Power button / fingerprint scanner just stopped working on my LG G5 yesterday.
Don't know if it's related or not, but it seemed like I had just wiped the phone clean with a Wet-Nap just prior to the button failure.
Weird, because I've been using Wet-Naps to frequently clean all of my phones for years,
and never had an issue before. I attached a pic of a Wet-Nap for reference below.
Also, when I go in to SETTINGS and search FINGERPRINT, nothing comes up in the SETTINGS for adding or removing fingerprints.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
As of this morning:
-the "fingerprint" option has returned to my settings
-the fingerprint scanner will unlock and turn on the phone again after going through the setup process again
- the power button will NOT turn OFF the phone's screen anymore
Anyone else having similar issues ???
Any explanations ????
(my LG G5 is 100% stock and unmodified)
same issue here, factory data reset still not working. Support apparently has not experienced this yet
Same here. Fingerprint unlock still works but zero life in the button itself. Resorting to double tap to wake/sleep, but pretty irritating.
I have a little dent near the button, maybe I dropped it, not sure...
I just got this problem today after tmobile pushed the latest software to my phone a couple of days ago.
Had this happen to me today. First g5 says unable to use fingerprint, if this persists, restart phone. It did, and I did, to no avail. Then the option was gone from settings, power button worked to wake, but no scan, and had to use pattern. Pulled battery for ten mins, same. Cleared all caches, same. Then when I frankly went to resort to a factory reset I was told I had 27% battery and needed at least 30% to reset. So I swapped batteries to my spare and boom, all was working, and has been for about twenty hours now. I put my old battery in my phone and the problem was back, swapped back, back to perfect working order. I have two spare batteries for a totally of three. 2 work fine, and the other brings back the problem. I trashed it. How a battery can correlate to this, I'm not sure, but it worked for me...
Omg same thing. Ever since t mobile put a update my fingerprint was not working. Then it wont show up in the settings. Now fingerprint showed up and i fixed it. Now power button doesn't work and I can't take screen shots
Same here on my H850.
I also cleaned my phone by using some wet naps and after a couple of days the button did not recognize every click but still had some live.
Now the button is completely unresponsive. But the finger print scanner is working flawless.
If this is firmware related, the button should still work in TWRP while it might be broken on the real system, right
BTW did someone else fix this by changing the battery beside the one who post this solution ^^ ? And did someone try to turn on the phone when it's powered off? Just in case, does this phone start while charging or connected to the Computer ?
Kind regards from Germany
Wallsofjonathan said:
Had this happen to me today. First g5 says unable to use fingerprint, if this persists, restart phone. It did, and I did, to no avail. Then the option was gone from settings, power button worked to wake, but no scan, and had to use pattern. Pulled battery for ten mins, same. Cleared all caches, same. Then when I frankly went to resort to a factory reset I was told I had 27% battery and needed at least 30% to reset. So I swapped batteries to my spare and boom, all was working, and has been for about twenty hours now. I put my old battery in my phone and the problem was back, swapped back, back to perfect working order. I have two spare batteries for a totally of three. 2 work fine, and the other brings back the problem. I trashed it. How a battery can correlate to this, I'm not sure, but it worked for me...
Click to expand...
Click to collapse
Have you had any issues since? I'm trying to decide whether I should invest in a new battery
Druidoron said:
Same here on my H850.
I also cleaned my phone by using some wet naps and after a couple of days the button did not recognize every click but still had some live.
Now the button is completely unresponsive. But the finger print scanner is working flawless.
If this is firmware related, the button should still work in TWRP while it might be broken on the real system, right
BTW did someone else fix this by changing the battery beside the one who post this solution ^^ ? And did someone try to turn on the phone when it's powered off? Just in case, does this phone start while charging or connected to the Computer ?
Kind regards from Germany
Click to expand...
Click to collapse
I had the same issue so i swapped the battery and the phone wont turn on.....
---------- Post added at 06:04 PM ---------- Previous post was at 05:52 PM ----------
https://www.reddit.com/r/lgg5/comments/4lq781/lg_g5_power_button_not_working/
---------- Post added at 06:08 PM ---------- Previous post was at 06:04 PM ----------
evilsanta8585 said:
I had the same issue so i swapped the battery and the phone wont turn on.....
---------- Post added at 06:04 PM ---------- Previous post was at 05:52 PM ----------
https://www.reddit.com/r/lgg5/comments/4lq781/lg_g5_power_button_not_working/
Click to expand...
Click to collapse
That is a link to how to turn it on without the power button.
The same problem occurred to my G5. Everything was working fine last night, but when I woke up the power button and the fingerprint scanner are not working. The options for the fingerprint lock are also gone in settings. Does this problem go away on its own? What were your solutions to it?
Hey !
What i tried to do is to replace the button myself.
Piece part is easy to find on the internet, and, with the correct set tools, the phone isn't very hard to open.
However, if replacing the button makes the power button working again, it didn't bring the fingerprint sensor to life (No't the hardware Sensor, and no't the settings menu option)
See I have the same problem just woke up and it stopped working only mine still does the fingerprint and will still wake when pushed but won't shut off when pushed, not loose and hasn't been dropped or gotten wet. Happened shortly after an update, any idea how to fix it?
guys how to enable double tap to sleep?
Also am not surprised you got broken power buttons, I already noticed on my G5 it doesnt feel well made and liable to break.
can you guys tell the production date?
6xxk?
i got a g5. i'm aware because someone i know bought g5 and it's power button died in 2 months. and came back to life with no reason lol
i wont even press that button... i think lg will start producing good phones(built q) in lg g7
Try the app "Wave to Unlock" it uses the proximity sensor to lock/unlock the phone.
Works like a charm, if you tune the app well.
---------- Post added at 06:00 AM ---------- Previous post was at 05:59 AM ----------
chrcol said:
guys how to enable double tap to sleep?
Also am not surprised you got broken power buttons, I already noticed on my G5 it doesnt feel well made and liable to break.
Click to expand...
Click to collapse
Double tap your status bar, it will sleep lol.
That feature existed since Marshmallow
Bastienhere said:
Try the app "Wave to Unlock" it uses the proximity sensor to lock/unlock the phone.
Works like a charm, if you tune the app well.
---------- Post added at 06:00 AM ---------- Previous post was at 05:59 AM ----------
Double tap your status bar, it will sleep lol.
That feature existed since Marshmallow
Click to expand...
Click to collapse
You should not have to enable double tap to sleep already should work.
nash211 said:
You should not have to enable double tap to sleep already should work.
Click to expand...
Click to collapse
I know, I never said it's something you enable.
My power button also died, but it was pretty easy to fix. I just took apart the phone and cleaned the contacts with rubbing alcohol. It seems to be a design flaw where the pressure connections between the back panel and the mainboard are not solid enough.
The entire procedure took less than 10 minutes. Remove sim tray, remove battery, remove the 2 screws you find. Slip an old credit card between the outside of the case and the inside, and lift the two pieces apart. See the teardown on iFixit for better instructions.
I am seeing the same issue as of recently. The fingerprint is working fairly consistently, but the power button is not working to turn the screen off or to turn the phone off or onto airplane mode. The phone is still fairly new and has not been dropped or dented, nor has it gotten wet or been wiped down.
Anybody find a fix yet?...
Related
Whenever you use your slide keyboard please slide it carefully and return it carefully. You never knew what will happen when something on the inside broke.
The reason why I'm telling you this is because I have X10mp that is now dead. And can't have any repair/support from Sony Xperia.
Last week Wednesday morning, my LED notification lights worn off. I won't turn on even in FLASHMODE. so I think it's hardware fault. Friday morning, My screen just got flipped just like this
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I thought it was a system error so I reboot. Afterwards the screen turned its light but nothing to be displayed. I thought again it was soft bricked so I removed the battery and tried to go to CWMrecovery but then again I was wrong. I Can't use this phone anymore. Later afternoon, I discovered the RIBBON of the slide keyboard was torn into two and can't function. That is why I can't use touchscreen, the hardware buttons on the sliding screen was not working. THIS IS A WARNING.
please be gentle whenever you use your slide keyboard. IT IS NOT A SLIDE KEYBOARD, but rather a SLIDE SCREEN so you can visualize and use your hardware keyboard.
Thank you.
PS: if your notification lights are worn off. DO NOT USE YOUR SLIDE KEYBOARD ANYMORE, or you will eventually suffer the same thing as mine.
I hope this help.
Thank u for info bro, +1
☜ Sent from my X10 MP U20i ☞
Probably it's the flex that is broken. Happened once with mine, slide the phone's hw keyboard, check at the back of it and you can see a cable thingy, check if it had some damage or if it's been torn apart.
It can be repaired, some repair shops have stock on xperia spare parts.
PS: if your notification lights are worn off. DO NOT USE YOUR SLIDE KEYBOARD ANYMORE, or you will eventually suffer the same thing as mine.
I hope this help.
Click to expand...
Click to collapse
It does not mean that you must not use your hw keyboard anymore, all you need is to carefully use it, carefully use your phone.
Sent from my U20i using xda premium
xsyrhies17 said:
Probably it's the flex that is broken. Happened once with mine, slide the phone's hw keyboard, check at the back of it and you can see a cable thingy, check if it had some damage or if it's been torn apart.
It can be repaired, some repair shops have stock on xperia spare parts.
It does not mean that you must not use your hw keyboard anymore, all you need is to carefully use it, carefully use your phone.
Sent from my U20i using xda premium
Click to expand...
Click to collapse
The cable was called the RIBBON and is a part of the flex. The Sony Xperia support doesn't have any spare for the ribbon of this device and can only be ordered if there are more cases of this in our country. That is why you should carefully use your slide keyboard after having the LED notif lights worn off. But even if you are using it carefully after some minor damage like loss of LED notif lights it could still hasten the breaking and tearing the ribbon apart.
zvdelossantos said:
Whenever you use your slide keyboard please slide it carefully and return it carefully. You never knew what will happen when something inside broke.
The reason why I'm telling you this is because I have X10mp that is now dead. And can't have any repair/support from Sony Xperia.
Last week Wednesday morning, my LED notification lights worn off. I won't turn on even in FLASHMODE. so I think it's hardware fault. Friday morning, My screen just got flipped just like this
Click to expand...
Click to collapse
How strange a week or two ago my LED lights stopped working.
I thought it was because I dropped my phone.
And, now whenever I open keyboard I get the same problem with the screen.
Rebooting fixes it, until the next time I open the keyboard again.
It gets worse, now sometimes the screen splits in two when keyboard is not open.
The Touchscreen and screenshots work as normal though, it is just that you do not know where to press anymore, as the phone thinks it is displaying correctly.
How did you get the screenshot? As when I took screenshot it showed as normal
I was startin to hav the same problem... the screen goin floppy.... stopped using keyboard now... hope it saves my phone till i get money to buy next one..
my phone has the same problem, the moment u see a screen like that stop using physical keyboard, its been around 2 months my phone is still working normal, just make sure u dont mess with the physical keyboard and u should be good to go
buy a new flex cable and try to change the old one
m0d said:
How did you get the screenshot? As when I took screenshot it showed as normal
Click to expand...
Click to collapse
I edited this screenshot of mine to let me show you the actual thing that happened to my device.
roopz said:
I was startin to hav the same problem... the screen goin floppy.... stopped using keyboard now... hope it saves my phone till i get money to buy next one..
Click to expand...
Click to collapse
I hope it too that it can save your phone until you have money to buy a new one. However I always loved this phone and I know you do that's why your trying to prolong its usage. please read the mention under this quote
Slash90[ITA] said:
buy a new flex cable and try to change the old one
Click to expand...
Click to collapse
yep, that's is what I'm planning to do however this is a 2010 phone and if you ask the Sony Xperia service support they can't help you because they doesn't have that Ribbon spare part for our device. And will tell you to wait to have more people who have the same problem so they can order to the Sony Xperia MAIN to have spare parts of this phone to their branch.
Happenened to me
This happened to me, but I relocked the bootloader and used seus to reinstall everything from stock. At sony they fixed it inside the warranty so I didnt had to pay anything
golfadas said:
This happened to me, but I relocked the bootloader and used seus to reinstall everything from stock. At sony they fixed it inside the warranty so I didnt had to pay anything
Click to expand...
Click to collapse
It happened to you so soon. that the warranty is still intact. but when it happened now you will have a hard time at Sony Xperia store/repair
zvdelossantos said:
The cable was called the RIBBON and is a part of the flex. The Sony Xperia support doesn't have any spare for the ribbon of this device and can only be ordered if there are more cases of this in our country. That is why you should carefully use your slide keyboard after having the LED notif lights worn off. But even if you are using it carefully after some minor damage like loss of LED notif lights it could still hasten the breaking and tearing the ribbon apart.
Click to expand...
Click to collapse
Oh yeah, ribbon that is, it is one with the flex so you need to replace the whole thing if the ribbon is torn apart. Bottom line, be careful with your phones. +1 for this thread.
Sent from my U20i using xda premium
The cable|ribbon is not functioning anymore for me,
Does anyone know what kind is it in order to replace it
Also, how can I back up my phone contents?
As the phone works, it is just the screen that is blank,
Is there a way to connect phone to PC and use PC to backup my data?
I get an error when I tried: code.google.com/p/androidscreencast/
I got it connected by opening flashtool, and then launching program mentioned above, but I do not see the screen - however I can exlpore files
I am not sure if it is that my phone did not start properly (meaning switched off), or that you have to allow root access in order for app to work.
But, I get error in device list or something like that
The program is real slow, does anyone know of a better one to back up data and view screen?
Anyone knows a way to change screen?
Connect to USB?
Backup phone data?
any help is appreciated
Thanks
XD
m0d said:
The cable|ribbon is not functioning anymore for me,
Does anyone know what kind is it in order to replace it
the Sony Xperia Store are the one's who know about the hardware of this phone. Go to the Xperia service centre and ask if they can repair it. Lucky if they have that spare and if not that's awful you are going to wait for the spare part order from the Xperia Main.
Also, how can I back up my phone contents?
As the phone works, it is just the screen that is blank,
Is there a way to connect phone to PC and use PC to backup my data?
I tried the CWM recovery but it seems that the hardware buttons are also not working for me. I will try your method later, after I got home.
Click to expand...
Click to collapse
>.<
Restore SMS
zvdelossantos said:
>.<
Click to expand...
Click to collapse
I used EasyADB to copy the files mmssms.db for sms and contacts2.db for call logs
[ mmssms.db can be found in /data/data/com.providers.telephony/databases ]
EasyADB is nice because it is visual, but you can use adb, what is not nice about EasyADB is that you can only pull one file at a time.
Next, I used this program, yaffs-mmssmsdb-calls-extractor , to save mmssms.db as XML to restore using SMS backup & Restore program, and all sms are now restored:
Download the file from this thread: http://forum.xda-developers.com/showthread.php?t=1585957
For instructions see below thread,
http://forum.xda-developers.com/showthread.php?p=32848249[ It is not necessarily to merge, you can recover one sms db, too ]
None of the screenshot tools worked, though
But.
I got all my smses back,
Which is what I was after in the first place
I rather use on screen keyboard, I also feel sorry to buy mini pro instead of x10 mini, the keyboard is useless on me, but thank's for the warning, the flexi ribbon on my n95 also like that its go on crack because I slide it rudely, but when I go to nokia they cut it! thats sucks for nokia service
Hi all bro, do you have meet same problem as mine?
My problem are every time I changing battery with AC USB cable it's always auto touch screen and run ..auto open keylock by it safe .but if I press lock it (button near headset button) it's not auto touch and run, but if I unlock screen while changing it'll auto run and auto touch everything.
I try take off changing USB it run normal and if I used it to changer with USB via Connect to PC it normal.
It's has problem only with changing.
Thanks...
Good luck...
☜ Sent from my X10 MP U20i ☞
Mine must be having the same issue, the backlight flickers. Sometimes it works normally but if I open or close the keyboard it goes back to flickering.
Isn't it possible to fix the ribbon?
That happens to me my display dont turn on and i paid 45$ dollars to repair the flexor be careful
Sent from my Sony Tablet S using xda premium
interesting, thanks for the info
i just received my JXD7800b from china and once i received , the unit was working well touchscreen worked all buttons and wifi etc but after a few hours of play it would start on moving the cursor on its on , then it reset it itself from the menu screen it was stuck for well over an hour on that screen i pressed the start volume and power and got it to get it working and booting into the screen but this time it is working well but no touchscreen , it stoped working and i dont know what i can do , i know u guys are experts so any help would go long ways , i was trying to find some type of software like cm or something people might of tried with this type of tablets in the past and i dont see anything regarding this tablet ,
i wish was a simple as my touchpad to run a new android and fix this tablet , well thanks in advance for the help .
avnspider said:
i just received my JXD7800b from china and once i received , the unit was working well touchscreen worked all buttons and wifi etc but after a few hours of play it would start on moving the cursor on its on , then it reset it itself from the menu screen it was stuck for well over an hour on that screen i pressed the start volume and power and got it to get it working and booting into the screen but this time it is working well but no touchscreen , it stoped working and i dont know what i can do , i know u guys are experts so any help would go long ways , i was trying to find some type of software like cm or something people might of tried with this type of tablets in the past and i dont see anything regarding this tablet , i wish was a simple as my touchpad to run a new android and fix this tablet , well thanks in advance for the help .
Click to expand...
Click to collapse
These chinese devices are awesome for their price! I got a chinese Jiayu phone that works nicely. but uh too bad about your sour egg. Best option - return it for full refund or replacement. Other options:
1. contact JXD
http://jxd.hk/
Voice phone: +86 755 8397 3170
[email protected]
[email protected]
2. if the touch screen or physical controls work, then do a 'factory reset' under System Settings and power off and power on. (google it...)
3. if there is physical volume button, then when power is OFF, hold volume UP and power on. or try to hold volume DOWN and power on. hopefully :fingers-crossed: you get a screen like this
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
. (taken from this blog.) Another way is to hold either volume button and then connect USB cable (still holding volume button). You got golden profit now. :victory: That is recovery mode. You can do a data wipe in there and install the latest firmware from JXD. Choose the right firmware FILE for your model. (google it...)
4. can you remove the battery? if so, remove the battery, disconnect all cables, press power button for 10 seconds, let go of power button, insert battery, and power on
5. you can google and search inside this xda site. "jxd 7800 hardware" or "jxd 7800 touch fix" or something like that. I found "dingoonity" forums and wiki.
good luck & cheers with a beer mate.
*EDIT* -- Here is a youtube video of my JXD device playing an included game "Monster Shooter - Lost Levels" in its stock rom Unfortunately, the touch screen sometimes stops responding to physical touches (my finger). http://www.youtube.com/watch?v=Ju44OWs6G2I
button issue
my cursor on the up and down button son the d pad or joystick make my jxd s7800b jump all over the screen is there a way to fix this sorry im new to forums this is closest post i could find
avnspider said:
i just received my JXD7800b from china and once i received , the unit was working well touchscreen worked all buttons and wifi etc but after a few hours of play it would start on moving the cursor on its on , then it reset it itself from the menu screen it was stuck for well over an hour on that screen i pressed the start volume and power and got it to get it working and booting into the screen but this time it is working well but no touchscreen , it stoped working and i dont know what i can do , i know u guys are experts so any help would go long ways , i was trying to find some type of software like cm or something people might of tried with this type of tablets in the past and i dont see anything regarding this tablet ,
i wish was a simple as my touchpad to run a new android and fix this tablet , well thanks in advance for the help .
Click to expand...
Click to collapse
I found the main chip controlling the analogue sticks on these devices can sometimes be poorly soldered. I had a similar issue and fixed it by reflowing the solder. The analogue control chip can be seen here....
https://www.flickr.com/photos/plymouthbiker/22084151708/in/dateposted-friend/
My fix was to resolder the bottom right pin seen here....
https://www.flickr.com/photos/plymouthbiker/22259048902/in/dateposted-friend/
But of course it might be different on yours. So check all connections and chips for poorly soldered points.
Best get a good magnifying glass and look up close to see if any are poorly soldered. If you have the skill to do it without shorting out any of the connections, it's an easy fix. But be careful as you could very easily wreck the device for good with a blob of solder in the wrong place.
---------- Post added at 02:38 PM ---------- Previous post was at 02:26 PM ----------
trenchy said:
my cursor on the up and down button son the d pad or joystick make my jxd s7800b jump all over the screen is there a way to fix this sorry im new to forums this is closest post i could find
Click to expand...
Click to collapse
Once again, it might be the soldering. Check inside the device. There are a couple of videos on how to dismantle it floating around online. Be careful dismantling it as the ribbon cables are very delicate. once you've broken a ribbon cable its near impossible to replace as parts are rare online. Once broken the only general option is a new device and sell yours for parts. So honestly when I say take care I mean CAREFUL!!!! See the picture links I've just posted for the chip issue that you might be experiencing. Or something closely related.
I found as my device heated up, the expansion of the metal inside created a loose connection where the solder wasn't correctly done on the motherboard. Re-flowing or adding a tiny bit extra solder is the only way to fix any poor connections. (SKILL REQUIRED NOT TO SHORT ANYTHING)
Also while doing this make sure all the ribbon connections and correctly seated when putting the device back together.
Best of luck.
I'm running out of places to go to and well, I have a simple problem with the phone itself.
I left the phone charging overnight and this morning I went to take it out and it was off. I tried turning it on, nothing happen. I tried plugging it to my USB charger than my other wall charger, nothing. I took the back off and checked the battery, nothing significant that I could tell had changed.
Some background, the touchscreen is a bit weird, the way left side of the screen does not respond, it was like that when I got from a friend. There are currently four hairline cracks (from dropping it multiple of times.). Everything else I have one seemed fine, though.
Well, the left side of the screen not responding is a problem with the digitizer, which tracks your fingerprints, telling the phone basically what to do when you touch the screen, but does the charging light go on when you plug it into a charger? If it does, its probably just the screen itself,which means you need a new screen, if it doesn't go on, its probably more than just a screen repair you looking for
---------- Post added at 07:24 PM ---------- Previous post was at 07:22 PM ----------
Also, dropping it multiple times does have the chance of damaging some important internal stuff
MGfusion said:
Well, the left side of the screen not responding is a problem with the digitizer, which tracks your fingerprints, telling the phone basically what to do when you touch the screen, but does the charging light go on when you plug it into a charger? If it does, its probably just the screen itself,which means you need a new screen, if it doesn't go on, its probably more than just a screen repair you looking for
---------- Post added at 07:24 PM ---------- Previous post was at 07:22 PM ----------
Also, dropping it multiple times does have the chance of damaging some important internal stuff
Click to expand...
Click to collapse
The charging light does not go on, which was something did notice unplugging it.
Yeah like I said, its more than just a screen replacement your looking for. It would be less time and money to just get a new phone honestly
About 6 weeks ago the biometric scanner on my G5 started working intermittently, then after a week or so of this, it stopped working altogether and then it disappeared from security settings too!
Then next the power button stopped working in the OS, it works fine for turning the phone on, but once on the power button is completely unresponsive!
I'm trying to get LG to replace it but they are dragging their heels, I read something about a dud battery causing the issue possibly?
If anyone can offer some advice that would be awesome, I have already reset the phone back to factory settings and that didn't help.
Cheers!
Tony
Sent from my LG-H850 using Tapatalk
Shadowhunta said:
About 6 weeks ago the biometric scanner on my G5 started working intermittently, then after a week or so of this, it stopped working altogether and then it disappeared from security settings too!
Then next the power button stopped working in the OS, it works fine for turning the phone on, but once on the power button is completely unresponsive!
I'm trying to get LG to replace it but they are dragging their heels, I read something about a dud battery causing the issue possibly?
If anyone can offer some advice that would be awesome, I have already reset the phone back to factory settings and that didn't help.
Cheers!
Tony
Click to expand...
Click to collapse
I never had issues with the fingerprint scanner but I can relate to the power button issue. (E.g. not being able to reboot the phone or turn it off)
What ROM and version are you on?
I had the issues on MM stock.
On Nougat neither Stock nor custom gave me any issues with the power button.
In my case it seems to have been a software issue.
I'm on Nougat, so it's not that
Sent from my LG-H850 using Tapatalk
I am experiencing the same issue. The fingerprint option had disappeared from the phone completely. I tried reset, hard reset the phone. Now the fingerprint option is back, and it won't record any fingerprint at all.
I ordered the part in attempt to replace the power button, aka fingerprint. Hope that should solve the the issue.
wuj15 said:
I am experiencing the same issue. The fingerprint option had disappeared from the phone completely. I tried reset, hard reset the phone. Now the fingerprint option is back, and it won't record any fingerprint at all.
I ordered the part in attempt to replace the power button, aka fingerprint. Hope that should solve the the issue.
Click to expand...
Click to collapse
Same here, LG's warranty repair service has a 14 day turnaround, I do alot of business on my phone, so that's not good enough.
Sent from my LG-H850 using Tapatalk
My powerbutton didn't response either. I opened the phone. Lifted gentley the 10 pins who connects the powerbutton. It works
The same i did with the gps pins (another tread)
What a bad constructed phone.
Hope it helps you
Hi there just wanted to mention my experience from today. I bought a g5 with the power button not working but the fingerprint scanner did. I ordered a part from eBay and replaced it fine.
Then when I put it back together, it wouldn't turn on still. I took it apart about 3 times and tried to redo it until someone online mentioned to clean the gold pins with rubbing alcohol... Well I was getting ready to do that when I looked at the pins on the motherboard that makes contact with the power button part and.... A gold pin was missing. A drop or something must've made it fall out. I barely touched the one next to it and that one fell out. It had a hook that went to the underside of the metal thing and it popped out of my tweezers and I was never able to find the piece after that....
What a dumb design that they made. Those pins should not be there without being attached to the metal that's there.
Interesting I'll try cleaning the contacts first I was thinking it's strange that it's not working as you can still feel the button clicking when you press.
Just taken mine apart and cleaned the contacts with pure alcohol what did strike me was the pitting on the connections for the power button (see attached image) the pitting wasn't present on any of the other contacts in the back of the phone but the good news is it worked and my power button works again I'll update if it stops again anytime soon when I'll probably try ordering a new one as they're about £4 in the UK!
Intermittent button action all day today now not working ordered a new one will keep you updated!
Just got the Verizon V30 and I do have AOD on. When I put the phone to sleep with power or knock off I have trouble waking it up. It appears the screen goes off totally when I flip it over or put it in my pocket. Whe I pull it out of the pocket it will not wake up with power button or knock on taps for a good 20 seconds or more.
I cannot find a setting to stop the screen for totally going off when I pocket the phone. I can confirm that I do NOT have the smart lock feature enabled. I’m just using a PIN code unlock, no facial or voice recognition. I really like the phone but I can’t have this happening every time I take it out of my pocket or turn it over on the couch.
Any ideas?
Thanks for reading.
Rob
BubbaRob1978 said:
Just got the Verizon V30 and I do have AOD on. When I put the phone to sleep with power or knock off I have trouble waking it up. It appears the screen goes off totally when I flip it over or put it in my pocket. Whe I pull it out of the pocket it will not wake up with power button or knock on taps for a good 20 seconds or more.
I cannot find a setting to stop the screen for totally going off when I pocket the phone. I can confirm that I do NOT have the smart lock feature enabled. I’m just using a PIN code unlock, no facial or voice recognition. I really like the phone but I can’t have this happening every time I take it out of my pocket or turn it over on the couch.
Any ideas?
Thanks for reading.
Rob
Click to expand...
Click to collapse
Do you have any screen protector on the phone? Any battery saver apps or settings? In my experience the AOD is suppose to go off when turned over or put in a pocket. I haven't seen a way to change that. Mine might take a couple seconds to awaken, but never 20 seconds.
BubbaRob1978 said:
Just got the Verizon V30 and I do have AOD on. When I put the phone to sleep with power or knock off I have trouble waking it up. It appears the screen goes off totally when I flip it over or put it in my pocket. Whe I pull it out of the pocket it will not wake up with power button or knock on taps for a good 20 seconds or more.
I cannot find a setting to stop the screen for totally going off when I pocket the phone. I can confirm that I do NOT have the smart lock feature enabled. I’m just using a PIN code unlock, no facial or voice recognition. I really like the phone but I can’t have this happening every time I take it out of my pocket or turn it over on the couch.
Any ideas?
Thanks for reading.
Rob
Click to expand...
Click to collapse
Were you able to find a fix for this issue? This started to happen with mine
BubbaRob1978 said:
Just got the Verizon V30 and I do have AOD on. When I put the phone to sleep with power or knock off I have trouble waking it up. It appears the screen goes off totally when I flip it over or put it in my pocket. Whe I pull it out of the pocket it will not wake up with power button or knock on taps for a good 20 seconds or more.
I cannot find a setting to stop the screen for totally going off when I pocket the phone. I can confirm that I do NOT have the smart lock feature enabled. I’m just using a PIN code unlock, no facial or voice recognition. I really like the phone but I can’t have this happening every time I take it out of my pocket or turn it over on the couch.
Any ideas?
Thanks for reading.
Rob
Click to expand...
Click to collapse
I just began having this issue. Do you still have the device?
It never worked correctly so I got rid of it. My coworker still uses his and has no issues. Sorry I can't help more.
Rob
I try it by my V30 and had no problems. It is eventually just a random bug?
Nemeziz 56th said:
I try it by my V30 and had no problems. It is eventually just a random bug?
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Click to collapse
I have my since December from last year and only now it started to behave like that.. I don't know if it is a software issue or hardware issue of some kind. I've tested the sensors and they appear to be fine.. I will try to do a backup of my data and perform a hard reset to see if it helps, but I'm not counting on it...
I don't use AOD. Just try it to reproduce the problem. Maybe my V30 get the same problems after long term use of it.
The only problem i get random with screen is, that after a restart the colors get crazy there are not normal after enabling Comfort View all get back normally but it is a other story.
Nemeziz 56th said:
I don't use AOD. Just try it to reproduce the problem. Maybe my V30 get the same problems after long term use of it.
The only problem i get random with screen is, that after a restart the colors get crazy there are not normal after enabling Comfort View all get back normally but it is a other story.
Click to expand...
Click to collapse
I did some tests (issue of being a former Senior QA Engineer). I've tried disabling the AOD and the same thing happened. What I just did is disabling the Knock-On feature.
I need to test it more thoroughly but the issue didn't happen after that.. YET. I need to go somewhere, with the phone in my pockets for a longer period (even though by now I should've seen the issue again) just to be sure and even trying to enable the Knock-On back again.. But let's see..
As for the colors, I really can't say much because I've never used the comfort view feature (I usually just dim down the brightness at night and that's all).
Yeah test it i will it do too. I enabling the AOD and say you next day when i get some problems.
I testing AOD since yesterday and dont get any problem until now.
Hello, I had the same problem, the proximity sensor fails, although the tests say otherwise, download an application from play store, fix sensor, solved!
---------- Post added at 02:49 AM ---------- Previous post was at 02:47 AM ----------
https://play.google.com/store/apps/details?id=es.dmoral.proximitysensorfixer
Nemeziz 56th said:
I testing AOD since yesterday and dont get any problem until now.
Click to expand...
Click to collapse
I still need to try the Comfor Color to see if it happens here. Is only that I always forget to try.
With mine the AOD worked well since day one. I did some things that seemed to have fixed somehow...
I've removed the device from the case I was using (a simple thin one). gave it a good cleaning, forced the power button for a while because I was feeling it was getting stucked. It seemed to keep showing issues HOWEVER, after I disabled the Knock-On feature, left it off for a while it stopped to have issues. I enabled it again and now it is working perfectly... I don't know if it was a coincidence or a sum of all factors.. but now it seems to be working...
---------- Post added at 07:38 AM ---------- Previous post was at 07:37 AM ----------
Markbarr said:
Hello, I had the same problem, the proximity sensor fails, although the tests say otherwise, download an application from play store, fix sensor, solved!
---------- Post added at 02:49 AM ---------- Previous post was at 02:47 AM ----------
https://play.google.com/store/apps/details?id=es.dmoral.proximitysensorfixer
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Click to collapse
Take a look at my previous message (i replied to Nemeziz) I did some things and it's working so far...
By the way, what is this app you were talking about?
caio_oz said:
I still need to try the Comfor Color to see if it happens here. Is only that I always forget to try.
With mine the AOD worked well since day one. I did some things that seemed to have fixed somehow...
I've removed the device from the case I was using (a simple thin one). gave it a good cleaning, forced the power button for a while because I was feeling it was getting stucked. It seemed to keep showing issues HOWEVER, after I disabled the Knock-On feature, left it off for a while it stopped to have issues. I enabled it again and now it is working perfectly... I don't know if it was a coincidence or a sum of all factors.. but now it seems to be working...
---------- Post added at 07:38 AM ---------- Previous post was at 07:37 AM ----------
Take a look at my previous message (i replied to Nemeziz) I did some things and it's working so far...
By the way, what is this app you were talking about?
Click to expand...
Click to collapse
Sorry for my English, I do not use the Knock-On function, below is the application link for the proximity sensor