Can somebody tell me how they were able to swap the Nexus for the Maxx? The battery is pissing me off already but I don't want to go through 5 replacements in order to finally get the Maxx. Please help me out here!
jason2302 said:
Can somebody tell me how they were able to swap the Nexus for the Maxx? The battery is pissing me off already but I don't want to go through 5 replacements in order to finally get the Maxx. Please help me out here!
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I know Verizon just kept sending me a replacement of the same device and said they couldn't swap out for different devices. I ended up trading my nexus and then getting a maxx.
ckochinsky125 said:
I know Verizon just kept sending me a replacement of the same device and said they couldn't swap out for different devices. I ended up trading my nexus and then getting a maxx.
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Click to collapse
This. Eventually I complained enough after switching out 3 nexuses and they let me sign a new contract to get a razor maxx.
Complain to CS everyday, and ask them to notate your account with your complaint, and their name. After a week, or so, get a hold of their corporate offices (either through requesting escalation, or getting their number from Google. Escalation is best, cause they have to call you...). Once they see all your complaints, they'll take action. Maybe not the exact action you want, but some sort of compromise...
Somehow, my fiancée gets us everything we want and more using this method...
Persistence is key!
My tab's Flyer than yours (unless this is posted in a Flyer thread, then it's just as Flyer...)!
http://android-gz.com
I called and told them if they had to send me a 5th galaxy nexus to just cancel all 5 of my lines. Suddenly a razr maxx showed up.
Sent from my Droid Razr using XDA
It seems to be a **** move to have a perfectly good phone and file fake claims to get a new phone. Did you not research going into your purchase?
I hope I never have to do business with dishonest folks pulling these types of maneuvers.
bwheelies said:
It seems to be a **** move to have a perfectly good phone and file fake claims to get a new phone. Did you not research going into your purchase?
I hope I never have to do business with dishonest folks pulling these types of maneuvers.
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Click to collapse
Perfectly good? Battery is just one of the many problems I have with this phone. The other problems are somewhat bearable but they're still problems. I bought this phone on day 1 off-contract, so that's $650 I believe. Even if that was a stupid idea, what's done is done and the phone is still terrible.
bwheelies said:
It seems to be a **** move to have a perfectly good phone and file fake claims to get a new phone. Did you not research going into your purchase?
I hope I never have to do business with dishonest folks pulling these types of maneuvers.
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Click to collapse
My galaxy nexus was unusable. I have never liked motorola's android offerings but it was my only option as ****ty as my nexus was. I've been on a nexus phone since the Nexus One debuted and I hated to switch. My galaxy rebooted at least 10-20 times a day during phone calls, texts, anything. I couldn't make phone calls half the time because the service would go in and out, and the data speeds were so varied you never knew if you could rely on google navigation or not.
I filed zero fake claims and did my best to make my nexus work. My wife has one and it's just fine but I got a whole slew of bad ones.
What makes you think anyone filed a fake claim? I lost money on the cases and other things I bought for my nexus that I can't use with my RAZR.
dowmace said:
My galaxy nexus was unusable. I have never liked motorola's android offerings but it was my only option as ****ty as my nexus was. I've been on a nexus phone since the Nexus One debuted and I hated to switch. My galaxy rebooted at least 10-20 times a day during phone calls, texts, anything. I couldn't make phone calls half the time because the service would go in and out, and the data speeds were so varied you never knew if you could rely on google navigation or not.
I filed zero fake claims and did my best to make my nexus work. My wife has one and it's just fine but I got a whole slew of bad ones.
What makes you think anyone filed a fake claim? I lost money on the cases and other things I bought for my nexus that I can't use with my RAZR.
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I have seen it in other forums, folks taking perfectly good phones and complaining to get another phone.
It sounded like the op didn't like battery life so he was going to file a complaint or two to get a MAXX.
If you did not get what you paid for and agreed to then a fix is warranted.
Related
About three Weeks ago, I finally got tired of how my original Razr (a launch day baby) was getting stuck in landscape mode. I'd eventually have to turn the phone upside down to get it to go into portrait and normal auto rotate. So, I called VZW, described the problem, told them I had already done a full reset (they always make you do that--I think they are trying to gut check people, or they just don't care how much effort pity takes to set your phone up again).
The tech dude apologized, and said he'd send me a "new" phone. I politely challenged that, saying, "you mean a refurb, right?" He said they were all certified, blah blah blah. I said I wasn't super happy about getting a refurb since I had paid full price on launch day. He kind of acknowledged the point but insisted the phone would be as new. Then came the pivotal moment: he asked me if I was otherwise happy with the phone. I said I loved it, but wished it had better battery life because even with SA, the battery didn't let me use 4G like I wanted. We chatted a bit, turns out he has a Max and loves it. So, out of the blue, he said "look, you want a $300 phone and better battery life, how about I give you a Maxx as a replacement?"
Who was I to say no? After I got off the phone, I went to Amazon and ordered an Otterbox and Cruzerlite case. I was psyched. Then the phone arrived--a standard Razr.
So, I called big red and said whazzup? I was told the tech wrote a check his booty couldn't cash, because the Maxx is so popular they only replace a Maxx with a Maxx. I was a bit bummed, and *****ed that I had $50 worth of useless Maxx cases now based on his promise. The one key thing here was the previous tech put it in the notes the Maxx was supposed to be sent, so it was documented at VZW. Getting nowhere, I sent my old Razr back, and fired up the "new" Razr.
What a POS!! It had the same l landscape lock issues, but also would drop data sometimes all day, it lost icons of the home screen, and was laggy as hell. If that had been my first Razr, I would have been ticked off.
So, I call VZW again, this time not being as accommodating (but ALWAYS polite to the tech), point out the insult to injury deal of not getting a Maxx in the first place, then getting a clearly defective Razr to boot. I get apologies, and a promise a supervisor would call. 5 days later, I call back, and am told I can either get a new Razr, or wait again for a supervisor. I choose wait, knowing 1) nobody would call, and 2) my trump card was the defective Razr. If they replaced that with another regular Razr, my need was much less footer them to deal with.
I called again 5 days later, this time stating it was obvious the guy who was supposed to call me wasn't going to, and held on line for a supervisor. Ultimately I got one, he agreed I should get a Maxx, and that its the phone I'm now posting this from.
What a long road. But with Maxx in hand, I'm happy.
Glad you got the Maxx.
I have a Galaxy Nexus. Got 3 replacement because of constant radio drops (not just data). I'd lose all radio reception. Anyway... long story short, made 3 calls... was offered the RAZR as a replacement device. But persisted until I got a rep who was willing to do a RAZR Maxx swap.
My rationale was that swapping for a RAZR was trading down. However, going to a RAZR Maxx was a fair trade since both were 32GB and were priced the same when I first got the Nexus ($299). I'll be getting it tomorrow. I made sure it was the Maxx. So I shall see if I get hit with the same situation as you.
Glad it worked out!
Hell of a road to travel, but glad to hear you got the Maxx that that promised.
So in summary, you scammed Verizon into sending you a new phone, and now want to validate yourself by telling the world they were in the wrong.
Cool.
Maybe you can do it again after the Razr HD hits, right?
Stick it to the man, man. Keep them corporations in a state of trepidation.
I dont see how this was a scam, seems like he was being totally honest, He wasnt happy about getting a refurb, I wouldnt be either I paid full price on release too.
Then once the guy asked about if he was happy and said he could swap for the maxx well that was luck more or less that the guy said that and recorded it,
That the defective replacement razr that is kinda like kicking a guy while hes down, thats unacceptable, quality control anyone?
I dont see how this was a scam, recently I got my razr replaced by asurion, and well Im not exactly happy, its had a few random reboots and Ive only had it 2 days, so I might ask if I can get a maxx to avoid more problems.
AndroidGreg said:
I dont see how this was a scam, seems like he was being totally honest, He wasnt happy about getting a refurb, I wouldnt be either I paid full price on release too.
Then once the guy asked about if he was happy and said he could swap for the maxx well that was luck more or less that the guy said that and recorded it,
That the defective replacement razr that is kinda like kicking a guy while hes down, thats unacceptable, quality control anyone?
I dont see how this was a scam, recently I got my razr replaced by asurion, and well Im not exactly happy, its had a few random reboots and Ive only had it 2 days, so I might ask if I can get a maxx to avoid more problems.
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It's not what you say, it's how you say it. Also, it's well known policy within Verizon / Asurion that after a certain point, only refurbished models are available for replacements.
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Casshern said:
So in summary, you scammed Verizon into sending you a new phone, and now want to validate yourself by telling the world they were in the wrong.
Cool.
Maybe you can do it again after the Razr HD hits, right?
Stick it to the man, man. Keep them corporations in a state of trepidation.
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Click to collapse
So after all this guy went through, you have the NERVE to assume it's a scam so strongly that you come on here in an open forum and accuse him of something as heavy as "scamming"? Seriously? GTFOH!!
Casshern said:
It's not what you say, it's how you say it. Also, it's well known policy within Verizon / Asurion that after a certain point, only refurbished models are available for replacements.
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Click to collapse
Well known? Well that doesn't mean everyone knows it. This is the very first time I've heard of this which you're saying. Why are you acting like everyone who's ever purchased a mobile phone has had "return issues" to the point where they'd know this type of stuff? You sound old, miserable and jealous. :laugh:
Casshern said:
So in summary, you scammed Verizon into sending you a new phone, and now want to validate yourself by telling the world they were in the wrong.
Cool.
Maybe you can do it again after the Razr HD hits, right?
Stick it to the man, man. Keep them corporations in a state of trepidation.
Click to expand...
Click to collapse
You're completely out of bounds here.
My story was similar to others. I bought a Galaxy Nexus on launch day and suffered with it for the last 6 months with a weak signal. I hung on to it so long due to promises that "the next update will fix it." The delays from Verizon and all the leaked updates never corrected the issue so I finally called to have it replaced.
Two Nexus's later, the CLN replacements were worse than my original phone. On calling Verizon yet again I asked if I was just going to keep getting other peoples defective phones as a replacement for mine. The customer service rep then offered to swap me out for a Razr. I declined as I felt it was a step backwards from the Nexus. I said that I would however concider a Maxx instead. He put me on hold while he consulted his boss (or so he claims) and I was approved for the trade.
It took 3 Maxx's before I got a good one though. The first one came in with the kevlar back warped and buckled and the frame under the volume rocker felt detatched as it would wiggle back and forth easily. The second would lose all radio signal every 3-5 minutes. I was sent to the Verizon store to try a new SIM card in it and the employees didn't believe me when I told them my issue. I had to show it to them first hand after the SIM swap (completely different rant, but they were so arrogent about how that couldn't be a fault with the phone that they told me 90% of all the issues are cause the customer doesn't know what they are doing).
Third time with the Maxx though was a charm I guess. This one has been flawless. It almost feels "magical" when compared to my old Nexus in regards to the battery life and signal strength.
Wow I'm honestly surprised they took so long to address your issues and the communication delay..
Either way.... Gotta admitted the MAXX was worth the trouble huh?
Love mime, glad see yet another happy max owner. Wait until you have ever ICS on it, it's twice as awesome. Maybe you already do though heh.
refuse2bstopped said:
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So after all this guy went through, you have the NERVE to assume it's a scam so strongly that you come on here in an open forum and accuse him of something as heavy as "scamming"? Seriously? GTFOH!!
Well known? Well that doesn't mean everyone knows it. This is the very first time I've heard of this which you're saying. Why are you acting like everyone who's ever purchased a mobile phone has had "return issues" to the point where they'd know this type of stuff? You sound old, miserable and jealous. :laugh:
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You people are nuts. Forgot why I seldom post here. That has scam written alll over it. Do you never get out of your parents basement and witness real life?
Also, far from miserable and jealous, or old. Why would I be jealous anyways?
So, a Verizon employee OFFERS a Maxx as a replacement and you accuse him of being a scammer? I feel bad for you.
Can anyone find the Droid Increadble 4gLTE on VZW fourms https://community.verizonwireless.com/community/droid ? What is with this phone?
http://www.verizonwireless.com/b2c/...t&action=viewPhoneDetail&selectedPhoneId=5892
..
andybones said:
http://www.verizonwireless.com/b2c/...t&action=viewPhoneDetail&selectedPhoneId=5892
..
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Click to collapse
That is there but when you go to the community pages it is not listed. The S3 is there as well as the ORG inc and the Inc2 but not this one.
tjamscad said:
Can anyone find the Droid Increadble 4gLTE on VZW fourms https://community.verizonwireless.com/community/droid ? What is with this phone?
Click to expand...
Click to collapse
I've been saying this same thing for a while now. This phone is the bastard child of HTC and Verizon. Totally unloved. Last week I went to the local Verizon store and asked them if I could swap it out just because I felt like the entire existence of this phone is a fluke. The guy politely gave me Verizon's tech support number, smiled, and sent me on my way.
lwinstead said:
I've been saying this same thing for a while now. This phone is the bastard child of HTC and Verizon. Totally unloved. Last week I went to the local Verizon store and asked them if I could swap it out just because I felt like the entire existence of this phone is a fluke. The guy politely gave me Verizon's tech support number, smiled, and sent me on my way.
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That's strange. I was at a VZ store about a week after the phone came out and it was the first model the guy at the counter asked me if I'd be interested in. I was looking to buy a phone at full retail so I could keep my Unlimited Data Plan and he had one of these himself. He handed me his phone and let me fish around on it to get an idea of the look and feel. I had already purchased a Droid MAX but I hated everything about it so I took it back when I talked to this guy. He was really nice and was very patient with me while I was deciding. He told me I knew more about the phone than he did since I mentioned to him I was migrating from an HTC Thunderbolt. He hadn't figured out everything on the DINC 4G yet.
It's not a fluke, but it definitely isn't getting as much press as the larger screen phones. This model in particular is quite stable. I've not had any weird glitches of any kind. After a few battery charge cycles, even the battery seems reasonable given its size. It's probably lasting longer than my Thunderbolt battery because the DINC 4G screen is a bit smaller.
If you're looking for a small form factor, this phone is definitely worth considering but buyer beware - there aren't many accessories out there for this phone. I bought two at the VZ store and haven't really found much outside the VZ site.
I really miss my Thunderbolt though. The screen is one of the best available and there are quite a few case styles out there.
Sorry to report that I have acquired a Galaxy Slll. Best Buy has them on sale for $99.00 today and tomorrow and they'll give me $75.00 for the Photon. That's $25.00 and Jelly Bean dropped from Sprint yesterday. There was no clear reason to change phones until LTE shows up here in Denver until my calculator said $25.00. The MoPho was and is a great phone, however Motorola's attitude sealed the deal. I've never been a huge Sammy fan and if I don't like the phone, there are three other users on the account that could inherit the MoPho and I win another phone.
Woo.
Cool...... Another "I'm leaving / quitting / giving up on this phone thread"....... Thanks for the clutter.......
you should have gotten the note 2! way better. i have jumped the ship to it.
No Samsung
I would always suggest staying away from Samsung. Samsung uses the worst antennas in the business. You will find that you get much better cell phone reception. Motorola is number 1, but does not put good phones on Sprint. Apple and HTC are tied for 2/3. Of course, I like HTC better than Apple for obvious reasons.
Go with almost anything over Samsung.
dschoms said:
Sorry to report that I have acquired a Galaxy Slll. Best Buy has them on sale for $99.00 today and tomorrow and they'll give me $75.00 for the Photon. That's $25.00 and Jelly Bean dropped from Sprint yesterday. There was no clear reason to change phones until LTE shows up here in Denver until my calculator said $25.00. The MoPho was and is a great phone, however Motorola's attitude sealed the deal. I've never been a huge Sammy fan and if I don't like the phone, there are three other users on the account that could inherit the MoPho and I win another phone.
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Click to collapse
Why do people insist on putting these posts up? It just makes the forum cluttered with crap. No one cares or will miss you, just go.
Sent from my MB855 using xda premium
R2DeeTard said:
No one cares or will miss you, just go.
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I'm keeping that.
It's annoying to see all these posts (trust me I've seen nearly 100 on the original if forum). But the device is showing its age and people will lie ave. Its annoying but true.
Sent from my Fire HD with root!
humanbean said:
I would always suggest staying away from Samsung. Samsung uses the worst antennas in the business. You will find that you get much better cell phone reception. Motorola is number 1, but does not put good phones on Sprint. Apple and HTC are tied for 2/3. Of course, I like HTC better than Apple for obvious reasons.
Go with almost anything over Samsung.
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Click to collapse
if only this were true my sammy is getting better than my motos no joke. even my htc is better. this is compared to the note 2. which is a beast in every way. including the radio system. seems to be much improved. :silly: my s2 was pretty good as well.
humanbean said:
I would always suggest staying away from Samsung. Samsung uses the worst antennas in the business. You will find that you get much better cell phone reception. Motorola is number 1, but does not put good phones on Sprint. Apple and HTC are tied for 2/3. Of course, I like HTC better than Apple for obvious reasons.
Go with almost anything over Samsung.
Click to expand...
Click to collapse
My wife has an Siii and I have a Photon. This isn't true any longer. Her phone works just as well, if not better, than mine. Internet service is much improved (and that's a 3G to 3G comparison). Talk & Text are at least equivalent. It's my opinion that Motorola no longer maintains a radio advantage. It certainly wasn't that way with her original Epic, but it sure is now.
The Siii is a wonderful phone. As soon as I'm able, I'll switch to it and NEVER look back. I'm considering just buying one outright and not extending my contract.
Great phone
Sent from my SPH-L710 using xda premium
retailguy said:
. I'm considering just buying one outright and not extending my contract.
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Click to collapse
I recommend buying a used one off of ebay or craiglist if you won't extend contract. I did that with my photon a year ago. Saved several hundred dollars. I then bought the TEP for a few months to be sure it was OK.
My friend bought a Droid DNA with a dead pixel in the screen. I told her that she should exchange it because that it is not normal. She went to the Verizon store and they said that it was not a big enough of a deal so they would not exchange it for the same phone but only exchange it for a different phone with a 35 dollar restocking fee. So she ended up getting a Samsung Note 2 which costs more, she does not really like, and has a yellow screen tint issue. Any suggestions?
Yeah, call Verizon and tell them how awful the experience was, and that you bought a cutting edge device that is not 100% functional. You aren't dissatisfied with the phone - you're dissatisfied with this model's bad screen.
They couldn't restock the one you have now anyway, because it's faulty.
Not to argue, but most companies have an "exceptable tolerance" for dead pixels on a screen, i.e. there has to x amount dead within a given space ( size of a dime for instance).
Sent from my HTC6435LVW using Tapatalk 2
Could you actually see one dead pixel on this screen? Not being sarcastic, just curious.
Best bet is to call customer service. Since she accepted the Note for a replacement it might be a little difficult to get a new DNA back. It could take talking with a supervisor because she is on her second phone but I think if she explains the situation they'll work with her. It just depends on who you get on the line.
Agreed. Call customer service and express how ANGRY and Disappointed she is that she didn't get a phone she REALLY wanted in perfect working order. And that she didn't really want the Note2 that was pushed on her by the (unscrupulous) salesperson. If the initial contact doesn't do what you want, escalate it to a supervisor. Can't hurt!
Do exactly what rfarrarh said. I have several VZW employees that are my friends (including my best friend and daughters god father) and they are floored at this experience of yours. Make sure to say that the salesman pushed her to the Note 2. And, as always, threaten to leave VZW for another carrier. One dead pixel is enough to return the phone as a faulty device covered by the warranty (not to be confused with the insurance). Just complaining about poor customer service as well should be enough to get this situation resolved.
Sent from my HTC6435LVW using xda premium
Verizon is one of the worst companies I have ever dealt with. Keep calling CS until you get a rep that helps you. I have had to call in three or four times before getting someone to actually help me.
why all the verizon hate I work at verizon wireless and I did a exchange today for a customer with a dead pixel on the dna and I had to use a magnifying glass to really see it in the store. So much hatred towards verizon do people realize if you going in all pissed it doesn't help be nice and tell us the issue and most reps would be happy to help.
greekmanx said:
why all the verizon hate I work at verizon wireless and I did a exchange today for a customer with a dead pixel on the dna and I had to use a magnifying glass to really see it in the store. So much hatred towards verizon do people realize if you going in all pissed it doesn't help be nice and tell us the issue and most reps would be happy to help.
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Click to collapse
Nothing from this story makes it sound like she did that - if she had to be convinced she should exchange it, I doubt she was both upset and outgoing enough to walk in being *****y toward them. Not that it isn't possible, I just wouldn't jump to that conclusion.
Don't you get 14 days to return and call off the upgrade? If so she should do that and get the dna at another verizon or a retailer.
flaring afro said:
Nothing from this story makes it sound like she did that - if she had to be convinced she should exchange it, I doubt she was both upset and outgoing enough to walk in being *****y toward them. Not that it isn't possible, I just wouldn't jump to that conclusion.
Don't you get 14 days to return and call off the upgrade? If so she should do that and get the dna at another verizon or a retailer.
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Click to collapse
yes you get 14 day return policy with a 35 dollar restock fee and only 1 exchange is technically allowed. If I were her I would call CS *611 and talk to them at this point most stores cannot and will not help unless you go to a manager and get an exception and that depends on the manager. sucks people have bad experiences in stores I mean I am sure it happens just hate to hear people say verizon is the worst when I know that is not true. anyway that is my 2 cents.
Also I want my DNA but I have to wait so at least you guys could all get one and experience it I can only play with one in my store.
greekmanx said:
yes you get 14 day return policy with a 35 dollar restock fee and only 1 exchange is technically allowed. If I were her I would call CS *611 and talk to them at this point most stores cannot and will not help unless you go to a manager and get an exception and that depends on the manager. sucks people have bad experiences in stores I mean I am sure it happens just hate to hear people say verizon is the worst when I know that is not true. anyway that is my 2 cents.
Also I want my DNA but I have to wait so at least you guys could all get one and experience it I can only play with one in my store.
Click to expand...
Click to collapse
This thread doesn't seem to have much Verizon hate in it in my opinion. I'm lucky to have a Verizon store where are all the employees are nice. And if I'm correct I believe that was AT&T who was just rated as having the worst customer service for phone carriers for the second year in a row.
Sent from my HTC6435LVW using xda premium
Try going into a sprint store and see how well that goes for you... You'll be running back to Verizon. Most of sprints in store employees are dumber then a bag of rocks and too arrogant to bother trying to understand an issue or actually help you. I would suggest going to another Verizon store or calling cs. My limited experience with Verizon has been nothing but positive thus far.
I believe the standard procedure at a Verizon store is to first try to talk you out of your request. In your example by claiming that a dead pixel is not a big deal. All you have to do is simply insist that for you it is a big deal and you want the phone exchanged. After that they say that although they still disagree about the dead pixel, they will exchange the phone anyway because of their satisfaction guaranteed type policy.
I went through this four times (yes, it was somewhat painful) last week. Basically went to one store to exchange my wife's phone, they did not have the DNA, went to the store where I bought it, they just ran out of DNA's, finally got it done at the third store. The next day I exchanged my own phone also at that same store (with the same clerk). So maybe it counts as three times.
My wife's phone made a popping sound with the back cover if you pressed it, that bothered me. Did not bother any of the Verizon reps, some even claimed they could not hear it. After some pondering, and my insistence that regardless of what they thought or heard, I was not happy with the phone, all agreed to exchange it (and in two cases sent me to the next store to get that new phone).
My phone had a *really* recessed power button. I almost had to use a finger nail to press it. My wife's, as a point of reference, was much better. Same story with the VZ rep. He thought the button was fine, but I told him that it definitely was not fine for me. Got it exchanged. He looked almost offended the entire time he was swapping the phones, the second time now, but got it done nevertheless. After I thanked him he even made the point that this was not a big deal, as long as it makes me, the customer, happy.
Given the number of tries here, a trend has clearly developed. Hope this helps people deal with the exchanges.
Sent from my HTC6435LVW using Tapatalk 2
isn't verizon policy that you can just take back the note 2? Tell them you are not happy and you are going to go back to your old device. Then call customer care and tell them that you are leaving as soon as your contract is up unless they get you the DNA.
I would not try at the store since they get commision for the device.
nrfitchett4 said:
isn't verizon policy that you can just take back the note 2? Tell them you are not happy and you are going to go back to your old device. Then call customer care and tell them that you are leaving as soon as your contract is up unless they get you the DNA.
I would not try at the store since they get commision for the device.
Click to expand...
Click to collapse
You can only do that once. Technically, the DNA to Note was that one shot. That is how they look at it in the stores anyway.
If your friend was within the 14 day period, the employees at the store can't tell her ****. Your friend got screwed, and I would file a complaint right away!
I too found a dead pixel, but honestly its not that big of a deal, and nobody other than me would ever notice it and I only notice it when I look for it. Think about it, its literally 1 in 2,073,600 pixels, I think ill get over it.
adrynalyne said:
You can only do that once. Technically, the DNA to Note was that one shot. That is how they look at it in the stores anyway.
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Click to collapse
That's why she has to say that she was pushed into the Note 2 by the sales Rep (which is what sounds like happened). The Note 2 is $100 more, which looks really bad on the reps part. My VZW friends tell me that if she talks to a supervisor it will be fixed. Especially if she files a complaint. I mean you buy this new product that's top of the line and you find a defect in it and they won't replace it. By pushing the higher price device taking advantage of a persons desperation.
Sent from my Nexus 7 using Tapatalk 2
str8upx said:
Try going into a sprint store and see how well that goes for you... You'll be running back to Verizon. Most of sprints in store employees are dumber then a bag of rocks and too arrogant to bother trying to understand an issue or actually help you. I would suggest going to another Verizon store or calling cs. My limited experience with Verizon has been nothing but positive thus far.
Click to expand...
Click to collapse
I think that might be more regional than anything else. Where I'm at, it's the complete opposite. It's the Verizon guys that give you attitude while the Sprint guys are polite and understanding.
Hey guys, cool forums! I joined because I was planning on rooting my Nexus 7 once it gets here, but now I have this problem and I'm wondering if I can get some advice.
I warrantied my first Rezound about a year ago, but I can't remember what it was to be honest For one year I've had some issues, but nothing I needed to warranty it for. I don't do anything on my phone except emails, internet, youtube, and a few apps here or there. A few days ago, my phone froze during mid phone call and wouldn't turn off, so I pulled the battery, put it back in, and it wouldn't turn on or charge. So I warrantied it, and got my replacement Rezound today. Only.... it freezes in like 10-15 seconds when you unlock the phone and try to do anything. No matter what I do, it freezes always when I'm using it, turns off, and turns back on. So I have to warranty this one too, and the next one should get here Friday. On top of that, every single time I went to the verizon store the service desk people gave me an attitude about it.
Only question is, do you think I should keep getting them replaced until I get a good one, sell it on ebay, and upgrade to a new phone? This has honestly been a hassle for me, and I don't want to wait for my phone to break again. So.. what do you guys think? I'm looking at the Galaxy Note 2 and the DNA. If they are leaps and bounds better than the Rezound, it may be worth selling then. I just ordered a Nexus 7, so maybe I'll return if I go with the Note II. I did say before that I only use my phone for a few things, but that is more because of the small size and battery life making it almost incapable of doing so. Lately I've been thinking that getting a tablet will allow me to do more productive things when I'm not on my laptop, but if I get a Note II, maybe I won't need one after all.
Thanks!
If you want to you could try running an ruu assuming that your rezound is still unrooted and locked.
Sent from my Nexus 7 using xda app-developers app
jon7701 said:
If you want to you could try running an ruu assuming that your rezound is still unrooted and locked.
Sent from my Nexus 7 using xda app-developers app
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I'm very much a beginner to this kind of stuff, but basically is that installing a new android os over the current one? I thought the freezing has something to do with the hardware. I guess I'll just wait for my replacement to get here first.
Mainly I was just asking if it is worthwhile to hold onto it or sell it and upgrade to a DNA or Note II, assuming they are better phones. I've had nothing but trouble with it so I am biased, I just wanted to get some honest advice. Thanks for your reply
Edit: Also I want to tether my Nexus 7 to my 4G phone (whichever it will be) but I read somewhere that Foxfi has issues with Rezounds. Is this true?
Apav said:
I'm very much a beginner to this kind of stuff, but basically is that installing a new android os over the current one? I thought the freezing has something to do with the hardware. I guess I'll just wait for my replacement to get here first.
Mainly I was just asking if it is worthwhile to hold onto it or sell it and upgrade to a DNA or Note II, assuming they are better phones. I've had nothing but trouble with it so I am biased, I just wanted to get some honest advice. Thanks for your reply
Edit: Also I want to tether my Nexus 7 to my 4G phone (whichever it will be) but I read somewhere that Foxfi has issues with Rezounds. Is this true?
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I have had issues with the Rezound, since March of 2012 I have gone though 8 Rezounds. I finally told them enough is enough, so I picked a different unit. I would give Verizon a call and let them know that we can play this game of you keep sending out Rezounds or give you the option of choosing something different. Do not get me wrong, I loved my Rezound dearly, I just could not do this dance anymore with Verizon. I would not waste your renewal because they send you a faulty unit. And if you sell it you are just sending your headache to another person. Get them to do the right thing to make you happy, you are the paying customer.
Jimi Mack said:
I have had issues with the Rezound, since March of 2012 I have gone though 8 Rezounds. I finally told them enough is enough, so I picked a different unit. I would give Verizon a call and let them know that we can play this game of you keep sending out Rezounds or give you the option of choosing something different. Do not get me wrong, I loved my Rezound dearly, I just could not do this dance anymore with Verizon. I would not waste your renewal because they send you a faulty unit. And if you sell it you are just sending your headache to another person. Get them to do the right thing to make you happy, you are the paying customer.
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What phone did you go to? They're just going to let me walk away with a newer Droid if I complain to them?!
Apav said:
What phone did you go to? They're just going to let me walk away with a newer Droid if I complain to them?!
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Yeah you can get a newer one, ask for a gs3 or droid inc 4G or razr M
AshtonTS said:
Yeah you can get a newer one, ask for a gs3 or droid inc 4G or razr M
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Really? The sales people at the Verizon store I go to (it's actually the biggest, actual Verizon store I know of near me) are incredibly unpolite at times, so I doubt I'd get anywhere with them. Can I call someone instead to do this? Hmm now I got to look at phones again Possibly the Droid Razr Maxx HD for the battery life (since I plan on tethering), but the DNA looks good too (but with the Nexus 7, I think that a phone almost the same size is pointless). What do you think? thanks
Apav said:
Really? The sales people at the Verizon store I go to (it's actually the biggest, actual Verizon store I know of near me) are incredibly unpolite at times, so I doubt I'd get anywhere with them. Can I call someone instead to do this? Hmm now I got to look at phones again Possibly the Droid Razr Maxx HD for the battery life (since I plan on tethering), but the DNA looks good too (but with the Nexus 7, I think that a phone almost the same size is pointless). What do you think? thanks
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Best bet is to call, I had a thunderbolt and went through 7 in 8 months. They will let you change to a "like" device what ever that means. When I switched to the Rezound, I had the choice of a this or a gnex, or another Samsung. Went with the Rezound because they included a extended battery for free.
Sent from my Rezound using xda app-developers app
Thanks guys, I was able to get a (certified) Galaxy S3 instead of another Rezound, but this is through their program (and not new) so we'll see! It's coming Monday.
The only thing I'm pissed about was rep on the phone charged me $80 for the GS3 battery, door, and charger (which doesn't come with the phone), but I guess it's the price I have to pay for pretty much upgrading my old phone.
I'd get a different phone. I've had 7 replacement rezounds sent to me and of all those I had only one good one and that was the second one I got back in February. I started getting replacements because this ones front camera sensor is sketchy. I just decided to keep it though because all the replacements were in much worse condition.
Apav said:
Thanks guys, I was able to get a (certified) Galaxy S3 instead of another Rezound, but this is through their program (and not new) so we'll see! It's coming Monday.
The only thing I'm pissed about was rep on the phone charged me $80 for the GS3 battery, door, and charger (which doesn't come with the phone), but I guess it's the price I have to pay for pretty much upgrading my old phone.
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Did you lose your unlimited internet too? And what's the # to call?
Sent from my ADR6400L using xda app-developers app
Apav said:
Thanks guys, I was able to get a (certified) Galaxy S3 instead of another Rezound, but this is through their program (and not new) so we'll see! It's coming Monday.
The only thing I'm pissed about was rep on the phone charged me $80 for the GS3 battery, door, and charger (which doesn't come with the phone), but I guess it's the price I have to pay for pretty much upgrading my old phone.
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$80 for a $400-$500 phone on ebay used sounds like a good deal to me bro. Plus you're still covered by the Verizon warranty...
---------- Post added at 04:07 PM ---------- Previous post was at 04:05 PM ----------
mkhang said:
Did you lose your unlimited internet too? And what's the # to call?
Sent from my ADR6400L using xda app-developers app
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He didn't get the phone as an upgrade. If there is nothing wrong with your Rezound don't bother calling in and abusing the system to try to get another device.
Oh quick question guys, because when I replaced previous Rezounds, I left out the battery, micro sd, and sim in the phone I was sending back. Do I do the same for this exchange? I guess I am.
Apav said:
Oh quick question guys, because when I replaced previous Rezounds, I left out the battery, micro sd, and sim in the phone I was sending back. Do I do the same for this exchange? I guess I am.
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You paid for the battery/back for the GS3 don't see why you wouldn't be able to keep your Rez door/battery and SD.