Related
Last night, as I was getting my phone loaded up with travel software for my trip to San Francisco. My phone's screen decided to do go bezerk with Vertical lines. I've seen posts on it, but people just say go buy a T6 bit and make sure the cable is tight. Has this ever worked? It almost seems more like the default video settings got hozed. I've done all manners of resets, left it off the charger. I even blindly upgraded the rom (which amazingly was successful (it's trying to make a new partnership))
Nothing appears to work. I will get the T6 bit and open it up, but only because it is now worthless and I have nothing to lose. If anyone successfully fixed this problem please reply....
Dan
I saw the same symptoms when I dropped my XDA. I googled a lot then and found that this happens also spontaneously and is possibly due to the LCD connector getting disconnected from the board.
I had it repaired by O2 without a fee (Of course I didn´t tell them I dropped it ).
Good luck
Matthias
This started earlier in the week. I think I loaded the Free Monopoly, Contract killer and Text Plus in the morning when it started. I'm thinking this was Tuesday or Wednesday morning after Christmas.
At the Time I immediately killed and uninstalled all three of the recent app additions. This did not appear to resolve the issue.
Symptoms
Screen would not remain off for more than a few minutes without turning itself back on again. Full screen wakes.
Occasionally and without warning the phone would completely turn itself off, requiring the very long power button press to turn on again (was a full power-down).
Since this has started I decided to upgrade to the latest unamed rom.
This does not appear to have helped anything, although the frequency may have been reduced. I don't think this is related to the ROM since the issue survived the factory reset / wipe / rom change.
Questions
Are there any internal logs that may help to point me in the right direction?
If so, where / how can I view them?
I'm seeing a RILJ dialer something under Partial wakelocks in BBS.
I see this as [p]_RILJ under Kernal wakelocks as well. Any Idea what this is?
I admit, I was getting a bit silly with the quantity of Apps I had loaded and still running well at the time. Amazed the phone was still going very strong with no issues at all. I'm trimming this back on the new rom.
Any help would be greatly appreciated.
Random Illumination Wakes and sleep crashes.
Still trying to nail this down.
Additional observations.
Timing appears to be random.
When I say the screen wakes up, I'm mean illuminating.
The wakes appear almost as often as the power off freeze. What I mean is the quantity of complete power off's is similar to the screen wakes.
It's very possible that the same event may be causing both the screen wake and the hard starts. Neither issue occured prior to this the starting of both events.
I have occasionally seen the "Driving Mode" steering wheel icon pop-up, while unplugged. I've not connected this phone to any kind driving interface as of yet, so this is a surpriseds.
Today I had additional issues with extremely heavy battery drain in a short period of time. I had incorrectly added 2650mA under battery capacity beneath Calibration tab of "Battery Monitor Widget Pro".
Still looking for help finding and viewing any error logs on the device.
Does anyone know of some basic error log files on the device?
Again, all help is greatly appreciated.
Under Recent unamed ROM but I do not believe the ROM is the issue.
iqak said:
Still trying to nail this down.
Additional observations.
Timing appears to be random.
When I say the screen wakes up, I'm mean illuminating.
The wakes appear almost as often as the power off freeze. What I mean is the quantity of complete power off's is similar to the screen wakes.
It's very possible that the same event may be causing both the screen wake and the hard starts. Neither issue occured prior to this the starting of both events.
I have occasionally seen the "Driving Mode" steering wheel icon pop-up, while unplugged. I've not connected this phone to any kind driving interface as of yet, so this is a surpriseds.
Today I had additional issues with extremely heavy battery drain in a short period of time. I had incorrectly added 2650mA under battery capacity beneath Calibration tab of "Battery Monitor Widget Pro".
Still looking for help finding and viewing any error logs on the device.
Does anyone know of some basic error log files on the device?
Again, all help is greatly appreciated.
Under Recent unamed ROM but I do not believe the ROM is the issue.
Click to expand...
Click to collapse
These random screen wakes, particularly with the car mode activations, are what I was seeing when my usb port on the device failed. there are several threads in the general and QA forums regarding usb failures, you might want to dig around in there to see if other behavior is similar. I think one poster mentioned cleaning out the USB port with alcohol and a small paint brush. I had tried doing the same with canned air, but that did not help me. I ended up with a warranty replacement device.
Sent from my SGH-I777 using XDA App
I think you may be onto something.
Since the event I am also having issues connecting up to my Win7 Pc.
On the morning of the event, I remember a brief weirdness to the charging indication. I think it said it was charging when it wasn't or vice versa.
So now the question becomes.
What do I need to do before an exchange?
Purchased from Best Buy on US Launch day without extended warranty.
Do I still have a warranty?
Can I go to the AT&T store in Sacramento?
I think you may be onto something.
Since the event I am also having issues connecting up to my Win7 Pc.
On the morning of the event, I remember a brief weirdness to the charging indication. I think it said it was charging when it wasn't or vice versa.
So now the question becomes.
What do I need to do before an exchange?
Purchased from Best Buy on US Launch day without extended warranty.
Do I still have a warranty?
Can I go to the AT&T store in Sacramento?
Your phone has a 1 year hardware warranty. Talk to Best Buy, and force them to give you a replacement. I did that with AT&T, not putting it on the phone insurance, but the phone's warranty that came with it, for free.
Backup your apps using a tool like ROM Toolbox from the market (it's my favorite). When you restore your phone, all apps that AREN'T sideloaded will come back with the last Google Sync you made, so sync now. If you're sure, 100% that it's hardware and not software, make a backup via CWM and ignore all previous instructions, but if you're like me, you'll want a fresh restart with the ability to axe all the apps you don't use on a clean ROM.
When backing up all non-sideloaded apps, Google does it for you, use a backup program from the market to ONLY backup your sideloaded apps.
HUGE ADDENDUM:
READ THIS. Alright, before taking it back to Best Buy, flash Entropy's "Back To Stock" ROM and kernel. If you don't, you're done. Warranty voided. If they are intelligent and check the flashcounter, and see you tripped it, but you're on a stock ROM, you can talk your way outta it. Try thinking of something before you go in. The excuse I will use if ever needed is I was clueless about why my phone was ****ing up, so my friend who said he could fix it took my phone for a day and temporarily fixed it, and it worked alright for a couple days before the issue came back. So you can claim ignorance IF NEEDED, but most of the time they don't check. Just be sure to have an answer for if they do.
Sent from my SAMSUNG-SGH-I777 using xda premium
I do have a jig and I do not have the Exclamation Icon.
However my boot animation is no longer stock and I have not been able to read the flash counter. The Power-off, Hold volumes and plug USB thing is not working for me.
To date, I have not caught anything in software to cause this.
Getting myself ready, Thanks a million.
iqak said:
I do have a jig and I do not have the Exclamation Icon.
However my boot animation is no longer stock and I have not been able to read the flash counter. The Power-off, Hold volumes and plug USB thing is not working for me.
To date, I have not caught anything in software to cause this.
Getting myself ready, Thanks a million.
Click to expand...
Click to collapse
As long as you used a root method that should not have increased the counter, I think you can mobile Odin back to stock unrooted to prep for warranty return.
Sent from my SGH-I777 using XDA App
Shot back to this ROM
Kernel + cache + rooted UCKK6 system package: http://www.multiupload.com/NYL3XT51Y0
Feels like olden times.....Naked in front of the Gym class.
Beyond Best Buys 30 Days so had to go to the AT&T Service center.
They grilled me, checked, wiped, reflashed, yada-yada-yada.
Gave me the could be an app shpeel, did you use a car charger questions etc.
Long story short....
They want to try a new battery 1st.
So, news years eve overnight, maybe by Monday.
I admit this could be a possibility because I have had the battery lose a large amount of capacity in a short amount of time one the order of Full to Dead in 2-3 hours. This has occurred to me on maybe three or four occasions since launch day. Phone got warm to hot at the same time. This usually included a hard kill power off. Nice big gap / drop in battery stats.
Is there any way the phone would get a charging indication yet not charge?
Like if the USB port got wonked or crossed with something?
Additional Weirdness:
I have had the phone freeze up on me, picture turn weird as it gradually whitened to full white screen only.
No response from the keys or screen with the exception of a long power button press to recover. This occurred a few times since the original event (maybe 3) with the last one happening while plugging it back in for some juice for the return today.
Keeping this up to date in case others run across the same funkyness.
iqak said:
Shot back to this ROM
Kernel + cache + rooted UCKK6 system package: http://www.multiupload.com/NYL3XT51Y0
Feels like olden times.....Naked in front of the Gym class.
Beyond Best Buys 30 Days so had to go to the AT&T Service center.
They grilled me, checked, wiped, reflashed, yada-yada-yada.
Gave me the could be an app shpeel, did you use a car charger questions etc.
Long story short....
They want to try a new battery 1st.
So, news years eve overnight, maybe by Monday.
I admit this could be a possibility because I have had the battery lose a large amount of capacity in a short amount of time one the order of Full to Dead in 2-3 hours. This has occurred to me on maybe three or four occasions since launch day. Phone got warm to hot at the same time. This usually included a hard kill power off. Nice big gap / drop in battery stats.
Is there any way the phone would get a charging indication yet not charge?
Like if the USB port got wonked or crossed with something?
Additional Weirdness:
I have had the phone freeze up on me, picture turn weird as it gradually whitened to full white screen only.
No response from the keys or screen with the exception of a long power button press to recover. This occurred a few times since the original event (maybe 3) with the last one happening while plugging it back in for some juice for the return today.
Keeping this up to date in case others run across the same funkyness.
Click to expand...
Click to collapse
I got the "try a different battery" story too. Conveniently my wife also has the I777 as well, so tried hers. No joy for me. After that, rma was approved. Good luck!
Sent from my SGH-I777 using XDA App
It ain't the battery man. The symptoms you described fit perfectly with a fried micro usb port.
If you haven't set the flashcounter off, and your phone has the AT&T boot logo, then you're good to go as far as exchanging it goes. DO IT UNDER WARRANTY AND NOT INSURANCE. This is the **** quality of the usb connecter, not user caused.
Sent from my SAMSUNG-SGH-I777 using xda premium
I doubt it too, since the original event involved the AM unplugging from the charger. I always check the Next Amazon app, 1st thing.
I can honestly say that:
The phone has absolutely never been dropped.
The USB cable nor port has never been stressed, tweaked nor twisted.
Never used the phone with the cable attached.
Neither the phone nor the Taurus gunmetal case have a single scratch.
The phone has never been close to water, save for the obligatory post shower, AM, moist towel screen wipe (ok.... too much info).
I think I had 137 apps on this thing until the 1st event last week. In those original two months I've had maybe 5 force closes or other events. The force is definitely strong in this one!
I hope they forget the "new" battery when the time comes for the full swap?
As always, thanks for everyones help. I'll post this through beyond conclusion for the rest of us.
Definitely the USB port is screwed. I'm on my third phone cuz of this issue. First guy at best buy said it was probably because I wasn't using stock launcher. Whatever. Second replacement was easier, just a young girl who never even looked at my phone, and just gave me a new one. I did go to a different best buy second time to avoid possibly getting another phone from a bad batch. I've posted on other threads on this issue about the fact that this problem might be caused by the lack of a cover over the USB port. Maybe i'm wrong, but it seems to easy for junk to get in there. If you can't flash back to stock via computer, you can try mobile Odin, however I ended up soft bricking my phone trying to run the stock Odin one click via drop box through mobile Odin. Don't know if file didn't completely DL through drop box, but I couldn't fix soft brick since I couldn't connect phone to comp using the USB port. Long story short, my advice, flash stock while you still can, and keep it that way cuz the problem most likely won't go away.
Sent from my SAMSUNG-SGH-I777 using XDA App
Additional info:
I performed a factory data reset (from the settings screen) prior to re-loading the unbrick/return to stock ROM. Also wiped all three memory areas prior to the rom.
Last night the Driving mode Icon and V-Lingo kept popping back up as if I were connected to a car adapter. I have no use for either as I have no car adapter yet (was at home). No cable was attached at the time and the phone was sleeping. This occurred a half dozen times or so.
I also randomly receive the USB connected icon despite having nothing connected to the phone. Says MTP-Initialization.
Odin 3 worked yesterday without any issue. Droid explorer also appears to work but Kies has refused to connect since the event, even with the New years update. The Win7 pc randomly recognizes the phone. Sometimes it's ok, but mostly it does not show up at all with the pc saying "USB device not recognized...".
With USB Debugging turned on, Kies says:
"Reconnect the device in Samsung Kies (PC Studio) mode.Current mode not supported by Kies."
I switched USB debugging off 1st thing this morning and it looks like Kies USB is working ok now.
Kies Air works like a champ.
Still think the USB Port is dorked. Probably the USB controller chip as I don't think I have any physical looseness. I really wish USB connectors were longer and deeper with screwed attachments to the motherboard in addition to the soldering.
Correct me if I am wrong here, but I thought that the "Driving / V-Lingo Mode" is Hardware triggered and it is not possible to trigger this mode with any software. At least that is the impression I got by reading the car cable connection cable discussions.
More fuel for the bad USB port fire?
Since the multiple wipes and return to stock, I do not think I've had an event from sleeping to hard crash / reboot required.
Still having wake-ups and spurious driving mode activation's both plugged in and unplugged. This may or may not be accompanied by the V-Lingo, terms prompt.
Prior to going back when the replacement battery fails to improve things....
Can I kill / Delete everything on the phones internal SD memory?
Not thinking,.. I still had the Titanium Backup directory along with Clockwork Mod etc. still on the phone when I brought the phone to the service center. Had they checked the phone directory, I could have lost warranty, etc.
Any other directories I should look for?
Just Realized I had not stated my Hardware Level.
Model: SAMSUNG-SGH-I777
Android Version: 2.3.6
Baseband Version: I777UCKK6
Kernel: 2.6.35.7
Build No. GINGERBREAD.UCKK6
Still getting spurious wakes with the USB port thinking:
It's connected to a PC.
It's connected to the car
or V-Lingo launches thinking I'm about to take a trip.
All of these occur with nothing connected at all, and typically the phone is sleeping. Still have not had a repeat Hard crash since the wipes and return to stock.
Do we have enough of a known hardware history here to know / avoid certain builds?
No. Not much effort has been put into figuring the faulty USB port out. Entropy and I even hashed it out in Q&A, both of us thinking it might have been the software. Truth is, you'll probably find more info in the international SGS II community than here, as more were sold, and our SGH I777 was discontinued only a month or two after being brought to the market.
Because it hasn't been reported on much, no one has thought to start observing the hardware for faults. You should consider doing so - I can tell you some information on my phone model later, after I remove the battery and such. Maybe shoot GTX or Entropy a PM to ask them for tips on identifying different hardware models and state why you're interested. As I said, I'll post my info on my new replacement, and observe it to see if the same problem occurs as it did in the last one.
Sent from my SAMSUNG-SGH-I777 using xda premium
Here's a link to the thread I started when mine went tango uniform:
http://forum.xda-developers.com/showthread.php?t=1369647
I mentioned at one point about looking at device serial numbers to attempt to track bad hardware, but I'm not sure if that info is safe to post online when not coupled with device imei. I would think it is safe, but not sure.
Unfortunately I don't know if I can track down the info on my defective phone now, since it has been gone for several weeks.
Also: I was under the impression that the i777 had in fact NOT been discontinued, only not stocked in COR stores in LTE markets. I'd be interested in documentation on the discontinuation if you can provide it...
Sent from my SGH-I777 using XDA App
Wow, your thread has quite a few similarities.
With the exception of the ROM selections, the device responses appear to mimic my own dead on. I was on "update-unnamed-v1.0.4-full" when the issue reared its head. Jumped to v2.0.1 to see if it helped, but again, I seriously doubt this issue is ROM related.
I'm still waiting for the "overnight-ed" battery.
I expect it will arrive tomorrow. With any luck I can grab it from home at lunch and charge it at the office. Put an effort into trying it at least.
That pushes my eventual return out till Wednesday evening / Thursday morning. I'll be sure to get the serial number data from it before it goes back.
Would it be insecure of me to post the old serial number data after the exchange?
I'm wondering if charging device, cable or PC could have had something to do with the failure. Pretty sure the cable was stock, but the plug may have been a logitech. This arrangement had been used nightly since launch date, so I doubt it.
Electronic chips can do some funny things. I'm fairly certain the port itself is still firmly attached.
As always, thanks for everybody's help.
so my amaze has been out of commission for a solid four months and i now have a nexus 5, but today i tried something. I originally thought my amaze's screen ribbon was messed up (it also has a missing contact in the headphone jack the left one to be exact, and both speakers are shot -prior to demolition-), but as it turns out there is actually a short somewhere in the circuitry. I took the liberty of completely tearing apart the phone (literally the plastic band around the glass is destroyed now). so after I have a pile of phone guts i start to put back together what I can. basically I had the screen, circuit boards, and battery sitting in it's shell. I also cleaned off a little corrosion on some of the parts too. then I plug it into my computer and bam the screen comes on! I almost had a heart attack, I honestly didn't expect that, and what is more interesting is that I was able to everything fine until it came time to flashing a ruu to get it back to stock, it wouldn't do it. but I kid you not, after multiple failed ruu flash attempts and a re-lock of the boot-loader I push the power button (more of a squishie than a button now) it started booting up CM10 like it was the day it died on me four months ago! Then when it finished booting up, the touch screen started freaking out and thought that I was touching it everywhere (i'm so glad I always turn on show touches in dev options) then it died again, I guess the short became active again, but here is the weird part, when I had it plugged into my pc and it started glitching I would unplug it and it shorted my pc and made it do a self-save power-out. I just thought i would share this with you guys to see if you have had any hardware probs out of you'r amazes.
I'm sure plenty of people have them.
Screen bleed is the most famous.
Randomly shutting off is common too.
HTC has crappy power buttons on a lot of devices.
I got bit by all 3 of those (but my power button wasn't quite dead yet) before I got bit by the bug that our flash chip has. I was trying to use my phone as a USB drive and copied a ton of stuff over, the progress bar stopped moving and the phone didn't seem to be running right, so I rebooted. Somehow it bricked and now the charging light wouldn't even come on. Started from the unbrick tricks, but I was way worse off than what they are for and near as I could tell something had disappeared really early on in the bootchain process and it was unfixable without direct access to the eMMC to rewrite the whole image.
Later found out once I got a pantech burst (which has very similar hardware) to replace my amaze that the MMC chip we have can get confused and randomly swaps blocks of storage around. It's easiest to trigger if you have lots of writes pending and the operating system tries to deallocate a block (like trim on a SSD); sometimes the chip will de-allocate the wrong block. Mine happened to garble something really close to the beginning resulting in my brick.
Much later I got a broken phone off ebay to rip apart to see if I could get the many gigs of data I MOVED to my phone immediately before it died only to find it just had a dead battery...maybe. It was well used, but didn't look physically damaged. It turned on but the screen was just static, like an analog tv with no channel. Couldn't get it working, but on other phones it looks like this is what happens when the chip in the LCD dies.
Combined the two broken phones to make a working one and find that this board has something going on where the battery drains when the phone is shut off, thus explaining why the battery that came with it was completely toast. Maybe I screwed up the rebuild, but I don't know how.
tl;dr: Yes, I have had some hardware problems.
Yeah I had that power button issue ( the problem is it splits apart and gets corrosion in it and its awfully wobbly) I had had that problem with my galaxy Nexus's volume rocker too (I had it for development) , i split it open and scraped off the corrosion and closed it back up it didn't come apart after that either it was fine. I also had the reboots , random extreme power drain from 100% - 30% - then dead in minutes ( it was a rare occurrence though), the LCD short, bad charger connection, and like 1/2 inch of the touch sensor didn't work( it was just at the tip of the twrp slider too so I had to use clockwork). You know its ironic looking back before I got it I was looking at reviews and they all said it had that "unmatched build quality" and it ended up being one of the most hardware plagued phones of its time, quality was a key factor when I chose it, though I did slightly overuse it, i think it shouldn't have been so badly designed, I only had mine for just over 1 year of my 2 year contract and I didn't even get it from the contract, I broke my T-Mobile g2x after 6 months with it and got the amaze through insurance [which was BS since i paid monthly for it, had to send my broken phone to them (which I could have fixed for less), and pay the difference between its price and the price of the amaze. I ended up paying full price for the amaze and the monthly insurance bill, I would have been better off not getting the insurance because it limited me to only getting the amaze and the sensation "phones of equal or lessee value" ($250 more than the g2x), they screwed me over]. Even though its in pieces and will most likely never work again I will probably hold onto it forever because it was a great phone, even if it let me down a few times. I learned around 90% of everything I know about android developing and software developing in general from that phone and its really sentimental to me. Lolz all my broken and worthless stuff is sentimental to me, I think I'm may be a little bit of a hoarder but oh well.
Sent from my Nexus 5 using xda app-developers app
Uuhh this post was a mistake... My bad, I done messed up
Here are pictures from after I tore it apart to get it working and it booting up after it was dismembered (after it booted it was fine, It would pick up touch from the messed up side but at the same time it went crazy and picked up "touches" everywhere, even when I wasn't touching it so everything almost worked but then died again) sorry the last one blurred I was riding in a car
Sent from my Nexus 5 using xda app-developers app
Hi, I have a problem with my T399n.
My phone doesn't turn on, I installed CM12 and it was good, then I flashed the stock ROM from metro again, everything was good about a month, one day I made a call, whatsapp, text and then I put it in my pocket, then when I pulled it out like 10 minutes later and it was rebooting, I didn't pay attention to this because sometimes my phone reboots itself, later It was power off. I pulled the battery, reinserted it and nothing, connected usb cable, nothing, tried to charge it and nothing, Its like my phone died. Looking for a fix, there is the usb jig that work with others galaxy's.
So I just want to know if I'm fried or if there's a last hope to revive this phone with the usb jig
Thanks!
Something similar to this happened to me, would love to know the answer...
just today...
just today, not 2 hours ago at most I was playing around with my galaxy light, deciced to root and mod it.. first step was to, ofc flash a custom recovery... well like most things I pursue I ended up fighting the damn thing for HOURS!! could not get it to register on my computer for the life of me.. now I'm far from a dev and probably one of the least experienced on/around here but something so trivial as lack of drivers, udev, faulty port/cords isn't my forte.. so eventually I whipped out my handy dandy usb jig and .... nothing... *head scratch* hmmm.... now its got my attention... so I get out the multimeter usb data/charging cable and it does show signs of life, easily registering 5.1v / 0.4 mah ... now I'm getting anxious.... so its time for the next test... usb-otg connected to dbl usb-type-A converter to connect to the pooter (it never works but I wish it would ) and nothing there... so otg to my main mobile, reverse it... hmmm seems this lil guy is taking in charge and no data xfer of any kind... since id already rotated various cables I turned my attention to the charging port.. under 6x magnification and too many lumens light I could hardly see any problems but persisted with the 99% isopropyl anyhow... end result "wtf is wrong with this garbage....?) and just as I went to throw it at the wall I spotted my personal "boneyard" where all of my former problematic/faulty devices end up and just in sight was another tmobile galaxy light, broken lcd but logic board intact.. so a quick flip of the wrist and a smack on the back and the 2 became one... fired her up, plugged it in and BAM.. instantly detected... and for some reason I cant quite seem to put my finger on, I had the urge to power it back off and insert my usb jig one final time to see if it infact would work with the galaxy light.... *device in left hand... jib in the right.... bead of sweat steadily sliding down my ruffled brow... time seemed to all but come to a screeching halt as the two came closer until the moment of trust had arrived... the initial contact, the penetration (lol) .. the pause... BOOM factory mode*
so, now that u read that half illiterate rambling from a barely educated redneck shut-in to determine if the usb jig works with galaxy light or not .. the answer is yes... it does unless its a piece of crap like one of the 2 I own is...
KatharsisSoul said:
Hi, I have a problem with my T399n.
My phone doesn't turn on, I installed CM12 and it was good, then I flashed the stock ROM from metro again, everything was good about a month, one day I made a call, whatsapp, text and then I put it in my pocket, then when I pulled it out like 10 minutes later and it was rebooting, I didn't pay attention to this because sometimes my phone reboots itself, later It was power off. I pulled the battery, reinserted it and nothing, connected usb cable, nothing, tried to charge it and nothing, Its like my phone died. Looking for a fix, there is the usb jig that work with others galaxy's.
So I just want to know if I'm fried or if there's a last hope to revive this phone with the usb jig
Thanks!
Click to expand...
Click to collapse
It does in fact work. If asking about the USB mount, from my knowledge you would've had to already installed them by turning the function on like I did in the first screen shot.
If you need them I can link them to my drive or mega. Whichever is best. Think I have drop box still too.
And yes. I have bricked this phone I'm using now for a solid 3 days when I first started with it. However cm12 has bugs, after the second time it rebooted and bricked on me I went back to Tigerlily I even had no SIM error but somehow fixed that when flashed back to stock. Cm12 caused me to flash back to stock about 3 times a day. Too much headache. Guess thats why we are not supposed to do this to our primary phones. on tigerlily ive Had a little trouble keeping super su in his place too, Got home last night and POOF, just gone for no known reason. finally got him to stick by installing him into the system with lucky patcher. Flashify, flashfire, and even rom installer all failed to keep him there. . I have also stripped down almost every file just for fun to see what other fine items I could damage, Finally found where they hide the dialer codes for the phone. They are not in any files that i have spent the last for years looking in. The codes are inside of the APK. The last place I decided to look. Everything I know is self taught and just recently started working with apps for windows 10 and merging android files into windows apps.
Now , I'm actually quite impressed with it's capabilities .
Really what's helped me dial everything in was the helped of an app called Mixplorer with all the ad-on's all of which are free.
Good luck with your brick. Myself, I have 3 other phones I'm currently working on unbricking. One of which is a hard bricked LG motion. Flashed th err wrong firmware to it a year ago. Just this week got the cup to recognize it. the code to get into the first service menu pictured here on the bottom left is *#0808#
Really what's helped me dial everything in was the helped of an app called Mixplorer with all the ad-on's all of which are free.
Good luck with your brick. Myself, I have 3 other phones I'm currently working on unbricking. One of which is a hard bricked LG motion. Flashed th err wrong firmware to it a year ago. Just this week got the cup to recognize it.
when youre ready to really see whats going on you can dial *#9900# for all the System Dump features.
after taking the module apart and putting it back the phone stuck not booting up with a message "insert a supported module to turn on your phone".
The issue I believe is not related to the module itself, since the same story with camera module.
The phone could have been exposed to the high humidity the day before. Before taking it apart the phone used to make occasional sound notification like it has been plugged in to charge.
Tried to clean data pins, disassemble it but no success.
I am having the same exact problem and I was wondering if you ever figured out how to fix it?
yobritt said:
I am having the same exact problem and I was wondering if you ever figured out how to fix it?
Click to expand...
Click to collapse
no, LG has told me to send the device for a service.
I'm on a trip and quite far from any cell phone store but I would appreciate on updates with your phone as well.
upd. I have a suspicion on two metal pins going from the module. if that's the module detector pins, then they might not be connected properly. blocking them w a tape on a working phone could shed some light on this theory.
My Experience
Thought I was the only one with this problem! My phone suddenly started constantly flashing the "USB" symbol with the "Insert Cable to Charge Phone" message and associated beep, which forced me to turn off the master volume...so I couldn't hear the phone ring!. The "Insert Supported Module" happened a few times at the beginning when I first pulled out and re-inserted the module/battery, but then mysteriously stopped. I went to an AT&T store and swapped the module with their display phone, and it seemed to stop (at least for the 5+ min I tried it), so I've been trying to find a replacement bottom module (I believe it's called the "Charging Module" or "Loudspeaker"), but to no avail. I tried purchasing one (SSTParts dot com look for "LG G5 Loudspeaker"), but that came without the electronic board, so I also picked up Ebay #282082091333) to go with it...but lo and behold, when I put them together and tried it, the phone gives me the "Insert Supported Module" message and won't boot. I then tried the old circuit board with the new housing, and it did boot up...but the flashing USB came back, at least for a few minutes. So I'm waiting to see if the problem comes back full blast. So we now know that the phone will only take an OEM part, at least regarding the electronics. Called LG to see if I could buy one, but they said I had to send it in for repairs...which I don't want to do (you know how it is with intermittent problems...). One thing I was able to do was to turn off the "Notification" volume (there are four Volume controls in the "Sound" settings; this is the 3rd one down) and it seems that this quieted the problem...so it keeps happening, but it's not causing me any functional concerns...though I worry that one day it might. I've looked at Ebay #401119970468, but though it looks identical, the listing says it's for an H850, and mine's the H820...so is it worth the risk? Any other updates or ideas out there? I'm thinking of going to the AT&T store and swapping out the display model's module when no one's looking...
I sent my phone for service. Hopefully I'll have the news soon.
Okay, so they they returned the phone back to the store saying "the damage is too expensive" and it's beyond the warranty. I'm pretty mad, will go to pick it up and see wtf is going on.
Won't turn back on..
ArtDesire said:
after taking the module apart and putting it back the phone stuck not booting up with a message "insert a supported module to turn on your phone".
The issue I believe is not related to the module itself, since the same story with camera module.
The phone could have been exposed to the high humidity the day before. Before taking it apart the phone used to make occasional sound notification like it has been plugged in to charge.
Tried to clean data pins, disassemble it but no success.
Click to expand...
Click to collapse
Happened to me about 5 minutes ago. Try blowing some air on the module.. trust me it will work.
Also if no airdryer is handy, take out the module let it sit out overnight and reconnect few hours later.it works. It gives time to dry out. This is a major flaw.mother****ers; They owe us the G6
Air it out it'll come back at around half an hour,expect it to also have low battery power.
airing it out didnt work for me.
the only thing that worked for me was to replace the bottom part, ie. the charging module. I got one from ebay and it worked like a charm. My g5 is almost back in its new condition.
on ebay, search for Genuine Charging Module Bottom Chin
Fixed
My wife's phone had this same problem. I think it mostly dirty contacts that cause this problem. I used contact cleaner, let dry assembled and it worked great. These companies have you over a barrel when you send it in.
this issue is with the dumb bottom power module I have same issue but I am lucky that I had bought the LG Camera module that has this module built in, so I had a backup so to speak (other than I can't use my case at the moment) and Sprint no longer has the module, so I will be ordering these http://www.ebay.com/itm/like/282313529509?chn=ps&dispItem=1 (They look new and having a pack of 3 of these should be worth it.) hopefully this works for others too.
Thanks.
I have a doubt
I have in my hands 2 g5 phones
one from sprint and one from cellcom?fixme?
however I CAN NOT exchange this module among phones. If I do so, I receive the error which prevents booting.
But every module works fine on its phone
I talked to a friend who received a lot of these phones for sale
all from sprint, and he say he could not exchange this part in the phones and instead he had to mark every part to its phone to prevent accidental swapping.
I told to him it should be impossible to be this way, and came to this forum/thread to satisfy my ignorance.
any comments?
yurais said:
I have a doubt
I have in my hands 2 g5 phones
one from sprint and one from cellcom?fixme?
however I CAN NOT exchange this module among phones. If I do so, I receive the error which prevents booting.
But every module works fine on its phone
I talked to a friend who received a lot of these phones for sale
all from sprint, and he say he could not exchange this part in the phones and instead he had to mark every part to its phone to prevent accidental swapping.
I told to him it should be impossible to be this way, and came to this forum/thread to satisfy my ignorance.
any comments?
Click to expand...
Click to collapse
I have a Verizon and sprint g5 and its the same between the two modules which irritates me too cause I figured extra parts
ArtDesire said:
Okay, so they they returned the phone back to the store saying "the damage is too expensive" and it's beyond the warranty. I'm pretty mad, will go to pick it up and see wtf is going on.
Click to expand...
Click to collapse
This is far far too late, I know. But those brass (I assume, as they are contacts which would need to be fairly durable) connectors you mentioned covering are 100 % the problem. I lightly, and I do mean very lightly, wet the pad of my fingertip and wet each of those connectors for the hope of conductivity. It worked like a charm. After around 100x of the module error, blowing with a blow dryer and trying to clean off the inner contacts blindly, it finally worked. I've had to do this on a few occasions now and it always works.
Hope this helps someone out,
regurak
I found the solution, you dont have to buy another one, it's just maintenance.
I tried doing some maintenance to all metal contacts I found and it's fixed right away, I assume this would apply to most if not all cases, some contact points are in the upper phone body, so no wonder why someone would get the error with any modules he/she tried. Let me know if it works for you but I think it will, you dont need to buy another part/phone.
Don't forget to hit the THANKS button.
SamaelThuum said:
I tried doing some maintenance to all metal contacts I found and it's fixed right away, I assume this would apply to most if not all cases, some contact points are in the upper phone body, so no wonder why someone would get the error with any modules he/she tried. Let me know if it works for you but I think it will, you dont need to buy another part/phone.
Don't forget to hit the THANKS button.
Click to expand...
Click to collapse
Ok it's been a week or two after I dissassembled the charging piece and posted those pictures and all that and IT JUST HAPPENED AGAIN LAST NIGHT. I noticed it happened because my battery was totally dead and I tried to start charging from my computer's USB 3.0, I remember it also started like this the first time, SO, I guess it's a software thing, not hardware. As soon as you plug it to the computer it will start taking energy, so, you know that even if you unplug the phone from anything, it will still show the error message supported module blabla. As soon as this happens to you, UNPLUG THE PHONE so it doesnt take charge, so, if it keeps showing the error message by itself and hopefully the battery would be so low that it wont show it for more than a minute before it shuts off due to battery. (I know you would say, well, just hard cycle the phone by taking the battery out and in again and try to turn it on or to plug to normal charger, I tried this but it would still show the error, even after I tried draining phone by holding power button without battery for like 1 min, only way that seemed to "reset" it was if batt COMPLETELY died, there's a point where if u try to turn on it only says like "battery too low to turn on"), SO, after battery COMPLETELY died, I plugged it to A NORMAL CHARGER and it worked it time.
SO, if battery is dead, I wont try to charge by PC USB for now
Just happened to my phone out of nowhere.
I kept getting the usb connection options message on my phone, then it just kept buzzing for no reason. So I went to restart the phone and now I'm getting the Insert Supported Module error.
I already know AT&T and our phone insurance will be completely useless. Damn phone isn't even paid off. The LG G5 was the BIGGEST waste of money ever. I hate this stupid phone.
JC Pro1000S Phone NAND IC Programmer
latest JC Pro 1000S programmer which it can match most of the testing module, recently i found a new web for phone repair tools supplying, it is a nice team, and i have ordered a data test module with jc pro 1000s for my phone repair shop, honestly it is a nice experiences, it can save time and solve the motherboard fault fast.
And recently ,i found there exist products in amazon, i want to try, is there someone can provide some advise for me ?
I spilled coffee on my phone and it started sating "insert a supported module to turn on your phone" I put it in a bag of rice over night and it is still displaying the same message. I have no idea what to do. Im worried that all the pictures/videos I have on the phone is lost as well. has anyone that was able to get their phone working again lost all pictures or videos?