Scandal ! I had an unauthorized charge come through to my telephone account. This is the chain of events below.
I received a text saying:
" FreeMsg: Thank you for
subscribing to TAPVIDS for
£4.50 per week from TapVids
until you text STOP to 64055
HELP? 01183244333 "
I asked "Three UK" (mobile operator) about on a post at their Facebook page. I would post pictures here but I can't see how to do it in this forum.
This was the conversation:
(Me)
"Three what can I do about this?
I just got a text saying I subscribed to these people like the women in the article:
http://forums.crackberry.com/genera...fecting-3g-4g-browsing-friday-nights-1081977/ "
Three UK, responded:
"Hi, sorry to hear you've been subscribed to something you're unaware of. Can you please text 'STOP' to the number in the text and let us know how you get on >Lauren C".
(Me):
"Thanks.
I read on the internet that other people have texted stop and they've been charged £5 for the text.
How can I check if I will be charged?"
Three UK, responded:
"Unfortunately we can't say for sure, Kevin. We don't charge you for these services, so any charges that'd be applied would be decided by the company themselves.
If you'd like to check if you're going to be charged for the text, we'd suggest getting in touch with the company directly or checking their website for any pricing information. >Ian"
(Me)
"Thanks,
I don't know who the company is though. How can I find out?
What had happened was, I looked at a webpage about "Free Movies." A pop up came that said "[Cancel] and [OK]" and nothing else. I clicked cancel and then a text came through saying thanks for subscribing for £4.50 a week. I can't get through to the site now though. It won't appear on my screen.
I looked at my Bill since, and it appears there's another company that has been charging me too.
That's the site that supplied the original link. I went there after seeing an article about Android phone tweaks. Then I seen they had another article about free movies. I clicked on "VKFLIX", (6th one down in the list about free movies).
The VKFLIX site was the one where the pop-up was.
https://www.dreamytricks.com/free-movie-streaming-websites/ "
(I would not click ↑ on anything at the links there— given the circumstances)
Three UK, responded:
"Is there a 6 digit number attached to the text message you've received? If so, you can check the company details by entering the shortcode here, http://bit.ly/1kOdMBj. We hope this helps >Vicki"
(Me)
"Yes this was it here.
I'll put the number in."
(Attach green picture)
I'll put the number in
(picture online lookup charge)
"After I searched the helpline number in Google it came up as Txtnation " But in the online checker you gave me it comes up as "mGage."
(Attached picture below)
Three UK, responded:
"The company may have subsidiaries, so we'd recommend calling the helpline number in the text, as they'll be able to advise you if you're being charged. If you want to launch an investigation into what happened, we'd urge you to contact PhonepayPlus as they're the regulations for the industry and will be able to carry out an investigation http://bit.ly/1CU9tvo
. We'll do our best to provide you any information you may need during this process >Kimberley"
(Me):
"Thanks Three,
Yes I think I'll do that but they don't answer the phone according to one person that left a review on their Facebook page. Surprising seen as they have £15,000,000 in the Bank (company info link below— "worth").
So many people on the internet are reporting that they have been scammed/tricked by them. One person reported that they have a business contract with EE.
And yes, there are many subsidiary companies linked to them. In particular "Surash Patel" whose closed companies are being reported to be years over due for tax files.
You can see the companies at the links here:
Ownership:
http://www.endole.co.uk/company/08789165/mgage-europe-limited?page=ownership
Linkedin (see affiliated):
https://uk.linkedin.com/in/surashpatel
Facebook page (see reviews):
https://facebook.com/MGage-a-Vivial-Company-880912212024928/ "
Three UK, responded:
"That would be the best thing to do. As Kimberley mentioned, if you need any further information at all, please let us know and we'll do our best to get it for you. >Lucy "
(Me)
"Thank you,
Given the confusing nature of the multiple company names and services, I am unable to ascertain whether texting "STOP" would incur a £5 charge as others have reported on the internet forums.
Could you please find out if texting that number will incur a charge?
I'd also like to formally declare as a Three customer that these services and companies are rogue. I request as a duty of care to myself and other "Three" customers that "Three" look into this as soon as possible and do their utmost to block all services from them and their subsidiaries and individuals connected to them, on all the UK telecommunication networks."
*Another Facebook profile made the comment:
"I'm having the same issue and same company."*
No reply came from him when I asked what he had done about it.
I said to "Three UK" (mobile operator):
"This is fraud can you not help us with this? Three has facilitated the charge."
-----
End.
No reply came and that was several hours ago. I called Three and they said to call back tomorrow between 9 A.M & 5 P.M and they will initiate a "Three way call" with the companies in question.
I hope this has helped. I will endeavor to report back on my results.
The shortcode number was 64055.
The Helpline number given in the text came up as belonging to TxtNation :
01183244333 .
I made an online complaint through PhonePayPlus online, which was quite a lengthy process.
The next day, I called Three UK for the Three way telephone call that Three UK had suggested.
The first person at three was very helpful. In fact, they all were quite well meaning. Yet, after being first contact with Three, I was told by the customer service representative:
(Approximately):
"Stay on the line, I will be listening as you talk to the Third party. I won't be able to talk, but stay on the line when your call with them has ended and I will come on the line to talk with you about the results."
I was on hold for a little while and then the phone started ringing. I person answered from "PhonePayPlus" whom is a the regulator I previously mentioned.
I thought that perhaps the Three customer service representative had tried patching me through to the Third party company with no luck, and so put me through to make a complaint to PhonePayPlus.
So, I went through the details of what had happened and how I came about to be talking to the advisor. I also advised that the person from Three is listening in the background (as far as I knew).
To break a long conversation down:
They advised me that TxtNation own the phone number that I was texted from. She gave an email address, one of TxtNations email address'.. which was given to me as: [email protected] .
She advised emailing TxtNation with details of my phone number, and the number I was texted from.
She advised me to ask:
1. How I came to be subscribed to the service.
2. How I may obtain a refund.
3. Proof of me actually having subscribed to the service.
She said to wait two business days and if I hear nothing, get back to PhonePayPlus.
At the end of the call, I said I need to hold the line so the person from Three comes back on. She said "I don't think they're there."
Which she was right about.
So, I called back Three UK and got through after listening to some music and putting all my details in again, and answering the security questions. AND after explaining the whole situation again, (plus another query I had regarding a charge) the very nice man said pretty much the same thing as his previous colleague.
He put us through to TxtNation.
A person named "Beverly" at TxtNation came on the line. The man from Three explained the situation, she asked to speak to me.
I gave her my details. She said "You will get a text confirming your unsubscription" and hung up the phone.
The man from Three was quite taken aback as was I.
We talked, he asked if he could help me further. I said, yes, as they didn't mention a refund at TxtNation. He said, let's call back.
I mentioned the other charge I wanted to talk about with regards to my account and said that, ~"If its the same company that's involved in the other charge, it might be best to check that first so we don't have to call TxtNation separately again."
For some reason, he did agree but then for some other reason the phone just started ringing at TxtNation again. The same person answered. I explained that I'd like to know about a refund and that no text had come through just yet notifying me of their "unsubscription" action.
"Beverly" at TxtNation then asked for my phone number. I said, well surely you must have it seen as I just spoke to you, gave you the number and am expecting a text from you.
Oh yes, what was your name again, (she said).
Argh. Anyway, she said I'd get a call in a couple of days, which I doubt.
The call ended. No person from Three UK was on the line. Just a dead line.
So, I was so annoyed, that I hadn't tried to record all these calls. I really wished I had the whole thing recorded. It was so ridiculous. I decided to call Three back YET AGAIN. But, before I did, I downloaded some call recording software. The first I tried didn't work (I tested it first on my voicemail) so, I did some Googling and testing and finally found one that worked.
I called Three back.
Got cut off from the queue.
I called back again. Waited for quite some time.
Got through. All the same rigmarole again. She said she doesn't know why her colleagues put me though to TxtNation ! She said its not much to do with them !
She was very helpful though. She also informed me I was due for "an upgrade."
I don't have the energy to type the whole thing so here it is on YouTube. Yes, I had to make an MP4 video and sign up and everything.
The salesman regarding the upgrade can be heard at the end. He doesn't think much of "GiffGaff" which you can hear him talk about. I edited the length of the audio from over an hour to something shorter that omits my personal information and all the music while on hold and waiting to talk to someone.
Here is the YouTube link:
https://youtu.be/0ajURe7WTOI
Also please find attached relevant screenshots.
I'm really upset about the whole thing and not even sure if I've spoken to the right people. I did receive a message from TxtNation later, that said I had been unsubscribed from services.
Whether that means all services they can find on the system to purge me somehow— I don't know, as they didn't give details of which services they unsubscribed me from.
I have two more companies to chase up tomorrow about other charges I've just noticed on my account. Time now: 03.57 A.M.
Entry on Sun 18th September 2016:
I was advised to run a cURL test on the site to see what code is running on the webpage that I think originated the Billing request. Here is a link to a post on this page which has the cURL report.
Please do not click on any link within the report in case it takes you to an external site.
Here is the G+ link to the code that has been found so far:
Could someone that is careful and knowledgeable please help locate the potentially offending code? Or offer any other suggestions.
Help is very much appreciated:
https://plus.google.com/112501263028250722044/posts/3Phj6pxBj89
I guess there are too many scams no matter what phone yu have. My GF has an iPhone, and the same sh*t happens
I can recommend a compelling feature that can provide you with a wide range of information related to a particular phone number. For example, you can find out: Full Name, Criminal Record, Background Information, Cell Phone Numbers, Carrier Features, Address(es), Statistics, Business Features, Financial Reports. https://www.familyorbit.com/blog/reverse-phone-lookup/ I think you could use apps like this to avoid situations like this. Or, for the safety of your family, it comes in handy. You can find out where you are and who your child is communicating with.
Related
I just got off an approximate 90 minute call regarding my "glitch" order over the weekend. It was very frustrating, but if you read to the end, you will pick up some tips and get the happy ending we all look for in life.
Prior to the call I had two orders. The first was on September 6th. It was not attached to any phone line and was put in as a special order as an accessory.
The second order was from the 29th during the "glitch" time. It was on my main line and got the subsidized price and kept unlimited data with a confirmation email.
My goals were simple: have a verbal and written confirmation to retain my unlimited data if the second contract was going to be honored and cancel one of the orders as I don't need two Note 3s.
So I call up and get the front line tech support guy. I explain the above and then he takes the second order's confirmation number and whatnot. He punches it up and he says the system is currently showing that as soon as I activate the phone, I will go to the default 2GB/month data plan. I asked him how could that possibly be when I have a confirmation email saying I have unlimited data confirmed and an official statement from Verizon headquarters to droid-life.com that the contracts will be honored He says he has never heard of this official statement and there's no news in the system regarding this weekend. I then proceed to read it verbatim to him. He repeats that there's nothing in the system regarding this, so my account will default to the 2GB plan. I'm really starting to hate this "system" at this point...
Wanting to retain my unlimited data, I then ask and give him all the info for the first order. He says he can't find it in the system (there goes that system again...) He continues to search for a couple minutes and says he can't find the order. He then puts me on hold saying he is contacting another department. After several minutes of being on hold, he comes back on line and says the other department told him they found the order, but since it was not attached to a phone number it was harder to find. The status of this order is processed, out to the warehouse, and can not be canceled. Wait. What? Does that mean it's being shipped today? He says he doesn't have that information. He can only go by the previous 10/10 date.
I realized at this point this guy was going to be no use to me. He cannot help me retain unlimited data on the second order and he can't cancel the second. I ask him to escalate the call and he does. So, I have to explain the whole situation to the new guy all over, of course...
He punches up the numbers for the second order and it comes right up in his system. He confirms that it is at the warehouse stage, but doesn't know when it's going to ship either. He sticks to the 10/10 date as well as that's what's official and on the order.
He then punches up the second order's numbers and he says the system shows I will retain unlimited, that it is not at the warehouse stage, and he's sticking to the 10/10 date on that order for shipping as well. I explain the droid-life statement and he's completely aware of it as he had many friends and colleagues ask him about it over the weekend. He even tried to place an order himself, but it wouldn't let him do it with his employee ID and there wasn't anybody working on the weekend to override the system. I tell him I'm a heavy data user and need to retain my unlimited. He said he was grandfathered in and was a heavy user as well. FINALLY, a sympathetic ear. He says he will do everything in his power keep the unlimited for me.
He then goes to droid-life.com and takes a screenshot of the official statement from Verizon. He then gives me his personal Verizon email address to forward the confirmation email I got from the second order. He gets it and takes a screenshot of it as well. He puts them both as attachments to the trouble ticket. He types for a couple more minutes and then says, "Okay, this is all the proof I need. I personally guarantee you will not lose your unlimited data when you activate this phone." A HUGE sigh of relief come out of my mouth.
I then give him this scenario: Let's go with the 10th as the shipping date and say I sign for it on the 12th. What next? He said activate the phone via verizonwireless.com. Do NOT call to activate or bring it to a local store to activate. This may cause the line to be manually reverted to the 2GB plan due to human error and interaction. Basically, he's saying let "the system" activate the phone since it currently says I'm supposed to have unlimited. After activating the phone, immediately log out of the verizonwireless.com website and log back in. If the data gets changed you'll know immediately. In my mind I envision a scenario in my head of calling on the 12th and having to go through this allllllll over again starting from scratch. I ask afraid to hear his next response, "what do I do if that happens?" He immediately responds, "Email me. I'll fix it within 10 minutes. I have access to the tools to revert you." I swore I heard a church choir hymn and saw a halo above this guy's head in that instant. He went on to further say, "In fact, I'm curious as to how the system handles your case. Please email me even if your unlimited is retained." For what this guy did for me, hell yeah I am.
End result, lessons learned and advice to all glitch order people:
1) Once the subsidized order was guaranteed intact, I had him cancel the first full retail price order. He said this would have to be a "manual order cancel" since my order was already in processing. It will take 12-24 hours to process this manual cancellation. He said if I don't have a cancel confirmation email by this time tomorrow to email him and he will track it down.
2) This Verizon "system" is HUGE and can be messed up at any time by any human. The front line call center people apparently have VERY limited access to this system. There's so many hands in this system that your orders and rights can be screwed up in an instant, sometimes through no fault of their own. If you talk to the right person with enough access to the system, it actually works. This second tier Verizon rep has reinvigorated my support for this company. I no longer just like the network; I like their service-- A LOT.
3) If you have a "glitch" order pending, call Verizon today as soon as you get home. Be prepared to go through the same struggle, but never waiver in your determination to keep your unlimited at the subsidized price. If you talk to the right person it will happen. Once you have your unlimited assured, if you're not told to by whomever you talk to activate by the website only, activate by the website only. If your unlimited goes away after activation, call or go to your local Verizon store immediately to have it fixed.
Attached is proof I emailed him my "glitch" confirmation email and his reply acknowledgement.
Hope this helps some of you out there,
Doc
docnok63 said:
3) If you have a "glitch" order pending, call Verizon today as soon as you get home. Be prepared to go through the same struggle, but never waiver in your determination to keep your unlimited at the subsidized price. If you talk to the right person it will happen. Once you have your unlimited assured, if you're not told to by whomever you talk to activate by the website only, activate by the website only. If your unlimited goes away after activation, call or go to your local Verizon store immediately to have it fixed.
Click to expand...
Click to collapse
I'm going to activate it through VerizonWireless.com like you said, but I'm not going to bother to call. If I lose unlimited after signing up for the unlimited plan I'll simply call them and let them know they need to revert me back to unlimited or I'll be canceling without a termination fee. Then I'll head over to T-Mobile, pick up the Note 3, and be happy.
Thanks for the heads up though, much appreciated.
I saw it on TV news last night, Verizon WILL be honoring the contracts made unlimited due to the glitch! You guys lucky! I wasn't up for renewal, 5 mo to go, so missed out.
Sent from LG Spectrum using XDA app
LillieBennett said:
I saw it on TV news last night, Verizon WILL be honoring the contracts made unlimited due to the glitch! You guys lucky! I wasn't up for renewal, 5 mo to go, so missed out.
Sent from LG Spectrum using XDA app
Click to expand...
Click to collapse
What news station?
LillieBennett said:
I saw it on TV news last night, Verizon WILL be honoring the contracts made unlimited due to the glitch!
Click to expand...
Click to collapse
I'm very sure they'll honor the contracts now that they've officially said so. It's your current status in the system that will determine if your unlimited stays after you activate the phone. If it's set to put you at the 2GB default, then it will. Then you'll have to spend all kinds of time on the phone and/or at the Verizon store getting it back. It's better to nip it in the bud before the phone comes so you can just enjoy the awesomeness that is the Note 3!
docnok63 said:
I'm very sure they'll honor the contracts now that they've officially said so. It's your current status in the system that will determine if your unlimited stays after you activate the phone. If it's set to put you at the 2GB default, then it will. Then you'll have to spend all kinds of time on the phone and/or at the Verizon store getting it back. It's better to nip it in the bud before the phone comes so you can just enjoy the awesomeness that is the Note 3!
Click to expand...
Click to collapse
They announced monday morning that they were going to honor all the orders from this past weekend. I'd suggest subscribing to a few android news feeds. Could save you a lot of time in the future.
The plot thickens........
Gotta love that Verizon system...
....
This could possibly mean that my retail price order shipped.
polo2883 said:
What news station?
Click to expand...
Click to collapse
WHSV if I remember correctly, but it's to late to change orders, those who stayed with the glitch order won big, congratulations!
Sent from LG Spectrum using XDA app
I'm a former verizon employee, both in over the phone tier 1 customer service and in store retail rep. As xda has been a huge help to me in the past I figured it was time to break my silence. I'm also going to use this post to give you some insider secrets.
First, it seems like you lucked out with the second rep. He was clearly on his game, and had a supervisor who is able to give him some leeway. He offered to give you his personal email * a big no no, and wants to help you. If hes taking screenshots, he most likely notated your account, which is good for you. The lesson to learn here is twofold. One, there are many corporate reps who will tell you whatever you want to hear to get you off the phone and will either forget to notate the account, or will blatantly not write it in your account (I used to clean these up all the time). Given that he he gave you an @VerizonWireless.com email I would assume, you are in good shape. Now, here is where things get interesting. Verizon cannot fill its customer service ranks as the job is a thankless one, and unless you are vested, most reps are lucky to last a year. In addition, they have been closing call centers and asking more of the reps they already have. As a result, verizon backfills there demand with third party call centers. These third party call centers are unfortunately very un-acountable because no one in corporate has access to them. If they can't give you a real email, then they are likely one of these reps. Unfortunately, reps aren't supposed to give out their emails to begin with, so its a crapshoot to begin with, but its a place to start. Also, verizon centers run until 11pm in their local jurisdiction. The later you call, the more likely you are to get one of these reps.
It also seems like this person had a competent supervisor who would be willing to back them up. Unfortunately not all supervisors are willing to work with you. Verizon tied the supervisor schedules to things like credits, so you may need to call multiple times to get what you want.
As for the first rep. He could either have been a third party rep *who get half the information as corporate reps and half the access, or he could just not be aware of what happened. A lot of verizon employees don't follow places like droid-life, and in cases of leaks, they are the last people to know about anything. Usually it takes a while before there is even an official response from legal. Furthermore, corporate would likely be telling the reps to try and get you to switch, because "your data usage is really low" or some other bull****. The best option is to stay firm, but never lose your temper. Most reps will try their best to help you out as long as you remain civil. The minute you start yelling and screaming, you've lost your leverage. Verizon reps live and die by surveys, and they want you to give them a ten, but if they've already got their survey for the day, then acting like an ass is a surefire way to get nowhere.
The rep you got did an amazing job, if you get a survey make sure to give him a ten.
-If anyone has questions about how to navigate vzw's systems, what to say to reps etc from an insider perspective shoot me a pm. I left there in august(from retail), so my information is a bit out of date, but I will do my best to help.
soupaloup said:
I'm a former verizon employee, both in over the phone tier 1 customer service and in store retail rep. As xda has been a huge help to me in the past I figured it was time to break my silence. I'm also going to use this post to give you some insider secrets.
First, it seems like you lucked out with the second rep. He was clearly on his game, and had a supervisor who is able to give him some leeway. He offered to give you his personal email * a big no no, and wants to help you. If hes taking screenshots, he most likely notated your account, which is good for you. The lesson to learn here is twofold. One, there are many corporate reps who will tell you whatever you want to hear to get you off the phone and will either forget to notate the account, or will blatantly not write it in your account (I used to clean these up all the time). Given that he he gave you an @VerizonWireless.com email I would assume, you are in good shape. Now, here is where things get interesting. Verizon cannot fill its customer service ranks as the job is a thankless one, and unless you are vested, most reps are lucky to last a year. In addition, they have been closing call centers and asking more of the reps they already have. As a result, verizon backfills there demand with third party call centers. These third party call centers are unfortunately very un-acountable because no one in corporate has access to them. If they can't give you a real email, then they are likely one of these reps. Unfortunately, reps aren't supposed to give out their emails to begin with, so its a crapshoot to begin with, but its a place to start. Also, verizon centers run until 11pm in their local jurisdiction. The later you call, the more likely you are to get one of these reps.
It also seems like this person had a competent supervisor who would be willing to back them up. Unfortunately not all supervisors are willing to work with you. Verizon tied the supervisor schedules to things like credits, so you may need to call multiple times to get what you want.
As for the first rep. He could either have been a third party rep *who get half the information as corporate reps and half the access, or he could just not be aware of what happened. A lot of verizon employees don't follow places like droid-life, and in cases of leaks, they are the last people to know about anything. Usually it takes a while before there is even an official response from legal. Furthermore, corporate would likely be telling the reps to try and get you to switch, because "your data usage is really low" or some other bull****. The best option is to stay firm, but never lose your temper. Most reps will try their best to help you out as long as you remain civil. The minute you start yelling and screaming, you've lost your leverage. Verizon reps live and die by surveys, and they want you to give them a ten, but if they've already got their survey for the day, then acting like an ass is a surefire way to get nowhere.
The rep you got did an amazing job, if you get a survey make sure to give him a ten.
-If anyone has questions about how to navigate vzw's systems, what to say to reps etc from an insider perspective shoot me a pm. I left there in august(from retail), so my information is a bit out of date, but I will do my best to help.
Click to expand...
Click to collapse
Wow! Thanks for this incredibly useful post man!
Sent from my Nexus 7 using Tapatalk 4
I also ordered a phone during the glitch An s4. Got it yesterday called them today and the guy told me he knew nothing of a glitch that let users keep unlimited data. Told him to ask his supervisor, which he did and after a brief hold came back on and said there is an internal memo email about this issue. He stated that this is known throughout all call centers as well as stores that we are to KEEP unlimited data if we ordered during the glitch. So use that info when calling because he assured me for my piece of mind that my unlimted data on all four accounts will be intact. Activated phone and it stayed unlimited. :laugh:
Dra$tiK said:
I also ordered a phone during the glitch An s4. Got it yesterday called them today and the guy told me he knew nothing of a glitch that let users keep unlimited data. Told him to ask his supervisor, which he did and after a brief hold came back on and said there is an internal memo email about this issue. He stated that this is known throughout all call centers as well as stores that we are to KEEP unlimited data if we ordered during the glitch. So use that info when calling because he assured me for my piece of mind that my unlimted data on all four accounts will be intact. Activated phone and it stayed unlimited. :laugh:
Click to expand...
Click to collapse
Congratulations! Enjoy your S4! It's a great phone. I'll be giving mine to my son when my Note 3 comes. Now if only Verizon could cancel my first full retail price order. They're still "working" on it. It's been two days now......still no cancel confirmation email.
docnok63 said:
Congratulations! Enjoy your S4! It's a great phone. I'll be giving mine to my son when my Note 3 comes. Now if only Verizon could cancel my first full retail price order. They're still "working" on it. It's been two days now......still no cancel confirmation email.
Click to expand...
Click to collapse
Verizon has a separate website for "iconic" pre-orders. Although it looks pretty much the same as the regular order status site, it is a different one. This site gives you the option to cancel your pre-order, but it's kind of hidden.
Try going to this exact website:
https://preorder.verizonwireless.com/iconic/
Then click on "Check Order Status" on the bottom. Enter your pre-order confirmation number and last name and you will get the option to either cancel the order or change payment.
Hope this helps.
LuczOr said:
Verizon has a separate website for "iconic" pre-orders. Although it looks pretty much the same as the regular order status site, it is a different one. This site gives you the option to cancel your pre-order, but it's kind of hidden.
Try going to this exact website:
https://preorder.verizonwireless.com/iconic/
Then click on "Check Order Status" on the bottom. Enter your pre-order confirmation number and last name and you will get the option to either cancel the order or change payment.
Hope this helps.
Click to expand...
Click to collapse
Dude, that was PERFECT!!! I did it!!!
docnok63 said:
Dude, that was PERFECT!!! I did it!!!
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Click to collapse
Nice! The only reason I know about it is because I had to change my payment info, but nobody could do it for me in live chat or even over the phone. Even the csr I was talking to didn't know about it till she talked to a higher up, but they pointed me in the right direction, finally.
LuczOr said:
Nice! The only reason I know about it is because I had to change my payment info, but nobody could do it for me in live chat or even over the phone. Even the csr I was talking to didn't know about it till she talked to a higher up, but they pointed me in the right direction, finally.
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Click to collapse
Yes thanks for the tip. I used it to confirm that three previous orders had been canceled, and one wasn't.
Thanks again. Brilliant.
Sent from my Crapple iPhone 5
docnok63 said:
Dude, that was PERFECT!!! I did it!!!
Click to expand...
Click to collapse
You might want to edit out all of your personal information from that screenshot...
EtherealRemnant said:
You might want to edit out all of your personal information from that screenshot...
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Thanks. As you saw from the original one, I edited in the bottom and didn't even think about the tabs... Thanks again.
docnok63 said:
Thanks. As you saw from the original one, I edited in the bottom and didn't even think about the tabs... Thanks again.
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No prob. Just figured you overlooked it.
not to hijack the thread
Not to hijack this thread, but i had question for you guys.
I got a LG G2 during the glitch and picked it up in store the same day with the idea of exchanging it for a Note 3 when it releases.
anyways I was thinking, if I go to exchange it in store and go to the same person who helped me last time (keep unlimited) would it be just a straight exchange plus the difference of the phone? I dont want them to remove my unlimited.
Also i bought the g2 with the "verizon30" coupon...would that still work with the note 3 when i exchange it?
thanks guys!
Not sure where to put this, so I'm putting it here. I attempted to buy G-Watch from in.mobilefun.com (mobilefun.co.uk's india website). A day later they informed me that due to shipping issue they are unable to make the item available in India at all, they have since removed it from their indian website. The money was credited back to me.
HOWEVER, they have since re-debited my account for said money, under the same transaction (reversal of above credit). CAlling up mobilefun's UK phone numbers usually does not connect me to anyone and when it does I get a rather unhelpful set of people telling me they have no idea about the re-debit, the last they see is that my account was credited BACK for the amount.
PLEASE no one buy from this site, they are swearing they didn't take my money, not shipping or having any promise of ever shipping the item to me or this country at large, and have taken my money and refusing to give it. Since Visa's dispute policy is 10-15 days post-purchase I have to basically wait a month before even thinking about getting my money back.
I kinda doubt that mobilefun.co.uk is a fraud. Im not from the UK, but they have a trustworthy rating. Maybe your bank has made a mistake. Have you tried contacting your bank and asking them about it? That's what I would do.
Mobilefun isn't a fraud, but they do tend to have dubious practices concerning stock levels. They will claim an items in stock when its not so that you order with them and they hope you will wait rather than cancel..
Ask your bank about it. They should reclaim the money.
Even though you may see a reversal sometimes they can stay pending for several days. Same with any pre-authorized amount when you first purchased the item. Sometimes these will drop off the account before it is fully posted. I'd call the bank though they should be able to tell if it was a hold or pending debit or credit to your account.
They are using your money to buy more stock of items then by the time you fight it they have sold enough to cover it. It's called a float. Terrible practice.
Sent from my LG-F400K using XDA Free mobile app
coolsilver said:
Even though you may see a reversal sometimes they can stay pending for several days. Same with any pre-authorized amount when you first purchased the item. Sometimes these will drop off the account before it is fully posted. I'd call the bank though they should be able to tell if it was a hold or pending debit or credit to your account.
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My bank says it was originally a hold that was reversed as the order was cancelled, but the "reversal was reversed" in essence, mobilefun basically claimed their money back from my bank after reversing it
Hi TjPhysicist,
I am from the Mobile Fun Indian customer service team.
If you would kindly let me know your order ID and I will look in to this as a matter of urgency and respond via email.
Can I also ask for any Customer Service Ticket ID's for any queries you have submitted to us, so I can investigate the level of service we have provided you already.
We have indeed removed the LG-G watches from our Indian site as we are unable to sell them currently due to supplier restrictions. We are however working hard to try to rectify this issue and have them listed again as soon as possible.
Yours faithfully,
Mobile Fun India
MobileFun India said:
Hi TjPhysicist,
I am from the Mobile Fun Indian customer service team.
If you would kindly let me know your order ID and I will look in to this as a matter of urgency and respond via email.
Can I also ask for any Customer Service Ticket ID's for any queries you have submitted to us, so I can investigate the level of service we have provided you already.
We have indeed removed the LG-G watches from our Indian site as we are unable to sell them currently due to supplier restrictions. We are however working hard to try to rectify this issue and have them listed again as soon as possible.
Yours faithfully,
Mobile Fun India
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3949286 is the order ID#. I have called many times about this and am assured that you have *not* made any debits further to the credit on your side. The bank says that the second debit and the first are in fact done under ONE single authorisation code (not sure what that means). All in all, my whole experience is soured, It could be the bank being wierd, I don't know, but the result is the same.
TjPhysicist said:
3949286 is the order ID#. I have called many times about this and am assured that you have *not* made any debits further to the credit on your side. The bank says that the second debit and the first are in fact done under ONE single authorisation code (not sure what that means). All in all, my whole experience is soured, It could be the bank being wierd, I don't know, but the result is the same.
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Hi TJPhysicist,
This does sound very strange and my apologies for this. Would it be possible to send over the full details of the individual transactions(including times, dates and auth codes) to [email protected] and I will investigate further with our payment service provider. Like you said it may just be the bank being weird and hopefully it will be cleared up in the next 24hrs.
My apologies again for the inconvenience caused and I assure you that this is the first case of this we have dealt with in the numerous refunds we have ever processed.
TjPhysicist said:
3949286 is the order ID#. I have called many times about this and am assured that you have *not* made any debits further to the credit on your side. The bank says that the second debit and the first are in fact done under ONE single authorisation code (not sure what that means). All in all, my whole experience is soured, It could be the bank being wierd, I don't know, but the result is the same.
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Hey, was this issue resolved or not as i am thinking to buy a 3500 MAH battery from mobilefun, i will place my order on your feedback only
I wasn't sure where to post this, but felt "Discussion" was a good place.
So, I returned my Axon 7 to ZTE back on 12/18. They received it 12/23. I've heard nothing back and their status page shows "created" with no real status other than they got it.
I emailed them at [email protected] and [email protected] and at [email protected], all three email addresses came from my RMA email, their own website, and from the ZTE official forums. They all bounce back with various failure messages. I tried sending from two accounts too. I have tried emailing them almost 10 times and I have called them four times.
When I call, they NEVER know the status. One lady, after talking with her for several minutes, was going to send me a label for a return! I told her that I have nothing to send in, but that I am checking on a device that I have already returned. Yeah, she hung up on me.
This other occurrence is super frustrating but kind of funny: When customer service gets frustrated because they can't help me, they start speaking so quickly and their english is so poor that I just have to excuse myself, thank them, and call back again. It is uncanny how it happens every call.
So, moral of the story is: Don't expect good customer service if you return your ZTE because you are unhappy with it. And, be prepared to go to battle using your credit card company as leverage.
I am so disappointed in ZTE! They had such potential.... has anyone successfully returned a device to ZTE for a refund?
I did a RMA on mine about 6 months ago - USE LIVE CHAT on the website, DO NOT CALL. Those people have a remote clue as to what is going on. And visit them in the live chat everyday.
Do a dispute with the credit card company, print out the tracking. If you have a receipt that shows the return to address, include that too. Hopefully you took some pics of the box/packaging as well. A chargeback will get there attention quickly.
Miracles happened and I got my refund today! Thanks in part to a rep (Samer) on the ZTE forums.
emtownsend said:
I wasn't sure where to post this, but felt "Discussion" was a good place.
So, I returned my Axon 7 to ZTE back on 12/18. They received it 12/23. I've heard nothing back and their status page shows "created" with no real status other than they got it.
I emailed them at [email protected] and [email protected] and at [email protected], all three email addresses came from my RMA email, their own website, and from the ZTE official forums. They all bounce back with various failure messages. I tried sending from two accounts too. I have tried emailing them almost 10 times and I have called them four times.
When I call, they NEVER know the status. One lady, after talking with her for several minutes, was going to send me a label for a return! I told her that I have nothing to send in, but that I am checking on a device that I have already returned. Yeah, she hung up on me.
This other occurrence is super frustrating but kind of funny: When customer service gets frustrated because they can't help me, they start speaking so quickly and their english is so poor that I just have to excuse myself, thank them, and call back again. It is uncanny how it happens every call.
So, moral of the story is: Don't expect good customer service if you return your ZTE because you are unhappy with it. And, be prepared to go to battle using your credit card company as leverage.
I am so disappointed in ZTE! They had such potential.... has anyone successfully returned a device to ZTE for a refund?
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I guess you're based in the US. European customer service from Wsupport has been amazing over here.
I had purchased Xiaomi Mi5 mobile from Xiaomi's india website (mi.com/in) on 11.04.2016 worth Rs 24,999. Xiaomi was offering mobile accidental & liquid damage insurance of Rs 499 for my mobile. I purchased this Insurance plan called "Mi protect". Insurance claim is facilitated by 'One Assist Consumer Solutions Pvt. Ltd.' while their Insurance partner is 'National Insurance Company'.
I keep my mobile on my bed while sleeping everyday. On 23.04.2017 morning I found that my mobile fell from bed while I was asleep. My hand would have struck the mobile at night during sleep.
I reported the incident on the same day to One Assist customer support team. During claim process I suffered many problems which I would like to share as below :-
1. I was promised a temporary mobile for 7-15 days by One Assist which they didn't provide.
2. They asked me to courier my mobile to their service centre (Kolkata) through their courier partmer 'Blue Dart courier' but provided me wrong address due to which I nearly lost my mobile.
3. They argued that the address is correct and they receive other mobiles on the same address and will talk to courier company regarding this matter.
4. They later accepted that the address is wrong and said that they will talk to courier company to deliver it to correct address.
5. They now said it was my mistake that I sent to wrong address and asked me to talk to courier company myself for change in delivery address which I managed to do after many repetitive requests to courier company.
6. On 19.04.2017 they conveyed me that my claim is rejected due to "EXCLUSION 1 - loss or damage to the Gadget due to mysterious circumstances / disappearance or unexplained reasons."
7. I refused to accept this as mysterious / unexplained and asked them to clarify any doubts if they have or let me contact any higher official for my grievance but they denied my request and said that their decision is final.
8. They said that my unrepaired mobile would reach me by 7-10 days maximum and I have not received any dispatch details of my mobile as of today (09.05.2017).
9. On 21.04.2017 I received a call from a courier boy(Mumbai) saying 'we have received a request to pick n drop a package from you, where is your address?'. I told them that I am the recipient, I don't know where is my mobile currently, please ask One Assist where is the pick up address.
I conveyed this error to One Assist team. They said they will look into this matter.
10. On 24.04.2017 I again received a call from the same courier boy, asking the same details. I again talked with One Assist team and asked how this same error happened twice. They again promised to solve the issue.
11. On 27.04.2017 I received a call from One Assist asking for confirmation that whether I have received my mobile or not. When I told them about courier boy errors, they asked me that agent's phone number and promised swift action.
12. I talked to Xiaomi customer care but they refused to entertain my request to interfere and asked me to contact One Assist only.
13. I have sent many emails and made many calls to them. Only reply they give is that "my matter has been escalated to concerned department, the issue will be resolved within 48 hrs."
14. When I call their customer care number, they put me on hold for 10-20 min then cut the phone. When I call again they don't pick up my phone. I have to call them from other numbers so that I can talk to them.
As you can read, One Assist team is highly unprofessional, ridiculously lazy and they have no communication/co-ordination between them.
I hope you can imagine the suffering through which I have gone because of inefficiency of One Assist team. I am not alone, these people are doing the same thing to almost everyone. I searched Google and found hundreds of people saying the same thing. even if they return your phone after few months it would not be usable.
I request you to stay away from them and save time and energy.
It's related to rom, kernel, recovery or other development? Sure it is
Dude i think youre in wrong section, there is a section called guides news and discussions, that will be best place for your thread,
---------- Post added at 03:55 PM ---------- Previous post was at 03:53 PM ----------
Moved here out of the Development Section.
Same story
I faced very same problems with OneAssist team. Instead of fixing my mobile they have broken it. My sim tray was missing and wifi doesn't work. And no response after repetitive calls. Highly recommended not to ever buy mobile insurance from OneAssist ever.
One Assist provides insurance claims for accidental damage.
One Assist provides insurance claims for accidental damages and not for the damages happened due to your negligence. It's yours mistake.
I wanted to register for the promotion and receive a free wireless charger but so far, they haven't even enabled registration on their promo website.
https://www.samsung.com/au/note8-wirelesscharger-offer
None of the links to the registration form actually work. The site says to register when you receive your device (which I have) but doesn't say that the registration will open on a certain date. The promo ends tonight but I can't see why they'd have to wait until the promo ends before opening up registrations.
Can anyone else access the registration form?
It is live now. But the form seems broken. The address lookup field...doesn't look up anything. So the form stays incomplete. I have tried with different browers and devices with the outcome the same.
Salveh said:
It is live now. But the form seems broken. The address lookup field...doesn't look up anything. So the form stays incomplete. I have tried with different browers and devices with the outcome the same.
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I had the same issue. Did not work on my Firefox or Chrome. For some reason it worked fine on my wife's PC (firefox), with the address field popping out.
However...... Prepare for a nightmare.
I just wasted over an hour fighting with the website with issues, and then having Vodafone telling me to call Samsung, and Samsung telling me to call Vodafone. What a mess. The biggest issue comes from the Proof of purchase number. There isn't one.
The Proof of purchase receipt that I have scanned does not show it and Vodafone support says that they don't have a Proof of purchase number to give me, with the final verdict being to "just type in your account number". Seriously.
Next on the list is if I use the field "Previous note 7 owner" then the web page will refuse to load to the next page. It's screwed. Vodafone instructed me to say that I did NOT own a note 7 even though I actually did own one ...through Vodafone themselves. Now my form has gone through with seeming "false" information and both Vodafone and Samsung are claiming "it might be okay". Currently I have zero faith in this clustertruck.
Rezzaps said:
I had the same issue. Did not work on my Firefox or Chrome. For some reason it worked fine on my wife's PC (firefox), with the address field popping out.
However...... Prepare for a nightmare.
I just wasted over an hour fighting with the website with issues, and then having Vodafone telling me to call Samsung, and Samsung telling me to call Vodafone. What a mess. The biggest issue comes from the Proof of purchase number. There isn't one.
The Proof of purchase receipt that I have scanned does not show it and Vodafone support says that they don't have a Proof of purchase number to give me, with the final verdict being to "just type in your account number". Seriously.
Next on the list is if I use the field "Previous note 7 owner" then the web page will refuse to load to the next page. It's screwed. Vodafone instructed me to say that I did NOT own a note 7 even though I actually did own one ...through Vodafone themselves. Now my form has gone through with seeming "false" information and both Vodafone and Samsung are claiming "it might be okay". Currently I have zero faith in this clustertruck.
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I logged into My Vodafone and found a form to request the Proof of Purchase document. They'll send it to me via email in the next couple of days. Be interesting to see if this mythical "Proof of Purchase number" is on this document. If not, I can see both Samsung and Vodafone finding themselves in legal hot water over what appears to be a promotion that is impossible to actually redeem. If they make this too difficult, I'll put in a complaint to the ACCC as this kind of thing is illegal.
Just registered for my wireless charger this afternoon, w00t! Hopefully these don't take forever to confirm and ship like the S7 Gear VR's did. lol..
Has anyone that registered for the promo received any confirmation from Samsung? I asked Vodafone for a Proof of Purchase but it didn't have all of the information Samsung is demanding. I used it for my registration anyway as Vodafone don't provide any documentation that complies with Samsung's demands. I'm waiting to see if they accept it anyway. If they don't, I'll lodge a complaint against Samsung and Vodafone (because they advertised the promotion on their site) with the Australian Competition and Consumer Commission (ACCC). Samsung can't offer a promotion with conditions that are impossible to fulfil and Vodafone shouldn't advertise that promotion if they can't provide the required documents to enable a customer to participate. I'll drag both of them through the legal mud by their balls if I have to.
completed it 11 days ago and got an email saying they will respond in up to 15 days whether I got my "gift" or not.
That was a week ago...
I used my receipt number in the proof of purchase number but I paid through Paypal. Waiting to see how they will deal with that...
Going back and checking There is a reference number and a link to check how the redemption is going. Clicking the link sends me to a site asking for the reference number and my registered email. After entering the data I get a message here -
Mines approved. Waiting to be shipped.
Registered the day it went live, still status is registered
Also does anyone know why America and other country got more pre order gifts than us?
Other country had the choice of either a wireless charger, and a 128gbSD card or a VR camera and a SD card,.
Just wondering
Received this email today.
Dear Samsung Note8 Customer,
We hope you are enjoying your new Note8.
We would like to apologise for the delays in processing your claim for the Samsung Wireless Charger Promotion. The demand for the Wireless Charger has exceeded expectations and overwhelmed our promotions team.
Rest assured though, we have expanded the team and are working hard to get through the claims as quickly as possible. You will receive an email once your claim has been processed and also when your Wireless Charger has been shipped.
In the meantime, if you would like to check the status of your claim, please access the redemption website here.
Thank you for your patience.
Yours,
Samsung Promotions Team
Looks like I'm going to waiting forever.
Yep, got the same notice and a couple hours later got a notification that my purchase docs had been validated but now it would take (up to) 5 days to validate my IMEI... If the IMEI is deemed not valid they will let me know...
How nice, you have a wonderful new toy, the receipt is fine but the IMEI may not be valid... Awaiting Validation Limbo...
Seriously, WTF?!!!
ultramag69 said:
Yep, got the same notice and a couple hours later got a notification that my purchase docs had been validated but now it would take (up to) 5 days to validate my IMEI... If the IMEI is deemed not valid they will let me know...
How nice, you have a wonderful new toy, the receipt is fine but the IMEI may not be valid... Awaiting Validation Limbo...
Seriously, WTF?!!!
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yeah samsung dont seem to be as talented in organising things like this.
still waiting on the "Loyalty bonus" thing as well... very poorly communicated thing that we should be very pleased and excited about but now am just tired and angry about.
Well that was a drama and a half... Finally got the "Congratulations" email. Now it will only take up to a month to send out...
It's like the star wars saga, it just keeps going even after you think it is finished for good.....
Arrived a week ago... Not bad, but would've preferred the 256gb micro sd....
Registered Sept 22nd
Approved Oct 12th
Dispatched Oct 27th
Received Oct 31st
Email notifications are slower than the actual progress.. I received the "dispatch" email on the same day I received it.
note 8 promotions
Rezzaps said:
I had the same issue. Did not work on my Firefox or Chrome. For some reason it worked fine on my wife's PC (firefox), with the address field popping out.
However...... Prepare for a nightmare.
I just wasted over an hour fighting with the website with issues, and then having Vodafone telling me to call Samsung, and Samsung telling me to call Vodafone. What a mess. The biggest issue comes from the Proof of purchase number. There isn't one.
The Proof of purchase receipt that I have scanned does not show it and Vodafone support says that they don't have a Proof of purchase number to give me, with the final verdict being to "just type in your account number". Seriously.
Next on the list is if I use the field "Previous note 7 owner" then the web page will refuse to load to the next page. It's screwed. Vodafone instructed me to say that I did NOT own a note 7 even though I actually did own one ...through Vodafone themselves. Now my form has gone through with seeming "false" information and both Vodafone and Samsung are claiming "it might be okay". Currently I have zero faith in this clustertruck.
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by not saying you had a note 7 you may have missed out on the $250 note 7 loyalty promotion,i didn't have proof that i use to have 2 note 7s' on contract,i got telstra to print out my contract details,Samsung sent back an email saying, as you are also eligible for a bonus $250 Samsung online promotion code, we have transferred your claim to the 'Galaxy Note7 Loyalty Reward Offer' website.,which made me have to wait longer,everything now has been verified and i was told to wait up to 30 business days,as from today i have a week to go.i sent them an email saying the note 9 will be out by the time i get my charger.