Related
Hi all i have posted this in the omate forum as i believe the 2 watches to be very similar if not technically identical and was wondering how others have found the call quality of there watch. I received my iconbit callisto today and i am more than impressed with everything about it apart from the mic during calls it sounds like i am underwater when calling using the watch mic with some strange background interference noises, i can hear the caller perfectly through the strap speaker but they say my end sounds strange, calling using a bluetooth headset is clear though.
Anyone else have experienced this or know a fix? I have heared there is a patch available ensec i think its called, anyone know if the patch helps with the mic?
Im amazed with the performance of the watch its just a shame about the watch mic
Sent from my GT-N5100 using xda app-developers app
EnSec does not fix the mic issue however it is very unwise to use your Callisto without the patch. There is also no fix for the mic issue at this time.
b4d5h0t said:
Hi all i have posted this in the omate forum as i believe the 2 watches to be very similar if not technically identical and was wondering how others have found the call quality of there watch. I received my iconbit callisto today and i am more than impressed with everything about it apart from the mic during calls it sounds like i am underwater when calling using the watch mic with some strange background interference noises, i can hear the caller perfectly through the strap speaker but they say my end sounds strange, calling using a bluetooth headset is clear though.
Anyone else have experienced this or know a fix? I have heared there is a patch available ensec i think its called, anyone know if the patch helps with the mic?
Im amazed with the performance of the watch its just a shame about the watch mic
Sent from my GT-N5100 using xda app-developers app
Click to expand...
Click to collapse
I have too this problem with my watch Omate TrueSmart, I hope that it will fix.
Arie.
I wish we could figure out what is the cause of some TrueSmart watches, but not all of them, having the noisy mic issue.
If the same watch models running the same firmware are behaving differently as regards the sound quality of the mic, it seems to me that the difference must be in how they were assembled ? If so, it might be correctable.
Sent from my Nexus 5 using Tapatalk
Thanks for the replys, i have seen your youtube tutorial Loki for rooting and applying the ensec patch and i will be having a go at that very soon, as for the watch mic i have tested it using the voice recorder and also sending voice via whatsapp and the mic works fine its only during a call it becomes slightly unclear with strange background noises yet when speaking through a bluetooth headset during a call its perfect. i am going to try it through viber and skype through wifi and 3g then again with another sim card to see if i can work out whats going on, such a small annoying problem on a great device.
I really hope it is a firmware/software issue so it can maybe be rectified but it might be just interference from the cell radio messing with the mic
Is this a common fault with all of these smartwatches? or only some and maybe we could find out if its effecting both the European and US versions as dont we both run on a slightly different cell radio frequency
Im in the UK using a giffgaff sim which runs on the o2 network.
Sent from my GT-N5100 using xda app-developers app
Got mine yesterday but
I cant use it as a phone without a BT head set, Call quality is horrible on the other end. Hope they have a fix soon
master reset
This might be a dumb questions for some but I can not figure out how to do a master reset on my Omate.
Any help please
Hi...
I got a xperia z2 prototye. model 6503.
Everything is working fine, except the call quality. i can hear and understand very well, but the other person has echoes, and very bad sound..
When I use a heatset, there is no problem. and it is almost good, when I put the phone on the table, with speaker on. The problem is worst, when I hold the phone on my ear..
Is it a hard- or software related problem?
I´m now on 17.1.A.2.55
THX
Since others have not complained about this issue, it looks like a hardware issue. Maybe your microphone is faulty?
Take it to Sony and get it checked.
I did some voice recording, and it is brilliant.
Try turning off the noise cancellation feature during calls, and see if there's a difference.
Well it's a prototype so who knows...
Sent from my C6903 using Tapatalk
I have a very similar issue I posted about in my thread...
kuass said:
I did some voice recording, and it is brilliant.
Click to expand...
Click to collapse
As you read in my thread my voice recording is anything but brilliant......what did you use for your testing?
g4rvd4 said:
Try turning off the noise cancellation feature during calls, and see if there's a difference.
Click to expand...
Click to collapse
I first became concerned when I recorded an outgoing message for the phone's default answering machine...As a test I download a voice recording app that let me turn off noise suppression/cancellation.
It brought it from unusable to usable, still not good. But I think your suggestion is a good one, I just don't see why a software tweak improves on something that seems more like a hardware problem. I say that because I can't find a single thing on the web aside from these two posts stating any concerns about it.
This is killing me...turning off noise cancellation only improves the quality in that particular app. Turning it off in the Call settings didn't change anything. I can't record an acceptable answering machine greeting no matter what I do.
EDIT- I also have unlocked my bootloader and thusly lost my DRM Keys... OP has a prototype Z2, perhaps something there?
Same problem here, and mine is not a proto
my nephew and my gf got Z2 too, and same problem...
we hear wel, they can't hear us clearly
Considering that the quality of sound that comes out of the speakers when we hear music, it sure is software problem! In Xperia Z was the same thing in its release!
non proto:
when I'm on earpiece, the caller will always be breaking up. I'll have to disconnect and return the call before everything's crispy again. though there are times they'll complain of not hearing me properly. turning off the "background noise" option seems to help but they'll tell me it's noisy as fuuu.
lol hoping for a software fix I guess.
Sent from my D6503 using Tapatalk
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
strommy1966 said:
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
Click to expand...
Click to collapse
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
jiggyb21 said:
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
strommy1966 said:
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
Click to expand...
Click to collapse
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
There should be a speaker voice enhancement option in the call settings menu, not sure whether you've tried this or not but might be worth a shot
neotoky said:
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
Click to expand...
Click to collapse
i wouldn't of bought this phone .. trouble is you don't get to test the call quality or anything like that before you buy the phone ! yes now its easy to read this forum about the problems people are having . so wish i had waited and read this forum before i ordered mine. think i will be buying something else in the near future, and try and sell this one
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
goodpenguin said:
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
Click to expand...
Click to collapse
On my handset I constantly have hissing noises during a call and voice breaking up intermittently, but not when I'm on speaker or headphones then it's all crystal clear.
Mine is 14W16 and I've already had it replaced but the problem is still there (replacement device also 14W16).
Does anyone else experience this?
I've already disabled/enabled microphone noise suppression and speaker voice enhancement, but to no effect.
EDIT: My third device (also 14W16) still has this problem, maybe a faulty batch or is it probably a software problem?
EDIT2: Seems to be a software related problem. I have flashed the new 17.1.1.A.0.402 rom and it's almost perfect now.
It seems like a recurring problem...
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
Guillaume59000 said:
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
Click to expand...
Click to collapse
Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
SooSpecial said:
Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
Click to expand...
Click to collapse
Hi SooSpecial,
Xperia Care had no explanation about this; they advised me to file a standard exchange procedure with the seller, which I did.
I'm now waiting for my new device, hoping I won't have the same problem anymore.
If not, I would ask for a refund and go for a G3 instead. That would be a pity because I really like the Z2.
I'd advise you to have your girlfriend's handset changed asap, otherwise you would have to go for a repair procedure w/ Sony, which may take approx. 1 month, leaving you without any replacement smartphone if it was a simlock-free one...
FYI, this problem has also been reported on Xperia Care Forum in 3 threads on Frandroid (french forum) and on some customer reviews on Amazon (as far as I know).
Good luck with that
I received a TrueSmart yesterday (bought it off a KS backer) that "never had any problems".
I can say that so far, most functions work as I would need them to (Bluetooth, WiFi, 3G, GPS, etc.) and I'm not really interested in those I have not tested (waterproof I simply assume it is not, for example).
There is, however, one thing that is absolutely horrendous, and that's call quality through the TS microphone (so not bluetooth). My friend says she'd rather not call me at all as it is unbearable. Specifically, when I am not speaking there's a "whoosh"ing sound at regular intervals, which recedes when I am speaking but my voice then sounds almost garbled. There is also an unacceptable amount of echo.
Now, when using the voice record app, there is no problem whatsoever with the microphone. Which imho means that it cannot be a hardware fault.
I'm hoping someone here can enlighten me:
- Could it be that this problem is based on ineffectual Audio Echo Cancellation in the software? (to me, that would explain the feedback-like periodical whoosh and the echo)
- Is there any chance whatsoever that this issue could be resolved on my device?
Edited to add some more info:
- Kernel 3.4.5
- OUI 2.0
- 20140706-V2.0
Holy Bear said:
I received a TrueSmart yesterday (bought it off a KS backer) that "never had any problems".
I can say that so far, most functions work as I would need them to (Bluetooth, WiFi, 3G, GPS, etc.) and I'm not really interested in those I have not tested (waterproof I simply assume it is not, for example).
There is, however, one thing that is absolutely horrendous, and that's call quality through the TS microphone (so not bluetooth). My friend says she'd rather not call me at all as it is unbearable. Specifically, when I am not speaking there's a "whoosh"ing sound at regular intervals, which recedes when I am speaking but my voice then sounds almost garbled. There is also an unacceptable amount of echo.
Now, when using the voice record app, there is no problem whatsoever with the microphone. Which imho means that it cannot be a hardware fault.
I'm hoping someone here can enlighten me:
- Could it be that this problem is based on ineffectual Audio Echo Cancellation in the software? (to me, that would explain the feedback-like periodical whoosh and the echo)
- Is there any chance whatsoever that this issue could be resolved on my device?
Edited to add some more info:
- Kernel 3.4.5
- OUI 2.0
- 20140706-V2.0
Click to expand...
Click to collapse
Supposedly the 512/4 batch had both SW and HW problems, being better on 1/8.
20140706 oui2.0 seems like a strange combination, from April and forward it should be oui2.1 (not that that oui matters, but there may be firmware fixes...)
gerhardo said:
20140706 oui2.0 seems like a strange combination, from April and forward it should be oui2.1 (not that that oui matters, but there may be firmware fixes...)
Click to expand...
Click to collapse
Ooops, my bad: OUI 2.1
I too purchased an Omate Truesmart 1/8 1900 from a seller on Swappa, and all of the people I have talked to using the built-in Speakerphone and mic have stated that I am extremely muffled and they cannot understand me. The Google Search voice recognition works fine, and voice to text works fine as well. Was there ever a resolution to this problem?
tim2lman said:
I too purchased an Omate Truesmart 1/8 1900 from a seller on Swappa, and all of the people I have talked to using the built-in Speakerphone and mic have stated that I am extremely muffled and they cannot understand me. The Google Search voice recognition works fine, and voice to text works fine as well. Was there ever a resolution to this problem?
Click to expand...
Click to collapse
Not on my end.
Hi. Got the Z5 Compact White on Friday and have a problem with call echos.
So, when I call people, or they call me... The other person can hear themselves back on echo. Really loudly. I tested this myself and it is true. But, eventually the noise cancelling kicks in and this disappears. But then if the voice changes the echo comes back.
When I plug in headphones the problem goes away.
The phone software seems to have no options at all for call noise suppression. Nothing at all, so nothing to tweak or test.
I hear no echo on my end.
Tested with many calls to different people and phones.
I did to a Software reset and Sony PC Companion reflashed the firmware but still the same.
The echo is there even if they talk with a very low voice and whisper.
Is anyone else experiencing this? I'm calling Sony Support in the morning. Kind of hoping its a software issue since it will need to be sent back to the Czech Republic from the UK I am guessing (bought from Sony Mobile website).
If its not a common thing I'll get another.
Apart from it failing to work as a basic phone its butter smooth and 'looks' flawless from the outside. Grrrr.
Are you experiencing this issue with GSM calls or VoIP calls?
Regarding VoIP calls:
In VoIP calls, in which applications are you having this issue? Hangouts? Whatsapp? Skype? Viber? other?.
I used to have a similar problem years ago with the Nexus 4.
In the Nexus 5 I don't suffer this anymore. However, sometimes still happen with a low chance.
Here are some reasons that could generate this:
- High lag/latency between you and the other person.
- One of the 2 phones lacks echo cancellation / is using "Speaker" (instead of Earpiece) / is using Earpiece with a really high volume that is captured by the mic in the same phone.
- And sometimes just the echo cancellation function stop working until your next call or reboot or whatever. (Based in my experience).
Regarding GSM calls:
I don't know too much about it. But I remember that when I had the Nexus 4 (with issues in VoIP) there was no problem here, because the echo cancellation is handled by the carrier's technology.
This echo happens on all calls. GSM and VoIP and it just happens on a normal call with nobody on speaker.
Called Sony Mobile this morning who agreed it is faulty and are refunding me when it gets back to the Czech Republic.
They wanted 10+ days to replace the handset. So just ordered the same Z5 Compact again for next day delivery to a Store near me. Shame as it's more expensive this way. But I don't want to wait 10+ days.
Hi, I do have the exact same problem. I hoped there was a easy fix, but might have to get it replaced.
knutmartin said:
Hi, I do have the exact same problem. I hoped there was a easy fix, but might have to get it replaced.
Click to expand...
Click to collapse
I got a replacement. So i have 2 Z5 compacts right now.
I am sending the original back for a refund. The new one I got today does not have this issue and works perfectly. So I would send yours back for replacement as soon as you can. Don't let them 'repair' it.
It isn't a software issue. just unlucky.
dave-ro-mex said:
I got a replacement. So i have 2 Z5 compacts right now.
I am sending the original back for a refund. The new one I got today does not have this issue and works perfectly. So I would send yours back for replacement as soon as you can. Don't let them 'repair' it.
It isn't a software issue. just unlucky.
Click to expand...
Click to collapse
Great news!
Could you post the rev and the batch number (in the box) just to know whether it's the same or not?
Sent from my Nexus 5
yeah, I would like to know that information too.
Is the batch number on the pull-out tab under the flap? Not sure what number I'm looking for.
dave-ro-mex said:
Is the batch number on the pull-out tab under the flap? Not sure what number I'm looking for.
Click to expand...
Click to collapse
At the Box. The first (i think) 8 digits corresponds to the batch and (maybe) the country, and the there is a revision too.
For example:
Amazon.it ships: 1298-2019
Amazon.es ships: 1298-2057
I assume there is a revision concatenated to the right too.
It is 1298-3811
Hope that helps.
Ok I wanted to report that VoIP is working fine on my Z5C (is a Rev3 device).
I made a lot of calls with VoIP using WiFi or mobile network. At the metro, my house, office. WhatsApp and Hangouts.
(Yes sometimes could appear some echo, but that depends on network quality and a lot of factors. 98% of the talked time so far was fine
The last call was a WhatsApp one of 17 minutes with WiFi, between my Z5C and a MotoE2015 and it was perfect ).
I also had a GSM call at the office just fine.
Sent from my E5823
I've got to say,I really do not believe Sony knows what's going on. I've been dealing with support only to find out Sony won't fix my phone in Canada. They told me they will provide an international warranty, however, their repair vendor only services phones carried in Canada.
In addition, when I contact Sony about the echo issue they provide the same silly scripted nonsense solutions you see here - do a repair, followed by updating firmware, then they'll reference the software fix they've been claiming is in the works since November with no eta.
The consistent and scripted responses that fail to address the issue tell me Sony doesn't know or care to investigate a solution. They just give you the runaround.
I've been posting on their forums, but any time I indicate their solution doesn't work they moderate the message and remove responses other users have given. It's a great phone, but Sony support is utterly useless.
I received my new z5 compact yesterday. Did a few test calls. GSM call and receive. Native voip call. Hangouts call. No echoing was noticed on either side. GSM quality is excellent. Voip was very delayed. Hangouts almost as good as GSM. I use the latest firmware. 32.0.A.6.200
I have noticed this on my Z5C as well and for me it only seem to happen if i call with speakerphone active before they answer, for me it seems to help to turn off the speaker and then turn it back on, so switching audio source seem to be a solution for me.
I've got exactly the same probleme here : I bought my Z5C end of February and discover this echo problem couple of days after when people I was calling were all complaining.
I sent the device to the repair center but nothing has changed... I called the Sony Support and they still want me to sent again the phone for additional repairs but I already know that nothing will change.
It's a real shame from Sony to treat like this their customer : I had a Z3C before and was really excited to get the new Sow flagship but now after all this ****, i think it will be my last adventure with Sony.
I sad excatly the same 1 week after I have purchased z5c...sony = worst support ever!
Sent from my SM-G930F using Tapatalk
This happened on z3c too. And now in z5c but less often
Had to be software related. Lazy Sony devs
Sent from my E5823 using XDA-Developers mobile app
jibe.v said:
I've got exactly the same probleme here : I bought my Z5C end of February and discover this echo problem couple of days after when people I was calling were all complaining.
I sent the device to the repair center but nothing has changed... I called the Sony Support and they still want me to sent again the phone for additional repairs but I already know that nothing will change.
It's a real shame from Sony to treat like this their customer : I had a Z3C before and was really excited to get the new Sow flagship but now after all this ****, i think it will be my last adventure with Sony.
Click to expand...
Click to collapse
Yes, this is true. I had the same issue with 3 different Z5 Compact phones, two of them sent straight from Sony quality control. It's a systemic issue with the phone design.
Dear ASUS ZenWatch 2 owners,
whenever I call somebody or somebody calls me and I use the ASUS ZenWatch 2 (=> AZW2) directly instead of my smartphone for making the call, people on the other end of the line immediately start to complain about the heavy echo they hear of their own voice. On my side (using the AZW2) everything is perfect and sounds fine.
Making and receiving (short) calls directly on the AZW2 represents a big benefit from my point of view, and I would like to continue to use the AZW2 and this feature - however, it is hardy usable if callers complain on every call...
I tried it on my own to be the person on the other end of the line. Gruesome.
In the meantime I tried everything (changed volume on AZW2 from lowest to highest, re-installed Android Wear on phone, even did a full factory reset of the AZW2) - nothing helped.
The question remains however, whether the echo effect was there from the very beginning or started after Android Wear PHONE(!) was updated to V1.5 a few days ago. I received my AZW2 a few days after Android Wear WATCH V1.4 was released for the AZW2, but before Android Wear V1.5 PHONE was released. Could it be that not everybody has installed Android Wear PHONE V1.5 yet, so that exactly these people do not have this problem yet?!? On the other hand, it could be a simple hardware defect as well... By the way, I bought mine from Amazon in Germany.
Here are some data from my setup (everything installed from scratch):
PHONE:
Samsung Galaxy S5 mini (SM-G800F)
Android 4.4.2
Android Wear 1.5.0.2690526.gms
Google Play 8.7.03 (2645110-036)
WATCH:
ASUS ZenWatch 2
Android Wear 1.4.0.2633150
Google Play 8.7.03 (2645110-534)
Android 6.0.1
Please help or reply: Do you have the same problem? Or do you have some kind of remedy?
Thank you and best regards,
MiRi3000.
I've used mine to make multiple calls to different people and I always ask how the call clarity is and everyone has said that it sounds fine to them, so no echoing issues reported to me. However, I don't think that I have made a call since the last Android Wear app update sometime at the end of last week. I'll try and test it out today when I have a chance.
So I just called my desk phone and left a voicemail to check the sound quality and there was no echo.
Watch Info:
ASUS ZenWatch 2
Android Wear 1.4.0.2633150
Google Play 8.7.03 (2645110-534)
Android 6.0.1
Phone Info:
Samsung Galaxy S7 Edge (SM-G935A)
Android version: 6.0.1
Android Wear: 1.5.0.2690526.gms
Google Play: 8.7.03 (2645110-440)
Hi, i had the same issue , heavy echo to the caller on the other side , they could hear their own voice , i got pissed off , did 3 factory resets to see if there is any software issue , but i couldnt resolve it in any manner
Since my device was in a 30 day free replacement stage , i immediately requested for a replacement , it arrived today and to my surpise this one does not have the echo issue , i made around 6-7 calls , no one could here their echo
Solution:
See if u could get a replacement(RMA) or u can visit the asus service center
I just disconnected the watch from my phone. I removed and then re-installed the latest Android Wear 1.5.0.2714488 and ZenWatch Manager 2.6.0.4_160325 on the phone. I performed a reset to factory defaults on the watch and re-paired it with my phone.
To put it short: The problem persists. People hear very strong echo on the other end of the line when I use the watch to make the call. The echo effect becomes smaller when I turn down the volume on the watch, but it remains audible. Plus, I can hardly hear the other person on my watch, once I turn the volume down to the absolute minimum.
I strongly assume that the sensitivity of the microphone of my watch is way to high, which causes feedback loops to the caller on the other end of the line. Test to proof: Even when the phone lays on the table and I say "OK, Google", then wait, then the small microphone logo appearing is pulsating heavily in a near silent room(!).
Question: Is there a way to adjust the sensitivity of the microphone of the watch?
Otherwise, I assume coolbeer1990 is right and there seems to be a calibration/hardware error and I will have to return/exchange the watch - hoping to receive a better piece.
Just to let you know: I contacted ASUS and I received two independent answers - one from ASUS Germany's Technical Support Division and one from ASUS ZenTalk forum. Both say the same.
Basically, it seems that the watch's microphone is way too sensitive and so it reflects the voice of the caller on the other end of the line. In other words: A hardware defect. ASUS recommends to RMA or return the watch - which I did.
Best regards,
MiRi3000.
I didn't know you could talk through the ZW2, thought it used the phone.
Sent from my Nexus 5X using XDA Free mobile app
oxfordmark said:
I didn't know you could talk through the ZW2, thought it used the phone.
Sent from my Nexus 5X using XDA Free mobile app
Click to expand...
Click to collapse
The Marshmallow update for the larger Zenwatch2 enabled the built in speaker which allows you to make and receive phone calls (you have to enable it in the Bluetooth settings).
neezy13 said:
The Marshmallow update for the larger Zenwatch2 enabled the built in speaker which allows you to make and receive phone calls (you have to enable it in the Bluetooth settings).
Click to expand...
Click to collapse
Where is the setting for this, when I made a call it rang on my phone, using the phone speaker.
Sent from my Nexus 5X using XDA Free mobile app
oxfordmark said:
Where is the setting for this, when I made a call it rang on my phone, using the phone speaker.
Sent from my Nexus 5X using XDA Free mobile app
Click to expand...
Click to collapse
On the watch, go to Settings->Bluetooth-> and turn on "Play phone audio on watch"
I just got my ZW2 today and was a bit worried about echo after reading this. I tested it out earlier on two different phone calls and my wife said there was no echo. Hopefully it stays that way.
In order to close my story and give a hint to other users: I returned my watch (Amazon is indeed great!) and received a new one. To put it short: the echo problem is totally gone. It seems the echo represents a hardware problem of some devices only.
MiRi3000 said:
In order to close my story and give a hint to other users: I returned my watch (Amazon is indeed great!) and received a new one. To put it short: the echo problem is totally gone. It seems the echo represents a hardware problem of some devices only.
Click to expand...
Click to collapse
Hahah , see i told u its hardware issue , i am glad u got a better device now