx though was a charm I guess. This one has been flawless. It almost feels "magical" when compared to my old Nexus in regards to the battery life and signal strength.
Wow I'm honestly surprised they took so long to address your issues and the communication delay..
Either way.... Gotta admitted the MAXX was worth the trouble huh?
Love mime, glad see yet another happy max owner. Wait until you have ever ICS on it, it's twice as awesome. Maybe you already do though heh.
refuse2bstopped said:
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---------- Post added at 03:49 AM ---------- Previous post was at 03:43 AM ----------
So after all this guy went through, you have the NERVE to assume it's a scam so strongly that you come on here in an open forum and accuse him of something as heavy as "scamming"? Seriously? GTFOH!!
Well known? Well that doesn't mean everyone knows it. This is the very first time I've heard of this which you're saying. Why are you acting like everyone who's ever purchased a mobile phone has had "return issues" to the point where they'd know this type of stuff? You sound old, miserable and jealous. :laugh:
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Click to collapse
You people are nuts. Forgot why I seldom post here. That has scam written alll over it. Do you never get out of your parents basement and witness real life?
Also, far from miserable and jealous, or old. Why would I be jealous anyways?
So, a Verizon employee OFFERS a Maxx as a replacement and you accuse him of being a scammer? I feel bad for you.
Related
I've been using custom ROMs on my Touch Pro (GSM) for quite a while. It's my understanding that GSM and CDMA phones have different crack/root methods. The international Galaxy S phones are all GSM right now until Verizon and Sprint release theirs, correct? Does this mean that the root process and the ROMs in the Galaxy S forum that are already there will not work on the CDMA Galaxy S phones that are launching shortly? (in other words, the CDMA version hasn't been rooted and the bootloader is uncracked still, right?)
Anyone following the current instructions for rooting a Galaxy S with the CDMA version about to come out could permanently brick their phone, I presume?
Only time will tell. Looked at the galaxy s root method and its simply a root kernel flashed. I don't know if it will have to be modded for the fascinates software and hardware change but I hope not. as far as the euro version the boot loader is open. Lets hope it stays that way. Or I'm off to HTC
As I understand it will have to be modded becuase kernels for CDMA & GSM are very different, but I think that Samsung is going to be releasing these phones with unlocked bootloaders, so they should be very easy to root, which is a really good thing because that touchwiz UI is just horrible.
Honestly I would rather have touchwiz and Bing than a locked down phone. You can always install adw or launcherpro and maps to replace Bing
bizzshow26 said:
Honestly I would rather have touchwiz and Bing than a locked down phone. You can always install adw or launcherpro and maps to replace Bing
Click to expand...
Click to collapse
Yeah. If there is still no release date announced for the Fascinate by Thursday evening, I am cancelling my Droid X pre-order at Best Buy. I'm only picking up a Droid X if I can use it and then change to the Fascinate when it comes out, assuming the date is less than 30 days from the X launch
I'm going to buy, and stick with, the Fascinate either way. Screw Motorola and their Apple-like "locking down" mantra.
i feel the same way wont buy another motorola phone even if it comes out with a 12mp camera prints money and has the omap4430. dont want my phones locked down
Roland Deschain said:
Yeah. If there is still no release date announced for the Fascinate by Thursday evening, I am cancelling my Droid X pre-order at Best Buy. I'm only picking up a Droid X if I can use it and then change to the Fascinate when it comes out, assuming the date is less than 30 days from the X launch
I'm going to buy, and stick with, the Fascinate either way. Screw Motorola and their Apple-like "locking down" mantra.
Click to expand...
Click to collapse
There is no way verizon is going to say the release date before the droid x comes out, because it would hurt sales for the Droid X. What I am going to do is purchase the droid x and use it. There is a very good chance they will tell the release date between now and 30 days from now. If the release date is within a reasonable time frame then I will return the droid x at the 30 day mark and hold out for the fascinate. If not, I will be sticking with the droid x. Yes you have to pay a $35 restocking fee, which in itself is absolutely ridiculous, but I would much rather have a phone that I am happy to have for 2 years than a phone that I would want to get rid of within the year.
ritkit said:
There is no way verizon is going to say the release date before the droid x comes out, because it would hurt sales for the Droid X. What I am going to do is purchase the droid x and use it. There is a very good chance they will tell the release date between now and 30 days from now. If the release date is within a reasonable time frame then I will return the droid x at the 30 day mark and hold out for the fascinate. If not, I will be sticking with the droid x. Yes you have to pay a $35 restocking fee, which in itself is absolutely ridiculous, but I would much rather have a phone that I am happy to have for 2 years than a phone that I would want to get rid of within the year.
Click to expand...
Click to collapse
Aye, exactly what I'll be doing. I only hope the Fascinate comes out within 30 days of the Droid X.
Roland Deschain said:
Aye, exactly what I'll be doing. I only hope the Fascinate comes out within 30 days of the Droid X.
Click to expand...
Click to collapse
Yep hopefully, it will make my decision a lot easier. The one only reason I would go with the Fascinate is because of it being unlocked. I love the hardware on the droid x, but I want to be able to run Ubuntu and other OS's off of it. I plan on using my phone like a laptop basically.
ritkit said:
There is no way verizon is going to say the release date before the droid x comes out, because it would hurt sales for the Droid X. What I am going to do is purchase the droid x and use it. There is a very good chance they will tell the release date between now and 30 days from now. If the release date is within a reasonable time frame then I will return the droid x at the 30 day mark and hold out for the fascinate. If not, I will be sticking with the droid x. Yes you have to pay a $35 restocking fee, which in itself is absolutely ridiculous, but I would much rather have a phone that I am happy to have for 2 years than a phone that I would want to get rid of within the year.
Click to expand...
Click to collapse
Is this guy serious!!! Does no one at all have a clue as to why they have a restocking fee? First off the exchange policy used to be 14 or 15 days or something like that. Now that its 30 a lot more people probably return phones and now that phones cost so much more than they used to it is likely Verizon did this just to put a slight reduction in the amount of returns.
Do you think they resale that phone you return? Do you think Motorola just gives them the money back for it? How about Definitely not for answer 1 and probably not for answer 2 I used to work for a company that sold pioneer elite products they had a no refund policy to us meaning even if it was defective. So what happens to a phone when you blatantly misuse the refund exchange system? Well I would guess that every single plastic/metal exterior part is replaces and it is used for a refurbished unit when someone thinks there perfectly fine phone is broken.
Soooo.... what is the end result? I pay more for my phone and my service because Verizon's cost is artificially raised by someone who just lacks either understanding or ethics. If you are one of these people which one are you? After reading this and you still do it you are the later.
Do not think that renting a phone is your right. What right do you have to ruining a $500 phone? Are you engadget are you writting a big review? Why don't you just save $35 save Verizon and its customers $500 and wait for the Samsung to come out.
I bought the X yesterday before finding out that it is super locked down when I receive it in the mail today I will choose one of 2 options. ... I will return it without activating it or I will use it until the samsung comes out then I will give it to my girlfriend since she doesn't care about rooting except that it makes everything on her phone pink (she will live without).
If you want the samsung get the samsung just wait for it. Also the correct game plan for Verizon would be to put the phone about 45 days outside the droid x launch. It would stager their sales and reduce the chance exchanges for the droid x. We will see what happens but who knows.
givmedew said:
Is this guy serious!!! Does no one at all have a clue as to why they have a restocking fee? First off the exchange policy used to be 14 or 15 days or something like that. Now that its 30 a lot more people probably return phones and now that phones cost so much more than they used to it is likely Verizon did this just to put a slight reduction in the amount of returns.
Do you think they resale that phone you return? Do you think Motorola just gives them the money back for it? How about Definitely not for answer 1 and probably not for answer 2 I used to work for a company that sold pioneer elite products they had a no refund policy to us meaning even if it was defective. So what happens to a phone when you blatantly misuse the refund exchange system? Well I would guess that every single plastic/metal exterior part is replaces and it is used for a refurbished unit when someone thinks there perfectly fine phone is broken.
Soooo.... what is the end result? I pay more for my phone and my service because Verizon's cost is artificially raised by someone who just lacks either understanding or ethics. If you are one of these people which one are you? After reading this and you still do it you are the later.
Do not think that renting a phone is your right. What right do you have to ruining a $500 phone? Are you engadget are you writting a big review? Why don't you just save $35 save Verizon and its customers $500 and wait for the Samsung to come out.
I bought the X yesterday before finding out that it is super locked down when I receive it in the mail today I will choose one of 2 options. ... I will return it without activating it or I will use it until the samsung comes out then I will give it to my girlfriend since she doesn't care about rooting except that it makes everything on her phone pink (she will live without).
If you want the samsung get the samsung just wait for it. Also the correct game plan for Verizon would be to put the phone about 45 days outside the droid x launch. It would stager their sales and reduce the chance exchanges for the droid x. We will see what happens but who knows.
Click to expand...
Click to collapse
I would have considered returning the Droid X simply because something better is coming out and I decided I would rather have it than the Droid X. I thought that was the point. I can see your point though, if you know for a fact that you will want this other phone and are "renting" the DX that is pretty low.
At the same time, so what. Verizon ultimately has to remain competitive with the other carriers, and I have a hard time imagining that the very small percentage of the overall market who "rents" phones that have to be sold as refurbished are artificially increasing your price that much. I could be wrong.
jack_isidore said:
I would have considered returning the Droid X simply because something better is coming out and I decided I would rather have it than the Droid X.
Click to expand...
Click to collapse
Oh, also I am going to return the Droid X within 30 days and wait for the Fascinate. I was hoping to like the Droid X and didn't even consider the Fascinate, but I've had problems with the Droid X hardware and software so far and have buyer's remorse pretty bad right now.
givmedew said:
Is this guy serious!!! Does no one at all have a clue as to why they have a restocking fee? First off the exchange policy used to be 14 or 15 days or something like that. Now that its 30 a lot more people probably return phones and now that phones cost so much more than they used to it is likely Verizon did this just to put a slight reduction in the amount of returns.
Do you think they resale that phone you return? Do you think Motorola just gives them the money back for it? How about Definitely not for answer 1 and probably not for answer 2 I used to work for a company that sold pioneer elite products they had a no refund policy to us meaning even if it was defective. So what happens to a phone when you blatantly misuse the refund exchange system? Well I would guess that every single plastic/metal exterior part is replaces and it is used for a refurbished unit when someone thinks there perfectly fine phone is broken.
Soooo.... what is the end result? I pay more for my phone and my service because Verizon's cost is artificially raised by someone who just lacks either understanding or ethics. If you are one of these people which one are you? After reading this and you still do it you are the later.
Do not think that renting a phone is your right. What right do you have to ruining a $500 phone? Are you engadget are you writting a big review? Why don't you just save $35 save Verizon and its customers $500 and wait for the Samsung to come out.
I bought the X yesterday before finding out that it is super locked down when I receive it in the mail today I will choose one of 2 options. ... I will return it without activating it or I will use it until the samsung comes out then I will give it to my girlfriend since she doesn't care about rooting except that it makes everything on her phone pink (she will live without).
If you want the samsung get the samsung just wait for it. Also the correct game plan for Verizon would be to put the phone about 45 days outside the droid x launch. It would stager their sales and reduce the chance exchanges for the droid x. We will see what happens but who knows.
Click to expand...
Click to collapse
You make some good points, and it irritates me when people return a product because it didn't overclock as much as they'd thought, or that they flashed an unofficial update that bricked it, or something else. But, with a phone, there's no way you're going to put that device through its paces to know if its right for you after playing with it for 10 minutes at the store. I don't think an All Sales are Final policy would be a good idea, personally. Can't speak for everyone, but if I knew I couldn't return a phone, I'd wait weeks before purchasing it for reviews and user experiences to proliferate.
You hit the nail on the head with staggered launches though. I'd rather see high end phones launch every 6 months or so so that I've always got something to look forward too when my contracts run short.
givmedew said:
Is this guy serious!!! Does no one at all have a clue as to why they have a restocking fee? First off the exchange policy used to be 14 or 15 days or something like that. Now that its 30 a lot more people probably return phones and now that phones cost so much more than they used to it is likely Verizon did this just to put a slight reduction in the amount of returns.
Do you think they resale that phone you return? Do you think Motorola just gives them the money back for it? How about Definitely not for answer 1 and probably not for answer 2 I used to work for a company that sold pioneer elite products they had a no refund policy to us meaning even if it was defective. So what happens to a phone when you blatantly misuse the refund exchange system? Well I would guess that every single plastic/metal exterior part is replaces and it is used for a refurbished unit when someone thinks there perfectly fine phone is broken.
Soooo.... what is the end result? I pay more for my phone and my service because Verizon's cost is artificially raised by someone who just lacks either understanding or ethics. If you are one of these people which one are you? After reading this and you still do it you are the later.
Do not think that renting a phone is your right. What right do you have to ruining a $500 phone? Are you engadget are you writting a big review? Why don't you just save $35 save Verizon and its customers $500 and wait for the Samsung to come out.
I bought the X yesterday before finding out that it is super locked down when I receive it in the mail today I will choose one of 2 options. ... I will return it without activating it or I will use it until the samsung comes out then I will give it to my girlfriend since she doesn't care about rooting except that it makes everything on her phone pink (she will live without).
If you want the samsung get the samsung just wait for it. Also the correct game plan for Verizon would be to put the phone about 45 days outside the droid x launch. It would stager their sales and reduce the chance exchanges for the droid x. We will see what happens but who knows.
Click to expand...
Click to collapse
+1
I'm so glad to see this. Way too many people return phone for phone knowing they will never keep phone #1. That is wrong - there is no other way of looking at it. Verizon will let you sit there and play all day on a phone to try it out - there is no necessary reason for someone to have to go home to try your possible new phone. If you make a purchase and come to realize that there is something you just can't live with... then you have a viable reason to make an exchange. If not... maybe try to live with a little honor and respect in your life?
Don't be that guy... that guy is a loser.
- AdamZ
-AdamZ- said:
+1
I'm so glad to see this. Way too many people return phone for phone knowing they will never keep phone #1. That is wrong - there is no other way of looking at it. Verizon will let you sit there and play all day on a phone to try it out - there is no necessary reason for someone to have to go home to try your possible new phone. If you make a purchase and come to realize that there is something you just can't live with... then you have a viable reason to make an exchange. If not... maybe try to live with a little honor and respect in your life?
Don't be that guy... that guy is a loser.
- AdamZ
Click to expand...
Click to collapse
AdamZ.... I miss you ( Smoked Glass used to be my favorite ROM. Where you been man? How ya been? haha. Are you gonna pick up a Fascinate?
jack_isidore said:
Oh, also I am going to return the Droid X within 30 days and wait for the Fascinate. I was hoping to like the Droid X and didn't even consider the Fascinate, but I've had problems with the Droid X hardware and software so far and have buyer's remorse pretty bad right now.
Click to expand...
Click to collapse
Funny to look back at some of these old posts...
---------- Post added at 04:25 PM ---------- Previous post was at 04:21 PM ----------
Roland Deschain said:
Yeah. If there is still no release date announced for the Fascinate by Thursday evening, I am cancelling my Droid X pre-order at Best Buy. I'm only picking up a Droid X if I can use it and then change to the Fascinate when it comes out, assuming the date is less than 30 days from the X launch
I'm going to buy, and stick with, the Fascinate either way. Screw Motorola and their Apple-like "locking down" mantra.
Click to expand...
Click to collapse
They can get away with that with the majority of the sheeple - who think apple is the greatest.
I figured I'd share this as hope for some of you who may have phone problems...please keep in mind that I was not fishing for this, I'm just a very understanding and patient person who takes the good with the bad and realizes that getting pissed only makes situations worse, be nice to your CSR lol. I've also been on a family plan with verizon for over 10 years now and am a former ATT wireless CSR.
I have had a dx/dx2(plagued by asurion with the dx2 as a dx replacement IMO) for most of my android life and I must say it was a pleasure from cm7/fission/liberty on the dx to eclipse/molten/liberty on the dx2 but I was recently blessed(after much hassle) to an early upgrade to a new galaxy nexus as a replacement for the dx2(which i received through a purchase for re-embursement by asurion 6 replacement phones later) after my dx was stolen back in may of 2011. 6 monthes or so into the dx2 I encountered the same issue I had with the other 6+ dx's prior and called verizon obviously. After explaining my problem and going through trouble shooting I was then told I'd be receiving a D3. I accepted as I didn't figure I'd get a 4G phone and I'm in love with Moto. I received the D3 without battery or cover or anything and called. They were sorry and found they were out of regular d3 batteries so they would send me an extended battery. so I get the package in the mail and it turns out to be a dx2 extended battery, obviously their mistake. so I call and am then told they are out of extended battery covers. I told the CSR that I loved moto and had told them they probably couldn't give me what I wanted(jokingly) referring to the new nexus. After waiting for the CSR to return to the line I'm told they could offer me a Bionic as a replacement but then told there was a problem in the system because I had never had 4G and to top it off my family member has the bionic so if they tried a work around it would look like my sister had problems and replacements and so on. Again on hold and then the CSR returns telling me she spoke to her super and was going to do an early upgrade and give me a 200 credit towards a bionic(which would make it free) or a nexus that i stated I wanted before. Obviously taken aback I took the GN and will now be receiving it with overnight shipping tomorrow.
I'm obviously very excited. I don't want anyone to get the wrong idea and start going crazy n rep shopping or trying to do this just to try and get it...I just want everyone to remember that the reps are paid to help you(devs aren't really paid so kiss their asses more lol) and you should treat EVERYONE the way you would like to be treated as what goes around comes around
Goodbye DX/DX2 community. I'm sure I'll see some of you around
xerotix said:
I'm obviously very excited. I don't want anyone to get the wrong idea and start going crazy n rep shopping or trying to do this just to try and get it...I just want everyone to remember that the reps are paid to help you(devs aren't really paid so kiss their asses more lol) and you should treat EVERYONE the way you would like to be treated as what goes around comes around
Goodbye DX/DX2 community. I'm sure I'll see some of you around
Click to expand...
Click to collapse
+1
Sent from my DROID X2 using xda premium
I recently had a similar situation. I called Verizon and was able to upgrade my Alltell family plan minutes and keep and stay on my same plan (Unlimited texting and data for $20 per line. Really don't want to let it go)
I guess he went the extra mile to help me out because I was laughing and joking with him on the phone instead of cussing him out.
You try to do what you can to bring a smile to others and they will hopefully return the favor. It's called Karma....
Can somebody tell me how they were able to swap the Nexus for the Maxx? The battery is pissing me off already but I don't want to go through 5 replacements in order to finally get the Maxx. Please help me out here!
jason2302 said:
Can somebody tell me how they were able to swap the Nexus for the Maxx? The battery is pissing me off already but I don't want to go through 5 replacements in order to finally get the Maxx. Please help me out here!
Click to expand...
Click to collapse
I know Verizon just kept sending me a replacement of the same device and said they couldn't swap out for different devices. I ended up trading my nexus and then getting a maxx.
ckochinsky125 said:
I know Verizon just kept sending me a replacement of the same device and said they couldn't swap out for different devices. I ended up trading my nexus and then getting a maxx.
Click to expand...
Click to collapse
This. Eventually I complained enough after switching out 3 nexuses and they let me sign a new contract to get a razor maxx.
Complain to CS everyday, and ask them to notate your account with your complaint, and their name. After a week, or so, get a hold of their corporate offices (either through requesting escalation, or getting their number from Google. Escalation is best, cause they have to call you...). Once they see all your complaints, they'll take action. Maybe not the exact action you want, but some sort of compromise...
Somehow, my fiancée gets us everything we want and more using this method...
Persistence is key!
My tab's Flyer than yours (unless this is posted in a Flyer thread, then it's just as Flyer...)!
http://android-gz.com
I called and told them if they had to send me a 5th galaxy nexus to just cancel all 5 of my lines. Suddenly a razr maxx showed up.
Sent from my Droid Razr using XDA
It seems to be a **** move to have a perfectly good phone and file fake claims to get a new phone. Did you not research going into your purchase?
I hope I never have to do business with dishonest folks pulling these types of maneuvers.
bwheelies said:
It seems to be a **** move to have a perfectly good phone and file fake claims to get a new phone. Did you not research going into your purchase?
I hope I never have to do business with dishonest folks pulling these types of maneuvers.
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Perfectly good? Battery is just one of the many problems I have with this phone. The other problems are somewhat bearable but they're still problems. I bought this phone on day 1 off-contract, so that's $650 I believe. Even if that was a stupid idea, what's done is done and the phone is still terrible.
bwheelies said:
It seems to be a **** move to have a perfectly good phone and file fake claims to get a new phone. Did you not research going into your purchase?
I hope I never have to do business with dishonest folks pulling these types of maneuvers.
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My galaxy nexus was unusable. I have never liked motorola's android offerings but it was my only option as ****ty as my nexus was. I've been on a nexus phone since the Nexus One debuted and I hated to switch. My galaxy rebooted at least 10-20 times a day during phone calls, texts, anything. I couldn't make phone calls half the time because the service would go in and out, and the data speeds were so varied you never knew if you could rely on google navigation or not.
I filed zero fake claims and did my best to make my nexus work. My wife has one and it's just fine but I got a whole slew of bad ones.
What makes you think anyone filed a fake claim? I lost money on the cases and other things I bought for my nexus that I can't use with my RAZR.
dowmace said:
My galaxy nexus was unusable. I have never liked motorola's android offerings but it was my only option as ****ty as my nexus was. I've been on a nexus phone since the Nexus One debuted and I hated to switch. My galaxy rebooted at least 10-20 times a day during phone calls, texts, anything. I couldn't make phone calls half the time because the service would go in and out, and the data speeds were so varied you never knew if you could rely on google navigation or not.
I filed zero fake claims and did my best to make my nexus work. My wife has one and it's just fine but I got a whole slew of bad ones.
What makes you think anyone filed a fake claim? I lost money on the cases and other things I bought for my nexus that I can't use with my RAZR.
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I have seen it in other forums, folks taking perfectly good phones and complaining to get another phone.
It sounded like the op didn't like battery life so he was going to file a complaint or two to get a MAXX.
If you did not get what you paid for and agreed to then a fix is warranted.
Can anyone find the Droid Increadble 4gLTE on VZW fourms https://community.verizonwireless.com/community/droid ? What is with this phone?
http://www.verizonwireless.com/b2c/...t&action=viewPhoneDetail&selectedPhoneId=5892
..
andybones said:
http://www.verizonwireless.com/b2c/...t&action=viewPhoneDetail&selectedPhoneId=5892
..
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That is there but when you go to the community pages it is not listed. The S3 is there as well as the ORG inc and the Inc2 but not this one.
tjamscad said:
Can anyone find the Droid Increadble 4gLTE on VZW fourms https://community.verizonwireless.com/community/droid ? What is with this phone?
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I've been saying this same thing for a while now. This phone is the bastard child of HTC and Verizon. Totally unloved. Last week I went to the local Verizon store and asked them if I could swap it out just because I felt like the entire existence of this phone is a fluke. The guy politely gave me Verizon's tech support number, smiled, and sent me on my way.
lwinstead said:
I've been saying this same thing for a while now. This phone is the bastard child of HTC and Verizon. Totally unloved. Last week I went to the local Verizon store and asked them if I could swap it out just because I felt like the entire existence of this phone is a fluke. The guy politely gave me Verizon's tech support number, smiled, and sent me on my way.
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That's strange. I was at a VZ store about a week after the phone came out and it was the first model the guy at the counter asked me if I'd be interested in. I was looking to buy a phone at full retail so I could keep my Unlimited Data Plan and he had one of these himself. He handed me his phone and let me fish around on it to get an idea of the look and feel. I had already purchased a Droid MAX but I hated everything about it so I took it back when I talked to this guy. He was really nice and was very patient with me while I was deciding. He told me I knew more about the phone than he did since I mentioned to him I was migrating from an HTC Thunderbolt. He hadn't figured out everything on the DINC 4G yet.
It's not a fluke, but it definitely isn't getting as much press as the larger screen phones. This model in particular is quite stable. I've not had any weird glitches of any kind. After a few battery charge cycles, even the battery seems reasonable given its size. It's probably lasting longer than my Thunderbolt battery because the DINC 4G screen is a bit smaller.
If you're looking for a small form factor, this phone is definitely worth considering but buyer beware - there aren't many accessories out there for this phone. I bought two at the VZ store and haven't really found much outside the VZ site.
I really miss my Thunderbolt though. The screen is one of the best available and there are quite a few case styles out there.
In October 2014, I enthusiastically purchased my Sony Z3v at full price. There is no question in my mind that it was and still is an outstanding device. But this does not excuse the fact that many of us purchased this device with the understanding that Lollipop was imminent by end of year 2014 and simultaneous voice and data would be available shortly thereafter. It doesn't matter if there are hacks available or not. My purchase was predicated on the fact these things were imminent, that Verizon would be enabling and updating these features.
Since then, along with many of you, I have contacted Verizon several times over the last 17 months and each time Verizon representatives have told me to be patient, that the updates were imminent. As a consumer, I had no recourse but to trust what they promised......its not as if I had any options and could sell the device back to Verizon for full value without losing money.
I use my device for work and have suffered loss due to the fact I could not receive data while on calls etc.
This has been such a complete joke. I don't know if a class action suit would even be fruitful. But what I can tell you is that I will never purchase a device or any accessories from Verizon ever again.
So sad.
I completely understand your frustration and sympathize with you on this. Verizon's "policies" makes my blood boil, but only if I associate the device directly with them. (I know, I know... They brand the snot out of everything they sell so you always have their logo to remind you...)
However, I've come to absolutely love this device despite Verizon's broken promises, and actually am now (tonight) buying a second new handset so I may continue to enjoy the Z3V for a few more years to come.
I admit I'm a bit odd; old, set in my ways, don't like change, etc. I went from Droid 1 to iPhone s4 to z3V ever since the Droid came out. But I see handset technology slowing down now. Carriers AND manufacturers are starting to offer less (no SD slots -WTF?!)... I've found a device that suits all my needs and I'm gambling I'll be happy with it for a few years to come. (This thing is twice as powerful as my last laptop and has a 200Gb SD card with a 21MP camera! And a friggin FM radio in it!!)
Granted, you mention a particular need (voice plus simultaneous data), but you knew the handset didn't have that when you bought it and you never really were certain when you did buy it when that feature was supposed to be added. You never got it. Is that a reason to be pissed at the carrier? Yes, most certainly, especially if your livelihood depends partially on it. But the device, well, in my opinion, it's the closest thing to Apple build quality sporting Android that I've seen so far.
My biased, crazy opinion. Afterall, I'm buying a second one to keep in a drawer. LOL!
If I didn't think it would be a total loss, but I'd go grab the Z5/Z5 Premium and go use it on Straight Talk. This is the only way I'd see myself upgrade to a Sony only route.
If I did, I'll buy whatever accessories to keep the phone in top condition since I won't have assurance of a guarantee that I could just warranty my problems if something happened. It's why I'm grateful that having insurance from Verizon on my phone that I could easily get it replaced. :/
Unfortunately the insurance for replacement is "limited time only" at best. I had my handset replaced after I bricked it and it seemed as if it were a close possibility that I might have to settle for something else of "equivalent value". That was 3 or 4months ago. I was super thankful that my replacement looked brand new. I'm pretty particular and I saw no indication that it's a refurb. I can't seem to find a NIB one now.
AddictedToGlass said:
Unfortunately the insurance for replacement is "limited time only" at best. I had my handset replaced after I bricked it and it seemed as if it were a close possibility that I might have to settle for something else of "equivalent value". That was 3 or 4months ago. I was super thankful that my replacement looked brand new. I'm pretty particular and I saw no indication that it's a refurb. I can't seem to find a NIB one now.
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Limited time only in regards to how many times I can use it? Or how many more months I can have until it somehow runs out?
OTA on the way
Talked to Verizon rep online she talked to the network team and she said this week that ota updates where deployed this month and should be down by end of month. According to them 12% had received the ota. If this is true we should all have lollipop by end of month. If she was lying I will put up her cell phone number so you can all duke it out with her.
GigaSPX said:
Limited time only in regards to how many times I can use it? Or how many more months I can have until it somehow runs out?
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Limited in the sense that this model is becoming difficult to find in new condition.
---------- Post added at 06:24 AM ---------- Previous post was at 06:21 AM ----------
silentswarm said:
Talked to Verizon rep online she talked to the network team and she said this week that ota updates where deployed this month and should be down by end of month. According to them 12% had received the ota. If this is true we should all have lollipop by end of month. If she was lying I will put up her cell phone number so you can all duke it out with her.
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I'm sorry dude, but you have just joined yesterday and this is your one and only post?
You smell funny, so Ima get the big guy to pull yer post (and this one) so we can keep an on topic discussion that doesn't go down this same road yet again.
I'd like to be able to discuss stuff without the thread getting closed down!
---------- Post added at 06:53 AM ---------- Previous post was at 06:24 AM ----------
No worries, mate. GREG BRADLEY says you're not a dupe account, so carry on screwing up this thread with your unsubstantiated claim. -Even though such claims draws arguments like maggots on crap. LOL!
Welp, the moderator has spoken.
Anyhow, I wouldn't care so much if it was new or used as long as its in fine, not banged up, and working condition. It's just knowing how long until it would be I can get the most out of the Z3v though...
I feel the same way. Its a great device but Verizon is lame as soon as my contract is up i am moving to TIng. Sony did a nice job of supporting this phone and even offering a way to unlock all the other models of the Z3 but Verizon wants to keep it locked up and then fails to provide the updates themselves. I think i might buy another Z3 (regular gsm one) once I switch though.
linuxxnut said:
I feel the same way. Its a great device but Verizon is lame as soon as my contract is up i am moving to TIng. Sony did a nice job of supporting this phone and even offering a way to unlock all the other models of the Z3 but Verizon wants to keep it locked up and then fails to provide the updates themselves. I think i might buy another Z3 (regular gsm one) once I switch though.
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I am pleased with my Z3v and will probably use it until the battery starts failing. It would be nice to have an unlocked bootloader but I don't ROM-up phones like I used to and as long as it is rooted and I can use certain root-required apps I like then it is livable.
Unfortunately here in the Nashville, TN area where I live the Verizon network is second to none in quality and coverage, the only viable option if you don't live in an urban area is a Straight Talk phone using the Verizon network. The term "the hills of Tennessee" isn't a glib comment. I have been in situations where friends using other carriers have one or no bars and my Verizon phone had a solid three bars. Also my work occasionally sends me up to southern Kentucky where it is literally a choice between Verizon or nothing. Now there is growing resistance to any new cell towers being erected so it has grown much more difficult for a carrier to improve their network.
I hear ya on that one, Komet1. Verizon is the only carrier that works well in my area too. So this definitely factors into the equation of just how much I can tolerate regarding Verizon's BS policies.
Me as well... Verizon is the only reliable service I can use. So they get my business there by default but that's where I draw the line. So while I am forced to pay monthly for their towers and spectrum I will never buy a phone from them or any accessories from them again. I know it won't make much a difference to them but it's the principle of the matter for me. I can't support their practices in light of my Z3v fiasco with the three Z3v's I have on my account.
silentswarm said:
Talked to Verizon rep online she talked to the network team and she said this week that ota updates where deployed this month and should be down by end of month. According to them 12% had received the ota. If this is true we should all have lollipop by end of month. If she was lying I will put up her cell phone number so you can all duke it out with her.
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Anyone seen any evidence of this happening or do we have a troll in our midst?
Komet1 said:
Anyone seen any evidence of this happening or do we have a troll in our midst?
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I dunno. He Pmed me a link, but I didn't bother checking it out as I was in a hurry. Guess I'll bite, but I don't hold my breath on any of these leaked reports. I find it just a bit curious that he/she had only one post and by date given, seemed to have registered JUST to post that.
Edit: I just checked the link silentswarm sent me via PM and all it is is a screenshot, supposedly of his phone, with a text from Verizon stating, "Free Verizon Msg: The Xperia update to Lollipop is expected to rollout by the end of February. Thanks for your patience."
That's about as weak as I've seen as far as "proof" this far.
I'll eat my words and apologize to silentswarm if he is found to be correct.
I just checked the Verizon forums, one would think if this was legit they would be on fire but no, all is quiet. I'll calling this one bogus.
silentswarm PMed me after the first post this morning with a link to the same screenie, I just spotted it. Granted it looks real.
He said he was a bit of a lurker, I can relate to that, I've been hanging around Reddit for several years and still don't have an account. I guess it was my lack of trust that Verizon will do anything that makes me suspicious.
Why has no one shared of said image for everyone to view on here? :v
GigaSPX said:
Why has no one shared of said image for everyone to view on here? :v
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LOL... didn't you know this rumor is TOP SECRET?
Shhhhh! Don't tell a n y b o d y!
heh, never thought about it despite silentswarm's OK. I stop thinking Friday afternoon and don't really start again until Monday morning when I merge into the disaster named I-40 Westbound...here ya go
silentswarm said:
I follow the forums pretty often just never needed to create a account cause I had nothing to add. Here is text I received from version after I chatted with network support.
http://postimg.org/image/tuxfyslid
Feel free to share it I don't have enough posts to share links or pictures yet
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I guess that's pretty legit enough being sent through text message. Although this is the first time I ever saw a carrier would send out an update announcement through text.