LG UK Customer Service. - LG V10 Q&A, Help & Troubleshooting

So. i got my LG V10 from eBay a year ago. It was the F600K model.
Now its having this bootloop issue thing and not starting up.
After contacting LG's very very bad customer service they are giving no support.
They are telling me to contact LG Korea.
So anyone have any solution how i can sort this junk of metal so i can sell it on!!!

aniqpirzada said:
So. i got my LG V10 from eBay a year ago. It was the F600K model.
Now its having this bootloop issue thing and not starting up.
After contacting LG's very very bad customer service they are giving no support.
They are telling me to contact LG Korea.
So anyone have any solution how i can sort this junk of metal so i can sell it on!!!
Click to expand...
Click to collapse
I had the same issue with my G4 but have phone insurance with my bank so paid a fee of £25 and they replaced my G4 with a new one. Not sure if you have house insurance or similar as may cover it.

Related

Just sold my s5 and buyer is saying esn won't work on tmobile.

Anyone know why that might be other than buyer misreading a number? What is the first thing I should investigate here? Thanks
Sent from my HTC One_M8
I just realized that I don't have imei number and that they could swap my good one out for a bad one and send it back to me no? Is that a scam people do or is that a silly idea? Shouldn't T-Mobile be able to provide it to me even with it being on an old phone?
Sent from my HTC One_M8
How did you sell it? Like through swappa, ebay, craigslist? Did you include the original box with it? Compare the ESN/IMEI with what's on the box. As well as compare it to whats underneath the battery. He could swap it with another phone that isn't the one you gave them. But its pretty easy to tell. I really don't know the full situation so i can't give you a very thought out opinion about the scenario.
juntjoo said:
I just realized that I don't have imei number
Click to expand...
Click to collapse
I can't imagine not making a note of the IMEI before selling a phone. But anyway, do you have a backup from the phone? A good backup will contain the serial number and IMEI. Otherwise the original receipt. Or ask your carrier to check their records.
.
Buyer hasn't got back to me. Hopefully they've figured it out.
Sent from my HTC One_M8
I sold my TMO S5 that I had unlocked and I was using on ATT to someone on Swappa, they guy never closed the sale and after having the device for over a month he sends me a message over swappa stating that the device was reported stolen, and now he doesn't have signal. I talked to the person I bought it from (A store around here) and he was like I sold you that new it cant be reported stolen, long story short today I received the S5 back after I had to refund the guy his 510.00 and the store I bought it from is waiting for the phone and he said if he has to replace it he will do what ever he can to work with me.,
I think its bull and I honestly believe that the guy who bought it for me just put insurance via TMO and then reported it lost or stolen and now he got back his 510.00 and he only had to pay a deductible to get a S5. Seem like a great deal for him. No matter how much I tried to contact the guy asking him to close the sale he never ever replied.
Sorry about the post was kinda venting out a little.
Hope you can solve your issue.
IcOpRo said:
I sold my TMO S5 that I had unlocked and I was using on ATT to someone on Swappa, they guy never closed the sale and after having the device for over a month he sends me a message over swappa stating that the device was reported stolen, and now he doesn't have signal. I talked to the person I bought it from (A store around here) and he was like I sold you that new it cant be reported stolen, long story short today I received the S5 back after I had to refund the guy his 510.00 and the store I bought it from is waiting for the phone and he said if he has to replace it he will do what ever he can to work with me.,
I think its bull and I honestly believe that the guy who bought it for me just put insurance via TMO and then reported it lost or stolen and now he got back his 510.00 and he only had to pay a deductible to get a S5. Seem like a great deal for him. No matter how much I tried to contact the guy asking him to close the sale he never ever replied.
Sorry about the post was kinda venting out a little.
Hope you can solve your issue.
Click to expand...
Click to collapse
Why did you refund his money if he never closed out the sale within a month?
Sent from my SM-G900T using XDA Premium 4 mobile app
IcOpRo said:
I sold my TMO S5 that I had unlocked and I was using on ATT to someone on Swappa, they guy never closed the sale and after having the device for over a month he sends me a message over swappa stating that the device was reported stolen, and now he doesn't have signal. I talked to the person I bought it from (A store around here) and he was like I sold you that new it cant be reported stolen, long story short today I received the S5 back after I had to refund the guy his 510.00 and the store I bought it from is waiting for the phone and he said if he has to replace it he will do what ever he can to work with me.,
I think its bull and I honestly believe that the guy who bought it for me just put insurance via TMO and then reported it lost or stolen and now he got back his 510.00 and he only had to pay a deductible to get a S5. Seem like a great deal for him. No matter how much I tried to contact the guy asking him to close the sale he never ever replied.
Sorry about the post was kinda venting out a little.
Hope you can solve your issue.
Click to expand...
Click to collapse
Last i remember, you can't put insurance on a phone that T-Mobile did not sell the person directly. You would have to buy from T-Mobile in order to get insurance added to the device.
If you got the device back, why not test it? Also, go to T-Mobile and show them the sale on Swappa. Personally, i think the guy you got the phone from is the one who reported it stolen. Hell, they themselves could have actually stolen it from the store.

Bought phone from eBay, covered under Sony Warranty?

Hi,
I purchased my Z2 from eBay seller name never-msrp.
I got the phone and it was factory sealed with Dock K36 included in the box. My phone was the Asian version I think since all writing on the box was in Asian, dont know which exact language.
My question is, can I send my phone to Sony in the US for repair? or I am stuck with no warranty? Can I buy other warranty like Square Trade?
Thanks.
Iorveth said:
Hi,
I purchased my Z2 from eBay seller name never-msrp.
I got the phone and it was factory sealed with Dock K36 included in the box. My phone was the Asian version I think since all writing on the box was in Asian, dont know which exact language.
My question is, can I send my phone to Sony in the US for repair? or I am stuck with no warranty? Can I buy other warranty like Square Trade?
Thanks.
Click to expand...
Click to collapse
all Sony Xperia devices come with a 2 year warrenty, all you need is your proof of purchase weather it be an email or a physical reciept
your device should also be covered by who your purhcased from if they give a warrenty too
Iorveth said:
Hi,
I purchased my Z2 from eBay seller name never-msrp.
I got the phone and it was factory sealed with Dock K36 included in the box. My phone was the Asian version I think since all writing on the box was in Asian, dont know which exact language.
My question is, can I send my phone to Sony in the US for repair? or I am stuck with no warranty? Can I buy other warranty like Square Trade?
Thanks.
Click to expand...
Click to collapse
It is covered by the US warranty but they will offer no time frame for repair citing part-sourcing as the reason.
Envious_Data said:
all Sony Xperia devices come with a 2 year warrenty, all you need is your proof of purchase weather it be an email or a physical reciept
your device should also be covered by who your purhcased from if they give a warrenty too
Click to expand...
Click to collapse
Thanks!
You guys are sure about this?
I purchased SquareTrade 2Year Warranty anyways but just to know this for the future....
Iorveth said:
Thanks!
You guys are sure about this?
I purchased SquareTrade 2Year Warranty anyways but just to know this for the future....
Click to expand...
Click to collapse
Just curious, what issues are you having? My z2 just started having a screen issue, I bought from the same seller. Have a line at the top of the screen that flickers mirroring the bottom of the screen, almost like a row of pixels at the bottom is cut off and displaying at the top. It's bizarre. Like if I tap the soft keys, a row of light glows in unison at the top of the screen in the same place...
Iorveth said:
Thanks!
You guys are sure about this?
I purchased SquareTrade 2Year Warranty anyways but just to know this for the future....
Click to expand...
Click to collapse
i have been told this by a sony Team 6 dev,Team 7 deb, Sony customer Support in uk and japan, all xperia devices come with 2 yr warrenty nomatter where you got it from
Envious_Data said:
i have been told this by a sony Team 6 dev,Team 7 deb, Sony customer Support in uk and japan, all xperia devices come with 2 yr warrenty nomatter where you got it from
Click to expand...
Click to collapse
Interesting, I just got off the phone with Sony regarding the issue I'm having and they said that I don't have a valid warranty...Hmmm.
i got my Z2 about 4 months ago from eBay (seller: never-msrp),.... i had a problem with my phone so i contacted the seller, unfortunate its the 30 days period already,....
so they directed me to Sony HK (Hong Kong) which was where the phone was original from or sold,.... i told them the problem with my phone,... they tried to help me fix it over the phone but unfortunately we couldn't so they told me that i had to send it over and most likely its covered under the manufacturer warranty,... so they ask me to e-mail them a copy of the receipt / proof of purchase before we can proceed with the process,... so i forward them a copy of the receipt from eBay and also from PayPal,....
they got back to me a day later,... and dismissed my claim because the phone was purchased overseas,.. so they can't fulfill the warranty,....
i guess there's some laws against products being purchased where ever you may be and being sent / used to a different country / overseas....
cHoLoCoY said:
i got my Z2 about 4 months ago from eBay (seller: never-msrp),.... i had a problem with my phone so i contacted the seller, unfortunate its the 30 days period already,....
so they directed me to Sony HK (Hong Kong) which was where the phone was original from or sold,.... i told them the problem with my phone,... they tried to help me fix it over the phone but unfortunately we couldn't so they told me that i had to send it over and most likely its covered under the manufacturer warranty,... so they ask me to e-mail them a copy of the receipt / proof of purchase before we can proceed with the process,... so i forward them a copy of the receipt from eBay and also from PayPal,....
they got back to me a day later,... and dismissed my claim because the phone was purchased overseas,.. so they can't fulfill the warranty,....
i guess there's some laws against products being purchased where ever you may be and being sent / used to a different country / overseas....
Click to expand...
Click to collapse
Just contact Sony USA. They will tell you that your phone is covered but since it was designed and sold for a foreign market they will offer no timeframe for returning it to you. (They say 15 days for USA products) If they have to source parts directly from Hong Kong it can take time. I've done this twice with no problem whatsoever, including my z2 from Tawain. If it helps I've always communicated with Sony via chat on the USA website. I'm 99% positive every Sony phone comes with a 2 year warranty.
jiggyb21 said:
Just contact Sony USA. They will tell you that your phone is covered but since it was designed and sold for a foreign market they will offer no timeframe for returning it to you. (They say 15 days for USA products) If they have to source parts directly from Hong Kong it can take time. I've done this twice with no problem whatsoever, including my z2 from Tawain. If it helps I've always communicated with Sony via chat on the USA website. I'm 99% positive every Sony phone comes with a 2 year warranty.
Click to expand...
Click to collapse
That's who I contacted, the Sony USA service line. I'll try chat later today, that may work better actually since maybe there's a way I can upload pictures into the chat to show my issue.
tom1226 said:
That's who I contacted, the Sony USA service line. I'll try chat later today, that may work better actually since maybe there's a way I can upload pictures into the chat to show my issue.
Click to expand...
Click to collapse
Well you could always send it through the Hong Kong Sony Repair Centre. Just lie and make it clear that it was bought while in Hong Kong.
If they want to be deceitful scum bags then a white lie is in order to get what you rightfully deserve.
stevles said:
Well you could always send it through the Hong Kong Sony Repair Centre. Just lie and make it clear that it was bought while in Hong Kong.
If they want to be deceitful scum bags then a white lie is in order to get what you rightfully deserve.
Click to expand...
Click to collapse
Hmm maybe. Going to stop at a Sony store and see if they can help me out. If not, how would I go about finding out where my z2 originated? The box and everything is all printed in English.
tom1226 said:
Hmm maybe. Going to stop at a Sony store and see if they can help me out. If not, how would I go about finding out where my z2 originated? The box and everything is all printed in English.
Click to expand...
Click to collapse
It sucks that you are having such a hard time. I've been singing the praises of Sony mobile support for years. I had such a good experience on more than one occasion.
All I had to do was give them my IMEI on Sony USA chat and they told me when, where, and intended sales market.
tom1226 said:
Hmm maybe. Going to stop at a Sony store and see if they can help me out. If not, how would I go about finding out where my z2 originated? The box and everything is all printed in English.
Click to expand...
Click to collapse
Yeah IMEI lookup.
Google is your friend
I checked my device's imei at sony japan and shocked me, is it only for japanese made Sony device? Check here: http://103.4.144.182/sonymobile.co.jp/
jiggyb21 said:
It sucks that you are having such a hard time. I've been singing the praises of Sony mobile support for years. I had such a good experience on more than one occasion.
All I had to do was give them my IMEI on Sony USA chat and they told me when, where, and intended sales market.
Click to expand...
Click to collapse
Thanks for the thoughts haha. I'm not giving up, just been too busy to take care of this (work, grad school starting back up, wedding planning). Going to try Sony on the live chat tonight after my video uploads to YouTube so I can link them and show the problem. I'll drop a link here too.
Guy at the Sony store was super nice, and thought it was really bizarre. He said they couldn't do anything in store to help though, that corporate had taken all techs out of the stores and any replacements, etc. have to go through being sent in now. Said if I'd been there in like Feb. I'd have just left with a new phone. Oh well, **** happens, I still love the Xperia devices. I just hope that Sony will honor the warranty, as it's an obvious defect.
Video link in case you're interested: http://youtu.be/BHtR5hylmN4
---------- Post added at 09:52 PM ---------- Previous post was at 09:34 PM ----------
stevles said:
Well you could always send it through the Hong Kong Sony Repair Centre. Just lie and make it clear that it was bought while in Hong Kong.
If they want to be deceitful scum bags then a white lie is in order to get what you rightfully deserve.
Click to expand...
Click to collapse
Sigh, this looks like my only option. Sony US is telling me that since the IMEI shows that the device was bought in HK (assuming that's where it was imported from), that I would be responsible for the cost of any repairs that need to be done. And the kicker is they can't give me an estimate as to what those repairs would cost.
really Sony?
tom1226 said:
Thanks for the thoughts haha. I'm not giving up, just been too busy to take care of this (work, grad school starting back up, wedding planning). Going to try Sony on the live chat tonight after my video uploads to YouTube so I can link them and show the problem. I'll drop a link here too.
Guy at the Sony store was super nice, and thought it was really bizarre. He said they couldn't do anything in store to help though, that corporate had taken all techs out of the stores and any replacements, etc. have to go through being sent in now. Said if I'd been there in like Feb. I'd have just left with a new phone. Oh well, **** happens, I still love the Xperia devices. I just hope that Sony will honor the warranty, as it's an obvious defect.
Video link in case you're interested: http://youtu.be/BHtR5hylmN4
---------- Post added at 09:52 PM ---------- Previous post was at 09:34 PM ----------
Sigh, this looks like my only option. Sony US is telling me that since the IMEI shows that the device was bought in HK (assuming that's where it was imported from), that I would be responsible for the cost of any repairs that need to be done. And the kicker is they can't give me an estimate as to what those repairs would cost.
Click to expand...
Click to collapse
Mmmm I had a TL I got on Ebay here in the US but the phone was an att model and they didn't care I got it on ebay, I just had to open a service request.
I also got my asian model (need to do the imei lookup) and that Sony don't cover it's warranty here in the US is pretty shocking and something to consider. Maybe it's squaretrade time for me also.
I'd be curious what happens eventually.
Good Luck

What's the Best Deal on an LG G5 These Days?

I would like to replace my Verizon flip phone with the LG G5.
Don't try to talk me out of it, I like the wide-angle camera and the native 16:9 camera sensor.
I also like the idea of getting my hands on one for under $300.
And yet I am very aware that over time this phone can develop problems with Wi-Fi, GPS, camera focusing, etc.
SO, my question is > What is the best way to get a deal on the LG G5 that will allow me to replace it or send it back to LG
for repair under warranty in case any major problems pop up during the next year or two?
Some background: I am on a Verizon unlimited plan with four lines (1 iPhone, 2 flip phones, and 1 tablet).
All devices are paid off, so no particular commitment to stay with Verizon, although it would be easier
not to have to replace each device if we moved over to T-Mobile (second choice).
The best deal I've seen was last month from Best Buy ($5 month/24 months - $120 total). I missed that,
so I keep checking Best Buy's site, hoping that same deal will be repeated. At the moment they list the Verizon LG G5
at $15/month, which is a better deal than Verizon themselves, who list it at $20/month.
>> Does getting a potentially troubled phone from a carrier offer more protection for replacement or repair
over buying one from Best Buy, Amazon, or even Swappa, or will LG's warranty be just as good from any of these options?
Just trying to get the best deal and protection on a new LG G5. Any thoughts?
VonDrake2 said:
I would like to replace my Verizon flip phone with the LG G5.
Don't try to talk me out of it, I like the wide-angle camera and the native 16:9 camera sensor.
I also like the idea of getting my hands on one for under $300.
And yet I am very aware that over time this phone can develop problems with Wi-Fi, GPS, camera focusing, etc.
SO, my question is > What is the best way to get a deal on the LG G5 that will allow me to replace it or send it back to LG
for repair under warranty in case any major problems pop up during the next year or two?
Some background: I am on a Verizon unlimited plan with four lines (1 iPhone, 2 flip phones, and 1 tablet).
All devices are paid off, so no particular commitment to stay with Verizon, although it would be easier
not to have to replace each device if we moved over to T-Mobile (second choice).
The best deal I've seen was last month from Best Buy ($5 month/24 months - $120 total). I missed that,
so I keep checking Best Buy's site, hoping that same deal will be repeated. At the moment they list the Verizon LG G5
at $15/month, which is a better deal than Verizon themselves, who list it at $20/month.
>> Does getting a potentially troubled phone from a carrier offer more protection for replacement or repair
over buying one from Best Buy, Amazon, or even Swappa, or will LG's warranty be just as good from any of these options?
Just trying to get the best deal and protection on a new LG G5. Any thoughts?
Click to expand...
Click to collapse
First of all, overall the LG g5 is actually a good phone. Yes, there can be some issues, but overall if you get a decent one you'll be happy. Now, are you looking to be able to root and / or use custom ROMs? If so either get the T-Mobile h830 and switch to T-Mobile as it had root and custom ROMs available or the RS988 from b&h photo as it works on Verizon (just pop in an already activated Verizon sim card and it works without issues) if you're wanting to stay on Verizon and get root (only root is available currently for rs988). Also, b&h photo has a really decent warranty they they offer when you buy from them. Other benefit of RS988 is that if you decide to change to T-MOBILE​ or at&t at a later time, you can do that as it has the correct bands for all 3 carries. If you don't care about root / custom ROMs and are 100% sure you want to stay on Verizon you could go with Verizon itself although you would want to get insurance and that's a monthly charge and big deductible and you'll only get a refurbished version of they can't fix it instead of paying a one time fee for warranty and much smaller deductible with b&h. So, will depend on what you're truly looking for. I had the RS988 and used it on Verizon and T-MOBILE without any issues although I returned it as I really needed root and custom ROMs and at the time it wasn't possible except on international h850 and T-Mobile h830, so I got the T-Mobile version. Oh and other thing, as far as warranty goes, it's the same no matter if you go through Verizon, T-MOBILE, b&h or best buy as warranty is from LG for 1 year. Hopefully this helps
Thanks jeffsga88 for all that info. It sounds like it's better to rely on LG's free year-long warranty
rather then paying a carrier an extra insurance fee.
Is it correct that if I got a used phone on Swappa, the warranty would only be good for a year from
when the phone was originally purchased?
For the LG G5, I am not particularly interested in rooting. I am fully aware that this is a rooting site,
but it seems people on XDA forums really know their stuff, which is why I'm seeking out help here.
I am mostly interested in getting a model that will work with Verizon here in the US,
and also work in Western Europe on their GSM network. T-Mobile works with GSM,
so no problem there, which I why I might consider switching.
However, my research shows that even an LG G5 Verizon CDMA model should work on
European GSM networks. I hope this is correct.
VonDrake2 said:
Thanks jeffsga88 for all that info. It sounds like it's better to rely on LG's free year-long warranty
rather then paying a carrier an extra insurance fee.
Is it correct that if I got a used phone on Swappa, the warranty would only be good for a year from
when the phone was originally purchased?
For the LG G5, I am not particularly interested in rooting. I am fully aware that this is a rooting site,
but it seems people on XDA forums really know their stuff, which is why I'm seeking out help here.
I am mostly interested in getting a model that will work with Verizon here in the US,
and also work in Western Europe on their GSM network. T-Mobile works with GSM,
so no problem there, which I why I might consider switching.
However, my research shows that even an LG G5 Verizon CDMA model should work on
European GSM networks. I hope this is correct.
Click to expand...
Click to collapse
No problem. If you buy off of swappa, you'll most likely not have warranty for two reasons. Number one is because the warranty is most likely past and number two is for warranty you need original proof of purchase which you probably won't get. I recommend getting from Best buy or b&h. As far as being able to use all the networks, I'd say you're better off getting the RS988 from b&h photo. It will have coverage on all the bands and will have a brand new 1 year warranty plus you could buy a warranty for $50 / 1 year or $80 / 2 year one time fee when you buy it and it covers spills and drops Oh, and you don't pay sales tax when you buy from them
https://www.bhphotovideo.com/c/product/1239314-REG/lg_lgrs988_ausasv_g5_h850_32gb_smartphone.html
See attached screenshot for the bands this version has.
jeffsga88 said:
No problem. If you buy off of swappa, you'll most likely not have warranty for two reasons. Number one is because the warranty is most likely past and number two is for warranty you need original proof of purchase which you probably won't get. I recommend getting from Best buy or b&h. As far as being able to use all the networks, I'd say you're better off getting the RS988 from b&h photo. It will have coverage on all the bands and will have a brand new 1 year warranty plus you could buy a warranty for $50 / 1 year or $80 / 2 year one time fee when you buy it and it covers spills and drops Oh, and you don't pay sales tax when you buy from them
See attached screenshot for the bands this version has.
Click to expand...
Click to collapse
Thanks again jeffsga88 - that B&H RS988 model seems like the one to get.
At the moment B&H's price is $399. I might wait until the price gets closer to $299.
Don't know if this sounds crazy or not, it's just that I know there's that $120 Best Buy deal out there,
(or was out there), so a lower price seems preferable.
VonDrake2 said:
Thanks again jeffsga88 - that B&H RS988 model seems like the one to get.
At the moment B&H's price is $399. I might wait until the price gets closer to $299.
Don't know if this sounds crazy or not, it's just that I know there's that $120 Best Buy deal out there,
(or was out there), so a lower price seems preferable.
Click to expand...
Click to collapse
Yeah, the price will drop eventually. Not sure how long it will take but it will eventually drop. Was checking best buy and they have the rs988 too for $375 with a free battery and charging dock, but even at $375 it will be more then b&h with tax. If you're ok waiting a couple months I'd guess price will drop. Especially as more flagships come out this year and as LG gets closer to V30 release time.
http://www.bestbuy.com/site/lg-g5-4g-lte-with-32gb-memory-cell-phone-unlocked-silver/5199300.p?skuId=5199300#bonus-content
Edit: Also on b&h photo you can buy used for $249.95 with no tax. They say it won't be under manufacturer warranty but is covered by their warranty. You would need to email their support to get more details on what is covered and how long as I don't know. Here's the link for used one:
https://www.bhphotovideo.com/c/product/801549589-USE/lg_lgrs988_ausatn_g5_rs988_32gb_smartphone.html
jeffsga88 said:
Yeah, the price will drop eventually. Not sure how long it will take but it will eventually drop. Was checking best buy and they have the rs988 too for $375 with a free battery and charging dock, but even at $375 it will be more then b&h with tax. If you're ok waiting a couple months I'd guess price will drop. Especially as more flagships come out this year and as LG gets closer to V30 release time.
Edit: Also on b&h photo you can buy used for $249.95 with no tax. They say it won't be under manufacturer warranty but is covered by their warranty. You would need to email their support to get more details on what is covered and how long as I don't know. Here's the link for used one:
Click to expand...
Click to collapse
I'll wait as long as I can, which may not be very long.
However, according to comments on the B&H and Amazon pages, this unlocked model RS988 won't work with Verizon Wi-Fi calling,
which I suppose I could live without. Just hoping it works with European GSM networks.
It's seems my best choices are either this LG G5 RS988, or waiting to see if that $5/month Best Buy deal comes up again.
VonDrake2 said:
I'll wait as long as I can, which may not be very long.
However, according to comments on the B&H and Amazon pages, this unlocked model RS988 won't work with Verizon Wi-Fi calling,
which I suppose I could live without. Just hoping it works with European GSM networks.
It's seems my best choices are either this LG G5 RS988, or waiting to see if that $5/month Best Buy deal comes up again.
Click to expand...
Click to collapse
It may or may not, I never tested it while I had it As far as compatibility with EU GSM networks just Google search what network bands they use and check against the screenshot I posted earlier.
I just picked up a used AT&T g5 unlocked for $230.oo. I love it.
:highfive:
patrick73csun said:
I just picked up a used AT&T g5 unlocked for $230.oo. I love it.
Click to expand...
Click to collapse
That's good to hear Patrick - it gives one confidence in the LG G5 - Thanks!

LG V30+ from eBay was FINANCED. Swappa says not eligible for resale. Options?

So it looks like this will be my second time buying from eBay where someone tries to scam me.
Turn on the phone, realize it's google locked, and spend about an hour researching how to get around it. Maybe the guy forgot to remove it from his account?
I look it up on Swappa and see that the IMEI is clear yet it was FINANCED! (not eligible for resale.)
To ask what is probably a stupid question, I don't have any options, do I?
This has been previously discussed in the Q&A section. I also bought a Google locked V30+ intentionally and was able to work around it. Search for "bypass FRP LG V30/G6 Android 8.0 2018"
grob971 said:
This has been previously discussed in the Q&A section. I also bought a Google locked V30+ intentionally and was able to work around it. Search for "bypass FRP LG V30/G6 Android 8.0 2018"
Click to expand...
Click to collapse
I went through that whole long process. But now it won't activate on my network. I think since it was financed I can't use it.
TPMJB said:
I went through that whole long process. But now it won't activate on my network. I think since it was financed I can't use it.
Click to expand...
Click to collapse
Then maybe the IMEI is not clean. I recommend contacting the seller or get eBay involved if the seller didn't disclose that the phone was financed.
grob971 said:
Then maybe the IMEI is not clean. I recommend contacting the seller or get eBay involved if the seller didn't disclose that the phone was financed.
Click to expand...
Click to collapse
Actually, it's a Sprint phone and I'm using an ATT MVNO card, so I imagine that's why.
Either way, not disclosing it was financed AND google locked is a **** move
If I can fix it I at least want 50 bucks back. Cost me $230. It's otherwise mint, however.
TPMJB said:
Actually, it's a Sprint phone and I'm using an ATT MVNO card, so I imagine that's why.
Either way, not disclosing it was financed AND google locked is a **** move
If I can fix it I at least want 50 bucks back. Cost me $230. It's otherwise mint, however.
Click to expand...
Click to collapse
Mine also was a LS998. Works perfectly on Straight Talk (ATT) after the Google bypass and converting to US998. Try the conversion and see if that resolves the network issue. Good luck.
grob971 said:
Mine also was a LS998. Works perfectly on Straight Talk (ATT) after the Google bypass and converting to US998. Try the conversion and see if that resolves the network issue. Good luck.
Click to expand...
Click to collapse
It seems to recognize my SIM card now, but in Oreo US998 I can't change the APN settings (mine are wrong). Just stuck on the default ATT apn settings. No way to test it...
Edit: Sent myself a text ( I use google voice). It works!
Now I'm going to finish bootloader unlock and installing Pie...
...tomorrow lol. Also gonna try to get money back from eBay douchebag
TPMJB said:
So it looks like this will be my second time buying from eBay where someone tries to scam me.
Turn on the phone, realize it's google locked, and spend about an hour researching how to get around it. Maybe the guy forgot to remove it from his account?
I look it up on Swappa and see that the IMEI is clear yet it was FINANCED! (not eligible for resale.)
To ask what is probably a stupid question, I don't have any options, do I?
Click to expand...
Click to collapse
You can get a refund from eBay due to seller dishonesty.
Next time, buy from eBay pro dealer who stands behind their products. Like this one:
LG V30 LS998- 128GB - Titan Black (Sprint) Smartphone A Mint - $299
I've bought from that guy several times or had others buy from him. Just make sure you get the "mint" one. Use Frankenstein to convert to US998.
OR if you want BRAND NEW IN BOX -- with 2-year LG warranty:
LINK REMOVED AS SELLER IS NOT RELIABLE
ChazzMatt said:
You can get a refund from eBay due to seller dishonesty.
Next time, buy from eBay pro dealer who stands behind their products. Like this one:
LG V30 LS998- 128GB - Titan Black (Sprint) Smartphone A Mint - $299
https://www.ebay.com/itm/LG-V30-LS998-128GB-Titan-Black-Sprint-Smartphone-A-Mint/192609345150
I've bought from that guy several times or had others buy from him. Just make sure you get the "mint" one.
Click to expand...
Click to collapse
I mean, it's working now I just had dicking around to do. Not thrilled, but it did only cost me $230 and is otherwise a mint V30+.
Still annoyed.
Though I think if someone gave me a V40 for free but I had to use it on Sprint's networks, it would be worse than my current situation :laugh:
Edit: Also your guide helped me out a TON! Thanks!
TPMJB said:
I mean, it's working now I just had dicking around to do. Not thrilled, but it did only cost me $230 and is otherwise a mint V30+.
Still annoyed.
Though I think if someone gave me a V40 for free but I had to use it on Sprint's networks, it would be worse than my current situation :laugh:
Edit: Also your guide helped me out a TON! Thanks!
Click to expand...
Click to collapse
You paid $230 for a $350+ phone (even if it's used) and didn't expect problems? Why'd you think it was so cheap? That's why I use Swappa almost exclusively now.
Not to be a shill, I've got no connection to this listing. But if your'e fine with silver and 64gb base:
LG V30 US998 64GB US Cellular Smartphone-Silver-Mint
https://www.ebay.com/itm/173602248812
I just bought one at $319 less than two weeks ago and it was new in box, had the screen protector on it, etc. manufactured june of 2018 and it successfully qualified for 2nd year warranty. Legit. Best price I've seen shopping a ton on ebay and swappa.
Just bought another today, for my wife, the price is now $299. Super solid.
ldeveraux said:
You paid $230 for a $350+ phone (even if it's used) and didn't expect problems? Why'd you think it was so cheap? That's why I use Swappa almost exclusively now.
Click to expand...
Click to collapse
Where the hell are you still finding the V30 for $350? Retail? Why would you buy a phone from retail?
I just picked up another one for $200 even. I'm giving it to a friend at cost after I unlock it so it can be used wherever (she is going back to Colombia in a month for good.) Colombia uses the same LTE bands we do, but this phone is Verizon Locked.
water- said:
Not to be a shill, I've got no connection to this listing. But if your'e fine with silver and 64gb base:
LG V30 US998 64GB US Cellular Smartphone-Silver-Mint
https://www.ebay.com/itm/173602248812
I just bought one at $319 less than two weeks ago and it was new in box, had the screen protector on it, etc. manufactured june of 2018 and it successfully qualified for 2nd year warranty. Legit. Best price I've seen shopping a ton on ebay and swappa.
Just bought another today, for my wife, the price is now $299. Super solid.
Click to expand...
Click to collapse
Still more than I'd spend on a phone. First Apple jacked up the prices of phones because its followers are incredibly stupid. Capitalizing on this, Samsung did the same for no reason whatsoever and those sheep followed. Then Google released the first pixel for 3 times the price of the Nexus 6P (which is barely any better than the 6P, aside from hardware issues,) so on and so forth. I refuse to buy into this trend. People leasing phones like you would a car is a problem.
I agree with you entirely. The days of subsidized phones is over. Though I've seen the V30 go on sale for half of MSRP back in august on verizon for a few days. The Pixel 3 and 3 XL were buy one get one free for a week or so on Verizon. That's about $400~ for a new phone, which is reasonable.
When you paid $200, are you getting a new phone? I have my doubts about that. But link please if you're finding that.
Of course $300 is more than I'd like to spend. In 2015 early 2015 I got the LG G4 for $199 with a promo through Verizon, I wasn't changing carriers so had no problem with the 2 years contract. But for the tech I'm getting today compared to 2015, $100 more isn't terrible.
At the end of the day you certainly can choose not to lease but the MSRP of phones is crazy high. If you're getting a modern phone for cheap it's either really shady black market china/etc stuff (liable to get scammed), used, at least a year or more old model, or a flash deal that isn't something you can reliably bank on. I don't know how you can say you're opting out of high prices, you're not, you're compromising on something or have happened to get lucky in a way that isn't something everyone can plan on. $299 for a truly NEW, with mnfg warranty V30 is a pretty solid deal.
TPMJB said:
Where the hell are you still finding the V30 for $350? Retail? Why would you buy a phone from retail?
Click to expand...
Click to collapse
I'm not trying to weed through the same scams that you fell prey to on EBAY so I can find a phone that will maybe be as described, in decent condition, clean IMEI, etc. So if you want reputable; retail or Swappa or similar. Never EBAY. I was lucky to find a nice V30+ on Swappa, but there are no more for sale. I'm not talking about a V30. A V30+, like you said in the title. You know, the better one.
Bottom line is you found a deal that was literally too good to be true. Use discretion next time, especially if the device isn't even for you, but some mysterious Columbian 3rd party. Or whatever your story is now. :good:
ldeveraux said:
I'm not trying to weed through the same scams that you fell prey to on EBAY
Click to expand...
Click to collapse
Some scam. I got a working V30+ for $230. Google locked ones that have good IMEIs but the owner didn't pay his dues still go for around $200.
Is an hour of my time worth $100? I'd say so.
Also, it's "Colombian."
water- said:
Not to be a shill, I've got no connection to this listing. But if your'e fine with silver and 64gb base:
LG V30 US998 64GB US Cellular Smartphone-Silver-Mint
https://www.ebay.com/itm/173602248812
I just bought one at $319 less than two weeks ago and it was new in box, had the screen protector on it, etc. manufactured june of 2018 and it successfully qualified for 2nd year warranty. Legit. Best price I've seen shopping a ton on ebay and swappa.
Just bought another today, for my wife, the price is now $299. Super solid.
Click to expand...
Click to collapse
Same exact one I bought - first was at $319 for my wife... then I got jealous and she bought me the same one at $299 yesterday. Great deal for a BNIB phone, and I can certainly recommend the seller, as the device is exactly what was listed!
water- said:
Not to be a shill, I've got no connection to this listing. But if your'e fine with silver and 64gb base:
LG V30 US998 64GB US Cellular Smartphone-Silver-Mint
https://www.ebay.com/itm/173602248812
I just bought one at $319 less than two weeks ago and it was new in box, had the screen protector on it, etc. manufactured june of 2018 and it successfully qualified for 2nd year warranty. Legit. Best price I've seen shopping a ton on ebay and swappa.
Just bought another today, for my wife, the price is now $299. Super solid.
Click to expand...
Click to collapse
schwinn8 said:
Same exact one I bought - first was at $319 for my wife... then I got jealous and she bought me the same one at $299 yesterday. Great deal for a BNIB phone, and I can certainly recommend the seller, as the device is exactly what was listed!
Click to expand...
Click to collapse
I'll add this to the WTF thread later tonight. That way there's a good selection of mint 128GB V30+ ($299), new 64GB V30 ($299) for same price, and then new 128GB V30+ ($378) -- first from trusted seller, latter two with warranty.
The V30+ is an awesome device but I can't justify paying $300 for any phone. I got mine for under $200 on eBay back in August. Mint condition, clean IMEI but was Google locked. A little research and effort and I was able to bypass the lock and convert to US998 (thanks to the awesome guides in this forum). You can still find these on eBay if you're willing to put in the effort. Definitely worth the $100+ savings. At least to me.
A bit late to the party, but if it hasn't already been said:
Clean IMEI means that the device has never been network blacklisted. Usually blacklisting happens because it's reported stolen or lost, and is irreversible as far as the consumer is concerned; it permanently blocks activation for the network.
Clean IMEI and no other flags means good to go.
Financed means it's still attached to an account and is still owed money on. You might be able to contact the carrier and pay off the balance; this would release the phone for reactivation, but will probably increase the cost to the point where you would be better off just buying a clear phone.
A financed phone is a ticking time bomb. At the point that the carrier decides that the original customer has no intention of paying the phone off, they'll blacklist the IMEI so it can never be activated on that network again (this includes MVNOs using solely that network).
Don't buy phones that are financed unless you know you'll never use it on its home network. If you have a decent feedback score, ask private sellers for the IMEI so you can check it before buying. Or, as others have said... just spend a bit more and buy from a reputable seller.
Septfox said:
Don't buy phones that are financed unless you know you'll never use it on its home network. If you have a decent feedback score, ask private sellers for the IMEI so you can check it before buying.
Click to expand...
Click to collapse
Agree 100%. That's where you have to do your research and put in a little effort before hitting the buy button. Do this and you can certainly get yourself an incredible deal on these incredible phones.

Paying LG to reflash phone

So I've seen in a couple of threads where users have mentioned having to pay lg to reflash their phones after hard bricking. My question is where would I got to request this service and how much can I expect to pay? I won't bore you with what happened with my phone.. But yeah, its pretty much effed...
You would call LG support. For me it was my wife smashed her display in a gravel parking lot. Even though her LG V30 phone was still under warranty (not bootloader unlocked), the severely cracked display was not covered under warranty. I had to pay for "out of warranty" repair. I paid via credit card over the phone, shipped the phone to them, but return shipping was covered under the repair cost.
No local cell phone shops could get the V30 display at the time. They told me I had to use LG.

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