I sent my 5x to the factory for repair of 2 issues. They fixed one issue but not the other and sent it back to me.
Everything on home screen shows up as "ghosting" images on all dark screens (ie: notifications, quickstart and dialer screens). So I get ghosts of all the home screen icons, google search bar, and my screen saver. They are whitish but have a little color. They get stronger as the display is turned up. Huawei is claiming it isn't an issue, but that it's normal and even sent me photos of this ghosting effect on the 5x they keep at the call center for reference (same OS and build as mine). I admit it looks similar to mine. Two supervisors said they see it on their own phones: a Lumia 950 and an iPhone 7. It showed up on my phone about 2 weeks after I upgraded to Marshmallow and was not there before. I've never seen this on any other phone. So they are implying I need to live with it because it's "normal" for this model. Comments please? I think they should have sent me a new phone.
Please check your phones and see if you have this ghosting effect also. If you do it will be obvious, not subtle.
do you have any screenshots showing it?
jkccl9 said:
do you have any screenshots showing it?
Click to expand...
Click to collapse
Yes, I will try to provide you one.
Sorry, I tried two different ways to post a link with a pic, but the site won't let me. And I see no way to upload one directly. How do I do this? It says I can't because I haven't made enough posts.
I could email it to you, I guess. Please tell me the correct way to do this on here.
RobertS.. said:
Yes, I will try to provide you one.
Sorry, I tried two different ways to post a link with a pic, but the site won't let me. And I see no way to upload one directly. How do I do this? It says I can't because I haven't made enough posts.
I could email it to you, I guess. Please tell me the correct way to do this on here.
Click to expand...
Click to collapse
Upload it in image hosting site and add a hyperlink over here.
Make sure that "Automatically parse links in text" option is unchecked.
ghosting
vsriram92 said:
Upload it in image hosting site and add a hyperlink over here.
Make sure that "Automatically parse links in text" option is unchecked.
Click to expand...
Click to collapse
OK, will try what you said
I uploaded a pic to tinypic and tried to insert it here, but still no go.
I clicked on "insert image" but there is no option to uncheck. I also tried the icon that says "insert link. I cannot find any options that I can uncheck.. Sorry if I'm being dense. Could you be more specific please?
I had the same problem here running on EMUI 6.1.
after i played a game called BBTAN on my phone for a long time and i clicked it away to go to whatsapp or something, you could see the highscore of the game and some other stuff of it very vagely in the other app screens.
I thought it had to do with the heating up of the device and display after playing a game for like a long time... BUT...
I was allready planning to unlock my phone and upgrade to LineAgeOS (Cyanogenmod) 14.1 because i didnt like EMUI. SO, upgraded the software 2 weeks ago and never had the issue anymore ever since.... Very weird...
most probably the software issue, can be solved by either a factory reset or flashing any other custom rom
thilak devraj said:
most probably the software issue, can be solved by either a factory reset or flashing any other custom rom
Click to expand...
Click to collapse
tried the EMUI factory reset before, still happened after that, no problems with it inAndroid Nougat Roms... CM13 did have it to!
Dafriss said:
tried the EMUI factory reset before, still happened after that, no problems with it inAndroid Nougat Roms... CM13 did have it to!
Click to expand...
Click to collapse
this might be some specific roms issue, try random roms and use the one which solves it..
thilak devraj said:
this might be some specific roms issue, try random roms and use the one which solves it..
Click to expand...
Click to collapse
Thats what i said , i allready fixed it, dont have any issues with it on nougat RR Rom!
Honor 5x ghosting issue
Dafriss said:
I had the same problem here running on EMUI 6.1.
after i played a game called BBTAN on my phone for a long time and i clicked it away to go to whatsapp or something, you could see the highscore of the game and some other stuff of it very vagely in the other app screens.
I thought it had to do with the heating up of the device and display after playing a game for like a long time... BUT...
I was allready planning to unlock my phone and upgrade to LineAgeOS (Cyanogenmod) 14.1 because i didnt like EMUI. SO, upgraded the software 2 weeks ago and never had the issue anymore ever since.... Very weird...
Click to expand...
Click to collapse
Thanks for the reply. It was in my spam folder so I didn't find it until now.
I've never heard of EMUI 6.1. Is it possible you mean Android 6.1? To my knowledge, EMUI only goes up to 4.1 When I upgraded my phone to Android 6.0.1 in November, I didn't have the issue at first. About 2 weeks later it appeared. It has not gotten any worse, but their "repair" did nothing to fix it at all. And they did not include a note with any explanation, nor did they include the note I was promised explaining what they did do to the phone.
I am not comfortable with rooting my phone (I don't want to lose the warranty and I don't know what I'm doing). I don't think it should be necessary to root a phone to fix an issue like this. The company should either be able to fix it or replace the phone. I refuse to accept their (most recent) explanation that it is "normal", as I've never seen it on another phone and the first 3 agents I discussed it with agreed that it was indeed an issue and offered to start an RMA for it.
Yesterday I called them again to complain about the situation. The agent said she was "escalating" (I always groan when agents say this because it ends up being meaningless) the case and that I would hear back from administration after they hear back from tech support---which could take up to 2 weeks, believe it or not. I can live with the glitch, but when I decide to sell the phone eventually I'm concerned it will potentially kill the sale or encourage someone to offer less than the phone is worth.
ghosting issue
thilak devraj said:
most probably the software issue, can be solved by either a factory reset or flashing any other custom rom
Click to expand...
Click to collapse
I have re-set it several times since encountering the issue with no success. I am not comfortable rooting the phone. I am trying to get a new RMA started, and in the meantime I'm hoping Nougat is released OTA soon and that it will help.
The reason for my original post was mainly to see how many other 5x owners have encountered the same issue. I want to know if this in an inherent problem with the phone, if the Marshmallow upgrade may have caused it (it didn't appear on my phone right away after upgrading to Marshmallow, but it did appear about 2 weeks afterwards).
RobertS.. said:
I have re-set it several times since encountering the issue with no success. I am not comfortable rooting the phone. I am trying to get a new RMA started, and in the meantime I'm hoping Nougat is released OTA soon and that it will help.
The reason for my original post was mainly to see how many other 5x owners have encountered the same issue. I want to know if this in an inherent problem with the phone, if the Marshmallow upgrade may have caused it (it didn't appear on my phone right away after upgrading to Marshmallow, but it did appear about 2 weeks afterwards).
Click to expand...
Click to collapse
then , you have to take it service center..
oh, and btw, do not expect any nougat ota, there will not be anything official
thilak devraj said:
then , you have to take it service center..
oh, and btw, do not expect any nougat ota, there will not be anything official
Click to expand...
Click to collapse
Thanks for the reply. Supposedly they already did release Nougat a few months ago but there were issues with it and they halted it. They keep telling me they will be releasing it again. So who knows?
I already did send it in to them for repair of two issues, this one and another. They fixed the other issue and sent the phone back to me with no explanation. I'm trying to get another RMA started and this time I will right on top of them about this. Unfortunately they make it impossible to communicate directly with their service center and I was told the service center is very slow returning communications to the administration or CS.
RobertS.. said:
Thanks for the reply. Supposedly they already did release Nougat a few months ago but there were issues with it and they halted it. They keep telling me they will be releasing it again. So who knows?
I already did send it in to them for repair of two issues, this one and another. They fixed the other issue and sent the phone back to me with no explanation. I'm trying to get another RMA started and this time I will right on top of them about this. Unfortunately they make it impossible to communicate directly with their service center and I was told the service center is very slow returning communications to the administration or CS.
Click to expand...
Click to collapse
who alredy did released official nougat?? for what device??
you must be confsued, therse has not been a single official nougat release for honor 5x since emui started rollingo ut
thilak devraj said:
who alredy did released official nougat?? for what device??
you must be confsued, therse has not been a single official nougat release for honor 5x since emui started rollingo ut
Click to expand...
Click to collapse
I'm not confused. It's what 2 different CSRs told me.
But that isn't why I made this post, and it's off-topic. There is only one point: Do you own an Honor 5X, and if so, do you have the same ghosting problem on dark screens that I have? I would love to get some responses from 5x owners. I have tried uploading pictures of it onto here, but am not able to. But this is a very obvious thing on my phone so you wouldn't need pictures if it occurs on your phone. You would know.
Related
I googled solutions to fix "Your device is not compatible with this version" when downloading new apps, and followed the directions on this video. My phone started having the issue described (reboot loop), so I attempted to follow the accompanying video, but could not get it to work. I figured if I did a factory reset, it would put my phone back to how it was, erasing the changes I tried to make. However, it did not fix the issue.
I just bought this phone 3 weeks ago and now I can't use it. I'm on a fixed income (Peace Corps volunteer on a living stipend) and spent nearly my whole month's allowance to get this phone. Right now I can't afford to take it to a Samsung store to fix it, and I'd prefer not taking it there anyway as I'm in a city that I don't live in right now which is clear across the country from my home, so if I take it there, I may have to leave before they are able to fix it.
Is there someone here who would be willing to skype-walk me through trying to fix the phone on my own? Apparently I'm not capable of doing it myself, and I really want my phone fixed.
Thanks!
arumberg said:
I googled solutions to fix "Your device is not compatible with this version" when downloading new apps, and followed the directions on this video. My phone started having the issue described (reboot loop), so I attempted to follow the accompanying video, but could not get it to work. I figured if I did a factory reset, it would put my phone back to how it was, erasing the changes I tried to make. However, it did not fix the issue.
I just bought this phone 3 weeks ago and now I can't use it. I'm on a fixed income (Peace Corps volunteer on a living stipend) and spent nearly my whole month's allowance to get this phone. Right now I can't afford to take it to a Samsung store to fix it, and I'd prefer not taking it there anyway as I'm in a city that I don't live in right now which is clear across the country from my home, so if I take it there, I may have to leave before they are able to fix it.
Is there someone here who would be willing to skype-walk me through trying to fix the phone on my own? Apparently I'm not capable of doing it myself, and I really want my phone fixed.
Thanks!
Click to expand...
Click to collapse
Can I get the link of the video that you saw ?
You probably can flash the phone with Odin.
Sorry, I can't use Skype to talk to a stranger as I'm 13
So we can talk here freely.
Yousef Mohamed said:
Can I get the link of the video that you saw ?
You probably can flash the phone with Odin.
Sorry, I can't use Skype to talk to a stranger as I'm 13
So we can talk here freely.
Click to expand...
Click to collapse
Sorry, I copy/pasted the post from another forum and forgot to link the video.
Since I am a new user, it won't allow me to add links. But if you google "Your device isn't compatible with this version fix solution" by Andriod Savior, you'll find the video I followed.
arumberg said:
Sorry, I copy/pasted the post from another forum and forgot to link the video.
Since I am a new user, it won't allow me to add links. But if you google "Your device isn't compatible with this version fix solution" by Andriod Savior, you'll find the video I followed.
Click to expand...
Click to collapse
Hey, Can you tell me from where did you get the mobile ( country ) ?
So i can get you the right firmware version
Yousef Mohamed said:
Hey, Can you tell me from where did you get the mobile ( country ) ?
So i can get you the right firmware version
Click to expand...
Click to collapse
Ghana, about 3 weeks ago.
arumberg said:
Ghana, about 3 weeks ago.
Click to expand...
Click to collapse
http://rapidgator.net/file/e6cc7547881219c0bd8a5cc447486d44
Download This
I couldn't find Ghana Firmware, So i got South Africa's one
[
I couldn't find Ghana Firmware, So i got South Africa's one[/QUOTE]
Thanks. In case you couldn't tell, I'm very much a techno-noob. I really shouldn't have tried messing with the phone on my own.
What will this download do for my phone, and is it complicated for a noob to operate? I really don't want to mess my phone up any more than I already have.
arumberg said:
I couldn't find Ghana Firmware, So i got South Africa's one
Click to expand...
Click to collapse
Thanks. In case you couldn't tell, I'm very much a techno-noob. I really shouldn't have tried messing with the phone on my own.
What will this download do for my phone, and is it complicated for a noob to operate? I really don't want to mess my phone up any more than I already have.
Click to expand...
Click to collapse
no its for noobs don't worry about it
Only a single Problem
Your Data may get deleted
Did you download the file ?
Yousef Mohamed said:
no its for noobs don't worry about it
Only a single Problem
Your Data may get deleted
Did you download the file ?
Click to expand...
Click to collapse
I haven't yet. I'm on public computers right now. When I get wifi to download it on my own computer, I will and let you know how it works. I hope that will happen soon.
arumberg said:
I haven't yet. I'm on public computers right now. When I get wifi to download it on my own computer, I will and let you know how it works. I hope that will happen soon.
Click to expand...
Click to collapse
Don't worry We will fixed it soon
And Welcome to XDA
I'm currently waiting for my 6P rma to arrive, for battery shutdown issues, and a very small lift in the screen near Power/Volume buttons.
Since T-Mobile is going to start sending out an ota that will prevent Note 7s from charging, it got part of my mind wondering, are all the devices that are having battery shutdown/bootlooping problems (afaik, 6P, 5x, and some Pixels) using flash memory supplied by Samsung? How does a provider like T-Mobile target only Note 7s and not other phones that have Samsung parts? Is it purely based off of imei #s?
sgvjon said:
I'm currently waiting for my 6P rma to arrive, for battery shutdown issues, and a very small lift in the screen near Power/Volume buttons.
Since T-Mobile is going to start sending out an ota that will prevent Note 7s from charging, it got part of my mind wondering, are all the devices that are having battery shutdown/bootlooping problems (afaik, 6P, 5x, and some Pixels) using flash memory supplied by Samsung? How does a provider like T-Mobile target only Note 7s and not other phones that have Samsung parts? Is it purely based off of imei #s?
Click to expand...
Click to collapse
The battery shut down is an issue with nougat, put your tinfoil hat away
Lawlrus said:
The battery shut down is an issue with nougat, put your tinfoil hat away
Click to expand...
Click to collapse
I've actually had the battery shutdown before Nougat. So there goes your theory. I will say that with Nougat, the problem definitely got worse and more frequent.
sgvjon said:
I've actually had the battery shutdown before Nougat. So there goes your theory. I will say that with Nougat, the problem definitely got worse and more frequent.
Click to expand...
Click to collapse
If you've been having the issue before 7.0 launched, then what does the devices flash memory matter ?
Lawlrus said:
If you've been having the issue before 7.0 launched, then what does the devices flash memory matter ?
Click to expand...
Click to collapse
Just looking for any other commonalities among all affected devices (other than software). Afaik, the devices with these problems are 6Ps, 5x, and i guess now Pixels as well, from reading the reddit sub there. And i was mainly curious as to how a provider would target a certain phone model, by just using imei's or what.
sgvjon said:
Just looking for any other commonalities among all affected devices (other than software). Afaik, the devices with these problems are 6Ps, 5x, and i guess now Pixels as well, from reading the reddit sub there. And i was mainly curious as to how a provider would target a certain phone model, by just using imei's or what.
Click to expand...
Click to collapse
Apparently the G5 has the issue as well.
Yeah, more than likely by targeting the iemi. I guess I read your op as you thinking them shutting done the note 7 possibly being a reason as to why this was happening. If that's the case then you having the issue before 7.0 totally debunks that.
I read huawei made a statement that the issue is software based. But I dunno, if that's the case, I have no idea why they would have offered you an RMA.
I've never had it happen to me, then again I don't think I've ever let this device get below 45% before I ran into a wall outlet, or a car
Lawlrus said:
Apparently the G5 has the issue as well.
Yeah, more than likely by targeting the iemi. I guess I read your op as you thinking them shutting done the note 7 possibly being a reason as to why this was happening. If that's the case then you having the issue before 7.0 totally debunks that.
I read huawei made a statement that the issue is software based. But I dunno, if that's the case, I have no idea why they would have offered you an RMA.
I've never had it happen to me, then again I don't think I've ever let this device get below 45% before I ran into a wall outlet, or a car
Click to expand...
Click to collapse
Haha no problem. Oh i didn't know it was happening with the g5. Yes, mines been happening since summer but infrequently. After Nougat, it's been happening more often. My rma was through Google not Huawei. I think in my case, it was because i had a veryyyyy small lift beginning to appear on edge of screen near the power/volume buttons, and i bought from the play store.
Well i wish it to never happen to your phone. Yeah i don't know who to believe, if it's software or hardware.
sgvjon said:
I'm currently waiting for my 6P rma to arrive, for battery shutdown issues, and a very small lift in the screen near Power/Volume buttons.
Since T-Mobile is going to start sending out an ota that will prevent Note 7s from charging, it got part of my mind wondering, are all the devices that are having battery shutdown/bootlooping problems (afaik, 6P, 5x, and some Pixels) using flash memory supplied by Samsung? How does a provider like T-Mobile target only Note 7s and not other phones that have Samsung parts? Is it purely based off of imei #s?
Click to expand...
Click to collapse
Well the update that is pushed out is a Samsung update(impossible to install on a Nexus), not a Nexus 6p update, so there is zero chance these could be related. I have two 6ps and no issues so far, knock on wood, one has Samsung storage and the other is Toshiba.
@Lawlrus hey buddy!
sorry somewhat off-topic, since you said that the random reboot is a Nougat issue, i thought maybe you'll know something about home button bugs i am having on Nougat based custom Roms.
it always happens randomly, or especially after i apply a theme with substratum (rom i use have full oms support) theme apply correctly, but the home button stops responding like when i tap it to return home it just wont do.
and it works again either after a couple of hours, or when i reboot the phone it works again normally. (and the bug will return if i uninstall theme and install another theme.) is this issue related to substratum you think ?
Lawlrus said:
The battery shut down is an issue with nougat, put your tinfoil hat away
Click to expand...
Click to collapse
I had it on Marshmallow so it can't be a Nougat problem. The fact Google are RMAing them outside warranty also shows its not something they can fix with software.
leondestiny said:
@Lawlrus hey buddy!
sorry somewhat off-topic, since you said that the random reboot is a Nougat issue, i thought maybe you'll know something about home button bugs i am having on Nougat based custom Roms.
it always happens randomly, or especially after i apply a theme with substratum (rom i use have full oms support) theme apply correctly, but the home button stops responding like when i tap it to return home it just wont do.
and it works again either after a couple of hours, or when i reboot the phone it works again normally. (and the bug will return if i uninstall theme and install another theme.) is this issue related to substratum you think ?
Click to expand...
Click to collapse
I've noticed that as of late, and I don't understand what the issue is honestly. Normally after it happens, if I pull up recents and close all the windows, it works again
I'll have to start to take notice if its every ROM I'm on or if its isolated.
But yeah, its most certainly an issue with applying layers, as it just recently started happening and is the only time it happens. I do know that the substratum guys are making a ton of changes it seems as of late with the templates that themes are using, so its very possible that the next or a future sub update will fox the issues.
Lawlrus said:
I've noticed that as of late, and I don't understand what the issue is honestly. Normally after it happens, if I pull up recents and close all the windows, it works again
I'll have to start to take notice if its every ROM I'm on or if its isolated.
But yeah, its most certainly an issue with applying layers, as it just recently started happening and is the only time it happens. I do know that the substratum guys are making a ton of changes it seems as of late with the templates that themes are using, so its very possible that the next or a future sub update will fox the issues.
Click to expand...
Click to collapse
awesome, i will try the recents trick.
thanks , i am glad i am not the only one with this issue !
I'm about to RMA my 6P again because it started happening over the Christmas weekend. I won't if the Lemon Law would apply at this point, but then again, they aren't repairing it, they are just sending me a different phone to replace this one.
Following my recent technical issues that were caused after updating my ZF3U to Android 7.0, I contacted ASUS and was told that "we have checked this for you and sent this info through for analysis. The Android N update has been stopped for OTA updates. So we would advise to downgrade the unit back to Android M for now. And do a factory reset for the unit".
This advice did not work and eventually my problems got worse (see other threads I posted about my problems). Few days a go my ZF3U completely died on me. Prior to this fingerprint recognition did not work, serial number was misreported in settings, no sound in calls was present even after downgrade to Android M. ASUS should not have released the Android 7.0 firmware in the first place pending proper testing on the ZF3U.
Eventually, I sent the phone to repair (through my insurance as ASUS insisted I had to send the device to Taiwan as it originated from there for the Asia market -POOR Service for an international company) and was advised that my ZF3U was beyond economical repair so a replacement was needed. I have now ordered another one as this phone is the only phone available that caters for my needs. I am really annoyed with ASUS, their service and the really poor software update they first rolled via OTA and then through their servers and then withdrew without any advice to those of us who have already installed it on our precious devices. They should never have released an incomplete, faulty firmware update. I hope those of you who have either downloaded the OTA or used the manual file do not experience the issues I had but if you do then good luck to you unless you have insurance.
Lets hope they learn to fix their phones properly with good after-sales support and I am still waiting for compensation from them following my recent complaint.
What's up with this update anyway ? I received it and my phone functions perfectly...
Why did Asus pull the update ? What's the official reason ? Is it a widespread problem ? Or just corner cases ?
Thanks.
Latoc said:
What's up with this update anyway ? I received it and my phone functions perfectly...
Why did Asus pull the update ? What's the official reason ? Is it a widespread problem ? Or just corner cases ?
Thanks.
Click to expand...
Click to collapse
Not sure why it was pulled. I got the manual update second hand from a user on this site as it was already pulled from ASUS before I could get it. I knew the risk and updated anyways. No issues at all. Phone works perfectly, maybe even better. My bootloader was unlocked and rooted just like AWFRONT was. Not sure why I didn't get the same issues they did, but I am 100% issue free on the 7.0 update.
doctahjeph said:
Not sure why it was pulled. I got the manual update second hand from a user on this site as it was already pulled from ASUS before I could get it. I knew the risk and updated anyways. No issues at all. Phone works perfectly, maybe even better. My bootloader was unlocked and rooted just like AWFRONT was. Not sure why I didn't get the same issues they did, but I am 100% issue free on the 7.0 update.
Click to expand...
Click to collapse
do you mind sharing the manual nougat firmware image and instructions to manually update?
nerdyone255 said:
do you mind sharing the manual nougat firmware image and instructions to manually update?
Click to expand...
Click to collapse
https://forum.xda-developers.com/zenfone-3-ultra/help/stock-recovery-t3585965/page2
doctahjeph said:
Not sure why it was pulled. I got the manual update second hand from a user on this site as it was already pulled from ASUS before I could get it. I knew the risk and updated anyways. No issues at all. Phone works perfectly, maybe even better. My bootloader was unlocked and rooted just like AWFRONT was. Not sure why I didn't get the same issues they did, but I am 100% issue free on the 7.0 update.
Click to expand...
Click to collapse
this explains why my ultra didn't get the update yet.. probably it was rolled out to some devices, and encountered intermittent issue like above and rolled back..
Hello,
My wife's been having a Honor 10 (COL-L29) for a little over half a year. Everything fine except the camera is constantly hunting for focus. Every few seconds it is refocusing by moving the lens from close-up to infinite and back to correct focus. I've tried it with the latest camera included in software v9.1.0.326 but also with a random 3rd party app. You can clearly hear the focusing camera elements moving.
The most annoying part is during video recording. And since we have a 7 month old baby, she's filming him a lot.
I've tried searching online but nobody seems to have complained about something similar until now.
My OnePlus 5 doesn't do the same thing in the same environment, so I cannot blame some colors, textures or similar.
Will also try posting on honor/Huawei forums in a moment.
Any suggestions will be much appreciated!
yeah, I got that problem too..... a bit annoying. Maybe I did not realize, but as far as I remember.....it was not happened on EMUI 8.1. The problem starts after updating to EMUI 9.
Yeah I've had this to after the last software upgrade.
I've been chatting with a support rep today.
Interestingly, she talked like she was aware of the problem (she immediately recognised what I was thinking about) and she asked me when did the problem appeared (like it was introduced by an update).
Clearing the camera's and the phone's cache didn't help. I was thinking of checking out if another phone has the same issue (if I can still find one on display).
Otherwise the rep advised me to go to a service center or contact the seller.
daniel_loft said:
Hello,
My wife's been having a Honor 10 (COL-L29) for a little over half a year. Everything fine except the camera is constantly hunting for focus. Every few seconds it is refocusing by moving the lens from close-up to infinite and back to correct focus. I've tried it with the latest camera included in software v9.1.0.326 but also with a random 3rd party app. You can clearly hear the focusing camera elements moving.
The most annoying part is during video recording. And since we have a 7 month old baby, she's filming him a lot.
I've tried searching online but nobody seems to have complained about something similar until now.
My OnePlus 5 doesn't do the same thing in the same environment, so I cannot blame some colors, textures or similar.
Will also try posting on honor/Huawei forums in a moment.
Any suggestions will be much appreciated!
Click to expand...
Click to collapse
Huawei has released a patch pack that seems to solve this problem for Honor 10 in China (COL-AL00 COL-AL10 COL-TL00 COL-TL10). I guess the oversea version is on it's way
Im in the UK and I'm already on .326
I have the same problem and running .326 version .
Glad that i am not the only one.
I found out that if after u ar starting a video and manually do a focus with one finger it stops hunting focusing after.
I first discovered the problem after upgrading to emui 9.1.
Hope this will help others!
I was to the service center some 4-5 days ago. The guy there took a look at the phone, I showed him the issue and he acknowledged it. He ordered a new camera module, a mainboard and something else (I didn't understood what he said): I'm waiting for a call from the service center for the actual parts replacement.
So after what u said then this is a hardware problem not a software problem and i should find the nearest shop and have look!
I'm afraid that it's 400 km from me the neareast shop.
I don't know what it is. I am checking for a new software version on a daily basis (until I'm called that the parts arrived).
I only reported back what the dude from the official service center told me.
daniel_loft said:
I was to the service center some 4-5 days ago. The guy there took a look at the phone, I showed him the issue and he acknowledged it. He ordered a new camera module, a mainboard and something else (I didn't understood what he said): I'm waiting for a call from the service center for the actual parts replacement.
Click to expand...
Click to collapse
please don't forget to let us know how it goes with the new hardware....
So yesterday afternoon got the parts exchanged: mainboard, cameras & back plate. Apparently the back plate cannot be glued back upon removal. The whole thing took some 3.5 hours.
Weirdly the mainboard came with some version 8.1.0.1xx EMUI. I don't know if it was preinstalled of the service tech guy flashed after assembling the phone.
The problem is gone but I cannot say for sure if it is the old software or the new hardware.
When trying to update the software (before restoring with HiSuite) I only got a small version bump (still 8.1.0.1xx). HiSuite was proposing me an update but didn't take it. I want to film something, update, film the same again all while the phone is on a tripod pointing exactly at the same scene.
So yesterday afternoon got the parts exchanged: mainboard, cameras & back plate. Apparently the back plate cannot be glued back upon removal. The whole thing took some 3.5 hours.
Weirdly the mainboard came with some version 8.1.0.1xx EMUI. I don't know if it was preinstalled of the service tech guy flashed after assembling the phone.
The problem is gone but I cannot say for sure if it is the old software or the new hardware.
When trying to update the software (before restoring with HiSuite) I only got a small version bump (still 8.1.0.1xx). HiSuite was proposing me an update but didn't take it. I want to film something, update, film the same again all while the phone is on a tripod pointing exactly at the same scene.
daniel_loft said:
So yesterday afternoon got the parts exchanged: mainboard, cameras & back plate. Apparently the back plate cannot be glued back upon removal. The whole thing took some 3.5 hours.
Weirdly the mainboard came with some version 8.1.0.1xx EMUI. I don't know if it was preinstalled of the service tech guy flashed after assembling the phone.
The problem is gone but I cannot say for sure if it is the old software or the new hardware.
When trying to update the software (before restoring with HiSuite) I only got a small version bump (still 8.1.0.1xx). HiSuite was proposing me an update but didn't take it. I want to film something, update, film the same again all while the phone is on a tripod pointing exactly at the same scene.
Click to expand...
Click to collapse
I just got a new Honor 10, a week ago. I made all the EMUI updates before testing the camera. I noticed the horrible focus in and out problem, and I was prepared to send it back to the seller. After I searched a bit, I found this thread and I realized it may not be a hardware problem, but a software problem. I'm now downgrading to EMUI 9.0 and hooping the HiSuite allows me to downgrade later to 8.1 to test if the problem disappears. BTW, the post processing of the photos in low light is also horrible, especially with people's faces. But I want to keep the phone because of the size, price and specs.
Do you have any more information about your case? Had you the opportunity to do the tests with 9.1?
I haven't update it yet. My wife keeps on postponing it.
Right now it is on 8.1.0.104 and it wants to install 8.1.0.151.
The problem seems to be almost gone, except for critical situations (carpet with high contrast pattern), but even then it is barely noticeable.
It will stay on this software for the time being...
daniel_loft said:
I haven't update it yet. My wife keeps on postponing it.
Right now it is on 8.1.0.104 and it wants to install 8.1.0.151.
The problem seems to be almost gone, except for critical situations (carpet with high contrast pattern), but even then it is barely noticeable.
It will stay on this software for the time being...
Click to expand...
Click to collapse
I have an update on my side. I downgraded to 9.0 and I still had the problem. But when I downgraded to 8.1 the problem simply disappeared! I'm using the build ending in 151, so I think you can upgrade to that version with no problem. If you upgrade to 9.0 and the problem continues, just make a backup before upgrade, and then you can downgrade to 8.1 again and restore with HiSuite (very simple and fast do downgrade).
When you have the problem, you can "fix" it downgrading to 8.1 with HiSuite, but we don't know why some people have the problem, and apparently a lot of people don't have the problem at all. If your works now with 9.0 or 9.1, it probably have something to do with some hardware change in the Honor 10 production that caused the problem.
anyone tried other camera app? I'm gonna try Open Camera
I've tried some random app. I don't remember the name, but the behaviour was the same.
I've mentioned this in the initial post.
I seems that I only have de problem with 9.1 (in the 2 version available). I 'm testing 9.0 and it seems ok.
Techanderer said:
I seems that I only have de problem with 9.1 (in the 2 version available). I 'm testing 9.0 and it seems ok.
Click to expand...
Click to collapse
So it's a software problem after all.
I am curious, did u downgrade, and the downgrade wiped your ur data?
A13 Developer preview is available for Pixel 6 series:
Get Android 13 | Android Developers
Get an Android 13 on your eligible device.
developer.android.com
If anyone has tried or planning to try, please let us know your experience
HtcDesire2 said:
A13 Developer preview is available for Pixel 6 series:
Get Android 13 | Android Developers
Get an Android 13 on your eligible device.
developer.android.com
If anyone has tried or planning to try, please let us know your experience
Click to expand...
Click to collapse
Literally bricked my device. The radio won't connect to mobile network. It freaks out and starts rebooting and bootlooping until it says data is corrupt. Even after factory reset, same results. And I'm a dumba$s and side loaded the ota with a locked bootloader (I'm on TMobile). So I can't side load any other ota bc they're older than this developer image. What a nightmare
Flashed it like 3 hours ago, everything seems normal.
TBH I can barely notice any change between this, 12L and 12, looks all the same to me lol
interesting
Very interesting. 8 know 12 L is for.foldables and tablets but should I put it on my pixel 6? Is there any advantages over 12?
my pixel 6 works better with 12L , that's why I haven't installed 13 yet
The Samsung browser app was closing when my wifi disconnected. In the settings wifi area it said ap was full that's strange. I clicked connect again and it connected and Sammy browser stopped closing and loaded my link. Also xda app takes 4 seconds for the chat box to open. I have only been using a 13 for the day on my pixel 6. Speed feels the same just quick as usual with everything else but xdas chat box
cosmote said:
my pixel 6 works better with 12L , that's why I haven't installed 13 yet
Click to expand...
Click to collapse
Same experience here!
Same here. 12L works better than 12. I have back Wi-Fi Definitely will try Tiramisu DP1 next days. Just waiting to see if there are any bugs...
Android 13 Developer preview on my Pixel 6 is working fine. I did it with the hope to activate VoLTE & 5G in unsupported country. But no luck. Anybody got it working?
Root works completely fine
amalras said:
Android 13 Developer preview on my Pixel 6 is working fine. I did it with the hope to activate VoLTE & 5G in unsupported country. But no luck. Anybody got it working?
Click to expand...
Click to collapse
no, without Volte&WIFI call or 5g
Galaxea said:
Same experience here!
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Click to collapse
Also loving the 12L on my pixel 6 seems far smoother and less buggy, will try 13 at some point!
opz187 said:
Literally bricked my device. The radio won't connect to mobile network. It freaks out and starts rebooting and bootlooping until it says data is corrupt. Even after factory reset, same results. And I'm a dumba$s and side loaded the ota with a locked bootloader (I'm on TMobile). So I can't side load any other ota bc they're older than this developer image. What a nightmare
Click to expand...
Click to collapse
Same with my 6 pro. Except mine says factory resest restarting. Guess we're waiting to see if they do a bug fix update or just go right to DP2 before we get a fix. Hope you have a backup device you can use until then.
tim_m said:
Same with my 6 pro. Except mine says factory resest restarting. Guess we're waiting to see if they do a bug fix update or just go right to DP2 before we get a fix. Hope you have a backup device you can use until then.
Click to expand...
Click to collapse
Same issue here on my P6 (non pro). Tried reapplying the OTA with no change. Guess it’s bricked till the next update but that’s the risk we take with these dev builds!
(Off topic: can carriers stop locking bootloaders already? Lol)
shadowline said:
Same issue here on my P6 (non pro). Tried reapplying the OTA with no change. Guess it’s bricked till the next update but that’s the risk we take with these dev builds!
(Off topic: can carriers stop locking bootloaders already? Lol)
Click to expand...
Click to collapse
I did too but i knew it wasn't going to work, but had nothing to lose. Can't use the factory image either. I knew if something like this happened there was no way to fix it with a locked bootloader until the next update. So it is on me, never had this happen but luck finally ran out on me this time. Will just have to wait for a bug fix update or DP2.
LOL I have been doing this long enough to remember when unlocking the bootloader was a warranty violation.
tim_m said:
I did too but i knew it wasn't going to work, but had nothing to lose. Can't use the factory image either. I knew if something like this happened there was no way to fix it with a locked bootloader until the next update. So it is on me, never had this happen but luck finally ran out on me this time. Will just have to wait for a bug fix update or DP2.
LOL I have been doing this long enough to remember when unlocking the bootloader was a warranty violation.
Click to expand...
Click to collapse
I feel better knowing I'm not the only one LOL
opz187 said:
I feel better knowing I'm not the only one LOL
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Click to collapse
LOL yeah, i think we're up to 6 or 7?
Try using the android flash tool.
Does anybody have an alternative for Viper4Android? It doesn't work on A13