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Hey all,
So my parents bought me a US AT&T SGII(not skyrocket) mid October, a couple of days after it came out, and I have loved it ever since. Anyway, yesterday I dropped my phone and the screen cracked pretty badly. There's like a shatter pattern in the bottom right and one long crack going diagonally across the middle.
Are there any suggested routes for getting the screen replaced or repaired... or really any ideas in general?
P.S. As far as I know there is only the default manufacturers warranty which I don't think would cover cracks this bad. I don't believe there is any insurance on this phone or anything like that.
Thanks for your help!
From what I've read, it's around 200 for a new screen.
Sent from my SGH-I777 using Tapatalk
First of all I'm sorry that is your is crack. Like mentioned before you are going to have to play 200 plus for the screen. If you don't have insurance then I suggest that its best to replace the phone its. Most local shops that replace screens will tell you that they wouldn't replace it. Screen plus labor your looking at roughly 300 bucks. That's about the price of a new phone.
Sent from my SGH-I777 using xda premium
I feel bad for the OP.
Hmm, another drop and screen shattered.
Probably a good time to get a case and screen protector.
jgordo32 said:
Hey all,
So my parents bought me a US AT&T SGII(not skyrocket) mid October, a couple of days after it came out, and I have loved it ever since. Anyway, yesterday I dropped my phone and the screen cracked pretty badly. There's like a shatter pattern in the bottom right and one long crack going diagonally across the middle.
Are there any suggested routes for getting the screen replaced or repaired... or really any ideas in general?
P.S. As far as I know there is only the default manufacturers warranty which I don't think would cover cracks this bad. I don't believe there is any insurance on this phone or anything like that.
Thanks for your help!
Click to expand...
Click to collapse
Get Mommy and Daddy to buy you another?
Sent from my SGH-I777 using xda premium
Did it have a case and screen protector? No case + no screen protector + no insurance = fail. protect your mommy and daddys investment. I have no pity for ppl who dont have protection.
Sent from my Galaxy SII using Tapatalk
Any had to replace theirs???
Any good sources just for the glass???
My lcd is fine
Thx
Sent from my DROID RAZR using xda app-developers app
nope. as for sources you can go here http://cellphone-repair-shop.com/motorola-droid-razr-parts-xt910-xt912/
Sent from my XT910 using xda premium
Thx for the link
Im just looking for the digitizer..not the lcd and all that
Was hoping to find someone that has actually ordered the glass and gone thru the process
Sent from my DROID RAZR using xda app-developers app
Youre better off replacing both at the same time. Most phones have some sort of adhesive holding the glass and the digitizer together.
If you ship it next day tomorrow 2 motorola it's like 179 and whatever you pay for shipping 4 to 5 days turn around. I now love my otter box. The other box is good because the silicone never slips never falls
.215 radio - SimplexROM 1.2 - Daily Driver - XT912 - Wigdetsoid - Linux Installer - Otter Box
Disassembly of an Amoded display and digitizer isn't an easy job as well as correct assembly, especially for thin displays like the one that XT910 sports. I suggest you to order full display assembly for the best practice. However, you can buy the digitizer itself from ebay. Prices are about 50-80 $ !
I have worked on cell phones for years!!
Heat gun works wonders
I will try the ebay stuff maybe try Motorola and see what tgey will do
Again was just hoping to find somebody that has actually bought one before
Thx again guys
Sent from my DROID RAZR using xda app-developers app
I broke mine after dropping it face first on the floor, and got quoted £250 plus postage, only to find that the company had finally received the screen only to find that it would only display green. So I told them to recycle it, it wasn't worth fixing it to wait another 2 weeks after waiting a month for it.
So just be careful whether the actual screen works or not.
Are there any good, thick protective screens that do not hamper the touch performance?
It doesn't matter how thick the screen is, it's still gonna break...I broke my Gorrilla Glassed Defy so had to stop putting it in jugs of beer until fixed it which was a bugger...great old pub trick.
Broke mine a few months ago and have been looking for parts sources since. It seems that the digitizer goes for around 180 to 200 $. But sending it to the repair service here in France costs a bit less. Go figure.
Anyway I'm actually waiting to see a good price on a used phone and will probably buy one and keep my old/broken phone for (other) parts. Or sell it on ebay.
Sent from my XT910 using Tapatalk 2
My screen cracked from a simple 1 foot fall onto my drive way.-. Gorilla glass fails honestly. It was a brand new one too, just got it a few weeks prior because my other wouldn't update to ICS.
Sent from my DROID RAZR using xda app-developers app
My wife's Razr Gorilla glass broke from a 1m fall. When she went to pick it up she also cut her finger in the broken glass, something that is surely an engineering problem. You might expect the phone to brake, but not to injure yourself. I contacted Moto and they changed the LCD for no charge, at least.
A friend was using a s3 when he dropped it.. Around less than a meter as well, he's really short.. Facing up.. The glass broke. So much for gorila glass.. At leastsamsung repaired his phone for free..
Sent from my ICS Moto Razr XT910
Bigger displays are easier to break no matter what kind of glass. Its simple physics
Sent from my SPH-D710 using xda premium
You cannot replace the digitizer alone. The digitizer and LCD and fused together, just like on the iPhone 4 and 4S, and the Galaxy S, S II, and S III phones. You can use a heatgun all you want (I also work in a cell phone repair shop), but you will end up destroying the LCD in the process anyway. The screens are often sold separately so that you can buy them individually, in case you drop your phone again it will be cheaper to repair the second time.
Gorilla glass is for scratch protection, if you drop it, it will crack. There is no getting around that.
So a friend of mine recently shattered her note 2... what are her options in going about getting this fixed/replaced?
As the title states the screen, digitizer, and glass is shattered.
Screen and Digitizer come as one unit, so even if only the glass was broken, you'd need to replace both. You can fix it, but it requires a lot of work disassembling the phone. There are a few how to videos on Youtube for it. Also, the displays aren't cheap. Last I saw, they were >$200 for a new display.
Yea best option is for her to use insurance claim for device. Its $99 and in most cases cheaper than getting it fixed. I recently shattered my screen and replaced the phone thru asurion. Here in houston cell phone repair stores wanted $140 to repair.
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imnuts said:
Screen and Digitizer come as one unit, so even if only the glass was broken, you'd need to replace both. You can fix it, but it requires a lot of work disassembling the phone. There are a few how to videos on Youtube for it. Also, the displays aren't cheap. Last I saw, they were >$200 for a new display.
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Not true. My uncle changed just the glass yesterday. Didn't change the digitizer and everything works great. Glass was $15 from amazon
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jrmiller125 said:
Not true. My uncle changed just the glass yesterday. Didn't change the digitizer and everything works great. Glass was $15 from amazon
Sent from my SCH-I605 using xda app-developers app
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Yeah he's right..I smashed my screen and bought just the bezel of eBay then tried to heat up the front like everyone does and pull the glass away but, the glass and screen came up and then the digitizer broke. Just get it replaced its not worth trying to fix it yourself.
Sent from my SCH-I605 using xda premium
If digitizer is broken you have to send to Samsung for repair. Samsung repaired my screen+digitizer on my S3 for $140.
Having never changed a screen before my uncle got his changed in an hour or so. Just used a heat gun and pried it off. Taped the new one back on. Even switched to white in the process
You can change the front glass by itself, but if the screen or digitizer are broken, then you have to get all 3 together, at least from everything I've seen. For the OP, it's not going to be a cheap fix no matter what is done, but insurance will be cheapest, if available.
Samsung will replace the whole screen for $179. That includes parts labor and shipping both ways.
I made a video on youtube.com/outleradam about repairing the screen with a new one.
AdamOutler said:
I made a video on youtube.com/outleradam about repairing the screen with a new one.
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Adam, your video doesn't show about 2/3 of the process. It is just a black video screen.
Chocu1a said:
Adam, your video doesn't show about 2/3 of the process. It is just a black video screen.
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can someone confirm all i need is one of these
http://www.ebay.com/itm/Titanium-Gr...e_Replacement_Parts_Tools&hash=item20d324b8f3
http://www.ebay.com/itm/Titanium-Re...e_Replacement_Parts_Tools&hash=item257cbdc01e
Only the glass is broken, the rest of the phone works perfectly.
and maybe should the best video my way of how to replace it
The reason you want to purchase the screen with the digitizer is that is is very hard to put the glass on the digitizer with double sided adhesive tape that all sellers of the glass alone don't provide. So most end up trying and get this.
then end up buying the them combined. Good luck but asurion is the cheapest rout for most.
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Well after having my z ultra for a month I decided to go nearly case less (have the Incipio Watson case) using a thin case, I managed to crack the glass over the screen in my pocket which renders the entire phone useless. I do realize that it was my fault for going without a case and not being extremely careful. But now that this has happened to me I want to let you guys know the after effects. Like I said I only cracked the top layer glass but due to design the touch sensitive portion also is damaged. They sandwiched the glass, digitizer, and lcd together as one unit with the digitizer glued directly to the glass so once cracked the entire phone has to be disassembled and glass, digitizer, and lcd has to be replaced as a assembly ($250us). This is not a cheap repair and I've found one aftermarket online repair shop that's charging $300us to fix with no guarantees. And they don't say whether it will still be water proof after repair. I called Sony before they announced the phone here and they told me due to the fact that it isn't offered here they would have to send the phone to the country of origin for repair and it could take a month or two before it returns. And they didn't have a firm cost of repair but $189 normal phone cost. I think due to the thinness of the phone made it extremely fragile with super thin glass (which is how I think they managed the use of metals as stylus) covering the screen. So I recommend getting protection that adds rigidity and screen protection or getting added warranty coverage to the phone to avoid my bad luck.
If something goes wrong with my ultra I will run it over with my car and use my home insurance. 100$ and i get a new one. Here in Sweden it's called "bad luck" insurance
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Reb0rn said:
If something goes wrong with my ultra I will run it over with my car and use my home insurance. 100$ and i get a new one. Here in Sweden it's called "bad luck" insurance
Sent from my C6833 using Tapatalk 4
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Lmao
Sent from my C6806 using XDA Premium 4 mobile app
so do u think its worth it to get the $80 2-year insurance that the sony store offered me?
poisonsushi319 said:
so do u think its worth it to get the $80 2-year insurance that the sony store offered me?
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I wish I had waited and got the lte version and insurance but it was looking like they weren't gonna release the beast for America. I hope now it'll be a quick turn around fix now tho. But considering getting the lte version with insurance.
Did you crack it from pocket pressure or something hit it? Was your phone screen facing outwards?
u misses out the most important thing ppl came to this kinda of post to see
everything u said was aleady clear by your title
so
we re all here to see,,,,
How did you break it ?
hutchins said:
Well after having my z ultra for a month I decided to go nearly case less (have the Incipio Watson case) using a thin case, I managed to crack the glass over the screen in my pocket which renders the entire phone useless. I do realize that it was my fault for going without a case and not being extremely careful. But now that this has happened to me I want to let you guys know the after effects. Like I said I only cracked the top layer glass but due to design the touch sensitive portion also is damaged. They sandwiched the glass, digitizer, and lcd together as one unit with the digitizer glued directly to the glass so once cracked the entire phone has to be disassembled and glass, digitizer, and lcd has to be replaced as a assembly ($250us). This is not a cheap repair and I've found one aftermarket online repair shop that's charging $300us to fix with no guarantees. And they don't say whether it will still be water proof after repair. I called Sony before they announced the phone here and they told me due to the fact that it isn't offered here they would have to send the phone to the country of origin for repair and it could take a month or two before it returns. And they didn't have a firm cost of repair but $189 normal phone cost. I think due to the thinness of the phone made it extremely fragile with super thin glass (which is how I think they managed the use of metals as stylus) covering the screen. So I recommend getting protection that adds rigidity and screen protection or getting added warranty coverage to the phone to avoid my bad luck.
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Just to let you know, while looking on the brando site, I noticed they had Z ultra replacement screens for $150.... Don't know their quality, etc... but I did see them...
I only have a Skinomi clear skin on mine. Front pocket, back pocket daily phone. Even the hood of my car dropped on it while using it doing a repair. No issues here pretty tough. Although I was sure I cracked it after that incident.
Yeah, I'm on the same boat.. How tf did it break?
alias3800 said:
Yeah, I'm on the same boat.. How tf did it break?
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Had it in the pocket screen faced towards my leg in a squatted position (wasn't thinking and frustrated at the same time from work) and cracked it from pressure/flexing presumably since all cracks stem from single crack at edge. What's crazy is that it seems to still be cracking even though im not using it. Have pictures in tow.
Did you squat really low? or like sitting down position kind of squat? Did you feel the pressure on in your pocket?
I have the phone as well and I only have a gel case, but I'm always scared to sit down with it cause I feel a bit of pressure when I do.
I don't wear skinny jeans, just regular straight jeans.
just bought my 2 year insurance from sony.
poisonsushi319 said:
just bought my 2 year insurance from sony.
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What is the clause for the insurance ...like is accidental covered >> and how long do you have to decide when to get the insurnace ??
I have insuarance for one year. Here, in Spain, there is one for 69 euros. I have it for my Note 2 also and they changed entire sceen to it, 225 euros if i had to pay but insuarance paid.
trooper1414 said:
What is the clause for the insurance ...like is accidental covered >> and how long do you have to decide when to get the insurnace ??
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its 2 years, u have 30 days from purchase date. it covers everything except stolen.
The ZU is nearing its 2 year birthday, I've had mine for about 8 months now. So far I have been more than happy with it, although I do have to say I'm quite disappointed with the build quality. To be more specific, the paint job of the aluminium/plastic parts. It literally starts to fall off/rub away, whereas I still baby my ZU. This puzzles me and tells me there is nothing brushed about the 'aluminum (is it plastic?), just an ordinary paint job. Also, I've noticed that the material is rather weak, getting dents easily.
What is your experience concerning the wear & tear of this device?
I must agree that the paint of the aluminium parts is rather weak, my 5 months old ZU already got some of it torn. In addition it gets easily bended, when I put my phone on a table or sth the right bottom corner is like 1mm over the surface. And it scratches a lot, especially the back, seriously I'm only putting it in or from the pocket with no keys or anything and it looks like some really angry cat wanted to play with it. However the front is untouched, despite using pencil a lot to navigate, but the oleophobic coating have gone just after a month and because of it random touches appears. Aparr from these, I have no complaints and sorry for my English, not my native lang
Regards
I bought my second Z Ultra today
The screen on my July 2013 ZU broke with my thighs pressure while I was driving. I thought it was safe but it cracked.
Service centre in India wanted Rs. 10400 to replace screen. Grey market Rs. 8000. And it would lose waterproofing after replacement. New Z Ultra is Rs. 18500. So I bought my second ZU today (Feb 15 make)
Last time a Leather cover was given free but this time its DK30 magnetic dock which is good. I will keep check on price for screen and when it drops I will replace my broken ZUs screen and gift it to my wife who is using my old Note 1
My new ZU is on 4.4.4 so I am thinking if I should upgrade to Lollipop or not. I dont like Lollipop. I used it on Moto E2 and it looks crap.
I have two Ultra and both are in mint condition. No scratches, nothing. Not a single noticeable defect. They move along in cases but still. Have not experienced any denting or anything else that would put them in a worse position so I am perfectly happy with the quality.
I think mine is just over a year old now
Tons of scratches on the back, and some on the front (i don't use a case or screen protector)
I've got it running the latest slimkat and I've got no complaints with regards to this OS
Might be moving onto the Samsung s6
I use a book style cover to protect mine, and it's still in quite good condition. I reckon on having to buy a new cover every 4 months as the plastic frame which holds the ZU cracks or breaks, particularly at the corner where the USB socket is present and there's not enough plastic to be strong.
There's a ding on the corner near the USB connector where I dropped it and the case's missing plastic wasn't able to protect it.
I haven't removed the anti-shatter plastic film on front or back. You can't see the fine pattern of scratches on the front when the phone is turned on. Sometimes I clean the screen with a slightly damp towel, and if I rub hard it polishes out the scratches a bit.
Battery life is still good, I don't think it's diminished too much. Sony have always had good battery technology (apart from when they had exploding laptop batteries!).
Overall then my XZU has been a good phone and I've had good value out of it as I use it all the time - I don't have a tablet, I go straight for a laptop if I need to do proper work.
The XZU is my phone, ebook reader, email reader, news reader, podcast & music player, GPS mapper, instant messaging console (G hangouts), shopping assistant (checking prices in shops with barcode scanner), movie viewer (netflix), chromecast controller (netflix) and occasionally acts as a game console.
My backplate cracked so I used the extended warranty I bought with the phone to fix it.
Sony said they couldn't replace it because its discontinued so they bought out my warranty and phone for the total amount I paid. So I got a free ultra basically.
I fixed the backplate myself. I'd really like to fix the faux aluminum edges. They sell them online but u don't want to go in blind and dissect my phone.
Almost mint here (everything is perfect except that the screen ASF is shinning just a little less than the back one) after eight months. I have two cases, the plastic one I use 95% of the time and the Krusell leather book one that I only use when I think I need an extra protection.
USB protective flap
The Z Ultra has one of the best build qualities IMHO:good: . I do not have a scratch, paint job issue etc. Only problem I had after a year of use was the USB protective flap:crying:. Until it was ok, I used to wash the phone whenever it got dirty. Although the usb protective flap is available on ebay, I'm skeptical about opening, fearing it might lose the original build. If anyone has any ideas - please share.
I put screen protector on my replacement XZU when the one I purchased was replaced under warranty. Only problem is stuff building up in the cracks; dirt, dust, etc. builds up in the cracks of the body, and I HATE that. I also have the ? lens attachment case that I leave on all the time, where the two upper corners have cracked off.
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gauthamsv said:
The Z Ultra has one of the best build qualities IMHO:good: . I do not have a scratch, paint job issue etc. Only problem I had after a year of use was the USB protective flap:crying:. Until it was ok, I used to wash the phone whenever it got dirty. Although the usb protective flap is available on ebay, I'm skeptical about opening, fearing it might lose the original build. If anyone has any ideas - please share.
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Click to collapse
I don't think you have to dissect your phone for the USB flap only.
Just buy a new one on eBay and replace it by fitting the string attached into its hole. ?
Edit: to stay in topic, my Ultra is a D1 unit, exchanged like one month later for another brand new under warranty, and it's been y daily driver since.
Paint have come off of 3 out of 4 corners, but other than that, the phone is pristine.
You should see my old GS3 (which now has my mother in law): all plastic-aluminum-painted edges are broken in several points, there's no paint on the on/off button anymore, plastic back cracked... ?
Overall, I'm super happy and my phone is still as elegant as was when I first opened the box. ?
My screen got hairline cracks twice. Sony repaired it free under the warranty. I also purchased 3 off ebay with cracked screens for under $100 each. I got them repaired through sony for free. $$$$
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bigl34461 said:
My screen got hairline cracks twice. Sony repaired it free under the warranty. I also purchased 3 off ebay with cracked screens for under $100 each. I got them repaired through sony for free. $$$$
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Ahahah this is super cool! I wonder how did you manage to have them exchanged without warranty???
fastest83 said:
Ahahah this is super cool! I wonder how did you manage to have them exchanged without warranty???
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The phones happened to still be under warranty. When Sony asked for the receipt I just showed them the ebay receipt. I didn't think they would repair it, but they did......4 times....?
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bigl34461 said:
The phones happened to still be under warranty. When Sony asked for the receipt I just showed them the ebay receipt. I didn't think they would repair it, but they did......4 times....?
Sent from my C6806 using XDA Free mobile app
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That's not only luck, you're the luckiest man alive when it comes to warranties...!
I mean, like 8 out of 10 have all kinds of problems with warranty, you're the live exception! ?
gauthamsv said:
The Z Ultra has one of the best build qualities IMHO:good: . I do not have a scratch, paint job issue etc. Only problem I had after a year of use was the USB protective flap:crying:. Until it was ok, I used to wash the phone whenever it got dirty. Although the usb protective flap is available on ebay, I'm skeptical about opening, fearing it might lose the original build. If anyone has any ideas - please share.
Click to expand...
Click to collapse
the usb flap is one easy replacemnt. just pull out the existing one neatly just a little pressure, make sure to hold the extension plastic that connects to the flap rather than the flap itself. When you get the replacement just insert the new replacement the same way you pulled out the old one:good:
adilovesrolls said:
the usb flap is one easy replacemnt. just pull out the existing one neatly just a little pressure, make sure to hold the extension plastic that connects to the flap rather than the flap itself. When you get the replacement just insert the new replacement the same way you pulled out the old one:good:
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Click to collapse
I ordered the flap of eBay and replaced it as per your instructions. Jiffy - my ZU is back to being new. Thanks!
Have been using Z Ultra for almost 1.5 years now but this is my 3rd Ultra. First one was silver color and I used it for about a year and since the paint in the side had peeled off, sold it and bought Lumia 1520 but screen was not upto my satisfaction (Size-wise), so again bought Z ultra Black color. Unfortunately, within a week, my kid threw moto360 and it fell on the ZU screen, it cracked and touch is not working (Thank God, nothing happened to Moto360). I Checked with Sony as it was hardly a week old but since it was physical damage, they said it will cost around $200 to replace the screen
Instead of that, I went and bought a new one for around ˜ $250 during Christmas offer. It has slight scratches on the back as I dont like to use back protection while the front is in pristine condition. Eagerly waiting for p8Max/LeTV Max now, provided it is in my budget!
cashif said:
Have been using Z Ultra for almost 1.5 years now but this is my 3rd Ultra. First one was silver color and I used it for about a year and since the paint in the side had peeled off, sold it and bought Lumia 1520 but screen was not upto my satisfaction (Size-wise), so again bought Z ultra Black color. Unfortunately, within a week, my kid threw moto360 and it fell on the ZU screen, it cracked and touch is not working (Thank God, nothing happened to Moto360). I Checked with Sony as it was hardly a week old but since it was physical damage, they said it will cost around $200 to replace the screen
Instead of that, I went and bought a new one for around ˜ $250 during Christmas offer. It has slight scratches on the back as I dont like to use back protection while the front is in pristine condition. Eagerly waiting for p8Max/LeTV Max now, provided it is in my budget!
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I'm with you there, don't rule out the Mediapad X2 either There is a plastic film on the back, which you can easily peel off. Try it out You can stick on a tempered glass sheet on there easily afterwards.
gideonMorrison said:
I'm wait you there, don't rule out the Mediapad X2 either There is a plastic film on the back, which you can easily peel off. Try it out You can stick on a tempered glass sheet on there easily afterwards.
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Thanks but wouldnt 'Sony' logo come off as well if I were to remove the plastic film?