Some information i received from speaking to a sprint rep not to long ago, orders are now back ordered and sprint is waiting for Samsung to send more devices out " the demand of devices has increased and we are working closely with Samsung to make sure we will fulfill all the order in a timely manner", while he also states "some of the orders have indeed been shipped on 2/29" .
What do you think of this ? Do you think that we will receive our devices in a timely manor ? Note* people are reporting that some devices have been received but no shipping information was sent out to them.
Also, I received a free 30$ accessory for the inconvenience.
Sprint: Thank you for visiting Sprint. What questions can I answer for you today?
You: Hello, i have some concerns about my order, my order number is removed
John Doe: Hello and thank you for contacting Sprint!
John Doe: Navigating away from Sprint.com may cause you to lose connection with the chat.
John Doe: I would be happy to look into that for you.
John Doe: May I have your first and last name please?
You: My name is John Doe, account name is John Doe
John Doe: Nice to meet you!
John Doe: Thank You!
John Doe: One moment please.
You: Ok thank you.
John Doe: I appreciate your patience.
John Doe: I was able to locate your order. Before we continue, I will need to authenticate your account. The following questions are designed to prevent unauthorized access to your account.
John Doe: May I have your account PIN please?
John Doe: Your account PIN would be 6-10 digits (numbers) and would have been selected when starting your Sprint service.
You: replaced for security reasons
John Doe: Thank you. One moment please while I review your information.
You: Take your time.
John Doe: Perfect!
John Doe: Thank you very much!
John Doe: What questions can I answer for you today?
You: I ordered my device on the 23rd of February, I received two order numbers one being I'm not sure I ordered mine on the 23rd and the order status has constantly changed , first it was all orders placed before 10pm central 2/29 would ship on the 2/29 then it said that orders placed before 10am central time on 3/1 would ship within 2-5 days and after 10 am they would ship the 3/7 and now it says that it wont ship till 3/7. I'll see what i can get from the live chat associate , if i don't have luck ill call and see what i can get for us. Ill post back as soon as i am done.
John Doe: I am sorry about this.
John Doe: I understand.
You: ooops im sorry i didnt mean to cp that
John Doe: One moment as I research your account.
You: but i guess that sums it up
John Doe: Of course.
John Doe: Thank You!
You: Sorry, i was on a forum and people are reporting some issues with shipping and other concerns that i have had as well. Im just wondering what the status of my order is because the status has changed drastically over the past days
John Doe: I'm sorry that happened.
John Doe: One moment as I research that in our system.
You: thank you
John Doe: Wonderful!
John Doe: I am able to see here that you have the order for the Galaxy S7, another order for the Gear VR that comes free with the S7 and the last one for the iPhone 6S Plus Rose.
You: Yes
John Doe: As for the shipping, we do apologize, the demand of devices has increased and we are working closely with Samsung to make sure we will fulfill all the order in a timely manner.
John Doe: The latest updates say that the shipping will begin on 3/7.
You: But i ordered mine on the 23rd
You: demand should be based on the order we ordered them correct ?
John Doe: I am sorry about this.
John Doe: Do not worry, I am sure you will love the device, it is worth the wait.
John Doe: Where I am from, we still haven't had pre-orders starting. You will have the greatest device on the market.
You: I believe that its worth the wait i just don't believe that we as consumers are being lied to when the update status quotes something else
You: may i talk to a manager please?
John Doe: I understand how frustrated you must be.
John Doe: At this point, we are doing everything we can to make sure Samsung is delivering as fast as possible the devices.
You: As i stated the first update said that orders placed before 2/29th would be shipped before on the 2/29th and all other orders would be shipped out on the 3/7 , i spoke to a rep who also confirmed this saying that i should be getting a email shortly. However, the next day 3/1 stated that now orders placed before 3/1 by 10am would be shipped on 3/1 and any orders after 10am central time would be shipped on 3/7
John Doe: I am sorry about this.
John Doe: I understand.
You: people are already stating that the devices that they had sent to the store are already ready to be picked up
John Doe: Some of the orders have indeed been shipped on 2/29.
John Doe: There is a chance it will ship faster, as soon as we receive devices, we have no reason to keep them, once they come though our door, we quickly ship them out.
You: i just dont think that it is necessarily fair when these orders are being placed far behind mine which was on the 23rd the first day to pre order them, other carriers such as t-mobile received them as fast as the 28th !
John Doe: It is in our customers best interest to make sure we have them sent as fast as possible.
John Doe: I do apologize, do not worry, I am sure you will have your order soon, as once it is shipped, UPS will deliver it faster.
You: I'm just concerned that on march 7 im going to receive a new status update saying not till 3/11
John Doe: I understand.
You: my concern isn't ups its sprint
John Doe: At this point, we also have to wait for Samsung to give us more and more devices.
John Doe: Once a batch comes it is sent right out.
You: Why are be given false claims then ?
You: im sure this is something that has been well known
John Doe: A portion of the orders has been indeed shipped out.
You: i just dont understand why people who are ordering after my 23rd update are receiving tracking numbers that just makes no sense
John Doe: I am sorry about this.
You: may i speak to a manager please, or someone that can figure out why this is taking place ? or a ota on when the shipment from samsung will come
John Doe: I would be happy to check on the situation for you.
You: thank you
John Doe: Absolutely!
John Doe: At this point, this is all the information I have in the systems. What we can do for the inconvenience, we can give you a free accessory of up to $30. I will leave a note on your account, after you decide what you want to get, you can call 866-789-8292 for the order to be placed.
John Doe: I know your time is valuable and I would like to assist you in resolving any questions you have today. Would you like to continue chatting with me today?
John Doe: I have not received a response. I will be disconnecting this chat. If you require additional assistance, please visit www.sprint.com. We appreciate your business.
You: thank you
John Doe: Excellent!
John Doe: You're welcome.
You: have a nice day im just hopping that they come soon!
viperblood said:
Some information i received from speaking to a sprint rep not to long ago, orders are now back ordered and sprint is waiting for Samsung to send more devices out " the demand of devices has increased and we are working closely with Samsung to make sure we will fulfill all the order in a timely manner", while he also states "some of the orders have indeed been shipped on 2/29" .
What do you think of this ? Do you think that we will receive our devices in a timely manor ? Note* people are reporting that some devices have been received but no shipping information was sent out to them.
Also, I received a free 30$ accessory for the inconvenience.
Sprint: Thank you for visiting Sprint. What questions can I answer for you today?
You: Hello, i have some concerns about my order, my order number is removed
John Doe: Hello and thank you for contacting Sprint!
John Doe: Navigating away from Sprint.com may cause you to lose connection with the chat.
John Doe: I would be happy to look into that for you.
John Doe: May I have your first and last name please?
You: My name is John Doe, account name is John Doe
John Doe: Nice to meet you!
John Doe: Thank You!
John Doe: One moment please.
You: Ok thank you.
John Doe: I appreciate your patience.
John Doe: I was able to locate your order. Before we continue, I will need to authenticate your account. The following questions are designed to prevent unauthorized access to your account.
John Doe: May I have your account PIN please?
John Doe: Your account PIN would be 6-10 digits (numbers) and would have been selected when starting your Sprint service.
You: replaced for security reasons
John Doe: Thank you. One moment please while I review your information.
You: Take your time.
John Doe: Perfect!
John Doe: Thank you very much!
John Doe: What questions can I answer for you today?
You: I ordered my device on the 23rd of February, I received two order numbers one being I'm not sure I ordered mine on the 23rd and the order status has constantly changed , first it was all orders placed before 10pm central 2/29 would ship on the 2/29 then it said that orders placed before 10am central time on 3/1 would ship within 2-5 days and after 10 am they would ship the 3/7 and now it says that it wont ship till 3/7. I'll see what i can get from the live chat associate , if i don't have luck ill call and see what i can get for us. Ill post back as soon as i am done.
John Doe: I am sorry about this.
John Doe: I understand.
You: ooops im sorry i didnt mean to cp that
John Doe: One moment as I research your account.
You: but i guess that sums it up
John Doe: Of course.
John Doe: Thank You!
You: Sorry, i was on a forum and people are reporting some issues with shipping and other concerns that i have had as well. Im just wondering what the status of my order is because the status has changed drastically over the past days
John Doe: I'm sorry that happened.
John Doe: One moment as I research that in our system.
You: thank you
John Doe: Wonderful!
John Doe: I am able to see here that you have the order for the Galaxy S7, another order for the Gear VR that comes free with the S7 and the last one for the iPhone 6S Plus Rose.
You: Yes
John Doe: As for the shipping, we do apologize, the demand of devices has increased and we are working closely with Samsung to make sure we will fulfill all the order in a timely manner.
John Doe: The latest updates say that the shipping will begin on 3/7.
You: But i ordered mine on the 23rd
You: demand should be based on the order we ordered them correct ?
John Doe: I am sorry about this.
John Doe: Do not worry, I am sure you will love the device, it is worth the wait.
John Doe: Where I am from, we still haven't had pre-orders starting. You will have the greatest device on the market.
You: I believe that its worth the wait i just don't believe that we as consumers are being lied to when the update status quotes something else
You: may i talk to a manager please?
John Doe: I understand how frustrated you must be.
John Doe: At this point, we are doing everything we can to make sure Samsung is delivering as fast as possible the devices.
You: As i stated the first update said that orders placed before 2/29th would be shipped before on the 2/29th and all other orders would be shipped out on the 3/7 , i spoke to a rep who also confirmed this saying that i should be getting a email shortly. However, the next day 3/1 stated that now orders placed before 3/1 by 10am would be shipped on 3/1 and any orders after 10am central time would be shipped on 3/7
John Doe: I am sorry about this.
John Doe: I understand.
You: people are already stating that the devices that they had sent to the store are already ready to be picked up
John Doe: Some of the orders have indeed been shipped on 2/29.
John Doe: There is a chance it will ship faster, as soon as we receive devices, we have no reason to keep them, once they come though our door, we quickly ship them out.
You: i just dont think that it is necessarily fair when these orders are being placed far behind mine which was on the 23rd the first day to pre order them, other carriers such as t-mobile received them as fast as the 28th !
John Doe: It is in our customers best interest to make sure we have them sent as fast as possible.
John Doe: I do apologize, do not worry, I am sure you will have your order soon, as once it is shipped, UPS will deliver it faster.
You: I'm just concerned that on march 7 im going to receive a new status update saying not till 3/11
John Doe: I understand.
You: my concern isn't ups its sprint
John Doe: At this point, we also have to wait for Samsung to give us more and more devices.
John Doe: Once a batch comes it is sent right out.
You: Why are be given false claims then ?
You: im sure this is something that has been well known
John Doe: A portion of the orders has been indeed shipped out.
You: i just dont understand why people who are ordering after my 23rd update are receiving tracking numbers that just makes no sense
John Doe: I am sorry about this.
You: may i speak to a manager please, or someone that can figure out why this is taking place ? or a ota on when the shipment from samsung will come
John Doe: I would be happy to check on the situation for you.
You: thank you
John Doe: Absolutely!
John Doe: At this point, this is all the information I have in the systems. What we can do for the inconvenience, we can give you a free accessory of up to $30. I will leave a note on your account, after you decide what you want to get, you can call 866-789-8292 for the order to be placed.
John Doe: I know your time is valuable and I would like to assist you in resolving any questions you have today. Would you like to continue chatting with me today?
John Doe: I have not received a response. I will be disconnecting this chat. If you require additional assistance, please visit www.sprint.com. We appreciate your business.
You: thank you
John Doe: Excellent!
John Doe: You're welcome.
You: have a nice day im just hopping that they come soon!
Click to expand...
Click to collapse
I ordered my phone from Sprint at approximately 2 p.m. on Monday afternoon they never changed the processing status online..... so I was wondering what the deal was and when they would ship it happen to be home today, and has ups drove by they dropped off my black phone it was almost exactly 72 hours from the moment I place the order to it was dropped off
nick.farinas said:
I ordered my phone from Sprint at approximately 2 p.m. on Monday afternoon they never changed the processing status online..... so I was wondering what the deal was and when they would ship it happen to be home today, and has ups drove by they dropped off my black phone it was almost exactly 72 hours from the moment I place the order to it was dropped off
Click to expand...
Click to collapse
Edge or non ? Because it is complete bull i ordered mine on the 23 at 12am as soon I possibly can thats not fair that you ordered it a few days ago and you received yours
It's a edge.. I even felt bad for you I've been trolling these forums since sun..I read your post yesterday I couldn't believe I got mine today
I know it sounds sketchy, so I'm posting some pics show in the screen still hasn't changed even though I got the phone and the other is email I got showing two days ago I just purchased it... if you scroll down a little bit from that screen it does show estimated ship date as March 1st
nick.farinas said:
It's a edge.. I even felt bad for you I've been trolling these forums since sun..I read your post yesterday I couldn't believe I got mine today
Click to expand...
Click to collapse
AHH thats such crap did you recently move to sprint or something ? I've been with them for years.
nick.farinas said:
I know it sounds sketchy, so I'm posting some pics show in the screen still hasn't changed even though I got the phone and the other is email I got showing two days ago I just purchased it... if you scroll down a little bit from that screen it does show estimated ship date as March 1st
Click to expand...
Click to collapse
We haven't received our s7's yet, but we do have that exact same bedspread lol :good:
I just received my S7 (black) today. The order status had no tracking number and had the standard s7 will begin shipping the week of 3/7 message. I ordered on the 29th. It looks like the tracking number was updated after I received the phone today. The shipping label was created at 12am on 3/2 and I received the package at 4pm, so it looks like they continue to ship out phones, at least for those that ordered before 10am on 3/1 (which was the message i used to have on the order status page)
mybalsagna said:
I just received my S7 (black) today. The order status had no tracking number and had the standard s7 will begin shipping the week of 3/7 message. I ordered on the 29th. It looks like the tracking number was updated after I received the phone today. The shipping label was created at 12am on 3/2 and I received the package at 4pm, so it looks like they continue to ship out phones, at least for those that ordered before 10am on 3/1 (which was the message i used to have on the order status page)
Click to expand...
Click to collapse
I ordered mine a week before you guys i think its a load of crap that i haven't received mine ! I can't believe that you guys ordered it after me but yet im the one who has to wait. i complained and they gave me 30$ off my next bill and a free $30 accessory of my choice i just think its stupid that i should have to wait, if anything you should because you ordered yours after mine. They told me mine will come / or be shipped on the 7th of march . I wonder if it is a region issue or not, but still they should have sent one out a long time ago even if it was out of state for us early orderers :crying: .
viperblood said:
I ordered mine a week before you guys i think its a load of crap that i haven't received mine ! I can't believe that you guys ordered it after me but yet im the one who has to wait. i complained and they gave me 30$ off my next bill and a free $30 accessory of my choice i just think its stupid that i should have to wait, if anything you should because you ordered yours after mine. They told me mine will come / or be shipped on the 7th of march . I wonder if it is a region issue or not, but still they should have sent one out a long time ago even if it was out of state for us early orderers :crying: .
Click to expand...
Click to collapse
Im on the same boat as you! Ordered mine on opening day around noon and still waiting
gutrrob said:
Im on the same boat as you! Ordered mine on opening day around noon and still waiting
Click to expand...
Click to collapse
I guess we will have to wait till the 7th
I ordered my edge on the 28th and haven't received any notification from Sprint. Guess if they ship on 7 Mar, it won't be too bad.
Sent from my SM-N900P using Tapatalk
JAG50 said:
I ordered my edge on the 28th and haven't received any notification from Sprint. Guess if they ship on 7 Mar, it won't be too bad.
Sent from my SM-N900P using Tapatalk
Click to expand...
Click to collapse
I mean that's reasonable though i just thought it was stupid because other people are receiving theirs when they ordered literally a week after me, i just find it hard to belive that mmy order is the one that is backordered. Um didnt i order mine pretty much before anyone ?? 12am on the 23rd . I just find it stupid, but hey i did get 60$ out of complaining so i guess it wasn't a complete loss.
viperblood said:
I mean that's reasonable though i just thought it was stupid because other people are receiving theirs when they ordered literally a week after me, i just find it hard to belive that mmy order is the one that is backordered. Um didnt i order mine pretty much before anyone ?? 12am on the 23rd . I just find it stupid, but hey i did get 60$ out of complaining so i guess it wasn't a complete loss.
Click to expand...
Click to collapse
So like you I'm still waiting on an update, my current phone has been having issues and went by one sprint store and the rep was activating a phone bought a few days prior, While I did online release day pre-order and still no phone and the you'll get it on the 11th bs.
clockedtouch said:
So like you I'm still waiting on an update, my current phone has been having issues and went by one sprint store and the rep was activating a phone bought a few days prior, While I did online release day pre-order and still no phone and the you'll get it on the 11th bs.
Click to expand...
Click to collapse
I called today to ask what the status is and they said that they received the shipment from samsung and they will be shipping on the 7th but shortly after maybe 40-50 min i got my order number saying that it was in the process of bing shipped and with a order number.
viperblood said:
I called today to ask what the status is and they said that they received the shipment from samsung and they will be shipping on the 7th but shortly after maybe 40-50 min i got my order number saying that it was in the process of bing shipped and with a order number.
Click to expand...
Click to collapse
I got off the phone around 7pm EST and still no update. Very tempted to switch carriers. Stuck with a broken phone through all this.
clockedtouch said:
I got off the phone around 7pm EST and still no update. Very tempted to switch carriers. Stuck with a broken phone through all this.
Click to expand...
Click to collapse
They will ship on the 7th at the latest i just think that i have complained so much that they finally shipped mine . Hopefully they are shipping per order now such as oldest to newest in that order
viperblood said:
They will ship on the 7th at the latest i just think that i have complained so much that they finally shipped mine . Hopefully they are shipping per order now such as oldest to newest in that order
Click to expand...
Click to collapse
Finally got an email saying that my order was processed. Let's see how long before it gets here.
clockedtouch said:
Finally got an email saying that my order was processed. Let's see how long before it gets here.
Click to expand...
Click to collapse
It will ship tomorrow on the 7th and you will get it on the 9th ups won't come and pick up the package today unless they do then we will get it on the 8th
Phone order
Ordered my S7 on Saturday 9-17, it is now Monday 9-26, nine days later and no information from Sprint and no tracking number. Numerous calls to order support and each call I have been told that the phone is in stock and I just need to wait. Last call to order support on Friday 9-23, I was told the S7 is back ordered and has been since before 9-17. They told me at that time that they had no estimate for when it would be in stock. Very different info than the previous call to order support. Quite confused and frustrated. Only ordered the phone as my old phone was dropped and no longer works. Without a phone at all at this time. Hoping to hear something soon.
Related
Ordered Dec 23rd: Merimobiles
Still nothing, customer service says if I don't see it by this weekend they will send me a new one. Plus it just so happens I sent in that rebate for the free dock and paid the investment of $10.50 to the U.S.Merchants. I have yet to see either one. Anyone in the same boat still? When all is said and done I might have 2 docks. Unless we have another snow storm.
Label/Receipt Number: **************
Service(s): Registered Mail™
Status: Foreign Acceptance
Your item was accepted in HONG KONG on January 15, 2011 at 4:36 pm. Information, if available, is updated periodically throughout the day. Please check again later.
I plan on turning this whole situation into a game, which ever one gets here first will be showered with gifts and pampered. The latter with have to endure the heart ache and smells of being the charger for in the kids bathroom or a ice scraper, snow shovel ect.
Why can't they get more of this stuff in the US? They should be all over EBay by now!
Try checking your tracking number against whatever your mail provider is (mine showed up on CanadaPost).
If it still doesn't turn up I would raise an issue with paypal/your credit card company. Merimobiles has lied to me about shipping details, there's no reason for them to have your money.
I have ordered two items from china in January. One cleared Shenzen on 1/15 and I got it on 2/6. The other cleared on 1/23 and I got it on 2/8
It seems things have really slowed down from there on china post airmail
Merimobiles is a terrible vendor. They are doing the same bs to me (even after completely admitting that the shipping problem is thier mistake). They are a bad company that doesn't take care of its customers. I highly suggest that everybody avoids doing business with them.
Swyped from my VEGAn-TAB-v1.0.0B5.1
I will avoid them. Thanks.
Just total got mine a minute ago. Ordered from merimobiles dec 26th. I live in são Paulo Brasil.
sixvoltsystem said:
Ordered Dec 23rd: Merimobiles
Label/Receipt Number: **************
Service(s): Registered Mail™
Status: Foreign Acceptance
Your item was accepted in HONG KONG on January 15, 2011 at 4:36 pm. Information, if available, is updated periodically throughout the day. Please check again later.
Click to expand...
Click to collapse
I order on the 12/26 and have the exact same as the above, with the exact reply from merimobiles about shipping another if I don't get it by this weekend. Unless they overnight it why would I expect that a second one would make it to me.
unnerv00 said:
I order on the 12/26 and have the exact same as the above, with the exact reply from merimobiles about shipping another if I don't get it by this weekend. Unless they overnight it why would I expect that a second one would make it to me.
Click to expand...
Click to collapse
I ordered my Dock 12/30/2010, received a "Your Order Has Shipped" email on 1/19/2011. Got my Tracking Number and this is what was reported:
Destination - United States of America
The item (RB176555762HK) is being processed for departure from Hong Kong as of 22-Jan-2011.
It looks as though it is still being processed! I sent an email to [email protected] so they could explain the status delay. No response 2nd request was sent today.
EKS
FWIW - I ordered a Leather Case w/ USB keyboard & Mini Bluetooth QWERTY keyboard w/ touchpad and laser pointer from Ankaka.com January 6, 2011.
The tracking system provided this response:
Destination - United States of America
The item (RT083003489HK) left Hong Kong for its destination on 17-Jan-2011
So, my Ankaka items are officially in the mail and should arrive San Jose, CA any day. My merimobiles.com Docking station is still in Hong Kong being processed for departure.
It seems that merimobiles choose the cheapest delivery option each time they ship something. Like they try to accumulate packages to make one huge shipment to US for less money.
If you go to the USPS web site and under tracking teb enter the track number, you can see progress once they receive it.
Damn... did you all forget it's a slow boat to/from China?
My dock took almost 30 days to arrive from Merimobiles. It was a race between the doc and usb keyboard case I ordered. The doc won by 3 days.
I decided to e-mail them being as nice as I possibly can here is the reply e-mail:
hi sir,
sorry for the matter.
the tracking number is: RB*********HK
please ask your local post of it.
if you dont get it next weekend. we will ship another one to you again. ok?
thank you.
Regards,
Janey
www.merimobiles.com
Then:
hi sir,
we asked the post and they told us that time because of the bad weather. all packages delayed about 2weeks. the package is on the way to your country now. if you dont get it next weekend. we resend you another one again or refund you. ok?
thank you.
Janey
www.merimobiles.com
I got a few emails from Janey too. I already did my venting on another thread, but this company is horrible. I think that their support people are all the same person. Always say sir. Always is all lower case. Always bad grammar and you are lucky if the sentence make any sense. The last response I got six days ago said that they would check on my order, but crickets since then.
Then I call up US Merchants to see why I still haven't received my rebate dock from 11/26 purchase and they say that they are having trouble getting the docks from Viewsonic and it will be at least another couple weeks before they get them.
I am livid.
Merimobiles Answer to your threads
Hi we know many docking stations where delayed in the regular mail during the months of December and January. As you know this is a free shipping item rated at 14-21 business days. During those months there has been many delays in the regular mail. We can assure you we ship them promptly. The situation is now alot better and most packages are arriving promptly in the advertised time and the regular time that it should take by regular mail. We do care alot about our customers. We do have a policy when it takes over 1 month we reship or refund. Many people have received there docking stations already. Shipping times are back to normal, and contrary to what 1 member claimed we don't chose the cheapest way possible to ship, its a regular mail shipping item like any other item, and every year during the holiday time there is always delays in the mail. Things are back to normal now, we can assure you on our part we ship them promptly, its unfortunate some people had to experience delays from the mailing system. If you have any comments or questions please feel free to contact us. And no there is more than 1 person answering the emails in contrary of what 1 member claimed.
thank you
Philip
merimobiles-philip said:
Hi we know many docking stations where delayed in the regular mail during the months of December and January. As you know this is a free shipping item rated at 14-21 business days. During those months there has been many delays in the regular mail. We can assure you we ship them promptly. The situation is now alot better and most packages are arriving promptly in the advertised time and the regular time that it should take by regular mail. We do care alot about our customers. We do have a policy when it takes over 1 month we reship or refund. Many people have received there docking stations already. Shipping times are back to normal, and contrary to what 1 member claimed we don't chose the cheapest way possible to ship, its a regular mail shipping item like any other item, and every year during the holiday time there is always delays in the mail. Things are back to normal now, we can assure you on our part we ship them promptly, its unfortunate some people had to experience delays from the mailing system. If you have any comments or questions please feel free to contact us. And no there is more than 1 person answering the emails in contrary of what 1 member claimed.
thank you
Philip
Click to expand...
Click to collapse
Philip:
Thank you for your reply. I didn't start this post to defile Merimobiles. That was not my intention. I was stating I had both Merimobiles and U.S.Merchants both sending me docks since Dec. of 2010 and have not seen either one and was wondering if others had received theirs yet. You do however get a +1 for lurking the XDA forums. Janey has been nice answering my questions and she did state that if I didn't get it by this weekend that I could have you guys refund or resend it to me. So I'll correspond with her later this afternoon if I haven't seen it.
One plus on still not receiving a dock from merimobiles, where my order was placed on 12/26. I read the statement above with respect to bad weather. Didn't we hear a similar story from another supplier of cases? Basically I don't accept the weather argument....
Any advice on how to proceed with a refund request?
sixvoltsystem said:
Philip:
Thank you for your reply. I didn't start this post to defile Merimobiles. That was not my intention. I was stating I had both Merimobiles and U.S.Merchants both sending me docks since Dec. of 2010 and have not seen either one and was wondering if others had received theirs yet. You do however get a +1 for lurking the XDA forums. Janey has been nice answering my questions and she did state that if I didn't get it by this weekend that I could have you guys refund or resend it to me. So I'll correspond with her later this afternoon if I haven't seen it.
Click to expand...
Click to collapse
vsc said:
One plus on still not receiving a dock from merimobiles, where my order was placed on 12/26. I read the statement above with respect to bad weather. Didn't we hear a similar story from another supplier of cases? Basically I don't accept the weather argument....
Any advice on how to proceed with a refund request?
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I request a refund throw PayPal. And they refound me the whole 45USD.
how to get a refund
Hi for anyone who has not received there docking station and its been over a month, please email us and we will send you another one and upgrade the shipping to express shipping, we can of course refund your order as per your request, thank you for your time
Philip
Found these notes from the premier team (one is the same member who posted the link last night, the other made an official comment earlier in the week):
Hi, this is Deb from Premier Team. So here's what I've found regarding ordering/shipping/receipt of devices when ordered online:
- We always use Overnight Shipping for devices purchased online.
- In general, devices purchased before 4 p.m. EASTERN meet the deadline for shipping same night for next day receipt.
- There is a risk that if the volume of orders is exceedingly high for the day, the order may not process that same day. Once it does process, the device ships overnight.
I, personally, have not heard of any order processing delays happening with any of our previous online Premier First to Buys. However, if online demand exceeds daily order processing capacity, I wanted to make sure you were aware of the potential delay.
The good news is that no one else besides Premier can order online until after the phone is launched to the public. I wish I could guarantee all orders will be processed same day, but I don't know what to expect regarding demand.
I hope this helps.
Thanks,
deb
http://community.sprint.com/baw/message/295638#295638
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SP_ARTLOVESKC Jun 21, 2011 4:35 PM (in response to BucksFloBx)
Bucks, not to contradict our Care rep, but I don't think they can see that info for sure from where they sit. They have access to the same info you and I do looking at the order screens. So I think they were interpreting the 2-5 day window and setting the lowest expectation with you, which results in the 6/24 date. I don't know if they will ship today or not, but I'm pretty confident they'll go out before 6/24. We'll just have to all watch together. I wish we could guarantee delivery, but there are so many x-factors that can't be controlled, so the 2-5 day window is what's published and communicated to the reps. Thanks. -art
Sounds to me that some people may be receiving their orders tomorrow!
Thanks for the info!
.........at 8 am today someone poisons the coffee....do not drink the coffee. More instructions will follow.
Cordially,
Future Dwight
thx 4 the info....cant wait to get this phone
yea, i'm not sure why all the service reps and everyone keeps making assumptions. hope her statement holds true, she's obviously in an important position considering she released the link!
update: found another comment by art, another well respected sprint employee.
SP_ARTLOVESKC Jun 21, 2011 4:35 PM (in response to BucksFloBx)
Bucks, not to contradict our Care rep, but I don't think they can see that info for sure from where they sit. They have access to the same info you and I do looking at the order screens. So I think they were interpreting the 2-5 day window and setting the lowest expectation with you, which results in the 6/24 date. I don't know if they will ship today or not, but I'm pretty confident they'll go out before 6/24. We'll just have to all watch together. I wish we could guarantee delivery, but there are so many x-factors that can't be controlled, so the 2-5 day window is what's published and communicated to the reps. Thanks. -art
Well, I didn't get any tracking info today... so I assume nobody will be getting their online order on Wednesday. I suppose I can hope for Thursday.
Harfainx said:
Well, I didn't get any tracking info today... so I assume nobody will be getting their online order on Wednesday. I suppose I can hope for Thursday.
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there's a good chance many people will get their orders tomorrow. statuses are getting updated right now. ups will take a bit to get the tracking numbers setup and then to get those numbers back into sprint's system. if your status says shipped, i would expect it tomorrow if u live in a metropolitan area.
Harfainx said:
Well, I didn't get any tracking info today... so I assume nobody will be getting their online order on Wednesday. I suppose I can hope for Thursday.
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me and others have already gotten are tracking numbers
tomorrow is the delivery date
SayWhat10 said:
me and others have already gotten are tracking numbers
tomorrow is the delivery date
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Ugh, well I guess they aren't shipping them in the order purchased... Unless of course you guys purchased as soon as the link went live (mine was purchased about 4 minutes after it went live last night).
Harfainx said:
Ugh, well I guess they aren't shipping them in the order purchased... Unless of course you guys purchased as soon as the link went live (mine was purchased about 4 minutes after it went live last night).
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no. silver status is getting in before gold... few purchases at 11am have already gotten tracking #s... there seems to be no real pattern as of yet.
maybe last name alphabetical.... cc purchases first... according to geographic locations... idk. most of them do seem to be going to the east coast as of right now
December 12, 2011
Dear customer,
Thank you for pre-ordering the Asus Transformer Prime Tablet and Keyboard Dock (Web ID: 10186527 & 10186526) from Futureshop.ca. We've recently been informed by Asus that there is an unexpected delay in receiving the items, and as a result, we are unable to ship the tablet on the date originally planned. We're sorry to be the bearer of this news; however, we will contact you as soon as we receive the shipment from Asus, and are ready to ship the product to you.
Please accept this $25 credit to use towards a future purchase with us. Please enter your promotional code FUTUXXXXXXXXX at check out.
If you're on a tight schedule to receive the tablet by December 25, 'tis the season after all, you may choose to your cancel your order, which can be done by signing in here.
If you have any questions, please email our customer service department here.
We appreciate your understanding and look forward to sending you the Asus Prime Transformer Tablet and Keyboard Dock when the device are ready to launch in Canada.
Sincerely,
The Futureshop.ca Team
thats a delay email, not cancellation.
mostly because it will be after 12/25 delivery.
wrong title.
Sorry to hear, OP. Many of us have received a few similar emails.
There we go! So NCIX wasn't crazy for sending the same email a few days earlier. Maybe it's just a Canada thing... Only time will tell...
SwissyChief said:
There we go! So NCIX wasn't crazy for sending the same email a few days earlier. Maybe it's just a Canada thing... Only time will tell...
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memory express sent them as well and I emailed and asked for clarification and got this
Originally we were supposed to get them on the 6th of December. According to Asus they are shipping on the 15th which means in theory we should have them on or after Christmas day.
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SwissyChief said:
Maybe it's just a Canada thing...
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I'd bet that to serve the U.S., Asus probably has a contract with a logistics company that they drop ship to who then manages and distributes inventory on their behalf. Because of the smaller volume in Canada they may ship directly from Taiwan. That would explain why "shipping on the 15th" may or may not make it before X-Mas.
I just got one from office depot,will recieve in 30 of dec.hurry!!
Edit: jan 06 delivery date lol but its ok for me better that nothing!
Edit :Sorry guys sold out!!! Better luck next time
Sent from my iPhone
erick0423 said:
I just got one from office depot,will recieve in 30 of dec.hurry!!
Sent from my iPhone
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Good stuff 3 day delivery too bad i already got mine lol
Thanks! Ordered mine. The Chat rep said I should receive it on January 5. No way to expedite shipping. See below:
Richard: Please know that since the item is delivered from the different warehouse locate, the order status is " 3 Days Delivery Pending ". However the order will be delivered on Thursday, January 5, 2012 08:30 AM - 05:00 PM
My take on this is that "different warehouse locale" means that it's coming directly from ASUS, which is why he couldn't expedite the shipping.
Well while I was chatting they went out of stock. I was trying to see if I could pay extra for quicker shipping. I had one in my cart and everything. FML lol
sold out!!!! doh
ReaderLee said:
Thanks! Ordered mine. The Chat rep said I should receive it on January 5. No way to expedite shipping. See below:
Richard: Please know that since the item is delivered from the different warehouse locate, the order status is " 3 Days Delivery Pending ". However the order will be delivered on Thursday, January 5, 2012 08:30 AM - 05:00 PM
My take on this is that "different warehouse locale" means that it's coming directly from ASUS, which is why he couldn't expedite the shipping.
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Did you ask what color?
Sent from my iPhone
Don't get your hopes up on the OD order. I ordered back on the 12/21 and was told I'd get it on the 27th. Not happening. I just finished chatting with a rep and didn't get much more:
Chat Transcript
Please wait while we find an agent to assist you...
You have been connected to Steve.
Steve: Hi Don
Steve: Good morning
Steve: I am glad to assist you with your concern.
Me: Good morning
Steve: We apologize for the inconvenience.
Steve: May I have the order number
Me: xxxx
Steve: Thanks, let me check on the order
Steve: I am sorry the item is out of stock as of now and we do not have the restocking date updated with us
Steve: I would request you to get back to us with 2-3 business days as our warehouse team is working hard on its availability
Me: I chatted with a CSR just prior to ordering and she told me that it would definitely ship out and I'd receive it on the 27th. She was very confident about it so I went ahead and ordered it.
Me: Clearly she was mistaken. What can be done about this?
Steve: We sincerely apologize for the inconvenience caused
Steve: Please get back to us with 2-3 business days as our warehouse team is working hard on its availability
Me: Can I have some sort of credit applied due to the misinformation I was given?
Me: So far you're the 3rd rep I've chatted with and each has asked me to check back in 2-3 days. I'm losing confidence in that answer, unfortunaly.
Steve: Please know that due to low stock the item has to be shipped from a different location and so it is taking time to get to the ware house near to your location and it should be in stock within 2-3 business days
Me: I understand, but that is NOT what I was told when I ordered it. I was told that it WAS in stock and that it would ship in time for me to receive on the 27th. When I placed the order I again chatted with a rep who told me to wait 2-3 days for the status to be updated. Now you're telling me that it's NOT in stock but that I should still wait 2-3 days for more information. I know it's not your fault, but I need a better result then "check back in 2-3 days"--simply because apparently I have not been given accurate information from the very beginning.
Steve: I will escalate the issue to the higher authority and they will get back to you within 4 business hours with the exact delivery details
Steve: May I have your contact phone number
Me: sure thing. It's xxxxx
Steve: Thanks, please give me a moment while I escalate the issue
Me: Thanks, Steve
Steve: Thank you so much for your patience.
Steve: I have escalated the issue
Steve: Is there anything else that I can assist you with?
Me: Thank you, Steve.
Me: That's it. I appreciate your help with this.
erick0423 said:
Did you ask what color?
Sent from my iPhone
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Under Product Details it says "TF201-B1-GR", the "GR" at the end means it is gray.
Out of stock now, however.
I bet some 19 year old is going to call you and be like "check back with us in 2-3 days" lol. Good luck!
lol, could be Doeboy, but at this point, I'm ordering where I can in the hopes that one of my orders comes in. Lets just hope I don't get three emails at once that all say "your order has shipped" before I can cancel the other ones!
wannatp said:
Under Product Details it says "TF201-B1-GR", the "GR" at the end means it is gray.
Out of stock now, however.
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I guess thats the only color they have.hopefully we dont have any issue with this unit,this would be my second asus prime.
Sent from my iPhone
ReaderLee said:
lol, could be Doeboy, but at this point, I'm ordering where I can in the hopes that one of my orders comes in. Lets just hope I don't get three emails at once that all say "your order has shipped" before I can cancel the other ones!
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I Hear that I have several preordered too. Guess we could always sell extra on ebay to make up for cost if unable to cancle an order.
i was able to order one, delivery date of 1/5. Hopefully it gets delivered and hopefully its grey
Johnday29 said:
I Hear that I have several preordered too. Guess we could always sell extra on ebay to make up for cost if unable to cancle an order.
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Do you have a sheet with all your pre-order info in one place to start mass cancelling if necessary, too!!?? As soon as I have a tracking number from somebody...
wannatp said:
Under Product Details it says "TF201-B1-GR", the "GR" at the end means it is gray.
Out of stock now, however.
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Did they charge ur card for your order? They charge mine already
Sent from my iPhone
erick0423 said:
Did they charge ur card for your order? They charge mine already
Sent from my iPhone
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my card has a pending transaction but the money has not been deducted yet.
effingpace said:
my card has a pending transaction but the money has not been deducted yet.
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Wtf my money has been deducted on my bank already..so meaning i have this one for sure
Sent from my iPhone
op can you update your original post to "sold out" so people don't get excited for nothing now since it is sold out.
doeboy1984 said:
op can you update your original post to "sold out" so people don't get excited for nothing now since it is sold out.
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There you go update sorry im just new here
Sent from my iPhone
Back in stock at Office Depot as of right now.
***personal info edited out***
Dear COMPLETE BADASS,
Thank you for your recent purchase from the AT&T Premier Online Store. We're pleased that you chose AT&T as your service provider.
We wanted to confirm that your order for Samsung Galaxy Note(TM) (Carbon Blue) on 04-FEB-2012 00:00:00 is still scheduled to be delivered as early as February 17, 2012.
As a reminder, you will receive an email from the AT&T Premier Team confirming shipment along with the carrier information and tracking number to track your shipment on-line.
Your web order number: over 9000!!!!!!!!
Your order will be delivered to the following address:
Really expensive house with hot babes everywhere
If you purchased other devices with this order, you will receive your complete order starting February 17, 2012.
We appreciate your business and look forward to having you as a customer.
Thank you for choosing AT&T,
The AT&T Premier Team
Niiiiiiiiiice
Same email here. I noticed the delivery wording changed from first email. Went from on or before the 17th, to "as early as 17th" hmmmmmmmm......
canecbr600 said:
Same email here. I noticed the delivery wording changed from first email. Went from on or before the 17th, to "as early as 17th" hmmmmmmmm......
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I wouldn't read that much into it. Just like we got a "backordered" email, it just fills dates and stuff in. I'd expect it to ship by the 15th.
canecbr600 said:
Same email here. I noticed the delivery wording changed from first email. Went from on or before the 17th, to "as early as 17th" hmmmmmmmm......
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Yeah, the previous wording made me think we might get them earlier in the week, but now it looks like the 17th is as early as possible.
I guess its just one more reason to look forward to Friday
When i ordered mine today it said they should ship by the 16th.
Five minutes later i got an email saying it was sent to the warehouse for shipping.
I have a feeling some of us will be getting them early.
Maroon Mushroom said:
I have a feeling some of us will be getting them early.
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its bound to happen
My order confirmation on the "5th" simply said your order will ship on Feb/16.
No "reminder" emails yet.
Assume it's 2-3 day fedex but don't really know.
andrawer said:
My order confirmation on the "5th" simply said your order will ship on Feb/16.
No "reminder" emails yet.
Assume it's 2-3 day fedex but don't really know.
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I think we all got different notifications based upon the avenue in which we purchased or upgraded. I upgraded through Premier and I'm supposed to get my phone by the 17th and it is supposed to be shipped Fedex overnight. I don't think we can assume what AT&T will do until we start getting shipping notifications and tracking numbers.
Sent from my SGH-I897 using Tapatalk
Maroon Mushroom said:
I have a feeling some of us will be getting them early.
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i know a guy on a forum on the internets who works at the att & we are buds so i will get it early
(check's in the mail Maroon!!)
Mine
Thank you for ordering from AT&T. Your device has been reserved and is expected to be delivered on February 17th. At AT&T, we promise to ship our products in the order in which requests are received*.
I ordered from a store on the 5th. I was the first (and probably only) person to order from them that day, considering people were preparing for the Superbowl. They had to dig around online for the model number. I assume they'll ship on Tuesday, to ensure that it gets to as many people as possible by Friday.
Samsung I717 BLU PHONE
1
Various SIM
1
FREIGHT
1
I ordered mine from ATT on Monday at lunch. They couldn't find it in system Sunday.
So, I went back Monday with the ATT SKU #. I told them to ship to store, 'cause I leave for Asia on the 18th and if it's not there by 17th my salesman said it would be held there under my name.
So, here's to hoping the "store" gets their shipments first, and mine gets thrown in with their stuff.
I go to Hong Kong and China regularly so I'm very familiar with the Int'l Note, but didn't want to spend 700+ for one in HK or China with no warranty except thru my friends there that I'd have to ship it back to for service.
Plus, getting it for 300 sans Exynos I figure is an even toss up for the cost savings.