Hi, I have a problem with my T399n.
My phone doesn't turn on, I installed CM12 and it was good, then I flashed the stock ROM from metro again, everything was good about a month, one day I made a call, whatsapp, text and then I put it in my pocket, then when I pulled it out like 10 minutes later and it was rebooting, I didn't pay attention to this because sometimes my phone reboots itself, later It was power off. I pulled the battery, reinserted it and nothing, connected usb cable, nothing, tried to charge it and nothing, Its like my phone died. Looking for a fix, there is the usb jig that work with others galaxy's.
So I just want to know if I'm fried or if there's a last hope to revive this phone with the usb jig
Thanks!
Something similar to this happened to me, would love to know the answer...
just today...
just today, not 2 hours ago at most I was playing around with my galaxy light, deciced to root and mod it.. first step was to, ofc flash a custom recovery... well like most things I pursue I ended up fighting the damn thing for HOURS!! could not get it to register on my computer for the life of me.. now I'm far from a dev and probably one of the least experienced on/around here but something so trivial as lack of drivers, udev, faulty port/cords isn't my forte.. so eventually I whipped out my handy dandy usb jig and .... nothing... *head scratch* hmmm.... now its got my attention... so I get out the multimeter usb data/charging cable and it does show signs of life, easily registering 5.1v / 0.4 mah ... now I'm getting anxious.... so its time for the next test... usb-otg connected to dbl usb-type-A converter to connect to the pooter (it never works but I wish it would ) and nothing there... so otg to my main mobile, reverse it... hmmm seems this lil guy is taking in charge and no data xfer of any kind... since id already rotated various cables I turned my attention to the charging port.. under 6x magnification and too many lumens light I could hardly see any problems but persisted with the 99% isopropyl anyhow... end result "wtf is wrong with this garbage....?) and just as I went to throw it at the wall I spotted my personal "boneyard" where all of my former problematic/faulty devices end up and just in sight was another tmobile galaxy light, broken lcd but logic board intact.. so a quick flip of the wrist and a smack on the back and the 2 became one... fired her up, plugged it in and BAM.. instantly detected... and for some reason I cant quite seem to put my finger on, I had the urge to power it back off and insert my usb jig one final time to see if it infact would work with the galaxy light.... *device in left hand... jib in the right.... bead of sweat steadily sliding down my ruffled brow... time seemed to all but come to a screeching halt as the two came closer until the moment of trust had arrived... the initial contact, the penetration (lol) .. the pause... BOOM factory mode*
so, now that u read that half illiterate rambling from a barely educated redneck shut-in to determine if the usb jig works with galaxy light or not .. the answer is yes... it does unless its a piece of crap like one of the 2 I own is...
KatharsisSoul said:
Hi, I have a problem with my T399n.
My phone doesn't turn on, I installed CM12 and it was good, then I flashed the stock ROM from metro again, everything was good about a month, one day I made a call, whatsapp, text and then I put it in my pocket, then when I pulled it out like 10 minutes later and it was rebooting, I didn't pay attention to this because sometimes my phone reboots itself, later It was power off. I pulled the battery, reinserted it and nothing, connected usb cable, nothing, tried to charge it and nothing, Its like my phone died. Looking for a fix, there is the usb jig that work with others galaxy's.
So I just want to know if I'm fried or if there's a last hope to revive this phone with the usb jig
Thanks!
Click to expand...
Click to collapse
It does in fact work. If asking about the USB mount, from my knowledge you would've had to already installed them by turning the function on like I did in the first screen shot.
If you need them I can link them to my drive or mega. Whichever is best. Think I have drop box still too.
And yes. I have bricked this phone I'm using now for a solid 3 days when I first started with it. However cm12 has bugs, after the second time it rebooted and bricked on me I went back to Tigerlily I even had no SIM error but somehow fixed that when flashed back to stock. Cm12 caused me to flash back to stock about 3 times a day. Too much headache. Guess thats why we are not supposed to do this to our primary phones. on tigerlily ive Had a little trouble keeping super su in his place too, Got home last night and POOF, just gone for no known reason. finally got him to stick by installing him into the system with lucky patcher. Flashify, flashfire, and even rom installer all failed to keep him there. . I have also stripped down almost every file just for fun to see what other fine items I could damage, Finally found where they hide the dialer codes for the phone. They are not in any files that i have spent the last for years looking in. The codes are inside of the APK. The last place I decided to look. Everything I know is self taught and just recently started working with apps for windows 10 and merging android files into windows apps.
Now , I'm actually quite impressed with it's capabilities .
Really what's helped me dial everything in was the helped of an app called Mixplorer with all the ad-on's all of which are free.
Good luck with your brick. Myself, I have 3 other phones I'm currently working on unbricking. One of which is a hard bricked LG motion. Flashed th err wrong firmware to it a year ago. Just this week got the cup to recognize it. the code to get into the first service menu pictured here on the bottom left is *#0808#
Really what's helped me dial everything in was the helped of an app called Mixplorer with all the ad-on's all of which are free.
Good luck with your brick. Myself, I have 3 other phones I'm currently working on unbricking. One of which is a hard bricked LG motion. Flashed th err wrong firmware to it a year ago. Just this week got the cup to recognize it.
when youre ready to really see whats going on you can dial *#9900# for all the System Dump features.
Related
A little different issue here I think... Ill keep it as short as I can.
Running Viperom1.3 w RCmix kernel. All perfect until last night at 3am, when I dropped my Evo3D in a cup of water (no, not on purpose).
It was not plugged in or charging when this happened, but it was on.
I dried exterior, pulled battery, opened back, slightly lifted motherboard.
Using hairdryer on warm - low, slowly dried phone. Replaced all, booted, and it worked. Took apart again, and left it in front of fan for couple hours to make sure it all dried out.
All seemed fine today. Working like a champ. Sound, calls, etc all fine. Battery got low and plugged in charger. Got red/green blinking light. Bought new battery (since little color indicator inside phone/battery both show water damage). Still blinking. Did factory data wipe and it cleared that problem. Nandroided back to my Rom and all seemed fine but....
16gb sdcard wont show up when plugged in to computer. Dont get the "charge/disk drive" option. Just simply charges.
Went into settings and manually changed it to "d/d" but doesnt show up in computer.
Clicked/unclicked "ask me" box.
Checked/unchecked USB debugging.
Nandroid "mount sdcard" and computer still not recognizes it.
The card is visible in phones apps (root explorer, meridian, ringtones, etc) and all the files on the card are accessible.
Pulled card, replaced with another sdcard, reformatted within the phone, and same issue.
The cable Im using is the stock HTC cable. I also tried 2 other cables with the same result.
It seems to simply be stuck in charging mode. I dont know what else to try. Im not that knowledgable with adb, if that has anything to do with it. Im not against resetting the phone back to any state - maybe unrooting ?
I guess I should be happy that I even have a working phone after this, huh?
Any help would be appreciated. And of course, I did not get the extra insurance/warranty when I bought the phone (I know, I know...).
Thanks in advance.
I guess you can always load and remove stuff off it from a reader til someone can help figure out a better solution.
If you google micro sd card reader, they are like $6.
Hope that's a suitable temporary fix.
Good luck!
another temp solution would be to use an app called web sharing which i use a lot as not to hassle with a USB cable when i want to transfer files from the computer to my phone
WiFi Explorer, works Great! Also was a FREE app on Amazon app's the other day!
https://market.android.com/details?id=com.dooblou.WiFiFileExplorerPRO&hl=en
Also try Multi Mount, since app's can read the card, maybe Multi Mount will work...
https://market.android.com/details?id=com.rafoid.multimountsdcard.widget&feature=search_result
Your not completely dried out, a hair dryer won't do it. Take the back off the phone remove the battery and put it in a zip lock baggy filled with dry white rice. Let it set in there for 24 hours and the rice will absorb all the moisture safely. Never use a hair dryer, you may have fried something. If you have insurance I would make a claim now. The $100 deductible sucks, but at least you will have a phone that you know will work when you need it. Water damage is water damage and your phone will probably never work 100% again. Why do you think the put those water detectors in the phone in the first place??
Got the phone in a rice baggie now. Took the back off to help speed up the process. Hope this will take care of it.
If not, heres my question. Could this still be a software issue ?
Would unrooting it back to stock correct any error anymore than my wipe/rom re-install?
Thanks
Update.
Tried rice/baggie but didnt improve. It had already been a couple days working before I did the rice thing.
Everything else works perfectly on it, just the USB connection. Tried mounting the sdcard via TWRP and no luck. Flashed another ROM and didnt help.
I must assume since it ONLY stopped after the water dunk, that its a hardware screw up.
Have been using a Wi-fi file transfer program, and ordered a new phone through insurance, so Ill put this behind me. And cups of water away from me.
Thanks all
Received my replacement phone and all works well. Could never get the disk drive to function at all - it just charged. I used a wi-fi file explorer in the meantime, which worked well. Thanks again for all the suggestions.
This started earlier in the week. I think I loaded the Free Monopoly, Contract killer and Text Plus in the morning when it started. I'm thinking this was Tuesday or Wednesday morning after Christmas.
At the Time I immediately killed and uninstalled all three of the recent app additions. This did not appear to resolve the issue.
Symptoms
Screen would not remain off for more than a few minutes without turning itself back on again. Full screen wakes.
Occasionally and without warning the phone would completely turn itself off, requiring the very long power button press to turn on again (was a full power-down).
Since this has started I decided to upgrade to the latest unamed rom.
This does not appear to have helped anything, although the frequency may have been reduced. I don't think this is related to the ROM since the issue survived the factory reset / wipe / rom change.
Questions
Are there any internal logs that may help to point me in the right direction?
If so, where / how can I view them?
I'm seeing a RILJ dialer something under Partial wakelocks in BBS.
I see this as [p]_RILJ under Kernal wakelocks as well. Any Idea what this is?
I admit, I was getting a bit silly with the quantity of Apps I had loaded and still running well at the time. Amazed the phone was still going very strong with no issues at all. I'm trimming this back on the new rom.
Any help would be greatly appreciated.
Random Illumination Wakes and sleep crashes.
Still trying to nail this down.
Additional observations.
Timing appears to be random.
When I say the screen wakes up, I'm mean illuminating.
The wakes appear almost as often as the power off freeze. What I mean is the quantity of complete power off's is similar to the screen wakes.
It's very possible that the same event may be causing both the screen wake and the hard starts. Neither issue occured prior to this the starting of both events.
I have occasionally seen the "Driving Mode" steering wheel icon pop-up, while unplugged. I've not connected this phone to any kind driving interface as of yet, so this is a surpriseds.
Today I had additional issues with extremely heavy battery drain in a short period of time. I had incorrectly added 2650mA under battery capacity beneath Calibration tab of "Battery Monitor Widget Pro".
Still looking for help finding and viewing any error logs on the device.
Does anyone know of some basic error log files on the device?
Again, all help is greatly appreciated.
Under Recent unamed ROM but I do not believe the ROM is the issue.
iqak said:
Still trying to nail this down.
Additional observations.
Timing appears to be random.
When I say the screen wakes up, I'm mean illuminating.
The wakes appear almost as often as the power off freeze. What I mean is the quantity of complete power off's is similar to the screen wakes.
It's very possible that the same event may be causing both the screen wake and the hard starts. Neither issue occured prior to this the starting of both events.
I have occasionally seen the "Driving Mode" steering wheel icon pop-up, while unplugged. I've not connected this phone to any kind driving interface as of yet, so this is a surpriseds.
Today I had additional issues with extremely heavy battery drain in a short period of time. I had incorrectly added 2650mA under battery capacity beneath Calibration tab of "Battery Monitor Widget Pro".
Still looking for help finding and viewing any error logs on the device.
Does anyone know of some basic error log files on the device?
Again, all help is greatly appreciated.
Under Recent unamed ROM but I do not believe the ROM is the issue.
Click to expand...
Click to collapse
These random screen wakes, particularly with the car mode activations, are what I was seeing when my usb port on the device failed. there are several threads in the general and QA forums regarding usb failures, you might want to dig around in there to see if other behavior is similar. I think one poster mentioned cleaning out the USB port with alcohol and a small paint brush. I had tried doing the same with canned air, but that did not help me. I ended up with a warranty replacement device.
Sent from my SGH-I777 using XDA App
I think you may be onto something.
Since the event I am also having issues connecting up to my Win7 Pc.
On the morning of the event, I remember a brief weirdness to the charging indication. I think it said it was charging when it wasn't or vice versa.
So now the question becomes.
What do I need to do before an exchange?
Purchased from Best Buy on US Launch day without extended warranty.
Do I still have a warranty?
Can I go to the AT&T store in Sacramento?
I think you may be onto something.
Since the event I am also having issues connecting up to my Win7 Pc.
On the morning of the event, I remember a brief weirdness to the charging indication. I think it said it was charging when it wasn't or vice versa.
So now the question becomes.
What do I need to do before an exchange?
Purchased from Best Buy on US Launch day without extended warranty.
Do I still have a warranty?
Can I go to the AT&T store in Sacramento?
Your phone has a 1 year hardware warranty. Talk to Best Buy, and force them to give you a replacement. I did that with AT&T, not putting it on the phone insurance, but the phone's warranty that came with it, for free.
Backup your apps using a tool like ROM Toolbox from the market (it's my favorite). When you restore your phone, all apps that AREN'T sideloaded will come back with the last Google Sync you made, so sync now. If you're sure, 100% that it's hardware and not software, make a backup via CWM and ignore all previous instructions, but if you're like me, you'll want a fresh restart with the ability to axe all the apps you don't use on a clean ROM.
When backing up all non-sideloaded apps, Google does it for you, use a backup program from the market to ONLY backup your sideloaded apps.
HUGE ADDENDUM:
READ THIS. Alright, before taking it back to Best Buy, flash Entropy's "Back To Stock" ROM and kernel. If you don't, you're done. Warranty voided. If they are intelligent and check the flashcounter, and see you tripped it, but you're on a stock ROM, you can talk your way outta it. Try thinking of something before you go in. The excuse I will use if ever needed is I was clueless about why my phone was ****ing up, so my friend who said he could fix it took my phone for a day and temporarily fixed it, and it worked alright for a couple days before the issue came back. So you can claim ignorance IF NEEDED, but most of the time they don't check. Just be sure to have an answer for if they do.
Sent from my SAMSUNG-SGH-I777 using xda premium
I do have a jig and I do not have the Exclamation Icon.
However my boot animation is no longer stock and I have not been able to read the flash counter. The Power-off, Hold volumes and plug USB thing is not working for me.
To date, I have not caught anything in software to cause this.
Getting myself ready, Thanks a million.
iqak said:
I do have a jig and I do not have the Exclamation Icon.
However my boot animation is no longer stock and I have not been able to read the flash counter. The Power-off, Hold volumes and plug USB thing is not working for me.
To date, I have not caught anything in software to cause this.
Getting myself ready, Thanks a million.
Click to expand...
Click to collapse
As long as you used a root method that should not have increased the counter, I think you can mobile Odin back to stock unrooted to prep for warranty return.
Sent from my SGH-I777 using XDA App
Shot back to this ROM
Kernel + cache + rooted UCKK6 system package: http://www.multiupload.com/NYL3XT51Y0
Feels like olden times.....Naked in front of the Gym class.
Beyond Best Buys 30 Days so had to go to the AT&T Service center.
They grilled me, checked, wiped, reflashed, yada-yada-yada.
Gave me the could be an app shpeel, did you use a car charger questions etc.
Long story short....
They want to try a new battery 1st.
So, news years eve overnight, maybe by Monday.
I admit this could be a possibility because I have had the battery lose a large amount of capacity in a short amount of time one the order of Full to Dead in 2-3 hours. This has occurred to me on maybe three or four occasions since launch day. Phone got warm to hot at the same time. This usually included a hard kill power off. Nice big gap / drop in battery stats.
Is there any way the phone would get a charging indication yet not charge?
Like if the USB port got wonked or crossed with something?
Additional Weirdness:
I have had the phone freeze up on me, picture turn weird as it gradually whitened to full white screen only.
No response from the keys or screen with the exception of a long power button press to recover. This occurred a few times since the original event (maybe 3) with the last one happening while plugging it back in for some juice for the return today.
Keeping this up to date in case others run across the same funkyness.
iqak said:
Shot back to this ROM
Kernel + cache + rooted UCKK6 system package: http://www.multiupload.com/NYL3XT51Y0
Feels like olden times.....Naked in front of the Gym class.
Beyond Best Buys 30 Days so had to go to the AT&T Service center.
They grilled me, checked, wiped, reflashed, yada-yada-yada.
Gave me the could be an app shpeel, did you use a car charger questions etc.
Long story short....
They want to try a new battery 1st.
So, news years eve overnight, maybe by Monday.
I admit this could be a possibility because I have had the battery lose a large amount of capacity in a short amount of time one the order of Full to Dead in 2-3 hours. This has occurred to me on maybe three or four occasions since launch day. Phone got warm to hot at the same time. This usually included a hard kill power off. Nice big gap / drop in battery stats.
Is there any way the phone would get a charging indication yet not charge?
Like if the USB port got wonked or crossed with something?
Additional Weirdness:
I have had the phone freeze up on me, picture turn weird as it gradually whitened to full white screen only.
No response from the keys or screen with the exception of a long power button press to recover. This occurred a few times since the original event (maybe 3) with the last one happening while plugging it back in for some juice for the return today.
Keeping this up to date in case others run across the same funkyness.
Click to expand...
Click to collapse
I got the "try a different battery" story too. Conveniently my wife also has the I777 as well, so tried hers. No joy for me. After that, rma was approved. Good luck!
Sent from my SGH-I777 using XDA App
It ain't the battery man. The symptoms you described fit perfectly with a fried micro usb port.
If you haven't set the flashcounter off, and your phone has the AT&T boot logo, then you're good to go as far as exchanging it goes. DO IT UNDER WARRANTY AND NOT INSURANCE. This is the **** quality of the usb connecter, not user caused.
Sent from my SAMSUNG-SGH-I777 using xda premium
I doubt it too, since the original event involved the AM unplugging from the charger. I always check the Next Amazon app, 1st thing.
I can honestly say that:
The phone has absolutely never been dropped.
The USB cable nor port has never been stressed, tweaked nor twisted.
Never used the phone with the cable attached.
Neither the phone nor the Taurus gunmetal case have a single scratch.
The phone has never been close to water, save for the obligatory post shower, AM, moist towel screen wipe (ok.... too much info).
I think I had 137 apps on this thing until the 1st event last week. In those original two months I've had maybe 5 force closes or other events. The force is definitely strong in this one!
I hope they forget the "new" battery when the time comes for the full swap?
As always, thanks for everyones help. I'll post this through beyond conclusion for the rest of us.
Definitely the USB port is screwed. I'm on my third phone cuz of this issue. First guy at best buy said it was probably because I wasn't using stock launcher. Whatever. Second replacement was easier, just a young girl who never even looked at my phone, and just gave me a new one. I did go to a different best buy second time to avoid possibly getting another phone from a bad batch. I've posted on other threads on this issue about the fact that this problem might be caused by the lack of a cover over the USB port. Maybe i'm wrong, but it seems to easy for junk to get in there. If you can't flash back to stock via computer, you can try mobile Odin, however I ended up soft bricking my phone trying to run the stock Odin one click via drop box through mobile Odin. Don't know if file didn't completely DL through drop box, but I couldn't fix soft brick since I couldn't connect phone to comp using the USB port. Long story short, my advice, flash stock while you still can, and keep it that way cuz the problem most likely won't go away.
Sent from my SAMSUNG-SGH-I777 using XDA App
Additional info:
I performed a factory data reset (from the settings screen) prior to re-loading the unbrick/return to stock ROM. Also wiped all three memory areas prior to the rom.
Last night the Driving mode Icon and V-Lingo kept popping back up as if I were connected to a car adapter. I have no use for either as I have no car adapter yet (was at home). No cable was attached at the time and the phone was sleeping. This occurred a half dozen times or so.
I also randomly receive the USB connected icon despite having nothing connected to the phone. Says MTP-Initialization.
Odin 3 worked yesterday without any issue. Droid explorer also appears to work but Kies has refused to connect since the event, even with the New years update. The Win7 pc randomly recognizes the phone. Sometimes it's ok, but mostly it does not show up at all with the pc saying "USB device not recognized...".
With USB Debugging turned on, Kies says:
"Reconnect the device in Samsung Kies (PC Studio) mode.Current mode not supported by Kies."
I switched USB debugging off 1st thing this morning and it looks like Kies USB is working ok now.
Kies Air works like a champ.
Still think the USB Port is dorked. Probably the USB controller chip as I don't think I have any physical looseness. I really wish USB connectors were longer and deeper with screwed attachments to the motherboard in addition to the soldering.
Correct me if I am wrong here, but I thought that the "Driving / V-Lingo Mode" is Hardware triggered and it is not possible to trigger this mode with any software. At least that is the impression I got by reading the car cable connection cable discussions.
More fuel for the bad USB port fire?
Since the multiple wipes and return to stock, I do not think I've had an event from sleeping to hard crash / reboot required.
Still having wake-ups and spurious driving mode activation's both plugged in and unplugged. This may or may not be accompanied by the V-Lingo, terms prompt.
Prior to going back when the replacement battery fails to improve things....
Can I kill / Delete everything on the phones internal SD memory?
Not thinking,.. I still had the Titanium Backup directory along with Clockwork Mod etc. still on the phone when I brought the phone to the service center. Had they checked the phone directory, I could have lost warranty, etc.
Any other directories I should look for?
Just Realized I had not stated my Hardware Level.
Model: SAMSUNG-SGH-I777
Android Version: 2.3.6
Baseband Version: I777UCKK6
Kernel: 2.6.35.7
Build No. GINGERBREAD.UCKK6
Still getting spurious wakes with the USB port thinking:
It's connected to a PC.
It's connected to the car
or V-Lingo launches thinking I'm about to take a trip.
All of these occur with nothing connected at all, and typically the phone is sleeping. Still have not had a repeat Hard crash since the wipes and return to stock.
Do we have enough of a known hardware history here to know / avoid certain builds?
No. Not much effort has been put into figuring the faulty USB port out. Entropy and I even hashed it out in Q&A, both of us thinking it might have been the software. Truth is, you'll probably find more info in the international SGS II community than here, as more were sold, and our SGH I777 was discontinued only a month or two after being brought to the market.
Because it hasn't been reported on much, no one has thought to start observing the hardware for faults. You should consider doing so - I can tell you some information on my phone model later, after I remove the battery and such. Maybe shoot GTX or Entropy a PM to ask them for tips on identifying different hardware models and state why you're interested. As I said, I'll post my info on my new replacement, and observe it to see if the same problem occurs as it did in the last one.
Sent from my SAMSUNG-SGH-I777 using xda premium
Here's a link to the thread I started when mine went tango uniform:
http://forum.xda-developers.com/showthread.php?t=1369647
I mentioned at one point about looking at device serial numbers to attempt to track bad hardware, but I'm not sure if that info is safe to post online when not coupled with device imei. I would think it is safe, but not sure.
Unfortunately I don't know if I can track down the info on my defective phone now, since it has been gone for several weeks.
Also: I was under the impression that the i777 had in fact NOT been discontinued, only not stocked in COR stores in LTE markets. I'd be interested in documentation on the discontinuation if you can provide it...
Sent from my SGH-I777 using XDA App
Wow, your thread has quite a few similarities.
With the exception of the ROM selections, the device responses appear to mimic my own dead on. I was on "update-unnamed-v1.0.4-full" when the issue reared its head. Jumped to v2.0.1 to see if it helped, but again, I seriously doubt this issue is ROM related.
I'm still waiting for the "overnight-ed" battery.
I expect it will arrive tomorrow. With any luck I can grab it from home at lunch and charge it at the office. Put an effort into trying it at least.
That pushes my eventual return out till Wednesday evening / Thursday morning. I'll be sure to get the serial number data from it before it goes back.
Would it be insecure of me to post the old serial number data after the exchange?
I'm wondering if charging device, cable or PC could have had something to do with the failure. Pretty sure the cable was stock, but the plug may have been a logitech. This arrangement had been used nightly since launch date, so I doubt it.
Electronic chips can do some funny things. I'm fairly certain the port itself is still firmly attached.
As always, thanks for everybody's help.
Aloha,
I have a Stock Verizon Samsung Galaxy S6 Edge. I was sitting on my couch watching tv when my phone lit up. I thought I got a message, picked it up and it said the charger connected is not genuine and charging was stopped to protect the phone (not the exact message). It was not plugged into anything. I ignored the screen. After a few minutes the screen activated again but was completely black with the exception of a tiny "x" in the bottom left corner of the screen. A voice came on and said to connect my Gear VR and install the Gear VR app. I do not own a Gear VR and until this issue did not know what it was. There was nothing I could do to get out of the screen. I tried to restart the phone and couldn't. Finally did a hard reboot. After booting up like normal it was only a minute before it did the same thing again. It renders the phone completely useless. I booted into safe mode and uninstalled everything related to Gear VR. There were no less than 3 apps that I did not install (I am assuming Samsung pushed them to the phone). It seemed to do the trick but the next day the apps were back and it did it again. I called Verizon, they had no idea what to do. They had me wipe the phone. It worked for a day before doing it again. I called Samsung and they had never heard of the issue. I can't find a thread here of anyone else with the issue either, however there are at least 50 people on YouTube that have commented on the following video with the same issue.
Here is a video of the issue (not me but someone else with the same issue)
https://www.youtube.com/watch?v=GtdahXCetu4
Here is the deal... Samsung was unable to help. They sent me a new phone under warranty. Its been 2 weeks and now the new one is doing the same thing!!!! I don't understand how this is so persistent an issue and no one on xda has posted on it. To make things more complicated when I had the first issue I was able to go into safe mode then application manager and uninstall the apps. Now they are appearing are no longer appearing under "installed" apps, it appears with the system apps and cannot be uninstalled. I have never experienced anything like this.
So there it is, I am hoping the genius of XDA can help where Samsung has failed. Thank you in advance for all the great work you guys do!
i got the same problem on my note 4... i try falshing a lot of oficial firmwares but nothing work
Work-around fix
jir0x said:
i got the same problem on my note 4... i try falshing a lot of oficial firmwares but nothing work
Click to expand...
Click to collapse
I was able to find a work around for the problem. I am not satisfied considering Samsung has offered no solution and taken no responsibility. However, if you boot into safe mode by holding the volume down and power button at the same time you can use your phone. Then go to play store and download Package Disabler Pro. This will allow you to disable the faulty Samsung Gear VR bloatware apps without rooting. It's a $2 band-aid but the solution worked for me. It has the added bonus of getting rid of all the other bloatware they load on the phone too. NFL app, I am looking at you! There was someone who said they cleaned the usb port and that worked. It didn't work for me though. So far no help from the XDA community, what's up with that?
I already install the app... thanks for the tip... but my USB port is not responding.... no charging, some times show me power sharing USB mode on... no OTG working... do you have and a idea of how to clean it?
jir0x said:
I already install the app... thanks for the tip... but my USB port is not responding.... no charging, some times show me power sharing USB mode on... no OTG working... do you have and a idea of how to clean it?
Click to expand...
Click to collapse
Use isopropyl alcohol to clean your electronics. Typically a q-tip works fine but it will not get into the port so you need to find something that will get in there. You might be able to use a cloth dipped in the alcohol and something narrow like the blunt end of a needle to work it in the port. Don't go too crazy. Rubbing the alcohol along the contacts is usually sufficient. Unless you got something corrosive on the contacts. Good luck to you.
my s6 edge was having the same problem every time i plug the cable in the micro usb port, samsug gear vr pops out and next black screen with x. additional problem 1. not able to recognize by pc 2. disconnecting while charging 3. fast charging is not working 4. sometimes it take 4 hrs to charge.
having this problem for almost a month now tried everything from hard reset , cleaning the micro usb port and i dont wanna wait for 3 months without a phone for the warranty
fortunately i was able to fix it by my self yesterday. the problem was the flat metal in the middle of the micro usb port was pushed downward (screen facing up) so i just needed to lift it up a bit by using some flat tweezers (pls be careful) and everything works fine now.. solved all the problems i mentioned above
work 100%
Got a unique issue with my G5. Have had it in a Lifeproof case for awhile now.
Last night, it spent most of the time riding in my back jeans pocket where it always does. I've had zero issues with sitting in the car, and whatnot....as I'm not a hipster that wears tight jeans that could possibly damage the device. Anywho, I got out of the car, dropped the phone into my pocket, and went about my evening at work - which involved ZERO sitting.
I go to pull out the device to make a call, verify my fingerprint, and nothing. Well, almost nothing. Its as if half of my screen is "disconnected", and the other half is out of sync. I've attached a youtube video to see what I'm talking about. ( https://youtu.be/357GcnV2-9Y ) My first thought was the ribbon cable became partially dislodged from its plug on the motherboard. I first tried flexing the phone, to see if it magically worked, or changed. Nada.
This am, brought it to the VZW store, expecting a quick fix, but since it shows no damage at all I got nothing but a warranty replacement request, and a promise it would be delivered within 3 days. Thats not good enough, as I use this thing for work. So I looked at alternatives...
I've browsed the teardown on ifixit, and was surprised at its simplicity. I pulled it apart, and re-seated the display ribbon cable, to no avail. Still apparently toast.
I've managed to get through the boot up pattern security I set up, and the phone is active. I just cant get it into MTP mode to copy my crap as I'm guessing I need to pull down and click on the notification to switch it.....which, of course, I cannot see. Basically, I just want to get my crap out of the internal storage before I ship this one back. Obviously I'm going to wipe it with the Android Device Manager before I deactivate, but still would like to salvage something.
Anybody have any thoughts? Or maybe is there a second ribbon cable somewhere that wasnt mentioned in the teardown?
Youtube link: https://youtu.be/357GcnV2-9Y
I have no advice as to how to get your files off, I'm sorry about that.
But I wanted to confirm that this isn't an isolated occurrence and it happened to me! I also babied my phone and never dropped it and it was always in a case.
I don't know what to blame as the cause, I'm hoping just bad quality control. I was hoping it's not due to flexing because it's not as sturdy due to the bottom of the phone not being physically attached.
Photos of the same thing on mine: https://imgur.com/a/eEAmA
This happened 15 days after I bought it and Best Buy returned it for a new one which three weeks later started bootlooping which was a whole fiasco to get repaired and took over a month. LG's quality control is horrible.
+1 as I am having this issue on a Sprint G5, sent to LG for repair after Sprint was no help. 29 days after purchase.
Hello. A few quick searches on my part found a thread here on the forums for controlling your device from your PC. It also includes a script to run when your phone is in recovery to enable USB Debugging. Try it out ( http://forum.xda-developers.com/showthread.php?t=2786395 ). Hopefully I have helped. If you want to just salvage files, you can enable USB Debugging and pull everything through the USB. However, if you want to still use your apps, or harvest app data, or even use titanium backup or the like to make a complete backup to transfer to the new device, enable USB Debugging, then control your phone. Follow the above thread's instructions to do so.
Thank you for your time,
Xzanah
after taking the module apart and putting it back the phone stuck not booting up with a message "insert a supported module to turn on your phone".
The issue I believe is not related to the module itself, since the same story with camera module.
The phone could have been exposed to the high humidity the day before. Before taking it apart the phone used to make occasional sound notification like it has been plugged in to charge.
Tried to clean data pins, disassemble it but no success.
I am having the same exact problem and I was wondering if you ever figured out how to fix it?
yobritt said:
I am having the same exact problem and I was wondering if you ever figured out how to fix it?
Click to expand...
Click to collapse
no, LG has told me to send the device for a service.
I'm on a trip and quite far from any cell phone store but I would appreciate on updates with your phone as well.
upd. I have a suspicion on two metal pins going from the module. if that's the module detector pins, then they might not be connected properly. blocking them w a tape on a working phone could shed some light on this theory.
My Experience
Thought I was the only one with this problem! My phone suddenly started constantly flashing the "USB" symbol with the "Insert Cable to Charge Phone" message and associated beep, which forced me to turn off the master volume...so I couldn't hear the phone ring!. The "Insert Supported Module" happened a few times at the beginning when I first pulled out and re-inserted the module/battery, but then mysteriously stopped. I went to an AT&T store and swapped the module with their display phone, and it seemed to stop (at least for the 5+ min I tried it), so I've been trying to find a replacement bottom module (I believe it's called the "Charging Module" or "Loudspeaker"), but to no avail. I tried purchasing one (SSTParts dot com look for "LG G5 Loudspeaker"), but that came without the electronic board, so I also picked up Ebay #282082091333) to go with it...but lo and behold, when I put them together and tried it, the phone gives me the "Insert Supported Module" message and won't boot. I then tried the old circuit board with the new housing, and it did boot up...but the flashing USB came back, at least for a few minutes. So I'm waiting to see if the problem comes back full blast. So we now know that the phone will only take an OEM part, at least regarding the electronics. Called LG to see if I could buy one, but they said I had to send it in for repairs...which I don't want to do (you know how it is with intermittent problems...). One thing I was able to do was to turn off the "Notification" volume (there are four Volume controls in the "Sound" settings; this is the 3rd one down) and it seems that this quieted the problem...so it keeps happening, but it's not causing me any functional concerns...though I worry that one day it might. I've looked at Ebay #401119970468, but though it looks identical, the listing says it's for an H850, and mine's the H820...so is it worth the risk? Any other updates or ideas out there? I'm thinking of going to the AT&T store and swapping out the display model's module when no one's looking...
I sent my phone for service. Hopefully I'll have the news soon.
Okay, so they they returned the phone back to the store saying "the damage is too expensive" and it's beyond the warranty. I'm pretty mad, will go to pick it up and see wtf is going on.
Won't turn back on..
ArtDesire said:
after taking the module apart and putting it back the phone stuck not booting up with a message "insert a supported module to turn on your phone".
The issue I believe is not related to the module itself, since the same story with camera module.
The phone could have been exposed to the high humidity the day before. Before taking it apart the phone used to make occasional sound notification like it has been plugged in to charge.
Tried to clean data pins, disassemble it but no success.
Click to expand...
Click to collapse
Happened to me about 5 minutes ago. Try blowing some air on the module.. trust me it will work.
Also if no airdryer is handy, take out the module let it sit out overnight and reconnect few hours later.it works. It gives time to dry out. This is a major flaw.mother****ers; They owe us the G6
Air it out it'll come back at around half an hour,expect it to also have low battery power.
airing it out didnt work for me.
the only thing that worked for me was to replace the bottom part, ie. the charging module. I got one from ebay and it worked like a charm. My g5 is almost back in its new condition.
on ebay, search for Genuine Charging Module Bottom Chin
Fixed
My wife's phone had this same problem. I think it mostly dirty contacts that cause this problem. I used contact cleaner, let dry assembled and it worked great. These companies have you over a barrel when you send it in.
this issue is with the dumb bottom power module I have same issue but I am lucky that I had bought the LG Camera module that has this module built in, so I had a backup so to speak (other than I can't use my case at the moment) and Sprint no longer has the module, so I will be ordering these http://www.ebay.com/itm/like/282313529509?chn=ps&dispItem=1 (They look new and having a pack of 3 of these should be worth it.) hopefully this works for others too.
Thanks.
I have a doubt
I have in my hands 2 g5 phones
one from sprint and one from cellcom?fixme?
however I CAN NOT exchange this module among phones. If I do so, I receive the error which prevents booting.
But every module works fine on its phone
I talked to a friend who received a lot of these phones for sale
all from sprint, and he say he could not exchange this part in the phones and instead he had to mark every part to its phone to prevent accidental swapping.
I told to him it should be impossible to be this way, and came to this forum/thread to satisfy my ignorance.
any comments?
yurais said:
I have a doubt
I have in my hands 2 g5 phones
one from sprint and one from cellcom?fixme?
however I CAN NOT exchange this module among phones. If I do so, I receive the error which prevents booting.
But every module works fine on its phone
I talked to a friend who received a lot of these phones for sale
all from sprint, and he say he could not exchange this part in the phones and instead he had to mark every part to its phone to prevent accidental swapping.
I told to him it should be impossible to be this way, and came to this forum/thread to satisfy my ignorance.
any comments?
Click to expand...
Click to collapse
I have a Verizon and sprint g5 and its the same between the two modules which irritates me too cause I figured extra parts
ArtDesire said:
Okay, so they they returned the phone back to the store saying "the damage is too expensive" and it's beyond the warranty. I'm pretty mad, will go to pick it up and see wtf is going on.
Click to expand...
Click to collapse
This is far far too late, I know. But those brass (I assume, as they are contacts which would need to be fairly durable) connectors you mentioned covering are 100 % the problem. I lightly, and I do mean very lightly, wet the pad of my fingertip and wet each of those connectors for the hope of conductivity. It worked like a charm. After around 100x of the module error, blowing with a blow dryer and trying to clean off the inner contacts blindly, it finally worked. I've had to do this on a few occasions now and it always works.
Hope this helps someone out,
regurak
I found the solution, you dont have to buy another one, it's just maintenance.
I tried doing some maintenance to all metal contacts I found and it's fixed right away, I assume this would apply to most if not all cases, some contact points are in the upper phone body, so no wonder why someone would get the error with any modules he/she tried. Let me know if it works for you but I think it will, you dont need to buy another part/phone.
Don't forget to hit the THANKS button.
SamaelThuum said:
I tried doing some maintenance to all metal contacts I found and it's fixed right away, I assume this would apply to most if not all cases, some contact points are in the upper phone body, so no wonder why someone would get the error with any modules he/she tried. Let me know if it works for you but I think it will, you dont need to buy another part/phone.
Don't forget to hit the THANKS button.
Click to expand...
Click to collapse
Ok it's been a week or two after I dissassembled the charging piece and posted those pictures and all that and IT JUST HAPPENED AGAIN LAST NIGHT. I noticed it happened because my battery was totally dead and I tried to start charging from my computer's USB 3.0, I remember it also started like this the first time, SO, I guess it's a software thing, not hardware. As soon as you plug it to the computer it will start taking energy, so, you know that even if you unplug the phone from anything, it will still show the error message supported module blabla. As soon as this happens to you, UNPLUG THE PHONE so it doesnt take charge, so, if it keeps showing the error message by itself and hopefully the battery would be so low that it wont show it for more than a minute before it shuts off due to battery. (I know you would say, well, just hard cycle the phone by taking the battery out and in again and try to turn it on or to plug to normal charger, I tried this but it would still show the error, even after I tried draining phone by holding power button without battery for like 1 min, only way that seemed to "reset" it was if batt COMPLETELY died, there's a point where if u try to turn on it only says like "battery too low to turn on"), SO, after battery COMPLETELY died, I plugged it to A NORMAL CHARGER and it worked it time.
SO, if battery is dead, I wont try to charge by PC USB for now
Just happened to my phone out of nowhere.
I kept getting the usb connection options message on my phone, then it just kept buzzing for no reason. So I went to restart the phone and now I'm getting the Insert Supported Module error.
I already know AT&T and our phone insurance will be completely useless. Damn phone isn't even paid off. The LG G5 was the BIGGEST waste of money ever. I hate this stupid phone.
JC Pro1000S Phone NAND IC Programmer
latest JC Pro 1000S programmer which it can match most of the testing module, recently i found a new web for phone repair tools supplying, it is a nice team, and i have ordered a data test module with jc pro 1000s for my phone repair shop, honestly it is a nice experiences, it can save time and solve the motherboard fault fast.
And recently ,i found there exist products in amazon, i want to try, is there someone can provide some advise for me ?
I spilled coffee on my phone and it started sating "insert a supported module to turn on your phone" I put it in a bag of rice over night and it is still displaying the same message. I have no idea what to do. Im worried that all the pictures/videos I have on the phone is lost as well. has anyone that was able to get their phone working again lost all pictures or videos?