Hello,
My first Z5 Compact got replaced under warranty after the water resistance failed, and as it was mentioned from support, there was an issue with the device itself and was not user error.
Now, I believe the issue lies with the adhesive on the screen. All around the screen there is a yellowish tint, which from my experience is the adhesive to keep the screen on, and also helps with the waterproofing of the device.
Now, on both the previous device and the replacement one, on the left side the adhesive does not "hug" the border of the screen for ~2cm. I have not seen this happen on any other Xperia device I have owned, or any other device in general.
Is this normal?
I tried getting a photo of it, although its almost impossible to show what I mean on a picture, even on a completely white background where it's mostly visible to the naked eye so I have attached a picture from ifixit. The part where the adhesive appears to not be "hugging" the border is where the top left screw socket appears to be. I have circled it to make it easier.
It seems to me that the screw is pusing up on the screen, causing the adhesive to wear out from that point. I dunno, just guessing.
I am really not keen into keeping a device that will eventually fail me due to a manufacturing defect, especially when it's the same defect the previous one had.
If someone can confirm me whether the Xperia Z5 Compacts do have this cosmetic flaw due to whatever reason, and it's not a manufacturing defect that will have the waterproofing compromised, then i'll be a happy camper!
Related
I have a screen problem, and because of the cost would prefer to perform the repair myself. (I've repaired a number of laptops and smartphones in the past.) My problem is that I don't know which part failed.
The accident: I dropped my Galaxy S3 from a height of about 3 feet onto concrete. For reasons too embarrassing to detail, I didn't have the protective case on the phone.
The result: The front bezel around the screen has a 5mm abrasion scratch in it, but the screen itself shows no sign of damage at all. When I put the battery back in, and powered up the phone, the screen did not come on. I see a faint line of green pixels about 3cm long on one spot on the screen. There is nothing else on the display. The phone seems to be powering up and down (not entirely certain because I had the phone on silent mode before I dropped it).
I'm hoping that one of you with more experience might have an opinion on any fixes I might attempt, or tests I might run to determine what needs to be replaced.
Thank you very much for your suggestions!
I bought my N9 32GB white from Amazon Warehouse on Feb. 17. It was the second I'd ordered. The first had a defect (bent frame). All has seemed well with this--very minimal light bleed; no dead pixels; recessed but clicky buttons; no squishy back--in fact, very solid. For the past two weeks, I've noticed a cloudy area about 1"x1" just below the horizontal midline near the center in portrait mode. It looks like a smudge but remains after I wipe. It's particularly noticeable as I scroll white-background screens. I even changed my Tapatalk app to dark mode to avoid it. I've tried to get a pic of it, but it doesn't show up well enough, if at all.
I came across a similar situation of someone seeing dark areas on light background on his LCD panel laptop after he had sat on it. It was reported that applying extreme pressure to an LCD screen could result in this phenomenon. I have not applied any pressure to the screen, but as it is an open-boxed item, it could have happened.
I need opinions from those who know about these things as I know nothing. ATM, I'm trying to train myself to scroll a page from the center so that my fingers hide the "shadow" which is also what it looks like.
Thanks
ritchea said:
I bought my N9 32GB white from Amazon Warehouse on Feb. 17. It was the second I'd ordered. The first had a defect (bent frame). All has seemed well with this--very minimal light bleed; no dead pixels; recessed but clicky buttons; no squishy back--in fact, very solid. For the past two weeks, I've noticed a cloudy area about 1"x1" just below the horizontal midline near the center in portrait mode. It looks like a smudge but remains after I wipe. It's particularly noticeable as I scroll white-background screens. I even changed my Tapatalk app to dark mode to avoid it. I've tried to get a pic of it, but it doesn't show up well enough, if at all.
I came across a similar situation of someone seeing dark areas on light background on his LCD panel laptop after he had sat on it. It was reported that applying extreme pressure to an LCD screen could result in this phenomenon. I have not applied any pressure to the screen, but as it is an open-boxed item, it could have happened.
I need opinions from those who know about these things as I know nothing. ATM, I'm trying to train myself to scroll a page from the center so that my fingers hide the "shadow" which is also what it looks like.
Thanks
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Hi, ritchea...
Sounds like you've not had the best of luck with the N9, this being your second one.
From your description it certainly sounds like a hardware defect with the screen. A manufacturing flaw perhaps, or something happened to the device whilst in transit or in storage at the warehouse
If it really bugs you, you should get it replaced.
I'm a little OCD about this kind of thing, and no matter how much you try to convince yourself it's nothing and to avoid looking (at the screen flaw)... subsequently, you spend all your time **thinking** about not looking... And eventually you look.. And wished you hadn't... if that makes sense. It detracts from your enjoyment of the device.
Rgrds,
Ged.
I'm a bit (more than a bit, really) OCD. I've owned over a dozen devices but never experienced this so I also assume a defect. I just needed to know if this is a possible defect that is known-especially when trying to get service.
EDIT: As this thread had had over 200 views, I'm throwing more info out there to see if anyone has any further insight.
I factory reset the tab --all stock except for relocking it. Darn if the spot didn;t seem to disappear. Then it returned. At that point, I decided to revisit the back. Hmmm. There is a little give in it--not spongy, but when I applied some pressure, I heard a sound in the middle of the tab like adhesive reattaching. (I've looked at the teardown and know that a lot of tape exists but not from the back cover to the rest of the tab.) I looked at the white screen, and again, the cloud was gone. In a few minutes, it reappeared. So, I firmly rubbed the mid-back and the cloud disappeared. I've now tried it over a dozen times (after restoring my nandroid), and applying firm pressure to the back always, but temporarily, removes the cloudy area. Can someone say what's most likely causing this? (I know it's faulty hardware, but I mean, what is happening to the screen when I apply pressure? Maybe a bubble in a layer somewhere?
Because of the camera, I don't want to get into taking the back off. I chatted with HTC to make sure my Amazon warehouse tablet was covered, and was told that it is even though (from the CSR) Amazon is not an official HTC retailer.
I got some dust particles on the inside of the lens which really annoys me. Due to this the camera does not focus correctly.
I really want to keep the phone waterproof so i am afraid to take it apart to clean it. Anyone experience similar issues or even swapped the backcover? Any recommendations for a backcover that ensures waterproof ability after swapping it?
thanks!
quickstyler said:
I got some dust particles on the inside of the lens which really annoys me. Due to this the camera does not focus correctly.
I really want to keep the phone waterproof so i am afraid to take it apart to clean it. Anyone experience similar issues or even swapped the backcover? Any recommendations for a backcover that ensures waterproof ability after swapping it?
thanks!
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Click to collapse
If you're getting dust under the lens you're obviously not water tight. I have ordered a replacement back and it cracked just picking it up. I don't know how fragile the original is but I'd be very careful while removing it. New seals can be bought for a few bucks.
not sure where this came from - the body is 100% waterproof...maybe "dust" particle is not the correct explanation
maybe is scratch dots from keys in you pocket?
it abit look like dust...
i mixed my pockets by mistake and left few dots maybe u did it lots of times.. ( i know the lens is plastic and not scratch resistance ) so i try to avoid keys in the same pocket
Superrman said:
maybe is scratch dots from keys in you pocket?
it abit look like dust...
i mixed my pockets by mistake and left few dots maybe u did it lots of times.. ( i know the lens is plastic and not scratch resistance ) so i try to avoid keys in the same pocket
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the scratches on the outside of the lens are no problem since the sony coated this and also polishing is working quite well. also i checked this several times with a magnifier.
i have uploaded a picture of the particle that causes the faulty autofocus. at the picture on the right you can see that this is on the inside of the lens.
since the phone is waterproof this is quite clearly a production fault but since i need the phone for my everyday work and life issuing a rma at sony is no option for me.
i was just wondering is someone else experienced anything similar or swapped the backcover and tested waterproof
You can test your waterproofness of your phone to do the pressure test in the service menu.
Go to dialer and dial *#*#service#*#*, go to service test and then pressure sensor. The value indicated on the screen should increase by pressing on your screen when the phone is still waterproof.
Sent from my E5823 using XDA-Developers mobile app
Alcedii said:
You can test your waterproofness of your phone to do the pressure test in the service menu.
Go to dialer and dial *#*#service#*#*, go to service test and then pressure sensor. The value indicated on the screen should increase by pressing on your screen when the phone is still waterproof.
Sent from my E5823 using XDA-Developers mobile app
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How much does yours go up? Mine started at 997 millbar and goes up to 1002 millbar max when I started seeing discoloration from pushing the LCD too hard.
civicsr2cool said:
How much does yours go up? Mine started at 997 millbar and goes up to 1002 millbar max when I started seeing discoloration from pushing the LCD too hard.
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that's fine. Mine is also just a few millibar. try it with the simtray flap open. It won't increase a bit.
quickstyler said:
the scratches on the outside of the lens are no problem since the sony coated this and also polishing is working quite well. also i checked this several times with a magnifier.
i have uploaded a picture of the particle that causes the faulty autofocus. at the picture on the right you can see that this is on the inside of the lens.
since the phone is waterproof this is quite clearly a production fault but since i need the phone for my everyday work and life issuing a rma at sony is no option for me.
i was just wondering is someone else experienced anything similar or swapped the backcover and tested waterproof
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Click to collapse
Hi
I have had the same kind of dust in my XZ5
I sent it back and they have exchanged with a new device.
Manufacturing issue... It could happen
Sent from my HTC 10 using XDA-Developers mobile app
since sony support couldn't offer me an adequate solution for their manufacturing error I decided to find a solution by myself.
primary most important was for me that i do not open the device.
I got rid of the particle by freezing the phone in the freezer for 20min and tapping on the lens. The particle fell off and now somewhere i do not care about )
if someone has a similar issue this might be also an alternative solution
Same problem here. It supprises me the presition in which this product was conceived with programmed obsolescence. Just after guaranty ended I began to notice blurs and dust.
I suppose gaskets became less performant as they get harder and they can't hold pressure changes anymore, like when you take a plane or enter a tunnel in a train.
Vic021 said:
Same problem here. It supprises me the presition in which this product was conceived with programmed obsolescence. Just after guaranty ended I began to notice blurs and dust.
I suppose gaskets became less performant as they get harder and they can't hold pressure changes anymore, like when you take a plane or enter a tunnel in a train.
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Click to collapse
I have the same translucent gray dust spots on my rear camera, and tapping and bumping with strenght makes them moving around. Of course this is programmed obsolescence.
Moreover they fill phones with glue and adhesives for "water-proofness" purposes... but after 2 years of daily use, noone sane minded would submerge any phone and if you have the need, you can't easily fix anything inside the phone or change battery if you aren't a technician , because you have to use professional tools to melt glue and move parts.
That's the current world of "water-proof", thin smartphones.
Something must change if we don't want to swim in oceans made of electronic rubbish in the near future.
Hello, for a couple of days now i.ve noticed a yellow stain (seen on white background) on the top left corner on my screen. I.ve seen that their are common at z2 tablets. My phone was not exposed to water in the last weeks, so i have no explanation for this. I am out of warranty. I am not extremely bothered by this, but i want to know the reason why it appeared and if there is any possible fix for this.
Thank you
I dont think there will be a fix for the yellow stain as its a hardware issue. I think your screen will be replaced. this issue is also common on iphones its borders get all yellowish i got my screen replaced too when i had iphone 5s. I think u need to get your screen replaced
I see.now that my screenshot didn.t captured the problem. So i searched on google an example. But my stain it.s more pale compared tot that. Not so obvious
No warranty left here. And no.sony service close-by...
pilifida said:
I see.now that my screenshot didn.t captured the problem. So i searched on google an example. But my stain it.s more pale compared tot that. Not so obvious
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Click to collapse
its a hardware issue you have to replace the screen
Thank you
Do you know if it is somehow because of water infiltration? Or it has no connection with that?
It's a common problem affecting many devices, it 's produced by heat on specific areas, on Z1 and Z2 it mostly appears next to the charging port because of the high temperatures produced by the hardware underneath the screen. They will replace the whole screen if it's still under warranty.
i spiled water on this phone and now i have black screen all other works and its vibrate when i touch the screen its just stay black
i did replace the lcd but no help can i fix this any how or just trow it and get new?
Has the device been completely flooded with water through the Usb charging port and the speakers?
And did you replaced hole lcd Unit with a complete new one (heating up the screen to melt the glue and so)?
Need a little more information...
Sometimes people are lucky and don't face problems in the future with the phones. But that depends mostly on the fact how much fluid was inside the device.
Normally when the phone was completely wet inside it's just a matter of time till you see issues starts. Because of the corrosion inside phones modules and boards.