So, I have received a hand-me-down Nexus 9, and I start in on my usual cleanup and setup routine, only to find something very weird- my computer utterly does not notice its existence when I plug in the USB, and the USB settings are missing from their usual spot in the Storage and USB section of settings.
I eventually found the control for USB type in the Developer settings (maybe it moves when you activate those?), but the computer still doesn't know anything's connected.
Things I have confirmed:
Tablet charges fine.
The cord works for file transfer with another device (a Kindle that happened to be around)
I can change to different USB connection types- none of them work.
The computer is COMPLETELY unaware of the tablet- no mysterious entries popping up to indicate missing drivers, nothing.
WTF? I can't do most of the other steps I usually do without at least a little bit of access so I can root the thing and put in a decent recovery. Has anyone else seen something like this? Was there a fix?
Firefairy said:
So, I have received a hand-me-down Nexus 9, and I start in on my usual cleanup and setup routine, only to find something very weird- my computer utterly does not notice its existence when I plug in the USB, and the USB settings are missing from their usual spot in the Storage and USB section of settings.
I eventually found the control for USB type in the Developer settings (maybe it moves when you activate those?), but the computer still doesn't know anything's connected.
Things I have confirmed:
Tablet charges fine.
The cord works for file transfer with another device (a Kindle that happened to be around)
I can change to different USB connection types- none of them work.
The computer is COMPLETELY unaware of the tablet- no mysterious entries popping up to indicate missing drivers, nothing.
WTF? I can't do most of the other steps I usually do without at least a little bit of access so I can root the thing and put in a decent recovery. Has anyone else seen something like this? Was there a fix?
Click to expand...
Click to collapse
Try a different cable.
Boot into bootloader and see if computer sees device there
When you plug your tablet to computer a notification pops up on Nexus 9 (Charging only). Click on it and you will be able to select different connection mode.
If changing that notification mentioned in Post #3 doesn't work, updated the USB drivers in the computer Device Manager while the Nexus 9 is connected.
I had a similar issue with a Nexus 9 I bought on Swappa. I had to wiggle the usb cable, but in my situation the "data" portion of the usb port on the tablet was faulty/damaged (PTP/MTG/OTG failed). It was able to charge without issues, and by wiggling it windows would detect it but fail "usb device malfunctioned".. I ended up returning it to seller.
I've had this happen at times (only owner of my device). If you did what maelfilk suggested and no go, you either have a power-only cable (similar to what clockcycle posted) or you need to go through process of upgrading driver on PC; or, if that doesn't work, delete everything related to android USB drivers on PC. Then, let them (each device) repopulate.
Nexus 9
Related
Today i plugged my phone to the usb cable and instead of getting the usual connection option screen... nothing... The phone charges but no Data transfer. Did hard reset, still nothing.. now im stuck with the old firmware... any help plz?
might be the cable that you're using. i used before a cable that is not the original and the same thing happened to me, i.e. pc cannot recognize device.
Try Settings-->Other-->USB To Pc-->UNCHECK (enable faster data sync) this should help...
cable : original came with the phone (used to work up until b4 yesterday) also tried another micro usb cable that came with me N900 but still nothing.
I did the un-check "enable faster sync" still nothing
Did soft reset, hard reset using volume keys, and factory reset from phone setting itself. still nothing.. the phone charges.. but no data transfer.. its something to do with the phone because i tried multiple PC's the phone doesn't bring up the connection type option page
Epiclipto said:
Today i plugged my phone to the usb cable and instead of getting the usual connection option screen... nothing... The phone charges but no Data transfer. Did hard reset, still nothing.. now im stuck with the old firmware... any help plz?
Click to expand...
Click to collapse
Altho u have tried with diff PCs,try reinstalling MS Activesync on one PC.
did that too
when you make/recieve a call, does the loudspeaker come on?
nope everything is normal except no data transfer when connected to usb...
Epiclipto said:
did that too
Click to expand...
Click to collapse
Now pls chek whether USB2 is enabled in your PC Bios...
The cable used to work before, and I tried it on multiple PCs, how can it be that USB2 is diasbled?
Epiclipto said:
The cable used to work before, and I tried it on multiple PCs, how can it be that USB2 is diasbled?
Click to expand...
Click to collapse
No harm in checking.Infact i faced similar issue once and the USB2 was disabled.It took me an entire week to diagnose the problem.These PCs have got a mind of their own and do mischievous things on their own without our knowledge.
But since its not working on multiple PCs,i am not sure.We'll hav 2 wait 4 a solution i guess...
hmmmm.. would a full system format and re-install be possible? and would it fix it? (talking bout on the phone)
HELP, HELP
SAME PROBLEM WITH HTC2 T0MOBILE
even on the boot loader screen, it charges but no USB stuck on serial.
even when on sleep mode and plug the cable orange led is on but it didn't wake up for choose (active syn or stoeag memory)
PLEASE HELP
i can do nothing, HSPL or rom upgrade
the cable and the USB drivers are tested more than 100 times
Most horror problems I had with the USB sync have been down to not having the latest version fo Activesync from microsoft. Uninstall the old version thwen reboot - now download the 4.5 version which I think is the newest and last version they made (unless im out of date) and then reboot the machine, then connect up the phone - but not immediately after the machine has booted wait a couple on mins, Windows takes longer than it often appears to be ready to go. One your hard drive led flashing light has settled down it is probably time to try. Then see if it finds all the devices in your phone.
If it doesnt go into the control panel and double click system, hardware tab, then select device manager and see if there are any devices with a yellow sign with a "!" in them. If there are delete them and then unplug the phone and plug it back in again. It might get past some stuck things. If it doesnt see anything new on device manager theres a menu at the top and look for "scan for hardware changes" this gives teh device manager another look at what its got connected.
If that fails open up the USB section under in device manager - its got a little plus next to it, press that plus and it open up all the names of chips you have for your USB control on the pc's motherboard. Write down the numbers and go and get the correct up to date drivers for that type of USB and install them. Then try the process again. Sometimes deleting the USB drivers and just doing a "scan for hardware changes" again, will reset the USB drivers and start things working, however it can get tricky if your using USB mouse and Keyboard to select anything if you delete the USB, because thats what the KM/mouse relies on to control teh machine, so have a PS2 mouse plugged in if you can. If that fails I would suggest reinstalling windows as its probably knackered. It amazing how things start to work wonderfully on a fresh copy of windows.
I have been where you are! And tried every suggestion that was given here. It all came down to the cord. I actually went through 3 different cords before I found one that worked and found that by accident. I bought an external drive and that cord works. For whatever reason, that is the only cord that now works for me. I only use it for data transfers. i use the other cords for charging.
Samsung fascinate
rooted
windows 7 with Samsung 64 bit drivers installed
back to stock DL01 and then OTA DL09 about five times today.
Here is the problem, when i mount my phone, intermittantly Windows 7 doesnt give me the pop up window that lets me view my sd card files. It gives me a pop up window with 2 choices:
Option # 1. View your files - this really doesnt let me view anything except 4 files one of them being a " Bootloader file "
Option # 2. Install Bootstrap Loader exe.
I have had my phone since september and rooted, rom"ed OTA"ed all of it and today this started happening.
When i look in Drives and Printers my phone is listed as a CD Drive and not a Mass Storage Drive.
Just curious if any one else has had this issue and what might have caused it to start happening.
I installed Samsung Kies earlier this afternoon but uninstalled it since it was pretty much worthless to fascinate owners and the U.S. isnt supported.
Any input would be appreciated. Thanks in advanced for any info.
have you tried re downloading the drivers from samsung.com? it worked for me.
This has been talked about in several places already. It is a common bug with DL09. The best solution is to flash one of adrynalyne's 1/18 test kernels found here. I hope this helps!
BTW: make sure it is one of the kernels with the cd fix
when im on 2.1 aosp, i have that same issue, to fix reboot with debugging enabled
Seems to be related to some new 'Media sync' option.
I did some playing around and the following seemed to let me 'mount'
the phones as before. ( But I dont like it. )
Hoping for some direction from Verizon tech on
a) what is media sync ?
b) how do I turn off permanently If I dont need or want to use it?
Unplug phone from usb cable.
Then on Phone... Menu...Settings..USB settings
Change to ' Ask on connection'.
then press home button.
Plug in USB cable.
When prompted...Press 'Mass storage'.
Now wait...wait..wait. Took about 30 to 45 seconds.
Annunciator bar should have usb symbol. Drag it open.
Press usb connected....Press Mount..
My laptop now recognized the SD card on E drive.
Copy files as usual.
When done...Open Anunciator bar and 'Turn Off' USB storage.
Media Sync is a mode that allows programs such as Windows Media Player and Rhapsody to access your SD card and copy over DRM protected music.
Sent from my Samsung Fascinate
Thanks for this, it worked
not sure if it helps with the problems with 2.2 but whenever i had this issue on 2.1 this is what i did, turn off your phone with the usb cable in and turn it back on with the phone still plugged in. It always seemed to work for me
From your homescreen when you hit menu go to usb settings then make sure the little radio button for mass storage device is selected. That was my problem after the latest OTA from verizon. Also it takes like 15 seconds for it to all sync up.
i have searched these forums hi and low, googled, etc. still cant find an answer....
on djo5,dl09 i was able to plug my phone into the usb port in my car, then mount my sd card, and it would automatically connect and find my music and start playing it.
on either dl30, or eb01, i cannot get it to work.
it is very frustrating. everytime i try, (all different combinations debugging on/off mass storage/ ask on connect, etc.)
i get a "device connect failed" message.
does anyone else have this issue?
has anyone been able to get this to work?
Another fix when it shows up as a CD-ROM drive is to right click and eject. Seems to work every time for me.
Sent from my SCH-I500 using XDA App
zparlet said:
not sure if it helps with the problems with 2.2 but whenever i had this issue on 2.1 this is what i did, turn off your phone with the usb cable in and turn it back on with the phone still plugged in. It always seemed to work for me
Click to expand...
Click to collapse
Thanks your idea of reboot while still plugged in saved me. Tried every other idea with no cure.
Thanks for the post.
Just installed Superclean 2.6 and had issues. I tried ejecting the CD Rom device in Windows, but that didn't work. I changed the usb settings from Mass Storage to Ask On Connection and then tried it again. This time I received the Android guy asking to mount the drive. Yay! It worked! It does however show both a CD rom drive and the mass storage drive in Windows XP.
On another note, I found that if I plug in my phone without unlocking the password first it locks up the phone until I unplug the usb cable attached to the pc.
Make sure you are using a USB cable that has a good connection (like the original one). I bought some aftermarket cables, and while they are good enough for charging, I really think they fit too loose to keep a secure connection.
apnews said:
Seems to be related to some new 'Media sync' option.
I did some playing around and the following seemed to let me 'mount'
the phones as before. ( But I dont like it. )
Hoping for some direction from Verizon tech on
a) what is media sync ?
b) how do I turn off permanently If I dont need or want to use it?
Unplug phone from usb cable.
Then on Phone... Menu...Settings..USB settings
Change to ' Ask on connection'.
then press home button.
Plug in USB cable.
When prompted...Press 'Mass storage'.
Now wait...wait..wait. Took about 30 to 45 seconds.
Annunciator bar should have usb symbol. Drag it open.
Press usb connected....Press Mount..
My laptop now recognized the SD card on E drive.
Copy files as usual.
When done...Open Anunciator bar and 'Turn Off' USB storage.
Click to expand...
Click to collapse
4GivenByChrist said:
Another fix when it shows up as a CD-ROM drive is to right click and eject. Seems to work every time for me.
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
Thanks guys, this combination worked perfectly for me.
Just fyi, this is due to Verizon bloatware that has been inserted I to the kernel. Adrynalyne and company managed to flush it out of the Eclair kernel, but since we don't have kernel source code for the Froyo kernel yet, there's nothing that can be done at this time. When source is available, this will be fixed by our devs.
Sent from XDA Premium on my Super Clean Fascinate
I have a really weird problem. My computer won't recognize my SGS2 is connected to the computer at all. Meaning no notification sound, no device change in device manager, nor any prompt to install a new driver. I've tried in both MTP and Mass Storage. What's even weirder is that it detects the phone in Odin mode and even installs the correct drivers. I've tried just about everything I could think of, such as the following:
-Cleaning the microUSB port with alcohol & new tooth brush
-lifting the microUSB connector slightly
-Using a toothpick to try to pick out any residue in mUSB port.
-Connecting while TWLaucher is set as default
-Using Wireless & Network setting > USB utilities.
-Taking out the sim card and external microSD card and booting & rebooting it.
-Restoring the stock Firmware
-Different wires, including an untouched mUSB wire that came with the phone.
-Different computer that doesn't have Kies or the said drivers installed. (Still didn't make a notification sound or bring up the "new device" prompt)
I just want to make sure I tried everything possible before sending it in for repairs.
EDIT: Oh forgot to mention that I had other problems before getting to this one. About a week ago Car mode would always activate by itself constantly. Even during use. Also the phone would refuse to stay turned off. After booting down, the phone would turn off. However, after some random amount of time, the phone would turn on by itself. During that time, connecting the USB wouldn't keep charging the phone. The phone would go between connected and disconnected randomly. Sometime off and on multiple times with in seconds. Other times would charge for hours and randomly stop charging. I've gotten the phone to charge whenever its connected now by cleaning the port, but the computer still can't recognize it as a device. Also the screen will randomly turn on, plugged in or not, and I have to manually turn it off again. However, if I turn it off right away it seems to lock up. So I have to unlock the phone the press the power button again to lock and turn off the screen. Don't know if this information helps.
likwidsage said:
I have a really weird problem. My computer won't recognize my SGS2 is connected to the computer at all. Meaning no notification sound, no device change in device manager, nor any prompt to install a new driver. I've tried in both MTP and Mass Storage. What's even weirder is that it detects the phone in Odin mode and even installs the correct drivers. I've tried just about everything I could think of, such as the following:
-Cleaning the microUSB port with alcohol & new tooth brush
-lifting the microUSB connector slightly
-Using a toothpick to try to pick out any residue in mUSB port.
-Connecting while TWLaucher is set as default
-Using Wireless & Network setting > USB utilities.
-Taking out the sim card and external microSD card and booting & rebooting it.
-Restoring the stock Firmware
-Different wires, including an untouched mUSB wire that came with the phone.
-Different computer that doesn't have Kies or the said drivers installed. (Still didn't make a notification sound or bring up the "new device" prompt)
I just want to make sure I tried everything possible before sending it in for repairs.
Click to expand...
Click to collapse
Try another usb port, sometimes that helps or reinstall the usb drivers in Kies
Ignore, hadn't read all he'd tried.
Bump: Additional information.
Same problem here
I have exactly the same problem!!
My thought is that the USB connector get wet and stopped working properly. As fas as i know, USB connector is composed by 3 cables, one for charging, one for data transfer and another one to detect Car Dock.
It seems that Odin is using Car Dock cable (?¿?¿) instead of Data, so you can use Odin and not Data.
Also that would explain why car mode just kicks in by itself (short circuit between car cable and probably power cable).
I will also sent it to a SAT, since i tried everything via software....
I have the same problem. Try plugging into a mates laptop, see if it works on their one.
I have created a thread on this, check it out http://forum.xda-developers.com/showthread.php?t=1642998
Really don't understand this!
Mine is showing up sometimes.. :s little hit and miss
Sent from my GT-I9100 using xda premium
Well, I wrote a very thorough post explaining my situation, and when I tried to post it I was informed I was trying to register for my forum account instead. *facepalm* So with that thirty minutes wasted, let's try this again.
I have a Kindle Fire HDX 7. Software 4.5.2. I rooted it with an exploit, deleted some Metrics system files, and then after rebooting came up to a broken "desktop." The main Favorites window flashes from white to gray at me, there are no icons in it. I can't run any apps. I can get to the Settings menu, enable ADB, MTP, etc., but I can't turn on Wi-Fi or do updates. I did a Factory Reset, but that just erased all my content. If I reboot from this situation, I get stuck at the orange animated logo screen forever. If I hold the Volume + button and choose Factory Default from there, I can get back to the flashing Favorites desktop window, but still can't do anything just as before.
I have installed the Android SDK for Windows, installed the adb_usb.ini files, and the device is not recognized by Windows at all. It charges, but that's it. I tried using Ubuntu and SoupKit. They also don't see the Kindle as being there. No matter how many times I reboot the Kindle, all the SoupKit commands just hang at "Waiting for Device".
I made a Factory Cable. When I plug it in, the Kindle doesn't turn on. Holding down the power button does nothing. If I plug back in a regular USB, it turns right on. If I plug the Factory Cable in at the Flashing favorites screen, I hear the "plugged in" chime and the charging icon appears on the battery, but nothing else happens. If I try to reboot from there, with the Factory Cable still in, it shuts down but won't restart. I am open to the possibility I messed up the cable, but continuity seems good with my meter from both ends of the cable and from the solder joints to the micro-USB end, etc.
Has anyone seen the flashing desktop behavior? What should I be doing to try to get my Kindle recognized, so I can push the stock firmware back to it to fix this? Any help would be greatly appreciated. I made a foolish mistake and I can't seem to correct it myself, so I'm hoping someone else out there has the answer I'm overlooking. Thank you for your time.
Make sure you have the Kindle Fire ADB drivers installed.
EncryptedCurse said:
Make sure you have the (link text clipped due to restrictions on <10 posters) installed.
Click to expand...
Click to collapse
I had already installed the Google USB driver using the SDK Manager, and also modified adb_usb.ini and so forth, to no effect. I tried the instructions at the above link, though, since that Add-On site was something new. It appears some things have changed since that article was written, though, since the only thing available from the Add-On site from Amazon now is just the Kindle USB driver. I installed it, but Windows still doesn't recognize the Kindle. I rebooted the computer and the Kindle just to be sure.
To be clear, when I say it doesn't recognize it, I mean it doesn't even appear in Device Manager as an unknown device. No matter which computer, USB port, or cable I use, Windows 7 and Ubuntu simply do not see a device as there. The Kindle chimes and shows the charging icon, but Windows doesn't see anything as being plugged in.
From what I'm reading, it appears the factory cable I made is useless with the Fire HDX line.
I notice that the SuperSU app is still installed for what it's worth. I can't run anything, so it's kind of hopeless. I can't seem to find the original exploit that I used, but I basically just tapped a button that said "Gimme Root" and then I had super user access. Dangerous, dangerous super user access.
I'm not opposed to opening the Kindle up and tinkering with things, if there's any chance that will help correct this problem.
Valence1981 said:
I made a Factory Cable. When I plug it in, the Kindle doesn't turn on. Holding down the power button does nothing. If I plug back in a regular USB, it turns right on. If I plug the Factory Cable in at the Flashing favorites screen, I hear the "plugged in" chime and the charging icon appears on the battery, but nothing else happens. If I try to reboot from there, with the Factory Cable still in, it shuts down but won't restart. I am open to the possibility I messed up the cable, but continuity seems good with my meter from both ends of the cable and from the solder joints to the micro-USB end, etc.
Click to expand...
Click to collapse
"Factory cables" (sometimes called fastboot cable) are useless on all HDX models. Stick with a standard, high quality USB cable. I realize this seems counter intuitive but Amazon has done their best to make the latest generation of devices inaccessible to those looking to leverage the hardware or simply recover and non-functioning device.
Your issue with 'seeing the device' is likely due to Windows drivers. If the suggestion from @EncryptedCurse doesn't work suggest deleting all related entries from device manager when the device is tethered, reboot and then reconnect. Windows should install the correct drivers assuming you downloaded the Kindle specific ones in advance. There are shortcuts to this procedure (eg: a reboot really isn't necessary) if you know your way around Windows.
Davey126 said:
"Factory cables" (sometimes called fastboot cable) are useless on all HDX models. Stick with a standard, high quality USB cable. I realize this seems counter intuitive but Amazon has done their best to make the latest generation of devices inaccessible to those looking to leverage the hardware or simply recover and non-functioning device.
Your issue with 'seeing the device' is likely due to Windows drivers. If the suggestion from @EncryptedCurse doesn't work suggest deleting all related entries from device manager when the device is tethered, reboot and then reconnect. Windows should install the correct drivers assuming you downloaded the Kindle specific ones in advance. There are shortcuts to this procedure (eg: a reboot really isn't necessary) if you know your way around Windows.
Click to expand...
Click to collapse
I plugged the Kindle in (I'm at the Settings menu on it, since staying at the launcher/home/favorites screen just threatens to give me epilepsy with its constant flashing), I removed all the USB host controllers and root hubs, then scanned for hardware changes to reinstall them. The Kindle is not found, as a recognized device or an unknown one. As I said, when I boot from a thumb drive into Ubuntu, it doesn't find it either. When I run adb devices, it says no device is found. I have heard of people getting it to take ADB commands anyway, despite the not found error, by just repeatedly rebooting the Kindle, but it hasn't worked for me.
Valence1981 said:
I plugged the Kindle in (I'm at the Settings menu on it, since staying at the launcher/home/favorites screen just threatens to give me epilepsy with its constant flashing), I removed all the USB host controllers and root hubs, then scanned for hardware changes to reinstall them. The Kindle is not found, as a recognized device or an unknown one. As I said, when I boot from a thumb drive into Ubuntu, it doesn't find it either. When I run adb devices, it says no device is found. I have heard of people getting it to take ADB commands anyway, despite the not found error, by just repeatedly rebooting the Kindle, but it hasn't worked for me.
Click to expand...
Click to collapse
My bad - I overlooked some key details in your original post even though clearly stated. If you are not seeing the the device from any host (and you have certainly done the things I would have suggested) there is little you can do to recover via standard methods. A couple longshot suggestions:
- change cables. I know you tried a homebuilt cable but grab a couple standard cables just to rule out a bad wire; crappy usb cables are more common than people think
- check for a bent/missing pin in the micro-usb port; possible you aren't making a data connection (for others benefit, data and charge use different pins)
I realize both the above are highly unlikely given the sequence of events that lead up to your current problem. Running out of ideas ...
I doubt this will help, but one long shot on Windows is try to use the HDX toolkit to install the adv drivers. It won't do anything else with this build, but if this is a driver issue, it could possibly fix it. Also, if you can try revoking adb permissions if you can get to that window and try a different usb port.
These are all last ditch efforts though.
I tried the HDXToolkit driver install. It seemed promising, but it still doesn't see the Kindle. Checking the connector to see if the data pins were damaged was a good idea, but unfortunately they look unmangled. I am using a regular USB cable at this point, by the way.
I can't disable ADB mode on the Kindle itself. I can go to the Developer menu and try to disable it, but it just kicks me back to Settings and the option stays set to On when I go back to it. I can switch between MTP and CTP for whatever that's worth.
I appreciate the optimism. I'm quite upset with myself for doing this to my Kindle, as I really was getting a lot of use out of it. I can't help but be a little mad at Amazon, too, for making it so hard to fix this.
Oh, I was also going to mention that when I go to the stock recovery window with the option between reboot and factory restore, at the bottom under the Kindle logo it says "No Command" not sure what the significance is of that. I've seen where some people get a lot of error messages in that area.
Valence1981 said:
I tried the HDXToolkit driver install. It seemed promising, but it still doesn't see the Kindle. Checking the connector to see if the data pins were damaged was a good idea, but unfortunately they look unmangled. I am using a regular USB cable at this point, by the way.
I can't disable ADB mode on the Kindle itself. I can go to the Developer menu and try to disable it, but it just kicks me back to Settings and the option stays set to On when I go back to it. I can switch between MTP and CTP for whatever that's worth.
I appreciate the optimism. I'm quite upset with myself for doing this to my Kindle, as I really was getting a lot of use out of it. I can't help but be a little mad at Amazon, too, for making it so hard to fix this.
Oh, I was also going to mention that when I go to the stock recovery window with the option between reboot and factory restore, at the bottom under the Kindle logo it says "No Command" not sure what the significance is of that. I've seen where some people get a lot of error messages in that area.
Click to expand...
Click to collapse
Some very left-field ideas:
- try enabling bluetooth. Obviously if you can get that working there is a way to move files to/from device which might provide additional repair/recovery options.
- there is a rumor that long pressing power (40+ sec) performs some type of 'hard reset' on the device. Never see it work but worth a try.
If the device is still within warranty reach out to Amazon. They are pretty good about providing replacements (say it died during an update) although it will likely be a refurb. Who knows, might get one with a low enough fimware level to unlock. That opens a entirely new set of options.
It would appear that the HDX can't use Bluetooth for file transfers, only for connecting peripherals like keyboards and speakers. I'm going to try it anyway.
I have done the long power button hold down, but it doesn't seem to do anything.
I believe I should be in warranty. I got my Kindle for Christmas, so it's only about 6 months old. I'd rather not have to lie to customer service, though. So I'm still prodding at this trying to find a solution. If I could just get WiFi to work, so I could download a firmware update, I think that might help, but of course everytime I put in my network information and tell it to save it, it kicks me back to the Settings window and I get no connection.
The 40 second Hard Reset never worked in my case, although My Kindle didn't even boot up after my stupidity.
Valence1981 said:
It would appear that the HDX can't use Bluetooth for file transfers, only for connecting peripherals like keyboards and speakers. I'm going to try it anyway.
I have done the long power button hold down, but it doesn't seem to do anything.
I believe I should be in warranty. I got my Kindle for Christmas, so it's only about 6 months old. I'd rather not have to lie to customer service, though. So I'm still prodding at this trying to find a solution. If I could just get WiFi to work, so I could download a firmware update, I think that might help, but of course everytime I put in my network information and tell it to save it, it kicks me back to the Settings window and I get no connection.
Click to expand...
Click to collapse
Understand the ethical concern. Stating it died during an update is technically correct provided you don't indicate who was doing the updating. If asked if the device is rooted then you should come clean (which could impact Amazon's decision whether to replace). I have a great relationship with Amazon and believe honesty will ultimately get you further than deception.
So it doesn't appear there is anything else I can do about this. The Kindle isn't recognized by any computer I have, using Windows XP or 7, or using Ubuntu. I read that XP might be able to see it if I disabled ADB, but it's permanently turned on and if I try to turn it off it kicks me back to the Settings menu without actually changing the setting. Since no computer can see it, I don't think there is anything I can do to recover it. Unless someone figures out a way to flash the ROM by taking the thing apart and doing it manually, which I don't think is going to happen anytime soon. I can't believe I ruined my Kindle. Looks like all that's left is contacting support and seeing if they'll help me with a replacement.
Actually, one other thing. If I have to send the old one back, won't they notice that SuperSU is installed and realize what I did?
Valence1981 said:
So it doesn't appear there is anything else I can do about this. The Kindle isn't recognized by any computer I have, using Windows XP or 7, or using Ubuntu. I read that XP might be able to see it if I disabled ADB, but it's permanently turned on and if I try to turn it off it kicks me back to the Settings menu without actually changing the setting. Since no computer can see it, I don't think there is anything I can do to recover it. Unless someone figures out a way to flash the ROM by taking the thing apart and doing it manually, which I don't think is going to happen anytime soon. I can't believe I ruined my Kindle. Looks like all that's left is contacting support and seeing if they'll help me with a replacement.
Actually, one other thing. If I have to send the old one back, won't they notice that SuperSU is installed and realize what I did?
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Sorry for your troubles. Amazon is pretty easy going - at least in my region. If the device is in warranty and you simply describe the symptoms without going into too much detail you should get a replacement. I don't believe they inspect devices beyond looking for obvious physical damage. The device will likely get 'reprogrammed' and be sold as a refurb. It makes little economic sense to have a tech inspect returned devices unless they are looking for something specific or a pattern of failures. Good luck.
Any have file APQ8074.hex and 8074_msimage.mbn for unbrick QHUSB?
Running 5.1.1, I've tried installing the latest drivers from verizon & LG along with Windows10-KB3010081-x64.msu on two Windows 10 machines, and just the drivers on one Windows 7 machine.
When connecting the phone it displays it's charging. If I tape where it says "Battery full, safe to unplug charger" it closes the app drawer.
I've switched between MTP and PTP in storage settings-nothing happens.
I've turned on USB debug in developer options, still no go-the device does not show up in device manager at all.
I've tried the micro USB cable that came with my phone, along with a high speed insignia cable, and two cables that came with kindle fire tablets of various generations.
I've tried using the LG Suite-nothing happens, doesn't discover the device which I was expecting since it doesn't appear in device manager at all.
I've also factory reset the phone, it's never been rooted or had a ROM flashed, completely stock.
Anyone have any idea what I can do from here?