Hello All!
I'm quite new to this forum and not sure if anyone else had this problem before, but I think it's worth a thread anyway. I always solved my android problems on my own, though I haven't got the slightest of clues of what's going on with my phone right now.
So the problem is what's the title of the thread. Whenever I take a picture with the camera with flash enabled, the phone shuts down or freezes. Not sure which, because the screen goes black immediately after taking the picture, and it will not come back by touching the screen or pushing the power button or pushing it for a long time to switch it on or restart it. The phone only comes back to life if I remove the battery and put it back.
Some testing I did so far:
- The flash is working on it's own, it doesn't cause any problem. I tried it with a flashlight app.
- the camera works well without flash enabled, no shut down/freeze there.
- tried 2 camera apps, Camera Zoom FX, and the stock camera app for Samsung S3. Both caused the shut down / freeze thing with flash enabled when I took the picture, and both worked well without flash enabled.
- The only modification I did recently is replacing the battery, which works pretty well without any issues or strange behaviour.
Some other info's that might be needed:
Model : GT-I9300
The phone is rooted.
Android version : 4.3 - Stock (no modification, not flashed, no cyanogenmod)
Any suggestions?
Hello and welcome on XDA,
I would like to know which battery you are using.
After that I would suggest you doing a factory reset.
Kind regards
Trafalgar Square
Camera drivers have probably borked.. It has happened to my old s3 a while ago.
Backup, reset, flash stock twice and go from there. It's the only real fix that i know of.
Beamed in by telepathy.
Model Number: MT2L03
Build: MT2-L03C00B322
Android version: 5.1
EMUI 3.1
Not rooted.
Not sure exactly what the issue is. I think it needs a new battery. Because when it gets down to 10% left it will randomly go down to 2% all of the sudden, then I will get that message saying "phone powering off" then the phone is difficult to ever get back on... which is why I try to never let the battery go completely dead.
Anyways the other night it went completely dead..... I charged it for forever it seemed, I noticed it was a little warmer than usual.
I ignored it and left it plugged in.
The next day I took it apart (I have taken it apart before, and put it back together with everything working fine)
Reason I've taken it apart in the past is because I had to replace the lcd screen because the other one got sat on and it shattered.
So I have an originally white phone with a black lcd screen....
Anyways I took the phone apart again, looked at the battery to make sure it wasn't bloated or warm anymore. It was fine.
I turned it back on and I noticed when I open the stock camera app it kept saying "can't connect to camera" or something similar.
So I took it apart again, unplugged the camera and plugged it back in, tried rebooting the phone, and when I opened camera again the phone then rebooted itself a few times.
Now instead of getting the message of "unable to connect to camera" it's as if the phone doesn't see the rear camera at all anymore.
The flash for the rear camera doesn't work anymore either.
I got it to turn on for a while, when it couldn't connect to the rear camera, but then it didn't want to turn off, then the phone rebooted itself, and now I can't get the rear camera or the flash to work.
The front camera works fine. But as for the rear camera there are no options to switch to it like there used to be.
On the top of the camera app there used to be a sort of "refresh" icon that would switch between the two cameras, that's gone though.
I also tried downloading apps that tell you about android hardware... and they say for secondary camera something like "not detected"
I made sure though.... the rear camera is plugged in all the way.
I even tried the backup and reset thing....
I don't know how to boot this model of phone into safe mode. I tried holding the power button, but I'm not sure if you hold the physical button, or long press the power icon on the screen???
I opened the camera app and went to settings and restored defaults.
I also tried opening app info for camera and clicking clear data. Neither helped.
How do I get android to see that there is a camera there?
Would downgrading the phone to the original build it was on help?
I think it was originally android 4.3.
Edit: So my main questions are... how do I boot into safe mode?
Would rooting it and clearing the dalvik cache work maybe? Isn't that what causes android to say "optimizing app X of X" when booting up?
How do I root this phone? After I root it would there be anything I can do to troubleshoot the rear camera or flash?
It just seems weird to me that one minute it says it can't connect, but the flash was working. Then the phone rebooted itself, and now it doesn't even seem to realize that there is a rear camera plugged in. And now the flash for camera isn't working either. Even did a backup and reset.
Hi,
I bought an LG G5 second hand a couple of days ago. Everything works absolutely perfect until I use the gallery or camera app. They seem to function normally, however randomly the touch screen will just stop working in the respective app. It "unsticks" if I lock and unlock the phone, but only temporarily - while the touchscreen is frozen I can still rotate the screen, change volume using the buttons, even take a photo with the vilume key. In the gallery it occurs when scrolling through photos; especially if they are larger more complex images. I've tried other camera apps, other galleries, a phone reset/restore, safe mode, a cache clear, no sd card, no sim - everything!!!!
The phone is on Nougat 7.0 and is unlocked.
Wondering if a OS flash might fix this or if it seems like a hardware issue?
Like I said, every other function of the phone is fine - can watch HD videos, scroll the internet no problem!?
Any help is much, much appreciated!!! Really can't afford an expensive repair or replacement ):
aplestormy said:
Hi,
I bought an LG G5 second hand a couple of days ago. Everything works absolutely perfect until I use the gallery or camera app. They seem to function normally, however randomly the touch screen will just stop working in the respective app. It "unsticks" if I lock and unlock the phone, but only temporarily - while the touchscreen is frozen I can still rotate the screen, change volume using the buttons, even take a photo with the vilume key. In the gallery it occurs when scrolling through photos; especially if they are larger more complex images. I've tried other camera apps, other galleries, a phone reset/restore, safe mode, a cache clear, no sd card, no sim - everything!!!!
The phone is on Nougat 7.0 and is unlocked.
Wondering if a OS flash might fix this or if it seems like a hardware issue?
Like I said, every other function of the phone is fine - can watch HD videos, scroll the internet no problem!?
Any help is much, much appreciated!!! Really can't afford an expensive repair or replacement ):
Click to expand...
Click to collapse
You could try LGup or could ship it to LG. You should be covered under 1year warranty still.
Wazzup.
Over at the Pixel 6 Pro fair, we have quite the number of people having problems with random reboots. We are trying to narrow it in - Android12? Pixel 6? Software? Hardware?
So - anyone here with the same set of problems? Or does the Pixel 6 not have that kind of issue?
For reference: https://forum.xda-developers.com/t/random-reboots.4353231/
I have gotten several random reboots as well. 256gb seafoam pixel 6. In particular, I was using "Frep" automation app (unrooted, used pc to start server) to do repetitive image searches in a game. Also the phone was sitting on a wireless charger while doing this. I noticed my phone felt pretty warm, wonder if it could be overheating?
Could be a naughty 3rd party app. Have you tried safe mode?
I posted this here:
P6 Bluetooth Problems
My p6 will see most some of my Bluetooth devices (laptop, tablet, TV, earbuds) . It pairs with the earbuds, but everything else it will try and pair, usually does not. If and when hen it does pair, that pairing is dropped dropped within 5 secs...
forum.xda-developers.com
My random reboots (or crashes that forced me to reboot) almost entirely stem from the wifi+bluetooth implementation. I found a sure-fire way to crash it during setup. Without word vomiting here, connecting the P6 with and to other devices has proved more difficult than any previous Pixel (for me).
mruno said:
Could be a naughty 3rd party app. Have you tried safe mode?
Click to expand...
Click to collapse
Not yet. It's also hard to "force" it (the reboots, I am not able to replicate it manually). Yesterday it just randomly happened whilst the phone laid idle next to me, thrice at the morning, about one time through late afternoon, then one time evening. I just notice the screen lighting up, then the Google logo comes, meaning the phone restarted.
I'm also pretty sure that Bluetooth/Wifi settings differed when the reboots happened, ergo at some times bluetooth was on, then when it rebooted, bluetooth was off. At no time when the reboots happened had I a bluetooth device connected. WiFi was online though, all the time.
What all the reboots have in commong though (at least the ones where I am concerned), is that the phone is just laying next to me, or somewhere, being in idle - doing as far as I know, nothing. It never happened when I used the phone or put it under load, so my P6 never "crapped" out under me. That's why I am not that concerned about this as of now, but it's certainly a nuisance to unlock the phone every time with my darn pin.
(Concerning 3rd party app) - I'd say that's unlikely. I copied my files over from my Pixel 4 XL and have not yet added one singular other app to my P6 Pro, so it should have gone naughty before my transfer over.
Hi! I experienced a big crash on the pixel 6. When I was configuring telegram, the app crashed and then the screen got black. After a minute it rebooted to the Google logo with a loading bar underneath. It was blocked in that state, but I could reboot it with volume up + power button.
I was pretty scared as the usual button down + power button didn't do anything lol
12 (SD1A.210817.036) on my pixel 6, occurred randomly when opening camera app. Happend 7-10 times.
dirtyissa62 said:
12 (SD1A.210817.036) on my pixel 6, occurred randomly when opening camera app. Happend 7-10 times.
Click to expand...
Click to collapse
Odd. I never had a problem whilst using the phone, my phone only rebooted when laying idle (even though today I had no reboots at all, alas I didn't use the phone much, maybe 2h SoT without any heavy lifting).
Something in android 12 is bugging around, maybe we have to open support tickets.
dirtyissa62 said:
Something in android 12 is bugging around, maybe we have to open support tickets.
Click to expand...
Click to collapse
I just talked for a while with a Google rep and he said that they are not aware of any reboot problems, no people over at Google Forums have reported such a thing. "We do not monitor Reddit or XDA" - so he said he opened a support ticket to the responsible team and they would look into it, he also asked that I / we report/feedback this under -> Settings -> Tips & Support -> Feedback.
We also talked about a lens flare problem, that at least the Pixel 6 Pro has. If you shot some photos where the sun is directly shining into the camera, you might want to re-check them. Most of mine have either some sort of big circular green dot in them, or a big beam of light like in a phone with a very bad HDR processing. It seems to be some sort of software glitch, he also reported that.
So hopefully those things can get fixed.
This was the follow-up email:
Thank you for contacting Google support.
This email is regarding the chat conversation we had earlier today, I'm sorry we weren't able to complete it. Hence I wanted to follow up via email to ensure all your queries have been answered.
Please re-launch the camera app and check if the issue is fixed.
Please be assured our developer team is working on this to fix it as soon as possible. We would really appreciate your kind understanding as we work on this to fix it for you.
If there is anything apart from this that needs clarification, please feel free to reply back to this email. I'll be more than happy to assist you.
Thanks!
Nova
The Google Support Team
I'm having similar restarts while phone is sitting on a table doing nothing. Tried a factory reset and was fine until overnight on charge and it happened again.
Also have had a few times where wifi has stopped working for some reason. Not sure if related.
Not had any reboots but quiet a few app crashes in especially FB will be scrolling away and bang just closes also Amazon app ,
Well that was interesting.. When it rebooted that time, it gave me an error screen saying it could not load and may be corrupt. I had two options, try again and factory reset. Try again got me back running, but I'm wondering do I got as defective device now.. or if it's software related.
So after a lot of messing around, I think I have narrowed down what may be causing my reboots. It only seems to happen when I am using "Frep" to play macros on a game while charging my phone.. the phone gets pretty hot, and reboots when I tap the screen or try to swipe home or recent apps. Maybe its overheating, or maybe its "Frep" playing naughty.. but Frep did work perfectly fine on my old $200 used Nord N10 5g. Will update if it reboots while not doing this.
no reboots or crashes so far, not doing any gaming - but using phone for email, surfing, whatsapp etc and also a work profile for MS outlook and teams.
I have/had similar issues with my Pixel 6 (128GB - europe unlocked).
I was transferring old data via cable from my old (Xiaomi Mi A1) to the Pixel 6. This resulted in sluggish performance, crashes every 15 minutes. The crashes would randomly occur and behave mostly like this:
Try to unlock phone with fingerprint sensor
Fingerprint sensor lights up, nothing happens, no haptic response
Swiping up to the PIN entry. Enter PIN and hit enter. Nothing happens. Now freeze.
Screen turns black and it takes phone to reboot on average ~7minutes
Factory Reset; Installed apps manually (standard messaging apps, no games etc), better performance, problem persists
Factory reset; boot into safemode. It now took way longer to provoke the issue. But it still happened.
After this I contacted the customer service and they will provide me with a replacement. But now after a night of idle, the phone was working for 3-4 hours without any issue at all with most of my apps installed. It just now went into a random reboot (could only notice because it asked for PIN because of the reboot). But not the 8 minute blank black screen type of reboot.
I am really unsure what is the issue at hand here. But have to say that experience is less than ideal.
Mine just happened last night, not charging or running anything 3rd party apps (all from App Store). I tried to use the camera after eating dinner and noticed that double clicking power button doesn't open the camera anymore. After unlocking the phone it appears that the phone has restarted.
Is anyone running Private DNS on their system like Adguard DNS or NextDNS? I did some searching and people reported some private DNS were causing Android to crash. It was suppose to be fixed in previous Android versions but it could be back again.
I haven't noticed any random reboots (and the lock screen will require a pin to be entered after reboot and says this on the screen, so you should know the phone rebooted). I've had the P6 since the official release date. In fact, I haven't restarted the phone in days.
I run a wide variety of apps. Some from the Play store and some sideloaded. I think that any reboot issues are probably app related. Remember that A12 is very new and the are surely still some compatibility issues that app developers haven't found/fixed yet.