Android Marshmallow - Contacts not syncing - Android Q&A, Help & Troubleshooting

Hi guys,
For some reason my Google Contacts are the only thing that insists on not syncing since the last few weeks.
I've tried clearing data and cache from "Contacts > Storage" and then stopping/starting the sync, but to no avail.
Does anyone have any tips?
Attached a screenshot of my account sync page.
Many thanks.
N

I would remove the account, reboot, then add it again.

Related

[Q] Contacts Sync Problem

Hi There, I'm having a lot of trouble trying to get contacts from my google account into my phone.
From what I have read on the internet I should be able to go into Contacts>Menu>Accounts and sync my gmail. But google isn't an option apart from facebook and hotmail. When I go to 'add account' its not there either.
I am able to log into market using the google account so I don't see why its not showing up.
Thanks in advance for any replys
I had a problem with setting up my Google a/c when I first got my phone, factory reset fixed it.
Try to remove an account through the pc - to activate again
Im sorry how could I do that?

Google Calendar stopped syncing

I've noticed random calendar entries missing from my google calendar from the last 3 weeks, and many entries missing from future weeks, but they're all still on my phone. I've just created some test calendar entries on the phone to see if they would update online, yet they're not appearing on google calendar. But my google account on the phone confirms it's syncing, with 'last synced 5/12/2013 at XX.XX am/pm time'
Is this anything to do with my samsung account?
Samsung account said session expired. I forgot my old password so created a new one on the samsung site.
A popup message saying 'Update Samsung Account?' has been continually appearing, even though I've downloaded the update several times. If I remove the samsung account, does it affect my google calendar or will I lose anything else important?
My phone contacts seems to update ok though.
So, how do I get google calendar to see my phone calendar events?
Looks like everything is a mess, i would do a full wipe if i were you, but im not so here we go. Are u using the samsung calendar or google calendar to look at your google calendar events? If you are using samsung calendar, did you choose to sync your gmail within the calendar app settings?
Dakura said:
Looks like everything is a mess, i would do a full wipe if i were you, but im not so here we go. Are u using the samsung calendar or google calendar to look at your google calendar events? If you are using samsung calendar, did you choose to sync your gmail within the calendar app settings?
Click to expand...
Click to collapse
Hi. I'm using my google calendar to look at my calendar events. I don't recall choosing to sync gmail with the samsung calendar.
In system settings on the phone, the google account tells me it just synced a few minutes ago, with the green sync icon next to it, even though it hasn't actually updated any new calendar entries on google calendar online. In system settings/Samsung account, it just occurred to me that my Samsung account is a different email address, an ntlworld.com address, not the gmail address I use to log in for google calendar. But it's always been that way, so I'm not sure if or how my samsung account would affect what's happening with my google calendar? Currently I've disabled sync on the samsung account because the pop up message kept appearing, and the sync icon was red saying sync error. Added a test calendar event to my phone but not showing up online. The settings in my phones default calendar are ticked for my gmail account/email address, ie, 'My Calendar', 'Contacts Birthdays', 'UK Holidays', there's nothing showing my samsung account email address. I'm rather confused!
When I type my new password into the Samsung account on my phone then click 'Done', it says 'In Progress'.. 'Signing In..' then always says 'Unfortunately, Samsung account has stopped' and Processing failed. So I can't even log in! Do I need to remove the samsung account and reinstall it? And should I do a backup first with 'My Backup' which I have installed?
Hmm. Go to settings, accounts, and click on your google account, in there you should find tick boxes like "app data" "browser" "calendar" etc., make sure calendar is ticked. If it is ticked, un-tick it, clear data of calendars, reboot, and tick it again. As for your samsung account, you should probably make a new account or fiddle with its settings from your web browser maybe. Could be samsung apps fault too, you need to re-install the stock rom to overcome that. ( Or maybe finding its app and clearing its data)
Dakura said:
Hmm. Go to settings, accounts, and click on your google account, in there you should find tick boxes like "app data" "browser" "calendar" etc., make sure calendar is ticked. If it is ticked, un-tick it, clear data of calendars, reboot, and tick it again. As for your samsung account, you should probably make a new account or fiddle with its settings from your web browser maybe. Could be samsung apps fault too, you need to re-install the stock rom to overcome that. ( Or maybe finding its app and clearing its data)
Click to expand...
Click to collapse
Yeah there's 13 sync boxes, including app data, sync calendar, sync gmail, all ticked and synced within the last 2 hours. Sync google play news wasn't ticked but I've now ticked it.
'Clear data of calendars'. You mean in Application Manager/Calendar Storage? TIn there it says 0.99mb total calendar storage and there's the 'clear data' box. I'm a bit worried, won't that delete all my calendar events? In which case, shouldn't I back up first?
Yes it will clear your calendar data, but they should be backed up on google servers, did you put new entries after this problem occured? Check your google calendar from a PC, everything there should be safe.
Dakura said:
Yes it will clear your calendar data, but they should be backed up on google servers, did you put new entries after this problem occured? Check your google calendar from a PC, everything there should be safe.
Click to expand...
Click to collapse
That's my whole point though, when I go to 'Calendar' from google chrome, my calendar appears but random older entries are not there starting from about 3 weeks ago, yet some are there. Many entries are also not there for future calendar events I've entered in my phone. And any new entries I made today are not showing up either. So the google servers are not automatically backing up what I'm putting on my phone's calendar. Which is why it's a risk to clear phone data, because its only my phone that is actually showing all my entries, but the server isn't.
Then try just clearing the cache of calendar storage and google calendar. Also make sure your gmail is ticked on google calendar' settings too. You can backup with titanium backup (tho i don't know if it will work %100, calendar backups are always messy). Lets try not deleting your data for now. Does deleting google account and re-creating delete your entries? If not, you can try that as well. You can also try re-installing google calendar app via an apk without deleting it.
Dakura said:
Then try just clearing the cache of calendar storage and google calendar. Also make sure your gmail is ticked on google calendar' settings too. You can backup with titanium backup (tho i don't know if it will work %100, calendar backups are always messy). Lets try not deleting your data for now. Does deleting google account and re-creating delete your entries? If not, you can try that as well. You can also try re-installing google calendar app via an apk without deleting it.
Click to expand...
Click to collapse
The cache is greyed out, there's nothing to clear.
I'm not rooted so can't use titanium backup, I'm currently backing the whole phone up fwith My Backup Pro. Then I'll delete the samsung account and see if that makes any difference. If not, I'll delete the google account and reinstall it.
"Also make sure your gmail is ticked on google calendar' settings too." Yeah, in calendar settings on the phone, everything is ticked. 'Calendars', I click on that and there's a bunch of things that can only be ticked or unticked. 'My Calendar' is ticked, 'My Task' is ticked, then under that it shows my google gmail address ticked, uk holidays, contacts birthdays also ticked. That's all there is.
There aren't a problem with settings then, as you also thought, you should try backing up and deleting and re-creating accounts.

[Q] "Sync Calendar" disappeared from all Google account Sync Settings

I really can't figure this one out. My calendar widget stopped working and for some reason, I don't even have the option of selecting "Sync Calendar" under any of my Google accounts. I have tried deleting and re-adding each individual account, but to no avail. Settings say "Sync is experiencing problems. It will be back momentarily." But I cannot find the source of the problem.
beefweef said:
I really can't figure this one out. My calendar widget stopped working and for some reason, I don't even have the option of selecting "Sync Calendar" under any of my Google accounts. I have tried deleting and re-adding each individual account, but to no avail. Settings say "Sync is experiencing problems. It will be back momentarily." But I cannot find the source of the problem.
Click to expand...
Click to collapse
Make sure you have the Google Calendar app installed.
I do. I've tried using both the Google Calendar app as well as Samsung's stock app... Still the same problem.
Sent from my SCH-I545 using xda app-developers app
I finally found the Google Calendar Sync Troubleshooter.
Here's the step that fixed it for me. Several layers deep in the Troubleshooter, but finally resolved the issue!
We recommend proceeding with these steps only if the above steps don't resolve the issue.
Open your device’s Settings.
Select Applications, then All.
Select Calendar Storage.
Select Clear data. Answer OK when prompted.
Turn Calendar sync off and on in Settings > Accounts > Google > [your affected account], or from within the app using Menu > Refresh on newer devices. If you receive an error message upon opening the Calendar app, close and re-open it to re-activate sync.

[Q] Syncing problems with google

Hello all,
I have been having trouble syncing Calander, Contacts and Gmail. Everything else in the list syncs accordingly. I would get a circle with arrows with a exclimatin mark with a message on the bottom of the Auto Sync. I have tried removing the account and re login, and also remove the data on the phone under the apps. I've also tried syncing via WiFi and on 4GLTE. At the momment i do not have any contacts or calander information nor e-mails from gmail account.
any help would be great.
Thanks.
20qken said:
Hello all,
I have been having trouble syncing Calander, Contacts and Gmail. Everything else in the list syncs accordingly. I would get a circle with arrows with a exclimatin mark with a message on the bottom of the Auto Sync. I have tried removing the account and re login, and also remove the data on the phone under the apps. I've also tried syncing via WiFi and on 4GLTE. At the momment i do not have any contacts or calander information nor e-mails from gmail account.
any help would be great.
Thanks.
Click to expand...
Click to collapse
can close or lock...
I end up going to Backup & Reset --> Reset phone --> check Erase all data... erases all the data so save your contacts, photos etc.. This solved the problem after the first sync!

[Q] "Sync Contacts" Has Disappeared From Sync Settings

In my Google account on my phone the option to Sync Contacts has completely disappeared from the list of options. I can log onto my Google account on my PC and see my contacts there but am unable to sync them to my phone. I have tried a few things to try and make the option reappear but nothing has worked. I have cleared my data from Contact Storage and Contacts in my app manager then restarted my phone. I have removed the account and added it back to the phone. I can't even find an instance where this has happened to someone else. Someone please have a solution to get it to sync again.

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