dual SIMS - Both AT&T - not working right. - Honor 5X Questions & Answers

My mother uses an Honor 5X with a US/Mexico roaming contract plan on AT&T for calls, and a Mexican data SIM while while living in Mexico. She is currently visiting the US and we swapped out the Mexican SIM for an AT&T go phone sim. This set up fine and worked for a day or so, after which she left my house to visit elsewhere. The next day after leaving her contract line stopped working. After consulting with an AT&T store rep, they diagnosed that the old AT&T SIM was bad and gave her a new one. She thinks, but is not sure, that in the store both lines were working, but within minutes after leaving, the contract line displayed "emergency calls only". For the next week and a half, this continued and though she occasionally received calls on her contract line, she has not been able to make calls from it. The go phone line has worked as expected (though reception was spotty when other AT&T phones had full bars at the same location.) I do not recommend that service even for occasional use, it seems definitely deprioritized.
My question is this, is it expected that 2 SIMS from the same carrier would not work at the same time in this, or any, dual sim phone? This doesn't make sense to me since each SIM has its one IMIE. Each line should be treated as a separate device.
FYI disabling the go phone SIM entirely will enable full service on the contract SIM within a minute or so. Once the gophone SIM is enabled again, the contract SIM displays "emergency call only" within a few seconds.
Thanks for your input.

theres nothing like two same sims doesnt work and all,,
its better you get it to the service center

Related

Never had a 3G connection...I think?

Hey all,
Currently using an unbranded HTC Hero on Orange, unsure if I am getting a 3G connection though, icon wise I constantly have a "G" but unsure if it should show "3G" instead, also seen an "E" a couple of times which I assume is Edge but didn't know Orange supported it.
Just wondering if a 3G icon as such actually exists? If so could it be a setting somewhere I haven't got configured correctly?
Thanks
Russ
Could be 2 things.
You have use only 2G networks checked in the settings
OR
You need a new sim, although the phone supports 3G your sim needs to as well. If you are still using an old sim which was from a non 3G mobile then you need a new one. Contact your provider to ask them for a new one (you will keep your number).
how to REALLY find out whether you are connected with 3G? i mean not just looking for that 3G symbol ;-)
barryallott said:
Could be 2 things.
You have use only 2G networks checked in the settings
OR
You need a new sim, although the phone supports 3G your sim needs to as well. If you are still using an old sim which was from a non 3G mobile then you need a new one. Contact your provider to ask them for a new one (you will keep your number).
Click to expand...
Click to collapse
I had to do this a while back, if you have never bought a 3G phone from Orange you probably have a 2G SIM. Call them and they will send you a new one for free.
So I'm right in thinking there should be a 3G icon? I'll get onto them thanks
Well in a very strange turn of events I may actually benefit from this. Having called Orange to ask for a 3G SIM (they confirmed I had 2G) they basically said it wasn't possible to do a straight swap, something about contracts.
After a bit of complaining they have basically come to the conclusion that the only way to help me out is to restart my contract from scratch and send me out a new 3G handset along with the SIM.
So not only will I have my beloved Hero running on 3G I will also have an as yet unspecified 3G handset for sale!
Just waiting for them to call back
And the handset I will be getting...a HTC Touch 3G!
Should fetch a pretty penny
Thats really bull**** why can't they swap your sim card. i had vodafone sim card i lost it and went to vodafone they give me a new sim card directly 5 minuts later it was active. its very weird that they have to give you new contract.
thats ****in crazy! i'd not accept that!
Replacing like for like isn't an issue, it's because I need to "upgrade" the SIM card as such that they have a problem.
Still, works out nicely for me considering I was only 4 months into my contract and have a pretty sweet deal of £15 a month for 200 mins, unlimited txts and 500mb data. So no complaints that I have to restart my contract.

[Q] International Roaming help

So I am going on a cruise in the Caribbean on Saturday for 5 days and the ship that I will be on has cell coverage for international roaming but when I called Verizon to activate it they declined because I have not been a customer for over one year. I need my phone to work in case of an emergency because the wife and I are leaving our 1 year old son behind with my parents. I have s-off and am on the newest ics leak firmware and radios and running rezrom 2.4. I have the lte toggle app and basically want to know if there is anyway I can be able to receive calls and messages while on vacation. Any help would be great. Thanks guys
If you check this thread:
http://forum.xda-developers.com/showthread.php?t=1421341
You will see that the Rezound can be used internationally for calls fairly easily. Data and SMS are hit or miss.
What did you ask the Verizon tech? It sounds like they thought you were asking to unlock the SIM. You don't need to unlock your SIM with the Rezound, just insert the SIM of your choice.
I have never heard of a need to have an account for a year to activate international service. Verizon will make good money on you while you roam, but it'll cost less than not activating an international plan with your current SIM and just allowing roaming manually.
Sent from my Dell Streak 7 using Tapatalk 2
Officially the Rezound is a CDMA only phone. Therefore Verizon can only set up the international operation for 40 countries (No GSM operation). Verizon has a totally separate international help group, and will even loan GSM capable phones. You can turn on the service for a short as a week. Ask for the international group, no regular store employees. They also give you a "help" number to call when you are out of the country.
For on board service, the ship has to have CDMA service as well as the more common GSM to handle a stock Rezound. And usually they become your service provider for more $$, not Verizon. You may be able to get critical messages through the cruise line if you check with them and arrange it ahead of time.
That said it international rates are expensive (data is outrageous) and even in 40 countries where Verizon shows service it is often hit or miss (like the Caymans for me). But as said before, get a GSM SIM card (check on line deals) and the phone can generally work for voice and SMS reception (not replies) in up to 160 countries depending on what card you buy. There are a number of threads that provide more info, and even ROMS like Venasaur for better international use support.

[Q] MicroSIM activation on rooted handset

A quick question around SIM activation... Due to the idiosyncratic way in which Orange activates microSIMs on upgrade handsets via Phones4U, there's a six day delay between delivery of the handet and activation of the SIM.
Hence, I've had my handset for just under a week - Orange should hopefully be activating the SIM today, but in the meantime, I've rooted the phone and installed a deodexed stock ROM.
Is this likely to prevent SIM activation? Or is it all done exclusively via the mobile network?
I can't say for certainty, but my hunch is I doubt it'll make any difference.
Slightly on-topic, sort of, I cut my normal Orange SIM down to microSIM size yesterday after realising once I'd bought the S3 it took the small one, and I had loads of trouble getting it working on the network - it'd connect for a few minutes, then I'd get the circle with a line through it, indicating not allowed or something.
Either way, seems to have settled today.

LG V60 5G UW (Verizon Version) on T-Mobile 5G

Howdy, y'all!
I was looking at a good deal locally to get an LG V60 UW 5G, but I'm on T-mobile. I was wondering if I could get it working for T-mobile's 5G bands (71, 66, 2, etc); or if there would be some issues as it's a Verizon phone originally (that's unlocked). From what I can tell is that it should work as it does have the correct bands. Any help or further info would be greatly appreciated!
Thanks,
Loubar
5G may not work. I think the Verizon version of 5G uses an mm wave radio that is different from T-Mobile.
Best of luck to you though.
Sent from my LM-V600 using Tapatalk
It doesn't work
Don't try this as I am currently stuck in this situation. I thought it would work so I bought a Verizon LG v60 and connected to T-Mobile network. Now I only have 4G and it drops to 3G to make phone calls. ? The only hope is for T-Mobile to go mm wave soon.
I have a Verizon LG-V60 UW on T-Mobile and it worked perfect on 5G in the Missouri area. I'm almost in Arkansas and I'm still getting 5-G. It used to do the shuffle where it would go from 5G down to 3G or HSPA when I would make a call which means I wasn't getting VOLTE because if I were, then it would not need to drop to 3G or anything less than 4G LTE to make phone calls. I could be wrong, but I think it's a slim chance, I suspect the deficiency is not with the hardware, i.e., the Verizon model has enough bands to support VOLTE even on T-Mobile's Sprint-T-Mobile combination of towers, (hence the ability to receive consistent 5G) but Verizon has found a way to defy the deal they signed onto when the FCC let them come in before the doors were open to bid on spectrum privately and Verizon promised to make phones that were SIM unlocked for...ever. They have been bucking that clause in the agreement ever since, but of lately they are REALLY pushing back at the FCC by locking SIMs, and the FCC has capitulated a few times IMHO by allowing Verizon to lock them under certain circumstances such as if a device is not paid off or not on their network long enough- which begs the question, what did they get from Verizon that's any different from the rest of the carriers? That is the industry standard, but I digress. Point is they want to tether their phones to their network and they have started to decide some more thoughtful ways as opposed to just defying the FCC outright by locking the SIMs, and one of them is to deny WIFI calling if you are not on their network with the V60 at least. You are directed every time the phone powers up to put in your address for 911 purposes since WIFI calling doesn't always transmit the address to the police like the E911 would on a cellular call. This is NOT a requirement, by the way, there is no law that says you can't make phone calls over wifi without appraising the police as to where to send the cops if you ever dial 911 over WiFi. But, there is no way around Verizon's interface on the LG-V60, and, as you can guess from my rant, you will never be able to successfully update your address with Verizon if you are on TMobile, or anybody else that I've seen because it will just bounce around for a few minutes of pointless waiting to come back and tell you that something went wrong and you can try again... But don't. There isn't any purpose and they know it. You won't be able to update Verizon's databases from another carrier unless maybe you still have an account with Verizon, and that's still debatable from another carrier. So no WiFi calling on other networks. Ever. Same thing goes for VoLTE. It never provisions if you are on T-Mobile. Can't, Verizon has locked the door. It did work when I first got the phone. Then, I reset the phone and since I did not have initial access to Verizon's network, it did not provision (unlock the VoLTE). Unfortunate for me, I bought my device from the internet swap site and I checked the company's IMEI checker which green-lighted the sale by giving me the false impression that the device had no blacklists for theft or financial non-payment. Then, when I tried to circumvent the new way to prevent their Verizon customers from escaping by putting in my girlfriend's Verizon SIM in long enough to provision all the barriers aforementioned, and it locked her SIM up simply because the guy sold me a phone and Verizon told me that they can say that the IMEI is good quite a while after a person sells an unpaid phone before changing their report that the phone is clear and free to it is black listed, meaning that it is almost pointless to rely on their IMEI check because anyone can sell the phone while they owe a thousand dollars on it still and then, after you give them $900, they simply quit paying and you have all the problems of a blacklisted phone even though you were told it was a-ok when you checked with them and ran the IMEI before buying the phone. It was hell trying to get my girlfriend's phone working again after they unceremoniously shut it down for punishment of putting her Verizon SIM into a Verizon phone that someone had stopped making the payments. It wasn't stolen mind you; do not put your SIM in anybody's phone if you have a Verizon SIM because they won't tell you that it offends them, they just **** your service off and now you have to contact them and if it's on s holiday weekend like it was for me, you are screwed for a couple days. I was, and I was lost- no gps and running out of gas in the middle of nowhere. Long explanation, but it could be critical if someone owns a Verizon phone or attempts to buy one and puts their SIM in it to see if it works- God can't help you if you do.
Jeesh, all that and I forgot to mention this: I now use the 5G on CDMA, but cannot make calls. I just switch the mobile network to CDMA LTE and instantly I have 5G service but only emergency calls because VoLTE is not working. Nor video calling. But when I want to make a cellular call or see my text messages I switch back to Global mode and it goes right to 3G or HSPA (most time it flips constantly between the two over and over and over) and I get my texts and am able to make non-emergency calls. It's a hassle, but what am I going to do? Verizon is the biggest bully on the block, not even the FCC can push them around, and LG bit the bullet as far as phones are concerned. SMH...
I purchased a Verizon V60 (LM-V600VM) on ebay in late December 2021 and was told by Verizon customer service this phone's IMEI will not work on Verizon's network (likely due to original account holder's non-payment fulfillment, but that private info I'm not allowed to know). I never planned to us this V60 on Verizon's network and was 99% sure it would work on both T-mobile and AT&Ts network even though it's blacklisted on Verizon's network. Well it does work on both T-mobile and AT&T networks (on Consumer Cellular plans) until just a few days ago. It now will no longer allow incoming or outgoing calls. It still does get 4GLTE data and receives/sends text messages (with photo's too). I turned on all settings I could think of but with no luck getting calls to work. I suspect calls are no longer working due to the 3G phase out requirements by the FCC to retire this frequently to make room for 5G. I also think this Verizon V60 phone does not have built-in VoLTE capability but instead uses Verizon's built-in HD voice (as a voice over network) technology to place calls when 3G is not available and used only on the Verizon network. Since this V60 is blacklisted and can never be used on Verizon's network and it looks like the 3G frequency has been retired (dropped off the face of the earth never to be resurrected again), I'm asking if anyone knows a way around my problem with not being able to place cellular calls now. I know about Google voice but that seems like a clunky patch alternative. Does anyone know if an AT&T or T-MOBILE V60 main board (motherboard) swap into a LM-V600VM Verizon phone would work in this situation???
AndyGumpp said:
I have a Verizon LG-V60 UW on T-Mobile and it worked perfect on 5G in the Missouri area. I'm almost in Arkansas and I'm still getting 5-G. It used to do the shuffle where it would go from 5G down to 3G or HSPA when I would make a call which means I wasn't getting VOLTE because if I were, then it would not need to drop to 3G or anything less than 4G LTE to make phone calls. I could be wrong, but I think it's a slim chance, I suspect the deficiency is not with the hardware, i.e., the Verizon model has enough bands to support VOLTE even on T-Mobile's Sprint-T-Mobile combination of towers, (hence the ability to receive consistent 5G) but Verizon has found a way to defy the deal they signed onto when the FCC let them come in before the doors were open to bid on spectrum privately and Verizon promised to make phones that were SIM unlocked for...ever. They have been bucking that clause in the agreement ever since, but of lately they are REALLY pushing back at the FCC by locking SIMs, and the FCC has capitulated a few times IMHO by allowing Verizon to lock them under certain circumstances such as if a device is not paid off or not on their network long enough- which begs the question, what did they get from Verizon that's any different from the rest of the carriers? That is the industry standard, but I digress. Point is they want to tether their phones to their network and they have started to decide some more thoughtful ways as opposed to just defying the FCC outright by locking the SIMs, and one of them is to deny WIFI calling if you are not on their network with the V60 at least. You are directed every time the phone powers up to put in your address for 911 purposes since WIFI calling doesn't always transmit the address to the police like the E911 would on a cellular call. This is NOT a requirement, by the way, there is no law that says you can't make phone calls over wifi without appraising the police as to where to send the cops if you ever dial 911 over WiFi. But, there is no way around Verizon's interface on the LG-V60, and, as you can guess from my rant, you will never be able to successfully update your address with Verizon if you are on TMobile, or anybody else that I've seen because it will just bounce around for a few minutes of pointless waiting to come back and tell you that something went wrong and you can try again... But don't. There isn't any purpose and they know it. You won't be able to update Verizon's databases from another carrier unless maybe you still have an account with Verizon, and that's still debatable from another carrier. So no WiFi calling on other networks. Ever. Same thing goes for VoLTE. It never provisions if you are on T-Mobile. Can't, Verizon has locked the door. It did work when I first got the phone. Then, I reset the phone and since I did not have initial access to Verizon's network, it did not provision (unlock the VoLTE). Unfortunate for me, I bought my device from the internet swap site and I checked the company's IMEI checker which green-lighted the sale by giving me the false impression that the device had no blacklists for theft or financial non-payment. Then, when I tried to circumvent the new way to prevent their Verizon customers from escaping by putting in my girlfriend's Verizon SIM in long enough to provision all the barriers aforementioned, and it locked her SIM up simply because the guy sold me a phone and Verizon told me that they can say that the IMEI is good quite a while after a person sells an unpaid phone before changing their report that the phone is clear and free to it is black listed, meaning that it is almost pointless to rely on their IMEI check because anyone can sell the phone while they owe a thousand dollars on it still and then, after you give them $900, they simply quit paying and you have all the problems of a blacklisted phone even though you were told it was a-ok when you checked with them and ran the IMEI before buying the phone. It was hell trying to get my girlfriend's phone working again after they unceremoniously shut it down for punishment of putting her Verizon SIM into a Verizon phone that someone had stopped making the payments. It wasn't stolen mind you; do not put your SIM in anybody's phone if you have a Verizon SIM because they won't tell you that it offends them, they just **** your service off and now you have to contact them and if it's on s holiday weekend like it was for me, you are screwed for a couple days. I was, and I was lost- no gps and running out of gas in the middle of nowhere. Long explanation, but it could be critical if someone owns a Verizon phone or attempts to buy one and puts their SIM in it to see if it works- God can't help you if you do.
Click to expand...
Click to collapse
Can you confirm if your Verizon LG-V60 UW is still able to make and receive calls while on T-mobiles network? My Verizon LG-V60 UW for some reason can not make calls now (on AT&T network). It use to without any problems about a couple of weeks ago. It now only gets 4GLTE data and receives/sends text, but calls can't go thru anymore
KeepCodeBreakingFree said:
Can you confirm if your Verizon LG-V60 UW is still able to make and receive calls while on T-mobiles network? My Verizon LG-V60 UW for some reason can not make calls now (on AT&T network). It use to without any problems about a couple of weeks ago. It now only gets 4GLTE data and receives/sends text, but calls can't go thru anymore
Click to expand...
Click to collapse
That's because the V60 doesn't support VoLTE anymore if you use a version of the phone not from your carrier, even then it might not work. If you use an LG v60 T-Mobile version on T-Mobile it might work, but I would count on it.
Pls LG v60 uw has; 2, 25, 41, 66, 71 SA/NSA/Sub6?
Is LG v60 uw has only 5g 260 and 261 mmwave?
AndyGumpp said:
I have a Verizon LG-V60 UW on T-Mobile and it worked perfect on 5G in the Missouri area. I'm almost in Arkansas and I'm still getting 5-G. It used to do the shuffle where it would go from 5G down to 3G or HSPA when I would make a call which means I wasn't getting VOLTE because if I were, then it would not need to drop to 3G or anything less than 4G LTE to make phone calls. I could be wrong, but I think it's a slim chance, I suspect the deficiency is not with the hardware, i.e., the Verizon model has enough bands to support VOLTE even on T-Mobile's Sprint-T-Mobile combination of towers, (hence the ability to receive consistent 5G) but Verizon has found a way to defy the deal they signed onto when the FCC let them come in before the doors were open to bid on spectrum privately and Verizon promised to make phones that were SIM unlocked for...ever. They have been bucking that clause in the agreement ever since, but of lately they are REALLY pushing back at the FCC by locking SIMs, and the FCC has capitulated a few times IMHO by allowing Verizon to lock them under certain circumstances such as if a device is not paid off or not on their network long enough- which begs the question, what did they get from Verizon that's any different from the rest of the carriers? That is the industry standard, but I digress. Point is they want to tether their phones to their network and they have started to decide some more thoughtful ways as opposed to just defying the FCC outright by locking the SIMs, and one of them is to deny WIFI calling if you are not on their network with the V60 at least. You are directed every time the phone powers up to put in your address for 911 purposes since WIFI calling doesn't always transmit the address to the police like the E911 would on a cellular call. This is NOT a requirement, by the way, there is no law that says you can't make phone calls over wifi without appraising the police as to where to send the cops if you ever dial 911 over WiFi. But, there is no way around Verizon's interface on the LG-V60, and, as you can guess from my rant, you will never be able to successfully update your address with Verizon if you are on TMobile, or anybody else that I've seen because it will just bounce around for a few minutes of pointless waiting to come back and tell you that something went wrong and you can try again... But don't. There isn't any purpose and they know it. You won't be able to update Verizon's databases from another carrier unless maybe you still have an account with Verizon, and that's still debatable from another carrier. So no WiFi calling on other networks. Ever. Same thing goes for VoLTE. It never provisions if you are on T-Mobile. Can't, Verizon has locked the door. It did work when I first got the phone. Then, I reset the phone and since I did not have initial access to Verizon's network, it did not provision (unlock the VoLTE). Unfortunate for me, I bought my device from the internet swap site and I checked the company's IMEI checker which green-lighted the sale by giving me the false impression that the device had no blacklists for theft or financial non-payment. Then, when I tried to circumvent the new way to prevent their Verizon customers from escaping by putting in my girlfriend's Verizon SIM in long enough to provision all the barriers aforementioned, and it locked her SIM up simply because the guy sold me a phone and Verizon told me that they can say that the IMEI is good quite a while after a person sells an unpaid phone before changing their report that the phone is clear and free to it is black listed, meaning that it is almost pointless to rely on their IMEI check because anyone can sell the phone while they owe a thousand dollars on it still and then, after you give them $900, they simply quit paying and you have all the problems of a blacklisted phone even though you were told it was a-ok when you checked with them and ran the IMEI before buying the phone. It was hell trying to get my girlfriend's phone working again after they unceremoniously shut it down for punishment of putting her Verizon SIM into a Verizon phone that someone had stopped making the payments. It wasn't stolen mind you; do not put your SIM in anybody's phone if you have a Verizon SIM because they won't tell you that it offends them, they just **** your service off and now you have to contact them and if it's on s holiday weekend like it was for me, you are screwed for a couple days. I was, and I was lost- no gps and running out of gas in the middle of nowhere. Long explanation, but it could be critical if someone owns a Verizon phone or attempts to buy one and puts their SIM in it to see if it works- God can't help you if you do.
Click to expand...
Click to collapse
I have an LG V60 from Verizon it worked awesome I got it when it first came out it always read 5G UW constantly never even saw 4G I lost that phone it got replaced and that phone worked perfectly fine as well now all of a sudden that phone got ran over and I'm on another replacement phone and it only reads 4G and it won't update my phone to Android 11 they told me something's wrong with my phone and I need to have the insurance company issue me another phone so the insurance company told me we can't send you another phone Verizon does not authorize replacement phones for Network signal or software issues. I talked to several texts from Verizon they had me reset the phone plug it into my laptop try to update the software that way none of it works it's stuck on Android 10 and they won't help me at all. And finally they telling me well your phone's going to search for the best signal it can get from the tires and that's all they can tell me so basically they're telling me it's getting the best signal it can which is only 4G I've had this LG V60 replacement phone for 6 months now and it hasn't read 5G once I'm so angry it sound real now I literally have to buy another one and make sure 5G UW works and make sure it can upgrade to 11 Android. Right now I don't know what to do other than at some point to buy another LG V60 it's the most unfair issue I've ever had with a smartphone device and Verizon is like the evil empire of carriers if you're not a business or corporate and y'all just a single person with an account take a care less in fact all they ever do is send me emails and texts to upgrade to a new phone so they can get more monthly payments out of me. I forgot to mention I bought the LG V60 when it first came out and I paid for it fully in cash. I swear because I'm not making phone payments did not quick to help at all

Emergency Calls Only on LTE

Hello!
Can someone please help me with this?
Everything was fine until 2-3 days ago. When all of a sudden I was unable to send text messages or make phone calls. All the while I could access internet without any issues.
If I switch to 2G or EDGE for the Subnetwork, I can make calls and send SMS.
How can I fix this?
Could dropping the phone have caused this?
Dropping could certainly break something, of course, but let's assume that's not it.
What carrier? Is the phone officially supported by them (ie, IMEI matches the carrier)? Are you on their official ROM? Does/did your VOLTE work (before and after the "few days ago")?
Some carriers are switching over to VOLTE-only setups, so they may be testing that to see what works/doesn't before they make it final. In other words, maybe your phone is not "officially" supported by VOLTE on the carrier, which is why it's failing? Without VOLTE, I think text may fail as well (even if you're not actively on a call?)
That would be my first guess. In my case, for example, I was on a US998 phone (per IMEI) running VS996 on Verizon. Since the IMEI didn't match a VZ phone, they refused to say it was compatible (even though it worked fine for many years). The IMEI stuff is a bunch of BS, but that's a whole separate topic... but I wonder if this is what you're running into. It's the carrier's way to force you into "their" device, even though it's not any different from any other variant (when the proper ROM is installed).
schwinn8 said:
Dropping could certainly break something, of course, but let's assume that's not it.
What carrier? Is the phone officially supported by them (ie, IMEI matches the carrier)? Are you on their official ROM? Does/did your VOLTE work (before and after the "few days ago")?
Some carriers are switching over to VOLTE-only setups, so they may be testing that to see what works/doesn't before they make it final. In other words, maybe your phone is not "officially" supported by VOLTE on the carrier, which is why it's failing? Without VOLTE, I think text may fail as well (even if you're not actively on a call?)
That would be my first guess. In my case, for example, I was on a US998 phone (per IMEI) running VS996 on Verizon. Since the IMEI didn't match a VZ phone, they refused to say it was compatible (even though it worked fine for many years). The IMEI stuff is a bunch of BS, but that's a whole separate topic... but I wonder if this is what you're running into. It's the carrier's way to force you into "their" device, even though it's not any different from any other variant (when the proper ROM is installed).
Click to expand...
Click to collapse
Carrier texts should theoretically still work as they are "data". It's the "voice" part of VoLTE that won't work. That's why I can still receive carrier texts on my Galaxy Note 9 with AT&T -- which still has older firmware (so I can be rooted). A few months ago, I lost the ability to make/receive phone calls on my AT&T number when 3G towers were decommissioned in my area... But luckily I have Google Voice number, which also uses "data" (VoIP) so I make/receive all my Google Voice phone calls. (That's been my main phone number for years.)
However, I no longer can make/receive AT&T phone number calls -- which is fine. I switched Google Voice settings to data/Wi-Fi only instead of piggy backing on carrier phone number. Yet, I still receive AT&T texts, which is good because my bank insists on using a "real" (carrier) phone number for SMS security code confirmation.
Amer28 said:
Hello!
Can someone please help me with this?
Everything was fine until 2-3 days ago. When all of a sudden I was unable to send text messages or make phone calls. All the while I could access internet without any issues.
If I switch to 2G or EDGE for the Subnetwork, I can make calls and send SMS.
How can I fix this?
Could dropping the phone have caused this?
Click to expand...
Click to collapse
You are in Portland? What carrier are you using that still has 2G and Edge?
ChazzMatt said:
You are in Portland? What carrier are you using that still has 2G and Edge?
Click to expand...
Click to collapse
I'm with a company that uses T-Mobile towers. I connect just fine with 4G LTE, and get reasonably good speeds over it. But when I'm on 4G, I cannot make or receive calls or text. It says Emergency Calls Only.
So far, I've tried everything. I resettled network. I looked for different APN values that may fix the issue. When I couldn't think of anything else, I did a factory reset. (I mean, I wiped Data, and all other partitions in TWRP except for System and SD Card.) There have been no changes.
I'm starting to think the issue may be hardware, I did drop the phone a couple of times the day it stopped working. Though I usually end up dropping the phone once a day or every two days. I can't believe the screen hasn't cracked yet, at all. Could a drop from 3-4 feet on hard surface like tiles damage the antenna in such a way that only 4G data works?
I'm ready to give up and buy a new phone even though I can't really afford it. It would be awesome if I can get this to work.
schwinn8 said:
Dropping could certainly break something, of course, but let's assume that's not it.
What carrier? Is the phone officially supported by them (ie, IMEI matches the carrier)? Are you on their official ROM? Does/did your VOLTE work (before and after the "few days ago")?
Some carriers are switching over to VOLTE-only setups, so they may be testing that to see what works/doesn't before they make it final. In other words, maybe your phone is not "officially" supported by VOLTE on the carrier, which is why it's failing? Without VOLTE, I think text may fail as well (even if you're not actively on a call?)
That would be my first guess. In my case, for example, I was on a US998 phone (per IMEI) running VS996 on Verizon. Since the IMEI didn't match a VZ phone, they refused to say it was compatible (even though it worked fine for many years). The IMEI stuff is a bunch of BS, but that's a whole separate topic... but I wonder if this is what you're running into. It's the carrier's way to force you into "their" device, even though it's not any different from any other variant (when the proper ROM is installed).
Click to expand...
Click to collapse
I'm on T-Mobile towers with the US998. I don't think there is an issue with IMEI. How would I connect to data with 4G if that was the case?
I never had Volte on this phone. I do recall seeing it when I first got it but I'm running stock rooted Android 9.
When I say it used to work a few days ago, I mean it just stopped working at one point. I wanted to make a phone call, and all of a sudden, I couldn't. I noticed then that it says Emergency Only sign, so I walked around the house for about 15 mins to try to get signal. Then I went to my car and drove around, but nothing.
I messed around with Network settings, and figured out that Voice and TXT worked when I switch to a lower 'Sub-Network' setting that says, "GSM / GSPR / EDGE Only".
To get 4G Data back, I have to switch it back to "LTE/Legacy 3GPP multi"
These two are found under "GSM/UMTS Settings", after clicking on "System Select" in "Mobile Networks ".
I want to also mention that my carrier website has been talking about a data migration that would affect phones using their old SIM Card.
When I saw that, I called them and had them send me a new SIM. I thought surely this must be it, but the new SIM works exactly like the old one.
Perhaps the migration or whatever it is they did that required new SIM cards just doesn't work well with my phone? Even though, before putting the order in, the rep I spoke to did check my IMEI and said that my phone is compatible.
Agreed, it doesn't sound like an IMEI issue.
FWIW, I showed a 4G connection on a phone (I don't remember if it was my V30 or a Galaxy S10+ that I was going to replace it with). On that phone, at one point, but there was no actual connection. So, the indicators aren't always accurate. That's why I thought maybe the data isn't really working, and if data isn't working then VOLTE won't work... and with many of the carriers switching off non-VOLTE calling, that could kill the ability to make calls?
In your case, you said data worked... but if VOLTE was never enabled, and the carrier dropped non-VOLTE, then, again, you may lose calling.
In any case, these were my theories. I think you're on top of the situation but I don't have any other ideas for you to try...
Instead of buying a new phone, have you considered installing and setting up Google Voice, as ChazzMatt said? I recently had to do that because AT&T's 3G shutdown meant that I could no longer place or receive calls. My quick guide on doing that is here: https://forum.xda-developers.com/t/...-based-custom-roms-when.4138223/post-87342453
I don't know why you can't also send or receive texts, but the Google Voice app has the ability to do that, so maybe try using that after you've set it up.
Amer28 said:
I'm on T-Mobile towers with the US998. I don't think there is an issue with IMEI. How would I connect to data with 4G if that was the case?
I never had Volte on this phone. I do recall seeing it when I first got it but I'm running stock rooted Android 9.
When I say it used to work a few days ago, I mean it just stopped working at one point. I wanted to make a phone call, and all of a sudden, I couldn't. I noticed then that it says Emergency Only sign, so I walked around the house for about 15 mins to try to get signal. Then I went to my car and drove around, but nothing.
I messed around with Network settings, and figured out that Voice and TXT worked when I switch to a lower 'Sub-Network' setting that says, "GSM / GSPR / EDGE Only".
To get 4G Data back, I have to switch it back to "LTE/Legacy 3GPP multi"
These two are found under "GSM/UMTS Settings", after clicking on "System Select" in "Mobile Networks ".
Click to expand...
Click to collapse
There's been reports T-Mobile which is now merged with Sprint has borked the ability for VoLTE/VoWiFi calling on US998 firmware phones (native or Frankenstein'ed). Apparently they only allow it now on T-Mobile H932, whereas pre merger they were happy to give VoLTE and voWi-Fi calling to "US998" phones
First, it was reported with new SIM cards they were distributing earlier this year. Then people who kept their old SIM cards found they didn't work after a forced "security update."
This seems to have also trickled down to the T-Mobile MVNOs.
This is why we told someone else recently they should probably convert their phone from US998 on T-Mobile to Verizon VS996 firmware.
Then get a Verizon sim card or Verizon MVNO SIM card, and activate it in an old cracked screen Verizon phone off eBay, then put that already-activated SIM card into their "VS996" V30.
They will have VoLTE and VoWi-Fi calling.
Alternatively, if you really want to stick with T-Mobile network, you can do what @osprey00 suggested -- which is get a Google Voice number and use it as a tool to forward your carrier calls to it.
You can read his post, see his experiences, and see if this would apply to you.
For ME -- I've been using Google Voice for the past 10 years as my main phone number. I ported my carrier phone number at the time to Google Voice. Then got throwaway carrier numbers (whoever had cheapest plan) but never gave those to my friends. To my friends nothing ever changed. I've had the same "number" for the past two decades.
But within the past couple years, I had to start giving my bank and my cable company my carrier phone number for SMS security codes. Very annoying, because in the past they used my Google Voice number to text me with no problem.
So, even though under my current firmware (on my rooted Note 9) I cannot get carrier phone calls, I still have LTE data. And with the LTE data, I can use Google Voice (calls and texts) because it's VoIP. I also get AT&t carrier texts, as that is also data. It's just AT&T phone calls I cannot send or receive.
AT&T deactivated the SIM card in my native US998 V30+ and sent me a replacement phone, which is a Samsung Note 9. I'm staying with AT&T for a reason. Otherwise I would probably pull the "V30" Verizon trick also.
I bought both my wife and my elderly mother 64GB V35 phones -- which is basically an upgraded 64GB V30. (They previously had native US998 V30.) AT&T gives V35 VoLTE and WiFi calling, and for them there was nothing new to learn.
ChazzMatt said:
There's been reports T-Mobile which is now merged with Sprint has borked the ability for VoLTE/VoWiFi calling on US998 firmware phones (native or Frankenstein'ed). Apparently they only allow it now on T-Mobile H932, whereas pre merger they were happy to give VoLTE and voWi-Fi calling to "US998" phones
First, it was reported with new SIM cards they were distributing earlier this year. Then people who kept their old SIM cards found they didn't work after a forced "security update."
This seems to have also trickled down to the T-Mobile MVNOs.
This is why we told someone else recently they should probably convert their phone from US998 on T-Mobile to Verizon VS996 firmware.
Then get a Verizon sim card or Verizon MVNO SIM card, and activate it in an old cracked screen Verizon phone off eBay, then put that already-activated SIM card into their "VS996" V30.
They will have VoLTE and VoWi-Fi calling.
Alternatively, if you really want to stick with T-Mobile network, you can do what @osprey00 suggested -- which is get a Google Voice number and use it as a tool to forward your carrier calls to it.
You can read his post, see his experiences, and see if this would apply to you.
For ME -- I've been using Google Voice for the past 10 years as my main phone number. I ported my carrier phone number at the time to Google Voice. Then got throwaway carrier numbers (whoever had cheapest plan) but never gave those to my friends. To my friends nothing ever changed. I've had the same "number" for the past two decades.
But within the past couple years, I had to start giving my bank and my cable company my carrier phone number for SMS security codes. Very annoying, because in the past they used my Google Voice number to text me with no problem.
So, even though under my current firmware (on my rooted Note 9) I cannot get carrier phone calls, I still have LTE data. And with the LTE data, I can use Google Voice (calls and texts) because it's VoIP. I also get AT&t carrier texts, as that is also data. It's just AT&T phone calls I cannot send or receive.
AT&T deactivated the SIM card in my native US998 V30+ and sent me a replacement phone, which is a Samsung Note 9. I'm staying with AT&T for a reason. Otherwise I would probably pull the "V30" Verizon trick also.
I bought both my wife and my elderly mother 64GB V35 phones -- which is basically an upgraded 64GB V30. (They previously had native US998 V30.) AT&T gives V35 VoLTE and WiFi calling, and for them there was nothing new to learn.
Click to expand...
Click to collapse
I think it was a hardware problem, honestly.
No matter what I did, I even tried different ROM to ensure I didn't mess around with root settings and somehow enabled or disabled something that I should not have. I tried flashing stock radios, and no, nothing would fix it.
I took my brothers phone to see if the SIM card would work with his phone, an unlocked Google FI phone. As soon as I installed the SIM, and booted up the phone, I could tell it was working perfectly even on the lock screen. Right away the status showed the name of the wireless company, and active 5G data icon on the status.
I must have damaged the internal radio or the LTE data modem when I dropped the phone last. The screen of the phone never broke even though I dropped the phone countless times, though the back glass has cracked lines all over even if the surface is still smooth and the phone continued being waterproof (I tested).
Anyway, I have since bought a new phone and the Data/Text/Talk all work perfectly on it.
I'm not sure what I'll do with this phone, as selling it wouldn't be ethical. And I doubt anyone would buy a phone with the warning that service may not work.
Ah well, I may just keep and use it as a test device.
Thanks to all who tried to help.
Amer28 said:
I think it was a hardware problem, honestly.
No matter what I did, I even tried different ROM to ensure I didn't mess around with root settings and somehow enabled or disabled something that I should not have. I tried flashing stock radios, and no, nothing would fix it.
I took my brothers phone to see if the SIM card would work with his phone, an unlocked Google FI phone. As soon as I installed the SIM, and booted up the phone, I could tell it was working perfectly even on the lock screen. Right away the status showed the name of the wireless company, and active 5G data icon on the status.
I must have damaged the internal radio or the LTE data modem when I dropped the phone last. The screen of the phone never broke even though I dropped the phone countless times, though the back glass has cracked lines all over even if the surface is still smooth and the phone continued being waterproof (I tested).
Anyway, I have since bought a new phone and the Data/Text/Talk all work perfectly on it.
I'm not sure what I'll do with this phone, as selling it wouldn't be ethical. And I doubt anyone would buy a phone with the warning that service may not work.
Ah well, I may just keep and use it as a test device.
Thanks to all who tried to help.
Click to expand...
Click to collapse
tried a rom on a j7 2015 because android 6 is going to be left and I only get emergency calls on lte and on 3g, no problem. It's not imei problem maybe exynos processor. I went back to 6.0.1 and no problem with 4g lite. By the way, I'm not in the USA.

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