I just picked up my new LG G5 (international unlocked version) today but the phone seems to have a real issue with the Facebook app.
The app isn't there upon installation, can find no sign at all (have done a factory reset). When I download it from the Play Store (Install being the only option, as if it's not on the phone), it installs as normal. However when I try to open it, 'Unfortunately Facebook has stopped'.
When I then go to try and uninstall, I can only uninstall updates or disable - the phone has decided the app is now a system app. When I try doing that, the icon then remains on the phone but is not actionable, says the app doesn't exist on the phone. It remains in the app menu though, with the version listed as 'version stub'.
What is causing this and has anyone else found this issue (I've searched but can find nothing)? Is Facebook typically pre-installed on the international version? It seems to me like the app is supposed to be there, and is sort of half there in the code somewhere, and when it is actually installed, the Play Store version is interfering with the pre-installed version and locking it up. I cannot get it to open at all. I've read in a couple of reviews that Facebook and Instagram both come pre-installed - neither are on my unit (Evernote is) but Instagram seems to open ok, despite behaving the same way upon installation (i.e. becoming a system app which I cannot uninstall normally from settings).
Am I going to have to send this unit back and ask for another or is there a workaround (I can't root as I need my banking app to work)? I know it's Facebook and a bit of a messy app, and I know I can use the webpage on Chrome but frankly I don't want to do any of that, I just want to use the Facebook app as normal.
Many thanks in advance.
Also experiencing this, super annoying - any workarounds discovered yet?
Hi, Exactly the same problem here, just received my new G5 and I am facing exactly the same issue... Anyone can help please??
Having the same issue.
Took back to the shop and they ended up giving me a new phone.
Same issue with the new phone.
I'm going to see if i can install an older version of Facebook on it
---------- Post added at 09:19 PM ---------- Previous post was at 09:07 PM ----------
I just downloaded an APK for Facebook Version 82.0.0.23.70
This one actually loads up and works!
Rooted and installing the stock 10c ROM in the "[STOCK][M] H850 10C OPEN EU ROM + Flashable ZIPs + All IMGs + KDZ" thread is the only way I've made the Facebook app from the store work.
---------- Post added at 09:28 PM ---------- Previous post was at 08:53 PM ----------
harrybadger said:
Having the same issue.
Took back to the shop and they ended up giving me a new phone.
Same issue with the new phone.
I'm going to see if i can install an older version of Facebook on it
---------- Post added at 09:19 PM ---------- Previous post was at 09:07 PM ----------
I just downloaded an APK for Facebook Version 82.0.0.23.70
This one actually loads up and works!
Click to expand...
Click to collapse
Worked for me too after uninstalling via play store first! Thanks!
Hi, exactly the same problem as above now.... but this has only happened since a recent firmware update (couple of days ago...was a whopper of 490-odd MB update ....UK unlocked, V10d).
Previously , Facebook worked fine. After the recent update, facebook icon disappeared. Re-installed from play store and has never worked again.
Tried the 82.9.0.23.70 trick above and it worked, but it seems that the LG update half-thinks that facebook is now a system app because you can only update it now.... can't uninstall...
Sounds like a bit of a [email protected] up with the LG update... half a system app now, that doesn't come pre-installed....and doesn't work....RESULT !!!!
Hi I have seem problem with Facebook can someone tell me step by step what to do Please
I solved this problem with help from someone on Android Central who suggested installing the Facebook app from the Amazon App Store. It's a much older version and for some reason it didn't have the same problem installing. Once it was installed and running, I was able to update the Play Store version as normal.
LG are denying it's their issue so just have to hope Facebook update their app
Thank you for your query regarding your LG G5.
First of all I would like you to check to see if there are any updates for the facebook application on your mobile phone, this can be done both via the settings on the phone and via the google play store and I would like you to try both please if possible. The methods for both of these are as follows:
Settings > General > About this phone > Update centre > App updates > Facebook
Play store > Left hand tab > My apps > Facebook
If you still have issues or there are no updates for the application, I would like you to force the application to close, then we will clear the app cache and the app data, and then if need be we can also un-install app updates as a last resort.. This will refresh the application completely and rule out any potential bugs running in the phone software. To do this you can follow these steps:
Settings > General > Apps > Facebook > Force stop/Clear data/Clear cache/Un-install updates
If you still after all of this still have some issues with the application, then it has been suggested that this needs to be fed back to the application developers. The reason for this is that after investigating on our end, we have found no software faults and this is the only application affected that does not seem to load. To report to facebook you can follow these steps:
Settings > General > Apps > Facebook > Battery > Report
Should you need any more assistance, you can reply to this email by clicking the additional questions link above the survey.
I hope my email has answered your query today; I would really appreciate your feedback based on my personal support I provided for you today. If you have a few moments to spare could I kindly ask you to please help us to improve our customer service by completing the short survey at the bottom of this email based on my support.
Thank you in advance.
Click to expand...
Click to collapse
Sounds like a bit of a [email protected] up with the LG update... half a system app now, that doesn't come pre-installed....and doesn't work....RESULT !!!![/QUOTE]
Hey guys, new here, had my G5 since launch and only now am I having issues, only got around to updating my software and security software yesterday evening and since then my facebook app does not work and more importantly my fingerprint software, so It may be the update seeing as both of these apps have gone down since I updated. Hella'frustrating.
I have also tried multiple stock roms and rolling various software back but no luck both facebook and fingerprints do not work, feels as though something has been updated that is not being changed regardless of flashing the rom etc. LG are getting back to me tomorrow so I will post any updates.
Hi! I am having the same problem with my LG G5. After updating the software today, the phone seems to think that facebook app is a system app. Before updating facebook app in the play store, my phone had the facebook app icon on home screen, but it was not working. After updating the facebook app in the play store, it doesn't open either. I can not uninstall it. Currently using Facebook lite instead of it.
The only way I was able to fix this was by downloading the older version via APK. Couldn't use the amazon version as it already thought FB was installed on the phone, and I can't uninstall it.
Yeah, I have the same problem.
It's because an older version of the LG OS had a Recommended Apps section, and that disappeared with the last update, but it seems to have left a Facebook stub.
It's clearly an issue that LG have to fix.
I had the same problem until i became a facebook beta tester, I've used it for a couple of days now and not had any crashes. Once you join up it installs through the play store.
Hi, got it working eventually, but wasn't happy after faffing about, so eventually did a factory reset. Installed the facebook app (an older version) from the Amazon appstore. It then updated itself quite happily from the google appstore to the latest version and has been OK ever since (and has updated itself sine). Only thing bugging me is that I never took a note of the firmware version that screwed things up (only can remember the size - 493MB)..so don't know if the factory reset nuked it and kept it as it was (was it V10e ???) .....but whenever I check, my firmware is now current at V10d. UK. Unlocked.
anyone having problems with ring tones and message tones with lg g5 as iv facebook messenger and i lose all. Then have to restart the phone to get them working for a short time and same again just wondering if there was a fix
To remove FB app from google play
1. Go to Settings > General > Apps > Facebook > Force stop
2. Go to Settings > General > Apps > Facebook > Disable
This have done the job for me...
Good luck
Haim
Related
I have a few "less than legal" apps, I want to remove them (including the false "Purchased" status from the Market) so that I can legitimately purchase them. Can anyone help?
The easiest way is to just uninstall them and then buy them. This may remove user data. Another way would be to use titanium backup to detach the app from market so that you can buy it, otherwise it will show as already installed. This method will let you keep user data.
Questions about "less than legal apps" can and will get you flamed on xda.
Since you are trying to legitimately purchase them, I decided to help you out by answering your question.
Assuming you are rooted, the best way is to download the free version of titanium backup and deleted them though that app. Be careful that you know what you are deleting with it, you can delete vital files if you just go on a deleting spree!
You could also goto Menu > Settings > Applications > Manage Applications > All >
Find the app, and delete it from there.
Thank you, I wasn't trying to break the rules. I am rooted, have TB, and have tried detaching from Market, uninstalling, wiping Market data/cache/updates, but it still shows Purchased and won't allow me to buy it.
12gage said:
Thank you, I wasn't trying to break the rules. I am rooted, have TB, and have tried detaching from Market, uninstalling, wiping Market data/cache/updates, but it still shows Purchased and won't allow me to buy it.
Click to expand...
Click to collapse
Did you clear data on the app in TB? Not sure what else to try. Cannot be of any more help sorry.
I'm having the same problem. I had only one application and now I want to buy it. How can I? I tried uninstalling apps, Detaching using Titanium backup etc. Problem is even after the Google play store listing this as Purchased.
Let me begin by saying that I in no way condone pirating apps and such, but since you are changing your ways...
Try wiping data and uninstalling apps, then add or create a new google account in Settings>Accounts. Then go to Market (Google Play, whatever), hit the menu button, click Accounts and switch it to your new account, and go get the apps that you want to legitimately aquire..
The down sides are that you can only use a CC with the 2nd accnt to make purchases, and u got to keep and worry about two diff accounts when changing roms and whatnot.
You can't change the purchased status on the google server, In other words you are screwed, unless you want to email google with your problem and have them change it (not advised)
the two options you have is : make a new google account and loose everything you have now or find an alternative app that does the same (better or worse)
Here's a though : E-mail the developers.
Ask if there is a way you can send them the money directly (paypal, money order, etc)
to make up for the fact that you now have purchased status in the market.
They are humans like you and I, and my understand and even appreciate your honesty and intention for bringing it up. They may even let you off the hook! Make sure you apologise , of course.
12gage said:
I have a few "less than legal" apps, I want to remove them (including the false "Purchased" status from the Market) so that I can legitimately purchase them. Can anyone help?
Click to expand...
Click to collapse
This is how you solve it mate (remember to thank )
The way to get around this issue on both Gingerbread & ICS is as follows:
Wipe Market data, uninstall market (or uninstall market updates)
Install old version of Market (version 2.3.6 - you need to find the .apk from XDA)
Open old version of Market and buy/download the app
Tada!
This worked for me.. I was in a similar situation! Trust me you don't need to contact Google or create another account or any of that mallarky! Just do the three steps above and your laughing!
KKH
kkh786 said:
This is how you solve it mate (remember to thank )
The way to get around this issue on both Gingerbread & ICS is as follows:
Wipe Market data, uninstall market (or uninstall market updates)
Install old version of Market (version 2.3.6 - you need to find the .apk from XDA)
Open old version of Market and buy/download the app
Tada!
This worked for me.. I was in a similar situation! Trust me you don't need to contact Google or create another account or any of that mallarky! Just do the three steps above and your laughing!
KKH
Click to expand...
Click to collapse
If you completely remove the Market/GoogPlay and reinstall, you're going to lose any other apps that you already legitimately paid for.. aren't you? I was going to do this but I was afraid to lose the more expensive apps that I purchased if I wiped the Market from my system..
I had a couple of non-market apps that I wanted to pay for through the market, and two gmails anyway so, I figured why not...
All apps from both accounts show up on my phone together, they are only separate when I go into the market - but that's why they have an Accounts button in the menu, right?
---------- Post added at 04:28 PM ---------- Previous post was at 04:14 PM ----------
UPDATE: I just received a reply email from a game dev and their response said it was Google's issue and there's no fix yet, but they advised me to another xda thread:
http://forum.xda-developers.com/showthread.php?t=1534053 <--------SEE THIS THREAD FOR SIMPLE APP BY APP FIX - ONLY GOOG CHROME WEB BROWSER AND A PC (possibly Mac, if you swing that way) REQUIRED.
Finally got it working!! It seems that on old Market versions this bug did not exist. So I did the following:
Method 1:
1. Go to Settings\Applications\Manage applications\All\
2. Look for "Market" or "Google Play Store"
3. Click on "Uninstall Updates"
4. Now go to the Market (should be the old green/white version) and install your desired app. It should no longer say "Purchased" and Presto!!
But you have to be fast before the market updates itself to "Google Play Store" or you can freeze the "Market Updater" app using Titanium Backup so you can do your thing without worring of it updating to the new version.
Method 2:
Find an old Market apk and replace the current one. Not sure which version it works because once I purchased my app it immediately updated the market and didn't give me chance to see the version .Should be the green/white app we had before.
Hope it works for you guys too!
alteredlikeness said:
If you completely remove the Market/GoogPlay and reinstall, you're going to lose any other apps that you already legitimately paid for.. aren't you? I was going to do this but I was afraid to lose the more expensive apps that I purchased if I wiped the Market from my system..
I had a couple of non-market apps that I wanted to pay for through the market, and two gmails anyway so, I figured why not...
All apps from both accounts show up on my phone together, they are only separate when I go into the market - but that's why they have an Accounts button in the menu, right?
---------- Post added at 04:28 PM ---------- Previous post was at 04:14 PM ----------
UPDATE: I just received a reply email from a game dev and their response said it was Google's issue and there's no fix yet, but they advised me to another xda thread:
http://forum.xda-developers.com/showthread.php?t=1534053 <--------SEE THIS THREAD FOR SIMPLE APP BY APP FIX - ONLY GOOG CHROME WEB BROWSER AND A PC (possibly Mac, if you swing that way) REQUIRED.
Click to expand...
Click to collapse
I wanted let everyone know that I added a 2nd google account and purchased the apps through that - worked like a charm - then removed the account, and the apps from the removed account are still there after reboot.. if I ever need to update, just add the other account again..
And, the above-referenced link works like a shiney-er charm...
Hey guys,
I just bought my note today after wanting it for some time.
question, my Samsung apps app won't open. All it does is go directly to google play. It says the application needs an update. But when I try updating google market tells me the app isn't available for my carrier. (att).
What's going on here? I'm trying to download some note specific apps. Like zen brush with pressure sensitivity.
What are some good drawing apps. And is there any way to calibrate the pen?
Thanks everyone
Sent from my SAMSUNG-SGH-I717 using XDA
tonomon said:
Hey guys,
I just bought my note today after wanting it for some time.
question, my Samsung apps app won't open. All it does is go directly to google play. It says the application needs an update. But when I try updating google market tells me the app isn't available for my carrier. (att).
What's going on here? I'm trying to download some note specific apps. Like zen brush with pressure sensitivity.
What are some good drawing apps. And is there any way to calibrate the pen?
Thanks everyone
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
Not sure about the Samsung apps. can you uninstall then re install? I heard one way that might help the pen is to change the dominant hand to ur non dominant then back to your dominant. I haven't tried it. Try Monkey Write...you can learn Chinese.
---------- Post added at 07:12 PM ---------- Previous post was at 07:08 PM ----------
here's a thread
http://forum.xda-developers.com/showthread.php?t=1548309
Thanks for the reply.
I saw the monkey Chinese app. But not really interested in learning. Maybe I'll dl later for fun.
Samsung apps can't be uninstalled seems like it's bloatware. But I'm still interested in the free s pen apps it's offering. It has zen brush optimized for the note
Sent from my SAMSUNG-SGH-I717 using XDA
When you pull up "My Apps" in the Play store menu, does it show Samsung Apps as being installed? When you then click on it what options does it give you? Open/Uninstall? Open/Upgrade?
If there is an upgrade it should be available from there.
Many of the stock apps can be updated but require manually searching for each one, tapping on the app, then tapping the install / update button. Note that once an app is manually updated, you no longer need to search manually to update them in the future, they will show up as 'Installed' under My Apps. Alternatively, if you have Titanium Backup (requires root), you can link all the apps on your phone to the market which will allow all of these apps listed below to be listed under the 'My Apps' in the Playstore (which will allow you to tap 'Update All' button instead of manually searching one by one for each).
Stock apps that can be manually updated:
Adobe Flash Player
AT&T Navigator: GPS navigation
Featured Apps (Phone)
Gmail
Google Play Books
Google Play Music
Google Search
Kies Air
(Google) Maps
Media Hub-ATT 4G Smartphones
S Memo
Samsung Apps
Street View on Google Maps
Talkback
(Google) Voice Search
Youtube
YP Yellow Pages & Gas Prices
Try updating Samsung Apps and Featured Apps first.
Also, you might need to delete your Google account information (Accounts under Settings and long press on your account) and then re-add your account information (which can be done in the same screen OR by launching the market and you will then be prompted to re-enter your account information).
Oh, maybe also try clearing the data for the market (settings->Applications, 'All' button at the top, scroll to market and tap it, force stop, clear cache, clear data) and restart the market. The market does receive over the air updates automatically from Google and if the market on your phone isnt current, it could cause wonky issues. The way I usually force an update is to first clear the market data, launch the market and wait for it to fully load. Check the version number. If it isnt current, reboot and relaunch the market. Repeat rebooting and relaunching the market until its current (worst case scenario it took me 3-4 reboots).
Current version of the market is 3.5.16 (for the AT&T Note on STOCK firmware - it will be different depending on your phone model and Android version so if you have another phone or a different OS aside from the stock Gingerbread rom, it may not match this version number) and you can check this by opening the market, tap the menu button, hit settings, and scroll all the way to the bottom.
If all else fails, try a factory reset. Its a new phone so you shouldnt have much to backup before you do so (Settings->Privacy). This will require you to re-update the market (see above). Im almost positive any previously updated stock apps will have to be re-updated as well.
And, I should have probably asked this at the top, the Note you bought, did you buy it at the AT&T store or is it an unlocked Note you bought somewhere else?
Im running saurom and i also cant download samsung apps or note optimized apps such as zen brush or omnisketch. I have tried clearing play store data but still nothing. It keeps saying your device is not compatible
Okay well can't clear any Samsung apps data from application manager.
Google play is latest version. Samsung apps isn't under my installed apps. When I search for it I get an open or update option. When I update get the same error saying not available on your carrier.
When I open it. Get an error message saying not able to connect to market for update.
I'm attaching the screen I get in Samsung apps.
Phone isn't rooted yet. And wouldn't like to do a reset.
Does anyone have an Apk for Samsung apps or for the Samsung s pen enabled zen brush or omni sketch?
Sent from my SAMSUNG-SGH-I717 using XDA
I was able to update s memo by searching in the store and updating when I found it. Same way I tried with Samsung apps except it worked and no error.
Still not able to do anything with Samsung apps. seems to be an issue multiple people are having. For some reason changing the dpi with a rooted app fixes google play issues.
Any insight?
Sent from my SAMSUNG-SGH-I717 using XDA
I got samsung apps working by restoring the backup i had from the stock rom. It opens and works on saurom now, however it doesnt show in my apps on the market/play store. Also when i go into samsung apps and look at s pen apps such as omnisketch, zen brush, comic book.. etc and when i click install on them it takes me to the play store where it says my device is incompatible?? How do i fix this ? Any help would be appreciated.
I also have tit backup how could I use that to make Samsung apps to show up in my apps in the market
Sent from my SAMSUNG-SGH-I717 using xda premium
Okay guys well I have a fix.
All I had to do was uninstall the update for google play in application manager.
So then play turned back into the market. Logged into the market looked up and downloaded Samsung apps no problem then updated google play.
Seems like there's a dpi issue with google pay. That's why there's an app that changes dpi (root required) that also fixes google play issues.
Sent from my SAMSUNG-SGH-I717 using XDA
That's good you got your Samsung apps working. My dpi is stock its 320. My Samsung apps started working but the apps inside dint work if you get what I'm saying. Like when I click on some apps to download them it says my device is incompatible. Has this happened to you? I think it's a dpi issue in the play store but my dpi is stock and I even un installed store data but it still doesn't work. Do you have a fix for this?
Sent from my SAMSUNG-SGH-I717 using xda premium
Did you try what was suggested? Open Settings->Applications->Manage Applications->'ALL' Tab at the top->Market->Uninstall Updates.
Then relaunch the market and let it update.
There are occasionally issues with the market not converting to the Play store as well, for this, you need to remove your account and re-add it (Settings->Accounts->Long Press on your account->Remove Account. After removing your account, reboot and in re-open the market and you'll be prompted for that information.
---------- Post added at 02:01 PM ---------- Previous post was at 01:54 PM ----------
circuit.007 said:
I also have tit backup how could I use that to make Samsung apps to show up in my apps in the market
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Open TB and tap the menu button, Im not 100% sure where it is but you are looking for Market Doctor (I think its under tools or more, like the lower right option in the menu that comes up). Tap that and there will be a dialog for what type of apps you want to link to the market. Tap the System+User apps option.
Yes ive done those steps. I have tried removing my account and reinstalling it as well as clearing play store data. Everything works except its the same as last time some apps dont install from samsung apps and they are the spen optimized apps, it still says device incompatible and when i just try searching in the play store they dont even show up.
Okay so I used titanium backup market doctor to link my Samsung apps to the store because it wasn't showing up before. I linked it and a notification came up successfully saying it was linked but when I looked in the play store it wasn't linked and it didn't show up. When I search for Samsung apps in play store it doesn't show up and when I google to get a link to play store it says the device is incompatible (same thing happens with apps like zen brush and omni Sketch). I also checked my dpi it is stock and hasn't changed.
Sent from my SAMSUNG-SGH-I717 using xda premium
I would suggest a factory reset then from within whatever current rom you are using.
Ill see if I can figure anything out.
Best drawing app
https://play.google.com/store/apps/details?id=org.pogi.DrawingPad&hl=en
Has pressure sensitivity.. worth the price.
Under ICS pressure does not work though, but works perfect on stock / GB roms.
I just went back to my stock rom and bam i am no longer getting the incompatible message but my samsung apps is still stuck but i will try the steps and see if it fixes it on the stock rom
---------- Post added at 09:03 PM ---------- Previous post was at 08:47 PM ----------
I tried uninstalling updates from play market and clearing data but i still couldnt find samsung apps in the market and when i open samsung apps it just stays at the beginning page saying stay tuned we will notify you when the app becomes available
---------- Post added at 09:24 PM ---------- Previous post was at 09:03 PM ----------
So i kept doing the wipe data uninstall google play and like on the 6th time opening the app ( i couldnt find it on the market/play store) it prompted me to do an update and it started installing and i checked automatically update. After it was done it finally worked however i still dont see it on my installed apps in the play store? Is this a problem? Should i worry that it doesnt show up?
I am having some issues with Google Play giving error 927 when updating/downloading apps.
This happens both on wifi and cellular.
Both on my Note 2 on Sammy rom and Desire on 4.2.2.
Is there anything I can do?
Sent from my GT-N7100 using Tapatalk 2
I have faced a similar problem long back.. I have done the below steps to recover..
Uninstall updates for Playstore
Clear data for Downlaod manager
Keep the phone connected to internet and reboot
after reboot wait for couple of minutes so that Playstore update will be installed properly.. Then try updating your apps..
I've tried everything
I have tried evey solution that I could possible find to try and stop getting error 927. It's definitly linked to my google account/gmail. When I create a new gmail, everything works fine. Problem is all of my purchased apps are attached to gmail with 927 error. Someone please help. I'm desperate!!!! I have Verizon Galaxy S4. Doesn't matter what I wipe, if I'm rooted or not, or if I try using my account on my wife's S4... All give me error 927!!!
jab476 said:
I have tried evey solution that I could possible find to try and stop getting error 927. It's definitly linked to my google account/gmail. When I create a new gmail, everything works fine. Problem is all of my purchased apps are attached to gmail with 927 error. Someone please help. I'm desperate!!!! I have Verizon Galaxy S4. Doesn't matter what I wipe, if I'm rooted or not, or if I try using my account on my wife's S4... All give me error 927!!!
Click to expand...
Click to collapse
Change your google password and all should work again.
cmlusco said:
Change your google password and all should work again.
Click to expand...
Click to collapse
I'm actually having this same exact problem on my Note 3. I tried changing my Google password, but continue to have problems. I pulled a logcat and posted it here in case anyone can interpret it.
https://drive.google.com/#folders/0B...2lZdG1YM1Y3X28
What version of the play store are you running? Also, do you have the background restricted for the play store?
Try the newest Play Store if yours is not up to date. I remember the issue in my S4 and newest version solved it after wiping data and install update.
http://www.androidpolice.com/2013/1...-play-store-activity-iap-indicators-and-more/
cmlusco said:
Change your google password and all should work again.
Click to expand...
Click to collapse
RevelationOmega said:
What version of the play store are you running? Also, do you have the background restricted for the play store?
Click to expand...
Click to collapse
I have version 4.5.10. I'm not sure how to check for the background restriction.
mightykc said:
I have version 4.5.10. I'm not sure how to check for the background restriction.
Click to expand...
Click to collapse
Setting -> Data Usage -> Menu -> Background Data
May have slightly different way phone by phone. Also check the app under Data Usage for play store, see if background data restricted.
RevelationOmega said:
Setting -> Data Usage -> Menu -> Background Data
May have slightly different way phone by phone. Also check the app under Data Usage for play store, see if background data restricted.
Click to expand...
Click to collapse
Ok I checked and background data is not restricted, and I have the latest play store version.
It is a issue @ Google, nothing you can do on your phone to fix it. Contact Google support. I have a support case there, and need more people to bug them, so they have to fix it.
Sent from my GT-N7100 using Tapatalk
paulove said:
It is a issue @ Google, nothing you can do on your phone to fix it. Contact Google support. I have a support case there, and need more people to bug them, so they have to fix it.
Sent from my GT-N7100 using Tapatalk
Click to expand...
Click to collapse
Ok so I called Google Play support, and they said was they are aware of the problem and have no resolution and I should try to search the web for others having the same problem and see if the found a fix. WTF....
---------- Post added at 03:19 AM ---------- Previous post was at 02:43 AM ----------
mightykc said:
Ok so I called Google Play support, and they said was they are aware of the problem and have no resolution and I should try to search the web for others having the same problem and see if the found a fix. WTF....
Click to expand...
Click to collapse
and I found another thread with the same issue so it is starting to affect other people:
http://forum.xda-developers.com/showthread.php?t=2627114
@mightykc
When did you start using your account on Google play? Did you use in on GB and before?
paulove said:
@mightykc
When did you start using your account on Google play? Did you use in on GB and before?
Click to expand...
Click to collapse
Yes its the same account I've had going all the way back to the first Android phone. It has gotten better. I ODIn'ed back from a 4.4.2 ROM to a custom 4.3 ROM and my market works most of the time. When it starts actign up I usually have to clear data/wipe caches, restart and wait a bit for it to resync my account. Kind of a pain, but working most of the time is better than none of the time.
mightykc said:
Yes its the same account I've had going all the way back to the first Android phone. It has gotten better. I ODIn'ed back from a 4.4.2 ROM to a custom 4.3 ROM and my market works most of the time. When it starts actign up I usually have to clear data/wipe caches, restart and wait a bit for it to resync my account. Kind of a pain, but working most of the time is better than none of the time.
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How are the Play store on the web working for you when signed in with the account you are having issues with. For me I have trouble loading in anything @all. Especially the top list, and my purchases.
I believe there are issues with older accounts that did not get updated/patched with new settings after ICS update, or the 3.0+ update of their store when it became Play Store and not Android market. When I use my other account all is ok, but there I have no purchased apps.
If you want you can find the 2.3.6 version of Market and replace the Play store and you will find that all issues are gone. Now I use Legazy Play store witch can be used together with normal play. Just need to push it to system/apps on 4.3 or system/priv-apps on 4.4.
Use all this advise at own risk.
Sent from my iPad using Tapatalk HD
Anyone have any luck with this/ age of Gmail accounts?
I just recently started having this issue on a stock GS4A on at&t. Maybe a week ago could not get updates and wrote it off as a busy server then realized this weekend I could not get anything new.
I tried every fix I could find on the forums and even a fix that the 2nd tier Google tech suggested (no different from the forum fixes other than including turning the automatic date/time on and off). Every method was a band-aid at best: one or two apps can come through before I get the 927 error or the DF-BPA-30 error. At least the error codes are consistent...
I honestly think this is related to the age of my account. I have had a Gmail account since 2007 or so when I believe it was still in beta. I am surmising that older accounts are on an older server or something that is having issues. I made two dummy accounts and could download anything I wanted, so there is nothing wrong with my handset or connections. The temporary work-around I am using is adding a secondary gmail account and adding any apps through it, while still using primary for mail, contacts, and calendar. I am not a heavy user, so it works, but I should not have to patch it together like this!
So- anyone who is getting this error; how long have you been a Google user? Anyone else tried "old vs new" for a cause of the error?
When I replied to the 2nd tier tech I told him his method did not work, but asked to look into the account itself. I'll update if I have anything to say.
ReschDMD said:
I just recently started having this issue on a stock GS4A on at&t. Maybe a week ago could not get updates and wrote it off as a busy server then realized this weekend I could not get anything new.
I tried every fix I could find on the forums and even a fix that the 2nd tier Google tech suggested (no different from the forum fixes other than including turning the automatic date/time on and off). Every method was a band-aid at best: one or two apps can come through before I get the 927 error or the DF-BPA-30 error. At least the error codes are consistent...
I honestly think this is related to the age of my account. I have had a Gmail account since 2007 or so when I believe it was still in beta. I am surmising that older accounts are on an older server or something that is having issues. I made two dummy accounts and could download anything I wanted, so there is nothing wrong with my handset or connections. The temporary work-around I am using is adding a secondary gmail account and adding any apps through it, while still using primary for mail, contacts, and calendar. I am not a heavy user, so it works, but I should not have to patch it together like this!
So- anyone who is getting this error; how long have you been a Google user? Anyone else tried "old vs new" for a cause of the error?
When I replied to the 2nd tier tech I told him his method did not work, but asked to look into the account itself. I'll update if I have anything to say.
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Click to collapse
Ask to get your case transferred to apps division. There I got real help. They are really good. And have helped me a lot.
There are two possible methods to solve error 927 on android:
Method 1:
Go to settings>>”All”>>Select “Google Play Store”
Now Force Stop>>Clear Data>>Clear Cache
Now again try downloading or updating the app
If the above didn’t work, go to settings>>”All”>>Select “Google Play Store”>>Uninstall Updates
Again, from “All”>> Select “Download Manager”>>Clear Data and Cache
Rerun Google Play Store and install/update your app or game
Method 2:
Go to system settings>> Accounts>>Google>>remove your Gmail account
Now from settings>>Apps>>All> Force stop, Clear data and cache for Google Play Store, Google Service Framework and Download Manager (like in method 1)
Now again go to settings>> Accounts>>Google>>Add your gmail account
Restart your android and then accept all the Google terms and setup Google settings
Rerun Google Play Store and update or install your app.
How to Fix Error 927 in Android
Free Some Space on your device
Clear data and cache files of Google Play Store
Stop or Uninstall Google Play Store (Updates)
Add New Gmail Account
Hope it helped you....
Try the methods below
Free some space on your device
Clear data and cache in Google Play Store
Add new Google account
Uninstall updates of Google Play store
It is the most annoying issue facing by many Android users, that occurs when you download or update any games and apps from the Google play store. But for me, this error solved by the just clear cache.
I cant seem up update the facebook app. It says package file is invalid.
I tried to go into apps to uninstall facebook and try installing fresh, but it doesn't give me an option to uninstall facebook either. Only option is to disable it.
intolaomair said:
I cant seem up update the facebook app. It says package file is invalid.
I tried to go into apps to uninstall facebook and try installing fresh, but it doesn't give me an option to uninstall facebook either. Only option is to disable it.
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Click to collapse
Have you tried uninstalling from Google Play?
avsquare said:
Have you tried uninstalling from Google Play?
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Click to collapse
there is no option to uninstall. i think facebook is a pre-loaded app on this phone.
i cleared cache and data and tried to update in the applications setting and getting this error.
Do you have the latest Play Store version? (Got updated a couple of days ago). According to several news sources, a lot of people across different devices are experiencing the same problem as you.
Sent from my GT-N7000 using Tapatalk 4
Had this problem on my previous phone, which include facebook as pre-loaded app (so you can't uninstall the app).
The problem suddenly occurs, didn't know what have triggered it, because I can update it on several previous versions. The only solution at the time is uninstall it completely with titanium backup and reinstall normally from google play. Let's see how it goes with XZU.. Looks like software glitches are everywhere with the current firmware. Wondering which version my XZU will come with.. It's officialy distributed in 19 August here in Indonesia.
I've been having this issue ever since the creators update (RS2) came out, even in the early insider builds.
When I select 'Check for updates' the phone seems to go away and check, but comes back with nothing. Even though I know there is an update. If I manually search for the app listing, it states there is an update and starts the process of updating it.
What I want to know is does anyone have the latest store appx file and is it possible to remove the store app using the Interop Tool so I can clear the cache and re-install it?
Thought I would give this ago as I'm not getting any answers in the feedback hub or MS's own forum.
tony_72000 said:
I've been having this issue ever since the creators update (RS2) came out, even in the early insider builds.
When I select 'Check for updates' the phone seems to go away and check, but comes back with nothing. Even though I know there is an update. If I manually search for the app listing, it states there is an update and starts the process of updating it.
What I want to know is does anyone have the latest store appx file and is it possible to remove the store app using the Interop Tool so I can clear the cache and re-install it?
Thought I would give this ago as I'm not getting any answers in the feedback hub or MS's own forum.
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Click to collapse
Same issue.
I eventually solved this by uninstalling the Office 365 Admin app.
Not sure why this app would cause this, but all worked again afterwards. Since left W10M for iPhone.
Can anyone help me with this?
https://forum.xda-developers.com/windows-10/general/win10-store-problem-code0x800413a0-t3694112
Finally, my Lumia 950 can auto-update apps!
tony_72000 said:
I eventually solved this by uninstalling the Office 365 Admin app.
Not sure why this app would cause this, but all worked again afterwards. Since left W10M for iPhone.
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Click to collapse
Seriously, thank you. I know this is an old thread but I've been trying to no avail to figure out this issue for two years, and have been resorting to updating via opening the store page for each and every app. One fix I attempted was to get the Store app itself to update, which made it worse because it would no longer update apps when going to the app page in the store anymore!
Was about to attempt downgrading the store, but searched and somehow found this post, and shortly after uninstalling it and tapping "Get updates" all the app updates started rolling in! I guess that also explains why it seems nobody else has this issue.