Hi guys,
my Nexus 9 started to randomly shutdown around 40-50% with some strange noises and screen artefacts. I know some people faced that as well. I've tried to go trough that google support bull*hit and finally when we agreed it's battery issue, they stopped answering - seriously.
So I've removed the back cover - it's pretty easy. The battery is 2 pieces, one is ok, the second is probably dead - very bloated. So I need a new battery and it will probably be ok. BUT the battery is impossible to buy
I've contacted our local HTC partner repair centre, but they told me, they no longer do repairs, they just send it to HTC, so they cannot say how much will the battery replacement cost :silly:
So finally the question - is there any way how to get a new battery for the Nexus 9? Swap is super easy and paying half a price of the tablet for battery replacement, which I can do in 3 minutes is just lame.
Anyone saw Nexus 9 battery as spare part? Anywhere? I've found a guy in Poland, but he's not replying to my emails.
Thanks!
chroust said:
Hi guys,
my Nexus 9 started to randomly shutdown around 40-50% with some strange noises and screen artefacts. I know some people faced that as well. I've tried to go trough that google support bull*hit and finally when we agreed it's battery issue, they stopped answering - seriously.
So I've removed the back cover - it's pretty easy. The battery is 2 pieces, one is ok, the second is probably dead - very bloated. So I need a new battery and it will probably be ok. BUT the battery is impossible to buy
I've contacted our local HTC partner repair centre, but they told me, they no longer do repairs, they just send it to HTC, so they cannot say how much will the battery replacement cost :silly:
So finally the question - is there any way how to get a new battery for the Nexus 9? Swap is super easy and paying half a price of the tablet for battery replacement, which I can do in 3 minutes is just lame.
Anyone saw Nexus 9 battery as spare part? Anywhere? I've found a guy in Poland, but he's not replying to my emails.
Thanks!
Click to expand...
Click to collapse
Don't waste your time putting a new battery in it. It's a hardware issue. My first N9 thr exact same issue after 4 months of use and ultimately had to be replaced. There's another forum here on XDA pertaining to the exact same issue. Under 50% screen locks up with a scrambled image and loud noise from the speakers. It's a bad motherboard and the only fix is a new motherboard or new Nexus 9. Trust me on this. You can replace the battery, but it won't help this issue. Sorry
---------- Post added at 08:45 PM ---------- Previous post was at 08:44 PM ----------
GibsonSGJ said:
Don't waste your time putting a new battery in it. It's a hardware issue. My first N9 thr exact same issue after 4 months of use and ultimately had to be replaced. There's another forum here on XDA pertaining to the exact same issue. Under 50% screen locks up with a scrambled image and loud noise from the speakers. It's a bad motherboard and the only fix is a new motherboard or new Nexus 9. Trust me on this. You can replace the battery, but it won't help this issue. Sorry
Click to expand...
Click to collapse
Furthermore, both Google and HTC know of this issue. I swear they instruct their tech people to play dumb.
Sadly that make sense. After I've send a few photos, when I was quick enough to take a photo of the display before shutdown, google support went silent!
These are not a good news, but I thank you for reply and sharing some light on it. I will consider buying a new tablet then.
GibsonSGJ said:
Don't waste your time putting a new battery in it. It's a hardware issue. My first N9 thr exact same issue after 4 months of use and ultimately had to be replaced. There's another forum here on XDA pertaining to the exact same issue. Under 50% screen locks up with a scrambled image and loud noise from the speakers. It's a bad motherboard and the only fix is a new motherboard or new Nexus 9. Trust me on this. You can replace the battery, but it won't help this issue. Sorry :
Click to expand...
Click to collapse
Makes sense. My N9 has had minimal use (displaced by Pixel-C). Brought it out of hibernation a while back, and it kees crashing (even when on charge!)
I've had this problem with crashing and loud noises several times. Previously I had a charging issue, under warranty the mainboard was replaced. A long while after that the problems with scrambled screen and loud noises started. I then disconnected the battery, and reconnected it, and the problem went away for a long time. But it has returned and even returning more often.
So I ordered a replacement battery via ebay (straight from China), and yesterday I finally found some time to replace it. First thing I noticed the tablet is more responsive, snappier.. It hasn't discharged enough to reproduce the problem, but I had trouble lately with updating apps when it wasn't on the powersupply, which convinced me it was a faulty battery. Now it's updating without charger no problem at all.
2,5 weeks after replacing the battery, and the problem did not come back. I'm happy with it.. pretty easy fix..
So the same problem has been happening to me also, got the N9 up to 7.1.1 and this started to happen a lot more. Seems to be when the battery is low (under 50% or 40%, somewhere around there) and usually when I'm looking at the Chive app, mostly again with animated GIF's they have. I'm not sure it's happened with games since I mostly game on my N6 since it has more RAM so it plays a bit better where the 2GB on the N9 is too laggy.
Any way, so this happens now too. So some say bad motherboard, others say bad battery. Has anyone gone through the trouble of the motherboard replacement? Or have actually had HTC replace the motherboard on warranty? If yes, has it made the problem go away? Has anyone else bought a battery off eBay (I can't find them new OEM anywhere and I hate the idea of a Chinese knockoff so close to my hands and face - ya know, fire) and had the problem go away?
I've replace all manners of parts from various phones so I know I can do it to the N9, which is just a large ass phone. I have to give up my N9 for some Samsung tablet (sorry 7" tablets are too small). I love having a 8"-10", pure vanilla Android tablet. I wish Google would make another one that was like the N9.
DeathAdder666 said:
So the same problem has been happening to me also, got the N9 up to 7.1.1 and this started to happen a lot more. Seems to be when the battery is low (under 50% or 40%, somewhere around there) and usually when I'm looking at the Chive app, mostly again with animated GIF's they have. I'm not sure it's happened with games since I mostly game on my N6 since it has more RAM so it plays a bit better where the 2GB on the N9 is too laggy.
Any way, so this happens now too. So some say bad motherboard, others say bad battery. Has anyone gone through the trouble of the motherboard replacement? Or have actually had HTC replace the motherboard on warranty? If yes, has it made the problem go away? Has anyone else bought a battery off eBay (I can't find them new OEM anywhere and I hate the idea of a Chinese knockoff so close to my hands and face - ya know, fire) and had the problem go away?
I've replace all manners of parts from various phones so I know I can do it to the N9, which is just a large ass phone. I have to give up my N9 for some Samsung tablet (sorry 7" tablets are too small). I love having a 8"-10", pure vanilla Android tablet. I wish Google would make another one that was like the N9.
Click to expand...
Click to collapse
Some people have just unplugged and replugged the battery and had great success.
I changened by battery last week. The problem is gone and I have 6h oof screentime back. Change is easy, would recommend everyone to do so.
jupppo said:
I changened by battery last week. The problem is gone and I have 6h oof screentime back. Change is easy, would recommend everyone to do so.
Click to expand...
Click to collapse
I couldn't figure out how to unplug the cables.
You need to pull it vertically from the board. I used a guitar pick to make it a bit looser, then I pulled it of.
jupppo said:
I changened by battery last week. The problem is gone and I have 6h oof screentime back. Change is easy, would recommend everyone to do so.
Click to expand...
Click to collapse
can you provide a link to the battery you purchased.
enriquejones666 said:
can you provide a link to the battery you purchased.
Click to expand...
Click to collapse
Mine came from eBay: http://www.ebay.com/itm/282260137225
Verstuurd vanaf mijn Nexus 9 met Tapatalk
Mine from Amazon
amazon.de/gp/product/B01MR3AW8Z/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1
Anyone know a link to a reputable seller for a new N9 battery?
jupppo said:
I changened by battery last week. The problem is gone and I have 6h oof screentime back. Change is easy, would recommend everyone to do so.
Click to expand...
Click to collapse
Is it still working?
I am pretty sure is the battery connector. I unplugged and replugged the connector and the problem was gone for a few days. I could finally solve it applying a contact cleansing spray to the connector and then using a special kind of glue which is typically used to prevent screws for unfasten. It has worked perfectly since then, no need to replace the battery.
Zurko said:
Is it still working?
Click to expand...
Click to collapse
´
Ähm yes, why shouldn't it?
jupppo said:
´
Ähm yes, why shouldn't it?
Click to expand...
Click to collapse
Just wanted to be sure this was the root cause.
Already exchanged my battery in the meantime.
Thanks anyway!
I installed a replacement battery six months ago due to shortening run times on the original battery. I purchased it from newpower99.com for $60. They have an instructional video on their site that shows how to replace the Nexus 9's battery. It worked well for me, giving me a run time that was comparable to the run time when the Nexus 9 was new.
Related
Please... someone help me as I have bought this phone without a warranty and likewise have no insurance.. and I JUST bought the phone maybe a month ago!!!!/B]
My phone won't keep a charge, it charges only to a certain point while on the charger (that is any charger, inc. the one that came with the phone), but will die within about 15-20 mins after taking it off of the charger, and if I use it while on the charger it will drain the battery the same way as if it was off of the charger, and die within 10-15 mins! Likewise, it started doing this funky vibrating stuff just an hour ago and will not boot up while on the charger at all anymore! I did a little research and found different opinions.. the most relevant being a need to replace the charger port and the other to change the battery. This is crazy as my phone as well as the accompanying accessories such as the battery and the charger were bought brand spanking new and SHOULD NOT be going crazy like this!
Signed,
One p.o'd Miss
I take it the phone is 100% stock; not rooted or no custom ROM? And you say that it is new and you did nothing to cause this? You didn't get it wet?
Try a factory restore. If that doesn't help then I would try a new battery.
Sounds like a failed battery to me.
A trip to your phone carrier store would be easy enough. I think they would at least try another battery for quick diagnosis.
Response
Agoattamer said:
I take it the phone is 100% stock; not rooted or no custom ROM? And you say that it is new and you did nothing to cause this? You didn't get it wet?
Try a factory restore. If that doesn't help then I would try a new battery.
Click to expand...
Click to collapse
No, I did no cause the issue nor did I get my phone wet. It simply started doing what I described in my initial post.. I noticed it when I plugged my phone in and it has been an ongoing situation for about 4-5 days now.
Thank you for the response and suggestion
Response
i717 said:
Sounds like a failed battery to me.
A trip to your phone carrier store would be easy enough. I think they would at least try another battery for quick diagnosis.
Click to expand...
Click to collapse
Thank you very much for the quick response. I figured that the battery was the issue. I had a Samsung Galaxy 3 prior to purchasing the Note and it had the exact same issue,.. well not the same exact symptoms, but the need for a new battery due to not taking a charge, and I hadn't had that particular phone more than 6 months! Perhaps it is a Samsung manufacturing issue with faulty batteries, similar to car manufacturers who have massive recalls on their vehicles due to faulty engine or other car parts. My physician told me that I needed to switch to an IPhone, lol... better quality I assume. Perhaps he is right.. ???
....
MommaHoney said:
No, I did no cause the issue nor did I get my phone wet. It simply started doing what I described in my initial post.. I noticed it when I plugged my phone in and it has been an ongoing situation for about 4-5 days now.
Thank you for the response and suggestion
Click to expand...
Click to collapse
Oh.. I forgot, yes the phone is 100% stock as you assumed. Terrible that it is doing what it is doing! Guess I need to get that battery then... ho hum.. more moola out of my darn pockets!
Your carrier (AT&T, T-Mobil, etc) store would at least put in a known good battery to see if that is all it is. And if so, then a new the cost of a new battery is next.
And as far as the iPhone......been down that road, and I could never go back to the iPhone. It was good for it's purpose and reliable. But NO more reliable than any Android phone I've owned. (3 of them).
And should the battery die in the iPhone, you will need to take it or send it back to an iPhone repair center. You don't just pull the back of it off, and replace the battery. At least in my 2 - iPhone 3G versions anyway.
And then there is rooting...cant hack an iPhone. You can jail break them, but that is not the same thing, and you still have no control over the OS.
JMO on the apple stuff.. Good, but VERY limited.
Keep your Note, it's better IMO, and has a huge screen.
It's hard for me to imagine a Sony product that isn't made of the highest quality.
When browsing around the Sony forums and other places on the net, I keep seeing the same complaints. The magnetic charging ports are falling out which is allowing water to leak into the phone, ruining the phone. The phone also shuts down after downloading a lot of data over LTE or recording with the camera, due to overheating. I also see reports of people being unable to hold conversations because one party can not hear the other.
Are these people over exaggerating or are these real complaints? I was just ready to pull the trigger on one when I started seeing all of this stuff. Can anyone chime in that has had their phone over 1 month and has ZERO issues with it? Maybe there are just a select few that got a bad batch or something.
If you post can you also please post when you bought the phone or when you think it was manufactured. Maybe we can narrow this down to a time frame or specific region.
Just try to buy week 22 or higer (you have a little sticker that you pull out in sdcard compartment.
Yes, there are some things that we wouldn't expect from Sony but that was older batches.
I can record 5 min 4K video so can't see problem here.
All other manufacturers limited 4K to 5min, that's why they didn't have same problems.
Sony decided not to limit duration, so sometimes there will be overheating msg and closing camera.
I don't have any problem you said, I know for those guys and I'm sure that's all true but that's not general flaw and issue, that's perfectly normal...
If you aren't satisfied with Z2 you can always return in or change for another device...
Sent from my D6503 using Tapatalk
I came from M8 and S5, after having the z2 for 2 months, there are couple things I really don't like about the z2, it is noticeably slower, say you click on the camera icon, it doesn't come on instantaneously, the in call voice quality and speaker phone are only ok, not great, volume is a bit on the low side.
The in call quality and dim volume is a deal breaker for me, I am looking to switch to the G3 or Note 4.
funky0308 said:
Just try to buy week 22 or higer (you have a little sticker that you pull out in sdcard compartment.
Yes, there are some things that we wouldn't expect from Sony but that was older batches.
I can record 5 min 4K video so can't see problem here.
All other manufacturers limited 4K to 5min, that's why they didn't have same problems.
Sony decided not to limit duration, so sometimes there will be overheating msg and closing camera.
I don't have any problem you said, I know for those guys and I'm sure that's all true but that's not general flaw and issue, that's perfectly normal...
If you aren't satisfied with Z2 you can always return in or change for another device...
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
Well a huge problem is that I live in the USA and Sony will not cover any manufacture defect because there is zero warranty coverage in the US. I went through this with a Motorola phone I bought from Canada once.
So how long have you had your phone? Do you use the magnetic charging connector at all?
coolmingli said:
I came from M8 and S5, after having the z2 for 2 months, there are couple things I really don't like about the z2, it is noticeably slower, say you click on the camera icon, it doesn't come on instantaneously, the in call voice quality and speaker phone are only ok, not great, volume is a bit on the low side.
The in call quality and dim volume is a deal breaker for me, I am looking to switch to the G3 or Note 4.
Click to expand...
Click to collapse
How long ago did you buy your device? Was it a newer one? I really don't want to get the g3 but it looks like I may be forced to
seh6183 said:
It's hard for me to imagine a Sony product that isn't made of the highest quality.
When browsing around the Sony forums and other places on the net, I keep seeing the same complaints. The magnetic charging ports are falling out which is allowing water to leak into the phone, ruining the phone. The phone also shuts down after downloading a lot of data over LTE or recording with the camera, due to overheating. I also see reports of people being unable to hold conversations because one party can not hear the other.
Are these people over exaggerating or are these real complaints? I was just ready to pull the trigger on one when I started seeing all of this stuff. Can anyone chime in that has had their phone over 1 month and has ZERO issues with it? Maybe there are just a select few that got a bad batch or something.
If you post can you also please post when you bought the phone or when you think it was manufactured. Maybe we can narrow this down to a time frame or specific region.
Click to expand...
Click to collapse
Lets not foget that fact that usually theres only people posting with problems. ofcourse it looks like alot problems when only they post who got issues with their phone.
im having week 20 phone without any issues.
Lawido said:
Lets not foget that fact that usually theres only people posting with problems. ofcourse it looks like alot problems when only they post who got issues with their phone.
im having week 20 phone without any issues.
Click to expand...
Click to collapse
Yea I know that's why I wanted to ask around and see how many people weren't having problems. To me its got the best specs by far of any phone. I think the sound issues and maybe a bit of lag can be fixed with custom roms and what not. I just don't want to end up with the charging port popping out and then I don't realize it and go for a swim. The phone is going to cost me a lot of money and I won't have a warranty.
seh6183 said:
Well a huge problem is that I live in the USA and Sony will not cover any manufacture defect because there is zero warranty coverage in the US. I went through this with a Motorola phone I bought from Canada once.
So how long have you had your phone? Do you use the magnetic charging connector at all?
Click to expand...
Click to collapse
My advice - don't pay 600-800$ for device without warranty.
You never know..
I have device for a two months, I had Z1 (still have it) and I don't have any problems with both.
I totally agree with that post - nobody will open thread - my device is working perfectly -
All you can see here is problems and guys seeking for help but that doesn't mean it's faulty device.
As I said, I'm perfectly satisfied with Xperia Line and will buy Z3 as well...
That will be perfect device
Sent from my D6503 using Tapatalk
funky0308 said:
My advice - don't pay 600-800$ for device without warranty.
You never know..
I have device for a two months, I had Z1 (still have it) and I don't have any problems with both.
I totally agree with that post - nobody will open thread - my device is working perfectly -
All you can see here is problems and guys seeking for help but that doesn't mean it's faulty device.
As I said, I'm perfectly satisfied with Xperia Line and will buy Z3 as well...
That will be perfect device
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
Im thinking about getting it and getting an aftermarket warranty like squaretrade.
seh6183 said:
Well a huge problem is that I live in the USA and Sony will not cover any manufacture defect because there is zero warranty coverage in the US. I went through this with a Motorola phone I bought from Canada once.
So how long have you had your phone? Do you use the magnetic charging connector at all?
Click to expand...
Click to collapse
i've had my phone for over 2 months batch no 14w17 no single fault works flawlessly can record 4k up to 9 mins and doesn't shut down till i turn it off myself and then the warning kicks in i reckon others having problems have conflicting apps downloaded and they just don't know it yet i use the charging dock from day one nothing has pulled out i submerge the phone in water a lot no leaks the phone does exactly what the whitepaper says i use a 64gb sandisc sdhc sd card
yomo22 said:
i've had my phone for over 2 months batch no 14w17 no single fault works flawlessly can record 4k up to 9 mins and doesn't shut down till i turn it off myself and then the warning kicks in i reckon others having problems have conflicting apps downloaded and they just don't know it yet i use the charging dock from day one nothing has pulled out i submerge the phone in water a lot no leaks the phone does exactly what the whitepaper says i use a 64gb sandisc sdhc sd card
Click to expand...
Click to collapse
Well that sounds absolutely great! I just ordered a white one from Amazon.com after reading all the great reviews on it. People are saying its the best phone they have ever used. I also picked up a charging dock. May need to get a second one but we will see. Does the phone come with a magnetic charging cable or a regular micro-USB cable?
I don't own a Z2, but what I can say is that that magnetic conector thing is half Sony's fault, half use of cheap third party cables's fault.
AFAIK, the connector wasn't meant to be used with cables, but only on stationary charging docks. The constant movement of the cable and device while using the device while charge might be the culprit to "invoke" both parties's fault I mentioned above.
Sent from my SGP311 using Tapatalk
I haven't heard anything about any Z2s shutting down from overheating, the camera closing on over temp is common though. How much time it takes before it hits the set point depends on a lot of variables, but basically the higher the ambient temp and/or the more heat generation inside phone(using data, high CPU loads, continuous live view, etc) prior/during camera use will impact it. I live in a warm region and when testing I got 6min of 4k before hitting alarm.
My phone is put on a magnetic dock every night and everytime I get in my and my port is doing fine.
My phone is from week 17 and has a the of center issues but everything works fine.
I didn't add a squaretrade warranty (not sure if could since didn't add it within 30 days of purchase), if I have a warranty issue prior to the US having parts I'll just send it to it's retail country.
Sent from my D6503 using Xparent Red Tapatalk 2
Felimenta97 said:
I don't own a Z2, but what I can say is that that magnetic conector thing is half Sony's fault, half use of cheap third party cables's fault.
AFAIK, the connector wasn't meant to be used with cables, but only on stationary charging docks. The constant movement of the cable and device while using the device while charge might be the culprit to "invoke" both parties's fault I mentioned above.
Sent from my SGP311 using Tapatalk
Click to expand...
Click to collapse
I have w17 version and i haven't encountered any defects of any kind. This phone is awesome !
I have a week 20 phone without any issues and I consider it a fantastic device! come from note 1.
I've had my Z2 for a month now and couldn't be happier. No problems with over heating (Haven't done the 4K recording thing though), plug in my magnetic charge cable overnight (well, mostly every other night - what an awesome battery!).
I immediately installed Nova and have settled on Smart Launcher pro.
Also, was too impatient for OTA .402 update, so I did that myself.
When Sony support stops, I'll probably go CM but, for the moment, it's all good.
Michael
funky0308 said:
Just try to buy week 22 or higer (you have a little sticker that you pull out in sdcard compartment.
Click to expand...
Click to collapse
Thing is how to verify this when the box is sealed.
week 22 is may 26 to jun 1
is this date printed on the bar code on the box itself ?
seh6183 said:
It's hard for me to imagine a Sony product that isn't made of the highest quality.
When browsing around the Sony forums and other places on the net, I keep seeing the same complaints. The magnetic charging ports are falling out which is allowing water to leak into the phone, ruining the phone. The phone also shuts down after downloading a lot of data over LTE or recording with the camera, due to overheating. I also see reports of people being unable to hold conversations because one party can not hear the other.
Are these people over exaggerating or are these real complaints? I was just ready to pull the trigger on one when I started seeing all of this stuff. Can anyone chime in that has had their phone over 1 month and has ZERO issues with it? Maybe there are just a select few that got a bad batch or something.
If you post can you also please post when you bought the phone or when you think it was manufactured. Maybe we can narrow this down to a time frame or specific region.
Click to expand...
Click to collapse
I came to Z2 from Galaxy Note 3, before that I had HTC One.
Z2 is the best for me among the 3 devices, it is not ideal but ticks all my boxes.
I have a 14W17 and while it gets warm when recording 4K, I did not manage to overheat it. I made a test yesterday just to check out, Ireland, Dublin, around 20 degrees yesterday in the shadow. I was walking in the sun and recording for 5 minutes, 4k video with steady shot, so even more demanding for internals. The phone was warmish, but not as hot as I thought.
Afterwards I checked and the CPU temp was 61 degrees while battery temp was 37 degrees, so yes, it gets warm but not so hot.
What was making this phone really hot was the AR mode or the special effects app, that lets you put things like falling satelite, ghosts and other stuff postprocessing. Those two made the phone hot, but nothing else is able to make mine this hot and I do not care about those two modes anyway.
I would really recommend this phone but I would never buy it without any kind of warranty. I would never buy piece of electronics that is that expensive, without any kind of warranty.
Anyway, look at M8 forum, Samsung forums. Those people that are happy, usually don't praise the phone on forums, but those that have problems - do... I was really worried and almost certain, I would not buy Sony but I said oh well, let's try something new (never had Sony phone before, only sony-ericsson). I do not regret it for now, even just for battery life it was worth it for me, I don't care about waterproofness whatsoever.
Noise cancelling headphones is a great plus as well!
Z2 should be available later this year is USA I think, if not, maybe Z3?
Lawido said:
Lets not forget that fact that usually theres only people posting with problems. ofcourse it looks like alot problems when only they post who got issues with their phone.
Click to expand...
Click to collapse
Exactly this, most people come to the forum are looking for help solving a problem or require specific needs but the truth is that these people are a vast minority of all the users of the phone rather than people making threads praising and complementing the device except for example if you look in the battery thread or the camera thread.
I've got a week 15 model and I love my phone, it's the best phone I've ever had, the previous phones I had that I considered the best were the Xperia X1 and the Motorola V3X.
Anyway, don't be dissuaded from the phone because of complaints you see in forums but that warranty issue, that's a bit dodgy, I wouldn't buy something if it didn't come with a guarantee or warranty.
One Twelve said:
Thing is how to verify this when the box is sealed.
week 22 is may 26 to jun 1
is this date printed on the bar code on the box itself ?
Click to expand...
Click to collapse
You should be able to inspect the device before purchasing it and if you're purchasing from an online retailer you should have 7-14 days exchange/refund as per distance selling laws (if applicable in your country) if you're not happy with it after inspection, you wouldn't buy a car without taking a look inside/giving it a test drive would you?
seh6183 said:
Well a huge problem is that I live in the USA and Sony will not cover any manufacture defect because there is zero warranty coverage in the US. I went through this with a Motorola phone I bought from Canada once.
Click to expand...
Click to collapse
I find this odd since t-mobile already offers the z2 in the US. Isn't it possible to buy off contract from sony within the US as well ?
---------- Post added at 02:41 PM ---------- Previous post was at 02:32 PM ----------
TheOnlyIntruder said:
You should be able to inspect the device before purchasing it and if you're purchasing from an online retailer you should have 7-14 days exchange/refund as per distance selling laws (if applicable in your country) if you're not happy with it after inspection, you wouldn't buy a car without taking a look inside/giving it a test drive would you?
Click to expand...
Click to collapse
Way they do it in my country is they show you a demo model that is tethered with a security cable. You can play with that one as long as you want.
Then if you decide to buy they offer you a sealed box, some may open it if there is a possibility of a sale otherwise not. Prefer to buy from a shop than online.
I understand that there is date printed on the barcode of the box itself, so wondered if there was a correlation between whats printed on the microsd tray and the box itself.
This way its much easier to distinguish newer batches from old without opening the box.
Can anyone confirm ?
Had a launch Nexus 6p that I bought from the google store, I never purchase extended warranties and have never needed one since every device I've ever owned since my Treo 650 has lasted well beyond its useful life but was still perfectly functional. Hell, I still have a S3 rocking for my kid and it works fine all these years later.
A few months ago I started having the 15% shut off error. Noticed it, wasn't a huge deal because I rarely use the device that low. Few days ago it started getting progressively worse and now the device will turn off between 30-50% depending on the day. Obviously this isn't ideal.
Never had a device do that, ever. Was pretty disappointed actually as this is an obvious hardware issue and was contemplating skipping on Nexus / Pixel devices in the future, heck was even thinking of having an affair with an IPhone for a bit. It had been a long time (since the 3g) and sometimes change is good. The 6p and 5x have had a number of issues, enough that there are class action suits floating around.
Anyway, I wasn't going to call Google. I mean this device was well past warranty, no extended was purchased so why bother calling right? Well I got a wild hair and decided to do just that. Setup a return call and a minute later had someone calling me back.
Explained the issue, told him I wasn't sure if there was anything they could recommend or do but wanted to check. 5 minutes later he is sending me the email for RMA and new device.
Now technically Google didn't have to anything. I know that, I'm appreciative of their efforts to keep me happy. I never asked for nor demanded a replacement, it was offered and for that I am very grateful. I'm not sure if the class action lawsuits over 5x and 6p issues are causing them to be extra cautious, I don't know if this is really par for the course with them. I've never had issues in the past and hope I never do in the future.
Obviously it is preferable for the user to not have to deal with this crap but how a company responds to these issues is important. Easy to sing praise at a company for developing the perfect device that lasts you 4 years when most probably dump it in 2. Harder when the POS you bought is starting to die 14 months in and on hospice at 16 months and the issues are severe enough that class action is talked about. Either way, Google deserves some credit for stepping up to the plate when they didn't have to. I'm a happy user.
I can't say this will occur for everyone with the same issue. What I will say is that if you're out of warranty, don't let that keep you from calling and talking about the issue.
Thank you Google and the Google support staff. Service like that will keep me in Pixels and whatever from the google store forever.
I may try this soon because mine is doing the same thing...
I had the same issue on my XL.... shutting off with no warning after 2-4 hours at about 40-50%, yet I could boot into recovery and stay there until at least 20%. So had accelerated battery loss and an early shutoff.
Bought it open-box off Swappa, so had no Google receipt, but on a whim, opened a support issue (text) from my 6P, which worked fine. I was offered an exchange no-problem. I chose to send in my phone first and had the replacement in less than a week.
FWIW, I think my issue started when I flashed May update and charged it after using a QC 2.0 charger. I usually use a Qi charger and charge it overnight.
I had exactly the same, well outside the standard 1 year warranty. Used the online agent chat to explain the early shut off problem. They instantly suggested an RMA, I didn't have to beg or ask for a replacement. I Ended up getting a brand new phone in its retail box. I saw someone else in another thread say Google offered a full money refund as they didn't have a like for like replacement available. Well done Google!
I got a refurb.
That's awesome to hear. I think they're taking the bad press very seriously.
that was nice of them !
happy for you , btw. i quite often read about this issue from users.
but how exactly does it power off??
does it shut down by its own? like a complete shutdown?
leondestiny said:
that was nice of them !
happy for you , btw. i quite often read about this issue from users.
but how exactly does it power off??
does it shut down by its own? like a complete shutdown?
Click to expand...
Click to collapse
Yup, just shuts down. If you try and reboot it is as if you are at 1%. Before shutting down it will show 15% or 30% left on the battery and then boom shutting down.
Aridon said:
Yup, just shuts down. If you try and reboot it is as if you are at 1%. Before shutting down it will show 15% or 30% left on the battery and then boom shutting down.
Click to expand...
Click to collapse
so you have had it since launch ? meaning nearly 2 years or so?
i have mine since about a year now, i hope i wont experience the same issue.
the only thing i experienced was statusbar clock freezing on me sometimes.
and very slight graphical glitches within certain apps.
Colchiro said:
I got a refurb.
Click to expand...
Click to collapse
Me too. I have another 5 months with Nexus Protect.
Refurb came in today and what a total POS. Shuts off randomly from 30 seconds to 20 minutes. You can see the battery % getting all crazy from 93% to 73% to 83% then boom off. Going to call google tomorrow to let them know. Stupid thing died half a dozen times between setup and the apps finishing to download. They must have absolutely zero quality control over at their refurb center.
This will be my last Huwei device and my wife won't buy another LG product either. They really screwed the pooch on that device gen.
Giving me a full refund. Just have to send in both devices.
Mod please feel free to merge the two threads I looked on the first page and saw nothing when I posted.
How long did it take after doing the email stuff for people to get the replacement? People that got refurbished ones how did they look? My replacement is about to be ordered. google customer service is pretty awesome.
kornklown69 said:
How long did it take after doing the email stuff for people to get the replacement? People that got refurbished ones how did they look? My replacement is about to be ordered. google customer service is pretty awesome.
Click to expand...
Click to collapse
I love Google. They just took my word that I'd tried everything and couldn't sort it and sent a refurbished phone. It works perfectly and I love it! Now and then when you call you get the odd person who is hard to talk to but that is usually someone in an Indian call centre that doesn't really understand my problem. It took under a week for me. It can take up to two weeks but you should really get it within 5 working days.
I have the same horrible battery issue and am speaking to Google now. Do you think I should mention that I also have a cracked screen (but this is not why I am trying to get a replacement at all)? Or do you think I should say nothing and they wont have an issue still replacing it when I send it in?
EDIT: Nevermind, I mentioned it to the support person and assured him that it was not the reason for wanting a replacement and he said they cannot make the same exception anymore, but if I wanted, they could send me an advance refurb but then they'd bill me for the screen which would not be covered. He is having trouble telling me the screen cost though first...
Not sure if it's worth that for just a refurb at this point. POS phone. I told him I'll hold off for now.
I didn't opt for the "advanced" replacement (where they ship a phone first and charge my CC), yet they appeared to have shipped my refurb shortly after I shipped mine. I got my refurb about 3 business days after shipping mine and confirmation about 5 days after I had my phone that they had received my defective one. My refurb looked great (as did my defective phone)
Talked to support on chat and they took care of me (even though i didn't have a warranty and my phone is 2 years old) as a one time courtesy. Google customer service is pretty awesome! phone will be here within a few days. ?
google took care of me as well. my replacement will be in tomorrow. I have had my 6p since launch. only swapped out because of the obvious battery issue.
I'm facing the battery issue too, but the problem is that I live in Brazil and the 6P wasn't officially released here. I bought mine during a trip to US last year. I was thinking about buy a battery and try to replace it by myself but I'm afraid of shatter the camera glass during the disassemble.
So here is my question: how long is taking in average to get the refurb (in advance)? I'll be in Round Rock (near Austin) for a whole week next month but I'm not sure if it's enough time to do this exchange.
fabiocastilhos said:
I'm facing the battery issue too, but the problem is that I live in Brazil and the 6P wasn't officially released here. I bought mine during a trip to US last year. I was thinking about buy a battery and try to replace it by myself but I'm afraid of shatter the camera glass during the disassemble.
So here is my question: how long is taking in average to get the refurb (in advance)? I'll be in Round Rock (near Austin) for a whole week next month but I'm not sure if it's enough time to do this exchange.
Click to expand...
Click to collapse
3 business days
Sent from my Nexus 6P using Tapatalk
Hello everyone, I bought my Nexus 9 two years ago and it has been a complete disaster for me since the beggining.
During the summer, the tablet desided to go crazy when the battery dropped below 30-40%.
The screen would turn white and the tablet produced a REALLY loud noise.
Since there is no dedicated HTC service center in my country, the tablet was sent to Romania 3 times, in order to be fixed.
The first time they only flashed again the stock firmware, the second time the service center "cleaned the screen from dust" and the third time (it had already been a month), they finally decided to fix it by replacing the screen and the charging circuits.
The table was ok since that, but last week randomly it decided to lag when battery was under 30-40%, the cpu got stock at 653mhz and it stopped charging.
Since i was on lineage Os, i thought it might be a rom or kernel issue, and i reverted back to stock.
However, the stock rom only solved the charging issues, as I was able to fully charge the tablet.
But now, when the battery drops below 50% the tablet dies on its own.
The only way to turn it back on, is to open the back cover, unplug the battery and then replug it.
Do you have any ideas as what might that be?
Is this because the battery has died, or maybe because of some other hardware problem?
I really wish i can solve this on my own, because now my tablet is out of warranty and the repair center has been proved not to be trustworthy
Thank you
nickefor said:
Hello everyone, I bought my Nexus 9 two years ago and it has been a complete disaster for me since the beggining.
During the summer, the tablet desided to go crazy when the battery dropped below 30-40%.
The screen would turn white and the tablet produced a REALLY loud noise.
Since there is no dedicated HTC service center in my country, the tablet was sent to Romania 3 times, in order to be fixed.
The first time they only flashed again the stock firmware, the second time the service center "cleaned the screen from dust" and the third time (it had already been a month), they finally decided to fix it by replacing the screen and the charging circuits.
The table was ok since that, but last week randomly it decided to lag when battery was under 30-40%, the cpu got stock at 653mhz and it stopped charging.
Since i was on lineage Os, i thought it might be a rom or kernel issue, and i reverted back to stock.
However, the stock rom only solved the charging issues, as I was able to fully charge the tablet.
But now, when the battery drops below 50% the tablet dies on its own.
The only way to turn it back on, is to open the back cover, unplug the battery and then replug it.
Do you have any ideas as what might that be?
Is this because the battery has died, or maybe because of some other hardware problem?
I really wish i can solve this on my own, because now my tablet is out of warranty and the repair center has been proved not to be trustworthy
Thank you
Click to expand...
Click to collapse
Your original issue is kinda common on n9. It could have been solved by unplugging the battery (maybe cleaning connection) and re-plugging. The new issue I haven't seen before. Maybe try wiping the battery stats.
I can confirm that re-plugging battery helped in my N9
I just got this Nexus 9 a couple weeks ago from a family member who got a new tablet due to the Nexus 9 doing a similar thing as the OP has described. The battery would get like 50%-20% and screen would go crazy and a loud screeching noise would take place until you hard reset with the power button. Worked great long as i kept it plugged in on the charger.
So i fixed the problem on mine by doing what others recommended. I took the back off the tablet and disconnected the battery. cleaned up the contacts and let it sit unplugged for a few mins and put it all back together. I then dumped the stock OS for lineage and elemental kernel which also disables the encryption allowing the tablet to run significantly faster than the stock setup. I also disabled the animations in the developers options as i'm a power user through and through over eye candy.
Since doing all that, i'm on week two of heavy usage and the tablet runs like new and is snappy as hell. Goes through the whole cycle of the battery now without the screen going nuts and the screeching noise when the battery gets low 50% - 20%. Not sure how long it will last but so far so good and i scored a decent tablet for free. Only thing holding this tablet up is the the lousy 2gb ram but it's still a very respectable piece of hardware to be 2014 tech.
If it acts up again i may invest in a new battery for it to see if it fixes the issue as i don't have any money invested in the tablet anyway. So it would at least be worth a new battery but so far i've had no problems with it after doing the above fixes recommended by others and the battery in it still gets roughly between 6-7 hrs between charges so not bad for a battery that old.
Just finished up my holiday shopping with the Nexus 9 and not a problem out of it so far. If this Nexus 9 stays working good then it will be replacing my Nexus 7 2012 32gb Grouper as my daily driver. The old Nexus 7 has been solid for me since i got it in 2012 but it's really time to let it go as it's really showing it's age now but still works good as a reader and browsing the web isn't too god aweful. Hope the OP figures out a solution as the Nexus 9 is still a very capable tablet. Hope my experience shared helps with your issue.
Juggley said:
I just got this Nexus 9 a couple weeks ago from a family member who got a new tablet due to the Nexus 9 doing a similar thing as the OP has described. The battery would get like 50%-20% and screen would go crazy and a loud screeching noise would take place until you hard reset with the power button. Worked great long as i kept it plugged in on the charger.
So i fixed the problem on mine by doing what others recommended. I took the back off the tablet and disconnected the battery. cleaned up the contacts and let it sit unplugged for a few mins and put it all back together. I then dumped the stock OS for lineage and elemental kernel which also disables the encryption allowing the tablet to run significantly faster than the stock setup. I also disabled the animations in the developers options as i'm a power user through and through over eye candy.
Since doing all that, i'm on week two of heavy usage and the tablet runs like new and is snappy as hell. Goes through the whole cycle of the battery now without the screen going nuts and the screeching noise when the battery gets low 50% - 20%. Not sure how long it will last but so far so good and i scored a decent tablet for free. Only thing holding this tablet up is the the lousy 2gb ram but it's still a very respectable piece of hardware to be 2014 tech.
If it acts up again i may invest in a new battery for it to see if it fixes the issue as i don't have any money invested in the tablet anyway. So it would at least be worth a new battery but so far i've had no problems with it after doing the above fixes recommended by others and the battery in it still gets roughly between 6-7 hrs between charges so not bad for a battery that old.
Just finished up my holiday shopping with the Nexus 9 and not a problem out of it so far. If this Nexus 9 stays working good then it will be replacing my Nexus 7 2012 32gb Grouper as my daily driver. The old Nexus 7 has been solid for me since i got it in 2012 but it's really time to let it go as it's really showing it's age now but still works good as a reader and browsing the web isn't too god aweful. Hope the OP figures out a solution as the Nexus 9 is still a very capable tablet. Hope my experience shared helps with your issue.
Click to expand...
Click to collapse
I just picked up a spare Nexus 9 because I want to try an Android build that has encryption turned off (I have a Nexus 9 running 7.1.x). So I'm very interested in your build, it's overall compatibility, and how you went about selecting and installing what you did.
But on to your screen/screeching problem! I solved mine by removing the back cover, disconnecting the battery, cleaning the connections, and putting it all back together. It's been running problem-free for months now! Here is my original post and replies on that exact issue: https://forum.xda-developers.com/nexus-9/help/strange-crash-specific-app-t3604379
I'm not that good at assembly/disassembly, but this was very easy! Good luck!
Thank you Thank you Thank you Thank you
madbat99 said:
Your original issue is kinda common on n9. It could have been solved by unplugging the battery (maybe cleaning connection) and re-plugging. The new issue I haven't seen before. Maybe try wiping the battery stats.
Click to expand...
Click to collapse
You rock! So far (just did it today) this has totally worked for me. I Have ran the crap out of it on lest then 50% battery and no issues!
Isabelle713 said:
You rock! So far (just did it today) this has totally worked for me. I Have ran the crap out of it on lest then 50% battery and no issues!
Click to expand...
Click to collapse
Nice! I have a 2nd N9 as well, a white one (my first was black) and it has that same issue. I cleaned the battery connection. Fixed it for a few months, then came back. Now at all different battery levels (all below 40%). Iay try cleaning it again.
My first one is on it's 2nd USB daughterboard. And needs another one now. Mostly my fault this time. Watching movies in my work truck (really safe, I know) with an OTG stick plugged in and it fell out of it's stand and smacked right on the otg stick. Now charging and OTG file transfers are hit and miss (mostly miss).
I'm going to fix it again. The USB daughterboard is only around $10 - $15 US. Takes about 15 minutes to fix.
Seems the different colors (white, black, sand color) each are prone to each of the common hardware issues. Black one never had battery issue, but it's getting bubbles in screen at the corners.
Both have the faded, white - ish spots on the screen at the left side (in landscape). Around where the nav bar is in portrait. May have something to do with it.
Ok I've rambled on enough, LoL.
Enjoy your weekend, all you Nexus 9 owners out there.
Sure, we were all a little disappointed at the build quality. Especially for the launch price. And ESPECIALLY if you had the added excitement of upgrading from a Nexus 7 (2013), like I did (and many others). But we still hang on to the 9 because it's tough to replace. Size, flashability, nostalgia, and a bunch of leftover "but this thing was supposed to a super Nexus* that doesn't go away.
Ok done rambling for real this time! ?
Hi Guys!
It's quite unfortunate that my Mate 10 suddenly had its battery bulge out of nowhere. It was there sitting in my bag, not connected to a charger, and when I took it out, the back cover was already starting to come apart. It has gotten worse and I have stopped using it.
My phone is about 1 year and 4 months old; anybody had a similar issue?
I'll bring mine to the service center over the weekend.
TIA
UPDATE:
Huawei Philippines actually had a program wherein they offer battery replacements for certain models and fortunately, the Mate 10 was one of them.
I got mine serviced for roughly $20 and I got a new battery (including labor). Funny thing was, the first battery they replaced mine with didn't work (had a full chargebut phone kept turning off). 2nd one was the charm. I'm on my 2nd week and it's still going great *knock on wood
It seems Huawei is aware of the battery issue and so they offered replacements for cheap (without the program, new original batteries costs like $30.
Me too 2 weeks ago when i removed the silicon case i found out that my batteri was expanding. Thanks god for 2 year warranty.
Sent the phone to Huawei service partner in Sweden called Mobylife. They fixed it on warranty in no time. Really good service. According to service report they changed batteri, display and made updates to firmwire. When i got it in return i found out they replaced the backside aswell. Almost a new phone, but i kept my imei.
HazeTaze said:
Me too 2 weeks ago when i removed the silicon case i found out that my battery was expanding. Thanks god for 2 year warranty.
Sent the phone to Huawei service partner in Sweden called Mobylife. They fixed it on warranty in no time. Really good service. According to service report they changed batteri, display and made updates to firmwire. When i got it in return i found out they replaced the backside as well. Almost a new phone, but i kept my imei.
Click to expand...
Click to collapse
It's great that you guys have a 2 year warranty, but at $20 for battery and labor, I couldn't complain much.
Maybe Huawei is aware that they have battery issues which was the reason they had this program available here in the Philippines.
Wow, they replaced your screen as well? Initially, I had a screen discoloration issue, kind of like something is pressing on the back side (back then, the battery bulge issue wasn't that obvious, so I didn't know.) When I had my batteries changed, the screen issue was gone as well (apparrently, the battery was pushing back on the screen).
By the way, which firmware are you on now that they have updated it?
Huawei Mate 10 battery bulge
I observed the back of the mate 10 popped off at the bottom. I ordered a battery from Amazon and replaced the battery myself. Examining the old battery I found that the battery itself was not deformed, but the plastic wrap was inflated. The battery was still working well.
Runnerjs said:
I observed the back of the mate 10 popped off at the bottom. I ordered a battery from Amazon and replaced the battery myself. Examining the old battery I found that the battery itself was not deformed, but the plastic wrap was inflated. The battery was still working well.
Click to expand...
Click to collapse
Were you able to take photos? Mine did the exact same thing
Same thing happened to me yesterday. Out of nowhere the backcover came off at the side of the SIM tray. It's about 20 months old. Sending it in on warranty very soon.
Bad thing to happen but what could be the cause of it?
Does it have anything to do with Supercharge?
My phone is still in good condition and under warranty but if this is problem can be avoided it's better. Any suggestions for the reason behind battery expansion?
Sent from my ALP-L29 using Tapatalk
Every battery will expand sooner or later, therefore they have expiration date and number of cycles. After they reach that, they reach predicted end of lifetime and we have to exchange them. Of course, we can still use them but sometimes on our risk.
Hi everyone
I’m new in this page but I offen search here if I interested any phone but now I have a problem and it’s looks like nobody from huawei wanna answer my question so if anybody up for a challenge and maybe can help me to find out what’s wrong with my phone it would be great
First challenge how can I upload pictures of my phone here?
Thanks
Same happened to mine. A few months ago it started with bright spots on my display and a few days my backcover came off. I already ordered a Mate 20 X on ebay, but I guess the next few days I will have to use my old Mate 10 and hope it does not blow up. Has anybody got a Mate 10 battery burning so far?
And no this is not normal battery wear. The capacity is still fine. It just seems to be poor quality.
Runnerjs said:
I observed the back of the mate 10 popped off at the bottom. I ordered a battery from Amazon and replaced the battery myself. Examining the old battery I found that the battery itself was not deformed, but the plastic wrap was inflated. The battery was still working well.
Click to expand...
Click to collapse
I think this is the problem with my P20.
My phone has the bulge too. It's pushing the back cover open a little. AccuBattery still reads 94% capacity. I'm worried it could burst so I'm going to attempt to replace it.
I hope im not reviving an old post.
My mate 10 also had the same issue, the battery itself wasn't expanded, but the casing around it was ( I assume it was a build up in gas)
I am replacing my phone in a week so what I've done so far is make a tiny hole in the casing to let out the built up gas and now its back to normal.
this is just a temporary fix but should get me through the week, not sure if it was a wise thing to tinker like that with it.