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Yesterday i bought a HTC Hero (my first one). When i turned it on and toke a good look at the starting screen (the one that says Hero, and HTC), i found a white pixel, probably dead or something. I went back to the store to get a new phone. This was not a problem at all and i got a new Hero. Now again, when i turned on the phone and toke a good look at the black screen, i also found 2 pixels with a other wierd problem:
The pixels also turned out white when i looked at them in a specifica angle. Just to be clear, i am watching on a black screen (starting screen). If you look at the screen and not in a specific angle i cant spot the pixels directly, but when i tilt over the phone slightly they show up and are 2 little white dots.
After i found out i downloaded the Detect Dead Pixel app. This app can create a black screen, the same screen as the home screen. When i use this app to spot the pixels again they are way less visible than on the home screen... I can spot 1 of them a little bit if i look at the screen in a certain angle and i can see a little dot, but i cant see them that good as on the home screen. They are not visible on other colors, only black.
I really dont know what to do with the phone now ... does anyone know what this is? im a bit concerned. Thanks!
After a bit more research on my phone i firugred that the dots really arent that visible. Maybe its just dust under the screen? When i put on a black screen using some kind of Android app i can not spot them. If the pixel is lazy or dead it should be clearly visible on a black screen right? for the lazy one then.
Anyway, i spotted a other problem on a black screen:
A brighter spot on the top part of the screen (like someone is pressing on it a little bit). Is this a problem ? im deciding if i should return the phone again..
Well its entirely upto you mate - i dont know what contract you've taken out but you may have that phone for 2 years. If your not entirely happy with it i'd take it back while you still can.
Issues with the screens rarely correct themselves.
My first Hero had around 10 dead pixels and i got it replaced as i wasn't happy with it. I now have one with a perfect screen and i'm really happy with it!
Well i just returned to the store and got another phone. This is the 3th one, and it still has problems, even more then the previous ones ....
On the boot screen there are about 10 very very tiny white wierd points visible ... im getting a bit frustrated here. What is this with all the screen problems ? :S
looks like they got a bad batch in your shop... have you considered powering up the phone while you are still in the store? might save you same time and way...
kendong2 said:
looks like they got a bad batch in your shop... have you considered powering up the phone while you are still in the store? might save you same time and way...
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I have done that, but as i said, its only really visible in a dark room with screen brightness on 100%. I have checked the phone in the store and it just wasnt visible. When i checked the screen in a complete dark room i spotted the little things again. Looks more like dust to me =\
If your brightness is 100% you should see that one single pixel immediately.
Try making an image in paint (480*320) with a black background and a single white pixel. Open that image on your phone. The dead/lazy pixel should be just as bright as the one you drew.
Also the brighter spot is normal. It's called "backlight bleeding". Every lcd screen has this 'problem'.
They are not clearly visible, i think they are smaller then pixels, but they are countable on the bootup screen. When i tilt the screen them seem to change color (might just be dust). Green etc. I dont know what to think of it, come on. A wrong batch shouldn't be the problem if its dust, then its just a assamblation error. But 3 in a row?
I'm getting a bit pissed
It's dust or a fingerprint blocking a very small subpixel. Can't you just wipe it off? But I suspect very tiny scratches.
idk whether this is possible, but it might be dead subpixels. that would explain why they are smaller than a full pixel...
Does anyone know if that is possible? it sounds like a good explaination. Dead sub pixels could be the problem. They are smaller then pixels, but beg enough to be counted (i can count over 13). Little white dots on a 100% brightness black screen.
It must be dust, its a common question among hero owners. Most of the time the things they see is dust. It would be crazy if all new hero's have up to 10 or 13 dead pixels.
Ok well, here's what happened next:
I returned my phone again, god my cash back, bought a new one at a other store, SAME problem. Swapped it for a new one again, same problem!
Got my money back and i completely changed my mind of buying a Hero.
It is not dust. Its a perfect white dot, and definately some kind of pixel issue.
To bad..
Are you sure you're not being pixel-paranoid?
When reading all of this it sounds mostly like small dust particles under the screen. And looking at the number of phones you have tried, chances are you also got one with a real dead pixel (hot pixel, always on).
But I also think you are obsessed about it. My phone also have one dust thingy somewhere which I found just like you did (pixel tester, black screen). Smaller than pixel and less bright though.
I never notice the thing under normal use, unless I really go searching for it with a black background.
So you might make it bigger than it really is and miss out on a really nice phone.
Then again, we all have our own quality standards and its good yours is a high one!
I have had a tiny dead pizel since I bought my phone. Only really see it on the bootscreen.
I was always more bother by the light you can see coming from under the keys at the bottom and near where the lcd meets the keys.
I also have 3 dead pixels but they aren't that irritating.
I also discovered them when booting up the phone, but for me, they are sea blue (all three)
Maybe it is 2nd hand stuff HTC uses on their phones?
i have about 7 or 8 dead pixels too. it doesn't bother me too much anymore... only notice it in a completly dark room on the boot up screen... probably a common problem with the lcd screen the hero uses
All Hero's have this, or will have it inevitably:
The screen does not connect fully; there is a rubber-border between the glass and the metal frame surrounding the screen.
Look from the right angle, and you can see that there is a small 1/10th mm opening. Dust will come through here, and it will get on the screen.
HTC will wipe it off free of charge of course.
It is NOT a dead pixel; these can be seen from any angle, although the color changes a little but because of the viewing angle.
Call HTC and say you have dust under your screen, they will fix it for you, free of charge.
Hi guys, I just found a purple spot on my screen. Just a little smudge, barely visible (not at all in normal use) but it can be seen when the screen turns white. Is this a HW problem ? And can it be connected with dropping the phone before a week ? I assume that it would have appeared adter the drop, but it appeared today, I'm 100% sure that it wasn't there yesterday when I was reading + the spot is in lower right corner and the only little sign of the drop (nothing is damaged,just the corner of the phone) is on the upper left corner, where it hit the ground. I've never had any problems with my phone,for over a year now. Runnig CM10+Siyah.
thanks
amozonesk said:
Hi guys, I just found a purple spot on my screen. Just a little smudge, barely visible (not at all in normal use) but it can be seen when the screen turns white. Is this a HW problem ? And can it be connected with dropping the phone before a week ? I assume that it would have appeared adter the drop, but it appeared today, I'm 100% sure that it wasn't there yesterday when I was reading + the spot is in lower right corner and the only little sign of the drop (nothing is damaged,just the corner of the phone) is on the upper left corner, where it hit the ground. I've never had any problems with my phone,for over a year now. Runnig CM10+Siyah.
thanks
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A pic would help too... Did you try connecting it to an external display, Most likely a screen burn because the amoled screen is very hard to break you only break the glass in front of it usually. Maybe screen wear how long has it been since you bought your phone?
duykhang524 said:
A pic would help too... Did you try connecting it to an external display, Most likely a screen burn because the amoled screen is very hard to break you only break the glass in front of it usually. Maybe screen wear how long has it been since you bought your phone?
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hi, thanks for an answer. this is the photo, like I said, it's barely visible on it.. but I also think that it hasn't anything to do with the drop. it is a year now, with heavy (really heavy) usage.
edit: the scratches are just screen protector and it is not problem with it, I tried to remove it.
A number of reviewers have noted serious issues with the ips lcd panel on the lg g5, specifically backlight bleeding and "blooming" (when pressure from touching the screen causes distortion). Has anyone else out there with the g5 experienced these issues? If so, will you try to return and get a replacement?
Have noticed neither of these problems. I don't ever run 100% brightness on the screen, then switch to a black background and go into a bathroom and view the screen. And, I don't press the screen hard enough to cause distortion. If you don't do these things, you will never notice an issue.
turbodroid said:
Have noticed neither of these problems. I don't ever run 100% brightness on the screen, then switch to a black background and go into a bathroom and view the screen. And, I don't press the screen hard enough to cause distortion. If you don't do these things, you will never notice an issue.
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There is clearly a problem more or less with some units ( bleeding light).
And you don't need to push hard to cause distortion.
I have a very strangle faint vertical line on the right side. Not visible with a black background but looks almost blue-ish on a white background. Like a line of a very light shadow.
I've seen this issue too, but not enough to bother me. I didn't notice it with my phone until i read this post.
I think it's due to the design and battery placement. I think there's a very small gap between the battery and the screen, where the LCD is practically floating and when you put pressure on the phone, the screen deflects a bit until it makes contact with the battery. Otherwise, the battery would get scratched up if that gap wasn't there.
Yes, I have a 2nd G5 and it has the same vertical shadow, except much fainter. I wouldn't of noticed this new one if it wasn't for my first phone being so prominent.
Haven't checked for light bleed, but no bloom issues with finger presses whatsoever. I pushed as hard as I was comfortable on several locations and nothing. Also no shadow that I can make out and I am very sensitive to that kind of thing, especially if I'm looking for it.
Sent from my LG-H820 using Tapatalk
I tried swapping out the battery & bottom-chin-thing between my two phones and now my original first phone that had the worse 'shadow line' has improved a little bit. So there's definitely a fault between the contacts that's causing this effect.
It just seems like such a mixed bag in terms of quality control Kills me too, since I've been super stoked for this device since MWC
poisonousjuice said:
I tried swapping out the battery & bottom-chin-thing between my two phones and now my original first phone that had the worse 'shadow line' has improved a little bit. So there's definitely a fault between the contacts that's causing this effect.
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I'm not completely sure what you mean by fault between the contacts, but i think the issue is due to very small and minute variance in battery shape or size. This variance is probably causing different pressure points on the bottom of the LCD screen causing the shadow.
---------- Post added at 10:03 PM ---------- Previous post was at 09:46 PM ----------
queso_burrito said:
It just seems like such a mixed bag in terms of quality control Kills me too, since I've been super stoked for this device since MWC
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Personally, I wouldn't call it bad quality control, but rather mechanical and structural design limitations with the materials currently available for use. The thickness of the G5 is only 7.7mm (0.303 inches), that's pretty incredible with a phone that has a removable battery. By comparison the Galaxy s7, is 7.9mm (0.311 inches).
I maybe speaking out of line here, but from an engineering point of view, I am impressed with the design. I am a little worried about the battery swelling up crowning the screen, but i guess i can change the battery if that happens. I've had some battery well up a little in the past...
I've had the phone for 5 days and the more i use it, the more i like it. Believe me, i'm looking for every reason to hate the phone while i still have 8 days to return it if i wanted to. After that, i'm stuck with it for two years.
I don't have any technical knowledge with this stuff but just thought perhaps there's some kind of interference or feedback happening near those plugs next to the battery inside that's causing it like when you hold a magnet up to an old tv.
The battery of my last two phones (Droid Maxx & Galaxy S5) both swelled up which is why I went with the only phone that offers a replaceable battery
FYI, I have a small magnet attached to the battery for my wizgear phone holder in my car. No issues with the screen when I press hard. There is definitely an interference fit now sliding the battery out, but it's not causing any issues.
poisonousjuice said:
I don't have any technical knowledge with this stuff but just thought perhaps there's some kind of interference or feedback happening near those plugs next to the battery inside that's causing it like when you hold a magnet up to an old tv.
The battery of my last two phones (Droid Maxx & Galaxy S5) both swelled up which is why I went with the only phone that offers a replaceable battery
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I'm pretty sure a swollen battery in a G5 will absolutely destroy the phone.
Fadman37 said:
I've had the phone for 5 days and the more i use it, the more i like it. Believe me, i'm looking for every reason to hate the phone while i still have 8 days to return it if i wanted to. After that, i'm stuck with it for two years.
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Ditto. The issues AP and others have reported, I've not seen at all. My only real complaint is not being able to do tap to focus reliably on the camera.
I have the led bleed issue, but now I also have image burn in as well. you can see a faint update popup box and notification bar on the screen.
I'm assuming the phone updated last night, and when it finished, it never turned the screen off and left me with what I'm hoping isn't a permanent reminder of the update pop up ghosted on my screen.
LCDs don't burn in. If you have anything it is image persistence. Leaving the screen off for a bit (like overnight) and should clear itself.
alexp999 said:
LCDs don't burn in. If you have anything it is image persistence. Leaving the screen off for a bit (like overnight) and should clear itself.
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I'm noticing it's going away on it's own by keeping the screen off, so you're right it isn't a burn in. thank you for informing me. I'm still getting it replaced however due to the backlight bleed.
A coworker of mine was given a G5 as part of an advocacy program. Within 3 days of getting the phone before the actual launch day, half the screen was unresponsive. We turned it off and next thing we saw was half the screen was showing the home screen, and the other half was stuck on the LG startup. Seems the G5 is having the same issue that LG recalled the G4 for.
scottricketts said:
Ditto. The issues AP and others have reported, I've not seen at all. My only real complaint is not being able to do tap to focus reliably on the camera.
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I agree, i wouldn't call tap to focus a 100%, but one of my favorite futures with the camera, is the manual focus. I think that for me that makes up for it. Do you know if the s7 has manual focus?
ive noticed this im on my 4th phone from att. I love the phone but i cant deal with it it bothers me too much. i will be returning it soon.
Hello again everyone,
Today, I cleared my desk, opened up my light and decided to go ahead and apply a screen protector on my brand new Samsung Galaxy S6 Edge. As I was cleaning it and preparing it I noticed something worrying on the screen. The screen panel (under the glass) doesn't seem to be fully flat and flush. On the right side of the panel I noticed a little "wrinkled line" (quite long one, it's length is 70-80% of screen's length) that can only get noticed under direct light and at an angle. It's really hard to see it but you can see it. I also managed to see it when I put a white color image on my display and turned the brightness to maximum. It was visible again at an angle. You could see that a part of the panel is not fully flat but wrinkles slightly. So, what should I do?? Is it normal or I should go ask for a replacement? I guess will be quite a pain to show them, too. Are panels normal to be like that? If you try check yours try to put it on your desk and open up your desk light (it's easier to see with yellowish light and not modern white LED ones but still) and then check your screen panel at different angles.
Below I got some pictures pointing that.
http://prntscr.com/bbtdtm
http://prntscr.com/bbte2s
http://prntscr.com/bbtedl
http://prntscr.com/bbteod
http://prntscr.com/bbtet8
Thanks
UPDATE: I went it to a local official Samsung Service and they told it's fine. No problem at all. So this may be normal. I'd like to hear your thoughts too. If you try to check yours tho beware that it's not that easy to see, u gotta get some good lighting and the angle.
Last night I had no problems with the display, but when I woke up this morning I could barely see anything on the screen due to it being mostly white (like a blur or shadow), and also full of black vertical lines. I haven't dropped or soaked my phone, so I can't think of any reason why this would happen so all of a sudden. I've taken out the battery once, and it seemed to improve a little bit. When the phone is locked and only the black background and the clock is visible I can see a single white line going along the middle, but when I'm using the homescreen it's covered in thin black lines and occasionly colors that look a little like northern lights (I can't find any better way to describe it). Then the screen will occasionally 'white out' and it's impossible to read anything. I've had the phone since March, and haven't had any problems like this previously.
I'm sure the warranty covers this, but I'm hoping there's a way to fix it without sending it in and being without my phone for several weeks. Any suggestions?
Nwah said:
Last night I had no problems with the display, but when I woke up this morning I could barely see anything on the screen due to it being mostly white (like a blur or shadow), and also full of black vertical lines. I haven't dropped or soaked my phone, so I can't think of any reason why this would happen so all of a sudden. I've taken out the battery once, and it seemed to improve a little bit. When the phone is locked and only the black background and the clock is visible I can see a single white line going along the middle, but when I'm using the homescreen it's covered in thin black lines and occasionly colors that look a little like northern lights (I can't find any better way to describe it). Then the screen will occasionally 'white out' and it's impossible to read anything. I've had the phone since March, and haven't had any problems like this previously.
I'm sure the warranty covers this, but I'm hoping there's a way to fix it without sending it in and being without my phone for several weeks. Any suggestions?
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Of coarse you dont want to hear it,But I would warranty it The screens have retention problems but I dont think I have heard of one going that bad.
Try to boot to recovery or download mode and see if its the same and or phone off and charging. If so Its a total issue in device.And not just when OS is booted.