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Hi All,
I just wanted to give everyone a heads up about making claims to Assurion.
TL-DR
Make sure to verify the hardware is fully in tact when getting an Assurion claim. Report even the slightest defect.
I dropped my phone about 3 weeks ago. Bummer. I got my "Like New" Assurion replacement. I immediately noticed the battery door didn't seem to fit well on the replacement, and would come unclipped very easily; sometimes when pulling out of my pouch. I shrugged it off as a problem with the door itself from opening and re-closing during the S-Off process, and just planned to buy a new door.
After flashing ROMs, S-Offing, etc, I noticed the door fit perfectly on the original as I was migrating all the data from the device (door was on because WiFi wouldn't connect otherwise). Hmmmmm.
I closely looked at the two devices, and noticed a very very small bulge coming from underneath the red cover that holds the battery. The bulge is so small, it almost seems too small to cause any problems, but it is.
I called Assurion, and they told me that if I had called in sooner, they'd send a replacement, but because I was outside of my 7 day window, they would not send a replacement.
I spoke to a supervisor (before I had my morning coffee; bad idea) and laid into him. He snapped back a bit that I should have let him finish, and he'd override the policy and send me a new replacement without forcing me to make a new claim.
In closing, if you're going to make an Assurion claim, physically inspect the device very carefully and report the smallest of problems you may find, even if you can't find the cause or think you may be imagining it.
Something interesting I noticed is that the new device did not have the VOID sticker on the screw, because I was thinking about swapping the back from the old phone to the new one. They may not have noticed, but I didn't want to chance it. The good news is now, if I have to replace a screen or something, the missing VOID sticker means I can replace the parts and they won't know I was tinkering inside .
Hope this helps someone avoid future frustration.
When I was having my OG Droid replaced, they kept sending me refurb ones that had literally TON of dust under the glass (I literally could not use it outside because of how much dust it was, you couldn't see the screen). I went through like 6 of them before they just sent me a new D2G.
I highly recommend being anal as HELL when you get a refurb from them.
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
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I had the same issue with returning my brother's dumbphone. They said they had not received the phone and charged the account $519. Luckily I had held on to the proof of shipment. Two months later and after my account had been suspended twice for not paying the balance they corrected the error.
Sent from my RezAwesome S-Off running Scott's CleanROM 4.5
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
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Thank you very much. I hadn't thought about that. I'll be sure to get proof of shipment from the post office.
Cheers!
Asurion DROPPED me from my insurance saying I filed too many claims in a year, when in fact they were on different phones and 14 months apart. I called Verizon and Asurion, they realized they misappropriated a claim I made for my mom on her DInc2 that my baby brother decided needed a bath. They said I should have used all of her information on the claim, I told them no because it asked for the account holder info which is in fact ME.
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
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so my screen is cracked because i dropped it. should i report it stolen? or just send it back? btw NEVER broke a phone before this one...
antp121 said:
so my screen is cracked because i dropped it. should i report it stolen? or just send it back? btw NEVER broke a phone before this one...
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Its the old "do as I say not as I do" its insurance fraud when in fact you still have the phone. You are lying to the insurance company..
PM sent..
Wait, WTF? They didn't send you a BNIB rezound? I busted my D2 back a year + ago and they sent out a BNIB. If I have to pay 100 bucks for a "deductible" they better send me a new one. not a refurb POS.
Well I am glad you all had GREAT experience with Assurion. I have had 1 bad experience and it ticked me off. Had a 32gb iPhone 4S. Notice the S there. Well long story short screen cracked, paid 200, got a new one sent to me. BNIB! Well I open it. Hmm something is not right here. Wait what is this? A iphone 4? Wheres my S. Wait theres more. There is a memory change? 16GB? Really? I called and the Support said that is the phone I had insured. NOOOOOOOOOOO SIR. Thats like using a strap on with the wife. Its just wrong! So I called Verizon thinking last resort ill argue with these guys. OMFG! Not only did they contact Assurion for me, but they gave me a 200 Credit on my account, and all I had to do was take the iPhone they sent me to a Verizon store and they replaced it with a 32GB iPhone 4S. Which needless to say I gave to my wife, for her sweet brand new REZOUND!! Never been happier!!
Get rid of Asurion
It is overpriced and refurbs suck! I use SquareTrade. If they cannot fix it, they give me full retail for it deposited right to my paypal.
And they are cheaper than Asurion
Weird they would send you a refurub.. My friends replacement from Asurion was brand new in box. Mine too.
zetsumeikuro said:
Weird they would send you a refurub.. My friends replacement from Asurion was brand new in box. Mine too.
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I think it depends on stock. I've received both. I had a work phone stolen and they sent me a BNIB. Same for my WinMo device that was broken by the case VZW sold me.
It's odd how they replace things. When the power button broke on my OG Droid they told me to just send the unit itself and nothing else. I got a refurbished in return. When I bricked my Incredible they sent me a brand new unit with all the accessories and everything.
Sent from my Transformer TF101 using Tapatalk 2
ProtectCell rocks...just sayin
sabwjawdjw said:
Well I am glad you all had GREAT experience with Assurion. I have had 1 bad experience and it ticked me off. Had a 32gb iPhone 4S. Notice the S there. Well long story short screen cracked, paid 200, got a new one sent to me. BNIB! Well I open it. Hmm something is not right here. Wait what is this? A iphone 4? Wheres my S. Wait theres more. There is a memory change? 16GB? Really? I called and the Support said that is the phone I had insured. NOOOOOOOOOOO SIR. Thats like using a strap on with the wife. Its just wrong! So I called Verizon thinking last resort ill argue with these guys. OMFG! Not only did they contact Assurion for me, but they gave me a 200 Credit on my account, and all I had to do was take the iPhone they sent me to a Verizon store and they replaced it with a 32GB iPhone 4S. Which needless to say I gave to my wife, for her sweet brand new REZOUND!! Never been happier!!
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Damn now that's good service on Verizon's part. But if the 4 had 32gb of memory, how the hell can you tell the 4 and 4s apart? It's the same phone with a new letter behind it and marked up price tag?
Sent from my ADR6425LVW using Tapatalk 2
Ok i never had a problem with asurion and I am still a noob but I got a custom rom! (4 bricks)finally learned enough to feel less noon. My point is this. All phones should be reported lost. You can keep the broke one and who knows, maybe you learn enough to fix it. I'm still kicking myself in the ass about the one I sent back for a black screen. I know exactly how to fix it now but I sent it back. Grrrrrr
Sent from my LG-P920 using xda premium
Hello, There are many reports of Samsung's customer service being terrible. When buying my phone I was thinking that I would never have to use Samsung's customer service as I always baby my devices, but I was wrong. Due to a well known defect in the plastic lip on the device, small cracks form over time. They are only about a millimeter or two each, but if your phone is in otherwise pristine condition it can be a very annoying problem. Here is a small piece of knowledge you should know about me, when talking on the phone I have trouble being stern and fighting for what I want. Especially if the person has an accent (not that there is anything wrong with that, I just can't understand them very well.). Continue reading for the whole story, in every detail I can remember!
This started on September 27, 2012. I had my sister call Samsung and explain the problem. Several users have reported the same issue getting solved by either a quick fix or a simple replacement. I was expecting nothing less than a quick fix. A few minutes after hanging up I received an email from Samsung with my ticket number and a UPS shipping label. I immediately started packing when a user on XDA-Developers told me that he got a replacement without having to be without a phone for 10 days, so I called Samsung 2 more times asking for a replacement. They never transferred me to Advanced service or Executive service so I figured it was a lost cause and send my phone in the next day. Because of the small size of the defects, I printed out 3 HD full page pictures of the cracks and circled them. I put them directly by the phone in the box hoping that the technician would get it and be able to solve the problem easily. The part that needed to be replaced costs $30 on eBay and includes the metallic bezel and the white lip. I can do this repair within an hour if I had the parts. The phone was received by Samsung on October 3, 2012. I received no other communication that there were problems so I assumed it was under warranty and would be fixed. They shipped the phone back to me on October 5, 2012.
On October 9, 2012 the phone was delivered to my house. Upon unpacking the phone I noticed that it was filthy. There was a layer of dust/dirt on the screen. I didn't care as long as the phone was fixed. I glanced at the white lip and saw that there were two dents in it, upon looking around the bezel I saw all three of the cracks and one more (probably form shipping). My mom called back immediately and asked why it wasn't fixed. They responded with confusion and we were transferred to Advanced support. They said it must have been a filing error and that they were sorry, we had to schedule another repair. I'm very mad at this point. How do some users get a replacement phone free on the first try and I have to wait 12 days to get nothing done, then send it in again for even longer? I pack it up with no pictures this time. Just the device in some bubble wrap (6 layers to be exact. Enough to protect it from even the biggest hit.). The phone was shipped out for the second time on October 10, 2012.
On Friday October 12, 2012 Samsung got the phone. No repair was attempted on this day as it was Friday. This was understandable because I wouldn't want to start a repair right before a weekend either. October 15, 2012 comes and with it another email from Samsung. This time it's an update that my repair cost has changed. Just in case you forgot, the original issue was with cracks on the white lip on the side of the device. Now in this email I see "After careful inspection, the repair cost for your product has changed. Please review the following important information and instruction." I read further down and see in large orange letters "$197.01". I freak out. I read what the charge is for, an LCD repair fee for $117.00 and a Standard repair fee for $65.00. Now why on earth would the LCD have to be replaced? I first went on the Samsung Live Chat as this is supposed to be a replacement for their phone service. I get no where and was told to call for more information. So I called. After asking why I need to pay for this repair that doesn't need to be done about 5 times and saying that this is my second time sending it in I was transferred to Advanced customer service, which I think is just another employee who the problem gets passed on to. I hand the phone off to my dad and he takes it away. Asks why they want $200 for something that is their problem. The guy said that the LCD is either cracked or it's an internal problem. Duh. Anyway my dad said that they need to file their own claim with UPS as the phone was damaged in shipping. The phone's LCD was perfect when I sent it in. Some words about not supporting a product were said and we were transferred to Executive customer service.
Let me inform you that Executive customer service leaves at 8:00 PM CST (but the phone support stays open until 9:00 PM CST). It is 7:45 PC CST when we are transferred. The music stopped and it started to ring, then a busy tone came, and finally the line went dead. He called back and was transferred to Advanced after 5 minutes of explaining what the problem was. Advanced said the Executives left for the day, she scheduled a phone meeting on the next day at 5:00 PM CST. My dad left his work number for them to call as he wouldn't have been home yet.
The next day he gets home from work and he told me that he missed the call. So apparently he called back and went back up the line to Executive. Finally after about an hour of persuading they agreed to fix the LCD, which isn't even broken, and the cracks for free. I think okay everything is good again ill have my phone by early next week. The next day I got an email from Samsung saying that the repair was once again on hold. This time for parts. At this point the phone has been gone for 20 days. With the weekend coming up the phone will have to shipped tomorrow in order to get here Monday. I want to know how long the parts take to come in so I called again and asked. Put on hold for a few minutes. Guy comes back and says he doesn't know. They aren't informed about parts and can't give me an ETA. We will see what tomorrow brings and ill update the thread if something else happens.
****Cliff Notes Version****
Samsung ignores my phone and doesn't repair, I send it in again and they try to charge me $200 to fix an LCD that works perfectly. A few calls later they agree to fix everything free. Now its on hold for parts and it is day 20 of not having a phone. In short, Samsung doesn't care about customers and will try to screw them any way possible. The next phone I buy will NOT be a Samsung phone. Congrats customer service, you lost a customer.
-Matt The Angry Samsung Hater.
Sent from my cm_tenderloin using Tapatalk 2
...never mind.
Heard that apple has a new phone out, easy to use.
fprice02 said:
Heard that apple has a new phone out, easy to use.
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Ya I hear it just works....
Sent from my SAMSUNG-SGH-I717 using xda premium
jpoirier587 said:
Ya I hear it just works....
Sent from my SAMSUNG-SGH-I717 using xda premium
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Unlike Samsungs support. Too bad it has an Apple on the back.
Sent from my cm_tenderloin using Tapatalk 2
Yikes! !!
I'm very sorry to hear this report.
Good customer service is the backbone of any company, and clearly Samsung is forgetting that customers are their future.
I'm hoping you get a resolution soon, and that your experience is isolated, and not becoming the new norm for companies seeking our vote via checkbook.....g
I had a somewhat similar situation with the warranty company with my wife's phone.
She was without her phone for half a month, after (many) frustrating calls later, I ended up calling the at&t customer support and I explained the situation to them.
They decided to take half a month off the bill for her phone and pay half off of the insurance deductible.
Edit: i explained the situation to at&t and asked them why the insurance company couldn't send me a replacement phone before i sent them mine. At&t even called the insurance rep and asked. They got no where. I then asked what at&t could do because it wasn't right that i paid for service ask month and haven't used it in 15 days.
Sent from my SAMSUNG-SGH-I717 using xda premium
Wow what a horrible experience. Although, I would have just purchase the $30 part and did it myself. I can't imagine shipping my phone anywhere but that's just me. I hope they get it resolved and fixed ASAP. Keep us updated.
-Once you go NOTE, you'd say 4 inches a Joke
[Lady]: "How do you carry that huge phone in your pocket?"
[Note User]: "I'm used to having huge stuff in my pants"
Still waiting for the part. Hopefully it'll get done tomorrow. If not ill call in and flip out.
Sent from my cm_tenderloin using Tapatalk 2
I had the crack issue, I called att and calmly talked with them about it and they credited my account a month of free service to off set the coat of an insurance claim through asurion. After I filed the claim I had my new carbon grey note the next day. On top of the free exchange I ended up with a 90$ credit after its all said and done.
So try just giving att customer service a call of its not to late.
Sent from my SAMSUNG-SGH-I717 using XDA Premium HD app
Wow, that's awful, completely opposite from my experience with Samsung. Long story short, I bricked my phone & they emailed me a prepaid label so I sent it in and had it back fixed within a week. In your situation I would have just fixed it myself too, but then again I'm a former phone repair tech & I know not everyone is as comfortable taking apart phones as I am. Good luck, keep us posted.
kabuk1 said:
Wow, that's awful, completely opposite from my experience with Samsung. Long story short, I bricked my phone & they emailed me a prepaid label so I sent it in and had it back fixed within a week. In your situation I would have just fixed it myself too, but then again I'm a former phone repair tech & I know not everyone is as comfortable taking apart phones as I am. Good luck, keep us posted.
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I second that. My phone had the stuck power button failure. They sent me a label and in 3 weeks I had my phone back!!
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Got the phone back yesterday. Has a stuck pixel. I already flashed, have it set up how I like it, I'm just gonna deal with it.
Oh, and they sent me a refurb
Sent from my SGH-I717 using Tapatalk 2
I ordered a Nexus 10 and decided I did not want it and cancelled my order. But for some reason it still shipped to me and the charge was refunded.
Has this happened to anyone else?
Ship it back. Anything else is theft, despite their mistake.
But I predict a bunch of rationalizations coming for why you should keep it. I mean, it's Google and Samsung, they're big companies. They won't miss it...
Up to you... there is a paper trail that leads to you so if not now it may bite you in the @ss later. I would rather return and save you the problems down the road. Its the right thing to do
Sent from my SPH-L710 using xda app-developers app
If you let them know, I wouldn't be surprised if they let you keep it.
Sent from my Nexus 10 using xda premium
If they send you a return shipping label and box yes.
If they don't , I wouldn't pay to ship it back and then it is FREE!
when the kindle fire launched a friend got two when she had pre-ordered and paid for only one. She was honest and she sent it back as instructed with a provided shipping label. The next month she noticed on her CC statement they had refunded her money when she sent back the extra. She actually called in about it again and the rep just told her to keep it because he wasn't sure how to charge her without shipping another one. Result = free Kindle Fire.
mbk17 said:
I ordered a Nexus 10 and decided I did not want it and cancelled my order. But for some reason it still shipped to me and the charge was refunded.
Has this happened to anyone else?
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So what exactly did do you to get this free nexus 10? I ordered mine on Friday night, still didn't my shipment email. I wanna if they will send one to me for free, if they will let me keep it if I try to return it. Hmm but then again, it stealing.
Hallowed Is The Sader
sader2202 said:
So what exactly did do you to get this free nexus 10? I ordered mine on Friday night, still didn't my shipment email. I wanna if they will send one to me for free, if they will let me keep it if I try to return it. Hmm but then again, it stealing.
Hallowed Is The Sader
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I simply ordered it and I called and canceled the order. The charge was refunded but it was still shipped to my door.
Bru87tr said:
If they send you a return shipping label and box yes.
If they don't , I wouldn't pay to ship it back and then it is FREE!
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That's what I thought. They screwed up and if they want me to spend $20 to send it back then I think I will keep it.
If they spot the mistake, they will charge you. They keep your CC on record. If they don't charge you, they will remotely deactivate the device, making it useless.
Ethically you should return it.
But legally you do not have to as far as I understand. If you canceled the order before they shipped ( up to them to enforce) then it is their problem. Nor can they charge anything on your card with out your authorization. They do not have your permission to charge your card at this point.
How ever if you do not contact them and try to work it out I can say with certainty that would make you a **** head. Don't be a **** head.
If you're okay with not having warranty of any kind, sure. Hope nothing goes wrong with your stolen device.
I for one, surely, won't help you.
kpluiten said:
Ship it back. Anything else is theft, despite their mistake.
But I predict a bunch of rationalizations coming for why you should keep it. I mean, it's Google and Samsung, they're big companies. They won't miss it...
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A bit sanctimonious, no? I can't count the number of stories I've read on XDA where people were shipped incorrect, defective, or damaged goods by a reseller or accused of "customer induced damage" by a manufacturer's repair department and wrongly told to go pound sand for one reason or another. It's not a lily white world we live in.
OP, if it were me I'd keep it but would be prepared to pay for it if asked leaving it up to powers greater than myself to decide if I was truly intended to get a "Free nexus 10."
I would wait to see if they end up "fixing" it themselves first, before thinking to call them about this mistake. If they ask you to pay for shipping, then I would say no way.
I got a "Free" Samsung galaxy s3 from a mistake Verizon made, but that's not the same and well they ware jerks.( 10+ call's, 3 "tickets and month's of waiting, so they had it coming.)
Hope google is nice and lets you have it for free.
P.S Google can you ship my n4 as well or should I say UPS, because they made the "shipping label" days ago with no update.
Keep it, don't resell it, and do your best to advertise how google is awesome for giving you a free tablet. Chances are your publicity will cause enuogh sales to offset the cost to google and samsung. Win Win
Give it to me, I can handle the burden on my conscious.
If sounds strange that Google could process a refund this quickly. As just about everyone else that has done a return/refund with Google has usually needed to wait 2 or 3 weeks to it.
I'm wondering if that wasn't possibly just the hold on your card finally going away and they haven't charged you yet. I don't think I saw the charge show up for my Nexus 4 until the day after I got my phone.
Another possibility is Google is just doing refunds immediately but still expecting you to return the tablet within 14 or 21 days and will simply charge you again if it's not received.
mbk17 said:
I ordered a Nexus 10 and decided I did not want it and cancelled my order. But for some reason it still shipped to me and the charge was refunded.
Has this happened to anyone else?
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Keep it. I ordered one on launch day and still don't have a tracking #. After daily phone calls and emails I just deal with a lot of people who apparently have no idea what is going on.
The pending charge was a check to see if the funds were available. Your charge will appear in a day or 2 relax its not theft lol. Picked up my nexus yesterday from UPS and the charge hit today after being refunded just like you are explaining
Sent from my Nexus 10 using Tapatalk 2
there way of "selling" more
TheEmpyre said:
The pending charge was a check to see if the funds were available. Your charge will appear in a day or 2 relax its not theft lol. Picked up my nexus yesterday from UPS and the charge hit today after being refunded just like you are explaining
Sent from my Nexus 10 using Tapatalk 2
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ya.. thats probably whats gonna happen. and you will have to call again to get them to take the charge off... and them to send a return box/tracking... either way... wait and see what happens. I wouldnt put it past a snafu
Glad that was easy, I'm getting a replacement shipped out to me in a week or so. But when in spoke to the Google rep he insisted they do not refund customers after the 15 day period even if there item is faulty.
Has anybody else returned their nexus after the 15day period and got a refund?????
I'm sending mine back for several reasons;
Kept freezing/locking up
Crackling sound coming from speakers when watching a video on YouTube sometimes
Light bleed on top left and bottom left corner
Back casing making a cracking sound when holding it on the left side.
Have any of you witnessed these problems and how did you overcome them if you did.
A friend got replaced last week. Purchased before Christmas. This was in UK though so 2 year warranty (free of additional charge) applies by European law [Apple got in trouble recently for suggesting only 1 year].
Manufacturing faults by the way are covered for 6 years. Not seen that applied much on modern consumer electronics.
Sent from my Nexus 10 using Tapatalk HD
I'm surprised to hear about them not accepting returns after 15 days even with defects. I wasn't aware of this.
If you want a refund all you have to do is refuse delivery of the replacement they are going to send you. They told me that's the only way they will refund the money. I called and asked them that because this is my 4th unit.
Sent from my Nexus 10 using Tapatalk HD
ayman07 said:
If you want a refund all you have to do is refuse delivery of the replacement they are going to send you. They told me that's the only way they will refund the money. I called and asked them that because this is my 4th unit.
Sent from my Nexus 10 using Tapatalk HD
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Hi. ayman07 and all who are replying.
Could you please inform me on how to refuse delivery as i would much rather gain a refund as i am more interested in purchasing an i5 laptop around the £400 mark.
Many thanks
When the UPS guy comes just be at the door and say you're refusing delivery. Alternatively, you could leave a note on your door saying that you are refusing delivery. I think you may be able to call them as well (before it's delivered).
Sent from my Galaxy Nexus using Tapatalk 2
ayman07 said:
When the UPS guy comes just be at the door and say you're refusing delivery. Alternatively, you could leave a note on your door saying that you are refusing delivery. I think you may be able to call them as well (before it's delivered).
Sent from my Galaxy Nexus using Tapatalk 2
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I would but I doubt they would refund if i did this and it would make the process even more difficult, i also doubt if i phone them they will compromise as I honestley don't want it anymore but its like they're force feeding it me.
But I'll try phoning them again now
Thanks again
24K1R said:
I would but I doubt they would refund if i did this and it would make the process even more difficult, i also doubt if i phone them they will compromise as I honestley don't want it anymore but its like they're force feeding it me.
But I'll try phoning them again now
Thanks again
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You can doubt all you want my friend, this is what I was told by the Google representative. You can always file a claim with your credit card company once you refuse delivery.
Sent from my Galaxy Nexus using Tapatalk 2
I would double check with Google before refusing delivery. I had to have another replacement sent. Called on Friday and because it's my 2nd RMA I wanted to ensure I wasn't going to get hit with their 15% restocking fee (for those who don't want to do the math, that's about $75USD for the 32GB). I was told that as long as I'm exchanging defective ones for new ones I'd be OK. But if one is looking to return the device and get a refund he'd be subject to the restocking fee, even if the device being returned is detective.
24K1R said:
I would but I doubt they would refund if i did this and it would make the process even more difficult, i also doubt if i phone them they will compromise as I honestley don't want it anymore but its like they're force feeding it me.
But I'll try phoning them again now
Thanks again
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Click to collapse
Then why did you buy it?
And if you want to have an easier time returning and exchanging then you should buy from a retail store like Walmart. Its always good to read the fine print return policy before you buy something online
I was told early on that I had 15 MORE days once I got the replacement. So as long as you request a refund within 15 days of your replacement it should work. Definitely call and double check bit I got a refund on my second device. Just make sure to stay on top of it and Call call call. Think it it as a second opinion because there is no uniformity with the play support.
atg284 said:
I was told early on that I had 15 MORE days once I got the replacement. So as long as you request a refund within 15 days of your replacement it should work. Definitely call and double check bit I got a refund on my second device. Just make sure to stay on top of it and Call call call. Think it it as a second opinion because there is no uniformity with the play support.
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Interesting. Were you charged the restocking fee? Did you have to fight to keep it from being flagged as buyer's remorse (which is what triggers the restocking fee - according to the Google rep I spoke to on Friday)?
Rodeojones said:
Interesting. Were you charged the restocking fee? Did you have to fight to keep it from being flagged as buyer's remorse (which is what triggers the restocking fee - according to the Google rep I spoke to on Friday)?
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I was not charged a restocking fee but when I got the refund I noticed it didn't cover shipping..I'll take the $11 hit and never buy from the play store again. Enjoy the $11 Google!
After my RMA was all set up for returning my second device for a full refund I called back just to make sure I had everything right. That is when I was informed that they put it in as remorse. I laughed to myself and said "I told her many times that it was defective" it was unbelievable and I only did it because I heard someone else got charged because they "accidentally" put it in as buyers remorse.
My only advice is to stay on top of it....never again will I buy a device on the play store.
atg284 said:
I was told early on that I had 15 MORE days once I got the replacement. So as long as you request a refund within 15 days of your replacement it should work. Definitely call and double check bit I got a refund on my second device. Just make sure to stay on top of it and Call call call. Think it it as a second opinion because there is no uniformity with the play support.
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I got my RMA yesterday and am going to be getting a shipping label "soon" they say. But because I'm in the EU they won't be charging me a restocking fee but they did say when I asked about fees that I will be refunded fully but the £10 spent on delivery will not be refunded.
Yeah I agree there is no uniformity with the play support as first i was told i cannot get a refund however as i persisted they agreed to provide me with one. Im kinda glab they havent got uniformity in their support now.:victory:
In the UK you have 6 months for a refund in faulty goods. Same for the EU.
The other day I called best buy's warranty department because my stock battery had (for lack of better terms) swollen and now I couldn't reseal the back plate. They acted as if this was a common occurrence and said they would have a new one mailed out this week. No need to send my old one back or any other questions. When it came it turned out to be a Lenmar 4600mah.
I probably I try as well
Sent from my SAMSUNG-SGH-I717 using XDA Premium 4 mobile app
I had to swap out my phone thru their black tie program once so far due to being clumsy. Phone got bashed up pretty good from falling down the stairs. Pretty painless process although they messed up my unlimited data and I had to go to the ATT corporate store to remedy that. Just took like 2 weeks to get a replacement and had to use a terrible HTC loaner while waiting.
I read somewhere that if you get a replacement in the 2nd year that they consider that your last replacement. Anyone know if that is true or experience that?
scottj437 said:
The other day I called best buy's warranty department because my stock battery had (for lack of better terms) swollen and now I couldn't reseal the back plate. They acted as if this was a common occurrence and said they would have a new one mailed out this week. No need to send my old one back or any other questions. When it came it turned out to be a Lenmar 4600mah.
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Lucky you. In Canada you can't even get those in BB. Silly Canada.
Does your phone last noticeably longer?
kimocal said:
I read somewhere that if you get a replacement in the 2nd year that they consider that your last replacement. Anyone know if that is true or experience that?
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My wife just replaced hers a month or two ago with no problems, we are well into our second year. I will try to replace mine within the next month, so I'll report back. I've replaced mine 5 times already, and I will replace her's and mine again before we upgrade. I think if you are paying the insurance, they have to replace. If they don't replace it, then why am I still paying ~$10/month?