Hello. I have a Sprint M9. It had been acting flaking lately (I would try to install the latest update, and it would reboot without installing and report that the phone had recovered from an error and ask if I wanted to send to HTC). Tonight, I was trying to use DLNA to play video from my phone to my TV, I was in settings and gave DLNA permission to access my storage. As soon as I did that the phone rebooted without warning and continues in a loop of displaying the HTC logo, then restarting over and over.
I can get into bootloader, download, and recovery mode by holding down the volume down key. I have tried Wipe Cache Partition and Wipe Data, but the phone still will not get out of the loop.
Phone is stock. I have never tried to root or disable S-on or load my own recovery.
What, if anything, can I do to get my phone working again?
Just tried doing what I think is called RUU? I downloaded the .exe from this site:
http://www.htc.com/us/support/htc-one-m9-sprint/news/
It found my phone, and rebooted into download mode. It tried to flash my rom, but shortly after trying to send the file (progress bar jumped from 0% to 100% in 1/2 second). The utility gives me a Error [155]: Unknown Error. I've tried a couple times and get the same problem each time.
The utility reports I have version 3.41.651.21 and tries to flash to 3.41.651.31
Great, now it is telling me my software has been modified. (it hasn't) The only things I've done is run the RUU and reboot into recover to clear cache/data. Bad NAND?
Well, found out why RUU wouldn't work. Low battery. Apparently it ate a lot more battery than I realized while it was in the reboot cycle. Tried manually flashing the firmware and fastboot told me the reason it was failing. C'mon HTC, if the CLI can tell me there's not enough battery to proceed, your GUI utility should be able to as well.
Still leads to the question of:
- Why did this happen in the first place
- This is actually the second time I've had a problem with OTA, with the phone thinking the system had been modified. So either the OTA failing somehow modified the system before failing, or there's a bigger issue afoot. (as noted above, this phone is stock, I've never tried to root, install a custom recovery, or anything else)
shawndoc said:
Still leads to the question of:
- Why did this happen in the first place
- This is actually the second time I've had a problem with OTA, with the phone thinking the system had been modified. So either the OTA failing somehow modified the system before failing, or there's a bigger issue afoot. (as noted above, this phone is stock, I've never tried to root, install a custom recovery, or anything else)
Click to expand...
Click to collapse
Same thing happened to me. The update that Sprint pushed last Wednesday completely bricked my HTC One M9. Same failure mode that you experienced. Sprint technical center was unable to do anything with it, so they are replacing it, allegedly ( been waiting a week for said replacement ).
I talked to a few other people who had the same problem, by the way. Someone in Sprint's QA team completely dropped the ball on this update.
Well, even after RUU it says my system has been modified and the phone will no longer boot into recovery. Just errors back to Download with the message that recovery couldn't launch.
I've also now got intermittent problems with the com.android.settings crashing. So I've thrown in the towel and purchased my first non HTC phone since the original Windows Mobile days.
Hello there. The same problem has come to my mind and the phone has been off for almost a month. Did you solve your problem? If you could solve it, how did you do it? I sent you above the original stock rom set. Nothing changed. The phone developer rum works. but the original 0pja200 rom is starting again.
my phone soft bricked, unlocked bootloader and S-off. Whether it is possible without blocking bootloader flashed RUU rom?
Related
Some of you might have seen my earlier thread, my ReZound is rooted. HTC sent out the ICS update my phone attempted to install it and afterwards it would not advance past the white HTC screen. After many hours of playing around with it (being semi-noobish to all things rooting, but decently knowledable with technology) I realized that on the H-boot screen it was telling me that the Image was missing. I assumed that the HTC update deleted it? After thinking about it, I thought that maybe installing a custom ROM would fix this, so I grabbed Scotts Clean ROM. Sure enough I did and I was finally able to advance past the white HTC screen. It looks as if everything is working fine with the phone now EXCEPT I have no data and no calling connection. Im assuming that my phone is just that messed up from the attempted upgrade this morning that im missing files needed for the connection.
My next thought was to just say heck with it and do a factory reset hoping to get back to a bone stock phone that at least functioned, but when I try the factory reset it doesnt work....
Any ideas of what I should do next? Ive spent 5-6 hrs trying to fix this phone today, I really hope to get something figured out. Thank you everyone for your help!
EDIT: I feel like an idiot... Because of putting the battery in and out for resets I left the back off the phone. I now have service. Main issue now is that when I try to call out, as soon as I type a number on the dialer it freezes up and restarts itself....
The phone still tries to look for the old image on the restart and gives me issues every time on startup still also. Id like to be able to get this back to not needing a ROM....
If it were me, I would download the official RUU for ICS found here: http://www.androidpolice.com/2012/0...cream-sandwich-ruu-for-final-ota-3-14-605-12/ IIRC, mirror #3 was the fastest. Then follow the directions from that site:
After downloading the file, rename it to "PH98IMG.zip" (no quotes)
Place the renamed file onto the root of the SD Card
Power down your device
Reboot into the bootloader by holding VOL DOWN + Power
The flashing process should begin automatically
Let the device reboot, and you should be done.
That will get you up and running. Then you can go about rooting it again if you like.
Hello,
I'm a little bit at a dead end after trying so much things.
My phone already was in repair for three times. The first time the replaced the mainboard because of a defective earspeaker. Before sending it in I was on the latest available Stock OTA update for my ROM (2.3.4, Retail DACH).
After I got it back after the first repair, I started to get trouble with GPS. Then also the touchscreen started to get a dead area and I send it in for repair the second time. I mentioned the GPS problems aswell, but they just changed the screen.
Then I send it in for the third time and now I have the third mainboard in my phone.
Unfortunately GPS still didn't work. Shows satelites, even sometimes gets a fix for some seconds, but the GPS Test App never reported a value for Accuracy.
Since I didn't want to send it in a again I started to search and found that this seems to be related to libnmea.so.
So I rooted the phone, exchanged the file, checked the permissions and tested it after reboot. Phone showed satelites, but the values for the satelites never went above 30 and it didn't get a GPS-fix within the 20 minutes I was testing it outside in the cold
So I followed another advice to flash a newer radio (N_01.77.36P) just to see if that helps. This required me to unlock the bootloader and install CWM Recovery, since this Radio I found was a fruit cake.
GPS isn't still much better now though... I drove a distance of 350 km (from work back to my home office) with always getting some satelites (approx. max. 7 at a time) displayed but only on the last 40 km I got my first fix, which then also displayed accuracy, so it might have helped a bit, I thought, but GPS fix only worked until I rebooted the phone the next time, since then it seems I didn't drive far enough to get a fix again...
Then I discovered the next problem...
Since unlocking killed my settings I had to make them again. My Exchange ActiveSync at work requires DeviceEncryption, and when the phone rebooted to enable encryption CWM Recovery came up with an error, that it doesn't recognize the parameter, and the phone didn't get encrypted and so I was without my contacts, calender and mails...
I couldn't find a way in the forums to restore the stock recovery, so I decided to reflash the stock-image with SBF.
Followed the guidance to delete cache, davlik cache and factory reset via cwm, and to erase different partitions using fastboot before using RSD Lite.
RSD Lite was 5.7 and the Motodrivers are 5.5.0, running on Win8 64bit.
RSD Lite flashed until 99% and then failed when trying to restart the phone in BP Bypass mode (0x70BE), and the phone was stuck with Error "Failed to boot 1".
I tried the ROM 1FF-olympus_emara-user-2.3.4-4.5.2A-74_OLE-31-release-keys-signed-rtdach.sbf
Then I found hints, that others were in the same boat and were able to recover from this error flashing this image
1FF-olympus_emara-user-2.3.4-4.5.2A-74_OLE-31.1-release-keys-signed-NonEFIGSRetail-EU.sbf
But this didn't help me either, even after more retries. I also tried flashing on three computers and even tried to flash under linux using a Knoppix Live CD. Flash was always performed until the end, but after the last reboot I had the failed to boot 1 again.
Since I didn't find any more usefull guidance of things I could try, I thought "give it another try with the bootloader from the unlock (intl-fix-try1.sbf), can't get really worser now" and so did I and voila device is back and running.
Tried it again to flash a full sbf and came back to the same error, flashed the bootloader.sbf and it's working again...
After that I rooted it again and replaced the libnmea.so file again. But didn't have chance to test it yet, if this helped in any way...
I don't have much hope and think, that I 'll need to send it back to repair again, so again my question, is there any way, to get rid of the "Unlocked" of the bootscreen?
I can think of two possibilities, maybe there is a patched version of this intl-fix-try1.sbf available, that doesn't display this word or there is a way to really get back to the stock bootloader...
Best Regards
Mario
Exactly whats ur problem?????can u be more specific !!!
Sent from my MB860 using Tapatalk
Currently my problem is having the word "unlocked" during boot. Guess they'll refuse or charge for service, when they see it, when I send it in for repair once again...
GPS is still not working as it used to before the first repair. It sees some satelites (max. observed signal strength in GPS Test app yesterday was 23), but doesn't get a fix, even after 30 minutes.
Mario1976 said:
Currently my problem is having the word "unlocked" during boot. Guess they'll refuse or charge for service, when they see it, when I send it in for repair once again...
GPS is still not working as it used to before the first repair. It sees some satelites (max. observed signal strength in GPS Test app yesterday was 23), but doesn't get a fix, even after 30 minutes.
Click to expand...
Click to collapse
Mario1976,
I am encountering a similar problem with my AT&T Atrix 4G running Fruit Cake 4.5.141 with BL unlocked.
I cannot get the Data Encryption to work with CWM Recovery 5.8.1.8.
I'm beginning to think that I'll need to restore the stock Android Recovery to be able to get the Data Encrytion to work.
So far, my previous attempts at flashing the stock 4.5.141 SBF using RSDLite has met with the sec_exception: febe, 35, 35 error.
I also tried to use another set of instruction for restoring stock recovery onto another device on my Atrix but to no avail:adb push install-recovery.sh /data/local
adb shell
su
mount -o rw,remount /system
cat /data/local/install-recovery.sh > /system/etc/install-recovery.sh
dd if=/system/recovery-from-boot.p of=/dev/block/mmcblk0p1Konker
Update:
I finally figured out that the sec_exception: febe, 35, 35 error meant that the SBF was not intended for the device. That led me to suspect that the system board is not an original AT&T US board. I gave an Asian stock SBF a try & viola! The phone was successfully restored to factory stock ROM with stock bootloader & the Unlocked words removed from the boot screen. Device encryption is also working without any issues.
I recently acquired a HTC DNA from a friend of mine, and it was working fine for the last week. I applied an OTA Verizon update, it was part of a 2 part update, and it downloaded a fairly hefty update (took about 30 minutes to download) and when I hit ok to restart the phone to apply the update, i am stuck on the HTC quietly brilliant screen. It wont load anything. I booted into recovery, wiped cache, and rebooted. Still got nothing. Booted back into recovery, wiped all data and did a factory reset, and rebooted, still stuck at the htc loading screen. After talking to both Verizon and HTC directly, they basically told me im on my own. I have read up about sidebooting a stock rom (RUU or something like that). I downloaded the file from a guide i was following but i cannot even get my computer to recognize the device when i plug it in via USB. The phone is not rooted, and i am just looking to get it back up and running. Please help.
Yes the phone was charged to greater than 30% when i applied the update. (it was on the charger actually, if that affects anything)
Anybody have a similar problem when applying verizon's OTA update, and how can i get my computer to recognize the device so I can get this thing back up and running.
Thanks
Here is where I was at, ready to throw away the phone I ruined. I was rooted and S-ON and unlocked via HTC unlock bootloader web page. I was happily trying new things here when my phone went to all white background with green HTC letters. Wouldnt do anything. While trying to fix that I erased my backup and the software on the phone. I let the phone sit all day hoping the white backgound would go away but no. It wouldnt even power off. But I able to get into bootloader by doing this: Hold down power and volume up for 10 seconds, as soon as the screen goes blank slide finger down to volume down and hold. This got me into boot loader. I tried all the things outlined here to recover (using abd commands, fastboot *.img files nandroid backups, sideloading etc. My CID shows CWS_001 and next to the OS field is blank. Pulled the SIM and SD card to erase cache, no help. Wipe delvick, data, etc all failed with the E: unable to mount message. 2 Days gone by with not even a glimmer of recovering phone
So I went to HTC support download news (sorry cant post a link until 10 posts) and downloaded the RUU that contains the 4.4.3 update. This is an exe file that updates your phone. It failed on the first go. So I relocked the phone using wonders_never_cease M8 all in one kit, then double clicked on the RUU app again. It took off and ran. It is menu driven so I answered all the acknowledgements and got to the update screen. On that screen "current version field was blank and update to field reflected the new RUU version. The instructions tell you to put your phone into recovery mode and select fastboot. My Windows PC already had the HTC drivers loaded. I was shocked when the app began loading modules without failing. I didnt have to do anything except put attach usb cable to phone from PC and put the phone in fastboot. 10 mins later, the phone rebooted and my hated ATT logo and tune showed. Am up and running on 4.4.3 and new firmware.
Everything works fine on the phone (no modules missing). So it appears the "upgrade" will wipe partition and reload all the software on the phone without doing much of anything else. Thought I post this up for any other semi-noob that got into trouble and just wants a working phone. I am not sure a phone that is S-OFF would work but it doesnt hurt to try. I do understand HTC stopped the OTA update due to battery draining issues but the download is still available for fastboot. Am just happy to have a working phone. Now will make a backup in TWRP immediately. Over and out....Michael
sethandian said:
Here is where I was at, ready to throw away the phone I ruined. I was rooted and S-ON and unlocked via HTC unlock bootloader web page. I was happily trying new things here when my phone went to all white background with green HTC letters. Wouldnt do anything. While trying to fix that I erased my backup and the software on the phone. I let the phone sit all day hoping the white backgound would go away but no. It wouldnt even power off. But I able to get into bootloader by doing this: Hold down power and volume up for 10 seconds, as soon as the screen goes blank slide finger down to volume down and hold. This got me into boot loader. I tried all the things outlined here to recover (using abd commands, fastboot *.img files nandroid backups, sideloading etc. My CID shows CWS_001 and next to the OS field is blank. Pulled the SIM and SD card to erase cache, no help. Wipe delvick, data, etc all failed with the E: unable to mount message. 2 Days gone by with not even a glimmer of recovering phone
So I went to HTC support download news (sorry cant post a link until 10 posts) and downloaded the RUU that contains the 4.4.3 update. This is an exe file that updates your phone. It failed on the first go. So I relocked the phone using wonders_never_cease M8 all in one kit, then double clicked on the RUU app again. It took off and ran. It is menu driven so I answered all the acknowledgements and got to the update screen. On that screen "current version field was blank and update to field reflected the new RUU version. The instructions tell you to put your phone into recovery mode and select fastboot. My Windows PC already had the HTC drivers loaded. I was shocked when the app began loading modules without failing. I didnt have to do anything except put attach usb cable to phone from PC and put the phone in fastboot. 10 mins later, the phone rebooted and my hated ATT logo and tune showed. Am up and running on 4.4.3 and new firmware.
Everything works fine on the phone (no modules missing). So it appears the "upgrade" will wipe partition and reload all the software on the phone without doing much of anything else. Thought I post this up for any other semi-noob that got into trouble and just wants a working phone. I am not sure a phone that is S-OFF would work but it doesnt hurt to try. I do understand HTC stopped the OTA update due to battery draining issues but the download is still available for fastboot. Am just happy to have a working phone. Now will make a backup in TWRP immediately. Over and out....Michael
Click to expand...
Click to collapse
congratulations that you restore your device. the link for the RUU its already posted in the General Forum http://forum.xda-developers.com/att-htc-one-m8/general/htc-one-m8-ruu-m8ul-4-4-3-t2860423
also a bootable no pc version of it http://forum.xda-developers.com/att...-2-23-502-3-bootable-ruu-pc-required-t2860486
as well as the OTA http://forum.xda-developers.com/att-htc-one-m8/general/htc-m8-4-4-3-official-ota-t2860139
t5620 said:
congratulations that you restore your device. the link for the RUU its already posted in the General Forum http://forum.xda-developers.com/att-htc-one-m8/general/htc-one-m8-ruu-m8ul-4-4-3-t2860423
also a bootable no pc version of it http://forum.xda-developers.com/att...-2-23-502-3-bootable-ruu-pc-required-t2860486
as well as the OTA http://forum.xda-developers.com/att-htc-one-m8/general/htc-m8-4-4-3-official-ota-t2860139
Click to expand...
Click to collapse
Thanks for posting up the links.
sethandian said:
Here is where I was at, ready to throw away the phone I ruined.
Click to expand...
Click to collapse
As long as the screen comes on for this phone, its virtually always recoverable. There was never any reason to think you had to throw away the phone. Next time you are stuck, just ask for help here; as we are happy to help. You did the right thing in trying to find existing solutions. But it sounds like you did your due diligence searching and reading; and would have been justified starting a new thread and asking for help.
sethandian said:
Everything works fine on the phone (no modules missing). So it appears the "upgrade" will wipe partition and reload all the software on the phone without doing much of anything else.
Click to expand...
Click to collapse
That is precisely what the RUU does. Its a complete image, and handy for recovery purposes.
sethandian said:
I do understand HTC stopped the OTA update due to battery draining issues but the download is still available for fastboot. l
Click to expand...
Click to collapse
While the OTA has had some reports of causing battery issues, the RUU has not had any reports of such issue, and seems to be free of it.
sethandian said:
I am not sure a phone that is S-OFF would work but it doesnt hurt to try.
Click to expand...
Click to collapse
S-off does not affect whether or not the RUU will work, I don't know why folks keep saying or asking this. RUU will work whether S-on or S-off. The only difference, is that with S-on, you need to either have a LOCKED bootloader, or RELOCKED (relock it manually if you unlocked it).
Also, in general, S-off does not limit anything. It means "all security off" and enables more access, not the opposite. If anything, S-off enables more things than S-on.
Thanks for the all the info. The experience was a valuable teaching moment. Now back to playing around with the M8.
This started when my phone was acting out on Viper 4.0 rom and I figured I'd wipe it and start fresh, wiped the phone & ROM no longer booted, went to the forum to see if there is anything new to tryout & found dirty unicorn so I thought hey that's different (for me) let's give it a shot. Long story short the phone never came back until I relocked & used a factory RUU and it worked but phone was now locked & back to stock. Phone is S-Off by the way.
Today was a new day and I was determined to either get a new rom on my phone or go back to Viper 4.0, unlocked hboot & rooted the phone, installed the newest TWRP 2.8.01 and decided ok everything looks good let's see what happens, Dirty Unicorn requires that you copy ROM to internal storage then flash and this is where the first problem occurred; I couldn't mount internal storage so I thought meh I'll just boot the factory rom & connect as USB storage so I did that, back into recovery and somehow internal storage is not in either file manager or could I get to it from the install screen. I gave up & decided to go ahead & flash from Micro-SD which didn't work, tried to wipe & fail, tried to fix permissions and fail, every time I reboot it asked to reinstall supersu so I tried to flash the most recent zip I had and sure enough fail finally one of my zips worked and I hit reboot, that was the end of my phone.....
Right now - phone is completely blank, power does nothing, power+vol down does nothing, power+vol down+vol up does nothing. When I plug the phone into PC it shows up as QHSUSB_DLOAD RUU doesn't work and fastboot commands return nothing.
ummm what do I do?
oh & the second phone was a friend's phone that he gave up on gave to me to fix for him, of course that's bricked too but I have a feeling it'll come back maybe after the battery dies, haven't tried yet. But I need to get my own phone working so I can be back in business.
Whatever recommendations are welcome
Can't wait to go to Samsung lol this or something similar happens every time I try to switch or upgrade rom.
oceanisbleu said:
This started when my phone was acting out on Viper 4.0 rom and I figured I'd wipe it and start fresh, wiped the phone & ROM no longer booted, went to the forum to see if there is anything new to tryout & found dirty unicorn so I thought hey that's different (for me) let's give it a shot. Long story short the phone never came back until I relocked & used a factory RUU and it worked but phone was now locked & back to stock. Phone is S-Off by the way.
Today was a new day and I was determined to either get a new rom on my phone or go back to Viper 4.0, unlocked hboot & rooted the phone, installed the newest TWRP 2.8.01 and decided ok everything looks good let's see what happens, Dirty Unicorn requires that you copy ROM to internal storage then flash and this is where the first problem occurred; I couldn't mount internal storage so I thought meh I'll just boot the factory rom & connect as USB storage so I did that, back into recovery and somehow internal storage is not in either file manager or could I get to it from the install screen. I gave up & decided to go ahead & flash from Micro-SD which didn't work, tried to wipe & fail, tried to fix permissions and fail, every time I reboot it asked to reinstall supersu so I tried to flash the most recent zip I had and sure enough fail finally one of my zips worked and I hit reboot, that was the end of my phone.....
Right now - phone is completely blank, power does nothing, power+vol down does nothing, power+vol down+vol up does nothing. When I plug the phone into PC it shows up as QHSUSB_DLOAD RUU doesn't work and fastboot commands return nothing.
ummm what do I do?
oh & the second phone was a friend's phone that he gave up on gave to me to fix for him, of course that's bricked too but I have a feeling it'll come back maybe after the battery dies, haven't tried yet. But I need to get my own phone working so I can be back in business.
Whatever recommendations are welcome
Can't wait to go to Samsung lol this or something similar happens every time I try to switch or upgrade rom.
Click to expand...
Click to collapse
All of the things you mentioned are user error and have nothing to do with HTC or the phone itself. Now as far as an answer goes to try to get your phone working again, have you tried holding power for 60 seconds? MOD Edit: Unnecessary.
goliath714 said:
All of the things you mentioned are user error and have nothing to do with HTC or the phone itself. Now as far as an answer goes to try to get your phone working again, have you tried holding power for 60 seconds? MOD Edit: Unnecessary.
Click to expand...
Click to collapse
Yes of course I tried, the phone has been absolutely unresponsive. No amount of button holding is going to fix QHSUSB_DLOAD
Correct me if I'm wrong but http://forum.xda-developers.com/showthread.php?t=1948485 is the only known solution for QHSUSB_DLOAD due to firmware issue (I'm pretty sure this is what happened) or Jtag.
Here's the kicker, the files in that thread are no longer there so as it stands phone's just a Brick.
So for now I'm giving up on it and going samsung.
When I have the energy I may try working on the second one I have which turns out wasn't bricked instead the power button is unusable 90% of the time, but for now that's going to be left out of commission. Ultimately I need a backup because sprint techs seem to only operate on a 3 day basis when it comes to physical repairs therefore I plan to revive the second phone just to keep it as plan-b.
May all be user error but frankly what takes me minutes with a samsung seems to take days on the past couple of HTC phones I've had, so the ranting aspect of my post is merely in these regards and that only and out of frustration, this sucks because I'd take HTC build quality over samsung any day. I've been an HTC faithful since their first windows phone (5 years ago or so).
I know I have to fix the power button on the second phone but have any idea why it fails halfway through a factory RUU?
that's where I left off with it, it's S-On Unlocked running TWRP 2.8.0.1 I was trying to return it to full stock so I can have a go with facepalm S-Off procedure.
Did you relock the bootloader prior to attempting to run the RUU?
Magnum_Enforcer said:
Did you relock the bootloader prior to attempting to run the RUU?
Click to expand...
Click to collapse
out of 3 different RUUs I donwloaded only one worked, bootloader was relocked, ran RUU, Error 132 "Signature Error"
the one that did work the installer said finished, phone reboots but goes right back to bootloader where it says "Relocked" & "Security Warning" won't do anything else.