[Q] V10 hangs up on all iPhone callers - LG V10 Q&A, Help & Troubleshooting

Anytime an iPhone caller tries to call me, my v10 hangs up on them as soon as I answer it. Either pressing the answer key or via gesture by holding the phone up to my ear. This has been going on for about two months now. What could be ccausing this?

Rotten apple?
Sent from my LG-H901 using XDA-Developers mobile app

How's the V10 supposed to know which phone is used by the caller? Is this information even transmitted to the called phone?

rculver said:
Anytime an iPhone caller tries to call me, my v10 hangs up on them as soon as I answer it. Either pressing the answer key or via gesture by holding the phone up to my ear. This has been going on for about two months now. What could be ccausing this?
Click to expand...
Click to collapse
I solved the problem!
The issue was caused by Verizon HD Calling. As soon as turned it off, the problem went away. Now why that matters to an iPhone incoming call, i have no idea. But it's solved!

Related

[Q] Wierd phone noise, please help.

I just got my razr and new to Motorola. Ive had android phones for years but they have always been Samsung. I get a blown speaker like sound sometimes when talking on the phone. It can normally be heard when you first dial a number and the phone rings the first time and sometimes on the second ring but normally is gone and rings normal afterwards. Is this actually normal? Is there anything i can do about it? Its quite annoying. IDK if it matters but im in a 4g Verizon network and never had this issue on any other phone ive had.
Undzis said:
I just got my razr and new to Motorola. Ive had android phones for years but they have always been Samsung. I get a blown speaker like sound sometimes when talking on the phone. It can normally be heard when you first dial a number and the phone rings the first time and sometimes on the second ring but normally is gone and rings normal afterwards. Is this actually normal? Is there anything i can do about it? Its quite annoying. IDK if it matters but im in a 4g Verizon network and never had this issue on any other phone ive had.
Click to expand...
Click to collapse
anybody know or have an idea? does your phone do this?
sometimes my first ring sounds crackly or a bit of static then is clear the second ring, this is from my earpiece when dialing out of course.
Thanks for letting me know im not the only ones phone that its happening too. a lot of ppl seam to have view this thread but your the only one to reply. I appreciate it.

[Q] Call Quality DNA

I'm hoping it's something I'm missing in the set up or some minor other issue but after I finally got the DNA activated I made two calls.
Both calls were choppy on both ends of the call. This phone has gotten stellar reviews on reception quality. Volume and clarity.
I'm being told that the listener hears only bits and pieces of my voice and I hear the same from them.
All my other phones worked fine from my house where I made the calls.
Any thoughts on this from you guys on what might be happening?
Could something be defective on my DNA? Or does this sometimes happen with new out of the box phones?
ScreenSpace said:
I'm hoping it's something I'm missing in the set up or some minor other issue but after I finally got the DNA activated I made two calls.
Both calls were choppy on both ends of the call. This phone has gotten stellar reviews on reception quality. Volume and clarity.
I'm being told that the listener hears only bits and pieces of my voice and I hear the same from them.
All my other phones worked fine from my house where I made the calls.
Any thoughts on this from you guys on what might be happening?
Could something be defective on my DNA? Or does this sometimes happen with new out of the box phones?
Click to expand...
Click to collapse
Definitely sounds defective. Sound quality on mine is stellar!
I have to concur.... I've made about a dozen calls so far, and I have had no problems with quality at all.
Sent from my HTC6435LVW using xda premium
If worse comes to worse (I'm hoping this is going to correct itself) can I return it to a local Verizon store for an exchange or do I have to ship it back to Verizon?
I'm going to try the store first on Friday (and I'd rather be shot then to do it on Black Friday).
Are you guys suggesting that this is probably a bad set?
Please read forum rules before posting
Questions go in Q&A
Thread moved
Thank you for your cooperation
Friendly Neighborhood Moderator
I'm sure you can exchange in store even if you ordered online. Also, for what it's worth, my call quality has been very, very good. In fact, the clarity, at least on my end, has been noticeably better than the last couple phones I've had so if yours is really that bad when under ideal circumstances, that sounds like it might be a unique issue with your phone.
Sent from my HTC6435LVW
I don't want to leave this post without a follow up.
Yesterday when I (finally) activated my DNA: I then made two new voice calls.
As I stated above the calls were choppy and very bad on both ends.
I waited until this morning and made some more voice calls. Even from the same location.
All calls have been clear, audio R9, and more or less perfect.
I had forgotten that about five years ago also on a new cell phone: I had this same issue when activating and calling for the first time.
Nobody could hear me clearly and I could not hear them. The next day and forever after all was fine.
I am not a mobile device geek but I'm sure there is a deep dark explanation for this anomaly.
My son told me that I don't need to know what was happening yesterday but that today is what counts.
I still wonder.
The end result of this problem is that I did have a defective DNA device after all!
It did not fix itself, as I alluded to above.
The Verizon store gave me a new DNA and all is now good.
So.....for anyone interested, it is possible to receive a defective hardware (reception/radio/speaker/whatever) issue with this set.
At Verizon right now seeing if they give me an exchange on my DNA
Sent from my HTC6435LVW using xda premium
.torrented said:
At Verizon right now seeing if they give me an exchange on my DNA
Click to expand...
Click to collapse
Tell them that a new device should correct it. It did for me.
"Device type guys" might love the challenge of sitting around waiting for a future HTC update fix.
Just get a new set.....and walk away.
They wouldn't exchange it they couldn't get it to replicate the problem.
Sent from my HTC6435LVW using xda premium
.torrented said:
They wouldn't exchange it they couldn't get it to replicate the problem.
Sent from my HTC6435LVW using xda premium
Click to expand...
Click to collapse
The problem is a fact!
Fortunately the employees at my store know me and know that I do not imagine issues.
A new DNA phone (for me) eliminated the problem.
When making calls you will hear the person you are speaking to clear as a bell.
But they are hearing your voice in the following manner:
1. Your voice fades in and out.
2. Some of your words are chopped out.
3. You sound to them like you are talking in a "tunnel".
Call Verizon and tell them that other buyers have successfully returned this set and the new one issued had no problems.
Get a new phone and don't settle for a HDC update.
Yes....some calls are fine. But I don't want "some" calls to be fine!
I want every call to be great on a new phone.
ScreenSpace said:
The problem is a fact!
Fortunately the employees at my store know me and know that I do not imagine issues.
A new DNA phone (for me) eliminated the problem.
When making calls you will hear the person you are speaking to clear as a bell.
But they are hearing your voice in the following manner:
1. Your voice fades in and out.
2. Some of your words are chopped out.
3. You sound to them like you are talking in a "tunnel".
Call Verizon and tell them that other buyers have successfully returned this set and the new one issued had no problems.
Get a new phone and don't settle for a HDC update.
Yes....some calls are fine. But I don't want "some" calls to be fine!
I want every call to be great on a new phone.
Click to expand...
Click to collapse
Yeah I told them other people were having call quality issues and were exchanging them. They told me if I could get it to do it again to bring it back so we'll see how it goes
Sent from my HTC6435LVW using xda premium
I'm not having any issues at all with call quality, but I have noticed that my touchscreen isn't nearly as sensitive as my Rezound was. I am constantly getting missed letters when typing on keyboard or having to double tap 3 or 4 times before my screen zooms. I'm thinking this is also a hardware issue and will likely try to get it swapped out soon. Has anyone else had sensitivity problems?
I need help... I keep getting told that the phone quality on the other end is just terrible that the other person just cant hear me at all. (That I sound like im in a tunnel and far away from my phone) I need to figure out a way to record the proof so i can take it to a verizon and get an exchange. Can someone or anybody give me any suggestions? I need help really bad.
go under phone settings and make sure voice privacy or any other sound cancelling settings are not turned on. Those really screw up call quality for me.
nrfitchett4 said:
go under phone settings and make sure voice privacy or any other sound cancelling settings are not turned on. Those really screw up call quality for me.
Click to expand...
Click to collapse
I think you might be right... tomorrow when i can call someone i will see if that was what was causing my problem... can you tell me or someone tell me what that setting even does? i never did figure it out
nrfitchett4 said:
go under phone settings and make sure voice privacy or any other sound cancelling settings are not turned on. Those really screw up call quality for me.
Click to expand...
Click to collapse
The store turned off my "voice privacy". That did not fix the problem.
They gave me a new phone and it works flawlessly with excellent voice quality.
.torrented said:
I think you might be right... tomorrow when i can call someone i will see if that was what was causing my problem... can you tell me or someone tell me what that setting even does? i never did figure it out
Click to expand...
Click to collapse
Tell the store you want a new phone! Call them from another location and speak to the manager. Ask him or her how well they can hear you.
My phone was so bad that every call I made the receiving party noticed it dramatically.
Send me a PM and I'll identify the store or you can ship the phone directly to Verizon within your 14 day period for a replacement set.
Your phone is defective and it's not going to change.
ScreenSpace said:
The store turned off my "voice privacy". That did not fix the problem.
They gave me a new phone and it works flawlessly with excellent voice quality.
Tell the store you want a new phone! Call them from another location and speak to the manager. Ask him or her how well they can hear you.
My phone was so bad that every call I made the receiving party noticed it dramatically.
Send me a PM and I'll identify the store or you can ship the phone directly to Verizon within your 14 day period for a replacement set.
Your phone is defective and it's not going to change.
Click to expand...
Click to collapse
To me it almost seems like a distance thing. If I call people that are in the same house as me it seems to be working ok but for some reason making longer distance calls is where the problem is... I'm being told that I sound super muffeled and very distant. When I switch over to my speakerphone Mic they can hear me with no problem
Sent from my HTC6435LVW using xda premium
I know this is a double post but I found a dead pixel so screw it I'm exchanging it
Sent from my HTC6435LVW using xda premium

[Q] No In Call Volume

My Mate 2 started to act strangely Yesterday. First it hanged for a while and after a soft restart everything came to normal apart from In Call volume. In a normal mode i could hear the caller but the caller could not hear me. If i enable loud speaker, the caller could hear me but i could not hear the caller. Is there anyone who has come across the same problem? Please let me know the solution if there is any before i go for a hard reset.
shehe1 said:
My Mate 2 started to act strangely Yesterday. First it hanged for a while and after a soft restart everything came to normal apart from In Call volume. In a normal mode i could hear the caller but the caller could not hear me. If i enable loud speaker, the caller could hear me but i could not hear the caller. Is there anyone who has come across the same problem? Please let me know the solution if there is any before i go for a hard reset.
Click to expand...
Click to collapse
I would def do a factory reset or roll back to an earlier image. I have 3 MATE2 in my family and I'm also very active on this form. No one has reported this problem or anything like it. If you wipe your phone let us know the results. Thanks.
superbass311 said:
I would def do a factory reset or roll back to an earlier image. I have 3 MATE2 in my family and I'm also very active on this form. No one has reported this problem or anything like it. If you wipe your phone let us know the results. Thanks.
Click to expand...
Click to collapse
I have tried the suggestion but it did not help. The problem is the phone does not charge as well. Any other idea?
shehe1 said:
I have tried the suggestion but it did not help. The problem is the phone does not charge as well. Any other idea?
Click to expand...
Click to collapse
Contact Huawei for a replacement.
Sent from my MT2L03 using Tapatalk

Repeat No Audio Issue

Hello everyone,
I've been having issues with my LG G5. I've updated it to Android 7 with the last OTA update from tmo. I keep having this random issue where there is no sound at all. It simply ceases.
When I get calls, the ringtone doesn't play.
If I pick up a call coming in, I do hear the caller without issue.
While on a call, the speaker does work.
The speaker does work when playing a music app (Rocket Player was used).
So, it appears that the notification and ringtone audio ceases.
I have changed the sound profile to ensure it is on Sound and not Silent or Vibrate.
I have made sure the volume is up all the way with each slider.
I've tested with disabling Call Settings like VoLTE which gave me issues on previous phones.
Wi-Fi, BT, NFC, GPS, and other features are off.
Wi-Fi Calling is disabled.
Do Not Disturb is disabled.
Anyone having similar issues?
What us an easy way to provide a list of apps?
Thank you,
Johnathan
So, has no one else seen this issue before?
johnathanamber said:
So, has no one else seen this issue before?
Click to expand...
Click to collapse
Did it get wet? Was it exposed to any moisture?
Sent from my LGE LG-H830 using XDA Labs
Thanks Nick.
No, it hasn't gotten wet and is only exposed to air moisture.
Last night while at the house, I was texting and while doing so, it stopped providing notification sounds. The volume was up all the way as it normally is. A reboot brought them back.
johnathanamber said:
Thanks Nick.
No, it hasn't gotten wet and is only exposed to air moisture.
Last night while at the house, I was texting and while doing so, it stopped providing notification sounds. The volume was up all the way as it normally is. A reboot brought them back.
Click to expand...
Click to collapse
A reboot brought them back, so problem fixed?
Sent from my LGE LG-H830 using XDA Labs
No, it happens repeatedly at random. Usually once a day.
johnathanamber said:
No, it happens repeatedly at random. Usually once a day.
Click to expand...
Click to collapse
You try just LGup and kdz? Sometimes problems are just easier to go that route.
Sent from my LGE LG-H830 using XDA Labs
Nick,
Much appreciated.
I was thinking that was how I would have to go to root my phone. But, I've not done that before. I have the H830, what instructions would I perform to do that?
johnathanamber said:
Nick,
Much appreciated.
I was thinking that was how I would have to go to root my phone. But, I've not done that before. I have the H830, what instructions would I perform to do that?
Click to expand...
Click to collapse
You don't need root for it. But here's where you need to go. READ it before going foward! Instructions all there. Not hard at all to do. Ask questions there if you need help. Once you do it once, it's a breeze after that.
https://forum.xda-developers.com/lg-g5/how-to/info-autos-g5-thread-t3350648
Sent from my LGE LG-H830 using XDA Labs

Speaker Phone

Anyone else having an issue with the speaker phone going dead during calls? I have this happen all the time about 5 minutes into a call. Turning the speaker off and then back on helps but it keeps happening.
There's another thread rife with complaints about this issue, and it seems to be affecting all U.S. (at least) carriers more or less equally.
I suspect it's an LG software issue rather than a hardware one, but I obviously have no way of knowing.
I only vaguely recall that my old phone, the LG V30+, had a similar issue that was ultimately fixed via software.
Out of curiosity, have you tried using a different default phone/dialer app?
I use Google's Phone app, which should be available on the Google Play Store, if it's not already pre-installed on your device.
Edit: Here's the other thread.
https://forum.xda-developers.com/lg-v60-thinq/review/speakerphone-loudness-clarity-t4056947
altroy said:
Anyone else having an issue with the speaker phone going dead during calls? I have this happen all the time about 5 minutes into a call. Turning the speaker off and then back on helps but it keeps happening.
Click to expand...
Click to collapse
I am experiencing the same thing. I currently on my second device and still has the same problem. It only happens when you turn on the speakerphone.
ReynSupreme said:
I am experiencing the same thing. I currently on my second device and still has the same problem. It only happens when you turn on the speakerphone.
Click to expand...
Click to collapse
I have the same issue.....noticed the speaker goes out when the screen times out. It comes back when you quickly turn speakerphone off/on
Mikey said:
I have the same issue.....noticed the speaker goes out when the screen times out. It comes back when you quickly turn speakerphone off/on
Click to expand...
Click to collapse
Had the same issue but after the recent update, it got resolved. My carrier is Verizon.
jyk47 said:
Had the same issue but after the recent update, it got resolved. My carrier is Verizon.
Click to expand...
Click to collapse
Yeah, I reached out to LG and they said they will send an OTA update that fixes it.
Tmobile version here.
Mikey said:
Yeah, I reached out to LG and they said they will send an OTA update that fixes it.
Tmobile version here.
Click to expand...
Click to collapse
Thanks for the update on both threads. Now we just wait for the update.

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