HELP! S6 Edge screen PROBLEM or not ?? - Galaxy S6 Edge Q&A, Help & Troubleshooting

Hello again everyone,
Today, I cleared my desk, opened up my light and decided to go ahead and apply a screen protector on my brand new Samsung Galaxy S6 Edge. As I was cleaning it and preparing it I noticed something worrying on the screen. The screen panel (under the glass) doesn't seem to be fully flat and flush. On the right side of the panel I noticed a little "wrinkled line" (quite long one, it's length is 70-80% of screen's length) that can only get noticed under direct light and at an angle. It's really hard to see it but you can see it. I also managed to see it when I put a white color image on my display and turned the brightness to maximum. It was visible again at an angle. You could see that a part of the panel is not fully flat but wrinkles slightly. So, what should I do?? Is it normal or I should go ask for a replacement? I guess will be quite a pain to show them, too. Are panels normal to be like that? If you try check yours try to put it on your desk and open up your desk light (it's easier to see with yellowish light and not modern white LED ones but still) and then check your screen panel at different angles.
Below I got some pictures pointing that.
http://prntscr.com/bbtdtm
http://prntscr.com/bbte2s
http://prntscr.com/bbtedl
http://prntscr.com/bbteod
http://prntscr.com/bbtet8
Thanks

UPDATE: I went it to a local official Samsung Service and they told it's fine. No problem at all. So this may be normal. I'd like to hear your thoughts too. If you try to check yours tho beware that it's not that easy to see, u gotta get some good lighting and the angle.

Related

Blue Vertical Lines In Sunlight

Hey guys. Was out and about the other day and was using my phone and as I tilted the phone down out of the glare of the sun I noticed some weird vertical lines on my screen. Each evenly spaced same colour etc.
I can not replicate the effect unless there is large amounts of light or im outside in real light. BEAR IN MIND ITS ONLY VISIBLE AT CERTAIN ANGLES.
The lines don't appear on any pictures or hinder the video. They ar only visible during sunlight.
What im wondering has anybody else got this I will say issue. Or any insight as to what it could be? If there's a problem Carphone warehouse will want to repair it and not give me a swap for a new phone. What light does anyone have to share. Or am I just being paranoid?
My Titan is exactly the same, I think its just the way the screen works and is nothing to worry about.
Hazeno said:
Hey guys. Was out and about the other day and was using my phone and as I tilted the phone down out of the glare of the sun I noticed some weird vertical lines on my screen. Each evenly spaced same colour etc.
I can not replicate the effect unless there is large amounts of light or im outside in real light. BEAR IN MIND ITS ONLY VISIBLE AT CERTAIN ANGLES.
The lines don't appear on any pictures or hinder the video. They ar only visible during sunlight.
What im wondering has anybody else got this I will say issue. Or any insight as to what it could be? If there's a problem Carphone warehouse will want to repair it and not give me a swap for a new phone. What light does anyone have to share. Or am I just being paranoid?
Click to expand...
Click to collapse
I've got mine from Carphone warehouse. Haven't noticed this yet. They will replace it for you within 28 days. Else it goes to HTC for repairs. However, where did you find this sunlight? It's been so gloomy out here. BTW as mentioned above, this could be just the normal screen behaviour. The other two issues with screen that have come up so far are - the pink dot in the middle and grey keys visible on white background. Nothing back from HTC.
Hold your Titan with the screen directly facing you, at about 3/4 arms' length (as in, just sorta normally with your elbow bent a little) under diffuse light, with the phone powered up and the screen off.
Then tilt the phone backwards. As you get about 3/4 of the way back, you might see a regular pattern of thin stripes running up and and down on the screen.
They are not visible when the screen is powered up. I think it's just a normal part of the way the LCD panel works. As an analog, on my Dell Venue Pro, I could see a grid of dots under its AMOLED screen when looking closely at an oblique angle similar to as described above.
I also have a matte finish screen protector on my Titan, which might be making this more pronounced. In any case, it is absolutely *not* happening when the screen is powered up -- even in black areas of the screen.
Hmmm... Maybe it's a future charging grid.
have you guys noticed anything new in regard to htc amaze blue lines. i just go the phone a week ago and i have been noticying the same things. any new info thank.
My Titan also has these blue vertical lines, and it is seen only in daylight with screen off.
I see the same too but I thought it was from my screen protector...

Cloudy area displayed on white or light screen

I bought my N9 32GB white from Amazon Warehouse on Feb. 17. It was the second I'd ordered. The first had a defect (bent frame). All has seemed well with this--very minimal light bleed; no dead pixels; recessed but clicky buttons; no squishy back--in fact, very solid. For the past two weeks, I've noticed a cloudy area about 1"x1" just below the horizontal midline near the center in portrait mode. It looks like a smudge but remains after I wipe. It's particularly noticeable as I scroll white-background screens. I even changed my Tapatalk app to dark mode to avoid it. I've tried to get a pic of it, but it doesn't show up well enough, if at all.
I came across a similar situation of someone seeing dark areas on light background on his LCD panel laptop after he had sat on it. It was reported that applying extreme pressure to an LCD screen could result in this phenomenon. I have not applied any pressure to the screen, but as it is an open-boxed item, it could have happened.
I need opinions from those who know about these things as I know nothing. ATM, I'm trying to train myself to scroll a page from the center so that my fingers hide the "shadow" which is also what it looks like.
Thanks
ritchea said:
I bought my N9 32GB white from Amazon Warehouse on Feb. 17. It was the second I'd ordered. The first had a defect (bent frame). All has seemed well with this--very minimal light bleed; no dead pixels; recessed but clicky buttons; no squishy back--in fact, very solid. For the past two weeks, I've noticed a cloudy area about 1"x1" just below the horizontal midline near the center in portrait mode. It looks like a smudge but remains after I wipe. It's particularly noticeable as I scroll white-background screens. I even changed my Tapatalk app to dark mode to avoid it. I've tried to get a pic of it, but it doesn't show up well enough, if at all.
I came across a similar situation of someone seeing dark areas on light background on his LCD panel laptop after he had sat on it. It was reported that applying extreme pressure to an LCD screen could result in this phenomenon. I have not applied any pressure to the screen, but as it is an open-boxed item, it could have happened.
I need opinions from those who know about these things as I know nothing. ATM, I'm trying to train myself to scroll a page from the center so that my fingers hide the "shadow" which is also what it looks like.
Thanks
Click to expand...
Click to collapse
Hi, ritchea...
Sounds like you've not had the best of luck with the N9, this being your second one.
From your description it certainly sounds like a hardware defect with the screen. A manufacturing flaw perhaps, or something happened to the device whilst in transit or in storage at the warehouse
If it really bugs you, you should get it replaced.
I'm a little OCD about this kind of thing, and no matter how much you try to convince yourself it's nothing and to avoid looking (at the screen flaw)... subsequently, you spend all your time **thinking** about not looking... And eventually you look.. And wished you hadn't... if that makes sense. It detracts from your enjoyment of the device.
Rgrds,
Ged.
I'm a bit (more than a bit, really) OCD. I've owned over a dozen devices but never experienced this so I also assume a defect. I just needed to know if this is a possible defect that is known-especially when trying to get service.
EDIT: As this thread had had over 200 views, I'm throwing more info out there to see if anyone has any further insight.
I factory reset the tab --all stock except for relocking it. Darn if the spot didn;t seem to disappear. Then it returned. At that point, I decided to revisit the back. Hmmm. There is a little give in it--not spongy, but when I applied some pressure, I heard a sound in the middle of the tab like adhesive reattaching. (I've looked at the teardown and know that a lot of tape exists but not from the back cover to the rest of the tab.) I looked at the white screen, and again, the cloud was gone. In a few minutes, it reappeared. So, I firmly rubbed the mid-back and the cloud disappeared. I've now tried it over a dozen times (after restoring my nandroid), and applying firm pressure to the back always, but temporarily, removes the cloudy area. Can someone say what's most likely causing this? (I know it's faulty hardware, but I mean, what is happening to the screen when I apply pressure? Maybe a bubble in a layer somewhere?
Because of the camera, I don't want to get into taking the back off. I chatted with HTC to make sure my Amazon warehouse tablet was covered, and was told that it is even though (from the CSR) Amazon is not an official HTC retailer.

Backlight uniformity?

I love my Xperia Z4 Tablet. However the backlight is noticeably dim on the bottom (when in the default landscape position) or the left hand side when in portrait (volume/power button facing up). It is most noticeable in portrait mode when there is a white background (Kindle, Chrome and Instagram most notably). I am willing to live with this issue, but was wondering if anyone else is seeing any issues?
For the price I paid, it would be nice to have uniform backlighting. But I am worried it could be worse on another unit. Expansys has offered me an exchange or refund but there is a delay in availability now that the first lot has sold out.
No problems with mine
I am sending mine back for an exchange. I miss it already
Now I noticed that too. The difference is really small, but it's there.
awionetka said:
Now I noticed that too. The difference is really small, but it's there.
Click to expand...
Click to collapse
Hopefully my replacement isn't any worse than the one I just sent back. It was as bad as I could handle.
Interesting, the same with my tablet - seems to be a general problem
I don't know if I should return and change the tablet...
can you make a picture for us? I dont know what you mean? my backlight is perfect - no bleeding and no clouding )
I'm sorry, but it was not possible to make a picture where you can see this.
However I can only see it on white backgrounds - the first centimeter is slightly grayish...
turbo001 said:
I'm sorry, but it was not possible to make a picture where you can see this.
However I can only see it on white backgrounds - the first centimeter is slightly grayish...
Click to expand...
Click to collapse
It is not a hardware problem. I see the band only when the bottom menu appears. It looks like the transperancy issue with that menu layer.
Mine looks fine, just hope it is not something my eyes just don't notice, but others do.
Sent from my SGP771 using XDA Free mobile app
rootlover said:
It is not a hardware problem. I see the band only when the bottom menu appears. It looks like the transperancy issue with that menu layer.
Click to expand...
Click to collapse
No, I think it is a hardware problem - if I turn the tablet from landscape to portrait mode, white backgrounds are gray on the left. Btw for me it's only visible in portrait mode - in landscape mode the menu bar on the bottom is usually black or transparent...
It is definitely a hardware problem and it sounds like the backlight is weaker on several units on the bottom (when in landscape) or left hand side (when in portrait with power button facing up). It is a shame as it is very distracting to read on anything that doesn't have a dark or black background in portrait. Still waiting for my replacement unit As long as the replacement isn't worse, I will likely live with it as I really enjoyed (and miss) the tablet.
GhostLeader said:
can you make a picture for us? I dont know what you mean? my backlight is perfect - no bleeding and no clouding )
Click to expand...
Click to collapse
Try anything with an all white background. If you open Chrome with no web pages loaded and the new tab page up or Kindle with a white background and hold the tablet in portrait, you might see uneven backlighting on your left or right sides depending on the orientation.
Backlight direction is notable
Got my Z4 tablet yesterday. After reading some issues with the backlight I checked this at my device and can see there is a notable uniformity.
If you hold the device with power button upside, then one can see a thin bright line from the backlight LEDs on the left side, while the opposite screen edge is slightly darker.
It looks like the screen is only backlighted from one side. For the normal usage it is not really annoying, but it is there and you would see it, if you take attention for the issue.
Do other Z4 owners have the same effect?
matz4z said:
Got my Z4 tablet yesterday. After reading some issues with the backlight I checked this at my device and can see there is a notable uniformity.
If you hold the device with power button upside, then one can see a thin bright line from the backlight LEDs on the left side, while the opposite screen edge is slightly darker.
It looks like the screen is only backlighted from one side. For the normal usage it is not really annoying, but it is there and you would see it, if you take attention for the issue.
Do other Z4 owners have the same effect?
Click to expand...
Click to collapse
That's how I saw my issue. Still waiting a replacement from my reseller.
jwiskowski said:
That's how I saw my issue. Still waiting a replacement from my reseller.
Click to expand...
Click to collapse
I have the impression my Amazon Z4T packages was already a replacement from someone else. The box made used look, some scratches and one corner had a ditch.
It wasn't sealed in any way. The charge adapter cable looked out of its the small box. The screen protection layer made the impression it was reattached, a lot of air bubbles were included.
Can someone describe how he found the delivery when unboxing it?
Was it sealed?
I also consider a replacement, if the screen issue is not a general construction feature.
Oddly enough, I purchased mine from another supplier, and also felt the item had been handled if not used. USB cable was out of wrapping and screen protector had signs of being removed and re-applied. I received mine the day after they were available for sale. I am hoping my replacement looks like new and has minimal or no backlight uniformity issues.
jwiskowski said:
Oddly enough, I purchased mine from another supplier, and also felt the item had been handled if not used. USB cable was out of wrapping and screen protector had signs of being removed and re-applied. I received mine the day after they were available for sale. I am hoping my replacement looks like new and has minimal or no backlight uniformity issues.
Click to expand...
Click to collapse
Hopefully you get it soon and can report here the condition of the replacement.
I have 14 days left to send it back to Amazon for free.
Please also describe how it was packaged.
Are there any seals or blister foil?
I can't believe Sony delivers an open package to retail stores.
Unboxing videos on Youtube don't show this clearly.
Thanks in advance.
matz4z said:
I have the impression my Amazon Z4T packages was already a replacement from someone else. The box made used look, some scratches and one corner had a ditch.
It wasn't sealed in any way. The charge adapter cable looked out of its the small box. The screen protection layer made the impression it was reattached, a lot of air bubbles were included.
Can someone describe how he found the delivery when unboxing it?
Was it sealed?
Click to expand...
Click to collapse
For me:
Not sealed.
Box in perfect condition.
Screen protector had a few bubbles, but not that many.
It was perfectly even on the tablet, edges protector = edges tablet.
Charge cable was in box, but it was wound a bit loopsided. But I think it more likely that it came that way - besides, how many people do even need those cables nowadays? Even if they need them, they likely will not use them when trying the tablet out.
Charge of 65%
Tablet itself:
I couldn't see a backlight uniformity issue, tried it with a white background with 100% luminosity in a dark room. Compared to the Z1 Tablet the screen looks a LOT dimmer in the dark, but I suspect that is more because the Z4 has some auto-dim function there. In bright light the Z4 screen looks slightly brighter.
What I noticed is that the speakers produce a fair amount of white noise. At 10% it is very noticeable, at 50% I do not hear it unless it is a very silent scene and I am concentrating on it. Somewhat annoying and IMO not something a tablet in that price range should have, but not annoying enough for me to play replacement bingo.
My seller is out of stock with a new batch due next week. I'll let you know when it comes. From what I can tell, Sony products are never fully sealed.

Upper left corner of secondary screen, backlight very bright

So, I picked up my new V10 today, and I noticed something odd. It appears that the upper left corner of secondary screen has a problem with the Backlight. Just wanted to see if anyone else is noticing this.
It's most noticeable when the second screen is running with the main screen off, especially when there are notifications coming across, the upper left side of the screen is over-lit. Please see the attached couple of pictures for example. (The first picture is hard to see, but you can see the brighter corner on the second picture where I have an email notification). It's also noticeable when the phone is in use and both screens are on.
I'm just wondering if others are seeing this or if it's possible that I got a small defect from factory.
The secondary display does 'bleed', as mentioned in a few youtube reviews. Mine also bleeds. Apparently this is normal but definitely not appealing.
Mine does as well. Only noticed it in my pitch dark bedroom last night.
Sent from my LG-H901 using Tapatalk
It's not a defect, just part of using backlights. Look up LG G2x backlight bleed, that was a whole different ballgame, lol.
I'm only seeing that bleed in the dark until that screens dims a bit then the bit of bleed dissappears. I've never seen what you have in your picture.
QuantizedBoson said:
So, I picked up my new V10 today, and I noticed something odd. It appears that the upper left corner of secondary screen has a problem with the Backlight. Just wanted to see if anyone else is noticing this.
It's most noticeable when the second screen is running with the main screen off, especially when there are notifications coming across, the upper left side of the screen is over-lit. Please see the attached couple of pictures for example. (The first picture is hard to see, but you can see the brighter corner on the second picture where I have an email notification). It's also noticeable when the phone is in use and both screens are on.
I'm just wondering if others are seeing this or if it's possible that I got a small defect from factory.
Click to expand...
Click to collapse
Yours looks very excessive. In normal viewing conditions, the backlight should not ever be that noticeable. The only time I ever see the backlight on my V10 for the secondary display is in a completely dark room when the screen lights up a little bit because the phone was moved or something. But in this case, the backlight is leaking into half the screen because of how backlight bleed works in an LCD - i.e. it is not a hotspot like you have.
When I got my first V10, it had a hotspot in the upper left corner of the main part of the display. I noticed it immediately but wasn't sure if it was a defect or not. Compared it to the demo model and the salesman agreed, so we swapped it for another V10 right on the spot - no issue now, the screen looks beautiful and the secondary display and notification bar blend PERFECTLY into the bezel during use. It nearly looks AMOLED unless in complete darkness. I would swap your phone ASAP.
Mine does to in a dark room but once it dims the second time when screens off its hardly noticeable. Not what OP has though.
Nothing like that on mine either.
I did notice a very faint glow on the top right of mine but this is as others mentioned...Only barely visible and only in pitch darkness.
What you showed on the top left doesn't seem "normal" at all. +1 on swapping it out. I'd say that's excessive and a defect.
Sent from my LG-H901 using Tapatalk
Nitemare3219 said:
Yours looks very excessive. In normal viewing conditions, the backlight should not ever be that noticeable. The only time I ever see the backlight on my V10 for the secondary display is in a completely dark room when the screen lights up a little bit because the phone was moved or something. But in this case, the backlight is leaking into half the screen because of how backlight bleed works in an LCD - i.e. it is not a hotspot like you have.
When I got my first V10, it had a hotspot in the upper left corner of the main part of the display. I noticed it immediately but wasn't sure if it was a defect or not. Compared it to the demo model and the salesman agreed, so we swapped it for another V10 right on the spot - no issue now, the screen looks beautiful and the secondary display and notification bar blend PERFECTLY into the bezel during use. It nearly looks AMOLED unless in complete darkness. I would swap your phone ASAP.
Click to expand...
Click to collapse
Thanks for the feedback everyone, it turns out that it was not normal. Just rolled back in from the T-Mobile store. Took it in, expecting to be met with some resistance when requesting a replacement. To my surprise, they immediately agreed and replaced it!
The replacement does not have this issue. Glad to get that taken care of, really my only major gripe so far is gone.
Glad to hear it! Happy endings are the best.
Sent from my LG-H901 using Tapatalk
Good to hear as well.
So there is no more light bleed on your second screen or it just isn't as pronounced as before?
I have some. The tiniest bit. In a dark room. Totally acceptable. I think this second screen is sexy as all hell
From reviews I knew there was a light leak issue. However, it does annoy me. I wish there was none at all our at least give us the ability to change the brightness. That being said, I initially thought the second screen would be dumb but now I can't imagine being without it. Switching between apps is so much easier now.
---------- Post added at 05:01 PM ---------- Previous post was at 04:19 PM ----------
Can you try pushing a notification to yourself, while the screen is off and snapping a picture like you did in your first post? I'm curious to see what it looks like because when my screen is off and I get a notification with a white background it's bright on the left corner just like your picture.
I have the same issue on white notifications. Annoying but considering first gen of this type of display...if in future models I'm sure they will have a higher quality one in future.
Sent from my LG-H901 using Tapatalk
Went to the T-Mobile store to compare my phone to the display model. After playing with the phones I could see that my second screen display was in fact brighter on the left edge than the display model, so I'll be exchanging mine as well. Hopefully, I get a better one but at the moment I'll have to wait, since they are sold out. It was such a pain in the ass to get the sales associate to see the difference. Unfortunately, she couldn't but when she called someone else over they agreed that it was brighter.
I started a new thread about the dimming of the second screen(probably shouldnt have after reading here). Has anyone figured out how to make the display brighter again with the screen off? I can hardly see it in a lit room..
Thankfully the set I have (HK Dual Sim V10, H961N) has very very slight, almost unnoticeable bleed for the 2nd screen
I exchanged mine yesterday. That top left of BOTH screens was horrible. We went through 5 devices and every single one had some sort of bleed. I picked the one that had the least, and none on the main display. I'm sure LG will revise the HW and fix the issue but anytime you pick up a device with new tech expect some sort of issue.
Mine bleeds a little, but I really don't care.

Galaxy Win Duos Damaged Screen

Hey guys I have recently noticed there is a small dark spot on my device's screen, I don't know why and how did it happen besides the battery is swollen, that's not recent though, but yesterday I realised the battery was more swollen than before and I could see weird colors on the screen, so I took off the rear case of the phone so it wouldn't screw up the screen, everything was OK after I took off the case - no more weird colors, but then so, the next day I turned on my phone and I saw a dark spot on right upper corner of the screen, kinda next to the phone's battery slot, it's not really a big spot though but it bothers me, so now I'm wondering if the battery leaked and the fluids of it went to the LCD, but I have checked it many times and I haven't seen it leaking, what did happen to my screen? Is there anything I can do to remove this annoying spot from it?
Anyone?

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