Hi All,
I have an issue with the battery, it wouldn't last for complete 5 hours, that's not good coming from Huawei mate 7!! Is this normal or is there something wrong with my device as I have to charge it at least 4 times a day!!!
I experience the same exact thing. I took my phone off the charger and within an hour and a half I was already at 67%. Im gonna def order a spare battery. I can't imagine what's causing it tho.
Sent from my LG-H901 using Tapatalk
Definitely not normal guys! I don't know what's causing your drain but it's not a normal v10 thing. I use my phone all day and rarely ever need my spare battery.
Sent from my pretty nifty brand new LG V10
i dont know what kind of settings you are using on your phone but i would only get around 2 hours SOT or a little bit more but the other day i tried out an app called Gservicefix from the app store and helped out alot with battery life. it will ask you to have a fully charged battery and cable plugged in to start FYI
That isn't normal at all. I use my phone all day and I get around 3.5 hrs SOT. Maybe try resetting your phone??
Sent from my LG-H900 using Tapatalk
planetbeen said:
Definitely not normal guys! I don't know what's causing your drain but it's not a normal v10 thing. I use my phone all day and rarely ever need my spare battery.
Sent from my pretty nifty brand new LG V10
Click to expand...
Click to collapse
What is the normal range? I'm not a heavy user and I don't play games and my settings is set as anyone else but still I don't get more than 5 hours of usage!!!
I have it too after factory reset is ok but problem may return :/ when i have phone in my hand and from 6% baterry dropp to 5, probably i see message about camera(less than 1 sec). Something about i can run because of battery, but i dont touch camera app that day. Maybe camera bug?
If your getting excessive battery drain try to wipe the cache in recovery.
Normally my v10 (VS990) has awesome battery life. Occasionally though I will notice high battery drain. Wipe cache always fixes the problem.
beavis5706 said:
If your getting excessive battery drain try to wipe the cache in recovery.
Normally my v10 (VS990) has awesome battery life. Occasionally though I will notice high battery drain. Wipe cache always fixes the problem.
Click to expand...
Click to collapse
What do you mean by wipe cache? And how to do it?
Try insatlling the GSam Battery Monitor and then see whats eating up the battery so much.
Can you guys post your Carat and battery usage screens shots for comparison please. These scores are helpful to establish a pattern.
Carat
https://play.google.com/store/apps/details?id=edu.berkeley.cs.amplab.carat.android&hl=en
http://carat.cs.helsinki.fi/#FAQ
http://carat.cs.helsinki.fi/#Results
http://carat.cs.berkeley.edu/statistics/
abbody8002 said:
What do you mean by wipe cache? And how to do it?
Click to expand...
Click to collapse
Power down your phone. Then press and hold power button and volume down button at the same time. Keep pressing and holding until you get to recovery. Then scroll down to wipe cache. Press the power button to confirm and done. You have just wiped the cache. Phone will reboot .
Remember to keep pressing and holding the power button + volume down button until you reach recovery. Do not let go of them until you get to recovery.
beavis5706 said:
Power down your phone. Then press and hold power button and volume down button at the same time. Keep pressing and holding until you get to recovery. Then scroll down to wipe cache. Press the power button to confirm and done. You have just wiped the cache. Phone will reboot .
Remember to keep pressing and holding the power button + volume down button until you reach recovery. Do not let go of them until you get to recovery.
Click to expand...
Click to collapse
So it is like factory reset? Will I lose my data?
abbody8002 said:
So it is like factory reset? Will I lose my data?
Click to expand...
Click to collapse
No it is not a factory reset and you won't lose any data. The cache is just small bits of data that are stored to speed things along. But sometimes cache data can get screwed up and needs to be cleared.
When you get into recovery you will see a factory reset option. That one will cause you to lose all your data. So don't click on that one. Select the option wipe cache.
beavis5706 said:
No it is not a factory reset and you won't lose any data. The cache is just small bits of data that are stored to speed things along. But sometimes cache data can get screwed up and needs to be cleared.
When you get into recovery you will see a factory reset option. That one will cause you to lose all your data. So don't click on that one. Select the option wipe cache.
Click to expand...
Click to collapse
Is this the same?
1. Turn off the phone
2. Press and hold “Power” and “Volume down” at the same time
3. At the “LG” logo, quickly release and re-hold “Power” (keep “Volume down” pressed)
4. “Factory data reset” should appear. Press “Volume down” to highlight “Yes”
5. Press “Power” to select the highlighted option
6. At the “Erase all user data and restore default settings” pop-up, highlight “Yes” using “Volume down”
7. Press “Power” to select the highlighted option
Source: http://cellphoneforums.net/lg/t382012-lg-v10-factory-reset-check-os-updates.html#ixzz40hhXnrFB
incidentflux said:
Is this the same?
1. Turn off the phone
2. Press and hold “Power” and “Volume down” at the same time
3. At the “LG” logo, quickly release and re-hold “Power” (keep “Volume down” pressed)
4. “Factory data reset” should appear. Press “Volume down” to highlight “Yes”
5. Press “Power” to select the highlighted option
6. At the “Erase all user data and restore default settings” pop-up, highlight “Yes” using “Volume down”
7. Press “Power” to select the highlighted option
Source: http://cellphoneforums.net/lg/t382012-lg-v10-factory-reset-check-os-updates.html#ixzz40hhXnrFB
Click to expand...
Click to collapse
Almost the same. Except at step 4 don't do a factory data reset. If you do that you will lose all your data. Select wipe cache, which should be right below factory data reset.
Repeat. Do not select factory data reset or you will lose all your data. Select wipe cache option and no data will be lost. DO NOT SELECT FACTORY DATA RESET. I can not stress this enough. I am not responsible for lost data.
beavis5706 said:
Almost the same. Except at step 4 don't do a factory data reset. If you do that you will lose all your data. Select wipe cache, which should be right below factory data reset.
Repeat. Do not select factory data reset or you will lose all your data. Select wipe cache option and no data will be lost. DO NOT SELECT FACTORY DATA RESET. I can not stress this enough. I am not responsible for lost data.
Click to expand...
Click to collapse
Loool, sure I won't, thanks.
But how successful is this solution?
abbody8002 said:
Loool, sure I won't, thanks.
But how successful is this solution?
Click to expand...
Click to collapse
Always fixes any high battery drain issues I have.
beavis5706 said:
Always fixes any high battery drain issues I have.
Click to expand...
Click to collapse
I tried to do your way with no luck as I keep pressing the power button and the volume down button and nothing happens!!!! Strange
abbody8002 said:
I tried to do your way with no luck as I keep pressing the power button and the volume down button and nothing happens!!!! Strange
Click to expand...
Click to collapse
This was the step I kept missing.
At the “LG” logo, quickly release and re-hold “Power” (keep “Volume down” pressed)
Click to expand...
Click to collapse
Related
hi. i want to hard reset my atom life. how can i do it?
do assist me. need it as soon as possible. thanks.
This is grabbed from another forum after a google search...
"It's normally press-n-hold the on/off button --> press the reset button.
When the green+red button command appears, let go of the on/off button and press the green n red button simultaneously.
This is the standard Atom series hard reset method. Not sure for Atom Life though"
First, Hold Power button and insert stylus into the reset hole
release power button and remove stylus. you should now see message on the screen saying about hard reset, press and hold both green and red button at the same time until. when it's done system will reboot itself.
what risk if when hard reset the batt getting low?
Hard reset normally takes less than 5 seconds to clear out your older settings. Though you better charge it before hard resetting.
hehe.. if the batt getting low and die . so how?
hendranata said:
hehe.. if the batt getting low and die . so how?
Click to expand...
Click to collapse
connect your charge, wait 5 minus then hard reset, go go
will there be any effect on the data saved in my documents and memory card?
you can read the Manual
thedonbk said:
will there be any effect on the data saved in my documents and memory card?
Click to expand...
Click to collapse
a.f.a.i.k, ther wont be any critical defects on ur mem-card n my docs.
anyway, hard-reset clears off the saved data in ur "my docs". so it doesnt matter anyway.
its better to avoid such situation wher u dont have much batt left, and still go do a hard-reset.
a hard-reset normally take onli like less than 4-5mins.
unlike flashing in new rom from dsuu mode or sd-flashing mode, wher its safe to keep a 70% lvl of batt b4 start flashing.
hm.. hold power on/off and reset ... i try twice fail.. how?
yes..same with me..how?
hendranata said:
hm.. hold power on/off and reset ... i try twice fail.. how?
Click to expand...
Click to collapse
To hard reset.
Keep the Power On button pressed. Then put the stylus in the reset hole. Dont leave the power button till you see the hard reset screen.
This is the exact way. I've tried it so many times
1. Hold the RECORD button (the one near the camera button)
2. While RECORD button pressed, with your stylus, push the softreset button (the one at the bottom, in the hole)
3. Hold both button for about 5 seconds
4. Release ONLY the soft reset button first
5. Then the screen will display some hard reset sequence
6. Then you can securely release the RECORD button
Attention, those are the step by step. Missing one sequence, and it will be failed
But, after the hard reset menu apeared, i don't know which menu to select if i need to hard reset my atom life. Any help with this?
Once I activate it, it just spins and spins and won't reset.
I'm having trouble getting android market to work and was advised to reset the tab.
Now what can I do to fix the danf thing?
Bigum1969 said:
Now what can I do to fix the danf thing?
Click to expand...
Click to collapse
Therefore I have to understand what you really did. What do you mean with "activate"? Have to set-off the fast-boot? Have you first reset and enter the boot-loader? What really happens and where?
I think the op is trying to factory reset the flyer and the busy indicator just spins./freeze. I also experienced this and had to reset the flyer. The market was acting up then I works fine 2-3 days later.
Sent from my HTC Flyer P512
I had market issues as well and a factory reset and formatting of all the storage worked for me. Takes a bit for everything to settle. How long has it been spinning/did it spin?
Sent from my PC36100 using XDA Premium App
Use the Bootloader to reset
If you aren't trying this from the bootloader you should try that, you will need to disable Fast Boot under the Power menu in your settings. Turn the tablet all the way off, and then power it back up by holding Vol - and Power at the same time until you get the BugDroid's skating across the bottom screen, you use Vol +/- to navigate and Power to select, one option should be a factory reset.
IF you are already trying it this way, I dunno what else you would do other than placing a factory ROM zip and having the bootloader flash it!
Thanks everyone for the advice... I'm going to try and get to the bootloader.
glitzbd said:
If you aren't trying this from the bootloader you should try that, you will need to disable Fast Boot under the Power menu in your settings. Turn the tablet all the way off, and then power it back up by holding Vol - and Power at the same time until you get the BugDroid's skating across the bottom screen, you use Vol +/- to navigate and Power to select, one option should be a factory reset.
IF you are already trying it this way, I dunno what else you would do other than placing a factory ROM zip and having the bootloader flash it!
Click to expand...
Click to collapse
my flyer doesn't even HAVE a factory reset button under privacy. Yeah I know its weird. I'm starting to suspect I bought some skinned version of the flyer.
But the power off, volume down and power button worked for me though. I still didn't seem to fix the problem even after factory reset, I don't know what kind of flyer I got. I believe its UK version.
When I press the Power button to put the phone on standby and then again to turn the phone on again minutes later, pressing the App Drawer icon doesn't load any of my apps until I press the Recent Apps button. Anybody else notice this problem?
fbazaldua said:
When I press the Power button to put the phone on standby and then again to turn the phone on again minutes later, pressing the App Drawer icon doesn't load any of my apps until I press the Recent Apps button. Anybody else notice this problem?
Click to expand...
Click to collapse
no, i havent noticed. are you stock or rooted? if rooted, what rom?
stock, non-rooted
I haven't noticed that bug, but I did have a keyboard glitch. I am also Not Rooted and 100% stock. I just did a factory reset on my phone and all the issues went away, except the Prox sensor while on a phone call doesnt work correctly
jdawg0024 said:
I haven't noticed that bug, but I did have a keyboard glitch. I am also Not Rooted and 100% stock. I just did a factory reset on my phone and all the issues went away, except the Prox sensor while on a phone call doesnt work correctly
Click to expand...
Click to collapse
from your dialer, *#*#3424#*#* and then do the p sensor test. does it pass?
ak074 said:
from your dialer, *#*#3424#*#* and then do the p sensor test. does it pass?
Click to expand...
Click to collapse
Yes it passed. However when I make a call the screen turns off and I have to hit the power button to turn it back on. The P sensor doesn't work like its suppose to
Sent from my EVO using xda app-developers app
jdawg0024 said:
Yes it passed. However when I make a call the screen turns off and I have to hit the power button to turn it back on. The P sensor doesn't work like its suppose to
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
yeah, i'm aware but its doesnt affect all devices. have you tried to wipe the cache partition?
ak074 said:
yeah, i'm aware but its doesnt affect all devices. have you tried to wipe the cache partition?
Click to expand...
Click to collapse
How would I do that? I am 100% Stock and not Rooted
EDIT: I have done a factory reset since installing the Jelly Bean Update
jdawg0024 said:
How would I do that? I am 100% Stock and not Rooted
EDIT: I have done a factory reset since installing the Jelly Bean Update
Click to expand...
Click to collapse
you can wipe the cache partition from the stock recovery that is on your phone. power the phone off, hold vol down then press and release power. this will take you to the bootloader. press vol down once to highlight recovery then press power. when you see the red triangle, press vol up & power at the same time. when you see the android system recovery menu, press vol down until wipe cache partition is highlighted and then press power. when that is finished press power with reboot system now highlighted. hope this helps
ak074 said:
you can wipe the cache partition from the stock recovery that is on your phone. power the phone off, hold vol down then press and release power. this will take you to the bootloader. press vol down once to highlight recovery then press power. when you see the red triangle, press vol up & power at the same time. when you see the android system recovery menu, press vol down until wipe cache partition is highlighted and then press power. when that is finished press power with reboot system now highlighted. hope this helps
Click to expand...
Click to collapse
Thanks for the help. Unfortunately this did not fix the issue.
Sent from my EVO using xda app-developers app
fbazaldua said:
When I press the Power button to put the phone on standby and then again to turn the phone on again minutes later, pressing the App Drawer icon doesn't load any of my apps until I press the Recent Apps button. Anybody else notice this problem?
Click to expand...
Click to collapse
Yes. This is happening to me on MeanBean ROM .3 S-OFF. Thought I needed to re-flash or that it was ROM related. Sucks that this happening in the stock version as well.
No problems with the app drawer for me. I'm on MeanBean .3.
Also, my proximity sensor is working properly also. I remember when the last update came out a lot of people had problems with the proximity sensor not working properly also. Must be a hardware bug on some phones.
jdawg0024 said:
Thanks for the help. Unfortunately this did not fix the issue.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
when you said that you did a factory reset, how did you do it? bootloader or recovery or settings?
ak074 said:
when you said that you did a factory reset, how did you do it? bootloader or recovery or settings?
Click to expand...
Click to collapse
I did it through the settings.
Sent from my EVO using xda app-developers app
I updated to Lollipop a several days ago through Kies. My battery life was not good so I did a factory reset. I reinstalled my apps and set up the phone the way I wanted it and it worked properly for a couple of days, still not happy with battery life. Yesterday I found that when I set the phone on the wireless charger the wireless charging notification came on lighting up the screen and the screen would not shut off. I googled it and all I find is to go to developer options and uncheck the stay awake which I have done, it was not checked so I checked and unchecked it same thing happens. I restarted the phone several times. I made sure Daydream is off. I uninstalled the last apps I installed. I tried to plug the wire into the phone to charge it same thing happens. I found that if I unlock the phone then set it on the charger it will time off ok, but if a notification comes in the screen lights up and does not shut down. I found that if I push the power button the screen goes off and stays off until a notification comes in and the screen lights up and stays on. My next step is to factory reset again but I wanted to see if anyone has another suggestion before I reset. Any help will be appreciated.
You may try wiping the cache. I'm assuming you didn't have this problem before the factory reset and not immediately after the factory reset. Now this is just a suggestion but I'd try this before I did a factory reset. I'm guessing you are not rooted and you are running stock so your recovery will be stock. To enter recovery power off your phone then while off hold the volume up, power, and home button at the same time. Hold and you'll see "Recovery Booting" in the upper left. You can let go of the buttons now. You should have stock recovery now booted up. Using the volume keys scroll down and pick "wipe cache partition" Use the power button to select. Once it's done and it won't take long. It will be on "Reboot" go ahead and select that. With any luck that may solve your problem.
Corwinder said:
You may try wiping the cache. I'm assuming you didn't have this problem before the factory reset and not immediately after the factory reset. Now this is just a suggestion but I'd try this before I did a factory reset. I'm guessing you are not rooted and you are running stock so your recovery will be stock. To enter recovery power off your phone then while off hold the volume up, power, and home button at the same time. Hold and you'll see "Recovery Booting" in the upper left. You can let go of the buttons now. You should have stock recovery now booted up. Using the volume keys scroll down and pick "wipe cache partition" Use the power button to select. Once it's done and it won't take long. It will be on "Reboot" go ahead and select that. With any luck that may solve your problem.
Click to expand...
Click to collapse
You are correct that I did not have the problem before or after the factory reset and I am on stock and not rooted. I am trying your suggestions now and will report back thank you.
Thank you for the suggestions however it did not solve the problem, but after I wiped the cache I found that the T-Mobile My Account was staying in the notifications and showing that I was close to my 3GB high speed data. I turned off the notifications and now I have a normal working phone again that shuts off the screen when charging.
frankjerkyass said:
Thank you for the suggestions however it did not solve the problem, but after I wiped the cache I found that the T-Mobile My Account was staying in the notifications and showing that I was close to my 3GB high speed data. I turned off the notifications and now I have a normal working phone again that shuts off the screen when charging.
Click to expand...
Click to collapse
Glad to hear it. Yeah, I would have suggested shutting off those notifications just so they don't bother you. Anytime I want to know what T-Mobile has to say I just open up the app and look. I'm on wifi 90% of my time so I don't see using my quota anytime soon.
My sister updated her phone and somehow keep screen on while charging got enabled as well.
I had to enable developer settings (double tap build number 5 times) and uncheck keep screen on while charging.
nba1341 said:
My sister updated her phone and somehow keep screen on while charging got enabled as well.
I had to enable developer settings (double tap build number 5 times) and uncheck keep screen on while charging.
Click to expand...
Click to collapse
Same thing happened to my wife's phone.
Little surprised to see this enabled on a pure stock device.
So i just got a ul40 phone [dont laugh] and i went in and changed settings, i disabled apps because i was getting like three hors on the batt.
now the phone starts to boot with a white ANS bootscreen then it goes into a second screen, blue that says virgin mobile and thats it.
it stays blue, cant shut the phone off
screen remains on for an hour wont change nothing ive tried helps
CAN ANYONE HELP
by the way i have a laptop running windows 10 home
CAN I FIND DRIVERS TO USE LAPTOP TO GET IN TO THE PHONE????
Reset the Phone
You need to do a factory reset. Hold volume 'up' button and power button at same time for a minute or so, then choose factory reset.
rjm831 said:
You need to do a factory reset. Hold volume 'up' button and power button at same time for a minute or so, then choose factory reset.
Click to expand...
Click to collapse
no effect pwr button does nothing, batt full all external buttons inop. Blank screen
---------- Post added at 05:07 AM ---------- Previous post was at 05:02 AM ----------
FLASHNORM7 said:
So i just got a ul40 phone [dont laugh] and i went in and changed settings, i disabled apps because i was getting like three hors on the batt.
now the phone starts to boot with a white ANS bootscreen then it goes into a second screen, blue that says virgin mobile and thats it.
it stays blue, cant shut the phone off
screen remains on for an hour wont change nothing ive tried helps
CAN ANYONE HELP
by the way i have a laptop running windows 10 home
CAN I FIND DRIVERS TO USE LAPTOP TO GET IN TO THE PHONE????
Click to expand...
Click to collapse
Same problem
RodamusPrime said:
no effect pwr button does nothing, batt full all external buttons inop. Blank screen
---------- Post added at 05:07 AM ---------- Previous post was at 05:02 AM ----------
Same problem
Click to expand...
Click to collapse
The battery is taped into the case with double-sided tape - in other words, very gently pry the battery out (from bottom of battery) & leave it out for a minute or two. Then put it back in & try again.
Fixes for the Boot Loop/Frozen ANS UL40
American Network Solutions (ANS) mobile phones provided by Assurance Wireless (Virgin Mobile) have been known to boot loop, freeze, stay frozen, crash, (right out of the box, brand new) and worse there is inaccurate or completely wrong information on how to do a factory reset and reboot the device. Below I will outline how to reboot the phone and perform a hard factory-reset with no home button on this cellphone.
Problem: Phone won’t turn off, won’t restart, or is stuck on and has no removable battery.
Solution: Keep the phone on and unplugged until battery dies or perform a hard reboot (see below).
Problem: My cell-phone is stuck on and there is no home button to do a hard reset
Solution: Perform a hard reboot. To restart a phone without taking out the battery, simply hold the Volume Up button, the home button (do not press if there is none obviously) and the Power button at the same time. While you hold these simultaneously, the phone will reboot in about 5 to 10 seconds.
Problem: I can’t factory reset my ANS UL40 phone (American Network Solutions) from Assurance Wireless by Virgin Mobile because I can’t get into the recovery menu.
Solution: Turn the phone off (or do a hard reset by holding the Volume-Up Button and the On-Button. Phones with no home button all reboot like this so just wait a few moments and the phone will restart.
Problem: My new mobile phone from Assurance Wireless gets stuck on the loading screen!
Solution: Perform a hard reboot (Volume Up + Power) then when it restarts and you’re on the white Assurance Wireless screen, stop holding power and only hold Volume Up. Keep pressing-and-holding the Increase Volume button and after a while you will be navigated to the Factory Reset Menu. You can wipe the cache partition only or perform a factory reset (which will also wipe the cache). To move around on the menu, use the volume keys (increase volume goes up, decrease volume goes down) and to select your entry simply use the power button (the on button). If this still doesn’t work, see further instructions in the solutions below.
Problem: Phone is frozen on loading screen, stuck in boot-loop even after factory reset/wiping cache partition.
Solution: After you have factory reset or wiped the cache partition you can also choose to install an update from the internal memory or sd-card. If you select this option it will perform a more rigorous factory reset then since you won’t have a package to install it will cancel. I’ve noticed my device getting out of the boot loop once I did this process and it was stuck on the boot screen even after I did a factory reset.
Problem: Can’t get to the recovery menu with my government assistance phone.
Solution: Turn off the phone and with the volume up button held down, power the device on. Keep holding both buttons until you see the white “American Network Solutions” screen with the outline of an eagle. At this point release the power button and continue to hold the volume-up key. After about 5 seconds you will now be inside the Recovery Menu and can do a factory reset.
Problem: My phone has no home button and I need to hard reboot to get to the Recovery Menu and perform a factory reset!
Solution: Hold the Volume-Up Button and the Power Button at the same time. for at least 10 seconds. Your device will restart and after the white ANS screen shows, stop holding the power button. Continue holding the increase audio key until you are at the Factory Reset / Recovery Menu screen. Use the volume buttons to navigate the menu and use the on button to select your choice.
Problem: My phone hangs on the blue Assurance Wireless screen.
Solution: See Above.
Even on the Virgin Mobile and Assurance Wireless websites and in the owner’s manual it says to hold the Volume Up + Home Button + Power Key and to keep holding them until you’re in Recovery Menu. This isn’t going to work for two reasons on the UL40: 1) It has no home button! and 2) it will just keep rebooting every 5 seconds if you hold the power button down constantly. You have to hold the Volume-Up Button and the Power Button until the phone reboots and then let go of the power button while still holding the volume up button. Keep holding the volume up key until you’re into Recovery Mode.
I hope this helps as the information online is either incomplete or completely wrong. Some places say to keep holding the power button along with the volume up key and if you do that the device will just keep restarting, effectively creating a boot loop where there wasn’t any before. Genius! lol. I figured this out after my device, fresh out of the box, froze while charging on the blue Assurance Wireless screen. Finally OCD is good for something! These phones are supposed to be a “Lifeline” but I’d be hard-pressed to get ANYTHING on the line with this potato. Avoid at all costs unless absolutely necessary.
Enjoy. :highfive:
Magic Plants said:
American Network Solutions (ANS) mobile phones provided by Assurance Wireless (Virgin Mobile) have been known to boot loop, freeze, stay frozen, crash, (right out of the box, brand new) and worse there is inaccurate or completely wrong information on how to do a factory reset and reboot the device. Below I will outline how to reboot the phone and perform a hard factory-reset with no home button on this cellphone.
Problem: Phone won’t turn off, won’t restart, or is stuck on and has no removable battery.
Solution: Keep the phone on and unplugged until battery dies or perform a hard reboot (see below).
Problem: My cell-phone is stuck on and there is no home button to do a hard reset
Solution: Perform a hard reboot. To restart a phone without taking out the battery, simply hold the Volume Up button, the home button (do not press if there is none obviously) and the Power button at the same time. While you hold these simultaneously, the phone will reboot in about 5 to 10 seconds.
Problem: I can’t factory reset my ANS UL40 phone (American Network Solutions) from Assurance Wireless by Virgin Mobile because I can’t get into the recovery menu.
Solution: Turn the phone off (or do a hard reset by holding the Volume-Up Button and the On-Button. Phones with no home button all reboot like this so just wait a few moments and the phone will restart.
Problem: My new mobile phone from Assurance Wireless gets stuck on the loading screen!
Solution: Perform a hard reboot (Volume Up + Power) then when it restarts and you’re on the white Assurance Wireless screen, stop holding power and only hold Volume Up. Keep pressing-and-holding the Increase Volume button and after a while you will be navigated to the Factory Reset Menu. You can wipe the cache partition only or perform a factory reset (which will also wipe the cache). To move around on the menu, use the volume keys (increase volume goes up, decrease volume goes down) and to select your entry simply use the power button (the on button). If this still doesn’t work, see further instructions in the solutions below.
Problem: Phone is frozen on loading screen, stuck in boot-loop even after factory reset/wiping cache partition.
Solution: After you have factory reset or wiped the cache partition you can also choose to install an update from the internal memory or sd-card. If you select this option it will perform a more rigorous factory reset then since you won’t have a package to install it will cancel. I’ve noticed my device getting out of the boot loop once I did this process and it was stuck on the boot screen even after I did a factory reset.
Problem: Can’t get to the recovery menu with my government assistance phone.
Solution: Turn off the phone and with the volume up button held down, power the device on. Keep holding both buttons until you see the white “American Network Solutions” screen with the outline of an eagle. At this point release the power button and continue to hold the volume-up key. After about 5 seconds you will now be inside the Recovery Menu and can do a factory reset.
Problem: My phone has no home button and I need to hard reboot to get to the Recovery Menu and perform a factory reset!
Solution: Hold the Volume-Up Button and the Power Button at the same time. for at least 10 seconds. Your device will restart and after the white ANS screen shows, stop holding the power button. Continue holding the increase audio key until you are at the Factory Reset / Recovery Menu screen. Use the volume buttons to navigate the menu and use the on button to select your choice.
Problem: My phone hangs on the blue Assurance Wireless screen.
Solution: See Above.
Even on the Virgin Mobile and Assurance Wireless websites and in the owner’s manual it says to hold the Volume Up + Home Button + Power Key and to keep holding them until you’re in Recovery Menu. This isn’t going to work for two reasons on the UL40: 1) It has no home button! and 2) it will just keep rebooting every 5 seconds if you hold the power button down constantly. You have to hold the Volume-Up Button and the Power Button until the phone reboots and then let go of the power button while still holding the volume up button. Keep holding the volume up key until you’re into Recovery Mode.
I hope this helps as the information online is either incomplete or completely wrong. Some places say to keep holding the power button along with the volume up key and if you do that the device will just keep restarting, effectively creating a boot loop where there wasn’t any before. Genius! lol. I figured this out after my device, fresh out of the box, froze while charging on the blue Assurance Wireless screen. Finally OCD is good for something! These phones are supposed to be a “Lifeline” but I’d be hard-pressed to get ANYTHING on the line with this potato. Avoid at all costs unless absolutely necessary.
Enjoy. :highfive:
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Great advice. Have had an ANS UL-40 for over a year, & they truly stink if you can't root them - which I can't since I've no computer access (for ADB). I honestly miss the old android Jellybean phones that could be rooted with just an app. Oh well.
I have a UL40, I tried the factory reset method, it reset but the phone is still suck on the blue assurance wireless screen.
Ps. It's been like this for days. It stays on the blue screen for about 5 minutes, then the screen is completely black. When I try to turn it on again, it's blue for five minutes then goes black.
Help...?
My ans ul40 keeps restarting. Every 2 to 5 seconds, on its own. I tried to factory reset it with the steps listed above and I can't tell if it works because when I hold the volume up and power button, it does two things, the phone will either shut off again and go into the constant restarting or number 2, it will show me a white screen as if to say the holding down of the volume and power button worked, but then it just goes back into the constant restarting... at this point I'm thinking I have to call for a new phone.
I have a ul40, technically 2 because one wouldn't hold a charge and now this one keeps crashing and giving me error codes. I can't afford to just drop money on a new phone (hence why i got this one) and I am FORCED to do a factory reset every 3-5 days because the memory gets so full, even if I erase memory, disable or delete apps and barely use it outside of texting or calling. Its frustrating to high hell. The code that shows up is either "GOOGLE SERVICES FRAME WORK KEEPS STOPPING", or "COM.ANDROID.PHONE HAS STOPPED"
Any advice is helpful advice.
Similar problem
FLASHNORM7 said:
So i just got a ul40 phone [dont laugh] and i went in and changed settings, i disabled apps because i was getting like three hors on the batt.
now the phone starts to boot with a white ANS bootscreen then it goes into a second screen, blue that says virgin mobile and thats it.
it stays blue, cant shut the phone off
screen remains on for an hour wont change nothing ive tried helps
CAN ANYONE HELP
by the way i have a laptop running windows 10 home
CAN I FIND DRIVERS TO USE LAPTOP TO GET IN TO THE PHONE????
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i have a similar problem except it gets to the blue assurance screen and then it turns off and then reboots i can't fix it and i don't know what's wrong this is the only phone i have (don't laugh) but i can't not have this phone
Have you tried taking out the battery for a minute or two, then powering up? (Battery is only held down with tape - it can gently be pried out). The other option is a complete reset - instructions on holding the power & volume keys, etc, are posted already.
this phone seems to ship with a lot of malware factory-installed (and possibly more built into the firmware?) so it's critical to go into Settings->Apps and disable everything that looks suspicious, including the less obvious "notepad" app and "voice recorder" app. this should help your phone run somewhat better but there's some adware still running that i haven't figured out how to disable, so a perfect solution in theory would be to root the phone as discussed in this thread. unfortunately so far there doesn't seem to be a working root for this phone.
I did fatory reset from recovery until arrivet to let us go then skip sim then next as new device/retrive from cloud then lis of wifi appear and stop at this point nothing else appear to enter
what the solution please?????