Strange issue with Sony MDR-NC31EM headset on MM6.01 - Xperia Z2 Q&A, Help & Troubleshooting

My headset doesn't work properly since I've updated to Marshmallow, the right side earbud is completely silent. The weird thing is that it works properly on my other devices (laptop, ipod) !
And of course all my other headsets are also working fine on my Z2, problem is only with the combo MDR-NC31EM+Z2.
I'm on eXistenZ Marshmallow v5.1.0 LB but I am pretty sure it's a Sony software problem .
I tried to clear data/cache for Smart connect, no luck...
Any idea or solution to solve the issue is more than welcome
Cheers !

i use the same headset and i have no problem

Ok, on stock 291 ?
Maybe it's hardware after all, I'm not sure anymore ! Thing is I found several threads on Sonymobile forum with users complaining about the same issue, always the right earbud...
This stupid thing works everywhere except on my phone , I'm kinda lost...

Related

Phone mic voice too soft

My phone is giving me a problem in this area. When i talk on the phone (without using bluetooth or handsfree) people say i sound very far, or very soft. I've tried alot of different radios, and schaps diff versions. Including the latest 4.22ROM
Other then the rom itself i didn't install any other thing. But yet i'm still having this problem.
I've read in other topics that might be about setAcoustic.exe problem, but it doesnt' seem to solve my problem.
Anyone got any other suggestions? It's been causing me a big pain :
anyone know how to fix this??
update, it seems to be happening at random atm, some phone calls it's very clean, other it's too far..
hi, im having this same problem on my 8525. sometimes people can hear me and sometimes people can't hear me at all. any one else have this problem?
there was an old thread on this, search setAcoustic and you'll find it. if that fails , then i guess you can join me to wait for another solution
on the side note, bluetooth works nicely and i don't get any voice distortion or volume too soft.
Update:
So far things seems to be better atm, but it still happens. Sometimes while talking halfway, my signal can get very bad.. does this have to do with radio?
hey guys .... this is my first post here and i too am facing the exact same problem.... any solutuins? please HELP! (sorry for the caps)
Sylpheed said:
My phone is giving me a problem in this area. When i talk on the phone (without using bluetooth or handsfree) people say i sound very far, or very soft. I've tried alot of different radios, and schaps diff versions. Including the latest 4.22ROM
Other then the rom itself i didn't install any other thing. But yet i'm still having this problem.
I've read in other topics that might be about setAcoustic.exe problem, but it doesnt' seem to solve my problem.
Anyone got any other suggestions? It's been causing me a big pain :
Click to expand...
Click to collapse
Here's something to try the next time someone complains you sound far away/too soft: Switch over to your bluetooth handsfree without moving the phone. If you start sounding better then, I would guess that your built-in mic isn't working properly. You'd never know especially since you got it from eBay
Signal strength shouldn't matter too much, unless you start getting a marginal signal (say, one bar), and if that happens, try moving your head about (with your phone) - that should help the signal a little.
kltye said:
Here's something to try the next time someone complains you sound far away/too soft: Switch over to your bluetooth handsfree without moving the phone. If you start sounding better then, I would guess that your built-in mic isn't working properly. You'd never know especially since you got it from eBay
Signal strength shouldn't matter too much, unless you start getting a marginal signal (say, one bar), and if that happens, try moving your head about (with your phone) - that should help the signal a little.
Click to expand...
Click to collapse
haha yeah, recently it seems to be working though, a few times people called me and said can't hear me but i called them back and it worked.
well just an update, nothing seems to be working for me.
Flashing to the latest schap's rom = not working
flasing to other radio versions = not working
Changing to non 3G network, same problem
i'm beginning to be convinced that it might be my phone hardware that's screwed up.
now i'm flashing back to original official dopod rom. see if that fixes things.
Update: While installing my officail dopod rom, i realize that the officail ones install alot more stuff into my Dopod.
Is this normal/ as per compared to schap's roms?
this is the 1st time i'm installing a WM6 official rom, does it make any diff? Everytime you reinstall a rom = kinda like format drive C and reinstalling windows right?
If startup animation is enabled, and set acoustic parameter is not ran. You will have low volume issue. It is Rom/WM related, not necessarily a hardware problem. My Rom ahs startup animation disabled, acoustic parameter is properly set.
Second that, I highly recommend u all try k's 1.30b rom!
how do you make sure acoustic parameter is properly set?
bump.. any one figure this out yet? im tired of texting i just want to talk on my phone hahah. ive come to the point that im gonna buy a razr.
hi all, just another update.
things was working very well for a long while while using K's rom, but now it's starting to happen again while i'm on k's rom.
setAcoustic Param is done (i read in K's rom it's set properly)
anyone got any other suggestions?
update: I've been reflashing a few diff roms, apparently all of them have the same problem, including K's one which i see setAcoustic running at 1st run.
I really have no clue why my voice is too soft. Now i'm flashing the official HTC one, hopefully it works...
anyone got any new info on this? i'm still having the same problem
if it is an hardware issue, is there anyway to figure if it is an hardware issue? or how do i open my phone?
just another update.
Now my voice fades in and out.. it's literally mood swings.. sometimes sounds good, other times sounds bad..
but i'm resorting to use wireless for now. it seems that wireless is more stable. there was 1 time which i was trying to talk on the phone's mic but the other party couldn't hear me, so i switched to wireless immediate on the same call and the other party could hear me immediately.
I've changed countless of roms already, the problem is still there regardless of what rom, official ones from HTC or others cooked in here, (schaps, k's, and many others) i can only assume that my mic is broken....
this i'm in malaysia and this is a orange phone.. i wonder if i can get any warrenty here at all.. or someone that knows how to repair this phone..
Hopefully this will be my last update
I've sent my phone for repairs. hardware wise, they say they fixed it. After that, my volume is pretty stable.
There are once or twice that my voice still went out, however, i found out that by disabling WOW HD Settings, it solved my problem too.
So far, i'm happy with my hermes

XXKH3 can't find jabra pro 9470 headset over bluetooth

Hi together i've flashed my phone it's FW few weeks ago to KH3, and it's working awesome, I really enjoy it, so far!
Sadly, my bluetooth headset is not working.
My galaxy2 just can't see/find it.
Thus far, I updated the FW of my headset to the latest version.. But it didn't help.
There is something wrong with the FW on the phone, cause my earlier phone (galaxy 1) worked perfectly with it.
Thanks in advance for for any help in this case, else I have to wait for the next update.
rgds dani
Same Problem on My GS2 with CM7 Nightly
My headset is MW600
it's so annoying, i got one step closer, but it's still not working!
tried several FW's in meantime, even all the exynos rom (by the way it's awesome, if it works ;-))
anyway in meantime I lost the hope that this issue gets solved with 2.3.5!
annoying is that my old galaxy with FW 2.3.3 got absolutely no problems with my headest!
the most depressing thing is, i can see the headset, but when i try to connect to it, it brings back the error that the password is incorrect.. (WTF!!)
(i mean something is **** anyway in this fw! if you turn on the bluetooth and off again, you can't turn it on without reboot! such stupid developers..
i would really be happy if SOE can help me out of here please!
is it possible to get the bluetooth settings from the old environment
I've sent an email to the vendor let's see what happens.
chruez said:
I've sent an email to the vendor let's see what happens.
Click to expand...
Click to collapse
finaly bluetooth and wlan module were broken on my mobile..

Bluetooth issues on Z ultra

Hi guys,
This is my first Sony smartphone and really like its big screen !!!
However, I have got a lot of issues when connect to my bluetooth headset(either Jawbone era or Jabra supreme)
I can only manage to talk only 5-6 minutes and then i really can't hear the other sides. this problem always occur no matter what i did factory reset.
My current version of firmware is 14.1.B.0.475, still haven't upgrade to latest firmware yet since there still not available in my country.
I am heavily user for making or pick up call, so conversation via bluetooth is a must for me.
Has anyone face this bluetooth issue? and for you guys who update to the latest firmware, is this problem still exist?
Thanks in advance for you guy kindness answer

BT problem - cant see a device

Hello guys!
i recently bough a very cheap smartwatch a dz09,much more for tests than use it daily but i have a problem with his bt,my oneplus 2 cant see it at all when search for bt devices around
of course its active and visible on watch lol,the strangest thing is that the watch can see my op2 but when try to pair after 30 seconds says "failed" as op2 didnt answer at all
i tried with my old s4 and it can see and pair to the watch without problem,same with bt earphones and car bt that completely synch
i was on skydragon 5 with boeffla,tried hydrogen ,resurrection remix and now im back on the new stock 3.1,on all roms same problem,that let me think theres something strange in our bt that is not rom related (hope its not hw or i will never let it work hehe)
tried to search on forum but search seems broken now,on the first 5 pages theres nothing concerning bt,just the fix for audio problems (tried it too just in case but of course no changes)
i have no other ideas to try so...im in ur hands! hehe
thx a lot for any suggestion

Earphones Not Detected

Whenever I plugin my earphones, I do not see the tiny earphones icon on top and cannot hear any audio from it. It just plays audio from my phone. I can confirm this is a firmware issue as I have installed an app called "SoundAbout" and in that app, I enabled the SoundAbout Service and under "Media audio", I changed the selection to "Wired Headset (with Mic)". After this, I can hear audio from my earphones. However, as soon as I change the Media audio setting back to "Let App Decide", I can no longer listen to audio from the earphones.
This is a workaround but I did not face this issue earlier. I do not want to depend on any third party app for routing the audio through my earphones. Can anyone please advise any troubleshooting steps apart from doing a factory reset/flashing the phone? Thanks!
Model: Redmi Note 3 (Qualcomm Snapdragon)
Android version: 6.0.1 MMB29M
MIUI version: MIUI Global 8.2 | Stable [ 8.2.4.0 (MHOMIDL) ]
I have the same problem as you but with Custom ROMs, there isn't any problem
@mermade, This is my problem too. At first I thought it was hardware issue, but whenever I used a custom ROM, there was no such issue.
So, to tackle this, what I used to do was, I put the earphones into the headphones jack half-inserted for about 4-5secs. Then I would push them in completely and the audio used to be routed through my earphones.
Also I noted that this happened with earphones without mic only. The ones with mic never made this issue.
Earlier, I was having problems with Fingerprint Sensor too. I had FPC one and it just stopped recognising fingerprints. I thought my sensor had become obsolete. But, then again when I flashed custom ROMs it started working great for a while. The thing was, whenever I used to feed my fingerprints into it, it worked great for maybe upto 50 attempts. But, later it always vibrated and never unlocked the phone, nor did allowed to enter new fingerprint.
Another issue was the cellular reception. On miui stable there was no problem at first. Then I made some bad flashing ( that's only what I thought would've happened ), though I never bricked the device itself. I was getting signals on only one of the SIMs. Then flashed the modem partitions and had both the sim slots not working. Had my IMEI swept at times. After a lot of hit-and-trial, I managed to get both of my SIMs working (fp sensor still wasn't working). Now, I could use 4G and 3g networks simultaneously on the sim while earlier the other sim had to be on 2g is the first one was using 4g. I found out that the modem files of miui developer were more stable.
Currently, I'm on MIUI 8 Global Dev 7.5.23, and from the last builds, the fingerprint sensor has started working perfectly. Also the networks are fine. Now, the only problem is that if both sims are using 3g networks, then it always show the signal strengths on both networks exactly same. The signal strength bars change together. But that doesn't create any problem in usage.
The only problem with miui dev is that the performance, heating, charging rate and battery life keeps on fluctuating significantly with every weekly update. This 7.5.23 seems pretty good but sot is around 6hrs only.
sasukay said:
@mermade, This is my problem too. At first I thought it was hardware issue, but whenever I used a custom ROM, there was no such issue.
So, to tackle this, what I used to do was, I put the earphones into the headphones jack half-inserted for about 4-5secs. Then I would push them in completely and the audio used to be routed through my earphones.
Also I noted that this happened with earphones without mic only. The ones with mic never made this issue.
Earlier, I was having problems with Fingerprint Sensor too. I had FPC one and it just stopped recognising fingerprints. I thought my sensor had become obsolete. But, then again when I flashed custom ROMs it started working great for a while. The thing was, whenever I used to feed my fingerprints into it, it worked great for maybe upto 50 attempts. But, later it always vibrated and never unlocked the phone, nor did allowed to enter new fingerprint.
Another issue was the cellular reception. On miui stable there was no problem at first. Then I made some bad flashing ( that's only what I thought would've happened ), though I never bricked the device itself. I was getting signals on only one of the SIMs. Then flashed the modem partitions and had both the sim slots not working. Had my IMEI swept at times. After a lot of hit-and-trial, I managed to get both of my SIMs working (fp sensor still wasn't working). Now, I could use 4G and 3g networks simultaneously on the sim while earlier the other sim had to be on 2g is the first one was using 4g. I found out that the modem files of miui developer were more stable.
Currently, I'm on MIUI 8 Global Dev 7.5.23, and from the last builds, the fingerprint sensor has started working perfectly. Also the networks are fine. Now, the only problem is that if both sims are using 3g networks, then it always show the signal strengths on both networks exactly same. The signal strength bars change together. But that doesn't create any problem in usage.
The only problem with miui dev is that the performance, heating, charging rate and battery life keeps on fluctuating significantly with every weekly update. This 7.5.23 seems pretty good but sot is around 6hrs only.
Click to expand...
Click to collapse
Thanks for the detailed reply Not sure what changed but when I connect the earphones now, my phone detects it. I tried it like three times and it detected it all three times. I guess this is a temporary issue and is triggered by some apps/settings. I will continue to monitor for any changes. I am not having other hardware issues like fingerprint sensor/any SIM/network issues so don't really want to take the risk of bricking the phone by flashing/rooting. Thanks!
Same problem with my phone too.I don't want the third party app.I tried everything but nothing seems to help.Please help me.
As @sasukay said, push it half way in for couple of seconds and the earphones will start working normally. This was later fixed for me in later Xiaomi.eu ROM's, and never happend in other custom roms like LOS or RR.
I have the exact same problems as the starter of this thread. Unfortunately none of the answers work as a solution for me on my Redmi 5 Plus. Why haven't Xiaomi fixed this?
I've had this issue twice, and upon researching for it in XDA the solution that worked for me is to just simply plug and unplug an earphone numerous times until it finally works properly. This seems to be related/similar to the solution recommended by sasukay.
This solution also works for the issue the other way around, when the phone perpetually detects an earphone when there is none.
reasonablebasis said:
I've had this issue twice, and upon researching for it in XDA the solution that worked for me is to just simply plug and unplug an earphone numerous times until it finally works properly. This seems to be related/similar to the solution recommended by sasukay.
This solution also works for the issue the other way around, when the phone perpetually detects an earphone when there is none.
Click to expand...
Click to collapse
Thanks a lot brother. You are a lifesaver. Researched and tried many processes none of them worked. But your one solved the problem within seconds. May god bless you.

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