HI =)
I´ve had my Xperia Z5C for a year, and now a couple of days after latest update the fingerprint option is suddenly gone. I´ve tried to talk to Sony support with zero result, they had me trying to check settings, to try in Safety mode(option gone there too), to clear cace in the app setting of it, and to repair in Sony Bridge for Mac, but nothing has worked. I can find Fingerprint in Settings and Apps, but I cant find it in the settings menu for activating it. Also when I configured the phone after Repair there where a option to set up Unlook-screen and the fingerprint where not mentioned there either. Its just all of the sudden gone. I see that US dont have the option, but I live in Norway so thats not the issue, plus I have had it from day 1 and up until now a year later.
Any suggestions ?
Groofy85 said:
HI =)
I´ve had my Xperia Z5C for a year, and now a couple of days after latest update the fingerprint option is suddenly gone. I´ve tried to talk to Sony support with zero result, they had me trying to check settings, to try in Safety mode(option gone there too), to clear cace in the app setting of it, and to repair in Sony Bridge for Mac, but nothing has worked. I can find Fingerprint in Settings and Apps, but I cant find it in the settings menu for activating it. Also when I configured the phone after Repair there where a option to set up Unlook-screen and the fingerprint where not mentioned there either. Its just all of the sudden gone. I see that US dont have the option, but I live in Norway so thats not the issue, plus I have had it from day 1 and up until now a year later.
Any suggestions ?
Click to expand...
Click to collapse
So it doesnt give info that fingerprint hardware is missing in lockscreen if you try unlock phone with fingerprint.
Maybe your option is to flash latest fw to phone with flashtool
Hm... Yeah no, my phone does not give me fingerprint option at all anymore. One day last week when I was about to unlock the screen all I had to do was to swipe(the power button does nothing at all of I try to fingerprint), and when I went to Settings to check it out there wherent any option for Fingerprint anymore... The same result when I had the phone on Safety mode to test there to. No Fingerprint option anywhere. But, when I go to Settings-Apps I can find Fingerprint there. But the option to use it is all gone on my phone now.
Picture of the settings menu
https://www.dropbox.com/s/v57oizpy7sr84hx/Screenshot_20161223-205806.png?dl=0
Groofy85 said:
Picture of the settings menu
https://www.dropbox.com/s/v57oizpy7sr84hx/Screenshot_20161223-205806.png?dl=0
Click to expand...
Click to collapse
this is not the right menu.. (at least for my stock Z5C)
dial in numbers *#*#SERVICE#*#* > service tests > finger test
if you sensor is okay
my fingerprint menu is in security
Superrman said:
this is not the right menu.. (at least for my stock Z5C)
dial in numbers *#*#SERVICE#*#* > service tests > finger test
if you sensor is okay
my fingerprint menu is in security
Click to expand...
Click to collapse
Yeah, you're right, sorry, haha i forgot. But the fingerprint option is not in Security menu either.
Tryed to dial the nr and do the service test but I dont get the Fingerprint option there either =S
Groofy85 said:
Yeah, you're right, sorry, haha i forgot. But the fingerprint option is not in Security menu either.
Tryed to dial the nr and do the service test but I dont get the Fingerprint option there either =S
Click to expand...
Click to collapse
ok this is super weird like you've got "EU model" before and not anymore after OTA update?
if this important to you i would try re-flash EU model lastest ROM, maybe with flashtool ithink you dont need root\unlocked BT for flashing stock roms
Superrman said:
ok this is super weird like you've got "EU model" before and not anymore after OTA update?
if this important to you i would try re-flash EU model lastest ROM, maybe with flashtool ithink you dont need root\unlocked BT for flashing stock roms
Click to expand...
Click to collapse
Yeah, I dont understand what happend. Had my phone for 1year(and its norwegian) and with fingerprint and then all of the sudden the other day when I was going to unlock the screen all I had to do was to swipe. No fingerprint, no code no nothing. Now I cant find the Fingerprint option in my phone anymore. (I only find the application in Settings - Apps - Fingerprint) but no sign of it anywhere else or geting it to work.
I've checked for it in Safety mode, I have tryed Repair in Sony bridge, and I have tryed Factory reset. But still same problem.
My phone is not locked to a carrier, and I dont know about all this flash, roots ect you guys/girls talk about in here, haha. Think I have to take it to the shop... Hate sending away my phone tough
Groofy85 said:
Yeah, I dont understand what happend. Had my phone for 1year(and its norwegian) and with fingerprint and then all of the sudden the other day when I was going to unlock the screen all I had to do was to swipe. No fingerprint, no code no nothing. Now I cant find the Fingerprint option in my phone anymore. (I only find the application in Settings - Apps - Fingerprint) but no sign of it anywhere else or geting it to work.
I've checked for it in Safety mode, I have tryed Repair in Sony bridge, and I have tryed Factory reset. But still same problem.
My phone is not locked to a carrier, and I dont know about all this flash, roots ect you guys/girls talk about in here, haha. Think I have to take it to the shop... Hate sending away my phone tough
Click to expand...
Click to collapse
Any news?
Did you managed to get it back to work?
Sent it back to the shop, they fixed that.
Related
my mother just bought an sgs2 about 1 week ago. she is not that expert in phones and all that, but she has a serious problem now. she made a lockscreen code witch she cant remember now. stupid right. how can u bypass it or dissable it. i must say i have tried my self almost anything i can think of
this is what i my self have tried:
factory reset / hardreset didnt work
flashing stock rom again, didnt work
flashing 3 custom roms didnt work, to mention with root kernels
and no my mom never made an gmail account. she only uses it for calling and sms
so what the hell is there to do??
or do i need take to a samsung service center???
You're likely looking at data loss by factory resetting and overloading it with wrong passwords from recovery mode.
http://forum.xda-developers.com/showthread.php?p=17039887#post17039887
Though you say you've factory reset already and it didn't work - what didn't work?
when i did factory reset and rebooted the phone, it went okay, and i thought i had dissablet it, but no, when the screens turns black and u want use it again, the lockscreen keeps apper
Can't you just disable it before the screen turns off then? Settings --> Location and security --> Set up screen lock --> None.
no when trying to dissable it asks for the code, u must enter the code before able to dissable, im stuck, what should i do
I just noticed your thread [Q] screen locked, need help.
vodcas said:
2 days ago i found a sgs2 on the ground outside at the city. the screen is totally ****ed but it still works. so i thought cool, who ever lost it, should have been more carefully, but honestly i dont care.
but when i turn it on, i can se its on cynogenmode but i cant use cause of some screen password. i have tried everything from re flash og several types of roms, including stock, cynogenmode and exonys, but all appear but it wont install new rom. i cant enter factory mode, cause when i try it says need password. so i cant do a hardreset. i have searched the net for everything, and i have tried almost possible ways to get around that screen lock, but nothing works. so how can i get rid of it??? when i press volume upp with home and turn on button it askes for passworld, when i do it with volume down, i get into odin mode. i have tried 0000 and 00000000 but still dont work. any one can help?? pls
Click to expand...
Click to collapse
Sounds like someone's telling porkies in this thread.
lol, that phone wasnt usefull, thats like long time ago. believe or not.
i my self have a sgs2 and i recommendet my mother. im glad i found that phone on the ground, so i could by one. anyway should i just say to my mother she must take it to a samsung service center??
vodcas said:
believe or not.
Click to expand...
Click to collapse
I choose not. Maybe you'll find someone else who does believe you and willing to help.
Yesterday my phone suddenly changed the UI.
Is this a software bug or is there an option to change that?
This is somehow weird, never seen this before this is definately sw issue, do a factory reset, or reflash in pc companion/ flashtool, or maybe simply reboot the phone
Thanks for reply!
I already rebooted, but it didn't help.
Why don't you people attach images not those f... Qr codes??
I did a factory reset - solved.
Still wonder how it happend and if there is another way to fix.
kabalix said:
I did a factory reset - solved.
Still wonder how it happend and if there is another way to fix.
Click to expand...
Click to collapse
It's called stop messing with developer settings. In developer settings there is an option called Force RTL This is for the arbaic world. RTL Means right to left this is how they read. If you tick that option it will go right to left just like your picture..
I normally only change the view settings I know in developer options. Never happened before in last 4 years of using them. I must have pressed it by accident - but good to know how to change it back .
Hello!
I recently switched to the m4 from my trusty LG OG, an it is perfect except for one thing... it doesn't ring.
I have tried all Sony-solutions, including PC software repair, etc... but no joy. My wife also has an M4 and has the same problem.
It is worked-around by using a 3rd party lockscreen (I use Hi-Locker), which is awesome.. but not ideal due to security problems, most notably Android Pay.
My question?
Can I replace the lockscreen at the ROM level? Can I replace the basic function with maybe a lockscreen from the Z5?
Unless someone knows how to fix this
I have never compiled my own rom, but I have a reasonable level of tech-savvy. I can flash ROMS and do work in Linux.
I have rooted and unlocked my bootloader, and I am using Stock Sony ROM
I have the latest firmware
Kernel 3.10.49
build 26.1.A.2.99
I have NOT tried using an old firmware- or an alternate ROM. I probably will, but my wife doesn't love the idea for her. Thus, I would like to work out a precision fix.
My thoughts?
Idea 1. find where the stock lockscreen/security module lives.. and try and replace with something from a different phone.
Possible?
Thank you for reading.. I know some other people have these problems, as I read them in threads here.. but I didn't find much in the way of fixing.
just for reference- THIS is the problem.
just for reference- THIS is the problem.
Mustang243 said:
My phone doesn't ring when it 's locked. If phone is unlocked ringtone rings and vibrates. When it's locked no sound or vibrate. Whatsapp messages vibrate but they have no notification sound. I have checked all the settings, volume is up. Last resort is factory reset but i'm not there yet. I don't wanna lose all my settings.
E: Okay I used Sony PC Companion and used the Fix phone/tablet -thing and it downloaded the firmware and installed it so I think it reset my phone. Still my phone doesn't ring if its locked. If I press the power button when someone is calling to me, I can see the lockscreen notification on the screen but it doesn't ring or vibrate. FFS. Any ideas guys?
E2: I guess I find a solutions. Or a temporary solution. I noticed that if I disabled the screen lock, my phone would ring and vibrate normally. So I decided to try and download "Next" lockscreen app. Guess what. When I use it, my phone works perfectly. I don't know why it stopped ringing because there wasn't any new updates from Sony but it's clearly problem in Sony's software.
Click to expand...
Click to collapse
Mustang243 said:
I still have the "silent phone" issue with this update. I have to use third party lock screen app. If I use Sony's lock pattern or pin code and use my gf's phone to call my phone: screen doesn't wake, no ringtone can be heard and no vibration. When I press power-button I can see that someone's trying to call me. Anyone else experiencing this problem? I hope you understand what I tried to say, the issue is kinda hard to explain.
Click to expand...
Click to collapse
Yeah this is a huge problem and we're not the only ones suffering from it. Now I use CM Locker because Next drained my battery. I also noticed that my phone works fine if I boot on safe-mode. Still haven't figured it out which app causes the problem. Gotta wait for the 6.0 update and hope that fixes things.
Same issue with out-of-the box...
Well, have M4 'out of the box' - meaning - no custom software installed, no customized ROM, no custom lock-screen... and well - to make the ring work back I have to restart phone every few days (as soon as realize that it's not working) - oh Sony, what should I say ....
So I've tried everything I can think of, without voiding warranty, to fix this.
One day the phone was turned on and the fingerprint sensor didn't work. Fine, but checking the settings, it was gone there too! There were some residual settings like the "suggestions" for "Screen Lock" that suggested "unlock with your fingerprint". However, clicking that immediately returns me to settings. It's like the fingerprint sensor and settings have vanished.
Now, I've tried factory resets. I've even reinstalled the current firmware, but nothing seems to be working...
GetAlife13 said:
So I've tried everything I can think of, without voiding warranty, to fix this.
One day the phone was turned on and the fingerprint sensor didn't work. Fine, but checking the settings, it was gone there too! There were some residual settings like the "suggestions" for "Screen Lock" that suggested "unlock with your fingerprint". However, clicking that immediately returns me to settings. It's like the fingerprint sensor and settings have vanished.
Now, I've tried factory resets. I've even reinstalled the current firmware, but nothing seems to be working...
Click to expand...
Click to collapse
I would guess the hardware is broken.
ante0 said:
I would guess the hardware is broken.
Click to expand...
Click to collapse
:good: It is likely a hardware failure.
Hi, did you solve the issue? Same thing happened to me. Was it a hardware or software issue?
After applying the last Software Update on my Huawei mate 10 pro the fingerprint sensor started to work randomly. Sometimes it works and then it does not. I do not think it is a matter of hardware otherwise it wouldn't work at all. What can I do to solve the problem?
Aargueta said:
After applying the last Software Update on my Huawei mate 10 pro the fingerprint sensor started to work randomly. Sometimes it works and then it does not. I do not think it is a matter of hardware otherwise it wouldn't work at all. What can I do to solve the problem?
Click to expand...
Click to collapse
Id take it to the service center and have them take a look at it .... Hopefully both replace the sensor and flash the proven working os to the board. With the latest updates I lost the game boost app in the same way that you are describing loss of the f sensor. It dissapeared from system all together, not frozen , not disabled , just gone and all reference to it removed from settings. I flashed couple firmwares since then trying to both downgrade and fix it but no matter what version I was on it never returned lol. It died on 6th/7th flash - hard brick and Im picking it 2morrow from service . All in all , since 9.0 , 9.1 certain issues I had there seemed to follow through every subsequent firmware update. If it doesnt work now it prolly will be bugged in the future as well by that logic. My erecovery was also broken ( Everything works but it never can find firmware to download ) when I started and just like gpu boost it never returned . When I gave them phone under warranty few times back they basically replaced whatever I complained about , back cover, display , battery , charging port , headphone adapters all free of charge
Huawei Mate 10 Pro Fingerprint is not working after EMUI 10.0 Update
My FINGERPRINT ID is not working after the Software Update to EMUI 10.0. Now I cannot unlock my phone using fingerprint. Fingerprint menu too is missing in the Biometrics & Passwords menu of Settings. My fingerprints have vanished from my phone together with the option to input new fingerprints. When I go to the SETTINGS menu, I see nothing related to FINGERPRINTS. In other words, FINGERPRINT ID is not a method of unlocking my phone according to the SETTINGS.
I downgraded the phone to EMUI 9.1, but nothing changed. So, again I updated the software to EMUI 10.0. I cannot understand why this is happening so. It is Huawei. World's No. 2 phone manufacturer trying hard to be the No. 1. World's largest communication equipment manufacturer. It is a shame. It is a total failure of HUAWEI. I handed over the phone to the Huawei Service Centre in Sri Lanka. For two days, they are "STILL CHECKING".
Problems happen! With all the brands!
Me and many others updated to EMUI 10 without any problems.
When I update to other Android OS version, I always do a factory reset, just to avoid any possible problems.
Problems happen! With all the brands!
Me and many others updated to EMUI 10 without any problems.
When I update to other Android OS version, I always do a factory reset, just to avoid any possible problems.
SirDaemon said:
Problems happen! With all the brands!
Me and many others updated to EMUI 10 without any problems.
When I update to other Android OS version, I always do a factory reset, just to avoid any possible problems.
Click to expand...
Click to collapse
I did a factory Reset too after the software update to EMUI 10.0. But no change at all.
Might be a coincidence, or not. Maybe something in the flash process went wrong.
SirDaemon said:
Might be a coincidence, or not. Maybe something in the flash process went wrong.
Click to expand...
Click to collapse
Yes, it may be a coincidence or may be something gone wrong in the flash process. But the problem is that this has happened to many other people through out the world. Also, many people complain about various other problems after the software update. That means Huawei has failed to provide their customers an accurate and safe process to update their software. It is a serious failure from the part of Huawei, the second largest mobile phone manufacturer in the world.
The finger print problem solved in my Mate 10 pro
100 % its software problem after android 10 update am reset all setting twice and now the finger print work with out any problems
Happened to mine as well.
Decided to update over weekend and fingerprint id has vanished from settings.
Tried to reset several times but no luck.
Hi,
I have looked on internet regarding the issues on motorola razr ( 2019 ) with peek display but i couldn't find anything helpfull. The thing is that the peek display when the phone is closed is working sometimes and I can see that the screen is on when I closed the phone and try to turn on external display. I have tried to clear the cache of the display app but it didn't helped much to be honest. The phone is brand new from official website so there is not option to have a faulty phone as like I said the screen (display app ) sometimes works sometimes doesn't. I have even tried to uninstall the app update and reinstall it but still doesn't work as it should. I do not want to factory reset the phone becasue my e-sim will be removed from phone and I will have to call my carrier to send me the code again.
Whoever has a phone could you please let me know if you experienced the issue as me ? If yes and you have fixed that please tell me how as this is let's say annoying for foldable phone when extra display just not working and I fell like to stick with my old phone
I have latest Android 10 update on the phone as well.
Thanks
Snip3r
My peek display is working fine. There don't seem to be many ppl with this phone so not a very active forum.
pjcons said:
My peek display is working fine. There don't seem to be many ppl with this phone so not a very active forum.
Click to expand...
Click to collapse
You lucky cuz for me it's working sometimes and it's annoying to check notification or whatever I have to open the phone and unlock it.. Like i said i tried reinstall app install update ect but it didn't helped much. I could restart it but I will loose by esim from phone and it will take time again to get the new one.