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So after going through 3 Eris handsets and finally finding a CSR who had enough to sympathy on me to send out an Incredible, I've now gone through 2 of the latter. Both have reboot loop issues, the first wouldn't even go past the quietly brilliant screen while the second can go four hours before deciding not to work for an hour. This is the most frustrating thing I've ever been through. I'm gonna try to talk customer service into a new Inc instead of a refurbished one and see if that changes anything. Otherwise I'm just going to keep the third Eris and steal my moms upgrade in June I guess.
Moral of the story, just because something looks better doesn't mean it always is.
Sent from my ERIS using XDA App
I went through 3 Eris's and I'm on my second D2, which I haven't had any problems with. The refurbs from Verizon are hit and miss, mostly miss. Good luck getting them to send you a new one. I have a feeling your going to have to put up a good fight for that. Hopefully it works out for you though.
Fortunately I've had nothing but good experiences with customer service. I'll ETF my contract if they refuse to help and I'll go to Sprint.
Sent from my ERIS using XDA App
Never had an issue with my original new devices on Verizon, so never had to deal with the refurb. But I'd still take mom's in June and get something hardcore (Like the Merge?)
If the third one coming on Tuesday has the same issue then that's exactly what I'll do.
Sent from my ERIS using XDA App
gee7201 said:
Never had an issue with my original new devices on Verizon, so never had to deal with the refurb. But I'd still take mom's in June and get something hardcore (Like the Merge?)
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Click to collapse
I was hoping for the Merge as well, but everything that I have seen rumored about it lately says it is going to Alltel. (several sites are posting that the Merge passed FCC yesterday for Alltel) So probably it wont be in your average Verizon store. I was hoping for an HTC device that has something smaller than a the mammoth 4.3 inch screen and the keyboard was something of a bonus to me.
I'll probably be going with an HTC device when I get my upgrade/ get a different carrier. Moto has made me never want to buy another phone from them because of the efuse, and the Evo is awesome....
orkillakilla said:
I'll probably be going with an HTC device when I get my upgrade/ get a different carrier. Moto has made me never want to buy another phone from them because of the efuse, and the Evo is awesome....
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Hopefully the Bionic will not be locked down, HTCs QC is really beginning to worry me.
Sent from my ERIS using XDA App
Why would they not lock down the bionic after the success they had with the x? Sales and security wise. Locking it down didn't hurt either company. A tier 3 Verizon tech told me not to be surprised if it's businessas usual. They know I'm rooted and "hacked" so I don't care. Time to leave Verizon because they want **** locked down as hard as possible.
Sent from my GSB v1.0 using XDA App
what did you say to get them to send you a different phone? Does threatening to cancel your contract early work?
ngc604 said:
Why would they not lock down the bionic after the success they had with the x? Sales and security wise. Locking it down didn't hurt either company. A tier 3 Verizon tech told me not to be surprised if it's businessas usual. They know I'm rooted and "hacked" so I don't care. Time to leave Verizon because they want **** locked down as hard as possible.
Sent from my GSB v1.0 using XDA App
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I agree that it is probably wishful thinking on my part, but never know, it might happen.
wwonka69 said:
what did you say to get them to send you a different phone? Does threatening to cancel your contract early work?
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Click to collapse
I just told the tech lady that after having had 3, I was really not looking to get another one and she just gave it to me, no ifs, ands, or buts. They've already offered to send me an X because of the Inc trouble, but I said I'd give the Inc one more shot, so tomorrow is HTC's last chance to redeem themselves in my eyes.
Hit or miss again... my husband tried it with Verizon and the rep told him Quote: "go ahead." there was no help at all, no "You've been such loyal customer for 10+ years... what can we do to help?", no "Sorry to see you go." nothing, just a basic "Ba-bye!" He is now with Sprint and so far very happy.
This one works! Only problem I've found with it so far is an unexplained lagginess while on the charger, but that I can live with. I wouldn't have had a problem leaving Verizon for Sprint over this issue, it would've been completely unacceptable for them to leave me hanging after all the issues I've had with them, and I would've gladly taken my money elsewhere.
Figures are not definitive but just a observation. I have a friend who is a district manager for a few Sprint stores in the Tri-State area of PA, DE & NJ where I live. Not corporate stores, but those authorized retail stores. A few of his stores reside in some of the more popular shopping malls in the area. Anyway I was at one of the stores yesterday picking up a new battery for my Epic & I asked how the 3D was selling compared to the Evo 4G & he said they weren't selling anywhere close to how the OG Evo did last year. Not even that many people coming in asking for it. He said a couple of the stores still had original stock from release day, where as last year they couldn't keep them in any of the stores. He also said that he has seen more returns for the phone also. Not for the locked bootloader but other reasons. So that magic number of 10%, that people around here keep tossing around as the percentage of people who actually want a unlocked bootloader may be actually higher when you factor in that the phone isn't selling like Sprint/HTC thought. Like I said in the begining, none of this is definitive, just a observation from a friend who is in the know, at least at the 10 or more stores he oversees.
Sent from my PC36100 using XDA Premium App
I dont think the bootloader has much if anything to do with it. The reason is simple really.. when the Evo came out last year it was the first and only of its kind. There werent any other 4G phones out with the massive screen. It took the other carriers a while to catch up but now you have Tmobile with its own Sensation, Verizon with its own Thunderbolt, Charge, Iphone and soon to be Bionic. AT&T with its own Infuse, Inspire, Atrix, Captivate, etc. So the Evo doesnt really have anywhere near as much luster now as it did a year ago. Add to that the fact that a ton of people are still locked into contracts and there's your answer.
I knew they didnt expect sales to be big when they allowed employees to get the phone only 3 days after it released so im really not surprised and I dont think they are either.
If anyone actually thought the 3d would sell better then the og EVO is dilusional.
The 3d wasn't as heavily marketed and hyped like the OG EVO also. And yea the EVO was first of its kind.
brownhornet said:
I dont think the bootloader has much if anything to do with it. The reason is simple really.. when the Evo came out last year it was the first and only of its kind. There werent any other 4G phones out with the massive screen. It took the other carriers a while to catch up but now you have Tmobile with its own Sensation, Verizon with its own Thunderbolt, Charge, Iphone and soon to be Bionic. AT&T with its own Infuse, Inspire, Atrix, Captivate, etc. So the Evo doesnt really have anywhere near as much luster now as it did a year ago. Add to that the fact that a ton of people are still locked into contracts and there's your answer.
I knew they didnt expect sales to be big when they allowed employees to get the phone only 3 days after it released so im really not surprised and I dont think they are either.
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Click to collapse
I totally agree. Back then the Droid and EVO where really the only ones that stood out...now the rest of the others played catch up, and the field is scattered with selection of phones that are nearly identical to the OG EVO. Now we have a huge selection of them AND we still have the OG EVO. Sales are good..nbut not nearly the amount of the original. Also...how many really have the cash to upgrade. If they do not have full upgrade? I mean...contracts are 2 years and many of them still have another year or so to go. I still have mine left with 14. Months to go. I paid cash for. mine and after I sell my OG EVO still cost me money. But I did not use a upgrade..beings I do not have one. My 2 cents worth
The EVO was under produced. That's why everyone was sold out...
tapa tapa tapa
I hate to finally admit it, but my 2 3D's are going back tonight. I love the phone, We are taking them back simply because the data from Sprint in the Buffalo area is unusable - Web pages take minutes to load, cant stream radio, etc ...
All Sprint can tell me locally is 4G towers should be up by the end of the year - but by that point Ill be locked into a contract and if they fail to upgrade, Ill be stuck.
I hate that the return will reflect on the phone due to a return, but its not the phone in our case.
life64x said:
I totally agree. Back then the Droid and EVO where really the only ones that stood out...now the rest of the others played catch up, and the field is scattered with selection of phones that are nearly identical to the OG EVO. Now we have a huge selection of them AND we still have the OG EVO. Sales are good..nbut not nearly the amount of the original. Also...how many really have the cash to upgrade. If they do not have full upgrade? I mean...contracts are 2 years and many of them still have another year or so to go. I still have mine left with 14. Months to go. I paid cash for. mine and after I sell my OG EVO still cost me money. But I did not use a upgrade..beings I do not have one. My 2 cents worth
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Click to collapse
Sprint would have given you an upgrade if you would have asked for one.
Sent from my PG86100 using XDA Premium App
Don't forget that alot of evo4g users are in a 2yr contract and probably weren't aware of the option to upgrade to the 3d for a limited time. Also the evo4g may be enough phone for a lot of people as well.
Sent from my PG86100 using Tapatalk
Consider also the fact that those who got the 4G are still on the 2 year contract. Those who actually lurk these boards may have taken advantage of the upgrade reset.
kcb2627 said:
Sprint would have given you an upgrade if you would have asked for one.
Sent from my PG86100 using XDA Premium App
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I did....many, many times...at corporate stores..private ones and online. Then I figured...it was not worth to lose it. And the upgrade was just as expensive as to purchase one...400 for the evo 3d..subtract 250 for my old evo...150 dollars. I started with sprint nov of last year. 150 was just right to get me in.
Chuki82 said:
Don't forget that alot of evo4g users are in a 2yr contract and probably weren't aware of the option to upgrade to the 3d for a limited time. Also the evo4g may be enough phone for a lot of people as well.
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
My thoughts exactly.
PensFan66 said:
I hate to finally admit it, but my 2 3D's are going back tonight. I love the phone, We are taking them back simply because the data from Sprint in the Buffalo area is unusable - Web pages take minutes to load, cant stream radio, etc ...
All Sprint can tell me locally is 4G towers should be up by the end of the year - but by that point Ill be locked into a contract and if they fail to upgrade, Ill be stuck.
Click to expand...
Click to collapse
Where are you having trouble with the service? I moved from Buffalo not too long ago and I got great service from Sprint there. I used to live just off Hertel near Military and never had any issues. Really the only places that I didn't get good service were east of the zoo, and out past Amherst.
Anyway, on topic... Of course they didn't sell as well, as everyone else has stated, they just aren't as "wow" as they were last year. Many people also just simply don't have the full upgrade yet, and aren't willing to pay the extra money.
Your friend who is in the know? Lol. Does he go around to the stores? Or does he just tell the managers what to do? Try asking someone who spends a lot of time in the stores...
I have to disagree on some of those points. I never said the bootloader had anything to do with it. I said that the supposed number of 10% of people who want a unlocked bootloader is a lot larger when you figure in that the phone hasn't sold a lot of units. I don't think people being locked into contracts had much to do with it. The Hero and Moment were big sellers and a lot of people upgraded from those phones to the Evo which came out barely a year later. (Hero - Oct. '09/Moment - Nov. '09/Evo 4G - June '10) And if you don't think that HTC/Sprint anticipated this being a big seller you are being foolish. What company doesn't bank on following a successful phone with another one? You think Apple goes into production assuming that the next iPhone isn't gonna sell at least the same amount if not more than the previous version? If that was the case why spend the money to develop and put in a new processor, GPU, screen, 3D camera, more RAM....Why even call it the Evo? You include all of those new features and call it the Evo hoping to bank on the name and success of the OG Evo IMO. I mean I'm no business major but that sounds like good business to me.
chrischoi said:
Your friend who is in the know? Lol. Does he go around to the stores? Or does he just tell the managers what to do? Try asking someone who spends a lot of time in the stores...
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Click to collapse
Actually he does a lot of travelling. I usually call or text him when I have a problem to see which store he is gonna be in and what time. If he is gonna be out of the area he usually lets the tech/sales person at the store nearest to me to expect my visit.
this is true bc i was conversing, friendly btw, with the girl at the sprint store i went to. long story short, i asked about reservation amounts. She said the Evo tore this phone apart in first day sales, not even close. Anyways to add a funny note, she goes okay im going to update your phone with this OTA. Im like no i dont want it thank you. Shes like why are you going to root it? I was like oh man if only my girl was interested in this stuff lol, na jk. But it was pretty cool to meet someone like that.
klbjr said:
Actually he does a lot of travelling. I usually call or text him when I have a problem to see which store he is gonna be in and what time. If he is gonna be out of the area he usually lets the tech/sales person at the store nearest to me to expect my visit.
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Click to collapse
I need a friend at a Sprint store. Any Sprint employee's in NC want to be my friend
So he doesn't sell... he does a lot of traveling... spends his time in a care or whatever he uses to travel. He looks at reports and goes around to make sure people are in uniform, the stores are clean and addresses any concerns with employees. I'd say less than 10% even know what a bootloader is... you're wrong, he's wrong, stupid thread that has nothing to do with anything. You just think you're right because you think he's "in the know"... Come on now...
There are more returns on the 3D? False.
4G outsold the 3D in mass numbers? True.
So let's say 30 - Evo 4G's were sold in a month and let's estimate that there is a 1 in 9 return rate... do you're at approximately... 3. So around 10%...
Let's say 10 - Evo 3D's sold in a month... and to be honest, I'm making these numbers up. But I can personally say that I've never seen one returned... So that makes it 0%. Maybe 1 might be returned in the next week and a half... but there's nothing proving that there are more returns...
No one in this thread, including myself has provided any sources for numbers. Everyone is pulling numbers out their asses.
Not a single 3D has been returned at the store I work at. That's a actual number. 0.
How many went out, I can't say. But I can say release day stock was sold out and fulfilled by pre-orders within a hour of store opening.
We've been lucky to keep 1-2 in stock.
I'm just posting this as a cautionary tale....
I changed to sprint back in November. I happily picked up the Epic 4G Touch from amazon for 1 penny. I thought i had attained pure android bliss.
i immediately began having problems with phone reception and dropped calls. This was not the LOS issue many have talked about, but just in general poor call quality and integrity. I upgraded modems, changed ROMS, and everything under the sun. I finally gave up after a month and a half and went to the Photon.
Short of it...... Not one dropped call in the last two weeks.
The Samsung screen and camera are amazing, but when it comes down to it, You will most likely be extremely disappointed if you plan to use the phone as a good ole fashioned talk box. Fight the urge, just my opinion.
Anyone want to pay top dollar for my gently used Epic 4g touch? Its finally going to ebay this week.
How much you talking? I don't want it (it's a Samsung!) but maybe my mother?
PM me!
EDIT: Never mind, she already b***hes about her reception!
Are we talking about the Galaxy S2 epic touch? If do how much are you asking for?
I got an upgrade in November and got the Epic 4G touch and was very disappointed. After a week of LOS, dropped calls & random re-boots I returned it to Sprint for a Motorola Photon. I LOVE the MOPHO!!!
whatsitsnamenow said:
Are we talking about the Galaxy S2 epic touch? If do how much are you asking for?
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Click to collapse
yes, Galaxy S 2. I'm probably going to put a buy it now on Ebay for $375. I'd give a discount for straight up purchase, but i've never sold anything through a forum like this.
I just went through the same thing. The Epic 4G Touch is a nice device but it sucks as a phone. The Photon is not quite as nice a device as the Epic but it kicks its ass from the phone standpoint and like you, that was the most important thing to me.
My E4GT is sitting here on my desk looking all dejected. Its going to Craigslist probably tomorrow.
Put it on eBay or Craigslist. Stay away from the XDA marketplace you could get scammed lol.
mongofrye said:
I'm just posting this as a cautionary tale....
I changed to sprint back in November. I happily picked up the Epic 4G Touch from amazon for 1 penny. I thought i had attained pure android bliss.
i immediately began having problems with phone reception and dropped calls. This was not the LOS issue many have talked about, but just in general poor call quality and integrity. I upgraded modems, changed ROMS, and everything under the sun. I finally gave up after a month and a half and went to the Photon.
Short of it...... Not one dropped call in the last two weeks.
The Samsung screen and camera are amazing, but when it comes down to it, You will most likely be extremely disappointed if you plan to use the phone as a good ole fashioned talk box. Fight the urge, just my opinion.
Anyone want to pay top dollar for my gently used Epic 4g touch? Its finally going to ebay this week.
Click to expand...
Click to collapse
a samsung with problems? say it isnt so!
foxsdaddy67 said:
a samsung with problems? say it isnt so!
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Click to collapse
My thoughts exactly. That phone sucked me back in. It wont happen again.
I pm'd you
kennypow3rs said:
Put it on eBay or Craigslist. Stay away from the XDA marketplace you could get scammed lol.
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Click to collapse
Lol, you talking like it happened to you, lol
Sent from my MB855 using xda premium
I'm able to upgrade from my Thunderbolt to the Rezound for $99 (I can't seem to stomach the 2-yr contract even at that price!). I like my Thunderbolt but I have the itch to upgrade.... I can probably even sell my Thunderbolt on Ebay and make $100 lol. Anybody coming from a Thunderbolt wishing they stuck with the Thunderbolt and waited for a quad-core?
It's head and shoulders better than the Thunderbolt, but you may as well wait. With only two-year contracts these days it's worth the wait.
I've owned both, and I love my Rezound, but I got it as a replacement. I wouldn't have bothered otherwise.
tekhna said:
It's head and shoulders better than the Thunderbolt, but you may as well wait. With only two-year contracts these days it's worth the wait.
I've owned both, and I love my Rezound, but I got it as a replacement. I wouldn't have bothered otherwise.
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How did you manage to get it as a replacement?! I am on my 3rd replacement for the thunderbolt and they absolutely refuse to give me anything else.
anothen said:
How did you manage to get it as a replacement?! I am on my 3rd replacement for the thunderbolt and they absolutely refuse to give me anything else.
Click to expand...
Click to collapse
It was kind of a mess, and it took a week of ****ing up customer service, executive customer service, and some nasty emails. I don't recommend it.
Did you get your TBolt on a one-year contract? That's probably the problem. They told me they pretty much wouldn't give someone who was about to be off-contract a new phone. They eventually did, but it was awful.
tekhna said:
It was kind of a mess, and it took a week of ****ing up customer service, executive customer service, and some nasty emails. I don't recommend it.
Did you get your TBolt on a one-year contract? That's probably the problem. They told me they pretty much wouldn't give someone who was about to be off-contract a new phone. They eventually did, but it was awful.
Click to expand...
Click to collapse
Exactly the problem. I paid extra for a one-year contract so they told me the same thing: We can't change your phone if you are able to upgrade. I am more than happy to go through the process if it means me not having to be in a stupid 2 year contract lol
Here's the best question...what would you be waiting for? All of the announced HTC phones aren't for CDMA carriers. Who knows when the next crop of phones would be hitting and what they would be.
MrSmith317 said:
Here's the best question...what would you be waiting for? All of the announced HTC phones aren't for CDMA carriers. Who knows when the next crop of phones would be hitting and what they would be.
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Click to collapse
There will be an HTC One on Verizon soon enough. The MSM8960 SOC supports CDMA and LTE.
MrSmith317 said:
Here's the best question...what would you be waiting for? All of the announced HTC phones aren't for CDMA carriers. Who knows when the next crop of phones would be hitting and what they would be.
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Click to collapse
rumored HTC fireball is CDMA and modeled ADR6410 which would be a successor to the Thunderbolt. If it's quad-core and coming in the next 4-6 months it may be the way to go...
anothen said:
Exactly the problem. I paid extra for a one-year contract so they told me the same thing: We can't change your phone if you are able to upgrade. I am more than happy to go through the process if it means me not having to be in a stupid 2 year contract lol
Click to expand...
Click to collapse
I was only able to because a CS agent ****ed up. Or, rather, did their job, and Verizon claimed they ****ed up, and so I appealed to a higher power.
A Verizon CS promised me a Rezound as a replacement, said it was in the mail, blah blah blah. I called a few hours later when I realized I wasn't sure if had included a battery and back in the package. The nice lady I talked to saw the order for the Rezound and no order for a battery and a backplate. So she ordered that and sent it to me.
Two days later I get two packages. One with the Rezound battery backplate and battery, and one with a Thunderbolt. One of those wtf moments. So I called in, asked what happened, and after hours on the phone they finally determined that the original CS agent was not authorized to give me a Rezound, and so the order had been cancelled, and they just sent me another Thunderbolt, all without telling me. All the while they gave me at least three or four different reasons, the first being that they had never ordered me a Rezound in the first place. So I asked the obvious question of, so why did I get a Rezound battery and backplate?
In the end they wouldn't budge. Only a Thunderbolt for me. No Rezound possible, despite them promising one to me.
I was kinda pissed, so I wrote executive CS an email detailing the situation. They called me, sorted the story out, and shipped me a Rezound.
I think the only reason I got a Rezound was because of their enormous series of ****ups. Without that they probably would have given me the same brush off they gave you. Well, they tried to give it to me. I'm not sure you'll have any luck--my situation was pretty particular.
Ironically I have a very similar issue. The customer service rep lied to me and said there is no other 4G HTC that is any better than mine so my option was to downgrade to a 3G HTC or take another Thunderbolt. I said "what about the rezound?". He told me the screen size was bigger on the Rezound so that is not possible. I responded by correcting him about the size. He said, "Ok fine, I will try to ship you the Rezound and you may have it by Tuesday but it will probably get denied. I will call you tomorrow if that happens". Sure enough, I was on the phone with his supervisor the next day because he never called me (shocker). They basically told me to pound sand in nice words. Eh whatever...
anothen said:
Exactly the problem. I paid extra for a one-year contract so they told me the same thing: We can't change your phone if you are able to upgrade. I am more than happy to go through the process if it means me not having to be in a stupid 2 year contract lol
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Click to collapse
That's weird to me. Because if you're able to upgrade then your contract is coming close to being up and you would be free to go to another carrier. A long time ago on Sprint or Cingular my phone broke when my contract was over and they said they didn't want to give me one for free (I had no insurance or anything) but at the same time they were unable to diagnose what the problem was since it couldn't turn on. So I told them if you can't tell me what's wrong with it and you won't replace it I'll just go get a free phone from another carrier. Within 5 minutes they were giving me a phone. They offered me a particular one and I asked about a different one that was the same price and they let me have that. This was in flip phone days, still it was $100 price on phone.
feralicious said:
That's weird to me. Because if you're able to upgrade then your contract is coming close to being up and you would be free to go to another carrier. A long time ago on Sprint or Cingular my phone broke when my contract was over and they said they didn't want to give me one for free (I had no insurance or anything) but at the same time they were unable to diagnose what the problem was since it couldn't turn on. So I told them if you can't tell me what's wrong with it and you won't replace it I'll just go get a free phone from another carrier. Within 5 minutes they were giving me a phone. They offered me a particular one and I asked about a different one that was the same price and they let me have that. This was in flip phone days, still it was $100 price on phone.
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I'm able to cancel in June... Verizon allows you to upgrade 4 months ahead of contract renewal.
It probably depends on your usage habits. My wife has a year left with the TB, but it's a great phone for her. The Rezound screen and camera are leaps and bounds better, but the battery life and overheating issues make me hesitant to say its a substantially better device.
If you are a power user who will really appreciate the screen and speed, upgrade. Otherwise wait for the next batch of phones that we're sure to see late summer or so. May as well stay on the cutting edge if you have the option!
tekhna said:
There will be an HTC One on Verizon soon enough. The MSM8960 SOC supports CDMA and LTE.
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Click to collapse
Don't take this as a wiseass commnent or anything but...Doesn't the Rezound have GSM hardware? When (other than the iPhone) has a manufacturer retrofitted a phone to work on Verizon?
From my experience and other's, they will pretty much only bulge ONLY if you are still a year or so ahead from the contract being done. People where able to upgrade from a Droid Charge to other 4G devices, same with the Bionic. Im getting my wife her 3rd Droid Charge replacement, it keeps dropping 4G like there's no tomorrow whereas my Rezound is perfectly fine. One more complaint and they guranteed me a different 4G phone.
From reading a bunch of other similar posts like mine, I think I'm gonna make the jump. @ $99 for such a powerful device, I'd probably be crazy for passing it up when it very recently came out
Sent from my ADR6400L using XDA App
anothen said:
From reading a bunch of other similar posts like mine, I think I'm gonna make the jump. @ $99 for such a powerful device, I'd probably be crazy for passing it up when it very recently came out
Sent from my ADR6400L using XDA App
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I agree, I do have a feeling the Rezound will stay the best HTC phone on Verizon until the summer and even then still stay relevant.
Don't tell that to Verizon, they did a piss poor job of marketing the phone.
EmerikL said:
Don't tell that to Verizon, they did a piss poor job of marketing the phone.
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Agreed! But I don't mind the price drop! Lol
Sent from my ADR6400L using XDA App
anothen said:
I'm able to upgrade from my Thunderbolt to the Rezound for $99 (I can't seem to stomach the 2-yr contract even at that price!). I like my Thunderbolt but I have the itch to upgrade.... I can probably even sell my Thunderbolt on Ebay and make $100 lol. Anybody coming from a Thunderbolt wishing they stuck with the Thunderbolt and waited for a quad-core?
Click to expand...
Click to collapse
Dual core = not necessary Quad core = derp derp derp derp derp.
About three Weeks ago, I finally got tired of how my original Razr (a launch day baby) was getting stuck in landscape mode. I'd eventually have to turn the phone upside down to get it to go into portrait and normal auto rotate. So, I called VZW, described the problem, told them I had already done a full reset (they always make you do that--I think they are trying to gut check people, or they just don't care how much effort pity takes to set your phone up again).
The tech dude apologized, and said he'd send me a "new" phone. I politely challenged that, saying, "you mean a refurb, right?" He said they were all certified, blah blah blah. I said I wasn't super happy about getting a refurb since I had paid full price on launch day. He kind of acknowledged the point but insisted the phone would be as new. Then came the pivotal moment: he asked me if I was otherwise happy with the phone. I said I loved it, but wished it had better battery life because even with SA, the battery didn't let me use 4G like I wanted. We chatted a bit, turns out he has a Max and loves it. So, out of the blue, he said "look, you want a $300 phone and better battery life, how about I give you a Maxx as a replacement?"
Who was I to say no? After I got off the phone, I went to Amazon and ordered an Otterbox and Cruzerlite case. I was psyched. Then the phone arrived--a standard Razr.
So, I called big red and said whazzup? I was told the tech wrote a check his booty couldn't cash, because the Maxx is so popular they only replace a Maxx with a Maxx. I was a bit bummed, and *****ed that I had $50 worth of useless Maxx cases now based on his promise. The one key thing here was the previous tech put it in the notes the Maxx was supposed to be sent, so it was documented at VZW. Getting nowhere, I sent my old Razr back, and fired up the "new" Razr.
What a POS!! It had the same l landscape lock issues, but also would drop data sometimes all day, it lost icons of the home screen, and was laggy as hell. If that had been my first Razr, I would have been ticked off.
So, I call VZW again, this time not being as accommodating (but ALWAYS polite to the tech), point out the insult to injury deal of not getting a Maxx in the first place, then getting a clearly defective Razr to boot. I get apologies, and a promise a supervisor would call. 5 days later, I call back, and am told I can either get a new Razr, or wait again for a supervisor. I choose wait, knowing 1) nobody would call, and 2) my trump card was the defective Razr. If they replaced that with another regular Razr, my need was much less footer them to deal with.
I called again 5 days later, this time stating it was obvious the guy who was supposed to call me wasn't going to, and held on line for a supervisor. Ultimately I got one, he agreed I should get a Maxx, and that its the phone I'm now posting this from.
What a long road. But with Maxx in hand, I'm happy.
Glad you got the Maxx.
I have a Galaxy Nexus. Got 3 replacement because of constant radio drops (not just data). I'd lose all radio reception. Anyway... long story short, made 3 calls... was offered the RAZR as a replacement device. But persisted until I got a rep who was willing to do a RAZR Maxx swap.
My rationale was that swapping for a RAZR was trading down. However, going to a RAZR Maxx was a fair trade since both were 32GB and were priced the same when I first got the Nexus ($299). I'll be getting it tomorrow. I made sure it was the Maxx. So I shall see if I get hit with the same situation as you.
Glad it worked out!
Hell of a road to travel, but glad to hear you got the Maxx that that promised.
So in summary, you scammed Verizon into sending you a new phone, and now want to validate yourself by telling the world they were in the wrong.
Cool.
Maybe you can do it again after the Razr HD hits, right?
Stick it to the man, man. Keep them corporations in a state of trepidation.
I dont see how this was a scam, seems like he was being totally honest, He wasnt happy about getting a refurb, I wouldnt be either I paid full price on release too.
Then once the guy asked about if he was happy and said he could swap for the maxx well that was luck more or less that the guy said that and recorded it,
That the defective replacement razr that is kinda like kicking a guy while hes down, thats unacceptable, quality control anyone?
I dont see how this was a scam, recently I got my razr replaced by asurion, and well Im not exactly happy, its had a few random reboots and Ive only had it 2 days, so I might ask if I can get a maxx to avoid more problems.
AndroidGreg said:
I dont see how this was a scam, seems like he was being totally honest, He wasnt happy about getting a refurb, I wouldnt be either I paid full price on release too.
Then once the guy asked about if he was happy and said he could swap for the maxx well that was luck more or less that the guy said that and recorded it,
That the defective replacement razr that is kinda like kicking a guy while hes down, thats unacceptable, quality control anyone?
I dont see how this was a scam, recently I got my razr replaced by asurion, and well Im not exactly happy, its had a few random reboots and Ive only had it 2 days, so I might ask if I can get a maxx to avoid more problems.
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It's not what you say, it's how you say it. Also, it's well known policy within Verizon / Asurion that after a certain point, only refurbished models are available for replacements.
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Casshern said:
So in summary, you scammed Verizon into sending you a new phone, and now want to validate yourself by telling the world they were in the wrong.
Cool.
Maybe you can do it again after the Razr HD hits, right?
Stick it to the man, man. Keep them corporations in a state of trepidation.
Click to expand...
Click to collapse
So after all this guy went through, you have the NERVE to assume it's a scam so strongly that you come on here in an open forum and accuse him of something as heavy as "scamming"? Seriously? GTFOH!!
Casshern said:
It's not what you say, it's how you say it. Also, it's well known policy within Verizon / Asurion that after a certain point, only refurbished models are available for replacements.
Click to expand...
Click to collapse
Well known? Well that doesn't mean everyone knows it. This is the very first time I've heard of this which you're saying. Why are you acting like everyone who's ever purchased a mobile phone has had "return issues" to the point where they'd know this type of stuff? You sound old, miserable and jealous. :laugh:
Casshern said:
So in summary, you scammed Verizon into sending you a new phone, and now want to validate yourself by telling the world they were in the wrong.
Cool.
Maybe you can do it again after the Razr HD hits, right?
Stick it to the man, man. Keep them corporations in a state of trepidation.
Click to expand...
Click to collapse
You're completely out of bounds here.
My story was similar to others. I bought a Galaxy Nexus on launch day and suffered with it for the last 6 months with a weak signal. I hung on to it so long due to promises that "the next update will fix it." The delays from Verizon and all the leaked updates never corrected the issue so I finally called to have it replaced.
Two Nexus's later, the CLN replacements were worse than my original phone. On calling Verizon yet again I asked if I was just going to keep getting other peoples defective phones as a replacement for mine. The customer service rep then offered to swap me out for a Razr. I declined as I felt it was a step backwards from the Nexus. I said that I would however concider a Maxx instead. He put me on hold while he consulted his boss (or so he claims) and I was approved for the trade.
It took 3 Maxx's before I got a good one though. The first one came in with the kevlar back warped and buckled and the frame under the volume rocker felt detatched as it would wiggle back and forth easily. The second would lose all radio signal every 3-5 minutes. I was sent to the Verizon store to try a new SIM card in it and the employees didn't believe me when I told them my issue. I had to show it to them first hand after the SIM swap (completely different rant, but they were so arrogent about how that couldn't be a fault with the phone that they told me 90% of all the issues are cause the customer doesn't know what they are doing).
Third time with the Maxx though was a charm I guess. This one has been flawless. It almost feels "magical" when compared to my old Nexus in regards to the battery life and signal strength.
Wow I'm honestly surprised they took so long to address your issues and the communication delay..
Either way.... Gotta admitted the MAXX was worth the trouble huh?
Love mime, glad see yet another happy max owner. Wait until you have ever ICS on it, it's twice as awesome. Maybe you already do though heh.
refuse2bstopped said:
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So after all this guy went through, you have the NERVE to assume it's a scam so strongly that you come on here in an open forum and accuse him of something as heavy as "scamming"? Seriously? GTFOH!!
Well known? Well that doesn't mean everyone knows it. This is the very first time I've heard of this which you're saying. Why are you acting like everyone who's ever purchased a mobile phone has had "return issues" to the point where they'd know this type of stuff? You sound old, miserable and jealous. :laugh:
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You people are nuts. Forgot why I seldom post here. That has scam written alll over it. Do you never get out of your parents basement and witness real life?
Also, far from miserable and jealous, or old. Why would I be jealous anyways?
So, a Verizon employee OFFERS a Maxx as a replacement and you accuse him of being a scammer? I feel bad for you.