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WE have been duped by Sprint people. Go to their website and you will notice the announcement of the iPhone 4Gs. You can even pre order it. This privilege was not given for the Samsung Galaxy S 2 ET4G.
Why...was this you say...it's obvious that Sprint knew it had made a deal to buy a **** load of IOS devices to secure this deal with Apple.so they didn't promote the galaxy ET4g. Now they have a big announcement tomorrow. They are going out of their way to let you pre order the iPhone as well.
Sad, and yes I feel they used us to get this deal, by canceling all perks, while giving us crappy service. My Photon has a red circle and no service, and I don't have a ET4G yet. Service has been terrible most of the summer all over NY and in mid town NYC.
If service was being interrupted to better service I may stick around, but not getting signal, failed messages, and paying for it and no credit with lies is unacceptable. Not being able to pre-order the phone I wanted because they made a deal with Crapple is also unforgivable. Price isn't the only thing that matters in a business relationship. It's I pay for service and expect to have it when I want it, not when you decide to give it.
Hell I was told by a customer service rep that I should be happy because I have had a lot of usage on my line. I then said yes that is true, but when I need my service to work it failed to deliver....I missed important calls. and meetings with people because of failed service.
People were telling me when they called the phone rang 3x's and hung up no message was able to be left. Others told me that they would get a network busy message please try again later. One rep verified this condition of calling me, and could not get through. The phone rang 3x's and the line just went dead when they called. I have been to tech centers, and have made many battery pulls, and software reboots, and finally I was told that there was a net work issue and they did not know when it would be cleared. Now when I call to talk about it they put me on hold no music and never come back to talk.
I just don't see it getting better, and when the next generation of phones IE Prime or what ever hits Verizon, and this is not cleared I am gone. When I feel I have to beg for service, or a credit for not receiving service after paying my bills for 15 years, and at one point having a $300 a month phone bills for business it's time to go.
My bill analysis shows that I average 240 msg a month, and average about 2g of data a month, and since I use my phone mostly for calls a Verizion 69.00 phone plan with 10 data, and 10.00 for data equals what I am paying now. So if this doesn't clear with the loss of perks I am outta here.lol
Not we. I use more messages, more data and pay half that. Verizon wouldn't be an option even if I wanted to.
I don't really think Sprint needed to market the ET4g, everyone and their mother knew that phone was coming to Sprint.
Sent from my Photon.
And why the hell is this thread in the PHOTON forum? Smfh...where is a mod when you need one......
Sent from my MoPho using XDA Premium.
Wrong forum dude, and i'm perfectly happy with my service. Who cares if they give iPhone pre-orders? Its not like its a big surprise. you're just bitter.
I'm team Android all the way, but let's be honest...Apple users aren't nearly as discerning as we are, because they dont have a choice. Therefore if you want one of their phones there is but one launch day, hence a partial explanation for the need of a pre-order.
Sent from my MB855 using xda premium
even still not having preorders on one of sprints flagship phones (wether they know it is or not) is still poor choice. i mean hell i preordered my ns4g and that was a year too little too late
Thank you for sharing OP.... Now beat it.
Man for a second I thought I was in the wrong forum! Lol!
R2DeeTard said:
Wrong forum dude, and i'm perfectly happy with my service. Who cares if they give iPhone pre-orders? Its not like its a big surprise. you're just bitter.
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bitter....what would I be bitter about poor service through out the NY metro area, and getting no help but run around. Missing important calls and finding out about it hours and days later. This has to change and I am not the only one having connection issues around the states.
I have touted Sprint for 15 years buddy, so get a grip. But, now they seem to be reverting back to the early 2000 era when they fell off the 60 stock high....rofl.
I know I should be ecstatic for my paltry cash that I got **** service with no real explanation for the last 4 months. If it doesn't change by the time a the Prime launches on Verizon I ll be gone. This is not being bitter it's called paying for service, and expecting to get it every day in the areas that I normally have service rather than when they decide to fix it and then lie about it. A few of the major tech sites has made this same issue of service alert in their blogs, and to Sprint about this issue. Sprint has told them in mid September they are working on it , and yet tell me there is no know issue. When I tell them its all over the Sprint forums, and and tech sites they then say oh yeah we are working on it and don't know when this issue will be fixed. Not to mention that because they recognize there is a issue they even opted to let me out of my contract. Let me tell you if the Prime was on Verizon I'd be gone.
Please Big Red bring out the Prime so the Photon owners can have our forum back.
When i found out Best buy was taking pre orders for the Note and offering a free case i went down and tried to pre order. I was buying the phone outright for retail as im not elgible to upgrade. When i got there i found the phone was selling for $749.99; $100.00 more than at&t, however ive had no problem with getting them to price match before hand. So i asked the employee if they would and he confirmed with the manager however he said i would not be able to pre order due to the price match descrepency and that i would have to come in on launch day to get one and i would still get the case just let the manager know the situation. So when Sunday came i was the second person there. First of all i had to wait about 30 minutes for 3 of Mobile Dept employees were tending to the only person before me, then when i asked the employee about the phone he didnt even know what it was!!! He went to the "manager" and the manager came out and showed me the phone and started telling me about it. This is where i started getting p!ssed off. He first tends to tell me they dont have the phone in blue... only black... :-].. HUH?? secondly he starts talking about how its "cool because it has a stylus like the nintendo DS"... I kinda told him it was an S-Pen and what it could do and he just looked at me and said "same thing" and walked away!!!. At this point i was annoyed after waiting and the employees lack of professionalism/knowledge so i wanted to get the phone and just leave. I told the other employee i would be buying without contract, about the price match policy and that i had still wanted the free case that i was promised. He called the manager back and the manager said the most they could do is give me the case for 50% off since i waited for so long!!! We argued back & forth as i felt i was lied to and jipped. I told him i was paying $700+ for a phone choosing to go thru them only for the black tie protection plan and it was crap that I was told otherwise about getting the free case. He kind of chuckled at me then told me "i was free to go elsewhere but thats what he could do"!!! Then when they finally opened my phone and activated it all 3 employees and the manager were looking at it and playing with it for a good minute or 2 before even giving it to me! It got to the point where the manager was like "ohh sorry but weve never seen one of these things powered on and we wanted to look at it"... This particular location used to be awsome. Im a Silver Rewards Zone member and i would know all the employees by name... i knew as soon as i walked into a dept i would be harassed by that dept rep if i needed help. They were knowledgable and friendly. Those days are sense gone and now they have a whole new slew of workers that dont know anything, and look annoyed to even do their job. Its impossible to get them to even help you out if you need it without having to chase one of them down. Did anyone else have any issues with Pre-ordering or price matching?
Please use the return key.
jthornton71707 said:
When i found out Best buy was taking pre orders for the Note and offering a free case i went down and tried to pre order. I was buying the phone outright for retail as im not elgible to upgrade. When i got there i found the phone was selling for $749.99; $100.00 more than at&t, however ive had no problem with getting them to price match before hand. So i asked the employee if they would and he confirmed with the manager however he said i would not be able to pre order due to the price match descrepency and that i would have to come in on launch day to get one and i would still get the case just let the manager know the situation. So when Sunday came i was the second person there. First of all i had to wait about 30 minutes for 3 of Mobile Dept employees were tending to the only person before me, then when i asked the employee about the phone he didnt even know what it was!!! He went to the "manager" and the manager came out and showed me the phone and started telling me about it. This is where i started getting p!ssed off. He first tends to tell me they dont have the phone in blue... only black... :-].. HUH?? secondly he starts talking about how its "cool because it has a stylus like the nintendo DS"... I kinda told him it was an S-Pen and what it could do and he just looked at me and said "same thing" and walked away!!!. At this point i was annoyed after waiting and the employees lack of professionalism/knowledge so i wanted to get the phone and just leave. I told the other employee i would be buying without contract, about the price match policy and that i had still wanted the free case that i was promised. He called the manager back and the manager said the most they could do is give me the case for 50% off since i waited for so long!!! We argued back & forth as i felt i was lied to and jipped. I told him i was paying $700+ for a phone choosing to go thru them only for the black tie protection plan and it was crap that I was told otherwise about getting the free case. He kind of chuckled at me then told me "i was free to go elsewhere but thats what he could do"!!! Then when they finally opened my phone and activated it all 3 employees and the manager were looking at it and playing with it for a good minute or 2 before even giving it to me! It got to the point where the manager was like "ohh sorry but weve never seen one of these things powered on and we wanted to look at it"... This particular location used to be awsome. Im a Silver Rewards Zone member and i would know all the employees by name... i knew as soon as i walked into a dept i would be harassed by that dept rep if i needed help. They were knowledgable and friendly. Those days are sense gone and now they have a whole new slew of workers that dont know anything, and look annoyed to even do their job. Its impossible to get them to even help you out if you need it without having to chase one of them down. Did anyone else have any issues with Pre-ordering or price matching?
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The moral of the story is, order directly from AT&T next time. Best Buy always jacks up the off-contract price. It has never been worth it to buy a mobile phone from them. They could give me a free case studded in diamonds and I still wouldn't buy the phone from them.
Also, paragraph breaks are your friend.
Sorry to hear your issues in getting your GNote. I have bought at Best Buy and always had good service. Looks like Best Buy and ATT borked up the pre-ordering for this phone. I heard stories of people who had pre-ordered from both finally give it up and walk in on launch day and buy the phone.
I did not pre order, but I get mine on launch day. It seems like these phones are launching so quickly that all employees are not up to speed on all the phones, specs or even that they are launching that day. That is why once you get someone good, stick with them!
jthornton71707 said:
When i found out Best buy was taking pre orders for the Note and offering a free case i went down and tried to pre order. I was buying the phone outright for retail as im not elgible to upgrade. When i got there i found the phone was selling for $749.99; $100.00 more than at&t, however ive had no problem with getting them to price match before hand. So i asked the employee if they would and he confirmed with the manager however he said i would not be able to pre order due to the price match descrepency and that i would have to come in on launch day to get one and i would still get the case just let the manager know the situation. So when Sunday came i was the second person there. First of all i had to wait about 30 minutes for 3 of Mobile Dept employees were tending to the only person before me, then when i asked the employee about the phone he didnt even know what it was!!! He went to the "manager" and the manager came out and showed me the phone and started telling me about it. This is where i started getting p!ssed off. He first tends to tell me they dont have the phone in blue... only black... :-].. HUH?? secondly he starts talking about how its "cool because it has a stylus like the nintendo DS"... I kinda told him it was an S-Pen and what it could do and he just looked at me and said "same thing" and walked away!!!. At this point i was annoyed after waiting and the employees lack of professionalism/knowledge so i wanted to get the phone and just leave. I told the other employee i would be buying without contract, about the price match policy and that i had still wanted the free case that i was promised. He called the manager back and the manager said the most they could do is give me the case for 50% off since i waited for so long!!! We argued back & forth as i felt i was lied to and jipped. I told him i was paying $700+ for a phone choosing to go thru them only for the black tie protection plan and it was crap that I was told otherwise about getting the free case. He kind of chuckled at me then told me "i was free to go elsewhere but thats what he could do"!!! Then when they finally opened my phone and activated it all 3 employees and the manager were looking at it and playing with it for a good minute or 2 before even giving it to me! It got to the point where the manager was like "ohh sorry but weve never seen one of these things powered on and we wanted to look at it"... This particular location used to be awsome. Im a Silver Rewards Zone member and i would know all the employees by name... i knew as soon as i walked into a dept i would be harassed by that dept rep if i needed help. They were knowledgable and friendly. Those days are sense gone and now they have a whole new slew of workers that dont know anything, and look annoyed to even do their job. Its impossible to get them to even help you out if you need it without having to chase one of them down. Did anyone else have any issues with Pre-ordering or price matching?
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Sorry those people sucked haha it does happen sometimes. I work for BBYM and I can tell you that some are not the most knowledgeable.. Hell my boss has absolutely no idea on different specs or upcoming phones. But he's not really supposed to. Do you know how many new phones come through every couple weeks? The ATT rep will hand him a spec sheet with highlights and thats it. He certainly wont do any outside research. Its the sales people that should be the ones trained on phones. So for their incompetence I apologize.
As for the other stuff, our pre-ordering system blows. Know that. But, it can also reap some pretty good benefits if you are a little patient with it. The price matching thing does work on pre-orders as I have done it for a couple customers with the galaxy nexus.
So knowing what you do now, would you still get your phone from best buy? Just curious. As one of the top 50 performing stores in the company this past quarter, I like to gauge outside response on peoples experience.
Oh and enjoy your note!
imitenotbecrazy said:
Sorry those people sucked haha it does happen sometimes. I work for BBYM and I can tell you that some are not the most knowledgeable.. Hell my boss has absolutely no idea on different specs or upcoming phones. But he's not really supposed to. Do you know how many new phones come through every couple weeks? The ATT rep will hand him a spec sheet with highlights and thats it. He certainly wont do any outside research. Its the sales people that should be the ones trained on phones. So for their incompetence I apologize.
As for the other stuff, our pre-ordering system blows. Know that. But, it can also reap some pretty good benefits if you are a little patient with it. The price matching thing does work on pre-orders as I have done it for a couple customers with the galaxy nexus.
So knowing what you do now, would you still get your phone from best buy? Just curious. As one of the top 50 performing stores in the company this past quarter, I like to gauge outside response on peoples experience.
Oh and enjoy your note!
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If it wasn't for the black tie protection program I wouldn't go back there period. I got my iPhone 4 4s and nexus S with the protection and have loved it. But this particular location has gone down hill.
Sent from my SAMSUNG-SGH-I717 using xda premium
jthornton71707 said:
wtl;dr
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Dude that sucks.. I know alot of the bbuy employees in my local one by name and get alot better service there compared to at$t/tmobile stores. You should have asked for the store manager not the bbym one.. And known the name of the one that said he would give the case to you for free.
Btw you know there was a 3x rewards coupon active for release day, should have been in your email.. Would have been almost 45 back in reward points.
Sent from my SAMSUNG-SGH-I727 using xda premium
This is why I opted to buy the phone through at&t. BB is not a good place to buy phones at a full price. Good for upgrading though, which is what I use them for.
Sent from my SAMSUNG-SGH-I717 using XDA App
I'm just generally fed up with Verizon so much that I am in fact considering filing a BBB complaint myself against Verizon. Speaking generally here everytime I call Verizon and ask a question. I get a different response. Some of this you know because of my previous threads about a warranty claim and my upgrade promo.
heres a quick run down of how my problems started.
I see a link saying $100 off 4g phone in my verizon allowing me up upgrade early.
I try to utilize link and it doesn't work..says I have to upgrade full price. I talk to chat person. they say you have the promo but need to call CS.
I call CS they say sorry it's $100 off full retail. you should have used the promo it when you got your X2 cause it was in effect then and you could have gotten have gotten a 4g phone $100 off contract then. my response..gee thanks! I'm glad they were kind enough to tell me that when I bought the X2 because I really wanted to pay MORE for a X2 then I would have paid for a 4g device. (yes thats sarcasm)
I was irritated by this so I emailed them with my concerns.
I get a call back from a very friendly rep named Nicole. Nicole states I checked with my supervisor and you can upgrade early to a 4g phone $100 off contract price and you keep your current upgarde date. I'm like hell yes Nicole, but I need to research first so i can get one I really want. She says no problem Ill call again or you can call anytime to utilize the offer. She does call again, but I missed the call.
I want to actually verify that this is noted in my account so two days later I call and say hey I have this promo blah blah. the rep confirms with me what Nicole said. So I'm like yes..things are just peachy. He also says I can do it in store.
So fast forward a couple weeks. I go look at phones. I want a Nexus. In store salesman says hey you do have the promo but if you get it in store we have no control...it will change your upgrade date automatically..youll have to call CS.
Fast forward again. I'm fed up with my X2 because of nagging issues. It should be under warranty. Tech rep says hey I can give you a deal instead of warranty replacement...How bout getting a 4g phone with $100 off. Im like you know that sounds like a great deal but I already have a promo on my account for that. He says ok, but you should do it now and get a new 2 year contract. I say well if I do will it change my upgrade date? The tech says yes. I explain that my promo does not and he tells me that this is absolutely not true and any upgraded phone will change my upgrade date. He goes on saying human error and yada yada. I say well I had two different reps tell me the say thing. He responds with I'm sorry but thats not true. I say well I guess I'll take my replacement X2 (I asked about alternative replacements...they said only an X2)
So thats my story. Some of you may say whats your problem..They are giving you a chance to upgrade early and a $100 off. Who cares if it changes your upgrade date. Well believe me I think it's awesome Verizon is offering this deal and am no way faulting them for that. What I am fed up with is crappy Customer Service that tells you one thing one day and another thing the next. it's unacceptable. Ever since I've been a Verizon customer I've had this issue. I ask a a question get one response, ask another rep and get a different response. If your going to offer someone a deal then it should be the same no matter who you talk too.
It seems like the inconsistency of information across Verizon's departments is incredibly horrid. That is something that could've screwed you over badly had you gone through with it - what if no one informed you of what could happen to your warranty post-purchase? Would've been a nasty spot to be in.
Sorry you had to go through all of that.
About three Weeks ago, I finally got tired of how my original Razr (a launch day baby) was getting stuck in landscape mode. I'd eventually have to turn the phone upside down to get it to go into portrait and normal auto rotate. So, I called VZW, described the problem, told them I had already done a full reset (they always make you do that--I think they are trying to gut check people, or they just don't care how much effort pity takes to set your phone up again).
The tech dude apologized, and said he'd send me a "new" phone. I politely challenged that, saying, "you mean a refurb, right?" He said they were all certified, blah blah blah. I said I wasn't super happy about getting a refurb since I had paid full price on launch day. He kind of acknowledged the point but insisted the phone would be as new. Then came the pivotal moment: he asked me if I was otherwise happy with the phone. I said I loved it, but wished it had better battery life because even with SA, the battery didn't let me use 4G like I wanted. We chatted a bit, turns out he has a Max and loves it. So, out of the blue, he said "look, you want a $300 phone and better battery life, how about I give you a Maxx as a replacement?"
Who was I to say no? After I got off the phone, I went to Amazon and ordered an Otterbox and Cruzerlite case. I was psyched. Then the phone arrived--a standard Razr.
So, I called big red and said whazzup? I was told the tech wrote a check his booty couldn't cash, because the Maxx is so popular they only replace a Maxx with a Maxx. I was a bit bummed, and *****ed that I had $50 worth of useless Maxx cases now based on his promise. The one key thing here was the previous tech put it in the notes the Maxx was supposed to be sent, so it was documented at VZW. Getting nowhere, I sent my old Razr back, and fired up the "new" Razr.
What a POS!! It had the same l landscape lock issues, but also would drop data sometimes all day, it lost icons of the home screen, and was laggy as hell. If that had been my first Razr, I would have been ticked off.
So, I call VZW again, this time not being as accommodating (but ALWAYS polite to the tech), point out the insult to injury deal of not getting a Maxx in the first place, then getting a clearly defective Razr to boot. I get apologies, and a promise a supervisor would call. 5 days later, I call back, and am told I can either get a new Razr, or wait again for a supervisor. I choose wait, knowing 1) nobody would call, and 2) my trump card was the defective Razr. If they replaced that with another regular Razr, my need was much less footer them to deal with.
I called again 5 days later, this time stating it was obvious the guy who was supposed to call me wasn't going to, and held on line for a supervisor. Ultimately I got one, he agreed I should get a Maxx, and that its the phone I'm now posting this from.
What a long road. But with Maxx in hand, I'm happy.
Glad you got the Maxx.
I have a Galaxy Nexus. Got 3 replacement because of constant radio drops (not just data). I'd lose all radio reception. Anyway... long story short, made 3 calls... was offered the RAZR as a replacement device. But persisted until I got a rep who was willing to do a RAZR Maxx swap.
My rationale was that swapping for a RAZR was trading down. However, going to a RAZR Maxx was a fair trade since both were 32GB and were priced the same when I first got the Nexus ($299). I'll be getting it tomorrow. I made sure it was the Maxx. So I shall see if I get hit with the same situation as you.
Glad it worked out!
Hell of a road to travel, but glad to hear you got the Maxx that that promised.
So in summary, you scammed Verizon into sending you a new phone, and now want to validate yourself by telling the world they were in the wrong.
Cool.
Maybe you can do it again after the Razr HD hits, right?
Stick it to the man, man. Keep them corporations in a state of trepidation.
I dont see how this was a scam, seems like he was being totally honest, He wasnt happy about getting a refurb, I wouldnt be either I paid full price on release too.
Then once the guy asked about if he was happy and said he could swap for the maxx well that was luck more or less that the guy said that and recorded it,
That the defective replacement razr that is kinda like kicking a guy while hes down, thats unacceptable, quality control anyone?
I dont see how this was a scam, recently I got my razr replaced by asurion, and well Im not exactly happy, its had a few random reboots and Ive only had it 2 days, so I might ask if I can get a maxx to avoid more problems.
AndroidGreg said:
I dont see how this was a scam, seems like he was being totally honest, He wasnt happy about getting a refurb, I wouldnt be either I paid full price on release too.
Then once the guy asked about if he was happy and said he could swap for the maxx well that was luck more or less that the guy said that and recorded it,
That the defective replacement razr that is kinda like kicking a guy while hes down, thats unacceptable, quality control anyone?
I dont see how this was a scam, recently I got my razr replaced by asurion, and well Im not exactly happy, its had a few random reboots and Ive only had it 2 days, so I might ask if I can get a maxx to avoid more problems.
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It's not what you say, it's how you say it. Also, it's well known policy within Verizon / Asurion that after a certain point, only refurbished models are available for replacements.
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Casshern said:
So in summary, you scammed Verizon into sending you a new phone, and now want to validate yourself by telling the world they were in the wrong.
Cool.
Maybe you can do it again after the Razr HD hits, right?
Stick it to the man, man. Keep them corporations in a state of trepidation.
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So after all this guy went through, you have the NERVE to assume it's a scam so strongly that you come on here in an open forum and accuse him of something as heavy as "scamming"? Seriously? GTFOH!!
Casshern said:
It's not what you say, it's how you say it. Also, it's well known policy within Verizon / Asurion that after a certain point, only refurbished models are available for replacements.
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Well known? Well that doesn't mean everyone knows it. This is the very first time I've heard of this which you're saying. Why are you acting like everyone who's ever purchased a mobile phone has had "return issues" to the point where they'd know this type of stuff? You sound old, miserable and jealous. :laugh:
Casshern said:
So in summary, you scammed Verizon into sending you a new phone, and now want to validate yourself by telling the world they were in the wrong.
Cool.
Maybe you can do it again after the Razr HD hits, right?
Stick it to the man, man. Keep them corporations in a state of trepidation.
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You're completely out of bounds here.
My story was similar to others. I bought a Galaxy Nexus on launch day and suffered with it for the last 6 months with a weak signal. I hung on to it so long due to promises that "the next update will fix it." The delays from Verizon and all the leaked updates never corrected the issue so I finally called to have it replaced.
Two Nexus's later, the CLN replacements were worse than my original phone. On calling Verizon yet again I asked if I was just going to keep getting other peoples defective phones as a replacement for mine. The customer service rep then offered to swap me out for a Razr. I declined as I felt it was a step backwards from the Nexus. I said that I would however concider a Maxx instead. He put me on hold while he consulted his boss (or so he claims) and I was approved for the trade.
It took 3 Maxx's before I got a good one though. The first one came in with the kevlar back warped and buckled and the frame under the volume rocker felt detatched as it would wiggle back and forth easily. The second would lose all radio signal every 3-5 minutes. I was sent to the Verizon store to try a new SIM card in it and the employees didn't believe me when I told them my issue. I had to show it to them first hand after the SIM swap (completely different rant, but they were so arrogent about how that couldn't be a fault with the phone that they told me 90% of all the issues are cause the customer doesn't know what they are doing).
Third time with the Maxx though was a charm I guess. This one has been flawless. It almost feels "magical" when compared to my old Nexus in regards to the battery life and signal strength.
Wow I'm honestly surprised they took so long to address your issues and the communication delay..
Either way.... Gotta admitted the MAXX was worth the trouble huh?
Love mime, glad see yet another happy max owner. Wait until you have ever ICS on it, it's twice as awesome. Maybe you already do though heh.
refuse2bstopped said:
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So after all this guy went through, you have the NERVE to assume it's a scam so strongly that you come on here in an open forum and accuse him of something as heavy as "scamming"? Seriously? GTFOH!!
Well known? Well that doesn't mean everyone knows it. This is the very first time I've heard of this which you're saying. Why are you acting like everyone who's ever purchased a mobile phone has had "return issues" to the point where they'd know this type of stuff? You sound old, miserable and jealous. :laugh:
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You people are nuts. Forgot why I seldom post here. That has scam written alll over it. Do you never get out of your parents basement and witness real life?
Also, far from miserable and jealous, or old. Why would I be jealous anyways?
So, a Verizon employee OFFERS a Maxx as a replacement and you accuse him of being a scammer? I feel bad for you.
My friend bought a Droid DNA with a dead pixel in the screen. I told her that she should exchange it because that it is not normal. She went to the Verizon store and they said that it was not a big enough of a deal so they would not exchange it for the same phone but only exchange it for a different phone with a 35 dollar restocking fee. So she ended up getting a Samsung Note 2 which costs more, she does not really like, and has a yellow screen tint issue. Any suggestions?
Yeah, call Verizon and tell them how awful the experience was, and that you bought a cutting edge device that is not 100% functional. You aren't dissatisfied with the phone - you're dissatisfied with this model's bad screen.
They couldn't restock the one you have now anyway, because it's faulty.
Not to argue, but most companies have an "exceptable tolerance" for dead pixels on a screen, i.e. there has to x amount dead within a given space ( size of a dime for instance).
Sent from my HTC6435LVW using Tapatalk 2
Could you actually see one dead pixel on this screen? Not being sarcastic, just curious.
Best bet is to call customer service. Since she accepted the Note for a replacement it might be a little difficult to get a new DNA back. It could take talking with a supervisor because she is on her second phone but I think if she explains the situation they'll work with her. It just depends on who you get on the line.
Agreed. Call customer service and express how ANGRY and Disappointed she is that she didn't get a phone she REALLY wanted in perfect working order. And that she didn't really want the Note2 that was pushed on her by the (unscrupulous) salesperson. If the initial contact doesn't do what you want, escalate it to a supervisor. Can't hurt!
Do exactly what rfarrarh said. I have several VZW employees that are my friends (including my best friend and daughters god father) and they are floored at this experience of yours. Make sure to say that the salesman pushed her to the Note 2. And, as always, threaten to leave VZW for another carrier. One dead pixel is enough to return the phone as a faulty device covered by the warranty (not to be confused with the insurance). Just complaining about poor customer service as well should be enough to get this situation resolved.
Sent from my HTC6435LVW using xda premium
Verizon is one of the worst companies I have ever dealt with. Keep calling CS until you get a rep that helps you. I have had to call in three or four times before getting someone to actually help me.
why all the verizon hate I work at verizon wireless and I did a exchange today for a customer with a dead pixel on the dna and I had to use a magnifying glass to really see it in the store. So much hatred towards verizon do people realize if you going in all pissed it doesn't help be nice and tell us the issue and most reps would be happy to help.
greekmanx said:
why all the verizon hate I work at verizon wireless and I did a exchange today for a customer with a dead pixel on the dna and I had to use a magnifying glass to really see it in the store. So much hatred towards verizon do people realize if you going in all pissed it doesn't help be nice and tell us the issue and most reps would be happy to help.
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Nothing from this story makes it sound like she did that - if she had to be convinced she should exchange it, I doubt she was both upset and outgoing enough to walk in being *****y toward them. Not that it isn't possible, I just wouldn't jump to that conclusion.
Don't you get 14 days to return and call off the upgrade? If so she should do that and get the dna at another verizon or a retailer.
flaring afro said:
Nothing from this story makes it sound like she did that - if she had to be convinced she should exchange it, I doubt she was both upset and outgoing enough to walk in being *****y toward them. Not that it isn't possible, I just wouldn't jump to that conclusion.
Don't you get 14 days to return and call off the upgrade? If so she should do that and get the dna at another verizon or a retailer.
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yes you get 14 day return policy with a 35 dollar restock fee and only 1 exchange is technically allowed. If I were her I would call CS *611 and talk to them at this point most stores cannot and will not help unless you go to a manager and get an exception and that depends on the manager. sucks people have bad experiences in stores I mean I am sure it happens just hate to hear people say verizon is the worst when I know that is not true. anyway that is my 2 cents.
Also I want my DNA but I have to wait so at least you guys could all get one and experience it I can only play with one in my store.
greekmanx said:
yes you get 14 day return policy with a 35 dollar restock fee and only 1 exchange is technically allowed. If I were her I would call CS *611 and talk to them at this point most stores cannot and will not help unless you go to a manager and get an exception and that depends on the manager. sucks people have bad experiences in stores I mean I am sure it happens just hate to hear people say verizon is the worst when I know that is not true. anyway that is my 2 cents.
Also I want my DNA but I have to wait so at least you guys could all get one and experience it I can only play with one in my store.
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This thread doesn't seem to have much Verizon hate in it in my opinion. I'm lucky to have a Verizon store where are all the employees are nice. And if I'm correct I believe that was AT&T who was just rated as having the worst customer service for phone carriers for the second year in a row.
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Try going into a sprint store and see how well that goes for you... You'll be running back to Verizon. Most of sprints in store employees are dumber then a bag of rocks and too arrogant to bother trying to understand an issue or actually help you. I would suggest going to another Verizon store or calling cs. My limited experience with Verizon has been nothing but positive thus far.
I believe the standard procedure at a Verizon store is to first try to talk you out of your request. In your example by claiming that a dead pixel is not a big deal. All you have to do is simply insist that for you it is a big deal and you want the phone exchanged. After that they say that although they still disagree about the dead pixel, they will exchange the phone anyway because of their satisfaction guaranteed type policy.
I went through this four times (yes, it was somewhat painful) last week. Basically went to one store to exchange my wife's phone, they did not have the DNA, went to the store where I bought it, they just ran out of DNA's, finally got it done at the third store. The next day I exchanged my own phone also at that same store (with the same clerk). So maybe it counts as three times.
My wife's phone made a popping sound with the back cover if you pressed it, that bothered me. Did not bother any of the Verizon reps, some even claimed they could not hear it. After some pondering, and my insistence that regardless of what they thought or heard, I was not happy with the phone, all agreed to exchange it (and in two cases sent me to the next store to get that new phone).
My phone had a *really* recessed power button. I almost had to use a finger nail to press it. My wife's, as a point of reference, was much better. Same story with the VZ rep. He thought the button was fine, but I told him that it definitely was not fine for me. Got it exchanged. He looked almost offended the entire time he was swapping the phones, the second time now, but got it done nevertheless. After I thanked him he even made the point that this was not a big deal, as long as it makes me, the customer, happy.
Given the number of tries here, a trend has clearly developed. Hope this helps people deal with the exchanges.
Sent from my HTC6435LVW using Tapatalk 2
isn't verizon policy that you can just take back the note 2? Tell them you are not happy and you are going to go back to your old device. Then call customer care and tell them that you are leaving as soon as your contract is up unless they get you the DNA.
I would not try at the store since they get commision for the device.
nrfitchett4 said:
isn't verizon policy that you can just take back the note 2? Tell them you are not happy and you are going to go back to your old device. Then call customer care and tell them that you are leaving as soon as your contract is up unless they get you the DNA.
I would not try at the store since they get commision for the device.
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You can only do that once. Technically, the DNA to Note was that one shot. That is how they look at it in the stores anyway.
If your friend was within the 14 day period, the employees at the store can't tell her ****. Your friend got screwed, and I would file a complaint right away!
I too found a dead pixel, but honestly its not that big of a deal, and nobody other than me would ever notice it and I only notice it when I look for it. Think about it, its literally 1 in 2,073,600 pixels, I think ill get over it.
adrynalyne said:
You can only do that once. Technically, the DNA to Note was that one shot. That is how they look at it in the stores anyway.
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That's why she has to say that she was pushed into the Note 2 by the sales Rep (which is what sounds like happened). The Note 2 is $100 more, which looks really bad on the reps part. My VZW friends tell me that if she talks to a supervisor it will be fixed. Especially if she files a complaint. I mean you buy this new product that's top of the line and you find a defect in it and they won't replace it. By pushing the higher price device taking advantage of a persons desperation.
Sent from my Nexus 7 using Tapatalk 2
str8upx said:
Try going into a sprint store and see how well that goes for you... You'll be running back to Verizon. Most of sprints in store employees are dumber then a bag of rocks and too arrogant to bother trying to understand an issue or actually help you. I would suggest going to another Verizon store or calling cs. My limited experience with Verizon has been nothing but positive thus far.
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I think that might be more regional than anything else. Where I'm at, it's the complete opposite. It's the Verizon guys that give you attitude while the Sprint guys are polite and understanding.