Greetings,
Yesterday a friend of mine tried to unlock my other friend's Evo 3D, which was secured by a lockscreen pattern.
He managed to fail too often and now it needs to be reset via the Google-Account.
You can still access camera and can be called, but she cannot access any other feature, including opening the status bar.
Unfortunately, the unlock does not work. After entering username/password it says "Invalid username or password" (in German)
She is absolutely sure, that the Google Account she entered is the one she was using on that phone.
Also, she reset her Google password after that happened because she wasn't too sure about the old password. So I guess the phone somehow needs to connect to the internet to know about the current password (otherwise she needs to use the old password, right?)
She can log in on Google and access the Play Store on her Notebook though, but somehow no Apps show up on there.
I can access the Bootloader, but when trying to enter Recovery the phone displays an image of a phone icon with a red warning triangle with a exclamation mark in it (see attachment)
The phone then doesn't reply to any input, so I have to take out the battery and reinsert it.
USB debugging is not activated, so I guess any way over adb doesn't work?
My question here is: Are there any ways to restoring the phone without losing her contacts, messages etc.?
If not I think a factory reset from the bootloader at least would get her phone working again.
Thanks in advance!
I heard Samsung phones compare the Google username and password with the Google-Account on the device, that way the phone doesn't need an internet connection for verification. This also means the new Google password will not work - it must be the old one! I guess HTC does the same, so keep that in mind.
Perhaps you also need to enter the EXACT same username. The google account creation on android accepts "username", "[email protected]", "[email protected]". So maybe the phone is registered for "[email protected]" but you only enter "user" in the username field?
I hope this helps!
TheBootloader said:
I heard Samsung phones compare the Google username and password with the Google-Account on the device, that way the phone doesn't need an internet connection for verification. This also means the new Google password will not work - it must be the old one! I guess HTC does the same, so keep that in mind.
Perhaps you also need to enter the EXACT same username. The google account creation on android accepts "username", "[email protected]", "[email protected]". So maybe the phone is registered for "[email protected]" but you only enter "user" in the username field?
I hope this helps!
Click to expand...
Click to collapse
She already tried using the old password (and others) and is always using her full accountname ([email protected]), and it still doesn't work :/ thanks for the response, though!
Any other tips?
Edit: Turns out she was using a wrong account... now she's got the right one, where her Apps show up on Play Store on her laptop.
Unfortunately, it still won't work. She has never changed her password on that account.
Edit 2: She did a factory reset now, because she didn't want to wait anymore. So I guess this can be closed, thanks for the help though!
To keep my kids from draining my battery with their games, I set up a screen lock on my phone. After I changed it yesterday to a new 4 digit code I couldn't get back in. I haven't been prompted to enter the username and password for the gmail account I used to set up the phone and I've tried 700+ times to enter the pin. I suspect it might be related to the software update that was done in the last few days.
Verizon and Motorola have both told me that I need to do a factory reset but I really really don't want to do that. Can someone please help!!!
Thank you.
Hello guys!
I work at a smartphone repair shop fixing phones both hardware and software issues. A customer came in yesterday, they just bought a Galaxy Core Prime from T-Mobile (SM-G360T). The same day she was partying, setup a password to unlock the screen and couldn't remember it the next day.
I told her I could remove the password however she would lose pics & docs since we had to do a factory reset.
A few hours later she came back in and showed me this weird loop the phone is going thru. It asks to setup a Wi-Fi and enter her gmail account. Upon entering the gmail account it goes back to same screen to accept terms, enter Wi-Fi, etc.
I concluded this is the copy of Apple's iCloud lock, obviously, albeit it seems filled with bugs. If that is the case then what is the website I can go to remove the lock - same thing as going into iCloud.com and removing "Find my iPhone" - that would remove the lock for android? Does google even allow removing of this feature online?
I have checked email/pass the information is legit, all the email notifications are there.
My other alternative is download a different ROM (since I can't find the T-Mobile one, seems it just came out - SM-G360T) and try restoring via ODIN, however, I'm not sure it will work since I've done a factory reset, thus removing USB Debugging.
Help me out if possible guys, thanks in advance!
deathcorps said:
Hello guys!
I work at a smartphone repair shop fixing phones both hardware and software issues. A customer came in yesterday, they just bought a Galaxy Core Prime from T-Mobile (SM-G360T). The same day she was partying, setup a password to unlock the screen and couldn't remember it the next day.
I told her I could remove the password however she would lose pics & docs since we had to do a factory reset.
A few hours later she came back in and showed me this weird loop the phone is going thru. It asks to setup a Wi-Fi and enter her gmail account. Upon entering the gmail account it goes back to same screen to accept terms, enter Wi-Fi, etc.
I concluded this is the copy of Apple's iCloud lock, obviously, albeit it seems filled with bugs. If that is the case then what is the website I can go to remove the lock - same thing as going into iCloud.com and removing "Find my iPhone" - that would remove the lock for android? Does google even allow removing of this feature online?
I have checked email/pass the information is legit, all the email notifications are there.
My other alternative is download a different ROM (since I can't find the T-Mobile one, seems it just came out - SM-G360T) and try restoring via ODIN, however, I'm not sure it will work since I've done a factory reset, thus removing USB Debugging.
Help me out if possible guys, thanks in advance!
Click to expand...
Click to collapse
If it was her Google password that was reset, you must wait 72 hours before factory resetting after changing the Google password. That's what this sounds like. Try entering the old password or wait 72 hours.
Evolution_Tech said:
If it was her Google password that was reset, you must wait 72 hours before factory resetting after changing the Google password. That's what this sounds like. Try entering the old password or wait 72 hours.
Click to expand...
Click to collapse
The password was never reset though, she had the same password before even purchasing the phone. Does that 72 hr thing still apply? I'm just confused as to why there's no place to deactivate this like in iCloud's "Find my iPhone". I can access the account, have searched all settings, I even get the notification email when I login from the phone itself, but it just goes back to terms, wi-fi, enter email, repeat. LOL
I'm guessing the T-Mobile variant is brand-new as well (SM-G360T) since I can find many other ROMs but none for the G360T.
Oh well I'll wait til the 72hr period or ROM shows up, thanks for the help :good:
Hi I hv a similar problem I forgot my pin on my galazy core prime so I did a hard reset. Then on log in I couldn't remebber my google password so I changed it via laptop. But it wont let me log in still. I can access google account on laptop etc what is going on please help
I need help I have factory reset my Samsung galaxy core prime and I keep going to put my Google account in but nothing it keeps going back saying please enter a email that was recently linked which I keep doing and nothing it's just keeps going back can u please help
Galaxy Core Prime Looping Hell
The phones keep looping back to the login screen beacuse of a security feature put in place by samsung. We must contact them directly and submit proof of ownership ( proof of activation or copy of receipt) in order for them to disable this security feature. The number to call is 800-726-7864.
you can remove that device from this account.
deathcorps said:
Hello guys!
I work at a smartphone repair shop fixing phones both hardware and software issues. A customer came in yesterday, they just bought a Galaxy Core Prime from T-Mobile (SM-G360T). The same day she was partying, setup a password to unlock the screen and couldn't remember it the next day.
I told her I could remove the password however she would lose pics & docs since we had to do a factory reset.
A few hours later she came back in and showed me this weird loop the phone is going thru. It asks to setup a Wi-Fi and enter her gmail account. Upon entering the gmail account it goes back to same screen to accept terms, enter Wi-Fi, etc.
I concluded this is the copy of Apple's iCloud lock, obviously, albeit it seems filled with bugs. If that is the case then what is the website I can go to remove the lock - same thing as going into iCloud.com and removing "Find my iPhone" - that would remove the lock for android? Does google even allow removing of this feature online?
I have checked email/pass the information is legit, all the email notifications are there.
My other alternative is download a different ROM (since I can't find the T-Mobile one, seems it just came out - SM-G360T) and try restoring via ODIN, however, I'm not sure it will work since I've done a factory reset, thus removing USB Debugging.
Help me out if possible guys, thanks in advance!
Click to expand...
Click to collapse
go to accounts.google.com
It keeps asking for the original email it was setup with. I cant set it up to any email. I am able to get it to do a verification but it wont take the email or password. I have been working at this for weeks now. Well not 24/7. It is active with my ATT sim card in the phone. I even try the accessibility settings but the phone wants the original account that it was used with. Well I don't remember it. I have a verizon email account it does accept but then it reverts to adding a google account. I have what I think is my google account but it doesn't seem to like it for some reason. I would do accessibility and then hold the home button and it tells me to setup account. I haven't tried rooting. If I can login to the phone I can add a new google account but I'm also unable to add a friends it just wants whatever was in it. The phone is my wife's and i just want it for emergencies and don't want to go buy a new one from ATT. The phone is basically brand new.
Sorry but I'm unable to post this in the LG forum. If I root the phone will it help me or can I access my google account and somewhere it will allow me to bypass this to get to the user screen. like I do have a gmail address and I maybe able to access the phone but my wife claims she doesn't remember setting one up? Any help is appreciated. I also went to ATT and of course they just wanted to reset well restore or wipe it clean. They didnt think to disable find my phone or whatever is stopping me here.
FRP Unlock
Power on to 'Welcome' screen. Press +hold 'Emergency Call' while repeatedly tapping 'Arrow', this will get you to the home screen. You're in. 1)Deactivate 'Device Administrator' 2) clear data+cache+ DISABLE GPSERVICES and GPSTORE, 3)do a Factory Reset from within the phone. This works for Android v.7.
For Android v.6- Power on + go to 'WiFi screen', with WiFi ON tap ' + add network' this pulls up the keyboard. On 'Keyboard' press 'gear icon' and swipe up to the letter 'S' . Above the keyboard a 'gear icon' next to the word 'Settings' pops up. Tap this. You're in. 1) Deactivate 'Device Administrator' 2)clear data+cache+DISABLE GPSERVICES and GPSTORE, 3) do a Factory Reset from within the phone.
Hi, it would be good if someone can give me some advice on resetting a phone that I have, which appears to have the reset function disabled.
I have had my business phone upgraded and am left with the old device which is a Galaxy A50 which has not been asked to be returned. This phon e is newer than my personal phone and was wondering if I could use it. I have tried putting my sim in it and made a call which works fine (they are both the same phone network provider). Trouble is I can't put any new Apps on it and it's locked to the corporate settings.
I tried to carry out a hard reset but that option appears to be blocked. When the phone reboots it does not go into the android boot menu but instead goes straight to full boot with the screen lock. I plainly know the screen lock as it was my old phone.
I have also done some reading and it seems that if I was to be able to reset the phone I would need the email account to get back into it. The phone has 3 email accounts, none of which I actually need:-
- my work email account (exchange)
- my work email account (work account)
- an android email account (numerous numbers @ANDROID-for-work.gserviceaccount.com)
Before I do anything that may brick the device, I was wondering if anyone can offer any advice on how to make use of this. Seems a shame to just bin it, and I know my business won't do anything with it, it'll just get dumped. I don't need anything on the device, just want to do a total wipe and start from fresh.
Thank's in advance if anyone can help.
zul