Hello, today, I bought a new Moto Z and updated it to the latest version(NPL25.86-30). Before updating however, I tried out some of the apps I often use and while testing a game I very often play(Love Live! School Idol Festival) I get the problem of stuttering sound. Any time I click on anything in the menu it stutters or crackles a bit, it's very annoying and hard to ignore/miss. This also occurs when playing the game, where you click very rapidly, making the stuttering/crackling sound even more apparent and unbearable.
Have anyone else heard of an issue like this and maybe knows the cause(Yes, I have searched around but haven't found anything properly similar, maybe I suck at searching)? Is it hardware related and a replacement phone might be to consider? I have yet to do any rooting or other warranty-breaking modifications.
Maybe someone else who got a Moto Z could download this specific app and see what happens for you(Be aware it might take a while to download, the app itself is 80~MB and then it will download some more, idk how much but it took like 10 mins for me).
None of my older phones(those being a Note 1 and Note 4) had issues like this(And before you ask me to just play on them, one is too old and slow and the other's internal memory have failed).
Thanks in advance, Nukezone.
Judging from the reviews of the app, I would suppose that it's a bug in the game (one of a long list) and not your device. Does your Z make this sound in any other application @Nukezone?
squallz506 said:
Judging from the reviews of the app, I would suppose that it's a bug in the game (one of a long list) and not your device. Does your Z make this sound in any other application @Nukezone?
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Click to collapse
I have tried to replicate the issue in other apps but it doesn't occur anywhere else. So I also suspect it to be app related, but at the same time it's a bit strange that this is the only phone this app have bugged on(for me at least). I'll go to a store today that got the phone on display and try to install it there and see if the error still occurs, if it does, I'll leave it at that, I love the Moto Z otherwise so I really dont want to have to return it. @squallz506
Well none of your other phones had Android 7.0. I'd install it but it's a whopping 600mb add on file.
My Note 4 does have Android 7.1. Not stock, naturally. It's internal memory is more or less broken, it works sometimes and sometimes i get mmc_read failed. Either way, it worked enough to try and start the app in question and test the issue and it does not occur on the Note 4 with Android 7(.1).
I guess I'll just live with it. Maybe a future update of either the OS or app fixes it.
Thanks for your suggestions at least. ^-^
Nukezone said:
My Note 4 does have Android 7.1. Not stock, naturally. It's internal memory is more or less broken, it works sometimes and sometimes i get mmc_read failed. Either way, it worked enough to try and start the app in question and test the issue and it does not occur on the Note 4 with Android 7(.1).
I guess I'll just live with it. Maybe a future update of either the OS or app fixes it.
Thanks for your suggestions at least. ^-^
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Android 7.0 is not Android 7.1
Of course! Take care!
Nukezone said:
I very often play(Love Live! School Idol Festival) I get the problem of stuttering sound. Any time I click on anything in the menu it stutters or crackles a bit, it's very annoying and hard to ignore/miss. This also occurs when playing the game, where you click very rapidly, making the stuttering/crackling sound even more apparent and unbearable.
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Click to collapse
My device is xiaomi Mi6 with android 7.1.1. It seems like the OS is too new for the game! I have the exact same problem: the more perfects(tap on the note) per minute the more the sound laggs. Newer game (bandori) has no problem than this SIF 2013 game.
Did you find anything? Let me know please.
Related
I have had the SG2 for 5 days now and love the look and feel of the phone, but I am having a few problems with it.
When playing "Guns n Glory" and "Robo Defence" after about 5 or 6 minutes the screen freezes. I have to press and hold the home button and go into task manager to exit from these games before I can restart them, only for the same thing to happen again.
Also, I use wireless tethering during the day with the phone on charge but about every hour or more I lose tethering on my laptop although the phone still shows it as working and also shows a good charge. The phone is not rooted.
Any advice please.
Regards
Could anyone kindly have a go at playing an intense game to see if they have a problem with the screen freezing up after 5 minutes please. I only have 2 days left to sent my phone back if it is just mine with the problem.
Thanks for any help.
greigster said:
Could anyone kindly have a go at playing an intense game to see if they have a problem with the screen freezing up after 5 minutes please. I only have 2 days left to sent my phone back if it is just mine with the problem.
Thanks for any help.
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If it's faulty, you have at least 28 days.
In fact there's a 6 months rebuttable presumption that if a fault is discovered, it was present at the time of delivery.
Don't worry about the 7 days distance selling thing. That's only if you've changed your mind but there's nothing wrong with the phone.
lemoninfluence said:
If it's faulty, you have at least 28 days.
In fact there's a 6 months rebuttable presumption that if a fault is discovered, it was present at the time of delivery.
Don't worry about the 7 days distance selling thing. That's only if you've changed your mind but there's nothing wrong with the phone.
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Click to collapse
Thanks for that.
Its just that I am not sure if it is faulty or if it is the fault of the game software. I have not seen other reports of these problems from other SG2 owners.
havent had any of these problems
been playing drag racer, tap fish, robot unicorns attack and robo defense
yes i have had the screen freeze in robo defense, i figure the program just crashed. clicking the home button got me back to android.
aceclaw said:
yes i have had the screen freeze in robo defense, i figure the program just crashed. clicking the home button got me back to android.
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Thanks for that. It seems that only the game freezes and not the phone. Like you said, a press on the home key allows me to go to task manager and close the game.........but does not save that level
Today I tried playing it without touching the edge of the screen and that seemed to help.
aceclaw said:
yes i have had the screen freeze in robo defense, i figure the program just crashed. clicking the home button got me back to android.
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Same issue here.
They've been doing a lot of updates with bug fixes and maybe they changed something that's causing it to hang since it's listed as one of the games that worked from an earlier post
also try out grave defense HD. I'm liking it much better than robo defense so far
I think what you are seeing here is a two-tiered issue:-
1. The Exynos & Mali are new and certain Games will have issues. Eventually these should be sorted either by the games developer or Samsung.
2. As you know Games go through period updates. Sometimes these updates are for the better but then there will be the occasion fixing a bug or bringing in new features will cause issues with certain phones.
Basically let the games developer know of the situation and if required send them a LogCat of your phone whilst playing the game.
Beards said:
I think what you are seeing here is a two-tiered issue:-
1. The Exynos & Mali are new and certain Games will have issues. Eventually these should be sorted either by the games developer or Samsung.
2. As you know Games go through period updates. Sometimes these updates are for the better but then there will be the occasion fixing a bug or bringing in new features will cause issues with certain phones.
Basically let the games developer know of the situation and if required send them a LogCat of your phone whilst playing the game.
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Click to collapse
Thanks for that, its just that other people have said that they are not suffering the same problem playing this game.
I encounter same problem is few more games...
List of Game encountered freeze problem:
HexDefense
3KTD
Mega Jump
There are more that I have uninstalled after it freeze.
I too have been having game freezes on my s2. Robo defence and guns and glory as the first poster said. also noticed cut the rope v1 at last box freezes alot. had my phone for almost a month, and have pushed these freezes aside as like most of you have said, most likely app fault. However im beginning to wonder if it is the phone. Its starting to become a trend. ie i get some games and some of them will freeze... really scared atm.
justusheng said:
I too have been having game freezes on my s2. Robo defence and guns and glory as the first poster said. also noticed cut the rope v1 at last box freezes alot. had my phone for almost a month, and have pushed these freezes aside as like most of you have said, most likely app fault. However im beginning to wonder if it is the phone. Its starting to become a trend. ie i get some games and some of them will freeze... really scared atm.
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Click to collapse
At least for robodefense, it runs solid without sound turned on and same goes for handful of games. Also based on the description for robodefense, it sounds like sound issue exists on atrix as well.
Cut the rope has been rock solid but I haven't reached the last level yet
Sent from my GT-I9100 using XDA App
Yea, on further reading, game developer for dungeon and dragons said it may have to do with a unstable sound system in the galaxy s2... Just got off the phone with samsung and they said that its got nothing to do with them..... looks like we'll just have to wait. Or play without sound.
Atleast i other people are having problems, so i guess its not just my phone.
Any of you have a problem with accelaration sensor after game freeze? Does your screen auto rotation work?
I'm playing some podcasts from Listen and as far as I can tell it is storing the files on /sdcard which is the internal storage. That should in no way be a bottle neck. But I'm getting clicks and pops through my headphones and even through the speaker on the back.
I've read around a few places that the available RAM may be a problem but I can't find the free version of Elixer on the market to test this out.
Anyone else experience this issue from the internal memory and been able to prevent it? Do I have a bad device? (I also have stuttering HD and DVD video recording even when set to internal.)
I don't have lots of apps installed, maybe a dozen. About 8 games, Twidroyd PRO, Listen, groupon, living social, and a flashlight app. Nothing that should be killing the phone's performance (IMO). Also I am completely stock and haven't done any rooting, etc.
Edit: I installed Elixer to view some stats and while doing so my audio stopped. This used to happen on my Moto Droid and I figured it was due to memory limitations. Sure enough my available ram on my DX2 is 45.7MB. Doesn't seem like a lot free out of 400MB. Is this normal?
bilbravo said:
Is this normal?
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Yes ,
I find pandora wont click after a fresh reboot... For a little while at least.
ph0 said:
Yes ,
I find pandora wont click after a fresh reboot... For a little while at least.
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I assume you mean "Yes" it is normal for this phone. My Motorola Droid (original) did not suffer this problem. It had it's own set of memory related problems but I never experienced clicking/skipping audio.
That being said I assume you have one. What do you intend to do about it? I'm trying to gauge other people's response as well. I'm contemplating returning it and getting another device but I really like the large screen phones and don't need 4G.
Hi, has anyone had any popping, crackling, or skipping when listening to music? I get it about twice to 3 times per hour when listening to spotify or local music. There was one time in particular where i was listening to music, when opening the recents menu and opening a recent app caused a serious crackling distortion.
Should I return my phone?
Side note: have tried safe mode. Crackling still occurs. Have tried repeating the same file. Crackilng does not occur at the same time.
Second side note: on version 119. Phillipines has no updates beyond that.
Mine does it too. This phone has more bugs than a bush tucker trial!
Haha. Yeah, it does. I've also have had apps randomly open sometimes and another music player play for a few seconds when I press play on Spotify, then return to spotify. I'm planing to try and have my handset exchanged tomorrow at the store. Hopefully they will.
I do believe this phone has really great potential, if only it wasn't so buggy.
Had too sometimes.
However, I think problem is Oreo, not the phone!
I want to believe it's oreo, since everything else on my phone works great (minus the hiccups mentioned above). No wifi or reception issues. Not even sure I want to get a replacement and do a lottery again.
so glad to see its not just me. phone is terribly buggy. settings turning on and off. sometimes after being on the phone for like 5 mins, the phone locks itself. sometimes without me even touching the phone eg when im watching youtube with it propped up on my desk. has anyone who exchanged their phone actually received one that doesnt have these issues though?
whats up with the blue light remaining on in settings when you turn a setting off? UI nightmare
Hmm. This makes me think we should run a poll so we can identify the common issues everyone is having to rule out hardware issues.
sonydesouza said:
Had too sometimes.
However, I think problem is Oreo, not the phone!
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Click to collapse
A lot has to be with Oreo as these issues don't exist in other Huawei phones. Also i wonder if some of these unreleased roms that folks are using have bugs in it compared to the official roms received via OTA.
warea said:
A lot has to be with Oreo as these issues don't exist in other Huawei phones. Also i wonder if some of these unreleased roms that folks are using have bugs in it compared to the official roms received via OTA.
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Click to collapse
Yeah me too...
I'm waiting an update !
I have some bugs with contacts sync, gmail and music popping.
Except that, everything is fine !
Ah well, i guess I'll just lean on the huawei warranty instead.
SabreFury said:
Ah well, i guess I'll just lean on the huawei warranty instead.
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Click to collapse
As you want but really think huawei is not the problem...
Hello everyone, I just got this tablet today and I'm having an issue with it. I was trying to play a music game and I noticed that when I touched both extremes of the screen the multitouch would release my fingers for some reason. I've recorded a video of it using a multitouch application just to make sure I wasn't going crazy, here it is:
Link to the Youtube video
Do you think it's defective? If anyone has this M5 10 tablet could you test it for me and see if you also have the same multitouch issue? Since I just got it today, should I return it? Or is it something that can be fixed?
Thank you.
Received mine today from Boulanger in France, i used the same software as you to test it. Everything is working fine, even with 3 or 4 fingers, using the same kind of routine you used. So i suppose that your tablet is faulty. Sorry mate.
RubyRP62 said:
Received mine today from Boulanger in France, i used the same software as you to test it. Everything is working fine, even with 3 or 4 fingers, using the same kind of routine you used. So i suppose that your tablet is faulty. Sorry mate.
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This stuff happens Thanks for testing it out! This one is going back
I have the same problem bro! You can find my post here: https://forum.xda-developers.com/showthread.php?t=3777471
I have already open a ticket on the support
Sent from my [device_name] using XDA-Developers Legacy app
I have the same issues als well. You can see it very well with the App "Multi touch test" from Spencer Studios.
Has someone more info on this issue as the tablet is useless for me with those touch problems and I will send it back if there is no fix available in the near future.
andrgin said:
I have the same issues als well. You can see it very well with the App "Multi touch test" from Spencer Studios.
Has someone more info on this issue as the tablet is useless for me with those touch problems and I will send it back if there is no fix available in the near future.
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Click to collapse
Hi Andrgin, which is your problem? In my case I have the problem only if I touch the screen with two fingers. In this case seems that the tablet, after 2 sec, can't recognize anymore the touch. I'm waiting the response of the support for the ticket that I opened, hopping that they can tell me that is only a software problem and not an hardware issue, let's see...Anyway I have your idea too, I bought this tablet to play music game and is really useless with this problem.
When I touch the screen with 2 fingers at the same time and do not move them for about 1 second the tablets looses the touch of both fingers. It does not happen if I dont put both fingers down at the same time (more than about 500ms), move the fingers around while they touch the screen. Also it does not happen with 3 or more fingers.
To me it seems like the system treats the as a gesture.
I made a video about it:
youtu.be/PXXakOw_1Hk
I also thinks that the system treats this as some kind of a weird gesture. I don't think it is related to the hardware. I'll ask the Huawei support soonish because it really is annoying with cytus 2 for example or even pdfs when you want to pan soon and have 2 fingers on it and then your touch input gets removed.
This is with the 10 pro
Could it be, I hope that you are right but is really strange that only some devices have this problem, if it is a software problem, all the devices with this software need to have the issue.
I think all have this problem. So far everybody that said he does not have this bug had tested it the wrong way. You have to place both fingers at the same time and do not move them. If you move them while touching the screen it still works.
And no I dont think it is hardware related.
I also experienced this (talked about it in another thread), but it must be more complicated than that.
It's not something that systematically happens whenever i put two fingers down a the same time. It works just fine most of the time, but occasionally notes will drop, always in the same spots, in the same songs. "Pointer location" shows the touch is still being registered, if that's anything to be trusted.
I'll take the occasion to ask again since there seem to be other people who play music games in this thread: beside the touchscreen issues, has anyone noticed a slight delay on the audio feedback? I'm talking about a 100-150 ms delay from the moment i touch the screen to the moment the corresponding sound effect plays. The touch itself is registered correctly, but the audio lags behind for some reason.
Either way, i sent back the 10.8", gonna have the 8.4" here by tomorrow i hope, will update on how this one behaves.
It does not matter where you place your fingers only that it happens at the same time (less than about 500ms) and you dont move them for about 1 second.
About audio I dont know. Most time I had sound off.
It may be a general Android Oreo bug, although the article speaks about Android 8.1, not 8.0:
https://www.xda-developers.com/android-8-1-oreo-multi-touch-bug-fixed-june-update/
Maybe Huawei used parts of Android 8.1 for the M5.
A fix from Google is planned for the June security update.
Just tested the 8.4", after installing the new update. Interestingly enough, it didn't seem to drop any inputs.
The sound delay, however, is exactly the same, and it baffles me no one else seems to notice it.
On top of that, i think i got a defective unit, as the charging speed starts off at 3300-3400 mAh, then drops to 500-600, never to rise again. So much for quickcharge.
Battery also seems to run considerably hotter for no apparent reason: 37 degrees Celsius while charging at that pitiful speed, no other apps running.
For reference, the 10.8" never exceeded 32 degrees, and that's while charging at max speed, with apps running at the same time.
Overall, this tablet has been nothing but a huge disappointment, i'll just refund it and wait for something else to come out at this point.
Edit: it charges normally when the screen is turned off. When the screen is on, the charger seems to provide enough current to offset whatever i'm consuming, plus those 500-600 extra mAh, so no matter what i'm doing that speed doesn't change. The 10.8" was charging normally, full speed minus whatever power i was drawing, so i'm still pretty sure something's not right.
@chris_g I really hope it could be the problem but wait two more months it's really frustrating! For now I haven't received yet one answer from the support...
Not really good news from Italian support, them tell me that no reports was received about our problem, so them suggested me to try to reset the device to the default to see if is a software problem. Did you guys found something else? I'm really thinking to request the replace of the device.
Just to be sure, could someone give me the mail of the international/English support? I want to try to write a mail also to them.
Cheers
I got the M5 Pro from amazon.it and the warranty check showed that I get warranty in most European countries. I opened a ticked with the Austrian support providing all the info they needed. They said they dont know of the problem so far and will forward it. This was over 1 week ago and I did not receive any response yet.
Replacing the tablet will not solve anything because every M5 (at least the 10" versions) have this bug.
And no it is not an Oreo bug because my Mate 10 (also EMUI 8.0) works fine. I guess it is some code Huawei added to support the pen.
Firmware Finder already shows a EMUI 8.1, but it is not approved for installation yet. I guess we will get Oreo 8.1 in a few weeks/months and this bug will hopefully be fixed in the new version.
andrgin said:
Firmware Finder already shows a EMUI 8.1, but it is not approved for installation yet. I guess we will get Oreo 8.1 in a few weeks/months and this bug will hopefully be fixed in the new version.
Click to expand...
Click to collapse
Don't be so optimistic on that one, as Google themselves introduced an all new multi-touch bug in the 8.1 base. Thus one bug will maybe just be replaced by another one, as Google already stated that they'll have the bug fixed in the June update soonest. Let's hope Huawei uses the patched June base to upgrade our tablet to 8.1.
Sent from my HTC U11 using XDA Labs
Huawei already ships Android 8.1 with the P20 so I guess we are getting the same code. I never heard about multi touch problems there so I guess Huawei has already replaced that faulty Google code. With all the people complaining about late Android updates for existing devices, but there is a reason most vendors wait until they release a new Android version for the masses. Google phones are simply beta test devices.
I have the 8.4" wifi model. It suffers the multi-touch problem but not the sound delay problem. I tried the drum pad app, sounds play instantly as soon as I touch them.
I come from a Nvidia Shield K1, which i was able to get a full refund on due to screen burn-in, basically upgrading to the 10.8 LTE version for 150E. Amazing deal, right? Not quite.
I mostly play rythm games on Android, and, as it turns out, this tablet seems to have serious compatibility issues with them. Playing around with the timing settings only goes so far, as there seems to be a constant delay between my inputs and their audio feedback, which, as you can imagine, inevitably throws me off when things get hectic.
In addition to that, certain notes in certain songs will ALWAYS drop, no matter what. I activated the touch screen visual feedback in developers options, so i'm 100% sure the physical tap isn't being dropped. As in, the tablet is still registering the touch, but the app for some reason "thinks" i lifted my fingers. Multitouch test also shows no issues, up to 10 simultaneous, swiping taps are registered and maintained for 30+ seconds with no fail.
On to my second point, is the color fidelity supposed to be good on this tablet? It seems to me that the "Vivid" setting oversaturates colors, especially in the red spectrum, while the absence of it makes everything look washed out. Ultimately, i couldn't find a setting i was happy with, so i did some research, and found out that most tablets include a sRGB option, since apparently android apps can't handle color accuracy well. This tablet has such option, but guess what, everytime i try to turn it on, it turns itself back off as soon as i touch any other setting or change menu. I'm not sure whether, were it working, this option would fix the colors in a way that satisfies me, but at least i'd like to try.
Did anyone else experience these issues, and can they eventually be fixed somehow? I honestly love the general look and feel of this tablet, but i'll reluctantly send it back if not, as they're a dealbreaker for me.
Regarding the audio issue, i did a side by side comparison with the Shield K1, pressing the same button in the same app, at the same time.
The M5 would sistematically lag behind by what i'd estimate between 100 and 150 milliseconds. This seems to happen in every app i downloaded from the playstore, but video playback of any kind isn't affected.
I didn't really notice at first, but now, knowing it's there makes it very noticeable, and everything feels sluggish. Could someone be so kind as to test this on their device? Maybe i just got a defective unit, but i highly doubt it.
rkim34 said:
Regarding the audio issue, i did a side by side comparison with the Shield K1, pressing the same button in the same app, at the same time.
The M5 would sistematically lag behind by what i'd estimate between 100 and 150 milliseconds. This seems to happen in every app i downloaded from the playstore, but video playback of any kind isn't affected.
I didn't really notice at first, but now, knowing it's there makes it very noticeable, and everything feels sluggish. Could someone be so kind as to test this on their device? Maybe i just got a defective unit, but i highly doubt it.
Click to expand...
Click to collapse
Which Android Version is the shield tablet running!?
Sent from my HTC U11 using XDA Labs
7.0, with January 2018 security patch. When i got it, it was running 6.0, never had this issue with it through several updates.
rkim34 said:
7.0, with January 2018 security patch. When i got it, it was running 6.0, never had this issue with it through several updates.
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Click to collapse
OK so I've none of the issues described, but am running the M5 Pro version in my end. Can't comment on the standard variant though.
Sent from my HTC U11 using XDA Labs
5m4r7ph0n36uru said:
OK so I've none of the issues described, but am running the M5 Pro version in my end. Can't comment on the standard variant though.
Sent from my HTC U11 using XDA Labs
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Click to collapse
Thank you for taking the time to test. I'll have another one sent within 2 days, let's hope it was just a weird fault, though i still doubt it. I will update when it gets here.
Edit: changed my mind and went for the refund instead, will most likely give the 8.4" a shot next.
Where did you order your tablet from?
Aredubu said:
Where did you order your tablet from?
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Click to collapse
Amazon, no way i'm buying iffy stuff like this anywhere else.
Just found these articles:
https://www.xda-developers.com/report-android-oreo-audio-latency/
https://www.androidcentral.com/nvid...ings-professional-audio-enhancements-and-more
At least now i'm sure i'm not crazy.