Other people can't hear me - Galaxy S6 Edge Q&A, Help & Troubleshooting

I don't know whats up with my S6, it has been working fine until I put a case on and half the time, other people can't hear me and the call cuts off. I've taken the case off and this hasn't helped at all. I've restarted my phone many times and it's still not fixed. What do I do?

h4mza said:
I don't know whats up with my S6, it has been working fine until I put a case on and half the time, other people can't hear me and the call cuts off. I've taken the case off and this hasn't helped at all. I've restarted my phone many times and it's still not fixed. What do I do?
Click to expand...
Click to collapse
Clean the mic hole... There's a possibility it's stuck with dirt. Just use a needle or toothpick to clean it , do it gently.

Related

Audio-Jack Issue

Hi All...
I was listening to some tunes on the Mozart today with my hands-free plugged into the device... and later when i tried playing audio songs over the speaker, it didn't output the sound.
To cut a long story short, even though i've plugged in and taken out the hands free numerous times, the phone still/always thinks that i have the hands free plugged in... thus no audio over speakers and i can't answer phones either without either plugging in the hands-free or turning on the speaker phone...
Any ideas on how to get this corrected?
Regards.
I have made an reset and solved the problem!
soft_sainty said:
I have made an reset and solved the problem!
Click to expand...
Click to collapse
I soft-reset the phone multiple times without success... and finally did a a hard-reset, but the problem persists!
Frustrated!!!
Ok.... so here's it got fixed... FINALLY!
I was at the gym today and while working on a machine, the phone slid out of my pocket and fell onto the floor... And VOILA!!! It now works properly!
So if you ever run into this weird ****ty problem and have already tried putting in and taking out the handsfree/headset as well as soft-reset and hard reset... then just hold the device at waist length and let it fall onto the floor...
i'm guessing when you plug in the hand free, it actually push something down and doesn't come back up, that's why it keep on remains on hand free mode. Just my 2cent, probably a strip on the phone to see the hardware design.
ching4ever said:
i'm guessing when you plug in the hand free, it actually push something down and doesn't come back up, that's why it keep on remains on hand free mode. Just my 2cent, probably a strip on the phone to see the hardware design.
Click to expand...
Click to collapse
That's my thought was... but i tried using a pin to touch every single pin i could find in the hole... but no luck with that.
Ever since i dropped the phone and it started working properly again, i haven't had this problem again...
msalmank said:
Ok.... so here's it got fixed... FINALLY!
I was at the gym today and while working on a machine, the phone slid out of my pocket and fell onto the floor... And VOILA!!! It now works properly!
So if you ever run into this weird ****ty problem and have already tried putting in and taking out the handsfree/headset as well as soft-reset and hard reset... then just hold the device at waist length and let it fall onto the floor...
Click to expand...
Click to collapse
haha the russian way of fixxing things
worked for alot of micosoft products over the past years
but is not adviced to everyday user.
restart your phone didnt fix it?
replug the cable didnt fix it?
replug the battery didnt fix it?
phone reset didnt fix it?
reflash rom didnt fix?
i dont belive its some hardware switch.
I have this problem too so annoying as now phone calls will not work as it thinks you are using a headset! Argh how can we fix this?
msalmank said:
Ok.... so here's it got fixed... FINALLY!
I was at the gym today and while working on a machine, the phone slid out of my pocket and fell onto the floor... And VOILA!!! It now works properly!
So if you ever run into this weird ****ty problem and have already tried putting in and taking out the handsfree/headset as well as soft-reset and hard reset... then just hold the device at waist length and let it fall onto the floor...
Click to expand...
Click to collapse
A great way to solve a problem I will rembember that!
I solved this problem by using contact cleaner, just cleaned the headphone jack and all is working well!
This is definitely a hardware issue...
And how is banging Microsoft products will make them work? Do you mean the many, many software or their mice?

[Q] Galaxy S2 turning off while in my pocket.

Has anyone had the problem that their Galaxy S2 randomly turns itself off when it's in their pocket.
It's happening quite often now, twice today, several times yesterday.
Take the phone out of my pocket and it's got a blackscreen that doesn't respond to being woken.
Holding the power buttons makes it reboot and all is fine again.
At first I thought it was because of the position of the power/wake button being pressed while in my pocket, but I've tried recreating this and it's not easy to do.
I am running Widgetlocker, so not sure if this is causing an issue.
It's an O2 branded phone, not rooted.
Cheers
I had it happen to me once, the first day I got it, but it hasn't happened since.
The only thing I can think of was that the phone was very very warm in my pocket, so I guessed that it might have overheated.
Yes, I did wonder if it was a heat problem. But it would have been sat there doing nothing so shouldn't have got too hot.
Sent from my GT-I9100 using XDA App
Now that's 3 times today. Within 5 minutes of being in my pocket.
Checked it straight away and it wasn't particularly warm.
Sent from my GT-I9100 using XDA App
Hi,
Happened to me few times, its not something very wrong with the phone.. What i did and after that I have no such reboots:
opens the back cover, cleaned the battery contact point (electric points) on battery and phone, put it back tightly, closed the back cover so there is not gap (not even a very small gap) between cover and phone..
after this never have reboots even having the phone in my pocket. hope this helps
Bobbajob said:
Has anyone had the problem that their Galaxy S2 randomly turns itself off when it's in their pocket.
It's happening quite often now, twice today, several times yesterday.
Take the phone out of my pocket and it's got a blackscreen that doesn't respond to being woken.
Holding the power buttons makes it reboot and all is fine again.
At first I thought it was because of the position of the power/wake button being pressed while in my pocket, but I've tried recreating this and it's not easy to do.
I am running Widgetlocker, so not sure if this is causing an issue.
It's an O2 branded phone, not rooted.
Cheers
Click to expand...
Click to collapse
nasgilani said:
Hi,
Happened to me few times, its not something very wrong with the phone.. What i did and after that I have no such reboots:
opens the back cover, cleaned the battery contact point (electric points) on battery and phone, put it back tightly, closed the back cover so there is not gap (not even a very small gap) between cover and phone..
after this never have reboots even having the phone in my pocket. hope this helps
Click to expand...
Click to collapse
Thanks for the tip. I've given it a good clean and put it back together and I'll monitor the situation.
Bobbajob said:
Thanks for the tip. I've given it a good clean and put it back together and I'll monitor the situation.
Click to expand...
Click to collapse
please post back with your findings - i've had the same a few times recently and it's annoying to say the least ...
This has never happened to me but hopefully nasgilani's method would work for you
nasgilani said:
Hi,
Happened to me few times, its not something very wrong with the phone.. What i did and after that I have no such reboots:
opens the back cover, cleaned the battery contact point (electric points) on battery and phone, put it back tightly, closed the back cover so there is not gap (not even a very small gap) between cover and phone..
after this never have reboots even having the phone in my pocket. hope this helps
Click to expand...
Click to collapse
I've seen this happen on other phones. The original Palm Pre needed a foam spacer in the second hardware rev. Maybe a piece of paper or two between the battery and the cover to make better contact. I'm happy saving 30 grams (and a better phone period) but this does chalk up a point to the Sensation build quality.
It's been okay so far today after cleaning the battery contacts and reseating the battery. But it has spent most of the day sat on my desk at work. So hardly a good test.
any update ? mine turned off again today. :-(
Mine has been doing this randomly as well. Its very annoying.
sohanlon07 said:
Mine has been doing this randomly as well. Its very annoying.
Click to expand...
Click to collapse
glad to hear that it's not just me. i really hope that it doesn't turn off in the middle of the night otherwise ...
It's been fine now for the last 3 days after cleaning the battery terminals and refitting the battery.
It looks like the battery was losing connection briefly while in my pocket causing it to turn off.
Sent from my GT-I9100 using XDA App
I also have the same issue. It's really hard to replicate the error and some days it doesn't happen. For some guy in this forum it turned out to be a faulty RAM... I hope this isn't the issue for us too!
A good way to check this is by enabling USB debugging, connecting to a pc and run "adb logcat" in the command console... then you wait for the phone to crash and post the logs here, hoping that someone will spot the error for you.
Sent from my disappointing GT - I9100
yup mine does too. some days 4 or 5 times some days not at all.
Have you tried giving the battery contacts and clean.
It might also be worth wedging a bit of paper folded up at the top of the battery to slightly increase the pressure on the terminals.
Mine only ever did it while the phone was in my pocket so a bit difficult connecting by usb.
Sent from my GT-I9100 using XDA App
This seems to be a widget locker problem for me. It opens with the home button even when locked does it not?
Just guessing.
Mine happened the last 2 nights, when i wake up I have to switch it on,
I have widget locker.
But i'm gonna uninstall it and see if it resolves it.
I had this going on but in my case I soon figured out that it was overheating from something that I'm guesssing had the phone at 100% although it was idle. Never did figure out what it was as a logcat showed nothing after the fact but that the phone was very hot to the touch if caught just after shutdown. That had been on villian rom which I liked but without being able to see a smoking gun in a logcat and never catching an app or system process running amok I ended up changing roms and the problem was gone. It should be noted that several people have reported doing a system reset and ridding themselves of this problem.

Sgs 2 stuck in handsfree mode

Hi all,
I am having the weirdest problem here and need some advice. Tried the search function but came up empty, although it seems by googling that other people have faced it. Problem is that none of the following helped.
Out of the blue my phone thinks that the handsfree jack is used at all times.
So, when i actually use the handsfree all is ok.
When i unplug it i still get the headphones icon on the notification bar and every sound except ringtones is routed to the headphones jack so i have no sound at all.
Tried:
Flashed stock rom, other developers roms, and every piece of kernel i could get my hands on. Of course in the process i did the proper wipes from the cwm menu.
Factory reset.
Sound test through the *#*#0673# menu.
Plugged - unplugged the headphones like 100 times.
Cleaned the headphones hole with cotton bud.
Applied force to the walls of the headphones hole with the jack plugged in.
Took it to a tech friend of mine who took the whole thing apart and tested almost every piece of hardware to his personal handset..everything works as it should.
For now the plan is to keep pluging unplugging the handsfree till it works. I will do that because one time it actually played music from the speaker for a couple of seconds... Unfortunately it then started using the headphones again.
I could really use some help here from the gurus PLEASE.
Thanks in advance
Alex
Nothing guys? Comon there must be something i forgot to try...
TAlx said:
Hi all,
I am having the weirdest problem here and need some advice. Tried the search function but came up empty, although it seems by googling that other people have faced it. Problem is that none of the following helped.
Out of the blue my phone thinks that the handsfree jack is used at all times.
So, when i actually use the handsfree all is ok.
When i unplug it i still get the headphones icon on the notification bar and every sound except ringtones is routed to the headphones jack so i have no sound at all.
Tried:
Flashed stock rom, other developers roms, and every piece of kernel i could get my hands on. Of course in the process i did the proper wipes from the cwm menu.
Factory reset.
Sound test through the *#*#0673# menu.
Plugged - unplugged the headphones like 100 times.
Cleaned the headphones hole with cotton bud.
Applied force to the walls of the headphones hole with the jack plugged in.
Took it to a tech friend of mine who took the whole thing apart and tested almost every piece of hardware to his personal handset..everything works as it should.
For now the plan is to keep pluging unplugging the handsfree till it works. I will do that because one time it actually played music from the speaker for a couple of seconds... Unfortunately it then started using the headphones again.
I could really use some help here from the gurus PLEASE.
Thanks in advance
Alex
Nothing guys? Comon there must be something i forgot to try...
Click to expand...
Click to collapse
I would have to guess it's a hardware problem... although you have tested everything, still, I'd have to vote for sending it in for service
cdzo72 said:
I would have to guess it's a hardware problem... although you have tested everything, still, I'd have to vote for sending it in for service
Click to expand...
Click to collapse
Well, thats my next conclution. It has to be the main board which is the only one we couldnt test...i just dont want to go there yet as it means that i have to sell it for spare parts.
As for sammys service i cant really go anywhere near them after what i have put my phone through

Moisture Detected

I recently started running my humidifier again at night, and when I wake up and plug in my phone, I get this pop-up. It makes a noise even if the phone is set to silent mode, and it won't let me do anything until I unplug it. I guess the sensor must be pretty sensitive, because it's not that steamed up in the room. Has this feature been here all this time, or did it come more recently with an update?
YrrchSebor said:
I recently started running my humidifier again at night, and when I wake up and plug in my phone, I get this pop-up. It makes a noise even if the phone is set to silent mode, and it won't let me do anything until I unplug it. I guess the sensor must be pretty sensitive, because it's not that steamed up in the room. Has this feature been here all this time, or did it come more recently with an update?
Click to expand...
Click to collapse
Mine was doing that today to. Try blowing into the chargeing port and as well as taping the phone against your hand. I did that and didn't completely work so then I tried turning the phone off to charge and it it's worked fine since then
Sent from my SM-G965U1 using Tapatalk
tengen31 said:
Mine was doing that today to. Try blowing into the chargeing port and as well as taping the phone against your hand. I did that and didn't completely work so then I tried turning the phone off to charge and it it's worked fine since then
Click to expand...
Click to collapse
Same here as far as turning the phone off, I just turned it off and plugged it in, then when it rebooted it didn't give me that pop up anymore. Thanks.
If nothing works you need to take it to your carriers store and they will replace your charging port on your phone. Happened to me 2 months ago and took it in and they said that's not unusual for that to happen so they replaced my port and no issues at all now.
I am sorry to say it but it is most likely charging port problem.
Not in every case of course but it happens.
My Galaxy S8 Plus died because of faulty port.
Be careful.
In all fairness to the phone, I was running my humidifier all night long, and while it wasn't real steamy or anything, it was more so than normal.
If Still Needed..
YrrchSebor said:
In all fairness to the phone, I was running my humidifier all night long, and while it wasn't real steamy or anything, it was more so than normal.
Click to expand...
Click to collapse
You Could Always Drop It In A Bowl Of Rice For A Couple Of Days...Done.
RaiderWill said:
You Could Always Drop It In A Bowl Of Rice For A Couple Of Days...Done.
Click to expand...
Click to collapse
True, I've done that after my phone took a shower ? It works
My s9 pops up the "moisture detected" message at random. Never dropped it in liquid, dont know if changing the charging flex would do the trick?
0x0null said:
My s9 pops up the "moisture detected" message at random. Never dropped it in liquid, dont know if changing the charging flex would do the trick?
Click to expand...
Click to collapse
Yeah the moisture detection on this device seems to be overly sensitive or a bit off-kilter. For me it happens with the OEM cable and also a completely different cable from a Chromebook.
YrrchSebor said:
Yeah the moisture detection on this device seems to be overly sensitive or a bit off-kilter. For me it happens with the OEM cable and also a completely different cable from a Chromebook.
Click to expand...
Click to collapse
For me it detects moisture on every cable i try. Atimes it stops only to start again at a time least expected
0x0null said:
For me it detects moisture on every cable i try. Atimes it stops only to start again at a time least expected
Click to expand...
Click to collapse
Same here! It's getting worse too because I can't establish a connection to Odin and update my phone. Freaking T-Mobile never releases the U1 updates like other carriers do ?
I just started wondering if a factory reset would help, make it forget that it ever detected moisture ?
YrrchSebor said:
Same here! It's getting worse too because I can't establish a connection to Odin and update my phone. Freaking T-Mobile never releases the U1 updates like other carriers do ?
I just started wondering if a factory reset would help, make it forget that it ever detected moisture
Click to expand...
Click to collapse
Maybe, give it a try
0x0null said:
Maybe, give it a try
Click to expand...
Click to collapse
I'm going to try the rice trick tonight. I really just need to update my phone, I'm not having too much trouble charging it but Windows / Odin just ain't having it.
YrrchSebor said:
... I guess the sensor must be pretty sensitive...
Click to expand...
Click to collapse
I do believe it is a little over sensitive, but I would say try cleaning your charging port.
I was getting that message off and on for months and someone said to check the port. I shined a light in and it looked fine so I didn't bother. After a few weeks it got worse so I stuck a pin in there and pulled out an unbelievable amount of compacted pocket lint...
I'm guessing pushing a little bit in adds up over time and either the sensor was being tripped by the lint or the lint was trapping moisture.
Good luck.
Sent from my SM-G965U1 using Tapatalk
I had the moisture detected message and there was no moisture. After many different
YrrchSebor said:
I recently started running my humidifier again at night, and when I wake up and plug in my phone, I get this pop-up. It makes a noise even if the phone is set to silent mode, and it won't let me do anything until I unplug it. I guess the sensor must be pretty sensitive, because it's not that steamed up in the room. Has this feature been here all this time, or did it come more recently with an update?
Click to expand...
Click to collapse
STANIMAL: I had the moisture detected message and there was no moisture. After many different attempts to dry it with no success I ended up looking in the charging port and noticed a ton of dust, dirt, and gunk build up. So I took a toothpick and carefully scrapped all the gunk out while holding the phone up so that the gunk would fall out. I also used a blow dryer on cold to blow any excess out and when I turned my screen back on it was no longer giving the error. You must be careful not to break pieces of the phone inside the port and also avoiding toothpick chunks becoming lodged in there. But this truly does work.
stanimal92 said:
STANIMAL: I had the moisture detected message and there was no moisture. After many different attempts to dry it with no success I ended up looking in the charging port and noticed a ton of dust, dirt, and gunk build up. So I took a toothpick and carefully scrapped all the gunk out while holding the phone up so that the gunk would fall out. I also used a blow dryer on cold to blow any excess out and when I turned my screen back on it was no longer giving the error. You must be careful not to break pieces of the phone inside the port and also avoiding toothpick chunks becoming lodged in there. But this truly does work.
Click to expand...
Click to collapse
Sewing needle works the best. I've been telling people this for 3 plus years now. Type c ports are prone to dirt sweat and then being packed in everyday
TheMadScientist said:
Sewing needle works the best. I've been telling people this for 3 plus years now. Type c ports are prone to dirt sweat and then being packed in everyday
Click to expand...
Click to collapse
STANIMAL: Right a sewing needle would work, however, i went with a toothpick because it is made of wood and therefore much less likely if not nearly impossible to damage any plastic or metal inside the charging port area. Needles are strong metals and very sharp, can damage other metals and plastics.

Question microphone won't work unless on speaker phone during calls

Hello everyone
Guys I don't know what happened to my pixel 6, no one can hear me on a call only on speakerphone ! I didn't make any changes, the problem happened with all apps, WhatsApp, telegram, phone, Snapchat, recorder ... etc
I've tried some troubleshooting like enable microphone access in privacy, Safe mode, and finally i did a factory reset, but nothing help !
Please help me.
Thanks.
I had this problem and as my Pixel came from the UK and in my country there is no support or guarantee I had to do whatever it took to resolve it. This problem occurs on some Pixel, the microphone deforms and stops working. The solution: Fit your mouth as close as you can to the microphone outlet, try to seal it, and blow hard. I'm serious. I did it once and it started to work a little bit, then I did it a second time and it totally fixed it. I never had that problem again. You can also use compressed air
adrienschmitz said:
I had this problem and as my Pixel came from the UK and in my country there is no support or guarantee I had to do whatever it took to resolve it. This problem occurs on some Pixel, the microphone deforms and stops working. The solution: Fit your mouth as close as you can to the microphone outlet, try to seal it, and blow hard. I'm serious. I did it once and it started to work a little bit, then I did it a second time and it totally fixed it. I never had that problem again. You can also use compressed air
Click to expand...
Click to collapse
Doing this using my mouth it won't affect on any components but using compressed air there is a risk, and i did it with mouth i blew hard in charge port and the right slot where the mic existing, but no difference!
Up !
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