Moto E 1st Gen (XT1021) Refuses to Read A SIM Card - Moto E Q&A, Help & Troubleshooting

Hey guys,
I'm having a bit of a problem and I was hoping you could help me solve it. My normal phone (a Nexus 5X) recently broke down (which is another problem for another thread) so I'm having to use a Moto E that my dad brought back from India (just a quick rundown on its history: we bought the international version on Amazon from the US and shipped it directly to India; it stayed there for a couple of years until my dad went there and got my family there a new one and brought this one back). Now the main problem is that it won't work my T-Mobile SIM card and when I say won't work, I mean it straight up does not recognize it's in the phone. This is a really major inconvenience as I have to communicate with my parents a lot (this isn't about not being able to use Snapchat or whatever) so I really need to find a fix for this until my 5X comes back (which could take up to a month according to the LG support people). Any solutions?
P.S. The phone came to me originally with Jellybean 4.4.2 which I then upgraded to Lollipop 5.1.1 which I hoped would solve the SIM problem. It didn't so I rooted and installed a Cyanogenmod 14.1 build which I found here on XDA. This still hasn't solved my problem, ergo me writing this post.

Try flashing radio files. Here is the link
http://www.gammerson.com/2015/12/fix-sim-card-not-detected-in-cm13-moto.html
Hope this resolve ur problem.:fingers-crossed:

Thanks for the radio files but unfortunately, they didn't work. I flashed the XT1021 US and XT1021 EU radios, the XT1022 US radio, and the XT1023 US radio, but none of them solved the problem. I'm not so sure it's a software problem anymore. On a hunch, I took the old India SIM card (which is Airtel by the way) that came with it and put it back in and lo and behold, it picked up a signal. I turned it off, took out the India SIM, and put the T-Mobile one back in and it was back to not recognizing it. Is there some physical difference between US and India SIM cards that causes the Moto E not to pick up the US SIM card? I couldn't spot any differences in dimensions of the gold plated contact but then again, it might be to small for me to see. My dad hasn't had this problem with his US Moto X which he took to India and used with an Indian SIM card. If this really is a hardware problem, then I don't think there is much else I can do but I'm hoping you guys have some other solutions.

shadowcreed159 said:
Thanks for the radio files but unfortunately, they didn't work. I flashed the XT1021 US and XT1021 EU radios, the XT1022 US radio, and the XT1023 US radio, but none of them solved the problem. I'm not so sure it's a software problem anymore. On a hunch, I took the old India SIM card (which is Airtel by the way) that came with it and put it back in and lo and behold, it picked up a signal. I turned it off, took out the India SIM, and put the T-Mobile one back in and it was back to not recognizing it. Is there some physical difference between US and India SIM cards that causes the Moto E not to pick up the US SIM card? I couldn't spot any differences in dimensions of the gold plated contact but then again, it might be to small for me to see. My dad hasn't had this problem with his US Moto X which he took to India and used with an Indian SIM card. If this really is a hardware problem, then I don't think there is much else I can do but I'm hoping you guys have some other solutions.
Click to expand...
Click to collapse
Airtel sim is gsm sim I think T-Mobile sim is cdma
If I'm right use gsm sim

That makes sense. Is there anyway to make my T-Mobile SIM gsm temporarily or is that a hard wired feature of SIM cards? I don't want to change it permanently or buy a new one because, as I said before, this is a temporary phone for a month at the most and I'm just a broke college student. If there isn't I'll just have to figure something else out until then.

Related

[Q] motorla razr simcard to micor-simcard

hi there , im getting razr soon and i'v been reading that its only support micro-sim card but my friends told me i can just cut my sim and it will work is that true ? and how ? its GSM razr im getting it from UAE so it doesnt have to be Verizon only right ? i mean it will work on all providers like MTN ? thanks in advance .
Monzer_ said:
hi there , im getting razr soon and i'v been reading that its only support micro-sim card but my friends told me i can just cut my sim and it will work is that true ? and how ? its GSM razr im getting it from UAE so it doesnt have to be Verizon only right ? i mean it will work on all providers like MTN ? thanks in advance .
Click to expand...
Click to collapse
I dont know about network regulation. But yes, you can cut your sim into micro-sim with special tool.. It's work for me after I cut my sim.
Yes, cutting a mini SIM down to micro SIM size works fine. You can get specialised cutters if you don't want to do it yourself.
Sent from my XT910 using xda premium
Hi, look at this Link. It works fine
xxx.micro-sim.de/selbst-basteln
When I bought my phone, the woman on the store didn't had micro sim (would take weeks to arrive), so she said she could cut one of the regulars into a micro sim.
Well, she done a very bad cutting. When she inserted it on the Razr, it got stuck, it wouldn't get out, nor the razr recognize it.
I got my phone replaced anyways on that time.
After like 15 minutes all the vendors on the store trying to unstuck it, a guy finally used a needle to pinch it and he could take it out.
I was then looking at the regular SIM stock from that store, I noticed that some are a bit more thick than others and that plus the bad cutting didn't work well with the Razr slot.
I preferred to use my iphone's microSIM on the Razr, and transfer the lines, and use the cut down sim on the iphone, because its slot is more difficult to stuck.
Well, anyway, just beware that it you miss cut it, it can get stuck.
And if it does, you can get a needle, and pinch it to remove it.
Good luck!
thanks guys for ur help
Oh note that I've cut identically two simcards, one of them didn't work (was working in my old SGS2) after the cut. Into the SGS2 was still working even after the cut (hand positioning into the SIM slot, yay!).
So actually it isn't 100% sure that your SIM will work in the RAZR after the cut.
Anyway, for the other SIM that didn't work, I went into my operator's store and they've replaced it with a MicroSIM that I'm actually using in my RAZR.
Wouldn't be simpler to go to your provider and ask them to replace the sim? They can code your existing account to the new sim....
Mine was cut by my phone shop.. It works fine but o would not recommend it on a permanent basis.
From time to time I will get error messages sayingsomething like Sim card error.. After a while, less than a minute
It will b able to read just fine..
At first I don't bother with it, then came the time where the problem kicks in during a phone call.. The call was dropped.
so I would recommend everyone to get the micro Sim instead..
I will too, this weekend.. This drop calls is getting annoying.
Sent from my Motorola Razr XT910

[Q] Aria as a Gophone?

I have been on an escapade with Google and have received mixed results, so I will turn to my last resort!
My question is, what does it take to use the HTC Aria with a GoPhone SIM card? I have read it will not work, it will work with no issues, and it will work after a SIM unlock. My cousin currently has an HTC Surround and it works fine with his prepay account. He desperately wanted to move back to Android and seems to adore the Aria so I picked up a broken one for cheap with intentions to replace the digitizer next week. Long story short he popped his SIM card in the phone and it does not work.
Both the Surround and the Aria are smartphones from AT&T, different OS or not they should both work if one does. I know he wanted my old Inspire before the rain took it and we encountered the same problem, his SIM wouldnt work. Could it be as simple as carrier unlocking the device or are all the people just getting lucky and their device works with the GoPhone card?
The Aria is currently running CM7, it is of course rooted but is carrier locked if that could be the culprit.
Any help is appreciated, thanks guys and gals! :good:

Is my Mi Pad 4 the LTE Version?

Hi all, a couple random questions.
I spent the extra $30 on the LTE version on the off chance it would work with my Google Fi data only sim.
question is, i don't seem to have a sim slot, this looks like a micro sd slot to me. (the spot where a sim would go doesnt have a cut-out)
Am i missing something, or did i get the wifi only version?
Part B: If this does happen to be a wifi only version, it is even worth it to me to try to get them to exchange it, would it even have worked with Project Fi?
The LTE version has a different tray for sure - the sim card goes adjacent to the SD card, basically where that extra black area is. No idea about project FI, but my LTE tablet works in Toronto Canada on LTE pretty well.
Only the LTE Version has GPS. So try to use Google Maps
Hi!
Got my LTE version today and it sure looks different. I also had a sticker behind where it shows you, how to put micro sd AND sim-card into it.
Funny thing is, I even got a SIM card from China
thE_29 said:
Hi!
Got my LTE version today and it sure looks different. I also had a sticker behind where it shows you, how to put micro sd AND sim-card into it.
Funny thing is, I even got a SIM card from China
Click to expand...
Click to collapse
Me too....but exist the way to let it work with European sim cards?
Why shouldnt it work with a european SIM?

ROM that makes phone work on AT&T network

I have a Moto E LTE 2nd Gen XT1526 with ResurrectionRemix Mv5.6.5 Marshmello 6.0.1_/22-MHC19J
I need a ROM that supports AT&T SIM cards.
I have an AT&T SIM card but when inserted into the phone it is not recognized.
How do I go about finding and flashing a ROM that will recognize and utilize my AT&T SIM card giving me service?
In other words, can this phone be used as an AT&T phone?
Thank you
I'm not an expert but I think that had nothing to do with a rom you would have to flash the radio or base bands to make it work with at&t.
Okay, how would you do that?
I know how to "flash" for the most part, but I'm not the builder of this phone.
I did try a few other things that gave me a few more questions though.
I recently got the phone to replace mine that had broken. I requested a SIM card from AT&T because the replacement phone (the MotoE) takes a larger SIM card. When placed in the phone, and after restarting the phone, I got "No Service" and in the "Settings/About Phone/Status/SIM Status" no phone number or other information.
I did try a completely different SIM card that I found just laying around and placed it into the phone. Although I got no current service, the phone did recognize the SIM card and it did give me a phone number (even though it was inactive.)
Now I have no idea what carrier the second SIM card is on, but "IT" obviously worked just by inserting the card.
Here's the thing that's got me confused. This ROM looks as though it can do "ANYTHING" I might want it to do to a phone. I'm almost certain that it probably has the ability to use any carrier I want it to, it "IS" rooted for Apps and ADB, and does seem to give pretty good control over the phone's systems, but I just can't seem to figure this whole problem out,
Again, if anyone can help I'd really appreciate it.

Question XQ-BC72 model version on Verizon?

So I bought the XQ-BC72 model and flashed US firmware. Earlier this year I was able to do this on the Xperia 5 II and it worked perfectly. The 5 II was also the Chinese/Asian model that I flashed to US firmware.
So has anyone managed to use the asian model on verizon with or without flashing US firmware?
UPDATE: I called verizon tech support and got them to add the IMEI number to my phone line. This along with a 4G sim card has allowed me to get LTE on this phone and sending/receiving texts works too. Sweet. Will try getting VoLTE or VoWIFI to work, but I highly doubt it.
UPDATE 2: LTE/4G only worked where I originally set it up (at work, within their WiFi range). Very odd behavior. As soon as I left work, service was gone. Connecting to any other WiFi did not bring back service. As soon as I got back to the office, the service came back. This is so weird. I did all this on a 4G sim card. Will try using a 5G sim card before giving up and getting a US version or staying on the OnePlus 8T.
UPDATE 3: I got Verizon to work on the XQ-BC72. I flashed from the US Firmware to Taiwan Firmware (TW). You will still need a sim card that is provisioned as CDMA-less by verizon (you can do this over the phone or chat on their website) while inserted into a phone that verizon supports (such as your currently phone most likely if you already use Verizon). Then just switch out the sim card into the Sony and should be good to go.
You're brave to be a guinea pig here, and it's much appreciated. I'd love to purchase the bc72 but am too worried about compatibility with Verizon. Please update us on your progress or lack thereof, I'm sure I'm not the only one interested in the outcome
delfuhd said:
You're brave to be a guinea pig here, and it's much appreciated. I'd love to purchase the bc72 but am too worried about compatibility with Verizon. Please update us on your progress or lack thereof, I'm sure I'm not the only one interested in the outcome
Click to expand...
Click to collapse
Well I got it to work for a little bit. Basically, it only worked while I was at work within the range of my works WiFi (this is where I set up the phone by chatting with verizon). As soon as I left work, I lost LTE and it would not return until I went back inside the building (yes I was still in range of the service signal). Its very odd. Connecting to any other WiFi outside of work did not bring back LTE/service.
I will attempt to get a 5g sim card and try again but I doubt I will get better results. I am currently using a verizon 4G sim card which works perfectly in OnePlus 8T (which was converted from TMobile to Global)
See update 3 above if anyone is interested in using the international model (XQ-BC72) on Verizon. Benefits of this route is you can use the Gray color model as well (not just black and purple that the US model allows) and you can also get the one with 512gb storage (internal storage is almost always faster than SD cards). Downsides are warranty is probably gone, no 5G or VoLTE support most likely.

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