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I'd like to get an idea of how many Evo 3d users have experienced freezing or random rebooting issues with their phones. I'm not talking about reboots caused by shady apps but random ones.
I want to see how widespread the issue is.
Not once here.
I have had one reboot, and a couple freezes. The reboot was while playing Gun Bros, the freeze was trying to get into the camera from the lockscreen. It went into camera app fine but I switched to 3D to fast. I find that letting the camera load then switching to 3D I have no issues.
Mine has frozen 3 times not a big deal really.
don't forget to bring a towel!
Mine froze or just went to black screen and became unresponsive 3 times a day.. just exchanged for a new one yesterday.... The store manager said his cousins does the same thing ...
He then called the rancho Santa margarita store that is a high traffic store/other service and repair and that manager said they saw and exchanged 8 phones yesterday by 3pm for freezing and rebooting issue
Sent from my PG86100 using XDA Premium App
Mine started the second day I had it. Would reboot probably 5-10 times per day, but it seemed more prone to doing it when the battery was less than 50% full. Maybe the current draw exceeds the supply for whatever reason.
Anyway I got mine through the Sprint website, so I had to deal with telesales to get a new phone sent. Just had to do some troubleshooting on the phone with them. When they were convinced it was a hardware problem, they overnighted me a new phone. I've only had it a day so far, but no reboots yet (knock on wood).
Like the 4th day I had mine, I started getting freezing and random reboots, there was a period of about 24 hours where I was unable to use the phone because everything I did made it reboot instantly. I made an appointment and was going to go the the sprint store to have it replaced, but then it stopped with the random reboots. I haven't had a random reboot in over a month now. For what its worth it seemed like my hotmail account wasn't syncing properly and I think it had something to do with the random reboots, I deleted the account and added it again and everything is fine now
Had mine for about a week now with no reboots...Iv gotten the black screen a couple times but just pressed the home button and was fine....
Sent from my PG86100 using XDA Premium App
I've had mine for three weeks now and had one reboot the first week. It does sometimes become unresponsive for a few seconds. Doesn't do it often, but I was thinking about switching it.
The results would seem to suggest that at least a decent number of these rebooting phones are only doing it from some buggy software. I don't believe so many phones could have faulty hardware.
Today mine rebooted when I was setting up a new wallpaper, right when I selected how I wanted it cropped it rebooted. Now its completely unresponsive. It boots up to the lock screen but doesn't respond to any touches what so ever. It's not frozen, I have the weather lockscreen and the animation is moving just fine, but I am unable to unlock it. I'm thinking I'm gonna have to factory reset...doh!!
UPDATE!!
I ended up taking it to the Sprint store to see what they could do. I was hoping they wouldn't have to factory reset. Well they did it anyways, but they also said the touchscreen needed to be replaced, so they did. I'm strongly thinking about swapping for a new one, instead of keeping this "repaired" one, I only have 2 more days left until 30 days are up though.
Unfortunately I don't know how accurate your poll will be on this site, the fanboys from other manufacturers are likely to throw off your results. LOL.
Hello,
I had 2 random Reboots. Once when I was in the middle of a Stock Trade. Unfortunately, when I tried to purchase the Stock, it had actually already risen.
I ended up Exchanging mine for another 3D yesterday. I wanted to do it Friday, but my local Store had a 2.5 Hour Wait and also said they needed to Test it to see if there was an issue.
That did not sit well with me so one quick Call to Sprint and they made a Note on my Account to allow an Exchange with no questions. As it was under 30 Days, I do not understand why it would be an issue in the first place. The CSR felt the same way. Especially since I have been with Sprint since 1999 with a perfect Payment History.
Cheers,
JJ
I've had mine since the premier ordering which was June 22nd I believe and mine just started rebooting this week! And it's doing it out of nowhere! Wondering if I have to do a hard reset??
One of mine rebooted itself about 5 times in the first week. Also I would get a network error when opening the browser, market, and online apps about 50% of the time. I took it back and the new one has not had any problems.
Sent from my 3VO using XDA Premium App
The majority of the in-store reps are clueless. There is only one person at my store I will even talk to anymore and she is great. Seek out the smart one and only deal with them.
Sent from my 3VO using XDA Premium App
Htc evo 3d
My 3D restarts atleast 2 times a day, don't have anything running but sometimes the default music player.
Had first random reboot this morning...out of 30 day period too...hopefully that was a one-time incident
Sent from my PG86100 using XDA App
My phones froze about 4-5 times and rebooted about 5 time within the last two days. Must be an app I downloaded though, cause it didn't start till last night. I'm just not sure which one, seeing as I downloaded a bunch last night lol.
Quick question folks: Is it considered a restart when I exit my web-browser and it sometimes goes to the white HTC screen, then reloads the home screen?
I've had the phone for 5 days, and I've gotten about 5 restarts.
It happens when I'm doing something. Playing with ring tones, playing a poker game app...
Just wondering if it's happened to anyone else, and if it's hardware or software related.
EDIT: 9/29/2011
I've had the phone for about 2 weeks now. The past week, I've not had any restarts. Don't know what's changed. I think there was an OTA update about last week. I"ve been using it as much as I had been - web browser, angry birds, email, etc...
Oh, about last week I also re-seated the battery. Don't know if that does anything, since the battery seem like it was seated fine. But someone recommended it. Could just be a fluke.
So, one way or another, the random restarts seem to have solved itself.
Me also
Had mine for about a week and has rebooted at least 5 times. Phone seems to hang and then rebooted.
I am coming from an EVO which never had these problems. Thought about trying a Samsung or another Photon
Yea, just yesterday when I was using my flashlight app for a few minutes. It has mostly happened when I used the led flash as a flashlight. It doesn't matter which app I use, it just restarts sometimes.
And also when I was playing a game today.
coachclass said:
I've had the phone for 5 days, and I've gotten about 5 restarts.
It happens when I'm doing something. Playing with ring tones, playing a poker game app...
Just wondering if it's happened to anyone else, and if it's hardware or software related.
Click to expand...
Click to collapse
Had mine for over 2 weeks without any random restarts
Sent from my MZ604 using xda premium
Had mine over a month, no problems at all.
Sent from my MB855 using Tapatalk
I have had mine for over a month also and have had one restart..... but then again every phone I have ever had restarted on its own at some point. By far this has been the best phone yet.
Had restarts and a few lock ups everyday. Got a replacement and no issues since.
Sent from my MB855 using XDA App
None for me after 3 weeks.
My EVO 3D used to do it once in a while when it would lose a signal.
Those who don't have random restarts hardly at all...are you installing apps and using the phone fairly heavily?
I'm wondering if this is a hardware of software issue.
Try re-seating your battery and make sure the back is on good.I was having the restart issue and it ended up being that the rep that initially started the phone up didn't put the battery door on correctly.
Sent from my MB855 using Tapatalk
I have a lot of software installed and use the phone heavily, I am running stock unrooted rom.
cornelious2 said:
Try re-seating your battery and make sure the back is on good.I was having the restart issue and it ended up being that the rep that initially started the phone up didn't put the battery door on correctly.
Sent from my MB855 using Tapatalk
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Exactly. I've only had one random restart, after the OTA, but I chalk it up to the heat wave where I was working. Poor Mo-Pho got up to 119 degrees.
I would also suggest a factory reset and wipe of the internal SD, a lot of times the testing of each phone before they're put in the box can cause issues.
Pew! Pew! Pew! From my Mo-Pho!
http://android-gz.com
no problems here. love this phone!
Me I am facing this issue since I got the phone I am at that point of replace the unit or order other phone!
What do you think?
I am really so pissed how is that you see only good comments on this phone and no body mention this known issue on thos youtubbie crappy videos...
I cant believe that I paid good money for this phone and I am not the only one with the issue. Sad thing no body know if this is HW or Sorftware!
I have no problem fixing the software... we really need the hackers spending some time debugging this issue.
Had my phone for a month, and have had 3. I am a heavy user so I expect it. Best phone I ever had.
Sent from my MoPho using the XDA Premium app
Same has been happening to my friends phone
Sent from my MB855 using xda premium
Ive had my phone for about a month, probably had 7 or 8 restarts total since I got it, two in one day during the first week but it seems better after the second OTA update. For the past two weeks I've only had two restarts. Each time it restarted I was playing angry birds and had let the phone got to sleep while in the middle of playing. When I woke it up it restarted. Sounds software related to me. Im rooted but not unlocked. I love this phone!
I get over 1 a day. Its sad. Def gonna get a replacement when I get the time
Sent from my MB855 using Tapatalk
I get atleast one a day. I don't notice because at home I set my phone down a lot. It gets worse when im on the phone surfing the web. Then it seems to do it more often. Yesterday it rebooted three times in one hour. It gets annoying but im past my 30 days to return plus Sprint doesn't have any other phone that interests me.
Sent from my Photon.
I have the reboot issue, but I have narrowed it down. DEVS TAKE A LOOK!!
So far I can get a 100% repro of this issue if
1. I am on WIFI for DATA and make or receive a call.
2. then leave WIFI area and attempt to call out, TXT or use 3G data.
3. phone will reboot every time when that occurs.
60% repro of reboot issue with the fallowing.
1. make or receive call with WIFI on but not attached to network.
2. go into WIFI range of a known(not new!) WIFI hotspot and phone attaches to WIFI on it's own.(this will sometimes cause the WIFI, 3G, and phone signal to all appear in the task bar at the same time)
3. make a phone call, txt or turn off WIFI then attempt to use 3G data and phone will reboot.
Also this is VERY IMPORTANT!! The conditions above will not cause the reboot on it's own. If you have data updates off or leave WIFI off all day then you might never see this. Also VERY important if you receive a call when attached to WIFI and then use your phone for data only you will not get the reboot right away it may take upto 30-40 min. Also important, if you attempt to do either repro above via making a phone call you will see the dialer get stuck at "connecting" in the upper left hand side, but it will never go to "connected" and hitting anything on the dialer or the back button will not help only home, but you will notice nothing on the phone will work anymore. This will ultimately lead to a reboot!
Here is the problem as I have trouble shot the living crap out of this and it seem that either the voice/3G radio is locking up or the dialer is crapping out.
Also on a side note that when the dialer is stuck on "connecting" if you force stop the dialer it does nothing, but if you force stop the "dialer storage" it will kill the dialer, but you will still get a reboot at some point after that.
So now we know where to look at for this issue. Can any of the devs look into this as I am not sure where to go from here, but this IS the problem everyone is seeing and can be hardware or software.
Anybody's evo lte reboot? my does it constantly now. This is the second day I've owned it. The first day it rebooted once randomly and I discounted it as a glitch. Now I can't even use the thing, it's "almost" stuck in a reboot loop.... going to sprint tomorrow but I thought I'd ask.
Mine did so I exchanged it.
http://forum.xda-developers.com/showthread.php?t=1688754
Sent from my EVO using Tapatalk 2
Thanks a ton. Did it today and so far this one is working great. The guy at sprint couldn't believe it for some reason, and apparently there isn't much stuff on the sprint forums about it. I told him that I found a bunch of stuff at XDA. Anyways it rebooted 4 times while I was there right in front of him. Sounds like they almost never do exchanges.. at least at this store. Anyways, thanks for the help.
That's good to hear. Mine didn't reboot in front of the tech but at least I had the crash report from when it rebooted while I was waiting.
Sent from my EVO using Tapatalk 2
Mine was doing that all the time.. Over the weekend I did a factory reset (Power Button / Up Vol) and then updated the PRL. That seemed to help for about a day and half. But the problem resurfaced. I had only added some of my apps back and setup my blue tooth headset. I was at first thinking it was my blue tooth caused the issue. Yesterday while I was at work it rebooted at lest 12 different times.. Even when I wasn't even touching it.
So I called support first and they opened up a case for me. I dropped by Sprint after work and they took it back and did their checking of the phone.. Here's what I found out.
1. My phone was apparently a revision behind. Can't say for sure if that is true because I didn't note down what I had before i brought it in. So I'll take their word for it. Obviously they factory reset the phone again.
2. The rep I worked with informed me that there is some glitchy apps out there. One that he mentioned that kind of stood out was Go SMS Pro.
Well to continue on here. The phone didn't reboot again after they did their thing. But today I had reloaded and then setup GO SMS Pro again and all of a sudden my reboot problem resurfaced. So I removed Go SMS Pro completely off the phone and I haven't had a reboot since. That was over 12 hours ago. I'll keep an eye on it and also notify the developer just in case. But if you like to use Go SMS like I do that might be part of your problem.
My suggestion make sure you have the latest software revision and then keep an eye on your apps and see if one of them might be causing "System Crash" on your phone.
Hope this helps!!!
I have had about 2 random reboots since May 30th.
Sent from my Evo LTE via Tapatalk
Looks like I'm not alone either. Well, the only other person I know with an Evo 4G LTE experiences the exact same thing, at least.
You can play for about 10-15 seconds before the screen freezes. The background audio that plays during gameplay still can be heard, but the game is locked up.
It happens on all versions of the game even after uninstalling, restarting, and reinstalling.
Anyone else?
Quite curious.
Thanks
Works fine for me
Sent from my EVO using xda app-developers app
there all working fine for me. played it for about 20 minutes this morning with no issues other than the wife nagging me to mow the lawn lol.
2k4mach said:
there all working fine for me. played it for about 20 minutes this morning with no issues other than the wife nagging me to mow the lawn lol.
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Click to collapse
Strange... It doesn't work for us at all.
I don't have the wife app so I can't relate to the second part.
have you tryed rebooting the phone. my tablet has had this happen before with netflix and a reboot fixed it.
I just tried mine, and it seems to work OK. I just updated yesterday. I rebooted after the update so maybe that's why?!? Not sure. I believe there was an Angry birds app update that came through after the OTA update, but I could be speaking out my hind end.
I have the wife app, and she seems to be running stable so far today. This is always subject to change though
This is annoying enough that it moved me to backup my shizzle and completely wipe my device.
I did a factory reset and had it wipe out my SD card and phone storage both.
I got the phone back up and running, installed Angry Birds again.
Locked up 10 seconds into playing.
My friend and I continue to have the same issue.
Any ideas?
The stock browser keeps crashing on me too. The screen just goes white and nothing loads. This never happened before the OTA update. Also the youtube app gets stuck on a black screen. It's happened twice and I've had to reset my phone to fix it. It hasn't done it in awhile but it just sucks because it never did it before the update.
jimmyg41 said:
The stock browser keeps crashing on me too. The screen just goes white and nothing loads. This never happened before the OTA update. Also the youtube app gets stuck on a black screen. It's happened twice and I've had to reset my phone to fix it. It hasn't done it in awhile but it just sucks because it never did it before the update.
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Same with me and stock browser
Not only am I having the browser issue I'm also getting a white screen for Gmail and Google maps and also have Google wallet not want to open. I've been having to reset my phone almost 2 times a day from these issues. Never happened at all before the ota update.
Sent from my EVO using Tapatalk 2
Juan...I forgot to mention Gmail in my post but I'm also getting a white screen upon opening gmail. A reset always fixes that but it's super annoying.
I have narrowed it down to only Google apps and the stock browser I can access all apps when it acts up with the white screens but it's weird that it started doing this after the ota update.
Sent from my EVO using Tapatalk 2
Have you guys try to do factory rest after OTA? I havent met this issue at all.
I think we are all having nightmares with these random reboots/crashes. Some people say that they get these problems only with browsers but many of us get random reboots or system crashes doing random stuff like uninstalling an app.
I thought maybe it's one of the dev options so I tried disabling Force 2D GPU option and I have not have any problems since. I want people to try this and see if you still get any reboots or crashes. The solution could be easier than we thought.
Mine has been disabled for a few days, but still getting the random reboots/ freezes.
Every time mine resets once it comes back on it starts updating apps. Not sure if that happens to everybody else. Or if it is even related.
Mine had restarted a couple of times while using chrome. Once while in gallery. Other than that it's been really smooth sailing. It never started updating apps after a restart though, possibly timing? However you did say it has happened a few times so not sure.
Had a random reboot the first time I turned it on with the original software version but haven't had a reboot since. Not sure what the reason was to begin with but seems to have been resolved with software update
Sent from my Nexus 10 using Tapatalk 2
I've been getting random reboots the whole time. I'm sure it will get ironed out with some updates just got to wait 15 seconds for it to reboot lol
Sent from my GT-I9300 using xda premium
Casemantwo said:
Every time mine resets once it comes back on it starts updating apps. Not sure if that happens to everybody else. Or if it is even related.
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Mine does this.
got one when using Chrome. Will try this solution out.
Casemantwo said:
Every time mine resets once it comes back on it starts updating apps. Not sure if that happens to everybody else. Or if it is even related.
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Hasn't happened to me with the few resets I've had.
Finally happened to me 2x today after updating to 4.2.1. Had 4.2 the first 2 days I had the tablet and didnt have reboots. My reboot happened while playing Nova 3 and NFS Most wanted. Game froze and speaker gave a buzzing sound for 5-10 seconds then rebooted.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Casemantwo said:
Every time mine resets once it comes back on it starts updating apps. Not sure if that happens to everybody else. Or if it is even related.
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I have noticed that as well.
Casemantwo said:
Every time mine resets once it comes back on it starts updating apps. Not sure if that happens to everybody else. Or if it is even related.
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Click to collapse
+1 Mine has only restarted a couple of times, but it always updates at least 2 apps after restarting.
Quonith said:
+1 Mine has only restarted a couple of times, but it always updates at least 2 apps after restarting.
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I think the updating apps might just be a play store check right after boot. If you know an app to be updated but haven't checked play store, try resetting your device, you might see it do that same thing.
Of course, I might be wrong, mine froze twice after finishing installing an app (dropbox the first time and a game the second)
I am suddenly getting a bunch of reboots and I really can't understand how or why. I can not uninstall any program else it will reboot instantly. is there any solution?
I don't get why people are still posting random solutions with placebo effects. It's been found using logs from crashes that it's due to the location services. That's why people initially thought it was HD Widgets, because they use location services for weather. That's why it still happens after a factory reset...
So do you have a solution ?
Sent from my GT-I9300 using xda premium
I seem to have issues when using Google products. I do NOT use chrome. An example, earlier tonight setting up a different Google wallet account my N10 froze and rebooted again. It was doing well for a while. (no chrome, no background sync in currents, no HD widgets) until 3 days ago. Now I am getting about one a day. Makes me mad, because it ran well for about 2 1/2 weeks. I haven't done anything out of the ordinary since then. I have had it set up the way I like since I got it on the 21st of Nov. (Lucky to get one on opening day 32gb.) I will have just shut off force rendering in developer options. I will post back here in a few days to report my findings. I hope this is a fix!! I believe it may be that, I did enact FR a bit ago but not sure when...
freezing and rebooting
I've tried everything and still keep getting the random reboots and yesterday my table started freezing a lot wasn't having that problem before it's frustrating
this was my first Nexus device and will be my last i sold my samsung galaxy tab 10.1 for this one and it's been nothing but headaches i've already replaced two tabs and i'm on my third becasue google keeps telling me to replace the unit and i asked them about a fix and tech support told me they were not aware of any issues can you believe that BS i'm very dissappointed with this device Samsung built a great tab for google and google messed it up. I really don't know if i can wait for a software fix. Feel like taking the tab and smashing it.
Uninstall Facebook you guys
I've no crashes with paranoid android and that manta kernel (plus, i'm overclock and undervolted)
Location is totally disabled for me.. Don't need it anyways..
No crashes.. I could show a weeks worth of on time if I wanted to
Sent from my SGH-I317M using xda app-developers app
aznmode said:
Finally happened to me 2x today after updating to 4.2.1. Had 4.2 the first 2 days I had the tablet and didnt have reboots. My reboot happened while playing Nova 3 and NFS Most wanted. Game froze and speaker gave a buzzing sound for 5-10 seconds then rebooted.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
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I just had a crash while playing Chaos Rings. The device buzzed and five seconds later rebooted. I crash two or three times a day, usually in the browser.