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Hey guys, I just got my touch pro last week and now the keyboard wont work. No drops or water damage. It wont light up or anything. I dont want to have to go back to the sprint store, so if u guys have any suggestions that would be awesome. Thanks.
Sorry
I hate to be the bearer of bad news, but I had the same thing happen to me. I spent probably a combined total of 8 hours on the phone with different people before I got any kind of solution. I couldn't find anything online. I was out of the initial Sprint Warranty. So Sprint said, sorry, you're gonna have to pay for a whole new device. That wouldn't work, the device was just 3 months old. So I called HTC, and at first they said there was nothing they could do either, until I talked to one person who forwarded me to PCD. They were able to fix it, for free under warranty, they replaced some RFID tag (IDK what that meant, it was in this checklist of tests they sent back) and sent the phone back. All I had to pay was shipping to their Repairs center. The bad thing was, it took them 3 weeks to work on it (only 4 days were shipping there and back). I hope I have been helpful, and I am sorry about the bad news. I know the feeling.
Hey, i had the same problem but i went to sprint and change my device, the new one works perfect, my advice go back and change it.
Bigswigg said:
Hey guys, I just got my touch pro last week and now the keyboard wont work. No drops or water damage. It wont light up or anything. I dont want to have to go back to the sprint store, so if u guys have any suggestions that would be awesome. Thanks.
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i had the same problem i went to sprint and change my device, the new one works perfect, so my advice go back to the store and replace it for a new one, take care......
Not much but maybe
Had one that same thing happened. Performed hard reset and corrected it maybe temp fix though but it worked so far about a week of good use so far.
I had the same thing on my Verizon Pro, what I found was (I took mine apart) was that the cable had came loose from it's connector, I just had to reseat it and works perfect. By the way I bought it that way (got a great deal because it didn't work).
kilroy1stcav said:
I had the same thing on my Verizon Pro, what I found was (I took mine apart) was that the cable had came loose from it's connector, I just had to reseat it and works perfect. By the way I bought it that way (got a great deal because it didn't work).
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I have the same keyboard problem...it doesn't work most of the time, but once in a blue moon it will....the keyboard lights come on, but no input from keys work....so is that still a connector issue you think? Did you keyboard backlight come on?
2nd question: How do I open my TP?
Thanks.
Here's a link with the Touch Pro teardown, thanks to BigDiesel07 @ PPCGeeks. Hope this helps a bit...
http://forum.ppcgeeks.com/showthread.php?t=49932&highlight=teardown+touch+pro
G00gle26 said:
I have the same keyboard problem...it doesn't work most of the time, but once in a blue moon it will....the keyboard lights come on, but no input from keys work....so is that still a connector issue you think? Did you keyboard backlight come on?
2nd question: How do I open my TP?
Thanks.
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I am not sure if my keys lite up or not, it has been a while, but it sounds to me like a possible connection issue with it being intermittent.
happened to me twice hopefully tp2 fixes this little issue.
same problem!!! just go to sprint, they can fix the problem... "they changed my keyboard"!!!
yah me too, i took my touch pro back to Sprint and they changed the whole touch screen part of the phone for me in 45 mins and for some reason that fixed the keyboard as well, so i guess the problem is in the touch-screen part of the phone, not the keyboard itself
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
zKnuckles said:
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
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Genius! However, i am not. Your solution worked, however i fear it may be a temporary solution? I want to get this fixed while under warranty and dumb ol' me fixing it, well, now i won't have anything to show the sprint store
zKnuckles said:
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
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this worked for me! thanks!!! I was getting ready to open up the phone or go to the sprint store. You the man.
this is a very common problem because this also hppened to me.
the represenstative told me that putting on 3rd party software can help the keyboard going out
USAF22 said:
I hate to be the bearer of bad news, but I had the same thing happen to me. I spent probably a combined total of 8 hours on the phone with different people before I got any kind of solution. I couldn't find anything online. I was out of the initial Sprint Warranty. So Sprint said, sorry, you're gonna have to pay for a whole new device. That wouldn't work, the device was just 3 months old. So I called HTC, and at first they said there was nothing they could do either, until I talked to one person who forwarded me to PCD. They were able to fix it, for free under warranty, they replaced some RFID tag (IDK what that meant, it was in this checklist of tests they sent back) and sent the phone back. All I had to pay was shipping to their Repairs center. The bad thing was, it took them 3 weeks to work on it (only 4 days were shipping there and back). I hope I have been helpful, and I am sorry about the bad news. I know the feeling.
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go to your phone carrier.
demand a NIB replacement. (new in box)
it states in the manufacturing warranty that you get a NIB replacement for the keyboard. it's a known problem, tell them to call the tech department or htc tech support and they will tell the rep the same thing.
Don't leave without a NEW replacement.
Don't take a refurb(mailed out) replacement.
throwback1718 said:
this is a very common problem because this also hppened to me.
the represenstative told me that putting on 3rd party software can help the keyboard going out
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hahahahahha.
I call BS on that one. lol.
I did it... removed bat', piched key b'. it now works... eeeeeeeeyesss
Got a 0 hour touch pro less than 2months, keyboard started lagging since 2 weeks ago, then extra spaces and duplicate letters and finally died after a charging session in a hot weather day.
Removed battery and press spacebar top and bottom very hard to resit the keyboard connector fixed the issue.
Same happened to me on my Alltel CDMA Touch Pro after having owned it for about 4 weeks. It would also not shut off the screen backlight. Was very odd. Luckily, my Alltel store is literally across the alley from my house, so I ran a full backup using Sprite Backup, walked over there, and they swapped it out for a new phone within 10 minutes. Took me another 45 minutes to restore the backup, but wasn't nearly as bad as sending it away for several weeks to be repaired.
Hi guys, I'm a newbie and been roaming for a while. Anyway, I have a samsung galaxy s2 (international). Other week I dropped it in a bowl of acetone but surprisingly phone came back to life and works as good as new. However, when I finally tried the camera I noticed it was blurry unless focused, and even then, the focus was very temperamental so couldn't always guarantee a decent pic (and having kids you can't always wait for the Autofocus to work to take the pic as they don't stay In one place, lol). I bought a camera module but because I didn't read it properly I thought it was an official s2 module which I found out wasn't when I fitted it. Picture was a lot worse than the original one I had so put that one back in, at least I could get a decent pic WHEN it was working.
To be fair I could just buy a new phone but I love my s2 and don't want to fork out money for the same phone, I'd want a whole new phone to play with, and nothing takes my fancy.
So, anyway, partner has kept an eye out for spares and repairs s2's as at least when I get one I know it's going to be a proper camera module. Found one that's on Vodafone and won't turn on for £50 and there's a good chance the camera will work (if not will just bung on ebay again).
I know how to physically install it, but need advice on what to do regarding firmware? I know there's different modules (fuji, Sony etc...) so if the one I install is different from the one im currently using will I need to do something regarding software? You can't get the camera firmware updater anymore from the Samsung store so need help, please
Oh and phones Rooted but has stock room, if that makes any difference.
Hello.
I have questions for current users of P9000. I do not have this phone. I can buy new P9000 for 180 USD. What you think? It is good idea? Chinese phones are always good "on paper" but always have bugged stock roms. We have any stable rom for P9000 for daily use without pain in ass? If you had to choose, would you buy it a second time?
Please help me decide.
Regards
I bought it but I am not hapy with it.
Camera from the biginning was not well, and now stopped at all by itself. I did not drop or do something just in one day it stopped to launch.
Edge of display came of from the body. Battery drain is good if you don't use 3G.
If you want good phone search among Xiaomi , Meizu or ZTE.
For me "ZTE nubia z11 Mini" is good.
Definitely not. Gps, fast charge and camera are not good enough. Android pay does not work..buy one plus 3
Its is a good phone , interesting phone, but google pay not working, when it is working its is a great phone....
Enviado do meu SHIELD Tablet K1 através de Tapatalk
I think its all about expectations. For me after rooting and flashing Eragon ROM I am happy with what I paid for. Don't expect Samsung/Apple standards for its camera its really bad compared to those. I dont use google/android pay so that doesn't bug me.
For that price I don't think you can get anything better.
I'm not sure what Google pay is but there is no problem buying apps with the phone.
GPS is not perfect but usable, same with the camera.
Battery time is very good at least for me. Twice I have left the phone fully charge at 10 pm and att 5 am I have 100% & 99%. This is with wifi and sync on. When I hade 99% there was a Titanium Backup of all user apps 200+ in the middle of the night.
Fast charge I don't know anything about, I charge the phone during night so that would not be an issue.
I have Eragon ROM on the phone.
The physical device itself is pretty solid but the stock software, as of present, is similar to that of an early beta build.
I'd advise you don't take the leap as I believe Elephone shouldn't be encouraged for releasing an incomplete phone.
I would not buy again. External SD doesn't work at all. Had to factory reset after update to get fingerprints back. Spontaneous reboots & alarms unreliable since last OTA update. I'd spend more money and get OnePlus 3 or used OnePlus 2.
Sent from my P9000 using Tapatalk
meganox said:
I would not buy again. External SD doesn't work at all. Had to factory reset after update to get fingerprints back. Spontaneous reboots & alarms unreliable since last OTA update. I'd spend more money and get OnePlus 3 or used OnePlus 2.
Sent from my P9000 using Tapatalk
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External SD works just fine. Fingerprints dissapearing after an update of software is a known issue but a very minor inconvenience - all you have to do is add them back again. Which software version are you currently on?
20160810
I knew about the fingerprint issue but misread something from the release notes that caused me to think it had been fixed. It's not that they go missing, it's that they remain used but unrecoverable, so I went for a few weeks with only one fingerprint. No biggie.
My SD Card has never, ever worked. It's as though it's not even there. SIM works fine in that slot though.
In general I find the phone is not quite stable enough that I would recommend it to anyone else to buy, but it's not quite unstable enough that I sent it back, although I might have done if I'd had a decent spare.
Sent from my P9000 using Tapatalk
On paper it sounds good but too many bugs for me to use as a my daily driver so sent back to Amazon. GPS not great, fingerprint unlock not reliable. Unable to send or receive text without rebooting occasionally which was the biggie for me.
You get what you pay for, all phones have problems at one time or another no phone is perfect, GPS after lock works fine, finger print a bit slow but never had a problem as such, Camera isn't the problem it's the software use a different app and it's not that bad and I still have an Xperia Z1 so i can compare, Android Pay i live in the UK all bank card are contactless why fiddle about with a phone when it easier to just pull out your bank card the number of time i've stood behind some one trying to pay for something with their IPhone is mind numbing, you can make calls you can send texts you can receive calls and texts, if you have a higher budget then try something else if not this phone is as good or as bad as any.
carlx said:
You get what you pay for, all phones have problems at one time or another no phone is perfect, GPS after lock works fine, finger print a bit slow but never had a problem as such, Camera isn't the problem it's the software use a different app and it's not that bad and I still have an Xperia Z1 so i can compare, Android Pay i live in the UK all bank card are contactless why fiddle about with a phone when it easier to just pull out your bank card the number of time i've stood behind some one trying to pay for something with their IPhone is mind numbing, you can make calls you can send texts you can receive calls and texts, if you have a higher budget then try something else if not this phone is as good or as bad as any.
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I suspected exactly that, Carl.
I am considering this phone, too. Most of my friends have Apple and Samsung high ends (that what's absolutely dominates the market here in Singapore), some of them are already on the 3. device while I still have my 2 yo crappy beaten-up Zenfone 5 ... it's as well not without flaws but surprisingly solid. I'm 100% off the high end stuff. The time we payed high end money and really got something feelably and visably better is long over. Yep, more money buys me better, but now it's not always, and not 3 - 4 times better.
I bought this phone based on my Father in Law's
P5000 and thought after much research that they would only have improved the series... Specwise the P9000 should be great... The Sony 13 Megapixel camera should be awesome.. It gsm surprised me a few times in perfect conditions but anything indoors where you want to capture the moment my advice would be to use anther camera, another phone or do a quick sketch with your eyes closed....
The fact that the phone can't keep a SIM card or Sdcard in place is a major problem and means that you cannot rely I the phone if you want it as a means of communication. I have tried the tape solution, taking the SIM to the tray and the tray to the phone, without much success. BTW I have found a permanent workaround to the annoying "do you want to change the default write disk" error message that came up everyone I turned the phone on (you take the Sdcard out of the phone and put it in a drawer, then use the phone without the Sdcard - no more error message).
And now my home button is not working so I am forced to use the nav bar
Currently asking for an RMA for about the 4th time.
I cannot advise people more to avoid this phone and this company
You just broke your phone lol. Mine works fine.
Venipa said:
You just broke your phone lol. Mine works fine.
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for how long do you have this phone? mine is problably going to come this week, but im a bit concerned for the durability of the device.. Im going to buy tempered glass and a flip case (not the original cuz of the huge gap..
Ruben Craveiro said:
for how long do you have this phone? mine is problably going to come this week, but im a bit concerned for the durability of the device.. Im going to buy tempered glass and a flip case (not the original cuz of the huge gap..
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Since a week and it dropped sometimes but left no scrapes or damage.
Venipa said:
Since a week and it dropped sometimes but left no scrapes or damage.
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ok, also what rom are you using? im thinking about at least staying with stock rom for a week to see how it goes, ill change to RR or CM12.1 if i feel necessary, im also problably going to port a few stock roms from certain devices with same chipset just to see if its easy to port like on my other phone that had the MT6753 CPU..
im using CM13 its pretty sick
I have had the phone over 6 months - was getting the sdcard issue frequently in beginning but since updated to CM13 its very rare. Fantastic cheapo phone.
A great phone IMO. The ONLY time I got the sim card message was before I moved it to the second (dedicated) sim card slot and not the dual slot (dual for either sdcard or sim). No problems at all, all on original as it came to me with OTA updates only.
From your current signature, you have messed with your ZTE Kis also.......................
Hi folks how are you all doing?
So I have a question and maybe one of you will be able to awnser me.
I have a Mi6, but I got stolen last year, and a few months latter I managed to get it back. But I got it back with a few problems... The biggest one and the most annoying was the wifi, it just stopped working, I tried everything. The other annoying thing is that I only managed to install the stock rom, every other custom rom, even those MIUI based didn't work.
So, if with my original phone I already had a few problem after getting it "second hand", if I buy a used pocophone, would a simple clean up of the sellers phone enought to save me from some annoyances like the ones I had. I really doesn't like MIUI, the notification is so broke that unlocking it and installing a custom rom is a must for me
Thank you
alexandrehos said:
Hi folks how are you all doing?
So I have a question and maybe one of you will be able to awnser me.
I have a Mi6, but I got stolen last year, and a few months latter I managed to get it back. But I got it back with a few problems... The biggest one and the most annoying was the wifi, it just stopped working, I tried everything. The other annoying thing is that I only managed to install the stock rom, every other custom rom, even those MIUI based didn't work.
So, if with my original phone I already had a few problem after getting it "second hand", if I buy a used pocophone, would a simple clean up of the sellers phone enought to save me from some annoyances like the ones I had. I really doesn't like MIUI, the notification is so broke that unlocking it and installing a custom rom is a must for me
Thank you
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Never buy a 2nd hand Chinese phone-u will face hardware nightmare.
Go with Samsung flagship (max 2yrs old)if u get good offer around $100-200.
Or u can buy 2nd hand Nokia(3,5,6,7,8), they r Good old buddies.
check xda before purchase that which device hav most community support.
markmywordz said:
Never buy a 2nd hand Chinese phone-u will face hardware nightmare.
Go with Samsung flagship (max 2yrs old)if u get good offer around $100-200.
Or u can buy 2nd hand Nokia(3,5,6,7,8), they r Good old buddies.
check xda before purchase that which device hav most community support.
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Click to collapse
Thank you for your reply.
I can actually buy a second hand oneplus 6 for 5~10% more than a brand new pocophone. But the 700mAh more of the poco, the lack of a wide used quick charge technology and the screen burn in is getting me away from this option.
alexandrehos said:
Thank you for your reply.
I can actually buy a second hand oneplus 6 for 5~10% more than a brand new pocophone. But the 700mAh more of the poco, the lack of a wide used quick charge technology and the screen burn in is getting me away from this option.
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Click to collapse
As u wish.
My advice is always buy 2nd hand phone with decent hardware(quality, not quantity).
There's absolutely no harm in buying a used Poco F1 or any device for that matter, I've been buying used devices (only mobiles) since a long time and trust me I've had no issues so far. Make sure you're buying a fully functional device and there are no hardware related defects.
I'm currently using a Poco F1 that I bought few months ago and this is a used one too.
if you don't like MIUI on different level! don't buy MI fones again! I believe Mi6 was on Android ONe?
there are many other options for you to consider!
Samsung /Huwaie /Xperia /oneplus (6 is cheaper now) /nokia is on stock android but nokia has no flasher and minimum developement on xda