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I made a thread here a few days ago about how my 3vo keeps randomly rebooting:
http://forum.xda-developers.com/showthread.php?t=1176931
The phone likes to randomly reboot, freeze or suddenly goes into a phase where its unable to turn on at all unless I do a had reset by holding down volume down and the power button. I took it in to sprint and they saw how it wouldn't even turn on, and all these morons did was reset it again claiming to have fixed the problem. They refused to give me an exchange.
When it started rebooting again, I went back and they told me to go to the sprint repair center where I'd have to drop it off and leave it there for a few hours where it would be tested for the problem. I live really far from this repair center and to make it worse, the idiots at that store told me, if they could not replicate the problem, they would not honor any exchange policy. The problem with this is that the rebooting is really random, sometimes the phone can go a full 2 days without any issue and then without warning all hell will break loose. The person who had reset my phone before even went as far as to say that there is nothing wrong with my phone and that its well within normal operation.
wtf is this? This is the biggest joke of a customer service I have ever seen. I'm really starting to miss T-mobiles service now. I've called multiple sales reps and stores and all they do is try to redirect me to someone else over and over again.
Any advice? I really like the evo 3d, all I ask is for a damn phone that isn't defective.
Try to find another store or call and ask for a supervisor for customer care and have them note your account to replace your phone. You should definitely get it exchanged. This is not a common problem with the phone at all.
The other option is if you are still within your 30 days, go to the store and tell them you want to return it and then buy it again but this time get a newer device. You can do that within your 30 days of course unless you are waiting to try out the Moto Photon.
I had the same issue,went thru two phone already so this problem do exist..
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al3azim said:
Try to find another store or call and ask for a supervisor for customer care and have them note your account to replace your phone. You should definitely get it exchanged. This is not a common problem with the phone at all.
The other option is if you are still within your 30 days, go to the store and tell them you want to return it and then buy it again but this time get a newer device. You can do that within your 30 days of course unless you are waiting to try out the Moto Photon.
Click to expand...
Click to collapse
Yeah, I'm within my 30 days.
I called another store and they said I'd be charged $35 if I wanted to exchange it without taking it to the repair center.
Guess I'll just have to go to the sprint repair center and wait around a few hours while hoping the phone crashes while its there.
I've never seen such a bull **** exchange policy. The rep who reset the phone when it wouldn't start told me to stop installing too many android apps and blamed me for the problem, of course I was running factory stock.
A few years ago I bought a defective phone from tmo, all I did was called and told them, and they had a new phone waiting for me at the store when I came in. Has anyone else had to deal with this ****ty sprint customer service or is it just me?
Yea not normal. Had mine since launch. Not one reboot.
Sent from my 3rd Dimension of Evolution
I replaced my phone 3 times (seems like the batch was bad) and i bought it at Target..all I did was tell the guy about the problem and I got it replaced every time..he didn't even check..he gave me a phone this last time.from a new shipment and the phone is.flawless..Happy I.got a.good.one because I love the phone..don't know why you are having issues because they can replace it no problem if they want.
Sprint customer service is by far the worst.
Sent from my PG86100 using XDA Premium App
Yeah, I'm not at all happy with coming to sprint from T mobile so far. Sprints 3g is also a joke compared to HSPA on T mobile. I'm willing to overlook all these things if they'd just give me a damn phone that isn't broken.
I'm surprised that everyone else around here is able to exchange the phone so easily but the guys I'm dealing with are making it a huge pain. Maybe I just got unlucky with the sprint store around here.
poweroutlet said:
Yeah, I'm within my 30 days.
I called another store and they said I'd be charged $35 if I wanted to exchange it without taking it to the repair center.
Guess I'll just have to go to the sprint repair center and wait around a few hours while hoping the phone crashes while its there.
I've never seen such a bull **** exchange policy. The rep who reset the phone when it wouldn't start told me to stop installing too many android apps and blamed me for the problem, of course I was running factory stock.
A few years ago I bought a defective phone from tmo, all I did was called and told them, and they had a new phone waiting for me at the store when I came in. Has anyone else had to deal with this ****ty sprint customer service or is it just me?
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Click to collapse
Just to give the other side of this (ie the store)
It does suck that you have a bad device and resetting it is the protocol first. But there are a lot of people who will buy android phones, take them and load every app they can fit on, then come back for exchanges. "My phone doesn't work etc etc."
They will keep doing this endlessly simply because they don't know how to use the phone properly. Doing a reset on these phones fixes the problem 90% of the time, so the stores do this first to cut down on wasted devices, time and money.
I understand that you probably don't fall into that category, but, as with everything else in the world, the bad apples spoil the pie. Hope thy get that straightened out for you soon
What I did was called customer service and told them about a problem I was having, although when I took my phone to the sprint store PRIOR to me calling CS, they said there was nothing they could do, or would do for that matter. So I called CS, and they emailed me a invoice, telling the sprint store what, and how to give me the excange. Then I went to the sprint store with the invoice in hand, and they HAD to give me my replacement Evo 3D. I was within my 30 days.
Sent from my SPH-D700 using XDA Premium App
See my thread here:
http://forum.xda-developers.com/showthread.php?t=1182917
Im going thru the same issue. My third EVO is being sent to me on Monday.
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poweroutlet said:
Yeah, I'm not at all happy with coming to sprint from T mobile so far. Sprints 3g is also a joke compared to HSPA on T mobile. I'm willing to overlook all these things if they'd just give me a damn phone that isn't broken.
I'm surprised that everyone else around here is able to exchange the phone so easily but the guys I'm dealing with are making it a huge pain. Maybe I just got unlucky with the sprint store around here.
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Click to collapse
I came from tmobile and everything about sprint is better! Better phones, faster web and by far the best customer service I've ever had from any carrier! Go ahead and go back to tmobile! Les people to hog this network!
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I am sorry that you have to go through this crap, as people said i would call cs. I had to exchange my device twice at the sprint store, the first time was mainly because of network speed and battery life, after i waited 2 hours for the techs they couldn't find anything wrong except when i did a speed test my phone got way slower dl speed then another phone at the same sprint store. so the rep exchanged the product, the second time my phone was acting u, kind of like your, freezing, screen shutting off, and other things. after a few factory resets my phone would still not act right. so the next time it froze i just brought it in, frozen and explain that i already tried the factory reboot a few times - they had no problems exchanging my phone. I recommend that next time your phone freezes you just bring it in, this way they are able to see the problem themselves.
sniperkill said:
What I did was called customer service and told them about a problem I was having, although when I took my phone to the sprint store PRIOR to me calling CS, they said there was nothing they could do, or would do for that matter. So I called CS, and they emailed me a invoice, telling the sprint store what, and how to give me the excange. Then I went to the sprint store with the invoice in hand, and they HAD to give me my replacement Evo 3D. I was within my 30 days.
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
^^^ This.
Stores suck for customer service, but if you call CS they are monitored for their CS and usually will do whatever it takes to make you happy, within reason of course. I would make the call and they should take care of you.
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I came from T-Mobile also and aside from the faster 3g Speeds, I could not be happier with sprint, the service is awesome and I have always gotten credit/discounts/ free airwaves/exchanges and whatever else from the rententions team, They do there very best to help out, If you get a rep that you can barely understand .. ask to be transfer to account services and you will get all the help you need... I couldnt never get that service with T-Mobile even after 7 years of being a great customer ... Yes CDMA/WIMAX is far from perfect but I would not want to be anywhere else...
What I would recommend is going to the sprint store, cancelling the upgrade and returning the phone, then go buy the phone at radioshack or bestbuy. i work for radioshack and if a customer had a real issue with the phone, our store would replace it until it worked properly.
I had the same problem with random reboots, about 5 times the first week. I took it back and they replaced it right then. You have to find the one intelligent person that works there and only deal with them. (I choose to believe there is at least one at each store) I have been blatantly lied to, downright scammed, and treated like **** by so many dumb-ass incompetent in-store reps that I wouldnt believe anything they say. Just keep trying different reps/stores til they exchange it.
Aside from the in-store reps I am a happy sprint customer.
blaz4me said:
What I would recommend is going to the sprint store, cancelling the upgrade and returning the phone, then go buy the phone at radioshack or bestbuy. i work for radioshack and if a customer had a real issue with the phone, our store would replace it until it worked properly.
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Click to collapse
CAn't say I agree with this. If you are within your 30 days still, then I would recommend doing what the other guy did above and get the invoice printed off and going to a corporate and not a repair store to get it exchanged. Its really a toss up in which results you may get, but more corporate stores are made to listen to what CS has to say and the results they can pull up.
Maybe its just me, but my sprint customer service experiencE has been great. They always fix my problems without any fuss.
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About the whole TMO vs sprint thing. I'm not bashing sprint as a whole. Obviously they have attractive pricing, the best data plans (actually unlimited), solid coverage, etc. I'm just saying my T mobile customer service experience was far superior to what I have seen so far. In the past sprint was known to have the worst CS for sure. I've heard they have improved a great deal recently, of course I have yet to see it.
Tomorrow I will contact sprint CS directly and not the store and see what they can do. If CS can't just get me a replacement, then I may have no other option then to go to a repair center, which is frankly absurd considering this is a brand new phone and the sales reps themselves have seen my phone malfunction right before their eyes even after the factory reset.
I guess one way or another I will get a new Evo 3d and I hope the new one will just work right so I can get back to enjoying the phone. I've had over 7 reboots in the last 3 hours with this phone, its unbearable at this point.
I've had my phone for a number of months, and for the most part I enjoyed it. Then a couple of months ago I dropped the phone and damaged it greatly. Luckily, I had it insured. So I went to my local AT&T store and the replacement came in the next day.
But soon I started realizing there was something wrong with the refurbished replacement phone. It started restarting on its own, and this became worse and worse as time went on. I made sure I had the latest updates, I factory reset the phone multiple times, etc. Sometimes when I do a factory reset the problem will go away for a day or two but it will ALWAYS come back.
So I brought it to my AT&T store, and the guy couldn't figure it out, so he figured he could just replace it since the replacement phone was having these issues within a week or two of my receiving it. Well, he called up someone at AT&T and he was informed that because this was a phone replaced via the insurance that he doesn't have the clearance required to authorize another replacement. Well, apparently the nearest place that could do this was some AT&T store not far from Grand Central. I live in Westchester, and it is not exactly convenient for me to ride into the city and spend half an hour on line (the place has always been extremely busy when I have gone) just to have an AT&T tech tell me that they can't reproduce the problem and that I should just factory reset.
This has become an absurd pain in my backside. Everyone I have called has refused to help me, and the guy at my local AT&T store would love to, but he has been told repeatedly that he doesn't have clearance. The poor guy has spent several hours on the telephone for me, bless his heart.
The thing is, it can reboot as soon as I lock the phone, and sometimes it can take half an hour or more. There have even been whole days where it will go without restarting once. And yes, factory resetting it will (usually) fix the issue for 24-36 hours.
Why does AT&T refuse to replace my broken refurbished phone? Why do they insist that I go so far out of my way (there must be 100 stores in Westchester more convenient to me than that one in NYC) and then when I do eventually go, I have to sit around like a schlub for almost an hour, half of the time online, half of the time waiting for the phone to do its thing - and then only be told that I should just factory reset.
I loved my old Atrix. But now I want nothing to do with it and nothing to do with this company. I want either a new phone or to be released from my contract so I never have to deal with AT&T ever, ever, ever again.
What are my options?
Urgh. I feel you pain! I'm not really well informed in the phone repair procedures in the US, in my country, we use a different method, but I REALLY don't think you can be released from your contract. Your best bet is to call AT&T and shout till they listen.
They just tell me "oh, it's the warranty company, it's their policy"
But it's like, well then why have I been paying YOU guys all this money for this warranty and why am I bringing it to YOUR store to get it "diagnosed"? That usually just leads to awkward silence...
Actually I went through a six day battle with ATT about giving me a different phone besides a refurb Atrix and they made a case which was suppose to take 3 days but ended up being 6 and my claim was still denied. I complained and was hung up on, and when I called back a kimd CSR understood my problems and overrode the system for a different replacement, so now I'm answering your question through my 2 Day old Galaxy S II and I'm loving it!
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I have been noticing that my Google Maps has been crashing on me every time I open it fresh out of memory. I sent a report to Google waiting for an update. I updated to the newest version; I downgraded; I rebooted the phone; tried it on 3G and WiFi; and did different combinations of Locations settings. All the same results. The GPS radio animation comes on and the radius is slightly off and wide. I tried the GassBuddy app, which has a map feature, and the errors are more pronounced. Only good side is this app doesn't crash like Google Maps.
Could this be a defect with my unit? If so, I want a replacement!
Or could this be a firmware issue?
Update...
Short version
After almost 3 hours of talking to different Sprint departments and one repair store over the phone, I was finally able to get a replacement phone. Now the waiting game
Long version
After doing some research, I decided to install an app called GPS Test. I was able to clear and update the AGPS data. Rebooted and opened up Google Maps, and still the same inaccurate location and wide radius, and freezing and ultimately crashing.
As a last resort I did a "Factory data reset", erasing everything I had customized and installed... to no avail. Still the same darn issue, leading me to finally call Spring Customer Care. After telling them and a supervisor that the "nearest" Sprint repair store is too far away for me to visit to have my phone physically looked at (I take public trans and the nearest one would have taken me over an hour to get to), they finally connected me to a Sprint technician.
The Sprint technician was so Yeah that was the face I made. He told to power off my phone and take off my battery. I was like, "Uh... the battery is not removable (at least easily)". And he was like, "Oh it's not. Okay just turn it off". He also said that in order to go to the settings menu, I needed to press the "Menu" button. THE MENU BUTTON! He clearly hasn't been trained with the new HTC EVO 4G LTE, since these phones and native ICS devices don't have menu buttons anymore. I Already knew what type I was dealing with.
He called me back after pushing something over the air on my phone. It updated some profile thing and some other network settings. I thought... great! Maybe that's all it needed.... Nope. Opened Google Maps and same thing happened. GPS not locking and Maps freezing.
At this point, I was 100% convinced that this was a hardware issue unique to my phone. I have been searching online at other forums, and judging by the lack of replies to this post, I'm the only one having issues with this particular HTC model. The technician was convinced that a Sprint repair store will solve the problem. He told me that I needed to take it to a repair store and have it looked at. I told him it's too far of a commute for me. I highly doubt they have the phone on hand, and I doubt they will somehow be able to magically fix a hardware issue. He insisted otherwise anyway and said that he created a ticket for me to explain the issue.
Frustrated, I called the "nearest" Sprint repair store and, once again, explained what's going on and what I've done so far. Again, like all of the other people I talked to, she was like, "Wow, you have the new EVO 4G LTE phone. That's so cool." I rolled my eyes, thinking give me a darn replacement phone... She proceeded to tell me that they don't have those phones in stock (OMG NO SURPRISE) and they don't have any software that would be able to troubleshoot that phone. If they did, they would have done an exchange. So even if I had gone there, I would have just wasted my time. She advised me to call Sprint Customer Care... AGAIN.
Called Customer Care again, gave them the rundown of all the runaround I'm going through, and the guy who picked up said that they understand about my issue, but he advised me that the best way would be to go about this was to go to try another Sprint store... And I'm thinking, wow, so you want me to try a different store that's even further from me, and you honestly think they'll have this phone in stock let alone software to troubleshoot it. I told him um, I highly doubt any other store will give me a different result.
After talking some sense into him, he finally had me talk to an even higher supervisor of some sort. The manager/supervisor said, "Yeah you would need to bring it back to the original store you bought it from... You bought it at RadioShack right?" And I was like "No. no. no. I bought my new phone online, via Sprint? I pre-ordered it. I got my OLD EVO 2 years ago from RadioShack, but not this." He was like, " oh okay I can see that." He finally said that he'll be able to connect me to some Order Processing department. I'm thinking, this better be the final line...
Nope. I was transferred and I was told by this new guy he knew the issue with my phone. He understands that because the technician had deemed it a hardware issue, that he would be able to get my problem resolved. He put yet again on hold, because he was trying to contact the last department, I wanna call it, JUST-GET-ME-REPLACEMENT-PHONE department. After 10 minutes of holding, a very-important-sounding told me that he apologized that I was having issues. He wanted to make sure everybody is enjoying their devices with no interruption. I'm thinking, YES! GIVE ME NON-DEFECTIVE DEVICE please!
After talking with this important guy, he finally assured me that they will be processing a return kit and a replacement phone to be shipped to me. He did say that because the HTC EVO 4G LTE is still not officially out, that I may expect delays. Great... even more waiting.
Did you try ##GPSCLR# or is it ##CLRGPS# one of those two. You need your MSL.
Tried ##CLRGPSX# . Nothing popped up. I tried downloading MSL reader but these types of apps require root. Like I mentioned I used an app called GPS Tools which have options to cler GPS data, but still the same.
At this point I think I've tried every practical steps to try to diagnose and resolvthe issue. I paid over $200 to get this device up and running. If I'm gonna be stuck with it for the next 2 years, I think I deserve all of the promised basic features to be working from day one. No relying on rooting and downloading or applying a third-party fix.
I was just unlucky.
Call sprint to get your msl number. You got the letters mixed up. It's ##gpsclrx#
Sent from my lair.
Thanks for the advise guys. Although I could have bothered to get in touch with Sprint for the millionth time to get my MSL, I decided to just wait for my replacement phone. I wasn't going to hassle them anymore than I have already, and nor was I going to bother rooting the defective item. As much I love rooting and flashing new roms (Mik fan) on my OG Evo, I think I'm going to wait a while to do it on this EvoLTE.
Good news is it came today. Even though they kept saying there's been a hold on the shipment and they have no idea when it would ship out, Sprint shipped it overnight over UPS Tuesday night, and I got it today at 9:30 am Pacific Time. Thank you Sprint! Must be partly due to the fact that the ban was officially lifted.
Genuinely glad I made that move, though. For the indoor test: I used GPS Test app on my replacement phone and the GPS service starts up a whole faster. It's able to connect to more and satellites and therefore get accuracy of up to 20-30 feet. Comparing that to the first phone that would take at least 20 seconds to latch on, and take another 30 seconds to connect to more than 4 satellites. And even then, it would only get an accuracy of at most 90 feet, most of the time it was just way off.
In terms of the Google Maps app, there is no doubt that Google needs to update it for the EVO LTE because there are still some bugs, but alas I don't get it freezing on me anymore while GPS service tries to locate me and eventually crash.
Outdoor test, I get all of these goodies, but 5x faster. Definitely happy I made the switch. I'm new to this city and I need my Maps to be working at all times!
Peace.
Google Maps was updated today. I was having tons of issues with Google Maps, but after today's update it is working 100%!! **** YEAH!!
I have a stock Sprint Evo 4G LTE (hardware 003) that I got from Amazon Wireless on Sept 1st. Never dropped or got it wet.
A couple weeks ago the phone wouldn't turn on after going to sleep. I was able to reset it holding the Power button down and the problem went away.
Then it happened again.
Yesterday, it went bad. I can reset it if I hold power button long enough, but then after a while it just dies again. I pulled SD card and did factory reset and turned off Fast Boot and Battery Saver, all to no avail. If I set it to never go to sleep (Display options) and never turn off display when charging, I can use it - sometimes for an hour or two, sometimes for ten minutes, but inevitably the screen turns black. Often it happens when I plug it in charger, although sometimes it just charges. Basically, the phone is unusable.
I think it started happening after one of the updates from HTC.
So, can someone help me. I do not have TEP and I need to know what my options are.
It really looks to me like some OS glitch. Is there a known fix for that ? I found a lot of people with this issue but no mention of cause or fix.
If I have to get it repaired, should I send it to HTC or try Sprint repair center ? Any ideas of the HTC warranty repair center trustworthiness ? I would hate to send the phone to them, wait for a couple of weeks and get a runaround in the end.
If I go to Sprint, what should I expect ? As I understand the minimum repair charge is around $35.
Thanks !
Take it to Sprint. They likely will replace it. Maybe charge 35$. Be leery of HTC repair. I have read they have really been jerking the int'l one X customers around, since those customers aren't tied to a carrier and can't return to a carrier.
Sent from my EVO using xda premium
scottspa74 said:
Take it to Sprint. They likely will replace it. Maybe charge 35$. Be leery of HTC repair. I have read they have really been jerking the int'l one X customers around, since those customers aren't tied to a carrier and can't return to a carrier.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Thanks. I will try that, I would rather pay $35 if the alternative is to be without a phone for two weeks. Is there any idea on what is causing the issue ?
Are you s-off?? Are you rooted?? What recovery are you running?? What all have you tried?? Have you tried running an ruu??
\Root-Hack_Mod*Always=LTE
Same here...
I'm having the same issue with my EVO LTE. I'd be curious to know if anyone has any idea what is happening. I've looked around online and it seems to have happened to a number of people.
I actually had to send my EVO back to HTC a couple months ago because I was getting pixel bleed on the screen. It took about a week and a half for them to fix and send it back. Unfortunately, it took another 3 weeks for them to register the ESN with Sprint, so I had to wait for that to actually be able to activate my phone. This was all accompanied by unbelievably bad customer service from Sprint in the interim. The only good that came out of it was that I eventually became so irate that they let me out of my contract.
So I'm leary of sending it back to HTC again. But I also don't feel I should have to pay Sprint to look at the phone and then replace it. Between the phone issues, the wimax and LTE that never came and the $10/month I paid to not have it, the awful 3G speeds, and the ditching of premier customers, I've pretty much reached the end of my rope with HTC and Sprint. And this is after being a loyal customer for 13 years.
Sorry for the rant, I can just empathize with your situation.
Hey guys, I just switched to Verizon from T-Mobile, I was getting of T-Mobile's bull****, losing signal, dropping calls, also the battery on my S2 sucked horribly, so I finally made the move to Verizon. I got the DROID DNA becuase I always got to have the best and the specs, reviews were enough to drive me to it. So I got it and wow, this phone is amazing, but as soon as I walked out the store I made a phone call and said no SIM detected, so I went back in and sure enough the signal came back and I was set. Rep told me it sometimes takes a while for the SIM to register,
But as time passes I keep losing service, well the SIM card keeps going and I have to reboot the phone, sometimes it takes more than 1 to get service. At first I noticed it in my basement, service is somewhat ok. My girl has the iPhone 5 and she never loses signal, But whatever, this morning, at the train station open area, I had to reset my phone 4 times to get my service back. I already took the phone back to get it exchanged and they gave me a new one wiht a new SIM. This was Friday so I can say the issue has not gone away,
The phone is a beast and I love it, but cant deal with the SIM card issue. I think that store has a bad batch or DNA is not functioning properly with Verizon, anyone else having this issue. Btw I am in Chicago and work in downtown, on the 17th floor near a window, I have 2-3 bars and texts never go through 80% of the time. This is not cool at atll!
I have had this problem as well ever since I got the phone. I was getting it multiple times a day. I powered off the phone and re-seated the sim card and I haven't had the problem since.
Also you can check this thread here with other people having the issue. http://forum.xda-developers.com/showthread.php?t=2010358&highlight=sim
I reset the sim card still had the issues and decided to pick up a new sim and haven't had the issue since.
Well I am going to do the SIM reset and see if that fixes it, before I just took it to Verizon and did a full exchange with a new SIM, so wish me luck guys!
I don't know what they are doing at Verizon, but I had to replace sim cards for both my wife's and my own DNAs. Have not had any issues since the replacement.
Sent from my HTC6435LVW using Tapatalk 2
I was getting no sim error 4 times a day
Pushed down on my sim card
Haven't had a problem since
Sent from my HTC6435LVW using xda app-developers app
Push down hard how, I removed the SIM card twice and reinserted it and I still get the error. I seriously do not know what the problem is ;(
I had the same issue. I took it out and put it back in and rebooted and it seems to have taken care of it. There is definitely an issue.
I have the same issue. Through my research I found the best way to fix this is to go to the Verizon store and get a new SIM card. However, I have been too lazy to go.
http://omgdroid.com/verizon-goes-mum-on-known-droid-dna-sim-issues/
Could be useful...
Sent from my Nexus 10 using xda app-developers app
Well since Wed I havent had the problem which is a big plus, i guess after so many reboots, remove and inserts, airplane mode, my phone said fine ill stay with service. Not once have i had to reboot it, not sure what i did last time but its solid now, lets see how long this holds up.
Happened to me while reading this thread, 2nd time in 24hrs!
Well haven't had the issue since i last posted, well before that. I guess it fixed itself, not sure but have not lot signal once, I guess its a intermittent thing or something, but i am happy because I really love my DNA.
I'm a Verizon rep at a store. What we've been able to figure out is that those at our warehouses who are pre-installing the SIMs are damaging them somehow. We recently went through a similar experience with our own on-hand stock of SIMs and we had our whole stock replaced. It is purely a physical issue with the SIM. If you experience any more trouble, head to your nearest friendly neighborhood corporate vzw store and have it switched.
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