Not sure how to get around this... - Android Q&A, Help & Troubleshooting

Long time since i've posted here but can't figure out a way around new Android security "feature"...
I gave my GF a Moto G 3rd gen for christmas. She really liked it but didn't complete the initial setup so never linked her gmail to the device.
She had a run in with her ex boyfriend who stole her phone and held it for ransom for a few weeks before giving it back. In that time though he had been using it with his own sim card and had setup his gmail on the device. He is gone from the country now and we know of no way to contact him. He had also put a number lock on the phone.
No problem, I thought, i'll just reset the device. So I did a reset and wiped all info.
Upon startup it says:
"Verifying your account"
"This Device was reset. To continue, sign in with a Google Account that was previously synced on the device"
This is not possible as the only Google account ever on the device was the ex boyfriend's and he's gone.
So I checked online and figured "Okay well I'll just re-flash the ROM"...
So I found the base ROM for the phone in Canada and successfully flash it using ADB fastboot.
Turns out that even with the cache and accounts on the device cleared the restart still has the same request.
So I thought. "Well Maybe I can load a custom ROM"...
So I went to work trying to unlock the bootloader to root the device.
I got the code from Motorola and tried to unlock and got the message: "<bootloader> Check 'Allow OEM Unlock' in Developer Options FAILED
Which I cannot do because I cannot see a way into the device to unlock the dev options now.
Not sure what I can do now. This seems like a remarkably flawed security feature...

Never-mind was able to solve via:

Related

[Q] Enter recovery password?

So my daughter got a hold of my phone. "I think" she tried entering the password too many times. Now phone just displays:
Just my Background Picture and this message below.
"To unlock, enter recovery password"
______________________________
Under this message is a Emergency Call button.
I tried my phone password, google password, and Outlook password. All not working. After entering my password, and it is incorrect I get this message:
"You have incorrectly attempted to unlock the phone 1 times. The phone will now be reset to factory default" OK button. (DONT CLICK OK, Just restart phone by holding down power button)
I then just power off and restart. After restart -> Samsung logo -> Verizon logo, it goes back to the "To unlock, enter the recovery password" screen.
Don't want to go to factory default, Any help or suggestions???
Verizon Samsung S3
Verizon just pushed out the KitKat update to my phone last month.
NOT rooted, just stock Verizon ROM.
I can call this cell. I still works. But can't get to regular unlock screen. Always just goes to this Recovery password screen.
Do a hard reset.. no another way
Really... Is there no Default "recovery password". I don't remember setting one up. Any Google work around? I tried searching online, and I don't see anything about this "Recovery Password"... Is this new or do people just not get to this screen?
Well, if there is any Odin-flashable recovery for your phone, you can flash it and then pull important data using ADB. You can also take a Nandroid backup and then use Nandroid Manager to see if you can recover any more data from the ROM.
This will void your warranty.
Bingo... So if anyone is still having this issue, you DON'T have to do a factory reset. I finally solved it (at least it worked for me). Here's how I did it. You need a Google account setup already for this phone. Go to: wwwgooglecom/android/devicemanager (add dots, come on xda, I'm not a newbie -> join in 2009) I tried to Locate and I tried to Ring, they both worked, but you need to do this -> Click the LOCK icon. Then it will try to find your phone. If it does find it, it will ask for a NEW password to "LOCK" your phone. After entering your password, your phone will "LOCK" itself. (Even though it has been locked out already) Once that is done, I went back to my phone and try entering this "new" password I setup in the: recovery password location. It works. Good luck...
Not sure how to mark this Thread as Solved...
Bloody Legend!!
You wanted to say thanks mate.
My S5 has presented me with this screen twice, in the past week! The first time it wiped my phone (and SD card).
Happy New Year!!!
J.
Going to wwwgooglecom/android/devicemanager doesn't work anymore. Now when you try that process, you will get a pop-up saying that the device is already locked and the new password you put in will not be used. You are still required to put in the old Recovery Password. I have wiped the phone and tried to find where one would put in a recovery password and cannot find it.
I contacted Samsung and they told me to use their system. Go to findmymobile(dot)samsung(dot)com and log in (assuming you registered). I logged in, went through the process to unlock my phone. I could see the notification that the unlock was successful, but the lock is still in effect. Samsung support said I would have no other option than to wipe the phone again. I asked how I could get support for the Android lock that was in effect, and they referred me to support(dot)google(dot)com. If you go there, and work your way through the menu, you find that the manufacturer of the phone is supposed to handle Android OS support.
So Samsung has added a proprietary remote unlocking feature, but somehow forgotten to disable the built-in one. Since they have that extra "feature" they won't support the default one.

[Q] Is there an alternative to the Asus UnLock Device App?

I was just given a tf201 in excellent condition, running stock Jelly Bean 4.1.1.
I have it rooted; but, also want to unlock the bootloader, so I can put a better ROM on it.
Every video or forum thread I have found says to use the Asus UnLock Device App v6.
A few threads say that it now only supports ICS; and, that may be the root of my problem:
Despite following every recommended step for installation and unlock, the Unlock Device App will not recognize my Google Password (a requirement). I do not use 2-step authentication, I went into Google Settings, and changed "Allow less secure apps" to 'ON'. I even changed my password, deleted/recreated my account in the tablet. Despite all of this, the Unlock Device App will not accept my Google Password...and, won't unlock the Transformer Prime.
Does anyone know of an alternative method to unlock the tablet; or, or a 'fix' for my Google Password issue?
Thanks, in advance!
PJ Arts
Madmanmoose said:
I was just given a tf201 in excellent condition, running stock Jelly Bean 4.1.1.
I have it rooted; but, also want to unlock the bootloader, so I can put a better ROM on it.
Every video or forum thread I have found says to use the Asus UnLock Device App v6.
A few threads say that it now only supports ICS; and, that may be the root of my problem:
Despite following every recommended step for installation and unlock, the Unlock Device App will not recognize my Google Password (a requirement). I do not use 2-step authentication, I went into Google Settings, and changed "Allow less secure apps" to 'ON'. I even changed my password, deleted/recreated my account in the tablet. Despite all of this, the Unlock Device App will not accept my Google Password...and, won't unlock the Transformer Prime.
Does anyone know of an alternative method to unlock the tablet; or, or a 'fix' for my Google Password issue?
Thanks, in advance!
PJ Arts
Click to expand...
Click to collapse
EDIT: Everything I've read says the unlock tool is the only option. The serial number on the device apparently gets checked against a database in the Asus China servers, which unlocks encryption so the bootloader can be unlocked.
I had a similar experience when I unlocked my Prime last weekend. I can't remember exactly what I did to get it to work, but it finally did work for me after I tried different things. The device is on firmware 4.1.1 JB/ 10.4.2.18.... so it definitely does work on JellyBean.
I didn't have 2 step verification activated either, but if I recall I had the issue where Google was not allowing less secure apps. Since you allowed that.... I'm not sure why it's not completing the process for you. I think I had received some sort of notification on the Tablet after typing in my Google password... and I had to confirm the notification to allow the app to have full account access.... but I honestly can't remember. I do remember looking through all the troubleshooting tips here: ( https://support.google.com/accounts/answer/6010255?hl=en ) and here ( https://support.google.com/accounts/answer/6009563 ).
I also remember using ES File explorer to see if there were any leftover files from the unlocking attempt, and I remember seeing a text file named "Unlock" or something like that, which I believe the app had created. (I've got to head out the door to get to work in a moment, so don't have time to look for it again right now)... but see if you can find that file and delete it... then try wiping data and cache in the Manage App settings, reboot the phone, and try to run it again.
The process was a pain in the butt for me too, but it finally worked, so hopefully you can get it to work for you too.
Thanks! Was given a really simple solution at another forum: Factory Reset/DO NOT register any Google account/use the UnLock Device App v6.
Worked like a charm.
Madmanmoose said:
Thanks! Was given a really simple solution at another forum: Factory Reset/DO NOT register any Google account/use the UnLock Device App v6.
Worked like a charm.
Click to expand...
Click to collapse
Cool man. Good tip for everyone. I'm sure that will help a lot of people. Happy flashing!!
Madmanmoose said:
Thanks! Was given a really simple solution at another forum: Factory Reset/DO NOT register any Google account/use the UnLock Device App v6.
Worked like a charm.
Click to expand...
Click to collapse
You seriously rock for this one. They oughta include this info in the KatKiss ROM update doc for the TF201. Thanks! -- Chuck
Options for not Unlocked device
Hi,
I tried multiple times to unlock the bootloader in the last 2 years (unsuccessfully), then few days ago I contacted Asus and they replied to me that "The unlock tool has been discontinued since 2014", so no way to unlock.
What are my options now? No way to install new roms, but there is any known method for at least rooting the device (with the latest firmware)?
Thing is, that I really liked the transfomer (especially the keyboard) but it's always been too slow to browse the internet, and actually there is no replacement I can buy (asus make some similar products but are all windows based and most of them have a quite cheap look).
Thanks a lot for the help!
BitJockey82 said:
What are my options now? No way to install new roms, but there is any known method for at least rooting the device (with the latest firmware)?
Click to expand...
Click to collapse
I rooted with motochopper, so now I have root access. I installed and used fstrim, seems like there was a small performance improvement. Not sure if I have anything else I can do to speed it up with root but no custom rom.
Hi i used the unlock tool last night, and it was a pain, as it wouldn't accept my google password! I found a solution on here, after reading what seemed like have the board posts for the TF201. So basically what I did was -
1. Go to the tablet settings, and set a pin code as the unlock method.
2. In Google, set the less secure apps permission.
3. Load the unlock app again, and accept the warnings.
4. When it asks for verification, use the unlock code option.
5. Wait for it to do its thing, and Tablet will reboot.
6. Once finished, restart the Tablet, in top left hand corner during boot it will say this device is unlocked.
Hopefully this will help.
Regards Bill
Thanks Bill,
I tried again today, following your steps, but this didn't worked. My problem is that the unlocker just fails, it never prompted me for the google account password. It saves a file with the unlock date.
I think I need to try again with the factory reset (that I tried in the past actually, and didn't worked).
BitJockey82 said:
Thanks Bill,
I tried again today, following your steps, but this didn't worked. My problem is that the unlocker just fails, it never prompted me for the google account password. It saves a file with the unlock date.
I think I need to try again with the factory reset (that I tried in the past actually, and didn't worked).
Click to expand...
Click to collapse
Does anyone have a working download link for the unlock tool? It seems to no longer be available on ASUS's website.
---------- Post added at 04:04 AM ---------- Previous post was at 03:58 AM ----------
Desverger said:
Does anyone have a working download link for the unlock tool? It seems to no longer be available on ASUS's website.
Click to expand...
Click to collapse
Never mind, I found this thread: https://forum.xda-developers.com/tr...uide-tutorial-asus-transformer-prime-t3486237
Which points to this archive full of useful stuff, including the unlock too: https://drive.google.com/file/d/0B0wnQregW3ZgZ0o5X3Vidnp3MFU
Sorry for the spam. :silly:
winnerz said:
Hi i used the unlock tool last night, and it was a pain, as it wouldn't accept my google password! I found a solution on here, after reading what seemed like have the board posts for the TF201. So basically what I did was -
1. Go to the tablet settings, and set a pin code as the unlock method.
2. In Google, set the less secure apps permission.
3. Load the unlock app again, and accept the warnings.
4. When it asks for verification, use the unlock code option.
5. Wait for it to do its thing, and Tablet will reboot.
6. Once finished, restart the Tablet, in top left hand corner during boot it will say this device is unlocked.
Hopefully this will help.
Regards Bill
Click to expand...
Click to collapse
Just tried this tonight and it worked. No Google account activation but I did set a screen lock. I setup the wifi in the beginning setup screens. and Used the Unlocker from the Asus Tf201 Download
Installed unlocker and opened the program and asked for asus tf201 pin code. System accepted settings and rebooted.

Verizon xt1528 KK

Was there ever a kitkat stock ROM and was it always 5.1 out of the box? Anyway to down grade or even 5.0 or 5.0.2?
cell2011 said:
Was there ever a kitkat stock ROM and was it always 5.1 out of the box? Anyway to down grade or even 5.0 or 5.0.2?
Click to expand...
Click to collapse
Launched with 5.0.2. Think there are some firmware images in the firmware topic in the General forum. Should be able to downgrade, but I haven't tried it.
I don't think downgrading would work. I updated my XT1521 to Marshmallow, and then tried to roll back to 5.1.1, and the flashing failed every time I tried.
NSDCars5 said:
I don't think downgrading would work. I updated my XT1521 to Marshmallow, and then tried to roll back to 5.1.1, and the flashing failed every time I tried.
Click to expand...
Click to collapse
MM -> LP fails, yeah, but LP -> LP might work.
Looking at Post #3 in this topic, the TC downgraded from XT1528 5.1 to 5.0(.2) to mess around with rooting: http://forum.xda-developers.com/moto-e-2015/general/root-t3194165
Additionally, people have downgraded the XT1527 from 5.1 to 5.0.2 in order to restore LTE Band 12 functionality (search "downgrade"): https://www.reddit.com/r/tmobile/comments/39j0qb/psa_motos_51_update_to_the_2015_moto_e_disables/
xtermmin said:
MM -> LP fails, yeah, but LP -> LP might work.
Looking at Post #3 in this topic, the TC downgraded from XT1528 5.1 to 5.0(.2) to mess around with rooting: http://forum.xda-developers.com/moto-e-2015/general/root-t3194165
Additionally, people have downgraded the XT1527 from 5.1 to 5.0.2 in order to restore LTE Band 12 functionality (search "downgrade"): https://www.reddit.com/r/tmobile/comments/39j0qb/psa_motos_51_update_to_the_2015_moto_e_disables/
Click to expand...
Click to collapse
Hm, maybe. Just in case, look out for any "FAILED" messages while flashing the old firmware - if any, retry that command, or flash back to the newer firmware.
Anyone go through device protection crap? I got a xt1528 from a ebay store that has tons of phones and clean esn. I got it on friday last week and still cant get in. Isnt it just a 72 hr hold or what? Also on the verizon model the message app makes it harder for the workaround and network dialer it dont work esp when youre trying to use this phone as gsm. Not sure how long to wait for the hold though. Do i still need the previous password or email that was synced before i got this phone? I hope not or else this is a brick. Ive factory reset Friday and changed password hoping that would work. Nothing so far
cell2011 said:
Anyone go through device protection crap? I got a xt1528 from a ebay store that has tons of phones and clean esn. I got it on friday last week and still cant get in. Isnt it just a 72 hr hold or what? Also on the verizon model the message app makes it harder for the workaround and network dialer it dont work esp when youre trying to use this phone as gsm. Not sure how long to wait for the hold though. Do i still need the previous password or email that was synced before i got this phone? I hope not or else this is a brick. Ive factory reset Friday and changed password hoping that would work. Nothing so far
Click to expand...
Click to collapse
"Device protection"? If it prompts you for a password on bootup even if you factory reset, then it sounds like it was locked remotely by the Android Device Manager service (original owner might have lost it or something, and remotely locked it). If that's the case, return it.
"Message app makes it harder for the workaround"? What workaround? The Verizon model has both the Hangouts message app and Verizon's Message+ app. You can choose which one you want to use.
"network dialer it dont work esp when youre trying to use this phone as gsm"? The dialer works for GSM, you just have to turn on the GSM radio. Follow the instructions in one of these topics:
http://forum.xda-developers.com/moto-e-2015/general/how-to-verizon-moto-e-2015-gsm-network-t3098953
http://forum.xda-developers.com/moto-e-2015/general/help-confirm-5-1-how-to-verizon-moto-e-t3264258
xtermmin said:
"Device protection"? If it prompts you for a password on bootup even if you factory reset, then it sounds like it was locked remotely by the Android Device Manager service (original owner might have lost it or something, and remotely locked it). If that's the case, return it.
"Message app makes it harder for the workaround"? What workaround? The Verizon model has both the Hangouts message app and Verizon's Message+ app. You can choose which one you want to use.
"network dialer it dont work esp when youre trying to use this phone as gsm"? The dialer works for GSM, you just have to turn on the GSM radio. Follow the instructions in one of these topics:
http://forum.xda-developers.com/moto-e-2015/general/how-to-verizon-moto-e-2015-gsm-network-t3098953. Cant get into hangouts app i only have wifi. Is there any settings app i can sideload
http://forum.xda-developers.com/moto-e-2015/general/help-confirm-5-1-how-to-verizon-moto-e-t3264258
Click to expand...
Click to collapse
I cant get adb to be recognized. I have minimal adb and fastboot everytime i try adb says error device not found. I can only get as far as setup wizard i know all the tricks but even the japanese input language is missing in settings language
cell2011 said:
I cant get adb to be recognized. I have minimal adb and fastboot everytime i try adb says error device not found. I can only get as far as setup wizard i know all the tricks but even the japanese input language is missing in settings language
Click to expand...
Click to collapse
Have you tried installing the Motorola PC drivers and enabling ADB in Developer Options?
As for the Japanese language input, I see it on my XT1528. It's at the very bottom of the list, right before it loops back around to Bahasa Indonesia. (日本語 Nihongo)
I can't get past setup wizard is what I'm saying. And there is no Japanese input the Google one on the keyboard that everyone refers to to get to the 10 key and privacy policy. I know the ultimate goal is to get into dev options. I've been reading. I only have winime for Japanese input for keyboard. The rest is Korean and so forth. Seems to be a newer phone maybe. Today is the 3rd day maybe by 1pm est it will work. I got the phone Fri at 1 PM and reset and changed password. How can I get adb recognized if I don't have USB debugging enabled or unknown sources for the matter. I can't look inside. Stuck at setup wizard or Google protection sign in. Hangouts don't work in shared screen
cell2011 said:
I can't get past setup wizard is what I'm saying. And there is no Japanese input the Google one on the keyboard that everyone refers to to get to the 10 key and privacy policy. I know the ultimate goal is to get into dev options. I've been reading. I only have winime for Japanese input for keyboard. The rest is Korean and so forth. Seems to be a newer phone maybe. Today is the 3rd day maybe by 1pm est it will work. I got the phone Fri at 1 PM and reset and changed password. How can I get adb recognized if I don't have USB debugging enabled or unknown sources for the matter. I can't look inside. Stuck at setup wizard or Google protection sign in. Hangouts don't work in shared screen
Click to expand...
Click to collapse
Sounds like the issue I mentioned earlier. If you can't make it past initial setup due to it asking for a Google account password, then the phone you bought has been locked by the original owner via the Android Device Manager service. The phone you bought might be lost/stolen or the seller is trying to rip you off. Unless the owner left ADB turned on, there's no way around it. Return it and get a new one.
xtermmin said:
Sounds like the issue I mentioned earlier. If you can't make it past initial setup due to it asking for a Google account password, then the phone you bought has been locked by the original owner via the Android Device Manager service. The phone you bought might be lost/stolen or the seller is trying to rip you off. Unless the owner left ADB turned on, there's no way around it. Return it and get a new one.
Click to expand...
Click to collapse
Not even flashing different firmware would work? Or the modem?
cell2011 said:
Not even flashing different firmware would work? Or the modem?
Click to expand...
Click to collapse
Install Moto Device Drivers (download from Motorola).
Boot device into fastboot mode (power off, hold Vol Down, power on).
Connect phone to your computer via USB.
Open command line, go to the Minimal ADB and Fastboot folder.
fastboot.exe devices
If it shows your device, you should be able to downgrade, but I have no clue if this will get around the ADM block.
Follow the stock firmware flash instructions in the General forum: http://forum.xda-developers.com/mot...e-restore-moto-e-2015-stock-firmware-t3044936
If not list or has a weird listing, you won't be able to flash anything. Return it.
Also, flashing modem does absolutely nothing in regards to getting around an ADM block.
Does anyone here have an extra or unlocked for that matter that they can sell. I have 20.00 i can send to someone honest. I use at&t so either xt1528 or unlocked and as long as not on that crazy 72 hour hold sign in crap. That is why im having this problem in the first place. Thanks PM me. Now at 4 days still cant get into my phone. Am i the only one that doesnt have google japanese input? If i had it i know how to bypass. This must be a newer phone all i have is the winime japanese keyboard and that doesnt do anything for me. Im looking for the a with the squirly line to long press i dont have that. I know the method to get to usb debugging etc and factory reset is the goal. But this thing is a brick in my opinion
Be very careful when buying this phone used I'm going on 10 days still have the Google verification on error device was last reset and synced with another account. Xt1528 does not have the bypass or Japanese input keyboard with the (a) to bypass. I've seen all the videos on this model it don't work. Maybe an earlier kernel or build of 5.0 when it first came out but not 5.1. This is just for xt1528 Android 5.1 you been warned. I have a paperweight now
cell2011 said:
Be very careful when buying this phone used I'm going on 10 days still have the Google verification on error device was last reset and synced with another account. Xt1528 does not have the bypass or Japanese input keyboard with the (a) to bypass. I've seen all the videos on this model it don't work. Maybe an earlier kernel or build of 5.0 when it first came out but not 5.1. This is just for xt1528 Android 5.1 you been warned. I have a paperweight now
Click to expand...
Click to collapse
Or just return it and buy one that hasn't been lost/stolen/locked by seller.
xtermmin said:
Or just return it and buy one that hasn't been lost/stolen/locked by seller.
Click to expand...
Click to collapse
Can't. I'm just looking for another now.
cell2011 said:
Not even flashing different firmware would work? Or the modem?
Click to expand...
Click to collapse
I"m in the same situation where I can't bypass the account verification on the xt1528 but in my case it isn't secondhand. The owner isn't tech savvy so they asked someone to setup a google playstore account for them. So when there was problem with the phone and the screen blacked out I factory reset the phone. Everything came back but they don't know the google account that was used so now it's stuck during setup. The japanese keyboard trick doesn't work on this model cause it's not the same one in the tutorials but I was able to get to the dialpad by viewing the motorola privacy policy and following the same instruction. My issue is I can't enable the test mode to activate ADB debugging. *#*#4636#*#* doesn't work.
dknlght said:
I"m in the same situation where I can't bypass the account verification on the xt1528 but in my case it isn't secondhand. The owner isn't tech savvy so they asked someone to setup a google playstore account for them. So when there was problem with the phone and the screen blacked out I factory reset the phone. Everything came back but they don't know the google account that was used so now it's stuck during setup. The japanese keyboard trick doesn't work on this model cause it's not the same one in the tutorials but I was able to get to the dialpad by viewing the motorola privacy policy and following the same instruction. My issue is I can't enable the test mode to activate ADB debugging. *#*#4636#*#* doesn't work.
Click to expand...
Click to collapse
Ive tried that too and its all messed up on the Verizon model. I wonder how many hundreds of phones are paperweights now
cell2011 said:
Ive tried that too and its all messed up on the Verizon model. I wonder how many hundreds of phones are paperweights now
Click to expand...
Click to collapse
man, I have a VRZ paperweight like u. my one is not 2nd hand, I tried with same mail address and password that I used before hard reset. but no luck.
I've re flashed 5.1.1. got same.
now I'm planning to downgrade 5.0. don't know if it'll work or not. coz I was already flashed 5.1.1
plz give me at least one happy news...:crying:

optimus zone 3 google verification bypass

I bought a lg optimus zone 3 off ebay.. the seller forgot to delete the google account so when i try to set up the phone it wants the info for the account that was on it before... the seller changed his password then gave me the info to get in the phone but everytime i put the info in it reset back to needing the email and password again.. heres what it says:
This device was reset.. To continue , sign in with a google account that was previously synced on this device..
is there anyway to just bypass this or some how delete the google account from the phone ?
https://forum.xda-developers.com/general/general/lgvs425pp-optimus-zone-3-stock-t3515462
Instructions there will definitely work.
May be easier option but this will 100% work because I've done it several times and each time it makes the phone "factory fresh"
I have an LGVS425PP Optimus Zone 3 on which I cannot get past the factory reset protection. It is not stolen. It does not present "Accessories" on the welcome screen after factory reset. I have tried to go into Talkback settings, "Terms of use" to open a Chrome browser and "share" as a backdoor to create a google id. Share does nothing when clicked. I also tried to right click in Chrome to get the "assist" option to go into settings, but it does not give the "assist" option. Finally, I tried the advice in this thread... using the LGUP software to "UPGRADE" to PP8.zdk. The firmware flash worked, but contrary to the assertion in this thread, the firmware upgrade did not get rid of the factory reset protection. I tried "refurbish" but the software gives an error that this firmware is not compatible with the refurbish function. So, is there any way I can circumvent the FRP on this phone? I'm out of ideas. BTW, I haven't tried the Tunglick tool because the screenshots did not show this phone in the menu of phones it can work on.

Tab S6: Factory Reset with Stock ROM and still getting "protected by Knox Cloud Service"

Recently purchased a used Galaxy Tab S6. I was warned it had a warning about the bootloader being unlocked. No big deal. The seller couldn't remember his Samsung account credentials so we couldn't factory reset at time of purchase via Settings. No big deal. I went into Download Mode and relocked the bootloader. I went into Recovery Mode and Factory Reset.
Then I ran into "This tablet is protected by Know Cloud Service. To continue setup, connect to a wi-fi or mobile network." I've done that (since I can't skip the step) and get the dreaded "Can't create work profile" error and that's as far as the set up will go.
So I used Odin to flash the latest stock ROM and factory reset again and wiped the cache and I'm still having that problem.
In download mode, I've confirmed that Knox has been tripped.
I've googled like mad and I'm not finding a solution. Can anyone help me out? I'd prefer to stay on Stock ROM so there are no hardware issues (particularly with the SPen) as I'm planning to use this device extensively for note-taking (with OneNote). However, I'm open to custom ROM if that's my best/easiest/simplest route.
Thanks in advance!
If you're able, unlock the bootloader again. When you flashed with Odin, did you use the CSC or HOME_CSC file?
V0latyle said:
If you're able, unlock the bootloader again. When you flashed with Odin, did you use the CSC or HOME_CSC file?
Click to expand...
Click to collapse
I used CSC. As I understand it, that is the "deeper" reset option.
snick17 said:
I used CSC. As I understand it, that is the "deeper" reset option.
Click to expand...
Click to collapse
Correct, that wipes user data.
Unlock the bootloader again, which will wipe the device (again), and see if it's removed the FRP. If not, you should be able to flash TWRP, from which you should be able to flash this to disable the FRP.
I can't access the developer options because I can't get through the setup wizard. So I can't flip the OEM Unlocking so the download mode doesn't give me the option to unlock. I can connect to ADB via the Recovery Mode but Fastboot doesn't see it so I can't do "oem unlock." Are there any other methods to unlock it? My friend Google hasn't found any yet.
Seller was able to login to both his Google and Samsung accounts and remove the device from them. That got me through the 100% Know Enrollment Service before it hung up in the "update" portion again. He was also able to send a message to the tablet from the Samsung account to try and release it further but, of course, since I've wiped it, that message can't get through.
I'm getting desperate. I might have bought a paperweight! Any once else have a suggestion?
Checked with the seller. He bought it from Kijiji as well from the original owner. It's always been a personal device, never an institutional one.
Last night's searching of the internet determined that the device is in "prenormal" status so I'm just going to wait 7 days and reboot. That might be sufficient. Nothing to lose at this point.

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