Related
I bought the phone thinking i could fix it... i have tried all the suggestions on resolving white screen... i have attempted to load Schap's cooked rom 4.22 and not luck... the phone powers on, syncs up i can access the files thru windows explorer... it charges... but still just shows the white screen...
Now after multiple attempts at loading the rom, i was able to get the today screen up once, but then it went away...
I have the phone, battery, charger, usb cable and software cd....
Since i can access the files thru explorer... is there anything i can do that way to see if i can get this phone working? maybe some files i can delete or replace...
I have tried the hard reset and soft resets adn nothing helps..
when i try to load the TNT rom when it gets to the part that its going to begin loading, it kills the activesync and then complains that its not connected or has been disconnected...
Anything else i can try?
Read this page, maybe you'll find the necessary help.
http://wiki.xda-developers.com/index.php?pagename=Hermes_Unbrick
cubangt said:
I bought the phone thinking i could fix it... i have tried all the suggestions on resolving white screen... i have attempted to load Schap's cooked rom 4.22 and not luck... the phone powers on, syncs up i can access the files thru windows explorer... it charges... but still just shows the white screen...
Now after multiple attempts at loading the rom, i was able to get the today screen up once, but then it went away...
I have the phone, battery, charger, usb cable and software cd....
Since i can access the files thru explorer... is there anything i can do that way to see if i can get this phone working? maybe some files i can delete or replace...
I have tried the hard reset and soft resets adn nothing helps..
when i try to load the TNT rom when it gets to the part that its going to begin loading, it kills the activesync and then complains that its not connected or has been disconnected...
Anything else i can try?
Click to expand...
Click to collapse
Two things to try if you've not...
1) Open it up (it's quite rugged!) and check the screen connector is plugged in OK. A lot of white screens are simply loose cables apparently. There is a thread discussing this here. Also Mikechannon is your hardware guru and his website has some excellent information about disassembly/reassembly that should help you out.
2) Try using the application "mymobiler" (freeware) - which allows you to see your hermes screen on your desktop PC when connected over activesync. I've put a mirror of the setup file here until 23/01 as the www.mtux.com site was timing out occasionally while I was looking this up for you (might be my end tho!)
Finally - I don't recommend attempting to flash any more ROMs until the screen issue is updated as you can't see whats going on and there is a risk you could end up with a weirdo hybrid-type brick
Good luck - Hope you get it working and if all else fails (I know you don't want to hear this) but I'm sure some of us here would be interested in slipping you a few quid for spares if the worst came to the worst...
I had almost given up on the phone once i was offered money for it.. i originally took it apart and only checked the connections on the main motherboard.. and that didnt work.. after reading the HTC tech manual and noticing that the LCD also had a cable that connected to a slot and not physically part of the screen i decided to open the LCD casing also.. and sure enough it was the LCD screen cable.. unless you really paid attention you would have never notice.. but i could see a slight angle on the cable connection, it was barely lose on one corner.. i re-seated the connection closed it up and less than 5 minutes the phone was working...
THANK YOU!!!!
I was able to fix a phone i bought for $75 and loaded TNT rom on it lastnight.. and have been customizing it the rest of the night and today...
Funny part is the guy who sold it to me, said it only need to have the ROM reloaded on it..
THANKS again for the suggestions and links... i have saved and booked marked everything..
I guess i spoke to soon... after posting that i was on my way with a nicely used $75 phone. The screen started to fade white....
Using My Mobiler i can see my desktop of the phone.. i can access and do everything... but the screen is white.. and it still functions as far as touch screen, so if guess at where things are i can tap on them and the phone reacts...
So now im back to square 1 with the phone, but atleast this time i know that it is functional software wise just cant see anything..
I opened it up 2 times since it went out and re-verified all connections.. everything has been reseated.. still no improvement.. if im lucky, it will come up to display but once i start tapping around on the screen it will slowly fade out to white...
I have noticed that alot of people have mentioned that after getting the white screen they load another rom on the phone and works for a while then starts to act up again.. can someone tell me how they are loading a rom on a phone with a white screen?
I mean i know the phone works besides the display since i have My Mobiler i can see and do anything i want on the phone.. but thats only good with a active connection thru activesync...
I dont want to try and reload a rom on the phone and mess it up more than it already is..
The screen will display for a few seconds sometimes.. and then fade out to white..
Aloha,
I have a Stock Verizon Samsung Galaxy S6 Edge. I was sitting on my couch watching tv when my phone lit up. I thought I got a message, picked it up and it said the charger connected is not genuine and charging was stopped to protect the phone (not the exact message). It was not plugged into anything. I ignored the screen. After a few minutes the screen activated again but was completely black with the exception of a tiny "x" in the bottom left corner of the screen. A voice came on and said to connect my Gear VR and install the Gear VR app. I do not own a Gear VR and until this issue did not know what it was. There was nothing I could do to get out of the screen. I tried to restart the phone and couldn't. Finally did a hard reboot. After booting up like normal it was only a minute before it did the same thing again. It renders the phone completely useless. I booted into safe mode and uninstalled everything related to Gear VR. There were no less than 3 apps that I did not install (I am assuming Samsung pushed them to the phone). It seemed to do the trick but the next day the apps were back and it did it again. I called Verizon, they had no idea what to do. They had me wipe the phone. It worked for a day before doing it again. I called Samsung and they had never heard of the issue. I can't find a thread here of anyone else with the issue either, however there are at least 50 people on YouTube that have commented on the following video with the same issue.
Here is a video of the issue (not me but someone else with the same issue)
https://www.youtube.com/watch?v=GtdahXCetu4
Here is the deal... Samsung was unable to help. They sent me a new phone under warranty. Its been 2 weeks and now the new one is doing the same thing!!!! I don't understand how this is so persistent an issue and no one on xda has posted on it. To make things more complicated when I had the first issue I was able to go into safe mode then application manager and uninstall the apps. Now they are appearing are no longer appearing under "installed" apps, it appears with the system apps and cannot be uninstalled. I have never experienced anything like this.
So there it is, I am hoping the genius of XDA can help where Samsung has failed. Thank you in advance for all the great work you guys do!
i got the same problem on my note 4... i try falshing a lot of oficial firmwares but nothing work
Work-around fix
jir0x said:
i got the same problem on my note 4... i try falshing a lot of oficial firmwares but nothing work
Click to expand...
Click to collapse
I was able to find a work around for the problem. I am not satisfied considering Samsung has offered no solution and taken no responsibility. However, if you boot into safe mode by holding the volume down and power button at the same time you can use your phone. Then go to play store and download Package Disabler Pro. This will allow you to disable the faulty Samsung Gear VR bloatware apps without rooting. It's a $2 band-aid but the solution worked for me. It has the added bonus of getting rid of all the other bloatware they load on the phone too. NFL app, I am looking at you! There was someone who said they cleaned the usb port and that worked. It didn't work for me though. So far no help from the XDA community, what's up with that?
I already install the app... thanks for the tip... but my USB port is not responding.... no charging, some times show me power sharing USB mode on... no OTG working... do you have and a idea of how to clean it?
jir0x said:
I already install the app... thanks for the tip... but my USB port is not responding.... no charging, some times show me power sharing USB mode on... no OTG working... do you have and a idea of how to clean it?
Click to expand...
Click to collapse
Use isopropyl alcohol to clean your electronics. Typically a q-tip works fine but it will not get into the port so you need to find something that will get in there. You might be able to use a cloth dipped in the alcohol and something narrow like the blunt end of a needle to work it in the port. Don't go too crazy. Rubbing the alcohol along the contacts is usually sufficient. Unless you got something corrosive on the contacts. Good luck to you.
my s6 edge was having the same problem every time i plug the cable in the micro usb port, samsug gear vr pops out and next black screen with x. additional problem 1. not able to recognize by pc 2. disconnecting while charging 3. fast charging is not working 4. sometimes it take 4 hrs to charge.
having this problem for almost a month now tried everything from hard reset , cleaning the micro usb port and i dont wanna wait for 3 months without a phone for the warranty
fortunately i was able to fix it by my self yesterday. the problem was the flat metal in the middle of the micro usb port was pushed downward (screen facing up) so i just needed to lift it up a bit by using some flat tweezers (pls be careful) and everything works fine now.. solved all the problems i mentioned above
work 100%
after taking the module apart and putting it back the phone stuck not booting up with a message "insert a supported module to turn on your phone".
The issue I believe is not related to the module itself, since the same story with camera module.
The phone could have been exposed to the high humidity the day before. Before taking it apart the phone used to make occasional sound notification like it has been plugged in to charge.
Tried to clean data pins, disassemble it but no success.
I am having the same exact problem and I was wondering if you ever figured out how to fix it?
yobritt said:
I am having the same exact problem and I was wondering if you ever figured out how to fix it?
Click to expand...
Click to collapse
no, LG has told me to send the device for a service.
I'm on a trip and quite far from any cell phone store but I would appreciate on updates with your phone as well.
upd. I have a suspicion on two metal pins going from the module. if that's the module detector pins, then they might not be connected properly. blocking them w a tape on a working phone could shed some light on this theory.
My Experience
Thought I was the only one with this problem! My phone suddenly started constantly flashing the "USB" symbol with the "Insert Cable to Charge Phone" message and associated beep, which forced me to turn off the master volume...so I couldn't hear the phone ring!. The "Insert Supported Module" happened a few times at the beginning when I first pulled out and re-inserted the module/battery, but then mysteriously stopped. I went to an AT&T store and swapped the module with their display phone, and it seemed to stop (at least for the 5+ min I tried it), so I've been trying to find a replacement bottom module (I believe it's called the "Charging Module" or "Loudspeaker"), but to no avail. I tried purchasing one (SSTParts dot com look for "LG G5 Loudspeaker"), but that came without the electronic board, so I also picked up Ebay #282082091333) to go with it...but lo and behold, when I put them together and tried it, the phone gives me the "Insert Supported Module" message and won't boot. I then tried the old circuit board with the new housing, and it did boot up...but the flashing USB came back, at least for a few minutes. So I'm waiting to see if the problem comes back full blast. So we now know that the phone will only take an OEM part, at least regarding the electronics. Called LG to see if I could buy one, but they said I had to send it in for repairs...which I don't want to do (you know how it is with intermittent problems...). One thing I was able to do was to turn off the "Notification" volume (there are four Volume controls in the "Sound" settings; this is the 3rd one down) and it seems that this quieted the problem...so it keeps happening, but it's not causing me any functional concerns...though I worry that one day it might. I've looked at Ebay #401119970468, but though it looks identical, the listing says it's for an H850, and mine's the H820...so is it worth the risk? Any other updates or ideas out there? I'm thinking of going to the AT&T store and swapping out the display model's module when no one's looking...
I sent my phone for service. Hopefully I'll have the news soon.
Okay, so they they returned the phone back to the store saying "the damage is too expensive" and it's beyond the warranty. I'm pretty mad, will go to pick it up and see wtf is going on.
Won't turn back on..
ArtDesire said:
after taking the module apart and putting it back the phone stuck not booting up with a message "insert a supported module to turn on your phone".
The issue I believe is not related to the module itself, since the same story with camera module.
The phone could have been exposed to the high humidity the day before. Before taking it apart the phone used to make occasional sound notification like it has been plugged in to charge.
Tried to clean data pins, disassemble it but no success.
Click to expand...
Click to collapse
Happened to me about 5 minutes ago. Try blowing some air on the module.. trust me it will work.
Also if no airdryer is handy, take out the module let it sit out overnight and reconnect few hours later.it works. It gives time to dry out. This is a major flaw.mother****ers; They owe us the G6
Air it out it'll come back at around half an hour,expect it to also have low battery power.
airing it out didnt work for me.
the only thing that worked for me was to replace the bottom part, ie. the charging module. I got one from ebay and it worked like a charm. My g5 is almost back in its new condition.
on ebay, search for Genuine Charging Module Bottom Chin
Fixed
My wife's phone had this same problem. I think it mostly dirty contacts that cause this problem. I used contact cleaner, let dry assembled and it worked great. These companies have you over a barrel when you send it in.
this issue is with the dumb bottom power module I have same issue but I am lucky that I had bought the LG Camera module that has this module built in, so I had a backup so to speak (other than I can't use my case at the moment) and Sprint no longer has the module, so I will be ordering these http://www.ebay.com/itm/like/282313529509?chn=ps&dispItem=1 (They look new and having a pack of 3 of these should be worth it.) hopefully this works for others too.
Thanks.
I have a doubt
I have in my hands 2 g5 phones
one from sprint and one from cellcom?fixme?
however I CAN NOT exchange this module among phones. If I do so, I receive the error which prevents booting.
But every module works fine on its phone
I talked to a friend who received a lot of these phones for sale
all from sprint, and he say he could not exchange this part in the phones and instead he had to mark every part to its phone to prevent accidental swapping.
I told to him it should be impossible to be this way, and came to this forum/thread to satisfy my ignorance.
any comments?
yurais said:
I have a doubt
I have in my hands 2 g5 phones
one from sprint and one from cellcom?fixme?
however I CAN NOT exchange this module among phones. If I do so, I receive the error which prevents booting.
But every module works fine on its phone
I talked to a friend who received a lot of these phones for sale
all from sprint, and he say he could not exchange this part in the phones and instead he had to mark every part to its phone to prevent accidental swapping.
I told to him it should be impossible to be this way, and came to this forum/thread to satisfy my ignorance.
any comments?
Click to expand...
Click to collapse
I have a Verizon and sprint g5 and its the same between the two modules which irritates me too cause I figured extra parts
ArtDesire said:
Okay, so they they returned the phone back to the store saying "the damage is too expensive" and it's beyond the warranty. I'm pretty mad, will go to pick it up and see wtf is going on.
Click to expand...
Click to collapse
This is far far too late, I know. But those brass (I assume, as they are contacts which would need to be fairly durable) connectors you mentioned covering are 100 % the problem. I lightly, and I do mean very lightly, wet the pad of my fingertip and wet each of those connectors for the hope of conductivity. It worked like a charm. After around 100x of the module error, blowing with a blow dryer and trying to clean off the inner contacts blindly, it finally worked. I've had to do this on a few occasions now and it always works.
Hope this helps someone out,
regurak
I found the solution, you dont have to buy another one, it's just maintenance.
I tried doing some maintenance to all metal contacts I found and it's fixed right away, I assume this would apply to most if not all cases, some contact points are in the upper phone body, so no wonder why someone would get the error with any modules he/she tried. Let me know if it works for you but I think it will, you dont need to buy another part/phone.
Don't forget to hit the THANKS button.
SamaelThuum said:
I tried doing some maintenance to all metal contacts I found and it's fixed right away, I assume this would apply to most if not all cases, some contact points are in the upper phone body, so no wonder why someone would get the error with any modules he/she tried. Let me know if it works for you but I think it will, you dont need to buy another part/phone.
Don't forget to hit the THANKS button.
Click to expand...
Click to collapse
Ok it's been a week or two after I dissassembled the charging piece and posted those pictures and all that and IT JUST HAPPENED AGAIN LAST NIGHT. I noticed it happened because my battery was totally dead and I tried to start charging from my computer's USB 3.0, I remember it also started like this the first time, SO, I guess it's a software thing, not hardware. As soon as you plug it to the computer it will start taking energy, so, you know that even if you unplug the phone from anything, it will still show the error message supported module blabla. As soon as this happens to you, UNPLUG THE PHONE so it doesnt take charge, so, if it keeps showing the error message by itself and hopefully the battery would be so low that it wont show it for more than a minute before it shuts off due to battery. (I know you would say, well, just hard cycle the phone by taking the battery out and in again and try to turn it on or to plug to normal charger, I tried this but it would still show the error, even after I tried draining phone by holding power button without battery for like 1 min, only way that seemed to "reset" it was if batt COMPLETELY died, there's a point where if u try to turn on it only says like "battery too low to turn on"), SO, after battery COMPLETELY died, I plugged it to A NORMAL CHARGER and it worked it time.
SO, if battery is dead, I wont try to charge by PC USB for now
Just happened to my phone out of nowhere.
I kept getting the usb connection options message on my phone, then it just kept buzzing for no reason. So I went to restart the phone and now I'm getting the Insert Supported Module error.
I already know AT&T and our phone insurance will be completely useless. Damn phone isn't even paid off. The LG G5 was the BIGGEST waste of money ever. I hate this stupid phone.
JC Pro1000S Phone NAND IC Programmer
latest JC Pro 1000S programmer which it can match most of the testing module, recently i found a new web for phone repair tools supplying, it is a nice team, and i have ordered a data test module with jc pro 1000s for my phone repair shop, honestly it is a nice experiences, it can save time and solve the motherboard fault fast.
And recently ,i found there exist products in amazon, i want to try, is there someone can provide some advise for me ?
I spilled coffee on my phone and it started sating "insert a supported module to turn on your phone" I put it in a bag of rice over night and it is still displaying the same message. I have no idea what to do. Im worried that all the pictures/videos I have on the phone is lost as well. has anyone that was able to get their phone working again lost all pictures or videos?
Now i got myself a P9000 Helio arround 2 months ago, and since then i noticed some wierd stuff, and was wondering if anyone knows how to fix/whats going on.
Charging
After i plug it in any charger, after a few it shows the Elephone logo and does something that looks like a reboot, but its not a reboot, after it doesnt ask for PIN it just back at lockscreen.
This is quite annoying when you use it in your car, for speedtraps/music apps ect, it all shuts down, and it doesnt only do this once, does it more than 1 time, while pluged into the charger.
Both on wireless chargepad and cable charge.
Anyone know how to fix/remove this ?
Reinventing the wheel
For some really odd reason i noticed the messenger app, and the call app, aint the ones from Google, even tho they share the same icon and allmost the same setup, only reason i noticed it was due to the circle in rightside bot, wasnt there, where you make a new SMS.
So i started looking into it and then allso saw the call app was differnt.
Anyone know the reason to this?
Screenprotector
Yes everyone knows about this one, the original that comes with phone, is liftet in the edges by the allso original silicone cover, and quite quickly it looks like crap, doesnt stick in many places.
So i ordered a new one, unoriginal, and to my suprice, it was that tiny ince smaller than the original, and didnt get lifted , well my happyness was shortlived cuz after a few weeks, it allso choose not to stick arround the side where the volumerocker is
Does there exist a screenprotecter that can actualy stick to this phone ?
Silicone Cover
Well im not 100% sure about this one, but sometimes i find my phone turned all the way down to vibrate only, and not having use it, i suspect the silicone cover to be the suspect but im not quite sure.
Connecting it to Win10
The struggle, when i first plug it in, i can see and access it while it look for drivers, when it find the drivers, i can no longer access the phone or the SD card on the phone
Tried allmost all fixes, still no luck
Fingerprint Scanner
Anyone got it to work, ive simply gave up on it, and hated it vibrating everytime it reached into my pocket and scraped the scanner.
Overall im happy with the phone, but i dont quite understand why they have to try to reinvent it, its a cheap nice chineses phone, it doesnt need all the apps like Samsung and the other makes have, you cant get rid of, so im quite puzzled why they even bother, and not just use a base Cryo Mod
Hello.
For the reboot while charging problem, try this (copy pasted from another forum)
"try to disable the optiion -automatically backup- in setting, i think it could be the solution"
Btw, are you on the stock ROM?
Nate91 said:
Hello.
For the reboot while charging problem, try this (copy pasted from another forum)
"try to disable the optiion -automatically backup- in setting, i think it could be the solution"
Btw, are you on the stock ROM?
Click to expand...
Click to collapse
Hey, and thanks for that advice, i will try that and see if it removed that
Yes i am still on stock ROM for the moment, only reason i didnt update it to 7.0 was due to them rolling out 7.0 this month they saied, and the fact than i still cant get it to communicate with my Win10
The vibrate setting is due to pushing the button on the left side in for a while. To revert back to full volume you need to push it in again. It sometimes does it automatically with the silicone cover on.
Hi all this is my first post,
I have owned an LG G5 September and it has been flawless. A couple of days ago while plugging my G5 out of the charger, the tap to change usb connection persisted and from doing research on the forums it seems like this can occur at random without much being able to be done to fix it. Since then I have experienced extremely high battery usage from android system and I have noticed that when going into the lock screen of the phone, I am given the prompt to scan my finger with a red exclamation mark, as if i have already tried and failed to scan my finger. However the fingerprint scanner does work regardless, what i have noticed is that when scanning a new finger in settings, the phone vibrates very rapidly somehow fully registering a fingerprint in less than a second rather than vibrating and telling you to change positions of the finger. Also the fast charging capability has stoped working as a result of my phone thinking its plugged into the computer.
To sum it up, is it really possible that a single unplugging of the cable can cause the above problems? Also do any of you think that replacing the bottom port and hence the usb port (the root of the issue?) will fully resolve all problems?
I have already:
Reset the phone to factory settings
Restored from backups
Put it in rice to remove any moisture
Please ask me if any other information is required to come to a possible solution.
Cheers
Sounds like either got wet somehow or battery defect. My battery got wet and was having same issues. Did you get it wet? Don't use it untill problem fixed. Water + electronic= rip
Sent from my LGE LG-H830 using XDA Labs
hi man same problem here. usb notice randomly appears even if it isn't plugged and also fast charging doesn't work. I've used compressed air to clean usb port and seems that the notice doesn't appear anymore, but the fast charging still not work
Mr.Ronik said:
hi man same problem here. usb notice randomly appears even if it isn't plugged and also fast charging doesn't work. I've used compressed air to clean usb port and seems that the notice doesn't appear anymore, but the fast charging still not work
Click to expand...
Click to collapse
Either got damaged or water damage. Probably get a new battery will fix that. I'd be a little is hesitant using the phone if it is water damage, if I was you. Might wanna take battery out untill you get new one.
Sent from my LGE LG-H830 using XDA Labs
Well i ordered a new battery, should be here on Monday. I'll report the results.
Well I got the new battery, unfortunately this hasnt resolved any issues. Next step is to try a new bottom piece, that should do the trick if not rip G5 and money.
dmainas said:
Well I got the new battery, unfortunately this hasnt resolved any issues. Next step is to try a new bottom piece, that should do the trick if not rip G5 and money.
Click to expand...
Click to collapse
Why not ship it to LG?
Sent from my LGE LG-H830 using XDA Labs
It has sth with usb socket in your phone. Look if there is some dust or anything. Clean it carefully with needle or sth while phone is power off. Battery drain is because phone thinks it is USB cable connected, when USB is connected phone can't enter into deepsleep state. If anything help try to replace this part which holds battery and have USB socket. I think it is still cheaper than sending phone to service.
Sound Problems
I have random sound problems since i have updated my LG G5 (H850) to Nougat.
Specifically some times the notification sounds not working. (fb messenger - sms - ringtone) Its like i have muted the sounds but all the sounds are enabled.
Also i have noticed that when this problem occuring when i try to watch videos from youtube or video streaming sites, its shows me an error message and i cant watch the videos.
When i restart the phone it fixes. It think its a software problem because i have not those problems at the past running marshmallon.
At the moment i am running official h850 20c update. I have tried factory reset but the problem insists on.
Have you ever noticed something like that or heard anything about those problems? (i have also a friend that he has the same problems with his LG G5 since he updated to Nougat)
Nick216ohio said:
Why not ship it to LG?
Sent from my LGE LG-H830 using XDA Labs
Click to expand...
Click to collapse
Basically the story goes as this: I bought it from one of the biggest electronics retailers here in the Netherlands (Mediamarkt) and I asked them if they can carry out reparations and they said it needs to go to LG. So I attempt to sign up my G5 for the reparation programme LG has, only to be told at the end of the form that the G5 is not being serviced here anymore. I call LG's customer service and I was given the reason "due to extremely low sales the product is not supported anymore in the region", LG also told me that Mediamarkt has to carry out reparations because there is a mutual agreement between the two even though Mediamarkt claims they are unable to carry out repairs and no such agreement exists. So as a consumer I am stuck between these two big companies and the standard 2 year guarantee is basically useless, which is why I am hoping a new bottom port will bring everything back to what it was.
gerciolisz said:
It has sth with usb socket in your phone. Look if there is some dust or anything. Clean it carefully with needle or sth while phone is power off. Battery drain is because phone thinks it is USB cable connected, when USB is connected phone can't enter into deepsleep state. If anything help try to replace this part which holds battery and have USB socket. I think it is still cheaper than sending phone to service.
Click to expand...
Click to collapse
Yep I agree completely that it most likely has to do with the bottom port, I also believe a new bottom port will fix most if not all issues. I dont have many options anyway I need to diagnose the phone myself otherwise I've lost my money and device.
dmainas said:
Basically the story goes as this: I bought it from one of the biggest electronics retailers here in the Netherlands (Mediamarkt) and I asked them if they can carry out reparations and they said it needs to go to LG. So I attempt to sign up my G5 for the reparation programme LG has, only to be told at the end of the form that the G5 is not being serviced here anymore. I call LG's customer service and I was given the reason "due to extremely low sales the product is not supported anymore in the region", LG also told me that Mediamarkt has to carry out reparations because there is a mutual agreement between the two even though Mediamarkt claims they are unable to carry out repairs and no such agreement exists. So as a consumer I am stuck between these two big companies and the standard 2 year guarantee is basically useless, which is why I am hoping a new bottom port will bring everything back to what it was.
Yep I agree completely that it most likely has to do with the bottom port, I also believe a new bottom port will fix most if not all issues. I dont have many options anyway I need to diagnose the phone myself otherwise I've lost my money and device.
Click to expand...
Click to collapse
Aka you've been screwed over. That situation right there would make me not wanna ever deal with either company ever again. You should try to talk to someone at LG higher up, like manager or something.
LG tried screwing my brother over with a promotion. Well after talking to manager he got things fixed.
Sent from my LGE LG-H830 using XDA Labs
Go back to media markt and be a pain in the arse.
If you ask customer service nicely they more often will feed you with standard replies. Tantrums tend to help, sadly.
Double check how things are legally. Quoting the law also helps and or asking for a supervisor.
Good luck