Need help with a soft bricked Nexus 9 - Nexus 9 Q&A, Help & Troubleshooting

I am helping a friend revive his tablet, and I thought I had this figured out, but cannot get it to work. I am trying to use ADB to sideload an OTA package to the tablet. When I run the sideload command, on the PC the progress just immediately stops at 0%. On the tablet, I see the following...
Finding update package...
Opening update package...
verifying update package...
E: footer is wrong
E: signature verification failed
Installation aborted
The devices bootloader is locked, and since you cannot get to the operating system, there is no way to set the OEM unlock. I read somewhere that using the "Apply update from ADB" on the tablets recovery utility did not require the bootloader to be unlocked, but maybe that is not correct. I am pretty sure I have downloaded the correct OTA package for the tablet.
More info:
On the top of the tablets screen in the recovery menu it shows:
google/volantis/flounder
6.0.1/MOB30G/2723637
Apparently this happened while he was running an OTA update. Any help would be appreciated!!

Try following this step by step
https://developers.google.com/android/nexus/ota
If it doesn't work try as many cords and computers as possible.

I would also try downloading the ota again. It could be a corrupt download.
Sent from my Nexus 9 using XDA-Developers mobile app

Thanks everybody. I ended up downloading the Nougat OTA since that was what he was trying to update it to when it crashed. worked like a charm!!

Related

Update issue

So my fiance and I both have a tb, we both checked for updates. However, his updated and mines said error, and it failed to update. Why?! I'm so tired of the reboot issue.
Thundeebolt said:
So my fiance and I both have a tb, we both checked for updates. However, his updated and mines said error, and it failed to update. Why?! I'm so tired of the reboot issue.
Click to expand...
Click to collapse
Seems you are completely stock, try rebooting and doing it again. If still not working you could download the OTA RUU and flash that. I believe the 3rd one from the bottom is the OTA you are looking for, someone correct me if I am wrong.
http://shipped-roms.com/index.php?category=android&model=Mecha
same thing but worse
I have my thunderbolt rooted but I don't have any rom's loaded. The update downloaded, but is now stuck in a off/on endless loop
anyway to stop it from trying to update? that way I could at least get my stuff backed up in titanium and wipe/load a rom?
It reboots to clockwork then says...
Finding update package....
Opening update package...
Verifying update package...
E:failed to verify whole-file signature
E:signature verification failed
Installation aborted.
I reboot system then it just starts all over again
madskillet said:
I have my thunderbolt rooted but I don't have any rom's loaded. The update downloaded, but is now stuck in a off/on endless loop
Click to expand...
Click to collapse
There are countless posts/threads around here warning not to try to update a rooted phone with stock/OTA files.
Get a SD card reader/adapter, pull your microSD card out of the phone, and delete the PG05IMG.zip from it using your PC.

[Q] Not able to install OTA after root and then Unroot using Vodoo OTA keeper

Hello friends,
Yesterday i rooted my phone following this link
http://forum.xda-developers.com/showthread.php?t=1457622
Every step i have followed is successful .i.e. my phone is rooted.
However i am not able to install the OTA update after using the OTA rootkeeper and unrooting it temporarily. After the installation package gets downloaded, the OTA does not install..
Is there any way to get the OTA
manish.sanil said:
Hello friends,
Yesterday i rooted my phone following this link
http://forum.xda-developers.com/showthread.php?t=1457622
Every step i have followed is successful .i.e. my phone is rooted.
However i am not able to install the OTA update after using the OTA rootkeeper and unrooting it temporarily. After the installation package gets downloaded, the OTA does not install..
Is there any way to get the OTA
Click to expand...
Click to collapse
I can assure you OTA rootkeeper is not at fault. You must have modified files on there that are making the update fail. Please share a log of what went wrong on the update, seeing as that would make your problem much easier to fix.
mattlgroff said:
I can assure you OTA rootkeeper is not at fault. You must have modified files on there that are making the update fail. Please share a log of what went wrong on the update, seeing as that would make your problem much easier to fix.
Click to expand...
Click to collapse
before shutting down after the download, the msg which it showed was that the phone is unable to move the update to the sd card and then sd card unmounted..However in cwm it shows that my sd card is mounted
could someone please give me some advice.
i had to get the asia rom through the method above but i can't update any OTA!
i have downloaded the asia ota and put it on my sd.
i boot into recovery and update from zip/sd card.
all goes well until half way and i get an error.
something along the lines of "assert failed: apply_patch_check("MTD:boot:8388608:c3d17a6e41533c 813209ed51dfef327df8e1f76")
E:error in /tmp/sideload/package.zip
(status7 )
Installation Aborted

[Q] Update from 2.3.6 to 4.0 fails

Hello all,
I am having trouble upgrading from 2.3.6 to ICS. I got an OTA notification for my Fido XT910 and when I tried to apply it, it told me that I did not have enough memory and to try performing a factory reset. After searching, I found that this was happening because my device was rooted. I removed root and tried again. Now, the update seems to work! It gets halfway through, then fails and reboots. I searched some more and found that something may be amiss in my file system.
So, I let the OTA upgrade download again, but this time I told it to "Install Later". I re-rooted my phone, copied the OTA file from my /cache folder to SD-EXT, unrooted, booted into recovery and finally tried to apply the update again. This time I found out what is preventing the upgrade from going through. It looks like it cannot find the file Videos.apk. Now, I don't know what this file is. I thought it might be Google Play Movies so I dumped into my /system/app/ folder as Videos.apk. No luck. I looked through the 2.3.6 upgrade file to find the Videos.apk file, but it only contained a binary update file (Videos.apk.p) and not the complete apk. I don't know what I can do to get the update to run successfully, without wiping!
Can anyone help me? Does anyone still have a Fido branded XT910 running 2.3.6 that they could extract the Videos.apk file from and send my way?
Any help is appreciated! Thanks in advance!
If it helps, here is the error message I get when applying the upgrade file:
##############################
-- Install /sdcard/Update ...
Finding update package...
Opening update package...
Verifying update package...
Installing update...
assert failed: apply_patch_check("system/app/Videos.apk", "fd8e2bd8f5e6050df232ec23e1532302c6ae3668", ce95a9afaad166d4d28c1b5f3c58c13e97f1e9d9")
E:Error in /tmp/sideload/package.zip
(Status 7)
Installation aborted.
##############################
Thanks again!
Anyone have any ideas? I really can't find anything like this by searching through the XDA or other forums. I'm so close to fixing this, I would hate to stumble on this final step. Thanks again!
I dont know, I am in the same boat as you.
Accept im trying to flash from the released zip of the same file you are getting OTA.
I have temp unrooted with voodoo and same error.
Did a factory reset and still get same error.
Any help would be greatly appreciated.
cnmsales said:
I dont know, I am in the same boat as you.
Accept im trying to flash from the released zip of the same file you are getting OTA.
I have temp unrooted with voodoo and same error.
Did a factory reset and still get same error.
Any help would be greatly appreciated.
Click to expand...
Click to collapse
What's the error you're getting? I've worked past several issues so far, so maybe I can help you. I'm just stuck on this latest one.
I am getting
- Install /sdcard/Update ...
Finding update package...
Opening update package...
Verifying update package...
Installing update...
assert failed: apply_patch_check("system/app/Videos.apk", "fd8e2bd8f5e6050df232ec23e1532302c6ae3668", ce95a9afaad166d4d28c1b5f3c58c13e97f1e9d9")
E:Error in /tmp/sideload/package.zip
(Status 7)
Installation aborted.
But after some research It appears I need to go back to stock ICS using the Droid Razr utility by matt. Then temp unroot with voodoo tool, flash the new update, then reroot with voodoo tool.
cnmsales said:
I am getting
- Install /sdcard/Update ...
Finding update package...
Opening update package...
Verifying update package...
Installing update...
assert failed: apply_patch_check("system/app/Videos.apk", "fd8e2bd8f5e6050df232ec23e1532302c6ae3668", ce95a9afaad166d4d28c1b5f3c58c13e97f1e9d9")
E:Error in /tmp/sideload/package.zip
(Status 7)
Installation aborted.
But after some research It appears I need to go back to stock ICS using the Droid Razr utility by matt. Then temp unroot with voodoo tool, flash the new update, then reroot with voodoo tool.
Click to expand...
Click to collapse
OK, so you're getting the exact same error message as me!
I had a tough time find Matt's utility. Were you able to download it? Did it correct your issue? Thanks in advance!
dhomas said:
OK, so you're getting the exact same error message as me!
I had a tough time find Matt's utility. Were you able to download it? Did it correct your issue? Thanks in advance!
Click to expand...
Click to collapse
Havent tried yet. At work right now. Will be working on it when I get home.
cnmsales said:
Havent tried yet. At work right now. Will be working on it when I get home.
Click to expand...
Click to collapse
OK, I'm downloading Matt's utility right now. It's huge! About 1GB. I'll let you know how it goes.
If im reading http://forum.xda-developers.com/showthread.php?p=38877887#post38877887 correctly then the update that went out today is only for those who got the xmas update.
If thats the case we will have to find the original xmas update first, then flash todays update.
cnmsales said:
If im reading http://forum.xda-developers.com/showthread.php?p=38877887#post38877887 correctly then the update that went out today is only for those who got the xmas update.
If thats the case we will have to find the original xmas update first, then flash todays update.
Click to expand...
Click to collapse
Yes, this is my understanding as well. I need to update to ICS before I can update to JB.
dhomas said:
Yes, this is my understanding as well. I need to update to ICS before I can update to JB.
Click to expand...
Click to collapse
Right, and then we have to find the JB update that was released at xmas.
---------- Post added at 03:55 PM ---------- Previous post was at 03:49 PM ----------
Pretty sure this is the JB xmas file
http://d-h.st/8l1
Yes, that is the correct file. It's for phones with the 211 ICS build. Also, Droid Life has the separate new JB file for phones on the 211 build, in case you want to install JB in one step.
Sent from my DROID RAZR using xda app-developers app
DHomas did you get it sorted?
Ive got it figured out and am now on JB. BAM.
Step1: First of all, you will need to use the droid razr utility to go back to ICS.
You can get this tool at http://www.droidrzr.com/index.php/topic/11872-droid-razr-utility-190-windows-mac-linux-all-in-one/
IMPORTANT. Make sure you install moto drivers, and rsd lite. Both included with this utility download.
Make sure phone has usb debugging mode enabled.
Make sure when plugging phone into computer you disable mass storage mode.
Step2: Once on ics use the utility to also root again.
Step3: Once rooted, install voodoo and create a root backup.
Step4a: Put this file on your external SD card.
Droid life actually has the whole new file. So no need to flash xmas leak.
You can get it here - http://www.mediafire.com/?5ca5825kzojfv49
Step4b: Boot into recovery and install from sd. Choose the above linked file. Let it do its thing.
Enjoy.
---------- Post added at 07:53 PM ---------- Previous post was at 07:23 PM ----------
Just a warning, after doing this even though the utility indicated root was done, and after JB installed voodoo is showing root but when trying to update the SU app it says FAIL when trying to gain root access.
Luckily root can be gained in JB using this http://www.droidrzr.com/index.php/topic/6935-rootwindows-razr-blade-droid-razr-41-jb-root-exploit/

[Q] problem updating XT910 to JB from Brazil's Vivo

Hi all,
I'm having a hard time with the OTA update to JB.
I can download and start install normally, then when installation starts, I get the standing green android with a blue something spinning before him, then these pictures.
The text reads something like:
Code:
qe 2/1
Finding update package...
Opening update package...
Verifying update package...
Installing update...
Verifying current system...
assert failed: apply-patch-check("/system/build.prop", "5e2af8799e00b1ed9bc99bc8210ed90dc9ed1a64", "331996234d923416aec8fbc3ed4e28e5efd9c70")1
E:Error in /cache/Blur_Version.672.180.291.XT910.Vivo.en.BR.zip
(Status 7)
restoring configurantion START..
restoring configurantion END..
Installation aborted.
qe 2/1
Rebooting...
Maybe the values "5e2a..." and "3319..." are wrong, I couldn't read them properly.
Any idea as to why this is happening? I've already resetted my phone to factory sometimes and still, I can't upgrade to JB.
Any thoughts on how to solve this?
Thanks in advance,
gtludwig
If ya getting error status 7 most probably ya system version is mismatch for the ota .
To get rid of the droid with exclamatory mark ya should press both volume down and volume up at a time then ya ll be in stock recovery
Edit : Installing ota and getting error is now old way to update razr if fastboots are already available ..
Pls download the appropriate fastboot and flash it via rsd lite .
http://forum.xda-developers.com/showthread.php?t=2231289
I believe ya aware of flashing using rsd lite if not hit us here we will help ya !!
Thanks!!
Please hit the thanks button if i helped ya in anyways !!!

[Q] System Update Failure Release Date 2-9-2015 MT2-L03

I have a Consumer Wireless Ascend Mate 2 4g phone running Android 4.3. The build is currently MT2-L03V100R001C421B132, and there is a system update available to MT2-L03V100R001C421B147. The download of the update completes successfully, but when it reboots to install the update I get the following messages:
Finding update package...
Opening update package...
Verifying update package...
Formatting /cache...
Installation aborted.
I have selected the option to wipe my cache partition and attempted the update again, but I get the same results.
Can someone help me troubleshoot this, please?
Thank you.
Problem Solved.
Silly me. It appears all I needed to do was enable Developer Mode and make sure the Dev Mode was set to active. I only did the first part and not the second.
eventide7 said:
I have a Consumer Wireless Ascend Mate 2 4g phone running Android 4.3. The build is currently MT2-L03V100R001C421B132, and there is a system update available to MT2-L03V100R001C421B147. The download of the update completes successfully, but when it reboots to install the update I get the following messages:
Finding update package...
Opening update package...
Verifying update package...
Formatting /cache...
Installation aborted.
I have selected the option to wipe my cache partition and attempted the update again, but I get the same results.
Can someone help me troubleshoot this, please?
Thank you.
Click to expand...
Click to collapse
I havent received that update. Must be new. What did it change?
Moody66 said:
I havent received that update. Must be new. What did it change?
Click to expand...
Click to collapse
LOL. I'm glad to see I'm not the only one who misses things. As it says in the title, it has a release date of 2/9/15.
you have a consumer cellular sim card on your mtl03
eventide7 said:
I have a Consumer Wireless Ascend Mate 2 4g phone running Android 4.3. The build is currently MT2-L03V100R001C421B132, and there is a system update available to MT2-L03V100R001C421B147. The download of the update completes successfully, but when it reboots to install the update I get the following messages:
Finding update package...
Opening update package...
Verifying update package...
Formatting /cache...
Installation aborted.
I have selected the option to wipe my cache partition and attempted the update again, but I get the same results.
Can someone help me troubleshoot this, please?
Thank you.
Click to expand...
Click to collapse
You have a sim card on your mtl03
Adds tethering.
I restored my phone back to factory and the update still don't show up. I dont kno whats up.
mtyler7807 said:
I restored my phone back to factory and the update still don't show up. I dont kno whats up.
Click to expand...
Click to collapse
can you tell me how you restored to factory? is there a factory image floating around anywhere?
I got it but I got DSL with 1 Mbps upload. We stuck in the snow with kids surfing the internet
Sent from my MT2L03 using XDA Premium 4 mobile app
mohlsen8 said:
can you tell me how you restored to factory? is there a factory image floating around anywhere?
Click to expand...
Click to collapse
I will upload one.
eventide7 said:
Silly me. It appears all I needed to do was enable Developer Mode and make sure the Dev Mode was set to active. I only did the first part and not the second.
Click to expand...
Click to collapse
If you have twrp installed can you make a backup after the update for us? Don't need the data backup just system,boot, etc. That would help a lot of people with the CC version. An updated factory image is rare for these.
I dont see either. Wierd

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