Hi,
I bought an LG G5 second hand a couple of days ago. Everything works absolutely perfect until I use the gallery or camera app. They seem to function normally, however randomly the touch screen will just stop working in the respective app. It "unsticks" if I lock and unlock the phone, but only temporarily - while the touchscreen is frozen I can still rotate the screen, change volume using the buttons, even take a photo with the vilume key. In the gallery it occurs when scrolling through photos; especially if they are larger more complex images. I've tried other camera apps, other galleries, a phone reset/restore, safe mode, a cache clear, no sd card, no sim - everything!!!!
The phone is on Nougat 7.0 and is unlocked.
Wondering if a OS flash might fix this or if it seems like a hardware issue?
Like I said, every other function of the phone is fine - can watch HD videos, scroll the internet no problem!?
Any help is much, much appreciated!!! Really can't afford an expensive repair or replacement ):
aplestormy said:
Hi,
I bought an LG G5 second hand a couple of days ago. Everything works absolutely perfect until I use the gallery or camera app. They seem to function normally, however randomly the touch screen will just stop working in the respective app. It "unsticks" if I lock and unlock the phone, but only temporarily - while the touchscreen is frozen I can still rotate the screen, change volume using the buttons, even take a photo with the vilume key. In the gallery it occurs when scrolling through photos; especially if they are larger more complex images. I've tried other camera apps, other galleries, a phone reset/restore, safe mode, a cache clear, no sd card, no sim - everything!!!!
The phone is on Nougat 7.0 and is unlocked.
Wondering if a OS flash might fix this or if it seems like a hardware issue?
Like I said, every other function of the phone is fine - can watch HD videos, scroll the internet no problem!?
Any help is much, much appreciated!!! Really can't afford an expensive repair or replacement ):
Click to expand...
Click to collapse
You could try LGup or could ship it to LG. You should be covered under 1year warranty still.
Related
Hi
I have an unlocked samsung galaxy s4 gt-i19505
Recently after i updated to 4.4.2 kitkat i started having problems. After the phone is not being used for a while, when i press the unlock button the unlock screen appears but the circle with the lock inside it is missing and the phone appears to loose touch i can't unlock the phone or pull down the notification panel. When i press the lock button again the screen goes black and the phone just freezes completely. It doesn't react to the unlock button any more or to the home screen button. I have to take out the battery and then everything is normal again until the phone is left unused for a while again.
I tried reinstalling the firmware again but it didn't help. I didn't factory reset the phone as I don't want to be setting it up again as it takes me a while. Does anyone have similar problems knows how to fix it ?
Thanks.
mateusz8591 said:
Hi
I have an unlocked samsung galaxy s4 gt-i19505
Recently after i updated to 4.4.2 kitkat i started having problems. After the phone is not being used for a while, when i press the unlock button the unlock screen appears but the circle with the lock inside it is missing and the phone appears to loose touch i can't unlock the phone or pull down the notification panel. When i press the lock button again the screen goes black and the phone just freezes completely. It doesn't react to the unlock button any more or to the home screen button. I have to take out the battery and then everything is normal again until the phone is left unused for a while again.
I tried reinstalling the firmware again but it didn't help. I didn't factory reset the phone as I don't want to be setting it up again as it takes me a while. Does anyone have similar problems knows how to fix it ?
Thanks.
Click to expand...
Click to collapse
It sucks to reset, but you gotta do what you gotta do. That is often the first step of troubleshooting as it eliminates lots of other possibilities all at once. Especially if you updated to 4.3 to 4.4.2 without wiping. I know Samsung says it's cool and give OTA updates and all that, but I've worked on dozens and dozens of Samsung devices and they always seem to run best if you factory reset after updating (or downgrading). There are tons of apps that can back up your call logs, texts, apps, contacts, etc that you can use to restore afterwards. Then you just gotta log back into your accounts and set up your home screen. It's annoying, but will probably be quicker than trying to troubleshoot one little thing after another. Just the nature of the beast with stuff like this. It's not Samsung's fault per se, just how software is. It seems to run differently on different phones without much rhyme or reason.
es0tericcha0s said:
It sucks to reset, but you gotta do what you gotta do. That is often the first step of troubleshooting as it eliminates lots of other possibilities all at once. Especially if you updated to 4.3 to 4.4.2 without wiping. I know Samsung says it's cool and give OTA updates and all that, but I've worked on dozens and dozens of Samsung devices and they always seem to run best if you factory reset after updating (or downgrading). There are tons of apps that can back up your call logs, texts, apps, contacts, etc that you can use to restore afterwards. Then you just gotta log back into your accounts and set up your home screen. It's annoying, but will probably be quicker than trying to troubleshoot one little thing after another. Just the nature of the beast with stuff like this. It's not Samsung's fault per se, just how software is. It seems to run differently on different phones without much rhyme or reason.
Click to expand...
Click to collapse
Hey i reseted my phone and the problem seemed to be fixed but it happened again. Do you know what can I do to fix it ?
Anyone else having problems with auto-rotate on the Nexus 9? I am sure it worked, briefly, while I was setting up the tablet for the first time, but after installing a few apps (netflix, dropbox, adobe reader) and configed various email accounts and such, it stopped working. The tablet display is permanently in portrait mode, although if I play a movie in netflix it will force it to switch to to landscape whereupon it will be permanently stuck in landscape until the next shutdown and restart.
I've checked the setting on the drop down- auto-rotate is certainly enabled. I have tried disabled and re-enabling it, no difference.
I've downloaded a ball-in-labyrinth game, and I think that has indicated the issue- the sensors seem to be completely broken, no matter how I rotate the tablet the game thinks I have it in the same position and the ball just sits stuck in the upper corner of the game board.
I tried a full system restore, no difference.
I guess the next step is to call up google and go for an exchange.
HjortTyson said:
Anyone else having problems with auto-rotate on the Nexus 9? I am sure it worked, briefly, while I was setting up the tablet for the first time, but after installing a few apps (netflix, dropbox, adobe reader) and configed various email accounts and such, it stopped working. The tablet display is permanently in portrait mode, although if I play a movie in netflix it will force it to switch to to landscape whereupon it will be permanently stuck in landscape until the next shutdown and restart.
I've checked the setting on the drop down- auto-rotate is certainly enabled. I have tried disabled and re-enabling it, no difference.
I've downloaded a ball-in-labyrinth game, and I think that has indicated the issue- the sensors seem to be completely broken, no matter how I rotate the tablet the game thinks I have it in the same position and the ball just sits stuck in the upper corner of the game board.
I tried a full system restore, no difference.
I guess the next step is to call up google and go for an exchange.
Click to expand...
Click to collapse
Im having exactly the same issue. Except mine never worked. I would love to find out what really is the issue. I installed some sensor software and hardware seems to be the problem
Same issue here. Auto-rotation does not work.
If I want landscape mode, I have to launch a game, and then get back to the home screen...
5 minutes with the tablet and already I feel I have to exchange it.
Sensors are not working. Maybe this is a big issue for HTC. Maybe they got a bad batch from a provider.
HjortTyson said:
Anyone else having problems with auto-rotate on the Nexus 9? I am sure it worked, briefly, while I was setting up the tablet for the first time, but after installing a few apps (netflix, dropbox, adobe reader) and configed various email accounts and such, it stopped working. The tablet display is permanently in portrait mode, although if I play a movie in netflix it will force it to switch to to landscape whereupon it will be permanently stuck in landscape until the next shutdown and restart.
I've checked the setting on the drop down- auto-rotate is certainly enabled. I have tried disabled and re-enabling it, no difference.
I've downloaded a ball-in-labyrinth game, and I think that has indicated the issue- the sensors seem to be completely broken, no matter how I rotate the tablet the game thinks I have it in the same position and the ball just sits stuck in the upper corner of the game board.
I tried a full system restore, no difference.
I guess the next step is to call up google and go for an exchange.
Click to expand...
Click to collapse
Same problem, I solved by turning off the geolocation that seems to alter the accelerometer ... Hopefully the problem is software ... I wait for the OTA on November 12 before replacing
Same here, auto rotate does work when its wants to. Usually after reboot but gets stuck in either portrait of landscape and then is in that view mode forever more or until you reboot again
Will wait for Nov 12th update, hopefully will fix the notification light issue too
noodlemctwoodle said:
Same here, auto rotate does work when its wants to. Usually after reboot but gets stuck in either portrait of landscape and then is in that view mode forever more or until you reboot again
Will wait for Nov 12th update, hopefully will fix the notification light issue too
Click to expand...
Click to collapse
We hope to resolve, or that settling and clearing the various logs '' unlock the sensor''
Root of the problem
I also have this problem. Got N9 on preorder only for it to arrive yesterday in New Zealand. Shortly after setting up the device rotation stopped working. After searching the web I came across this.... "besttopics.net/link/185987_q-nexus-9-bug-screen-rotation" (sorry not able to post links).
It turns out that when ever the GPS radio fires up it shuts down the other sensors. Turn GPS off and rotation works fine. If its stuck you can turn the GPS off and reboot the device and things are back to normal.
This sounds like a hardware issue to me but will see what HTC say.
I have the Problem since yesterday . I activated Google now yesterday ,so this was my first guess. I just deactivated Google now and rebooted the device. It looks like that fixed it. Screen rotation works again!
Hope this helps.
Deactivating Google Now fixed mine too.
Count me in. It happened to me, twice. First time it happened, nothing seemed to help. Restarting didnt`t help. Shaking didn`t, either. So I installed a sensor monitoring app and it told me, there were no data at all from the rotation sensor. Two days later everything changed to normal behaviour, just like so. It started after watching a Netflix movie, btw.
The second time I could reactivate the sensor by starting an app called Bamboo Paper. This forced my Nexus 9 to go from landscape mode to portrait mode. And rotation worked fine since then.
So, at first glance, it seems to be a hardware problem. But then again, some apps seem to be able to trigger the `faulty` sensor. Thus, it might as well be a problem on the software side.
Let`s hope it will be solved by a future Lollipop update.
All the best from Germany,
knallgrau
It has happened again. And nothing seems to help. The Bamboo Paper app `trick` must have been just a coincidence.
I`ll call the Play Store tomorrow to have my Nexus 9 replaced.
Is anyone still having this problem after updating to 5.0.1?
Problem persists after update for me. I'll be returning soon for a number of build quality related issues.
kcfr said:
Is anyone still having this problem after updating to 5.0.1?
Click to expand...
Click to collapse
The "shut-down-on-low-battery-when-battery-is-not-low-issue" has been almost resolved for me with the update to 5.0.1. But the rotation issue still persists. I have contacted the Play Store and immediately received an RMA. It seems to be a known issue with these htc devices. I hope the new unit does not show any of these problems.
Cheers,
knallgrau
Not sure what happened, but I tried to show someone the problem today and it was not a problem. I turned on Google Now and Location and it's working fine. Rotates without issue, for now. I'm sure that as soon as I hit the Post button, it will come back.
EDIT: I was right. It is back.
Yeah, I've found that turning Google Now on breaks screen rotation. After it breaks, I have to disable Google Now and Location Services, then reboot to get rotation working again. This has to be a glitch with 5.0.1, because this issue didn't exist for me on 5.0. Hopefully Google fixes this with the next update. I'm rather fond of Google Now, and not being able to use location services kind of hamstrings the device.
Sent from my Nexus 5 using Tapatalk
I know this is an old post but I have been having the same problems with auto rotation of the screen not working. I factory reset my device, auto rotation worked, and did a restore of the apps and it happened again. I then started over (factory reset) and reinstalled one google app at a time. I think I found the problem to be the Google Camera app. As soon as I installed it, the auto rotation stopped working (I could tell because when I went to the video setting on the Google camera app, it would not rotate to Landscape.). I uninstalled the Google camera update, force stopped the app, and disabled it. Now I have no problems with auto rotation of my screen. Also, noticed that the area around the camera would get quite hot after the Google camera app updated. Google needs to fix this for the N9!
Gibby said:
I know this is an old post but I have been having the same problems with auto rotation of the screen not working. I factory reset my device, auto rotation worked, and did a restore of the apps and it happened again. I then started over (factory reset) and reinstalled one google app at a time. I think I found the problem to be the Google Camera app. As soon as I installed it, the auto rotation stopped working (I could tell because when I went to the video setting on the Google camera app, it would not rotate to Landscape.). I uninstalled the Google camera update, force stopped the app, and disabled it. Now I have no problems with auto rotation of my screen. Also, noticed that the area around the camera would get quite hot after the Google camera app updated. Google needs to fix this for the N9!
Click to expand...
Click to collapse
https://code.google.com/p/android/i... Owner Summary Stars&groupby=&sort=&id=181206
Follow the steps I mention here, and see if it fixes it. If so, please star / +1 this issue, as I believe the issue is related to Google Play Services. I know this is not a fix as it renders all Google apps useless, but if we can get Google to address this, then THAT will fix the issue.
I too noticed the excessive heat, which would ALSO occur immediately after enabling Google Play Services - however HTC devices for some reason do heat up very quickly when using the camera (The One M7, M8 and M9 all have this issue, though a recent update for the M9 makes it less noticeable)
ThymeCypher said:
https://code.google.com/p/android/i... Owner Summary Stars&groupby=&sort=&id=181206
Follow the steps I mention here, and see if it fixes it. If so, please star / +1 this issue, as I believe the issue is related to Google Play Services. I know this is not a fix as it renders all Google apps useless, but if we can get Google to address this, then THAT will fix the issue.
I too noticed the excessive heat, which would ALSO occur immediately after enabling Google Play Services - however HTC devices for some reason do heat up very quickly when using the camera (The One M7, M8 and M9 all have this issue, though a recent update for the M9 makes it less noticeable)
Click to expand...
Click to collapse
Have you had any success with getting this issue fixed? I duplicated your steps and had the same result.
I was able to fix my N9 by installing Android M. Google Play Services does not break auto rotate and my tablet works perfectly! If you are running Android 5.1.1, Google Play Services breaks auto-rotate. Google never fixed this for some reason. I suspect because they were focused on Android M. Make the change, you will be glad you did!
Hello All!
I'm quite new to this forum and not sure if anyone else had this problem before, but I think it's worth a thread anyway. I always solved my android problems on my own, though I haven't got the slightest of clues of what's going on with my phone right now.
So the problem is what's the title of the thread. Whenever I take a picture with the camera with flash enabled, the phone shuts down or freezes. Not sure which, because the screen goes black immediately after taking the picture, and it will not come back by touching the screen or pushing the power button or pushing it for a long time to switch it on or restart it. The phone only comes back to life if I remove the battery and put it back.
Some testing I did so far:
- The flash is working on it's own, it doesn't cause any problem. I tried it with a flashlight app.
- the camera works well without flash enabled, no shut down/freeze there.
- tried 2 camera apps, Camera Zoom FX, and the stock camera app for Samsung S3. Both caused the shut down / freeze thing with flash enabled when I took the picture, and both worked well without flash enabled.
- The only modification I did recently is replacing the battery, which works pretty well without any issues or strange behaviour.
Some other info's that might be needed:
Model : GT-I9300
The phone is rooted.
Android version : 4.3 - Stock (no modification, not flashed, no cyanogenmod)
Any suggestions?
Hello and welcome on XDA,
I would like to know which battery you are using.
After that I would suggest you doing a factory reset.
Kind regards
Trafalgar Square
Camera drivers have probably borked.. It has happened to my old s3 a while ago.
Backup, reset, flash stock twice and go from there. It's the only real fix that i know of.
Beamed in by telepathy.
I got my Blackview BV6000 two weeks ago and everything was working just fine, until after a week I think, camera started to present the message "Can't connect to the camera". After closing and opening it a few times it eventually worked as it was supposed to. It annoyed me a lot so I wrote on official Blackview forum about this problem. Admin replied that I should try factory reset. I did, and I regret it. After opening the camera application works normally, until I tap the screen anywhere. As long as I for example take photos or videos with physical button, everything is fine, but if i want to use on-screen ones or change something in settings - phone freezes and I have to lock-unlock it a few times to make it react for touch, then i can turn the frozen camera app off. Sometimes it even makes the phone restart. Other applications using camera dont work too, they also freeze when i tap anywhere on the screen.
Is it software problem? Official Blackview forum isn't helpful at all.
Nobody knows what may be the problem? Looks like the software to me since i can still take pics with physical button.
Wazzup.
Over at the Pixel 6 Pro fair, we have quite the number of people having problems with random reboots. We are trying to narrow it in - Android12? Pixel 6? Software? Hardware?
So - anyone here with the same set of problems? Or does the Pixel 6 not have that kind of issue?
For reference: https://forum.xda-developers.com/t/random-reboots.4353231/
I have gotten several random reboots as well. 256gb seafoam pixel 6. In particular, I was using "Frep" automation app (unrooted, used pc to start server) to do repetitive image searches in a game. Also the phone was sitting on a wireless charger while doing this. I noticed my phone felt pretty warm, wonder if it could be overheating?
Could be a naughty 3rd party app. Have you tried safe mode?
I posted this here:
P6 Bluetooth Problems
My p6 will see most some of my Bluetooth devices (laptop, tablet, TV, earbuds) . It pairs with the earbuds, but everything else it will try and pair, usually does not. If and when hen it does pair, that pairing is dropped dropped within 5 secs...
forum.xda-developers.com
My random reboots (or crashes that forced me to reboot) almost entirely stem from the wifi+bluetooth implementation. I found a sure-fire way to crash it during setup. Without word vomiting here, connecting the P6 with and to other devices has proved more difficult than any previous Pixel (for me).
mruno said:
Could be a naughty 3rd party app. Have you tried safe mode?
Click to expand...
Click to collapse
Not yet. It's also hard to "force" it (the reboots, I am not able to replicate it manually). Yesterday it just randomly happened whilst the phone laid idle next to me, thrice at the morning, about one time through late afternoon, then one time evening. I just notice the screen lighting up, then the Google logo comes, meaning the phone restarted.
I'm also pretty sure that Bluetooth/Wifi settings differed when the reboots happened, ergo at some times bluetooth was on, then when it rebooted, bluetooth was off. At no time when the reboots happened had I a bluetooth device connected. WiFi was online though, all the time.
What all the reboots have in commong though (at least the ones where I am concerned), is that the phone is just laying next to me, or somewhere, being in idle - doing as far as I know, nothing. It never happened when I used the phone or put it under load, so my P6 never "crapped" out under me. That's why I am not that concerned about this as of now, but it's certainly a nuisance to unlock the phone every time with my darn pin.
(Concerning 3rd party app) - I'd say that's unlikely. I copied my files over from my Pixel 4 XL and have not yet added one singular other app to my P6 Pro, so it should have gone naughty before my transfer over.
Hi! I experienced a big crash on the pixel 6. When I was configuring telegram, the app crashed and then the screen got black. After a minute it rebooted to the Google logo with a loading bar underneath. It was blocked in that state, but I could reboot it with volume up + power button.
I was pretty scared as the usual button down + power button didn't do anything lol
12 (SD1A.210817.036) on my pixel 6, occurred randomly when opening camera app. Happend 7-10 times.
dirtyissa62 said:
12 (SD1A.210817.036) on my pixel 6, occurred randomly when opening camera app. Happend 7-10 times.
Click to expand...
Click to collapse
Odd. I never had a problem whilst using the phone, my phone only rebooted when laying idle (even though today I had no reboots at all, alas I didn't use the phone much, maybe 2h SoT without any heavy lifting).
Something in android 12 is bugging around, maybe we have to open support tickets.
dirtyissa62 said:
Something in android 12 is bugging around, maybe we have to open support tickets.
Click to expand...
Click to collapse
I just talked for a while with a Google rep and he said that they are not aware of any reboot problems, no people over at Google Forums have reported such a thing. "We do not monitor Reddit or XDA" - so he said he opened a support ticket to the responsible team and they would look into it, he also asked that I / we report/feedback this under -> Settings -> Tips & Support -> Feedback.
We also talked about a lens flare problem, that at least the Pixel 6 Pro has. If you shot some photos where the sun is directly shining into the camera, you might want to re-check them. Most of mine have either some sort of big circular green dot in them, or a big beam of light like in a phone with a very bad HDR processing. It seems to be some sort of software glitch, he also reported that.
So hopefully those things can get fixed.
This was the follow-up email:
Thank you for contacting Google support.
This email is regarding the chat conversation we had earlier today, I'm sorry we weren't able to complete it. Hence I wanted to follow up via email to ensure all your queries have been answered.
Please re-launch the camera app and check if the issue is fixed.
Please be assured our developer team is working on this to fix it as soon as possible. We would really appreciate your kind understanding as we work on this to fix it for you.
If there is anything apart from this that needs clarification, please feel free to reply back to this email. I'll be more than happy to assist you.
Thanks!
Nova
The Google Support Team
I'm having similar restarts while phone is sitting on a table doing nothing. Tried a factory reset and was fine until overnight on charge and it happened again.
Also have had a few times where wifi has stopped working for some reason. Not sure if related.
Not had any reboots but quiet a few app crashes in especially FB will be scrolling away and bang just closes also Amazon app ,
Well that was interesting.. When it rebooted that time, it gave me an error screen saying it could not load and may be corrupt. I had two options, try again and factory reset. Try again got me back running, but I'm wondering do I got as defective device now.. or if it's software related.
So after a lot of messing around, I think I have narrowed down what may be causing my reboots. It only seems to happen when I am using "Frep" to play macros on a game while charging my phone.. the phone gets pretty hot, and reboots when I tap the screen or try to swipe home or recent apps. Maybe its overheating, or maybe its "Frep" playing naughty.. but Frep did work perfectly fine on my old $200 used Nord N10 5g. Will update if it reboots while not doing this.
no reboots or crashes so far, not doing any gaming - but using phone for email, surfing, whatsapp etc and also a work profile for MS outlook and teams.
I have/had similar issues with my Pixel 6 (128GB - europe unlocked).
I was transferring old data via cable from my old (Xiaomi Mi A1) to the Pixel 6. This resulted in sluggish performance, crashes every 15 minutes. The crashes would randomly occur and behave mostly like this:
Try to unlock phone with fingerprint sensor
Fingerprint sensor lights up, nothing happens, no haptic response
Swiping up to the PIN entry. Enter PIN and hit enter. Nothing happens. Now freeze.
Screen turns black and it takes phone to reboot on average ~7minutes
Factory Reset; Installed apps manually (standard messaging apps, no games etc), better performance, problem persists
Factory reset; boot into safemode. It now took way longer to provoke the issue. But it still happened.
After this I contacted the customer service and they will provide me with a replacement. But now after a night of idle, the phone was working for 3-4 hours without any issue at all with most of my apps installed. It just now went into a random reboot (could only notice because it asked for PIN because of the reboot). But not the 8 minute blank black screen type of reboot.
I am really unsure what is the issue at hand here. But have to say that experience is less than ideal.
Mine just happened last night, not charging or running anything 3rd party apps (all from App Store). I tried to use the camera after eating dinner and noticed that double clicking power button doesn't open the camera anymore. After unlocking the phone it appears that the phone has restarted.
Is anyone running Private DNS on their system like Adguard DNS or NextDNS? I did some searching and people reported some private DNS were causing Android to crash. It was suppose to be fixed in previous Android versions but it could be back again.
I haven't noticed any random reboots (and the lock screen will require a pin to be entered after reboot and says this on the screen, so you should know the phone rebooted). I've had the P6 since the official release date. In fact, I haven't restarted the phone in days.
I run a wide variety of apps. Some from the Play store and some sideloaded. I think that any reboot issues are probably app related. Remember that A12 is very new and the are surely still some compatibility issues that app developers haven't found/fixed yet.