OK, so here's the deal, guys. I recently ran into some financial issues, which may mean a total loss of income for an undetermined period of time. I've been calling companies I owe money, offering to settle old debts like college loans, so I can get my credit straightened out.
I bought an LG v10 less than 6 months ago. I went into a local T-Mobile store yesterday to pay off last month's balance, but more importantly, my device balance. So now my account balance is zero for everything. The account is still active but won't be as of next month. I'm trying to get my SIM permanently unlocked so I can switch to another carrier like MetroPCS or Straight Talk (prepaid). I am aware that carriers can blacklist the ESNs of devices that are past due/delinquent, so that is part of my motivation. I just wanted to own my device free and clear.
The rep told me in the store that I can use the Device Unlock app on the stock ROM (he noticed that I had CM13 installed, LOL) to request a permanent unlock. So I flashed back to stock, relocked bootloader, and tried the app. But it's not working. He did say that I would possibly need to wait 24 hours, and I have. I was also told not to cancel the account before unlocking, or else I can't get an unlock, paid or not. I really prefer not to pay another month's bill, I also don't want to pay some shady unlock website. I read the terms for unlocking, since I'm paid then I should be eligible.
Now, this is where the situation gets a little hairy, so read carefully. When I bought the phone I put it in a now ex-friend's name, because he has good credit and mine is crap. The price they quoted him was less than half of what they quoted me. So the account is under his name, he had to use his ID, but I paid for everything with *MY* money. But the phone is in my physical possession, I'm the one paying the bills. To make long story short, I caught him trying to steal from me, so I ended the friendship. He's made himself scarce, so up until yesterday getting hold of him to convince him to come into the store with me was difficult. But now I have to find him again so we can make a final call to settle the unlock, then I'll just let the account get cancelled when I don't pay next month. They won't let me do anything over the phone except make payments, since I don't know his Social Security #.
Once I get the SIM unlocked and the account is cancelled there will be no fear with blacklisting, I should be able to freely switch to another prepaid carrier later. However, if I decide I want to take advantage of T-Mobile's "bring your own device" policy later, will they let me rejoin as a prepaid customer? No potential issues?
I'm just looking for a little advice on what to do next.
Thanks!
Did you figure this out? What error message was the unlock app giving you?
Sent from my LG-H901 using XDA-Developers mobile app
@YrrchSebor: No, still not solved. The device unlock app just tells me I'm not eligible. I'm sure I can get a temp unlock but I'd rather have a permanent unlock. I even got hold of my ex-friend and forced him to call T-Mo, they just put you on hold forever and jerk you around from rep to rep. I had the entire conversation recorded, every rep says I'm not eligible. This is a bunch of BS if you ask me, I've read the conditions for an unlock, I meet all the requirements, we explained this to the reps blow by blow, but they just say the same thing. They also refuse to say why I'm not eligible. I've called back dozens of times for the past week, same answers. I've been a customer for over 5 years, owned a handful of devices with T-Mo, you would think they would have no issues giving an unlock if the device is paid and no other balance is due. I also explained the financial hardship situation to them. They're being such pricks about this, that when I finally get an unlock, I may never be a customer again. My best advice is, just keep calling and hound the **** out of them. Be polite, demand explanations, ask to talk to a supervisor/manager if possible.
AnonVendetta said:
@YrrchSebor: No, still not solved. The device unlock app just tells me I'm not eligible. I'm sure I can get a temp unlock but I'd rather have a permanent unlock. I even got hold of my ex-friend and forced him to call T-Mo, they just put you on hold forever and jerk you around from rep to rep. I had the entire conversation recorded, every rep says I'm not eligible. This is a bunch of BS if you ask me, I've read the conditions for an unlock, I meet all the requirements, we explained this to the reps blow by blow, but they just say the same thing. They also refuse to say why I'm not eligible. I've called back dozens of times for the past week, same answers. I've been a customer for over 5 years, owned a handful of devices with T-Mo, you would think they would have no issues giving an unlock if the device is paid and no other balance is due. I also explained the financial hardship situation to them. They're being such pricks about this, that when I finally get an unlock, I may never be a customer again. My best advice is, just keep calling and hound the **** out of them. Be polite, demand explanations, ask to talk to a supervisor/manager if possible.
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Damn, that sucks!! Have ANY of the reps given you a reason for your ineligibility? They definitely owe you that I'd say, and if they can't give it then something's wrong.
It sounds like your device's IMEI should be in their database, but if for some reason it isn't, there is another unlock thread where an XDA member, markbencze(not positive on the spelling), gives the direct telephone line to a rep who seems to be sympathetic and seems to be able to add devices to the database that aren't in there. Just letting you know that in case you didn't know and possibly she could help you..
Sent from my LG-H901 using XDA-Developers mobile app
@YrrchSebor: No, I've never been given a reason. My device's IMEI should be in their database, I bought and activated the phone in a T-Mo store. My ex-friend gave me the last 4 digits of his Social Security Number, so I can call in posing as him without his presence. I had to force cooperation but he did give in. I'm going to be extremely pissed if I cant get an unlock or the phone gets blacklisted, I have very limited income right now and have spent alot of money on this. My gameplan is to get the unlock as soon as possible, then cancel the account so I dont have to pay next month. I have a cheap AT&T prepaid SIM card to test with, to see if the unlock is for real.
If you can possibly post a link to the aforementioned thread here it would be very much appreciated.
AnonVendetta said:
@YrrchSebor: No, I've never been given a reason. My device's IMEI should be in their database, I bought and activated the phone in a T-Mo store. My ex-friend gave me the last 4 digits of his Social Security Number, so I can call in posing as him without his presence. I had to force cooperation but he did give in. I'm going to be extremely pissed if I cant get an unlock or the phone gets blacklisted, I have very limited income right now and have spent alot of money on this. My gameplan is to get the unlock as soon as possible, then cancel the account so I dont have to pay next month. I have a cheap AT&T prepaid SIM card to test with, to see if the unlock is for real.
If you can possibly post a link to the aforementioned thread here it would be very much appreciated.
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I see talk of it in this thread: http://forum.xda-developers.com/showthread.php?t=3241032. Maybe start at the end and work back..
Sent from my LG-H901 using XDA-Developers mobile app
Thanks for the info, I just checked my IMEI with a link I found in the other unlock thread, it's not blacklisted and is also in T-Mo's database. So there must be some other reason. I'll try giving that lady a call.
@YrrchSebor: I just got my unlock about half an hour ago. I didn't call that lady, I just kept calling and asking to speak to supervisors until my request was elevated. Finally, they asked for email and said to wait 3 days. I dont know exactly what happened, but I think they added my IMEI to unlock database. I got the email, ran Unlock app again, worked first time around.
AnonVendetta said:
@YrrchSebor: I just got my unlock about half an hour ago. I didn't call that lady, I just kept calling and asking to speak to supervisors until my request was elevated. Finally, they asked for email and said to wait 3 days. I dont know exactly what happened, but I think they added my IMEI to unlock database. I got the email, ran Unlock app again, worked first time around.
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Glad you finally got it [emoji106]
Sent from my LG-H901 using XDA-Developers mobile app
Related
I spoke with an AT&T rep today about getting my unlock code since I'll be in korea, but according to them, they cannot unlock my phone since AT&T has an exclusivity contract on my phone until December. I thought I read somewhere that if you ask nicely they will unlock it for you?
Keep calling and keep pestering them. If you get no joy from the rep, get their supervisor/manager on the phone. Eventually you should get someone who will give you the unlock code. It is sometimes a pain getting the code from them, but they should give it to you. Tell them you weren't told anything about exclusivity when you bought the phone, and that you specifically asked about it being unlocked, and was told customer support would do it for you.
If all else fail, try cellunlocker.net
That's how I got mine unlocked.
There is a three day turnaround wait for the code, but if there's no option, what should you do?
- Sent from my ATRIX 4G using XDA app -
Yeah you have to keep calling them and bother them to give you the unlock code... I had a Rep tell me there are no unlock codes but I imagine she didn't know what she was doing so I talked to someone higher up and bam got it...
Sent from my Motorola Olympus running gingerblur 3.5 on 1.8.3 using XDA App
You can keep calling, but they simply don't give us the unlock codes until December. The codes come from Moto, and AT&T locks them down till exclusivity ends.
link12245 said:
You can keep calling, but they simply don't give us the unlock codes until December. The codes come from Moto, and AT&T locks them down till exclusivity ends.
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So then the people reporting that they have gotten it are merely trolling me? or is this a new policy?
willy101 said:
So then the people reporting that they have gotten it are merely trolling me? or is this a new policy?
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I don't see anyone in this particular thread trolling you, and only one person stated they got the code. We are only giving our opinions to try and help you get it. I myself have not asked for the unlock code for the Atrix, but my response was from previous experience, both of myself and people I know with other phones. If there is in fact a contractual reason why they will not give you the code, that's the first time I have heard of it, but that doesn't mean it's not true.
If you need it unlocked badly and are getting no joy from AT&T, I suggest going the cellunlocker.net route as was previously mentioned by Rayan.
AT&T gave me the same bull****, but said that they'll be able to give the code in August. I told them to screw off, got my code from cellunlocker.net for $20, and am a happy customer of T-Mobile. Sadly this was in March, before the AT&T merger.
samarth1 said:
Sadly this was in March, before the AT&T merger.
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They haven't merged yet, and it will be over a year for all the legalities to work themselves out. There are many areas where this could fall through.
My company went through a buyout last year, and it took 1-1/2 years for all the attorneys to balance everything according to all the laws, and satisfy the different governing bodies.
Also, there are all the benefits systems, etc. to bring into line, which takes a huge effort outside of the general legal battles.
I doubt you will see the merger finalized for at least a year, and even then it won't be a done deal until the shareholders all agree on a date when T-Mobile USA will actually become AT&T.
This was on television the other night, and I also found it online just now:
It seems that if the deal does not get FCC approval, then AT&T will pay T-Mobile a $3 billion "breakup fee," give them some AWS spectrum it does not need, and give T-Mob a roaming agreement "at an agreeable price."
With that kind of payout if it doesn't happen, AT&T is going to make sure they take their time, cross all their t's, and dot all their i's so it goes through OK and they don't end up with half a network.
In a nutshell, you don't have to worry until you are another 2 phone generations away! LOL
Okay, thanks for all the information. I'm going to try talking to them in store since I'll be there to replace my phone anyway. Thanks all.
So, a week ago I bought an HTC One from craigslist. We met at a T-Mobile store so that they could verify the phone was clean and able to be activated. They said everything was clean and safe to buy. Phone was working great for a week and then out of nowhere earlier today all the data and cellular service just turns off completely. I try turning it off & on several times, toggling airplane mode off/on, etc. etc. Finally I go in to a T-mobile store. After 30 minutes of turning it off & on, changing the SIM, calling corporate, etc. eventually they tell me that the phone was reported lost earlier today and is now blocked.
They tell me there is nothing they can do.... am I really just out the $450 now? Is there anything I can do??? What's the point of them verifying or checking anything if this can still be done? Any help or suggestions please!?!?
The only way to get it taken off the list is if the original phone owner calls in and says it is not stolen. It can be used with AT&T but none of the carriers that use Tmobile.
What your seller probably did was make an insurance claim. Get a second phone for $175 then he never returned the old phone sold it to you made $325 and then you get screwed.
Happens a lot more often now that IMEI can be blocked since march.
If you can get a hold of the person who sold it to you and be like wtf
Sent from my HTC One using xda app-developers app
jones75534 said:
So, a week ago I bought an HTC One from craigslist. We met at a T-Mobile store so that they could verify the phone was clean and able to be activated. They said everything was clean and safe to buy. Phone was working great for a week and then out of nowhere earlier today all the data and cellular service just turns off completely. I try turning it off & on several times, toggling airplane mode off/on, etc. etc. Finally I go in to a T-mobile store. After 30 minutes of turning it off & on, changing the SIM, calling corporate, etc. eventually they tell me that the phone was reported lost earlier today and is now blocked.
They tell me there is nothing they can do.... am I really just out the $450 now? Is there anything I can do??? What's the point of them verifying or checking anything if this can still be done? Any help or suggestions please!?!?
Click to expand...
Click to collapse
If your seller was the original owner, then he is committing fraud if he has later reported it stolen. Check with the seller, and if you don't get a good answer, call the police. If the phone is stolen, then you need to call the police.
Thanks both of you, I love xda!
You think the police are really going to do anything about this? I kinda figured that would be a long shot. I'm guessing if I can find the seller's contact info they either won't answer, will hang up on me right away, or maybe even change their number if they didn't already....
To me, what I can't understand is how T-mobile doesn't have a better process that is more controlled. The IMEI should be tied to an account/owner and only be allowed to be activated on another account after transferring the ownership with the owner's consent. This seems like a pretty spotty process without any kind of controls in place.
Really don't want to be out half a grand....
Unfortunately I don't see any process like that anytime soon probably minimum ten years. That's what GSM is all about freedom to get a phone anywhere anytime. It is unfortunate that this happened to you. Happens very frequently especially within first fee months of phone launch.
Sent from my HTC One using xda app-developers app
jones75534 said:
Thanks both of you, I love xda!
You think the police are really going to do anything about this? I kinda figured that would be a long shot. I'm guessing if I can find the seller's contact info they either won't answer, will hang up on me right away, or maybe even change their number if they didn't already....
To me, what I can't understand is how T-mobile doesn't have a better process that is more controlled. The IMEI should be tied to an account/owner and only be allowed to be activated on another account after transferring the ownership with the owner's consent. This seems like a pretty spotty process without any kind of controls in place.
Really don't want to be out half a grand....
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The police report may not help you, but eventually it is quite possible that it will get the perpetrator into a lot of trouble - maybe keeping them from hitting someone else...
wait til all the big names start sharing the IMEI blacklists.
fun times.
I called T–mobile myself a bit ago and just explained what happened. Apparently the lady put in a request to unblock it. She said it will take up to 48 hours to get it unblocked and to power cycle my phone pull the SIM out and try to make a call in 48 hours. Not sure what to think about that.... I guess I'll just give it a day or two and see what happens :/ From the research I've done it sounds unlikely they'll unblock it but I will stay optimistic.
SIDE NOTE: I found the sellers phone number and the text string of arranging the purchase. Think I should contact authorities or T-Mobile with the info or just try calling them directly?
If nothing else doesn't work, you can sell it to an Canadian or foreigner... Otherwise good luck...Did you ask for the receipt?, because when I bought my t-mobile htc one, I asked the seller to sent me a receipt.
disclaimer not promoting sale of black listed devices....
htc fan89 said:
If nothing else doesn't work, you can sell it to an Canadian or foreigner... Otherwise good luck...Did you ask for the receipt?, because when I bought my t-mobile htc one, I asked the seller to sent me a receipt.
disclaimer not promoting sale of black listed devices....
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Haha yeah I understand what you're saying and that you're not promoting me doing the same thing that was done to me. As a backup plan if nothing else works, this device could be used on AT&T right? I recently came from Sprint so not real savvy on how the SIM card / GSM networks work yet. Would I have to get the device "unlocked" to use on AT&T or a different GSM network? If so, could anyone point me in the right direction on how to do this and/or how much that costs.
Att and tmobile share imei lists.
Take that text string to tmobile. If the number that Texted you about the se is the number on his account. They can cross reference your phones imei to his number and use those texts as proof of purchase and help you.
I work at a store and if you came to me with this info I would unblock it for you....just sayin
Sent from my HTC One using Tapatalk 2
clninja said:
Att and tmobile share imei lists.
Take that text string to tmobile. If the number that Texted you about the se is the number on his account. They can cross reference your phones imei to his number and use those texts as proof of purchase and help you.
I work at a store and if you came to me with this info I would unblock it for you....just sayin
Sent from my HTC One using Tapatalk 2
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You would also get fired for doing something stupid like that. You need to read up on the process of unblocking phones. Serious note, dont risk your job over something like this. Its not worth it, plus that phone is property of asurion once its reported stolen.
Do this!!!!
*Try to contact seller and get your money back
*Contact authorities and have them file a report and maybe and insurance fraud case.
*Dont waste your time anymore trying to contact tmobile. They will not unblock it. That phone belongs to asurion due to them paying for it. I would also recommend calling them 1-866-268-7221 Maybe they can assist you with something.
Good luck and hope you get your money back.
deviusdragger said:
You would also get fired for doing something stupid like that. You need to read up on the process of unblocking phones. Serious note, dont risk your job over something like this. Its not worth it, plus that phone is property of asurion once its reported stolen.
Do this!!!!
*Try to contact seller and get your money back
*Contact authorities and have them file a report and maybe and insurance fraud case.
*Dont waste your time anymore trying to contact tmobile. They will not unblock it. That phone belongs to asurion due to them paying for it. I would also recommend calling them 1-866-268-7221 Maybe they can assist you with something.
Good luck and hope you get your money back.
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Actually I wouldn't be risking my job at all and there is a very strong possibility it would get unlocked. in circumstances such as this a rep can approach his manager with it and the store manager has the ability to call customer care and request the unblock. I would not be unblocking it myself
Sent from my HTC One using Tapatalk 2
jones75534 said:
So, a week ago I bought an HTC One from craigslist. We met at a T-Mobile store so that they could verify the phone was clean and able to be activated. They said everything was clean and safe to buy. Phone was working great for a week and then out of nowhere earlier today all the data and cellular service just turns off completely. I try turning it off & on several times, toggling airplane mode off/on, etc. etc. Finally I go in to a T-mobile store. After 30 minutes of turning it off & on, changing the SIM, calling corporate, etc. eventually they tell me that the phone was reported lost earlier today and is now blocked.
They tell me there is nothing they can do.... am I really just out the $450 now? Is there anything I can do??? What's the point of them verifying or checking anything if this can still be done? Any help or suggestions please!?!?
Click to expand...
Click to collapse
Well there is your lesson learned, Don't buy phones from Craigslist! I actually in the past had that happen but on a iPhone 4S and well it actually got blocked 3 days later and AT&T said it was reported stolen. So From there on I either buy my phones on ebay or just do some AT&T loopholes to get a brand new HTC One which I did and pay the new activation price for it
clninja said:
Att and tmobile share imei lists.
Take that text string to tmobile. If the number that Texted you about the se is the number on his account. They can cross reference your phones imei to his number and use those texts as proof of purchase and help you.
I work at a store and if you came to me with this info I would unblock it for you....just sayin
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Thank you that is encouraging. Might try this if the unblock doesn't work that the rep requested.
deviusdragger said:
You would also get fired for doing something stupid like that. You need to read up on the process of unblocking phones. Serious note, dont risk your job over something like this. Its not worth it, plus that phone is property of asurion once its reported stolen.
Do this!!!!
*Try to contact seller and get your money back
*Contact authorities and have them file a report and maybe and insurance fraud case.
*Dont waste your time anymore trying to contact tmobile. They will not unblock it. That phone belongs to asurion due to them paying for it. I would also recommend calling them 1-866-268-7221 Maybe they can assist you with something.
Good luck and hope you get your money back.
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Click to collapse
Thanks for the reply. Is that the number for Assurion? The store manager yesterday called them too and they were completely useless and just said to talk to T-mobile.
Vicpdx18 said:
Well there is your lesson learned, Don't buy phones from Craigslist! I actually in the past had that happen but on a iPhone 4S and well it actually got blocked 3 days later and AT&T said it was reported stolen. So From there on I either buy my phones on ebay or just do some AT&T loopholes to get a brand new HTC One which I did and pay the new activation price for it
Click to expand...
Click to collapse
Is eBay safer than craigslist? How did you get the new phone from Att?
Sent from my HTC One using xda app-developers app
Why not learn a lesson from it and sell it to get the most of it ? Thats what i did in past
You can sell it on eBay say it is blacklisted at least get some money back.
Buddy of mine lost his phone made a claim. Then found his phone the day he got the new phone he called asurion for instructions on what to do he sent his new phone back they received it and got his money back in about ten days total. But they never unblocked his current phone that he found again. Here we are almost three months later his phone is still blacklisted and did nothing wrong. Called Tmobile at least ten times they always say 48 hours and doesn't do anything so he just gave up its a paperweight.
Sent from my HTC One using xda app-developers app
So I went over to Ebay and I see there is an HTC One with a T-mobile blacklisted IMEI with over 40 bids selling for over $400... this is very encouraging. Only difference is that one is Unlocked and the seller said he already verified it does work with AT&T with some minor APN changes. Does this seem legit? If so, what is the best/cheapest/most reliable way for me to unlock my phone? I did research this, but it sounds like many online sites charge a pretty good fee for this and don't have the best reputation. Also, most recommended having your carrier do it, which I'm sure is not an option in my case..... Appreciate the support!
jones75534 said:
So I went over to Ebay and I see there is an HTC One with a T-mobile blacklisted IMEI with over 40 bids selling for over $400... this is very encouraging. Only difference is that one is Unlocked and the seller said he already verified it does work with AT&T with some minor APN changes. Does this seem legit? If so, what is the best/cheapest/most reliable way for me to unlock my phone? I did research this, but it sounds like many online sites charge a pretty good fee for this and don't have the best reputation. Also, most recommended having your carrier do it, which I'm sure is not an option in my case..... Appreciate the support!
Click to expand...
Click to collapse
I wont suggest you listing it as a phone working on at&t because this phone would not work in usa after a certain period(when tmobile UPDATES their blacklist with other networks) , if the ebay seller advises as such he would face the consequences . Payments are mostly done through paypal and they give a 45 day window for the buyer to claim the phone as not described . That would put you again in the same situation you are today in . You not just sell it for parts ? Get your money out of this sh*t and get yourself a new phone?
Just my 2cent !
@jones75534 sorry to tell u but most unlocking service wont unlock your phone . It is blacklisted in all the database
I just got off an approximate 90 minute call regarding my "glitch" order over the weekend. It was very frustrating, but if you read to the end, you will pick up some tips and get the happy ending we all look for in life.
Prior to the call I had two orders. The first was on September 6th. It was not attached to any phone line and was put in as a special order as an accessory.
The second order was from the 29th during the "glitch" time. It was on my main line and got the subsidized price and kept unlimited data with a confirmation email.
My goals were simple: have a verbal and written confirmation to retain my unlimited data if the second contract was going to be honored and cancel one of the orders as I don't need two Note 3s.
So I call up and get the front line tech support guy. I explain the above and then he takes the second order's confirmation number and whatnot. He punches it up and he says the system is currently showing that as soon as I activate the phone, I will go to the default 2GB/month data plan. I asked him how could that possibly be when I have a confirmation email saying I have unlimited data confirmed and an official statement from Verizon headquarters to droid-life.com that the contracts will be honored He says he has never heard of this official statement and there's no news in the system regarding this weekend. I then proceed to read it verbatim to him. He repeats that there's nothing in the system regarding this, so my account will default to the 2GB plan. I'm really starting to hate this "system" at this point...
Wanting to retain my unlimited data, I then ask and give him all the info for the first order. He says he can't find it in the system (there goes that system again...) He continues to search for a couple minutes and says he can't find the order. He then puts me on hold saying he is contacting another department. After several minutes of being on hold, he comes back on line and says the other department told him they found the order, but since it was not attached to a phone number it was harder to find. The status of this order is processed, out to the warehouse, and can not be canceled. Wait. What? Does that mean it's being shipped today? He says he doesn't have that information. He can only go by the previous 10/10 date.
I realized at this point this guy was going to be no use to me. He cannot help me retain unlimited data on the second order and he can't cancel the second. I ask him to escalate the call and he does. So, I have to explain the whole situation to the new guy all over, of course...
He punches up the numbers for the second order and it comes right up in his system. He confirms that it is at the warehouse stage, but doesn't know when it's going to ship either. He sticks to the 10/10 date as well as that's what's official and on the order.
He then punches up the second order's numbers and he says the system shows I will retain unlimited, that it is not at the warehouse stage, and he's sticking to the 10/10 date on that order for shipping as well. I explain the droid-life statement and he's completely aware of it as he had many friends and colleagues ask him about it over the weekend. He even tried to place an order himself, but it wouldn't let him do it with his employee ID and there wasn't anybody working on the weekend to override the system. I tell him I'm a heavy data user and need to retain my unlimited. He said he was grandfathered in and was a heavy user as well. FINALLY, a sympathetic ear. He says he will do everything in his power keep the unlimited for me.
He then goes to droid-life.com and takes a screenshot of the official statement from Verizon. He then gives me his personal Verizon email address to forward the confirmation email I got from the second order. He gets it and takes a screenshot of it as well. He puts them both as attachments to the trouble ticket. He types for a couple more minutes and then says, "Okay, this is all the proof I need. I personally guarantee you will not lose your unlimited data when you activate this phone." A HUGE sigh of relief come out of my mouth.
I then give him this scenario: Let's go with the 10th as the shipping date and say I sign for it on the 12th. What next? He said activate the phone via verizonwireless.com. Do NOT call to activate or bring it to a local store to activate. This may cause the line to be manually reverted to the 2GB plan due to human error and interaction. Basically, he's saying let "the system" activate the phone since it currently says I'm supposed to have unlimited. After activating the phone, immediately log out of the verizonwireless.com website and log back in. If the data gets changed you'll know immediately. In my mind I envision a scenario in my head of calling on the 12th and having to go through this allllllll over again starting from scratch. I ask afraid to hear his next response, "what do I do if that happens?" He immediately responds, "Email me. I'll fix it within 10 minutes. I have access to the tools to revert you." I swore I heard a church choir hymn and saw a halo above this guy's head in that instant. He went on to further say, "In fact, I'm curious as to how the system handles your case. Please email me even if your unlimited is retained." For what this guy did for me, hell yeah I am.
End result, lessons learned and advice to all glitch order people:
1) Once the subsidized order was guaranteed intact, I had him cancel the first full retail price order. He said this would have to be a "manual order cancel" since my order was already in processing. It will take 12-24 hours to process this manual cancellation. He said if I don't have a cancel confirmation email by this time tomorrow to email him and he will track it down.
2) This Verizon "system" is HUGE and can be messed up at any time by any human. The front line call center people apparently have VERY limited access to this system. There's so many hands in this system that your orders and rights can be screwed up in an instant, sometimes through no fault of their own. If you talk to the right person with enough access to the system, it actually works. This second tier Verizon rep has reinvigorated my support for this company. I no longer just like the network; I like their service-- A LOT.
3) If you have a "glitch" order pending, call Verizon today as soon as you get home. Be prepared to go through the same struggle, but never waiver in your determination to keep your unlimited at the subsidized price. If you talk to the right person it will happen. Once you have your unlimited assured, if you're not told to by whomever you talk to activate by the website only, activate by the website only. If your unlimited goes away after activation, call or go to your local Verizon store immediately to have it fixed.
Attached is proof I emailed him my "glitch" confirmation email and his reply acknowledgement.
Hope this helps some of you out there,
Doc
docnok63 said:
3) If you have a "glitch" order pending, call Verizon today as soon as you get home. Be prepared to go through the same struggle, but never waiver in your determination to keep your unlimited at the subsidized price. If you talk to the right person it will happen. Once you have your unlimited assured, if you're not told to by whomever you talk to activate by the website only, activate by the website only. If your unlimited goes away after activation, call or go to your local Verizon store immediately to have it fixed.
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I'm going to activate it through VerizonWireless.com like you said, but I'm not going to bother to call. If I lose unlimited after signing up for the unlimited plan I'll simply call them and let them know they need to revert me back to unlimited or I'll be canceling without a termination fee. Then I'll head over to T-Mobile, pick up the Note 3, and be happy.
Thanks for the heads up though, much appreciated.
I saw it on TV news last night, Verizon WILL be honoring the contracts made unlimited due to the glitch! You guys lucky! I wasn't up for renewal, 5 mo to go, so missed out.
Sent from LG Spectrum using XDA app
LillieBennett said:
I saw it on TV news last night, Verizon WILL be honoring the contracts made unlimited due to the glitch! You guys lucky! I wasn't up for renewal, 5 mo to go, so missed out.
Sent from LG Spectrum using XDA app
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What news station?
LillieBennett said:
I saw it on TV news last night, Verizon WILL be honoring the contracts made unlimited due to the glitch!
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I'm very sure they'll honor the contracts now that they've officially said so. It's your current status in the system that will determine if your unlimited stays after you activate the phone. If it's set to put you at the 2GB default, then it will. Then you'll have to spend all kinds of time on the phone and/or at the Verizon store getting it back. It's better to nip it in the bud before the phone comes so you can just enjoy the awesomeness that is the Note 3!
docnok63 said:
I'm very sure they'll honor the contracts now that they've officially said so. It's your current status in the system that will determine if your unlimited stays after you activate the phone. If it's set to put you at the 2GB default, then it will. Then you'll have to spend all kinds of time on the phone and/or at the Verizon store getting it back. It's better to nip it in the bud before the phone comes so you can just enjoy the awesomeness that is the Note 3!
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They announced monday morning that they were going to honor all the orders from this past weekend. I'd suggest subscribing to a few android news feeds. Could save you a lot of time in the future.
The plot thickens........
Gotta love that Verizon system...
....
This could possibly mean that my retail price order shipped.
polo2883 said:
What news station?
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WHSV if I remember correctly, but it's to late to change orders, those who stayed with the glitch order won big, congratulations!
Sent from LG Spectrum using XDA app
I'm a former verizon employee, both in over the phone tier 1 customer service and in store retail rep. As xda has been a huge help to me in the past I figured it was time to break my silence. I'm also going to use this post to give you some insider secrets.
First, it seems like you lucked out with the second rep. He was clearly on his game, and had a supervisor who is able to give him some leeway. He offered to give you his personal email * a big no no, and wants to help you. If hes taking screenshots, he most likely notated your account, which is good for you. The lesson to learn here is twofold. One, there are many corporate reps who will tell you whatever you want to hear to get you off the phone and will either forget to notate the account, or will blatantly not write it in your account (I used to clean these up all the time). Given that he he gave you an @VerizonWireless.com email I would assume, you are in good shape. Now, here is where things get interesting. Verizon cannot fill its customer service ranks as the job is a thankless one, and unless you are vested, most reps are lucky to last a year. In addition, they have been closing call centers and asking more of the reps they already have. As a result, verizon backfills there demand with third party call centers. These third party call centers are unfortunately very un-acountable because no one in corporate has access to them. If they can't give you a real email, then they are likely one of these reps. Unfortunately, reps aren't supposed to give out their emails to begin with, so its a crapshoot to begin with, but its a place to start. Also, verizon centers run until 11pm in their local jurisdiction. The later you call, the more likely you are to get one of these reps.
It also seems like this person had a competent supervisor who would be willing to back them up. Unfortunately not all supervisors are willing to work with you. Verizon tied the supervisor schedules to things like credits, so you may need to call multiple times to get what you want.
As for the first rep. He could either have been a third party rep *who get half the information as corporate reps and half the access, or he could just not be aware of what happened. A lot of verizon employees don't follow places like droid-life, and in cases of leaks, they are the last people to know about anything. Usually it takes a while before there is even an official response from legal. Furthermore, corporate would likely be telling the reps to try and get you to switch, because "your data usage is really low" or some other bull****. The best option is to stay firm, but never lose your temper. Most reps will try their best to help you out as long as you remain civil. The minute you start yelling and screaming, you've lost your leverage. Verizon reps live and die by surveys, and they want you to give them a ten, but if they've already got their survey for the day, then acting like an ass is a surefire way to get nowhere.
The rep you got did an amazing job, if you get a survey make sure to give him a ten.
-If anyone has questions about how to navigate vzw's systems, what to say to reps etc from an insider perspective shoot me a pm. I left there in august(from retail), so my information is a bit out of date, but I will do my best to help.
soupaloup said:
I'm a former verizon employee, both in over the phone tier 1 customer service and in store retail rep. As xda has been a huge help to me in the past I figured it was time to break my silence. I'm also going to use this post to give you some insider secrets.
First, it seems like you lucked out with the second rep. He was clearly on his game, and had a supervisor who is able to give him some leeway. He offered to give you his personal email * a big no no, and wants to help you. If hes taking screenshots, he most likely notated your account, which is good for you. The lesson to learn here is twofold. One, there are many corporate reps who will tell you whatever you want to hear to get you off the phone and will either forget to notate the account, or will blatantly not write it in your account (I used to clean these up all the time). Given that he he gave you an @VerizonWireless.com email I would assume, you are in good shape. Now, here is where things get interesting. Verizon cannot fill its customer service ranks as the job is a thankless one, and unless you are vested, most reps are lucky to last a year. In addition, they have been closing call centers and asking more of the reps they already have. As a result, verizon backfills there demand with third party call centers. These third party call centers are unfortunately very un-acountable because no one in corporate has access to them. If they can't give you a real email, then they are likely one of these reps. Unfortunately, reps aren't supposed to give out their emails to begin with, so its a crapshoot to begin with, but its a place to start. Also, verizon centers run until 11pm in their local jurisdiction. The later you call, the more likely you are to get one of these reps.
It also seems like this person had a competent supervisor who would be willing to back them up. Unfortunately not all supervisors are willing to work with you. Verizon tied the supervisor schedules to things like credits, so you may need to call multiple times to get what you want.
As for the first rep. He could either have been a third party rep *who get half the information as corporate reps and half the access, or he could just not be aware of what happened. A lot of verizon employees don't follow places like droid-life, and in cases of leaks, they are the last people to know about anything. Usually it takes a while before there is even an official response from legal. Furthermore, corporate would likely be telling the reps to try and get you to switch, because "your data usage is really low" or some other bull****. The best option is to stay firm, but never lose your temper. Most reps will try their best to help you out as long as you remain civil. The minute you start yelling and screaming, you've lost your leverage. Verizon reps live and die by surveys, and they want you to give them a ten, but if they've already got their survey for the day, then acting like an ass is a surefire way to get nowhere.
The rep you got did an amazing job, if you get a survey make sure to give him a ten.
-If anyone has questions about how to navigate vzw's systems, what to say to reps etc from an insider perspective shoot me a pm. I left there in august(from retail), so my information is a bit out of date, but I will do my best to help.
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Wow! Thanks for this incredibly useful post man!
Sent from my Nexus 7 using Tapatalk 4
I also ordered a phone during the glitch An s4. Got it yesterday called them today and the guy told me he knew nothing of a glitch that let users keep unlimited data. Told him to ask his supervisor, which he did and after a brief hold came back on and said there is an internal memo email about this issue. He stated that this is known throughout all call centers as well as stores that we are to KEEP unlimited data if we ordered during the glitch. So use that info when calling because he assured me for my piece of mind that my unlimted data on all four accounts will be intact. Activated phone and it stayed unlimited. :laugh:
Dra$tiK said:
I also ordered a phone during the glitch An s4. Got it yesterday called them today and the guy told me he knew nothing of a glitch that let users keep unlimited data. Told him to ask his supervisor, which he did and after a brief hold came back on and said there is an internal memo email about this issue. He stated that this is known throughout all call centers as well as stores that we are to KEEP unlimited data if we ordered during the glitch. So use that info when calling because he assured me for my piece of mind that my unlimted data on all four accounts will be intact. Activated phone and it stayed unlimited. :laugh:
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Congratulations! Enjoy your S4! It's a great phone. I'll be giving mine to my son when my Note 3 comes. Now if only Verizon could cancel my first full retail price order. They're still "working" on it. It's been two days now......still no cancel confirmation email.
docnok63 said:
Congratulations! Enjoy your S4! It's a great phone. I'll be giving mine to my son when my Note 3 comes. Now if only Verizon could cancel my first full retail price order. They're still "working" on it. It's been two days now......still no cancel confirmation email.
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Click to collapse
Verizon has a separate website for "iconic" pre-orders. Although it looks pretty much the same as the regular order status site, it is a different one. This site gives you the option to cancel your pre-order, but it's kind of hidden.
Try going to this exact website:
https://preorder.verizonwireless.com/iconic/
Then click on "Check Order Status" on the bottom. Enter your pre-order confirmation number and last name and you will get the option to either cancel the order or change payment.
Hope this helps.
LuczOr said:
Verizon has a separate website for "iconic" pre-orders. Although it looks pretty much the same as the regular order status site, it is a different one. This site gives you the option to cancel your pre-order, but it's kind of hidden.
Try going to this exact website:
https://preorder.verizonwireless.com/iconic/
Then click on "Check Order Status" on the bottom. Enter your pre-order confirmation number and last name and you will get the option to either cancel the order or change payment.
Hope this helps.
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Dude, that was PERFECT!!! I did it!!!
docnok63 said:
Dude, that was PERFECT!!! I did it!!!
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Click to collapse
Nice! The only reason I know about it is because I had to change my payment info, but nobody could do it for me in live chat or even over the phone. Even the csr I was talking to didn't know about it till she talked to a higher up, but they pointed me in the right direction, finally.
LuczOr said:
Nice! The only reason I know about it is because I had to change my payment info, but nobody could do it for me in live chat or even over the phone. Even the csr I was talking to didn't know about it till she talked to a higher up, but they pointed me in the right direction, finally.
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Yes thanks for the tip. I used it to confirm that three previous orders had been canceled, and one wasn't.
Thanks again. Brilliant.
Sent from my Crapple iPhone 5
docnok63 said:
Dude, that was PERFECT!!! I did it!!!
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You might want to edit out all of your personal information from that screenshot...
EtherealRemnant said:
You might want to edit out all of your personal information from that screenshot...
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Thanks. As you saw from the original one, I edited in the bottom and didn't even think about the tabs... Thanks again.
docnok63 said:
Thanks. As you saw from the original one, I edited in the bottom and didn't even think about the tabs... Thanks again.
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No prob. Just figured you overlooked it.
not to hijack the thread
Not to hijack this thread, but i had question for you guys.
I got a LG G2 during the glitch and picked it up in store the same day with the idea of exchanging it for a Note 3 when it releases.
anyways I was thinking, if I go to exchange it in store and go to the same person who helped me last time (keep unlimited) would it be just a straight exchange plus the difference of the phone? I dont want them to remove my unlimited.
Also i bought the g2 with the "verizon30" coupon...would that still work with the note 3 when i exchange it?
thanks guys!
Hello, I followed all the rules for my carrier (t-mobile), paid phone in full, bill in full, had service for 40+ days of active service and I have all the paperwork to prove it. After going in circles they finally sent me a email saying they are "unsuccessful in obtaining an unlock code for the given IMEI” after taking picture to prove that the IMEI is the correct one for the phone.
I contacted my bank (USAA) and told them what happened and they said if I could prove it, I had a valid claim. I sent them all the phone records, and emails. Email was where most of the clear proof was because of messages from t-mobile verifying I had done my part.
The bank tried to contact t-mobile and gave them 60 days to respond and they refused to respond to my bank. So the bank reversed the charges for the phone. Then t-mobile without hesitation sent a letter to Equifax, TransUnion, and Experian saying I didn’t pay my bill and creating a bill for the phone and sent it to collections. I’m still working on how to get legal help.
But in the meantime, I have a company taking advantage of their power and unjustifiably ruing my credit while I have a phone I can’t use for anything but a paper weight.
So can someone help me unlock this my phone?
I can provide all the proof I provided the bank for verification that I did everything I was suppose to do: purchased phone/paid if full, paid all phone bill and had uninterupted service for over 40 days, and made multiple attempts with t-mobile to get the phone unlocked just to have them tell me in the end....sorry we can’t find your unlock code.
Side note: Before it got to this point, I actually tried to cancel the service and return the phone 28 days after signing up for service. They said they would only refund the phone after I think 15 or 20 days. But I had been working with their tech support troubleshooting the phone and swapping sim cards to figure out why I didn’t have service anywhere in my neighborhood during that time. It had been less than 2 weeks since the last sim swap while trying to work with them. All they were doing was buying time so I could not return a phone I paid $500+ for at the time.
I got another piece of information from another forum that was a little late. Some customers of t-mobile that were aware of the problem t-mobile and other carriers were giving customers with unlocking their phone found the easiest way to get the unlock code was to tell the carrier they were going to use the phone overseas. Then the carrier wouldn’t think they were trying to switch to another service. Once they verified the customer met all the other requirements, they gave them the code and then they switched carriers.
But that information came to me too late. Plus, since I did everything I was supposed to do, why should I have to lie? Especially when people who know how to unlock phones are hesitant to do it. But carriers are still taking advantage of customers.
additional information brought up by another forum
jtl001 said:
Hello, I followed all the rules for my carrier (t-mobile), paid phone in full, bill in full, had service for 40+ days of active service and I have all the paperwork to prove it. After going in circles they finally sent me a email saying they are "unsuccessful in obtaining an unlock code for the given IMEI” after taking picture to prove that the IMEI is the correct one for the phone.
I contacted my bank (USAA) and told them what happened and they said if I could prove it, I had a valid claim. I sent them all the phone records, and emails. Email was where most of the clear proof was because of messages from t-mobile verifying I had done my part.
The bank tried to contact t-mobile and gave them 60 days to respond and they refused to respond to my bank. So the bank reversed the charges for the phone. Then t-mobile without hesitation sent a letter to Equifax, TransUnion, and Experian saying I didn’t pay my bill and creating a bill for the phone and sent it to collections. I’m still working on how to get legal help.
But in the meantime, I have a company taking advantage of their power and unjustifiably ruing my credit while I have a phone I can’t use for anything but a paper weight.
So can someone help me unlock this my phone?
I can provide all the proof I provided the bank for verification that I did everything I was suppose to do: purchased phone/paid if full, paid all phone bill and had uninterupted service for over 40 days, and made multiple attempts with t-mobile to get the phone unlocked just to have them tell me in the end....sorry we can’t find your unlock code.
Side note: Before it got to this point, I actually tried to cancel the service and return the phone 28 days after signing up for service. They said they would only refund the phone after I think 15 or 20 days. But I had been working with their tech support troubleshooting the phone and swapping sim cards to figure out why I didn’t have service anywhere in my neighborhood during that time. It had been less than 2 weeks since the last sim swap while trying to work with them. All they were doing was buying time so I could not return a phone I paid $500+ for at the time.
I got another piece of information from another forum that was a little late. Some customers of t-mobile that were aware of the problem t-mobile and other carriers were giving customers with unlocking their phone found the easiest way to get the unlock code was to tell the carrier they were going to use the phone overseas. Then the carrier wouldn’t think they were trying to switch to another service. Once they verified the customer met all the other requirements, they gave them the code and then they switched carriers.
But that information came to me too late. Plus, since I did everything I was supposed to do, why should I have to lie? Especially when people who know how to unlock phones are hesitant to do it. But carriers are still taking advantage of customers.
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The Reason for the post
[quotemsg=14275745,0,312531]Sorry! It is against the rules to offer code or password help.[/quotemsg]
The board rules also state the reason why, and I have proof that I legally purchased the phone, I have a copy of the t-mobile agreement which states that I need uninterrupted service for 40 or more days before eligible for unlock, and as far as the rights agreement between the user and the carrier, the carrier indirectly violated their own agreement by pretending they could not find the unlock code after I followed all the rules requested to receive the unlock code. That is why USAA reversed the charges after getting all the verification and giving t-mobile a opportunity to respond.
So t-mobile took the path of least resistance. Instead of battling it out legally over the "terms of service" with my bank, they just defrauded my credit and left me to fight to get it fixed which has become a bigger financial problem than the cost of the phone.
So the request was with the "rules" in mind. Which is why I included in the post that I can provide all legal evidence that the phone was legally purchased, the carrier breached their own agreement, and I've done everything I know possible to correct the problem.
Another reference to the rules: you can verify ownership along with email communication's with t-mobile through full header/footer copies of emails which is what the bank did. And the bank statements from the bank as well as t-mobile in store purchase receipt verify purchase.
I don't see why you post as if you cannot understand why I am even reaching out to online communities after reading my original post.
[quotemsg=14275745,0,312531] Please contact the carrier.[/quotemsg]
Pretty obvious from my first post that has been done by myself and USAA Federal Saving Bank with no progress
Sorry, I cannot help with your unlocking query,
However, if you're ultimately unable to unlock the handset (or just want a change), the 1st gen Moto G might be a good option for a replacement for an i9100 (or any other S2). Buy it unlocked and sim-free not from a carrier or one of their partners/resellers.
Stock rom or custom rom. It is an affordable handset with very decent specs.
I apologize if i found the wrong forum to ask this in, if so please forgive and excuse me.
So for the "TL/DR" version, the question i have is...
From what i understand the SM-G965U Samsung Verizon S9+ that i have, which i today flashed to G965u1 global variant was already, by default sold from verizon as Unlocked. A IMEI check on various MVNO's ting.com, straighttalk, Walmart Fam Mobile, as well as a few IMEI checker sites have show this IMEI for this phone thats still under payments as clear and ready to activate with their sim. Also after successfully flashing the global bloat free variant to the phone, i was able to make a successful test call and confirm mobile data worked great with a borrowed Walmart Family Mobile Sim in it.
If i bounce out of this relashonsip, and take my phone as it is, still under her plan, and just go get a Sim Kit with the Unlimited plan from (Probably AT&T) will verizon or can verizon, or her block the phone once the sim from another carrier is working in it? Either by financle lock or her reporting it lost or anything like that? Or am I in the clear?
This isnt going to base my decison to leave this situation or not, (im going to peroid my childs welbeing is most important of all, my tolance for anger, abuse and BS comes a much later 2nd or 3rd) I just want to make plans as to what i should do about my phone, i want to keep it, im not going to fall into her games, and im going to change the number and would like to just pop the sim and be done with it, but i want to know if they can do anything if its reported lost, or she just stops paying her bill and they shut the account down due to non payment.
And for the details, and the morally inclined the situation is..
I have a week and a half new S9+ activated on an account from Verizon. The situation with myself and the account holder (Ex-Gf, or soon to be) has turned very sour so much that Im at a empass where I feel myself and my daughter are in a unhealthy enviroment and Im legitamatly concerned for her mental health, and the enviroment being to agressive, controlling and abusive. So basicly im leavin her. Im a single dad and this is my kid, not her so no im not running off with "our" child, unfortuatley the biological mother doesnt care to be in her life. But enough about the moral dilemma, emplications and personal life. This person is very unhealthy and we need to leave.
I became a authorized user on her account, allowed to make any decisons/purchases ect and she was with me when we bought it. Or rather signed up the payment agreement, with 0 down and just paid taxes and turned her plan and mine into a family with Go unlimited. With my S9+ having 24 payments of like $36 a month with the insurance ect. Phone case and screen protector added to the next bill, bill date the 27th.
Night before i handed her $400 in cash to add to the bill to get this about half paid off, only to find out she choose to blow it on something else, and giving her friend $150 because he was down on his luck.
The enviroment and some things she has said, has frightened me to the point where i belive she may try to either falsely accuse me of something to hold me hostage in the relashonship as she wont seek counsiling, or just continue to scream and agrue and yell either in front of or directly at my child, and after many attempts to try to get some 3rd party help counsilling ect ive decided its not going to work, and shes not going to try. She addtionaly has around $2k of my silver bars locked in her safe deposit box she wont allow access to for reasons I spend to much on things i dont need which isnt true. I think she is just trying to limit my resources to leave and or make me more dependant on her.
Which isnt going to work.
Thank you, and I apologize for the personal details of the post, and the lenght.
Thanks again.
She will likely report the phone stolen. It will be blacklisted at that point for all American carriers, but would still work internationally.
You should just be able to return it if you've had it a week and a half. It's network locked and won't work with another carrier's SIM unless you pay it off and get the code from Verizon or use one of the pay services you can find around the net.
No, it's not network locked. As I said I just tested it with a At&t sim and worked fine. It seems all Verizon phones are now unlock from the network as per an agreement with the FCC during the purchase of the 700 megahertz Spectrum that they would allow their phones to be unlocked what's your now done at the point of sale and activation. When I'm wondering is as if after I've Place another Sim in it and have continued use if she decides to be the way that she is and report it stolen or lost or whatever which I'm guessing is it can't be reported stolen unless there's a police report lost Maybe. If the new carrier it's working on will the activate or block it. I've already given her money to make up for the cost of the device whether or not she can apply it to the bill is up to her or if she even can but I'm not getting that money back so it's in my best interest to keep the device and keep it working on a different network via prepaid.
Bottom line, if you're using a device that isn't yours (and honestly, it really isn't), it's not safe. It seems unlikely that she will just continue to make payments on a device used by someone that just left her life. Maybe she's honest and will do the right thing, since you paid her money. But you'll never really know. You could wake up one day with no service and have very little you can do about it.
The better thing to do, rather than handing her $400, would have been to walk out of the relationship, leaving the phone in the home. Go take the $400 and buy a midrange device of your own.
Given she already took your money and blew it on something other than the bill you intended it for, you're pretty much screwed. She could easily blacklist the phone and there wouldn't really be any recourse for you (not even small claims court, as I'm guessing it was a verbal "agreement" when you gave her the $400 to put towards the bill. It would literally be your word against hers, and that wouldn't go far.)
Not saying you would have considered that route, but just putting it out there it wouldn't work
Sent from my SM-G965W using Tapatalk
T-Mobile employee here. If she decides to report it lost or stolen (if she still has the insurance on it she can pay the deductible and receive another of the same model) your IMEI will be put on a national blacklist. Doesn't matter which carrier you use or the firmware you flash on the device, the IMEI will be the same and will not register with any network in the US if she uses her insurance or just reports it but doesn't claim it. Once the IMEI is on this list it's nearly impossible to get it unblocked. Your best option is to try and return it and get your money back from your ex. You could try to sell it to someone overseas but that comes with it's own risks.
Thread closed by OP request!