Hi
I've got my Z5 compact since February this year and have been more or less satisfied with it...
However, last weak without having anything done to provoke such a behavior, suddenly the camera started malfunctioning! It stutters, has stripes, color deviations and reacts badly to light. Documenting it by taking a picture doesn't really do it justice, as it either blanks to a single color or reverts to less colored fine stripes in a darker picture... I've attached a few examples
I had hopes that the imminent official ROM upgrade from 32.1.A.1.185 to 32.2.A.0.224 would help. But now that it's on, it's still the same!
The phone is absolutely stock without carrier branding, no root and still locked. It's in a perfect condition, no scratches and has never fallen down.
Any ideas? Or is this a clear warranty exchange?
TIA
Lyndon
Definitely warranty.
You have a very unique and obvious broken camera. I can't see you not getting warranty work
Related
So I'm about a month into my SGS2 ownership (from early release date) and I've noticed a problem
When I drag my notification bar down it's possible to see a circle that appears to be burned into the display, it's on the bottom right hand corner of the screen, it's an outline about 1mm thick and about the size of a 5p coin...it's only viewable under monotone greys but its rather annoying - I'm thinking it's due to a chip or antenna underneath becoming too hot and warping the pixels in that area.
I've also noticed the 2g/3g switching is rather aggressive too. Even though i'm in a 3G area it's dropping off every 10-20 seconds, I lose data connection and it has to revert back to 2g or nothing at all, constantly cycling and must be draining the battery a lot too - don't know if its related to the problem mentioned above or not!
Luckily enough, I have logged a call with phones4u - last day of the 28days!! so I can go in store and have it swapped out there and then rather than have to send it off back for repair and be without a phone for 7-14 days!!
Just wanted to make people aware and see if anyone else has had a similar problem.
P-Eazy said:
So I'm about a month into my SGS2 ownership (from early release date) and I've noticed a problem
When I drag my notification bar down it's possible to see a circle that appears to be burned into the display, it's on the bottom right hand corner of the screen, it's an outline about 1mm thick and about the size of a 5p coin...it's only viewable under monotone greys but its rather annoying - I'm thinking it's due to a chip or antenna underneath becoming too hot and warping the pixels in that area.
I've also noticed the 2g/3g switching is rather aggressive too. Even though i'm in a 3G area it's dropping off every 10-20 seconds, I lose data connection and it has to revert back to 2g or nothing at all, constantly cycling and must be draining the battery a lot too - don't know if its related to the problem mentioned above or not!
Luckily enough, I have logged a call with phones4u - last day of the 28days!! so I can go in store and have it swapped out there and then rather than have to send it off back for repair and be without a phone for 7-14 days!!
Just wanted to make people aware and see if anyone else has had a similar problem.
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That's the exact same thing on my new Nexus S.
If you replaced your, did the replacement have the same issue? I'm thinking of returning mine for an exchange but I want to be sure there isn't a consistent hardware problem happening.
I have noticed the same circular discoloration too. Except mine is on the bottom left side of the screen. It is also only visible when displaying greyish colours, such as when the notification bar is pulled down.
Anyway, it is barely noticable during normal use, so I guess not a big deal for me.
bam88 said:
I have noticed the same circular discoloration too. Except mine is on the bottom left side of the screen. It is also only visible when displaying greyish colours, such as when the notification bar is pulled down.
Anyway, it is barely noticable during normal use, so I guess not a big deal for me.
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A lot of money to pay for such a high-caliber phone to have such a flaw. I notice it on varying monotones. Like when I have a carbon fiber type wallpaper or such as that.
BarryH_GEG said:
There's really two separate issues that sometimes overlap:
1) The left side banding which appears along with a yellow tint either under certain conditions or, to some, in everyday use. This would seem to be a design issue as, to date, it shows up on every single phone produced.
2) Screen QC issues which include: 1) suction cup circles from production, 2) fingerprints on the inside of the display, 3) dead pixels, 4) vertical or horizontal lines, 5) ghosting, 6) white or black blotches, and 7) wide swings in color temperature.
There's no doubt the QC issues are probably vexing to Samsung. Based on the sheer quantity of displays they need to produce to satisfy demand they're either intentionally allowing displays to go out that shouldn't or are finding out from customers that bad displays got passed QC. Considering the large number of phones sold it's hard to guess the bad:good ratio but it would appear its larger than appropriate. And it doesn't appear to be getting better as newer builds seem to have the same issues as early builds. So banding may be forever but swapping phones may definitely help with the other issues.
I do think that adding the QC issues on top of the banding issue does compound it on some phones. That could certainly explain why some of us are happy and others aren't. There's still a lot of subjectivity at play so it will always be hard to say if what's acceptable to some is unacceptable to others. But with all the phones sold, you'd still think if more than a few percent had serious screen issues there would be a bigger audience for this thread and the issue(s) would have become more prominent on its own. I'd like to think things will get better but production demands may continue to allow QC issues to occur at higher than normal rates. Something that's frustrating for everyone - including Samsung.
Someone said something about the technology being flawed. Here's two links to stories where Apple was/is trying to get SAMOLED for their products. To me, it just helps reinforce that the benefits (color, contrast, viewing angles) still outweigh the downsides (screen life, burn in, inconsistency). And I'm sure Apple's engineers fully reviewed both the upside and downside before considering SAMOLED so it's still kind of a vote of confidence in the technology.
http://www.intomobile.com/2010/05/2...y-for-iphone-hd-4g-due-to-supply-constraints/
http://www.electronista.com/articles/11/05/26/we.rebuff.rumor.of.amoled.ipad.3.in.2011/
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Highlighted in red is the reason for that specific screen defect, some may claim its a minimal issue due to not enough returns out of 6Million phones sold. If an option to get it replaced then please do but expect ANOTHER form of screen defect on the replacement unit may it be yellow banding, extreme color temps or white blotches on a totally black image.
bam88 said:
I have noticed the same circular discoloration too. Except mine is on the bottom left side of the screen. It is also only visible when displaying greyish colours, such as when the notification bar is pulled down.
Anyway, it is barely noticable during normal use, so I guess not a big deal for me.
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Im not saying you should replace your phone since your entire happy with it and its not a real issue to you but things like this make manufacturers skimp on quality control.
Very informative post.
I would exchange my GS2 if it was new, but then I already have lots of stuff inside. Also, I have rooted my phone already, so I guess my warranty is void.
bam88 said:
Very informative post.
I would exchange my GS2 if it was new, but then I already have lots of stuff inside. Also, I have rooted my phone already, so I guess my warranty is void.
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You could always let the store decide about it, here in my place the software warranty is totally different from the hardware.. I even told the service personel that I flashed a lot of non samsung stuff on my phone and he told me as long as the issue is not software related theres nothing to be void. Of course this varies from region to region.
I went ahead and exchanged my Nexus S and so far I believe I have a perfect one...knock on wood...lol
I had the previous one rooted and using a custom recovery img. I relocked it but made the recovery permanent. This replacement...I rooted it but am leaving the stock recovery img in place. I even relocked it after rooting it. The only difference between this one and a stock phone is this one is rooted.
I've noticed ever since I've upgraded to ICS (could be completely irrelevant of the upgrade.. but I never noticed it before today) that using the Camera on my HTC Amaze has these really faint dark bands.. they are only really noticeable on a solid-color surface in low lighting..
It's very obvious when taking the pictures (on the screen/viewfinder, because I can see them remain static as I move the camera around)
I'm just wondering if anyone else is experiencing this or if it's a sudden defect in my phone's CCD.. I pay for insurance but the lines/bands are so faint and barely noticeable that it's hard to justify $130 to fix this... It just seems so weird because I take such good care of my Amaze.
I've tried restarting the phone, I've tried different camera apps, I've tried adjusting settings manually (resolution, ISO, etc) they appear in all. They also appear in videos. I've tried cleaning the sensor both with the case on and off, no change.
Here are some examples of said "bands". I have no 'control' pictures to show but these are all pictures of a solid color surface.. they are very faint but definitely noticeable once you've noticed them.. it's really annoying and I can't figure out what the problem could be.
I've done extensive searching.. tried multiple keywords "bands" "faint black lines
really can't find any information about this problem, only thing I've found is a couple of threads on other forums for digital cameras.. but nothing that could help me solve this.
I know they are really really faint, but it's very noticeable on the screen when taking pictures of anything solid now, and in low lighting.
So, anyone have any idea? I could shoot for a replacement, but I'm just not sure if I'm willing to spend $130 when most pictures turn out just fine.
I'd also like to add that I rooted the phone and it's unlocked so I'm weary of going for the warrenty replacement (the phone is only a couple of months old). I'm afraid if I do a warrenty replacement with T-Mobile that HTC will come back with it being unlocked and not under warranty, and I'll have a $450 charge from T-Mobile waiting for me... if anyone has any experience with this sort of thing (utilizing warranty through T-Mobile's program with a rooted/unlocked phone) please let me know. I understand that T-Mobile will send you a replacement, while returning the phone to HTC.. but that's about it.
don't like to reply to my own posts but I take it nobody else has/is experiencing this issue? I keep thinking it's 'normal' for low light/solid color situations, but I'd really like to know if others experience the same thing.. if i'm being too picky?
If it's a faulty sensor i'd really like to start the process of getting a replacement, just curious, anyone?
I don't know if this helps, but I don't have that issue with my camera. Using stock app + modified .xml (eliminates compression adding quality)
Damn. Good to know, thanks.
Looks like something is up with the sensor then Really sucks.. still torn between going for the replacement ($130 deductible) or just keeping it.. you can't see it on ANY pictures, really.. only noticeable when looking at solid color surfaces in low lighting.. ugh
decisions decisions
Going to try and throw Android Revolution or EnergyROM and see if that changes anything.. but I doubt it ;/
I think the question you have to ask yourself is "How often will I take pictures where there's a predominant solid color?"
If that would be, I'd say rarely. Then I would keep the phone.
If you wan't to skip the back story, just head down to the problem and question, thanks.
Let me start of by saying that I've loved HTC since the Sensation saved me from years of being brainwashed and enslaved into using iPhones.
But, It's actually more of a love/hate relationship... During the year or two in which I used the Sensation 4G (loved it) - I went through about four different ones due to them always having some sort of silly hardware issue.
I've been using the HTC One (m7) the month after its initial release and it is by far the best phone I've ever had in terms of feel, quality and features. It's pretty much an all around perfect phone.
Anyway, that being said... In search of a solution - I written my current problem below which has been haunting me relentlessly.
.
The problem: During my time with the HTC One, I've had to get it replaced twice due to the camera sensor eventually giving into the heart and becoming fault. Leaving me with an horrible blue, purple, orange, red, etc... tint in almost all of my semi low light photos
Question: I've heard from a rep in the past that HTC delayed on the release for the Max until the camera issue was resolved.
It's been some time since I was made aware of that and the max has been out for a while now as well so I'm a bit confused or maybe I just don't want to believe that my beloved HTC is continuing to ship faulty cameras after being aware of the problem.
Anyway, Is there any specific starting production date from which they actually stopped using the crappy sensors vulnerable to the heat generated by the phone it self?
If so - Is there anyway to tell... for ex. serial number, revision? Pretty much any liable distinction, I'm a bit frustrated + a little desperate since I can't seem to find one my self. I would like a solution to this before replacing into number three. Sigh.
T-Mobile versions by the way. I've also tried all the updates, custom roms, diy fixes etc... nothing works.
Help is greatly appreciated, thank you. Save me. lol
Any input?
Camera version is "st vd6869(1.0) cinesensor 2013-04-12"
If I turn off all the lights, I just get a pitch-black image. Leave a 60-watt table lamp on, point at the wall, and there doesn't seem to be a tint other than the yellowish light put out by the bulb. However, image resolution leaves quite a lot to be desired. Zooming in a bit more than a fourth of the way produces noticeable grain of all sorts of colors.
What does it say when you open /sys/android_camera/sensor ?
So yesterday when I switched on my phone, I found a blue patch on the screen, it was very visible on blackish backgrounds but it can't be seen on whites. Although it doesn't affect the phone, it's kinda annoying, I've only had the phone for 6 months. It tends to disappear partially at times but comes back again. I still have it covered under warranty. Does anyone know what causes this? so I can get it fixed or on the worse case, getting a new screen? I've attached 2 photos, the first one is mine. sorry for the bad quality, the other is an Oppo phone with the exact same problem.
Its happened beacuse the high temperature.If is summer in your country thats explain much.I heard for that problem.If you did use much much even in outdoors the heat reflect on screen so some patch may persist on screen.
Use your warranty.
Hi all!
Shown is an unfortunate issue I've had with the displays of two 1 IV's (US/512Gb models):
(just uploaded this as of posting so the higher res may still be encoding)
I use my phone frequently at night and the display is noticeably off/blown out/seemingly defective at lower brightnesses, especially in the evening. I've already been through the exchange process once for this problem and it took weeks, luckily I caught it in the return window. Now I'm deciding whether to try yet another exchange or just return the new one, because sadly this issue is a deal breaker for me.
Please let me know if you're experiencing the same issue so I can determine whether or not I want to gamble my time with another one of these, as I strongly suspect/fear this could be a widespread hardware defect that has gone relatively unnoticed. Either that, or I got two phones from a clearly bad batch.
Link to image shown in video if you'd like to see if yours has the issue.
You can see the problem best in scenes with very dark color gradients, mostly in the very black range. Most of the time it's not exactly easy to notice especially if you're not looking for it. The display looks flawless and brilliant at 90% and above, although interestingly "creative mode" also seems to degrade color quality. I had an Xperia 1 II before this and creative mode didn't have that perceived negative effect at all. In fact I had exactly 0 of these issues on my mark II.
60/120fps, HDR, etc all don't seem to change the issue, nor did a factory reset or the Xperia Companion app as suggested by Sony. I'm going to escalate me case with them tomorrow to see if I can get any more info. Found another thread about the issue/similar issues.
Sorry about the novel. I'm kinda sad about this whole thing because I otherwise absolutely love the phone.
Yup everybody has this issue. I'm convinced people who say they don't have it are just too blind to notice. I've not seen any video of a 1IV that shows a screen that doesn't have the issue. I always just keep my screen at 90% brightness and just the "Extra dim" quick toggle to make it less bright. If I'm in bed on my phone I use OLED Saver to make it even darker.
Well, I can't see that on mine.
Maybe not the best example, but this is a picture I took this summer, one is at max brightness and the other one is at some 60%. Tried with some other darker photos I have and no traces of that green tint.
Also, my phone switches to dark theme at night and with automatic brightness it certainly goes way below 90% and still everything looks black. Or at least not that obviously green.
...You realise that's not how a screenshot works, right?
Yeah, was just an example photo. But cannot reproduce that. Found topic on reddit, gonna try some HDR stuff but have to say that if that's what triggers it than will certainly never have the problem with it.
Just borrow a mate's phone and film your screen while you adjust the brightness above and below 90%. The difference is very obvious.
Then it should be obvious to my eyes also, like in his video. And that does not happening on the above photo. Anyway, gong back home tomorrow so will play with it a bit more.
No issues on my rooted device.