Hello!
I recently changed a cracked display on my l7777.
When I turn on the phone everything works just fine, including all tests using *#0*#.
But if I lock the screen or it locks itself after some time, the screen is upside down, really bright, and the touch inputs are reversed, for example to pull down the top bar, you have to drag from the bottom. Also sometimes crashes the *#0*# test or it shows failed.
Im not sure what is causing this, I tried apps that force the screen to certain rotation, but they barely work and the touch inputs are still reversed.
Sadly I only have access to limited technical support (I live in Bolivia) but I was wondering if there is any way to fix this, if the phone works perfectly on start up, maybe someone knows how to remain like this, what happens when the screen is locked?
Thank tou very much in advance for any help
palalisimo said:
Hello!
I recently changed a cracked display on my l7777.
When I turn on the phone everything works just fine, including all tests using *#0*#.
But if I lock the screen or it locks itself after some time, the screen is upside down, really bright, and the touch inputs are reversed, for example to pull down the top bar, you have to drag from the bottom. Also sometimes crashes the *#0*# test or it shows failed.
Im not sure what is causing this, I tried apps that force the screen to certain rotation, but they barely work and the touch inputs are still reversed.
Sadly I only have access to limited technical support (I live in Bolivia) but I was wondering if there is any way to fix this, if the phone works perfectly on start up, maybe someone knows how to remain like this, what happens when the screen is locked?
Thank tou very much in advance for any help
Click to expand...
Click to collapse
Sounds like the digitizer was inverted somehow when the screen was replaced.
Sent from the i777
palalisimo said:
Hello!
I recently changed a cracked display on my l7777.
When I turn on the phone everything works just fine, including all tests using *#0*#.
But if I lock the screen or it locks itself after some time, the screen is upside down, really bright, and the touch inputs are reversed, for example to pull down the top bar, you have to drag from the bottom. Also sometimes crashes the *#0*# test or it shows failed.
Im not sure what is causing this, I tried apps that force the screen to certain rotation, but they barely work and the touch inputs are still reversed.
Sadly I only have access to limited technical support (I live in Bolivia) but I was wondering if there is any way to fix this, if the phone works perfectly on start up, maybe someone knows how to remain like this, what happens when the screen is locked?
Thank tou very much in advance for any help
Click to expand...
Click to collapse
SteveMurphy said:
Sounds like the digitizer was inverted somehow when the screen was replaced.
Sent from the i777
Click to expand...
Click to collapse
I would say, go back to the tech that replace it for you and tell them to fix it at no charge. But if you were the one that did it, I would suggest to go to someone that know how to do it.
BeenAndroidized said:
I would say, go back to the tech that replace it for you and tell them to fix it at no charge. But if you were the one that did it, I would suggest to go to someone that know how to do it.
Click to expand...
Click to collapse
Thank you, is there any way I can check if this is what has happened?
I cant take it back, Im afraid they could make more damage, and there is no good tech service near me, I have searched a lot.
Is there any way I can do this myself?
I was hoping that since everythings works ok until the screen locks, there may be a software fix for me.
You can do the repair yourself. I'm sure you can find a YouTube video to walk you through it. It might be worth it to tear it down and then rebuild it so you can make sure all the connections are secure and nothing is binding. There is not a lot of space inside, and it's easy to bind the ribbon cable.
Good luck!
Hi, same thing happen to me. Could you fix it?
Hello,
Unfortunatel my device seems to have some kind of malfunction.
The Issue is that the devices suddenly locks andd just shows the clock.
I can`t unlock it. After a while it might show the normal screen and I can unlock it.
Then the clock comes back and I can`t do anything.
I reinstalled with wipe all everthing however after a while it will come back.
https://www.pic-upload.de/view-33958545/DSC03631.jpg.html
Any help is appreciated
Check for smart cover option in smart assistance
Turn it off. The pic you posted comes when you use flip cover (when closed )
Have u applied any sceen protector covering upper right (nr front cam) side of screen it may cause this
There a proximity sensor and one other idnt know name but it should be uncovered when using phone.
Or the sensor is misbehaving.
vespin said:
Hello,
Unfortunatel my device seems to have some kind of malfunction.
The Issue is that the devices suddenly locks andd just shows the clock.
I can`t unlock it. After a while it might show the normal screen and I can unlock it.
Then the clock comes back and I can`t do anything.
I reinstalled with wipe all everthing however after a while it will come back.
https://www.pic-upload.de/view-33958545/DSC03631.jpg.html
Any help is appreciated
Click to expand...
Click to collapse
That may be smart cover problem
Every time I make a call, the screen dims and then blacks out in a matter of seconds. It's in an Otterbox Defender. I have tried every setting I could find and have it set to turn off display after 10 minutes but something is overriding that for this phone app.
I'm new to LG and the V30 but on my last device it detected proximity to the screen during calls so your cheek doesn't mistakenly hang up or something. I believe it uses the front side camera to detect your head there. Could that be what os going on?
Sent from my LG-H933 using Tapatalk
Mine does the same and I dont think it's to do with proximity sensor. When i make a call on speakerphone or Bluetooth with nothing near the phone, it still dims and blacks out
I agree it's likely not the proximity sensor in this case as I always have it on a desk and use it via bluetooth but thank you for that suggestion. But, in many cases, I need to enter in several series of #'s for conference lines and changing options but the screen blanks out way too fast. When I double tap it to open the screen, I sometimes accidentally hit a # and have to start over again...
diskwzrd said:
I agree it's likely not the proximity sensor in this case as I always have it on a desk and use it via bluetooth but thank you for that suggestion. But, in many cases, I need to enter in several series of #'s for conference lines and changing options but the screen blanks out way too fast. When I double tap it to open the screen, I sometimes accidentally hit a # and have to start over again...
Click to expand...
Click to collapse
Do you mean it turns pure black, or just dims? Mine dims if I'm on a call utilizing the speaker. Just touch the screen to brighten it up, then type your conference numbers.
Sent from my LG-H931 using XDA Labs
Mr CATFISH said:
Do you mean it turns pure black, or just dims? Mine dims if I'm on a call utilizing the speaker. Just touch the screen to brighten it up, then type your conference numbers.
Click to expand...
Click to collapse
I have the exact same problem with my V30. I use Bluetooth, either on a headset or in my car. After a few seconds, the screen dims, and then a few seconds later, it blacks out completely. When it dims, I can tap on it to wake it up, but the screen still responds to the tap, so if I happen to tap where the hangup button is (easy to do in a moving car), I end up hanging up on myself. Or, if I'm navigating through an automated attendant, when I tap the screen to wake it up, it invariably hits a button for a choice I didn't want, and I have to back out or start over. Very frustrating! If the screen goes completely black, then I just hit the power button to turn it back on, but once again, it'll dim out in a few seconds. I would LOVE to have a fix for this! I like this phone better than the past Samsung phones I've had, but the Samsungs don't do this.
I want to add my frustration to this issue as well. I also have a V30 and this happens all the time. My mom has a G6 and says the same as well. It is simply unacceptable. If this is an LG-specific issue and it isn't fixed (or at least given an option to change the screen time-out) then this is a deal-breaker for another LG in the future. (same goes for the glass back as well, but that's another issue...)
Eagerly awaiting a fix or workaround....
captainentropy said:
I want to add my frustration to this issue as well. I also have a V30 and this happens all the time. My mom has a G6 and says the same as well. It is simply unacceptable. If this is an LG-specific issue and it isn't fixed (or at least given an option to change the screen time-out) then this is a deal-breaker for another LG in the future. (same goes for the glass back as well, but that's another issue...)
Eagerly awaiting a fix or workaround....
Click to expand...
Click to collapse
I have the same problem on my V30+ since the oreo update. Before it was OK.
During call screen blacks out and then when I take my ear off screen it does not light up again.
I need to press the power button to have the screen displayed again during call. I wonder it this was not done on purpose in order to preserve battery
Nowever It's frustrating because I was not used to this.
Any ideas?
Thanks Anndy
Same frustration for me. I make regular use of speakerphone and it is very irritating.
Sent from my LG-H933 using Tapatalk
Anndy said:
I have the same problem on my V30+ since the oreo update. Before it was OK.
During call screen blacks out and then when I take my ear off screen it does not light up again.
I need to press the power button to have the screen displayed again during call. I wonder it this was not done on purpose in order to preserve battery
Nowever It's frustrating because I was not used to this.
Any ideas?
Thanks Anndy
Click to expand...
Click to collapse
No fixes yet that I'm aware of. The "solution" I use is to tap or double-tap on the very top of the screen where there are no buttons that will affect the call. But this is by no means an acceptable solution.
captainentropy said:
I want to add my frustration to this issue as well. I also have a V30 and this happens all the time. My mom has a G6 and says the same as well. It is simply unacceptable. If this is an LG-specific issue and it isn't fixed (or at least given an option to change the screen time-out) then this is a deal-breaker for another LG in the future. (same goes for the glass back as well, but that's another issue...)
Eagerly awaiting a fix or workaround....
Click to expand...
Click to collapse
I, too, want to add my frustration with this problem. In my case, the screen goes black immediately after touching the phone icon to connect a call. I talked to the T-Mobile people who said they never heard of this before. This has been an issue since 2012, so that was useless. This started happening with the last update. Hopefully if more people complain, a fix will happen.
Same here...
captainentropy said:
No fixes yet that I'm aware of. The "solution" I use is to tap or double-tap on the very top of the screen where there are no buttons that will affect the call. But this is by no means an acceptable solution.
Click to expand...
Click to collapse
I hope we can get a fix or an option to this soon. It really messes up calls when options are needed during the call.
I've had the exact same problem with my G6 ever since I purchased it (February 2018). It's really annoying and a problem when you are calling an automated voice system and it dims before you can make your selection and double tapping to wake can cause you to hit a wrong number selection (which happened the other day when I was refilling a prescription). Please fix this!
Happens on the V20 also with the latest update from Verizon. The only way around it is to tap in an area you think won't affect the call every few seconds. The number bar on the top seems to work. defintely need a fix for this. Really annoying
Mad Medik said:
I'm new to LG and the V30 but on my last device it detected proximity to the screen during calls so your cheek doesn't mistakenly hang up or something. I believe it uses the front side camera to detect your head there. Could that be what os going on?
Click to expand...
Click to collapse
Me too! The solution? NONE, NONE, and NONE.
I called T-Mobile today about this very problem after my frustration hit the roof. I complained it's impossible to hold business conference calls on my phone because the dialpad screen dims in exactly 5 seconds. I need it fully lit so I can mute/unmute at-will for clear-sounding and respectful meetings. Yet, as every smartphone user knows, computer screens are no match against sunlight. I inevitably fumble my way around the dialpad on a bright day.
I did every configuration possible to mitigate the problem: Screen Timeout (none), Auto Brightness (off), Brightness (100%), Battery Saver (off). Nothing stopped the dialpad from dimming like usual. However, to my own surprise, all other apps respected my settings during a call. So is the LG phone/dialpad app itself ignoring my system settings? Yes. Yes it is. My theory was soon confirmed....
T-Mobile offered to do a 3-way call with an LG representative. The conclusion? I was told flat out it's a "feature of all LG phones", it's the "default", and there is "no way to change it". SERIOUSLY, LG?!?!? Shame on you, LG!!!! I didn't say that to the LG rep, but, I did tell her I will be "forced stay away from future LG phones" if there really was no solution for this and every other phone LG makes. She offered her scripted apology to me several times but, alas, there was nothing she could do.
PS: This is so, so, so disappointing. They could have kept their default but provided a system option to enable the app's FLAG_KEEP_SCREEN_ON. They could have taken my customer compliant seriously. So, for anyone reading this, if you want to do any active use of the dialpad during a call, stay away from LG phones.
pbenedictxda said:
Me too! The solution? NONE, NONE, and NONE.
I called T-Mobile today about this very problem after my frustration hit the roof. I complained it's impossible to hold business conference calls on my phone because the dialpad screen dims in exactly 5 seconds. I need it fully lit so I can mute/unmute at-will for clear-sounding and respectful meetings. Yet, as every smartphone user knows, computer screens are no match against sunlight. I inevitably fumble my way around the dialpad on a bright day.
I did every configuration possible to mitigate the problem: Screen Timeout (none), Auto Brightness (off), Brightness (100%), Battery Saver (off). Nothing stopped the dialpad from dimming like usual. However, to my own surprise, all other apps respected my settings during a call. So is the LG phone/dialpad app itself ignoring my system settings? Yes. Yes it is. My theory was soon confirmed....
T-Mobile offered to do a 3-way call with an LG representative. The conclusion? I was told flat out it's a "feature of all LG phones", it's the "default", and there is "no way to change it". SERIOUSLY, LG?!?!? Shame on you, LG!!!! I didn't say that to the LG rep, but, I did tell her I will be "forced stay away from future LG phones" if there really was no solution for this and every other phone LG makes. She offered her scripted apology to me several times but, alas, there was nothing she could do.
PS: This is so, so, so disappointing. They could have kept their default but provided a system option to enable the app's FLAG_KEEP_SCREEN_ON. They could have taken my customer compliant seriously. So, for anyone reading this, if you want to do any active use of the dialpad during a call, stay away from LG phones.
Click to expand...
Click to collapse
Root, use Google dialer? Does it dim also? I have it installed, I'll check tomorrow morning.
Google dialer "Phone" app doesn't help...nope!
I gave a workaround in an identical thread somewhere else in this forum. Use Waze navigation app during phone calls. The screen won't dim. Drag the phone call thingy over to the Waze screen.
Found it:
ChazzMatt said:
When I have Waze navigation on, my screen doesn't dim. When I make a phone call, I go back to Waze map screen. I can drag the phone call thingy wherever I want. If I need to mute, unmute I just click that to go back to call dialer interface for a few seconds. Then I go back to Waze screen to keep display on.
Yes, it's a wonky workaround, but it works. When I use this while driving, I make sure my phone is plugged in for charging -- because the display will stay on for the entire duration of the phone call.
Click to expand...
Click to collapse
My LG G8X does the same thing, goes dim after a few seconds, then blacks out completely. In the day & age of "press 1 for this, press 2 for that" it really should allow for more time before the phone becomes disfunctionable...
New auto update on LG phone times out too fast
My LG phone auto updated to a 3 sec. screen blackout and can't be changed in any settings menu. The solution is to install the "Keep Screen On Free" app which completely solved the problem and lets you change the time out settings too.