honor 5X update freeze/loop - no TWRP recovery possible - Honor 5X Questions & Answers

Hello everybody,
since saturday I have a really big problem. Until now I tried to find a similar problem from an other person in the internet in order to fix mine but that was not possible.
So in my last hope I am now writing it down here. Hopefully someone can help me:
The phone was/is rooted and has TWRP as recovery installed (v3.21). The software is still the original EMUI.
On saturday my Huawei Honor 5x (Model KIW-L21) gave me the notification that there is an software update avaible. So I backuped everything with TWRP to my sd-card and copied it to the computer. After this I ran th eupdate. The update downloaded the new software, then rebootet to the recovery, installed the update.zip automaticly and rebootet again. Then there was written on the screen "Huawei software installing ... DO NOT unplug usb or press any key!". Also there was "0%" all the time. It did nothing. also the phone was not connected with usb.
After an hour I long pressed the power button. after two seconds there was the text "Warning: The powerkey is long pressed, please release powerkey to avoid system crash" displayed. I pressed it longer and the phone turned off.
Now I have the following problem. When the phone is turned off, I can:
press the power button: the phone starts, the "honor ... android" logo is shown but nothing more happens. ("fastboot devices" -> no devices found, "adb devices" -> device found but no permission to enter commands)
press the power button and the volume up button and the volume down button at the same time: normally this should take me in the recovery mode, mut it doesn't anymore. Instead the "EMUI" update screen is shown (see above "huawei software installing ..." with "0%") ("fastboot devices" -> no devices found, "adb devices" -> no devices found)
press the power button and the volume up button at the same time: I get a huawei menu with three buttons: "reboot", "wipe user cache" and "factory reset". I tried both (wipe and reset) wich both finished without an error. But nothing changes ("fastboot devices" -> no devices found, "adb devices" -> no devices found)
press the power button and the volume down button at the same time: I get an "eRecovery" menu from huawei with three buttons: "Reboot", "power off" and "Recover with latest software". The last button lets me connect to my wifi and then "searching for packages", with failes all the time. ("fastboot devices" -> no devices found, "adb devices" -> no devices found)
This problem occures with and also without the sd-card. Also there is no "update.zip" or "update.app" on the sd-card.
I really hope somebody can help me. I only need to get into the recovery. If I am there I can recover the backup or install a new ROM. That would be no problem for me. But at the moment I get nothing :crying:
Or maybe a tool to reset the phone completly? to start over from the beginning?
greetings,
Christopher
PS.: Thanks for your efford.
PSS.: Sorry for my bad english, I really try my best and hope that you understand what I am trying to say.

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Same problem here... Please help us :'(

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christopher2007 said:
Hello everybody,
since saturday I have a really big problem. Until now I tried to find a similar problem from an other person in the internet in order to fix mine but that was not possible.
So in my last hope I am now writing it down here. Hopefully someone can help me:
The phone was/is rooted and has TWRP as recovery installed (v3.21). The software is still the original EMUI.
On saturday my Huawei Honor 5x (Model KIW-L21) gave me the notification that there is an software update avaible. So I backuped everything with TWRP to my sd-card and copied it to the computer. After this I ran th eupdate. The update downloaded the new software, then rebootet to the recovery, installed the update.zip automaticly and rebootet again. Then there was written on the screen "Huawei software installing ... DO NOT unplug usb or press any key!". Also there was "0%" all the time. It did nothing. also the phone was not connected with usb.
After an hour I long pressed the power button. after two seconds there was the text "Warning: The powerkey is long pressed, please release powerkey to avoid system crash" displayed. I pressed it longer and the phone turned off.
Now I have the following problem. When the phone is turned off, I can:
press the power button: the phone starts, the "honor ... android" logo is shown but nothing more happens. ("fastboot devices" -> no devices found, "adb devices" -> device found but no permission to enter commands)
press the power button and the volume up button and the volume down button at the same time: normally this should take me in the recovery mode, mut it doesn't anymore. Instead the "EMUI" update screen is shown (see above "huawei software installing ..." with "0%") ("fastboot devices" -> no devices found, "adb devices" -> no devices found)
press the power button and the volume up button at the same time: I get a huawei menu with three buttons: "reboot", "wipe user cache" and "factory reset". I tried both (wipe and reset) wich both finished without an error. But nothing changes ("fastboot devices" -> no devices found, "adb devices" -> no devices found)
press the power button and the volume down button at the same time: I get an "eRecovery" menu from huawei with three buttons: "Reboot", "power off" and "Recover with latest software". The last button lets me connect to my wifi and then "searching for packages", with failes all the time. ("fastboot devices" -> no devices found, "adb devices" -> no devices found)
This problem occures with and also without the sd-card. Also there is no "update.zip" or "update.app" on the sd-card.
I really hope somebody can help me. I only need to get into the recovery. If I am there I can recover the backup or install a new ROM. That would be no problem for me. But at the moment I get nothing :crying:
Or maybe a tool to reset the phone completly? to start over from the beginning?
greetings,
Christopher
PS.: Thanks for your efford.
PSS.: Sorry for my bad english, I really try my best and hope that you understand what I am trying to say.
Click to expand...
Click to collapse
suzushima said:
Same problem here... Please help us :'(
Click to expand...
Click to collapse
to enter fastboot mode
1. Place the device in fastboot mode:
Turn off the device. (then wait for at least 2 seconds) For a mobile phone, press and hold the volume down and power keys simultaneously for at least 10 seconds (for a tablet, press and hold the volume up and power keys).
2. If the above operations do not switch the device to fastboot mode, please try the following steps:
Turn off the device. (then wait for at least 2 seconds) Then insert the USB cable and press and hold the volume down and power keys simultaneously for at least 10 seconds.
Step 2 worked for me every time

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Arobase40 said:
AGAIN AND AGAIN, when you receive an update notification you MUST first flash back to stock recovery or it won't update with TWRP !!!
- To recover a stock recovery you need to boot onto download mode/your bootloader mode (Power+Volume Down) : plug your phone to your computer and type "fastboot flash recovery recovery.img".
From there you will loose your connexion with your computer. So unplug your phone and reboot manually holding down the Power button for some seconds.
If the system ever update your phone, BE VERY PATIENT !
The above note should probably part of a sticky !!!
If you don't get back to your Home screen and if you need TWRP back, reboot again onto download mode/your bootloader mode (Power+Volume Down) : plug your phone to your computer and type "fastboot flash recovery twrp.img" (or whatever the custom recovery name).
Click to expand...
Click to collapse
The problem a lot of people were having is TWRP flashed enough of the update that they lost custom recovery and had no way to get to the bootloader / fastboot ... that's why I posted the instructions above and in about 4 other threads.
Did you ever get your phone updated ?

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Arobase40 said:
AGAIN AND AGAIN, when you receive an update notification you MUST first flash back to stock recovery or it won't update with TWRP !!!
Click to expand...
Click to collapse
I did not knew this one. Thanks a lot.
Thanks to @clsA I found the stock recovery here and I will try it:
https://www.androidfilehost.com/?w=files&flid=49383
clsA said:
1.Turn off the device. (then wait for at least 2 seconds) For a mobile phone, press and hold the volume down and power keys simultaneously for at least 10 seconds (for a tablet, press and hold the volume up and power keys).
2. If the above operations do not switch the device to fastboot mode, please try the following steps:
Turn off the device. (then wait for at least 2 seconds) Then insert the USB cable and press and hold the volume down and power keys simultaneously for at least 10 seconds.
Click to expand...
Click to collapse
Working great thanks a lot!
"fastboot & rescue mode" with a working usb connection.
What is the next step? If I now flash the stock recovery, does the phone manages to finish the system update?
Or should I flash the twrp recovery and not the stock revocery?
greetings,
Christopher
EDIT:
I flashed the stock recovery and also the twrp recovery. both times i startet the phone and hoped the installation of the new software will go on. But it didn't.
So my problem is still resistant. so what can I do? How do I stop the update from blocking my recovery? I do not need the update. maybe I can reset my device with the fastboot access somehow?

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christopher2007 said:
I did not knew this one. Thanks a lot.
Thanks to @clsA I found the stock recovery here and I will try it:
https://www.androidfilehost.com/?w=files&flid=49383
Working great thanks a lot!
"fastboot & rescue mode" with a working usb connection.
What is the next step? If I now flash the stock recovery, does the phone manages to finish the system update?
Or should I flash the twrp recovery and not the stock revocery?
greetings,
Christopher
EDIT:
I flashed the stock recovery and also the twrp recovery. both times i startet the phone and hoped the installation of the new software will go on. But it didn't.
So my problem is still resistant. so what can I do? How do I stop the update from blocking my recovery? I do not need the update. maybe I can reset my device with the fastboot access somehow?
Click to expand...
Click to collapse
All the full updates are in the file depot
Use stock recovery plus the full update for your version.
You have to hold volup + voldown + power to start the update
Refresh TWRP / Root and your good to go
Sent from my KIW-L24 using Tapatalk

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clsA said:
All the full updates are in the file depot
Use stock recovery plus the full update for your version.
You have to hold volup + voldown + power to start the update
Refresh TWRP / Root and your good to go
Click to expand...
Click to collapse
I found the stock recovery at https://www.androidfilehost.com/?w=files&flid=51004 but I have no idea what update I must use and how to use it.
Could you please give me a concrete link with a little introduction? Do I have to copy the update file to my sd-card? or do I have to use the "fastboot update *" command?
(Most of the files are for "KIW-L24" but I have a "KIW-L21" ... is there a significant difference? Od do I can use also the other files?)
Also, don't I have to stop the wrong update first?
greetings,
Christopher
EDIT:
I tried these "UPDATE.APP":
http://forum.xda-developers.com/honor-5x/development/stock-kiw-l24-l21-t3312684
http://www.androidvillaz.com/2016/0...honor-5x-to-stock-lollipop-firmware-b130.html
both did not work. I copied them into the "dload" folder in the root of the sd-card and started the phone with volup+coldown+power.
The only thing the phone said was "Software install failed! ... Press powerkey to conrifm ... Shutdown system now".

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christopher2007 said:
I found the stock recovery at https://www.androidfilehost.com/?w=files&flid=51004 but I have no idea what update I must use and how to use it.
Could you please give me a concrete link with a little introduction? Do I have to copy the update file to my sd-card? or do I have to use the "fastboot update *" command?
(Most of the files are for "KIW-L24" but I have a "KIW-L21" ... is there a significant difference? Od do I can use also the other files?)
Also, don't I have to stop the wrong update first?
greetings,
Christopher
EDIT:
I tried these "UPDATE.APP":
http://forum.xda-developers.com/honor-5x/development/stock-kiw-l24-l21-t3312684
http://www.androidvillaz.com/2016/0...honor-5x-to-stock-lollipop-firmware-b130.html
both did not work. I copied them into the "dload" folder in the root of the sd-card and started the phone with volup+coldown+power.
The only thing the phone said was "Software install failed! ... Press powerkey to conrifm ... Shutdown system now".
Click to expand...
Click to collapse
if the update.app doesn't work you'll have to flash TWRP and the Stock Rom and wait like everyone else that's stuck trying to update the L21

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clsA said:
if the update.app doesn't work you'll have to flash TWRP and the Stock Rom and wait like everyone else that's stuck trying to update the L21
Click to expand...
Click to collapse
The only way I know to flash a ROM, is to go over TWRP.
So I now did the following:
Phone power off
connect to pc
voldown+power
in the fastboot flash the recovery from twrp
shutdown
copy the "customromtemplate-5x-plk21-b130-r3.zip" to the sd-card
volup+coldown+power what normally starts twrp, but only the huawei update manager is shown
I only need twrp, no update and nothing else.
What options do I have left, because "flash a ROM" is not working ...
How can I stop this terrible update that is blocking my twrp?
greetings,
Christopher

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christopher2007 said:
The only way I know to flash a ROM, is to go over TWRP.
So I now did the following:
Phone power off
connect to pc
voldown+power
in the fastboot flash the recovery from twrp
shutdown
copy the "customromtemplate-5x-plk21-b130-r3.zip" to the sd-card
volup+coldown+power what normally starts twrp, but only the huawei update manager is shown
I only need twrp, no update and nothing else.
What options do I have left, because "flash a ROM" is not working ...
greetings,
Christopher
Click to expand...
Click to collapse
are you flashing TWRP ?
you enter recovery with Volume up and Power
in TWRP you choose Install then choose customromtemplate-5x-plk21-b130-r3.zip
swipe to flash when it's done reboot
and your rom should load

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clsA said:
are you flashing TWRP ?
you enter recovery with Volume up and Power
in TWRP you choose Install then choose customromtemplate-5x-plk21-b130-r3.zip
swipe to flash when it's done reboot
and your rom should load
Click to expand...
Click to collapse
I flashed TWRP using "kiwi_twrp_3-21_recovery.img". I also used this one last time (one month ago) and it worked then and also now.
Flashing was successful, but when I press volup+power I get a huawei menu.
At the top there is the "EMUI" circle and below there are three buttons:
Reboot system now
Wipe data/factory reset
Wipe cache partition
I can move around in this little menu by using the volume keys.
But this is not TWRP.
And normally I enter the recovery by using volup+voldown+power. But this is currently blocked by the update progress from huawei.
greetings,
Christopher

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christopher2007 said:
I flashed TWRP using "kiwi_twrp_3-21_recovery.img". I also used this one last time (one month ago) and it worked then and also now.
Flashing was successful, but when I press volup+power I get a huawei menu.
At the top there is the "EMUI" circle and below there are three buttons:
Reboot system now
Wipe data/factory reset
Wipe cache partition
I can move around in this little menu by using the volume keys.
But this is not TWRP.
And normally I enter the recovery by using volup+voldown+power. But this is currently blocked by the update progress from huawei.
greetings,
Christopher
Click to expand...
Click to collapse
You still have stock recovery
Flash TWRP -
fastboot flash recovery kiwi_twrp_3-21_recovery.img
Do not reboot the phone
Hold power plus volup and TWRP should load.
Now flash your rom
Sent from my KIW-L24 using Tapatalk

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clsA said:
You still have stock recovery
Flash TWRP -
fastboot flash recovery kiwi_twrp_3-21_recovery.img
Do not reboot the phone
Hold power plus volup and TWRP should load.
Now flash your rom
Sent from my KIW-L24 using Tapatalk
Click to expand...
Click to collapse
C:\adb>fastboot flash recovery kiwi_twrp_3-21_recovery.img
target reported max download size of 266338304 bytes
sending 'recovery' (45196 KB)...
OKAY [ 1.442s]
writing 'recovery'...
OKAY [ 0.703s]
finished. total time: 2.148s
I now flashed this more then ten times ... but with power+volup I still get the EMUI menu.

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christopher2007 said:
C:\adb>fastboot flash recovery kiwi_twrp_3-21_recovery.img
target reported max download size of 266338304 bytes
sending 'recovery' (45196 KB)...
OKAY [ 1.442s]
writing 'recovery'...
OKAY [ 0.703s]
finished. total time: 2.148s
I now flashed this more then ten times ... but with power+volup I still get the EMUI menu.
Click to expand...
Click to collapse
Are you rebooting from the fastboot screen?
From the white boot loader screen hold volume up and power for 15 seconds
Sent from my KIW-L24 using Tapatalk

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clsA said:
Are you rebooting from the fastboot screen?
From the white boot loader screen hold volume up and power for 15 seconds
Click to expand...
Click to collapse
The last six hours I tried to fix my phone ... again. One thing I did really helped a little:
Target1920 said:
http://forum.android.com.pl/topic/205126-instalacjaodzyskiwanie-systemu-rom-za-pomoca-fastboot/
This is the polish version of manual, I will write you how to do it:
1. Download ADB and Fastboot
2. Extract to c:/adb
3. Download from this thread firmware for you (extracted version!) http://forum.xda-developers.com/honor-5x/development/stock-kiw-l24-l21-t3312684 If you have problem what firmware you have to install, take look at the back side of phone, at the down you will se KIW-L21 or 24 (or another). Copy all files to adb folder
4. Rund adb program
5. Write in the command line: cd c:/adb
6. Connect phone to usb to download mode (power and vol- combination)
7. Write in fastboot command: fastboot flash recovery recover.img (or recovrey .img, see the file and type it name) - wait for install
8. And now: If the flash is succesfull, reboot the phone to recovery (power and volume+) and wipe all data. Phone have to work.
But if flash is not succesfull, plug again usb with download mode
9. Write this commands: fastboot flash cust cust.img -wait for install
and: fastboot flash system system.img -also wait, system.img can took a while
10. Now you will enter recovery and wipe all data
11. Again plug usb cable and install firmware with those commands:
fastboot flash boot boot.img
fastboot flash cust cust.img
fastboot flash cache cache.img
fastboot flash userdata userdata.img
fastboot flash system system.img
Click to expand...
Click to collapse
With this I am not able to start my phone again. It will boot normally and I have a clean android. No userdata and no root.
So I now did the same like last month:
Unlock OEM -> not necessary, because it is already unlocked
install twrp with fastboot
reboot to twrp and there it is again
I did exactly what you said and also I did exactly the same thing I did last month but both times there is the same result: TWRP will not show up.
The "stock recovery" is blocking twrp in some sort of way. I can do whatever I whant ... volup+power out of the fastbook mode, or with "adb reboot recovery", or other ways ... twrp will not show up.
How is this possible? I also tried different twrp images. (The "kiwi_twrp_2-27_recovery.img" and "kiwi_twrp_3-21_recovery.img" out of your repository, and also the "twrp-3.0.0-0-kiwi.img" and "twrp-3.0.2-0-kiwi.img" from the twrp website itself ... always the same result: no twrp)
I am really at the end of my knollage
greetings,
Christopher

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christopher2007 said:
The last six hours I tried to fix my phone ... again. One thing I did really helped a little:
With this I am not able to start my phone again. It will boot normally and I have a clean android. No userdata and no root.
So I now did the same like last month:
Unlock OEM -> not necessary, because it is already unlocked
install twrp with fastboot
reboot to twrp and there it is again
I did exactly what you said and also I did exactly the same thing I did last month but both times there is the same result: TWRP will not show up.
The "stock recovery" is blocking twrp in some sort of way. I can do whatever I whant ... volup+power out of the fastbook mode, or with "adb reboot recovery", or other ways ... twrp will not show up.
How is this possible? I also tried different twrp images. (The "kiwi_twrp_2-27_recovery.img" and "kiwi_twrp_3-21_recovery.img" out of your repository, and also the "twrp-3.0.0-0-kiwi.img" and "twrp-3.0.2-0-kiwi.img" from the twrp website itself ... always the same result: no twrp)
I am really at the end of my knollage
greetings,
Christopher
Click to expand...
Click to collapse
First off thanks for the very informative post.
Without actually having the phone in my hands I'm also stumped at what to try next.
After flashing TWRP and still in the boot loader unplug the USB before you reboot with power and volume up.
That's all I can think of right now
Sent from my KIW-L24 using Tapatalk

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--

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clsA said:
First off thanks for the very informative post.
Without actually having the phone in my hands I'm also stumped at what to try next.
After flashing TWRP and still in the boot loader unplug the USB before you reboot with power and volume up.
That's all I can think of right now
Sent from my KIW-L24 using Tapatalk
Click to expand...
Click to collapse
I must thank you for all your help
So I now read some more articles and tried some things. So there are old problems solved, but also new problems came up:
For me it is no longer possible to flash a recovery that is permanent. I have no idea why but I am ignoring it, because I can start the phone with voldown+power into bootloader and then use a usb-connection to enter the following command:
fastboot boot twrp-3.0.2-0-kiwi.img
Click to expand...
Click to collapse
So i can enter twrp temporary and because I do not need TWRP this often, that is ok for me.
BUT:
with the extracted "UPDATE.APP" and flashing some "*.img" files manually (see my last post), I have a more or less working "L21C432B130" version of android.
So now there is everything original (recovery, system, ...).
The update to "L21C432B140" is still not working. But that is also something I can live with.
So now I whant to restore my old system in order to have my old data/apps/... .
So I enter my temporary TWRP, go to Restore and select my old backup. Then the restore starts. Restoring EFS, Restoring efs2, Restoring Recovery, Wiping System and Formatting System using make_ext4fs. All of this in this order are successful. But the last operation "Restoring Data" failes with the following error message:
extractTarFork() process ended with error 255
Click to expand...
Click to collapse
So I searched on xda and found out, that this could be ANYTHING. I tried five or six different methods in order to fix it. In the end I am not sure what really fixxed it, but now I can restore my old update without any error. The phone now runs and I have all my old data.
There are four main differences on my phone to the time before I tried that damn update:
1. I have less internal storage
2. I have no TWRP permanently avaible
3. I can not Factory-Reset
4. I can not use a "UPDATE.APP" inside a "dload" folder on the sdcard
(the last two things always failes)
But as long as the android system now runs smooth again I can live with these things.
Is there maybe anything else I should be careful? maybe a known bug/problem that I have not seen yet?
The reason why I wanted to update in the first place was, that I have problems with my sd-card.
Some Apps do not allow to use the external storage. Easy Voice Recorder is the main problem. But also the Call Recorder has problems with it.
Is this a well known bug? Does a update helps? And if so, how do I update? (Now I know how to rescue my phone, so I could try it again xD )
Or does this problem gets solved with an custom ROM? If so, what good custom ROMs are out there for the honor 5x?
Or is this a problem that is not possible to fix on the honor 5x? Because these apps does not have this problem on my HTC One M9 ...
And thanks again so much for all your help
greetings,
Christopher

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christopher2007 said:
I must thank you for all your help
So I now read some more articles and tried some things. So there are old problems solved, but also new problems came up:
For me it is no longer possible to flash a recovery that is permanent. I have no idea why but I am ignoring it, because I can start the phone with voldown+power into bootloader and then use a usb-connection to enter the following command:
So i can enter twrp temporary and because I do not need TWRP this often, that is ok for me.
BUT:
with the extracted "UPDATE.APP" and flashing some "*.img" files manually (see my last post), I have a more or less working "L21C432B130" version of android.
So now there is everything original (recovery, system, ...).
The update to "L21C432B140" is still not working. But that is also something I can live with.
So now I whant to restore my old system in order to have my old data/apps/... .
So I enter my temporary TWRP, go to Restore and select my old backup. Then the restore starts. Restoring EFS, Restoring efs2, Restoring Recovery, Wiping System and Formatting System using make_ext4fs. All of this in this order are successful. But the last operation "Restoring Data" failes with the following error message:
So I searched on xda and found out, that this could be ANYTHING. I tried five or six different methods in order to fix it. In the end I am not sure what really fixxed it, but now I can restore my old update without any error. The phone now runs and I have all my old data.
There are four main differences on my phone to the time before I tried that damn update:
1. I have less internal storage
2. I have no TWRP permanently avaible
3. I can not Factory-Reset
4. I can not use a "UPDATE.APP" inside a "dload" folder on the sdcard
(the last two things always failes)
But as long as the android system now runs smooth again I can live with these things.
Is there maybe anything else I should be careful? maybe a known bug/problem that I have not seen yet?
The reason why I wanted to update in the first place was, that I have problems with my sd-card.
Some Apps do not allow to use the external storage. Easy Voice Recorder is the main problem. But also the Call Recorder has problems with it.
Is this a well known bug? Does a update helps? And if so, how do I update? (Now I know how to rescue my phone, so I could try it again xD )
Or does this problem gets solved with an custom ROM? If so, what good custom ROMs are out there for the honor 5x?
Or is this a problem that is not possible to fix on the honor 5x? Because these apps does not have this problem on my HTC One M9 ...
And thanks again so much for all your help
greetings,
Christopher
Click to expand...
Click to collapse
from your current state you can try flash recovery with TWRP by choosing install / image / your version of TWRP / choose recovery / swipe to flash
Now choose reboot / recovery
As for the sdcard try the sdcard fix for kit Kat in the play store. It works for some older apps.
Sent from my KIW-L24 using Tapatalk

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Arobase40 said:
If you mean getting my phone updated to KIW-L21 B140, no I still don't get it !
But I did try with KIW-L24 B151 with the result I already mentioned previously : almost bricked... ^^
But I always managed to get into Bootloader/Fastboot to flash back any kind of recovery...
Click to expand...
Click to collapse
clsA said:
All the full updates are in the file depot
Use stock recovery plus the full update for your version.
You have to hold volup + voldown + power to start the update
Refresh TWRP / Root and your good to go
Sent from my KIW-L24 using Tapatalk
Click to expand...
Click to collapse
So i have this issue too. im so stupid for doing this. I can go into fastboot mode and i flashed stock recovery and when i rebooted into recovery it still said that it was updating the firmware. I flashed twrp after that and it had the same message. am i doing something wrong or is it my phone? I tried rebooting into bootloader using adb but only fastboot will reconize my phone so adb also wont work. could you guys maybe help me?
Edit: Yessss. i got it using the temporary command. Thank you guys all for your help. it was so stupid of me to flash it with twrp still on it. Thank you all very much