Hello,
Friday I received the Android 7.0 OTA update for my phone. Was very hyped about it as an evening before, my brother received his on his S7.
But after it has installed, I noticed a couple of issue on my phone and I didn't seem to find a "collection" of all the issue that are being reported as of today. Of course, they are widely chaotically spread throughout the net.
So here are my issues (trying to describe them as simple and on-point as I can) and feel free to add your own issues/comments:
i. Samsung Cloud backing-up process ending up in errors: "Couldn't back up data. An error has occurred (329)" / "Couldn't sync data. An error has occurred (309)". Every time I want to back-up my phone via Samsung Cloud, very soon after I launch the process, "Samsung Keyboard" returns an error "Samsung keyboard has stopped." For the record, I'm not even using Samsung keyboard at all but Gboard so I don't know why I get that error from Samsung and not from Google, for instance. After closing the prompt, the back-up process will carry on until the end, finishing with the errors mentioned above.
ii. Private mode cannot be accessed anymore. Every time I try to enable it, I get "Failed to turn on Private Mode. Try again". I do have content saved to Private Mode and I'd like to retrieve it before factory restoring the device. Do you have any hints on this? Nothing worked that I trying recovering the files.
iii. Overall experience is a little sluggish and not as snappy as 6.0.1. Every reaction of the OS is almost half a second later than the touch action. WTF understand they rushed it to release it but I don't feel that all the best optimizations were made before release.
Do you experience any of it? Especially the slow reactions of the update, overall?
Hard reset your phone
I think it will manage it all
lordmada said:
Hard reset your phone
I think it will manage it all
Click to expand...
Click to collapse
That's the 1st next step but I thought I'd ask around maybe someone has had the same issues and found a workaround instead of hard reset it..
Thanks
Solved the "Private Mode" issue: head to (stock) recovery -> wipe cache partition -> reboot -> all good. Now the mode and files within are accessible.
Aaand I didn't have to format the phone.
Very well done, mate! (note to myself)
Visit apkmirror and download updated samsung apps. I presume that helps.
ireMaN said:
Visit apkmirror and download updated samsung apps. I presume that helps.
Click to expand...
Click to collapse
I will try that, thanks!
Related
Hi,
I have a Galaxy S3 (I9300), and recently encrypted the device to enable to me to use my employer's exchange email service (NHS.net). The encryption process went without issue and my phone has been working normally since (about 2 weeks). However I have now received a message for a 170Kb OTA firmware update for the phone. When I click "Update now" is says the following:
Unable to update new software. Device is encrypted. Decrypt?
Click to expand...
Click to collapse
If I click OK it takes me to the "Security and lock screen" sub-menu in settings. In here the "Encrypt device" button is greyed out (as expected) and there seems to be nothing more to do. The update does not proceed. If I click cancel the device re-prompts me later anyway.
The problem is that my device keeps on prompting me to update with my only two options either to proceed as above (and get nowhere) OR postpone the update for up to 3 hours and get prompted again.
So now I am trapped in a situation where my device is nagging me to update but gives me no way to do so. As far as I am aware, encryption of an android device is irreversible without a factory reset so I am confused as to why the firmware update even asks for it?
Am I missing something here or is this a crappily designed security update from Samsung? I really don't want to have to factory reset my device then re-download all my software AND re-encrypt my device to use my email for a 170kb update; especially if this will happen again!
Any advice would be much appreciated,
Thanks
MalcontentUK said:
Hi,
I have a Galaxy S3 (I9300), and recently encrypted the device to enable to me to use my employer's exchange email service (NHS.net). The encryption process went without issue and my phone has been working normally since (about 2 weeks). However I have now received a message for a 170Kb OTA firmware update for the phone. When I click "Update now" is says the following:
If I click OK it takes me to the "Security and lock screen" sub-menu in settings. In here the "Encrypt device" button is greyed out (as expected) and there seems to be nothing more to do. The update does not proceed. If I click cancel the device re-prompts me later anyway.
The problem is that my device keeps on prompting me to update with my only two options either to proceed as above (and get nowhere) OR postpone the update for up to 3 hours and get prompted again.
So now I am trapped in a situation where my device is nagging me to update but gives me no way to do so. As far as I am aware, encryption of an android device is irreversible without a factory reset so I am confused as to why the firmware update even asks for it?
Am I missing something here or is this a crappily designed security update from Samsung? I really don't want to have to factory reset my device then re-download all my software AND re-encrypt my device to use my email for a 170kb update; especially if this will happen again!
Any advice would be much appreciated,
Thanks
Click to expand...
Click to collapse
why dont you use kies? maybe that will fix the problem
John Death said:
why dont you use kies? maybe that will fix the problem
Click to expand...
Click to collapse
Hi,
Tried Samsung Kies repeatedly; it downloads the update and then during the "Firmware upgrade in progress" times out after an hour.
Looks like I am the only person experiencing this problem; may have to factory reset the device after all.
MalcontentUK said:
Hi,
Tried Samsung Kies repeatedly; it downloads the update and then during the "Firmware upgrade in progress" times out after an hour.
Looks like I am the only person experiencing this problem; may have to factory reset the device after all.
Click to expand...
Click to collapse
You are not the only one, I am experiencing the exact same problem with encrypted device and not being able to install updates.
So far I have not been able to find a solution.
Manually apply OTA updates is in testing and a few have got it to work: I cant post a link but I did a search on these forums and found a tread about it.
Hope we can find the answer
Encrypted GALAXY S3 update
I am experiencing the exact same problem with encrypted device and not being able to install updates as my device is encrypted due to the Exchange! Hope someone already solved this issue? TIA
FYI
---------------------------------
Update From
IMM76D.I9300BUALE6
to
IMM76D.I9300BUBLG3
Same problem here. I would appreciate any idea. OTA updates usually work fine with my Asus Transformer, so this should be a Samsung related problem.
steinmarder said:
Same problem here. I would appreciate any idea. OTA updates usually work fine with my Asus Transformer, so this should be a Samsung related problem.
Click to expand...
Click to collapse
Update: For my phone, it actually seems possible to decrypt the device via the Security Menu. Samsungs support told me that this has to be done before the update can be installed....
I was also getting this a few weeks ago but when I connected to my pc and ran the update through Kies it updated without having to decrypt first
I've now removed my exchange connection to nhs.net and decrypted so unable to test
Sent from my GT-I9300 using xda app-developers app
neilybealy said:
I was also getting this a few weeks ago but when I connected to my pc and ran the update through Kies it updated without having to decrypt first
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
We too are experiencing this problem despite Samsungs "SAFE" (Samsung Approved For Enterprise) designation on the S III.
What version of KIES did you use? I've tried v2.2 and v2.3
Remove Exchange Email First
Vicntc said:
We too are experiencing this problem despite Samsungs "SAFE" (Samsung Approved For Enterprise) designation on the S III.
What version of KIES did you use? I've tried v2.2 and v2.3
Click to expand...
Click to collapse
I realize this thread is a little old but i'll reply anyway. I've seen on other forums that your enterprise email is causing the issue. You have to remove your enterprise email/exchange acct in order to decrypt the device. Once removed, the option to decrypt should be available. You may then accept the OTA. Your phone is only doing what it's told to do by the exchange server. It might be a ***** to remove the account but i think it would still be easier than a factory reset.
haddy17 said:
I realize this thread is a little old but i'll reply anyway. I've seen on other forums that your enterprise email is causing the issue. You have to remove your enterprise email/exchange acct in order to decrypt the device. Once removed, the option to decrypt should be available. You may then accept the OTA. Your phone is only doing what it's told to do by the exchange server. It might be a ***** to remove the account but i think it would still be easier than a factory reset.
Click to expand...
Click to collapse
Thanks for the post haddy17. We have investigated that option but when you're working with potentially thousands of staff/employees, it's a tad cumbersome to have them remove, upgrade, reconfigure. If it were just me, it would be fine. We're currently trying to get a response from Samsung and while we have made some progress, it's not clear where the end may be...
You are probably using Exchange servers? One way could be to change ActiveSync policy to not require encryption on device. This is selectable feature. Or maybe create two policies and move clients between them from request of user.
There are still shortcomings what comes to corporate security and Android mobiles (well there are issues on other platforms too)
Hello there,
I got a new S3 I9300 from ebay and the device status is :modified, Trying Software update gives: "your device has been modified. Software updates are not available".
No modifications made from my side and the seller informed that this is unlocked i re-checked with seller today. Look's like there is a known problem, i see many other users reporting this problem. I tried all the solutions provided in all the forums that google has presented with but none of them worked.
2nd, I'm tried to do Cache wipe it gave the message the wipe complete but when i select reboot now, phone displays error icon. See link:
h10025.www1.hp.com/ewfrf-JAVA/Doc/images/910/c03735020.jpg
I tried Hard reset, i get the successful message and when i do reboot now, same error icon again and it goes no where from there, i have to hold pressing the power button to restart the phone.
I see this is a china version (CHN) and as well all S planner content etc are in chinese, i'm not able to change it as i know.
Any information on what could be the problem leading to error icon and Any solution to my actual problem ?
Would really appreciate your help,i have already spent 12-15hrs trying to find a solution.
Can u check if the phone is a fake anot?
Sent from my GT-I9300
bluzeee said:
Hello there,
I got a new S3 I9300 from ebay and the device status is :modified, Trying Software update gives: "your device has been modified. Software updates are not available".
No modifications made from my side and the seller informed that this is unlocked i re-checked with seller today. Look's like there is a known problem, i see many other users reporting this problem. I tried all the solutions provided in all the forums that google has presented with but none of them worked.
2nd, I'm tried to do Cache wipe it gave the message the wipe complete but when i select reboot now, phone displays error icon. See link:
h10025.www1.hp.com/ewfrf-JAVA/Doc/images/910/c03735020.jpg
I tried Hard reset, i get the successful message and when i do reboot now, same error icon again and it goes no where from there, i have to hold pressing the power button to restart the phone.
I see this is a china version (CHN) and as well all S planner content etc are in chinese, i'm not able to change it as i know.
Any information on what could be the problem leading to error icon and Any solution to my actual problem ?
Would really appreciate your help,i have already spent 12-15hrs trying to find a solution.
Click to expand...
Click to collapse
what does it say under product name in download mode(volume down+home+power)?
Thanks a lot for taking time and responding to my query.
I have sent the phone back instead of spending anymore time on it. What i see is the firmware installed is of Chinese. I'm not sure how does that affect the apps language though.
Waiting for a new one now.
I hope this is the best place to post this. If not, I am very sorry. I have found a few posts with same message BUT all of them I found were when this happens after installing a rom or updating, etc...
I have a Virgin s2. I just have original stock rom, Ive done nothing at all to it. I changed out my batteries, turned it on, then after it got loaded I got a popup saying "unfortunately the process com.android.phone has stopped"! I restarted then as soon as i tried to do something, i received it again. I restarted again & didnt get message til I had opened google & was waiting for search results to come up when I got message saying something about couldnt find a mobile network (or something like that), then got the "unfortunately the process....." popup. It started popping up over & over, including when I got a phone call (which made it impossible to answer, however I was able to call them back okay). I have already tried:
taking out the sdcard;
booting into recovery then wiping the cache partition;
booting into safe mode.
The popup &problem still continued. Oddly, after my husband ran "CM Security" though it found no problems, it was a little bit before it did it again and even now it doesnt popup quite as often as it had been but it still is enough to probably make the day at work very aggravating lol.
Please say theres still some hope! I'm not able to buy another phone right now. I am capable of doing anything possible to save it if you just tell me what would be best to do. I saw somewhere when I searched Google say that installing a custom recovery would probably fix it. If so, please point me to where I can find all the necessary things &instructions I need. Or if it would be better to do a factory reset, please tell me how to do it on this phone (or if I just need to go to recovery & simply do it).
ALSO I do have an identical s2 except it is Sprint & I havent came across a detailed guide for flashing the s2 from Sprint to Virgin that doesnt require the newest paid version of cdma workship, which i cannot currently afford.
Thank you for your time & assistance.
FIXED (at least so far)!
SOLVED!!! (I hope:fingers-crossed
Went ahead & just backed up contacts to sd card, then did a Reset through Recovery. So far no "Unfortunately the process com.android.phone has stopped" message. :highfive:
gdownloads said:
SOLVED!!! (I hope:fingers-crossed
Went ahead & just backed up contacts to sd card, then did a Reset through Recovery. So far no "Unfortunately the process com.android.phone has stopped" message. :highfive:
Click to expand...
Click to collapse
Great to hear you fixed (or partially fixed) your problem. The problem with updating stock roms using OTA or kies is that sometimes a factory reset or clearing the cache is required to remove some left over apps or unneeded files that might potentially make your phone give errors (like the ones you were experiencing). It is highly unlikely it is a software issue, unless it was a dodgy download, moreover unfinished file deletion or unneeded files would have caused this to happen.
Hope you can help me - I am desperate to halt the OTA update for my galaxy s4 -
based on everything I’ve read, Samsung did a really bad job on this update, 4.4.2, and they are currently rolling out 4.4.3 and 4.4.4, but of course, the s5 is getting it well before we are.
anyway,
I have been “happily” running 4.3 and just dealing with the bluetooth issues, found enough hacks/fixes for the wifi issue that i have been ok with it since getting 4.3 in November.
There are just too many unworkable issues of battery drain, overheating, losing apps, pics, etc etc etc for me to risk the update to 4.4.2.
HERE’S MY PROBLEM - Somehow, altho i'm fairly technical, the update finally got on my phone (after having kept it off for months) and for the past month or more, I've just been
dealing with the notification, putting it off for 24 hrs at a time.
I guess it finally decided not to allow me to do that any longer, and started the installation without permission. i stopped it by pulling the battery, but when i try to start in recovery mode just so i can clear cache and hopefully reboot without actually installing the new os, I cannot - it goes through (some of) the motions but when i let go of the power button as i should when it's running normally, and would get the options of factory reset, clear cache, et al, it just brings up the android bot and shows that it is continuing to install where it left off. I’ve done this numerous times.
Tried different methods of button-holding and other trouble-shooting based on massive searching, but always get the same result. and I can only pull the battery to stop it.
Am I stuck? Do I have to install now at this point?
I do not want to perform factory reset, guess I'd rather install the 4.4.2 s/w. (altho I can't even get to that option at this point)
Sincerely hope someone out there will respond – I've posted to multiple sites, and no one is responding - gonna have to turn my phone back on at some point soon...
Thanks in advance!!
Roxanne
rkohlin said:
Hope you can help me - I am desperate to halt the OTA update for my galaxy s4 -
based on everything I’ve read, Samsung did a really bad job on this update, 4.4.2, and they are currently rolling out 4.4.3 and 4.4.4, but of course, the s5 is getting it well before we are.
anyway,
I have been “happily” running 4.3 and just dealing with the bluetooth issues, found enough hacks/fixes for the wifi issue that i have been ok with it since getting 4.3 in November.
There are just too many unworkable issues of battery drain, overheating, losing apps, pics, etc etc etc for me to risk the update to 4.4.2.
HERE’S MY PROBLEM - Somehow, altho i'm fairly technical, the update finally got on my phone (after having kept it off for months) and for the past month or more, I've just been
dealing with the notification, putting it off for 24 hrs at a time.
I guess it finally decided not to allow me to do that any longer, and started the installation without permission. i stopped it by pulling the battery, but when i try to start in recovery mode just so i can clear cache and hopefully reboot without actually installing the new os, I cannot - it goes through (some of) the motions but when i let go of the power button as i should when it's running normally, and would get the options of factory reset, clear cache, et al, it just brings up the android bot and shows that it is continuing to install where it left off. I’ve done this numerous times.
Tried different methods of button-holding and other trouble-shooting based on massive searching, but always get the same result. and I can only pull the battery to stop it.
Am I stuck? Do I have to install now at this point?
I do not want to perform factory reset, guess I'd rather install the 4.4.2 s/w. (altho I can't even get to that option at this point)
Sincerely hope someone out there will respond – I've posted to multiple sites, and no one is responding - gonna have to turn my phone back on at some point soon...
Thanks in advance!!
Roxanne
Click to expand...
Click to collapse
Are you rooted?
SiVisPacemParaBellum
OderintDumMetuant
stvn2569 said:
Are you rooted?
SiVisPacemParaBellum
OderintDumMetuant
Click to expand...
Click to collapse
Thanks for responding stvn2569!
Nope, not rooted.
But based on all my searching I sure wish I was and likely will the next phone.
Stock Verizon Galaxy s4 - 32gb - model # SCH-I545
(Sorry, should have put this in orig message)
THis summarizes some of the reason I don't want to update the OS - -
ack - can't post links - will have to type it out if you are interested in all the bugs Samsung saddled us with -
(most egregious is the battery drain, but others are quite serious and hard to live with too)
www(dot)androidpit(dot)com(slash)samsung-galaxy-s4-update-to-android-4-4-2-littered-with-bugs
rkohlin said:
Thanks for responding stvn2569!
Nope, not rooted.
But based on all my searching I sure wish I was and likely will the next phone.
Stock Verizon Galaxy s4 - 32gb - model # SCH-I545
(Sorry, should have put this in orig message)
Click to expand...
Click to collapse
You'll need to root the phone to stop the OTA notifications, it's all very easy.
Go to settings > security > allow installations from unknown sources, check the box
Go to www.towelroot.com
Click on the lambda, download and install the towelroot.apk
Click on "make it ra1n", reboot
Download "SuperSU" from the play store
Upon opening the app, it will prompt you to "update binaries". Do this using the "normal" option
Then download "Root Explorer" from the play store
Navigate to the system and system-priv app folders
In one of those folders you'll find "FWupgrade,apk" and "SDM.apk"
Delete those apk's and no more OTA updates:good:
joshm.1219 said:
You'll need to root the phone to stop the OTA notifications, it's all very easy.
.......
:
Click to expand...
Click to collapse
Thanks, Josh, I appreciate your trying to help, but if you read the original post -
I CANNOT TURN ON THE PHONE, hence couldn't get to settings if I wanted to, BUT - -
It is not the notification that is the issue -
the phone has finally downloaded the OTA update and IS INSTALLING IT. (every time I turn it on)
I DO NOT WANT THIS UPDATE INSTALLED. (see prior post for the reason - it's terribly buggy update - worse than what I have)
I have to figure out how to halt it - when I try to start in "recovery mode", it doesn't give me the options
it normally would - I won't start in a normal recovery mode.
It continues the OS update.
I noted all this in the original post - I completely understand how to get rid of the update notifications.
One doesn't even have to root the phone to do this, you can just rename the SDM apk (like add .bak or something)
Do you have ideas how to stop the installation? How I can turn phone on in recovery mode?
(note the steps I've taken to do that are also in the original post)
I know there are many people out there smarter than me about this - hoping you guys can help...,
rkohlin said:
Thanks, Josh, I appreciate your trying to help, but if you read the original post -
I CANNOT TURN ON THE PHONE, hence couldn't get to settings if I wanted to, BUT - -
It is not the notification that is the issue -
the phone has finally downloaded the OTA update and IS INSTALLING IT. (every time I turn it on)
I DO NOT WANT THIS UPDATE INSTALLED. (see prior post for the reason - it's terribly buggy update - worse than what I have)
I have to figure out how to halt it - when I try to start in "recovery mode", it doesn't give me the options
it normally would - I won't start in a normal recovery mode.
It continues the OS update.
I noted all this in the original post - I completely understand how to get rid of the update notifications.
One doesn't even have to root the phone to do this, you can just rename the SDM apk (like add .bak or something)
Do you have ideas how to stop the installation? How I can turn phone on in recovery mode?
(note the steps I've taken to do that are also in the original post)
I know there are many people out there smarter than me about this - hoping you guys can help...,
Click to expand...
Click to collapse
My bad, I would suggest booting into download mode and flashing the mk2 tar file with odin (3.09 recommended).
I didn't suggest renaming the file because it doesn't always work. Told my brother to do that on his Note 3 (no root method at the time) and it start downloading an OTA upon reboot one day.
joshm.1219 said:
My bad, I would suggest booting into download mode and flashing the mk2 tar file with odin (3.09 recommended).
I didn't suggest renaming the file because it doesn't always work. Told my brother to do that on his Note 3 (no root method at the time) and it start downloading an OTA upon reboot one day.
Click to expand...
Click to collapse
Thanks, Josh!
When you say "boot into download mode" - you mean safe/recovery/download mode right?
(like when one holds (for this model) VolumeUpButton+PowerButton right?)
If that's the case, it doesn't allow me to boot that way. When I do that, it just skips right to
"Installing system update" (with the droid bot)
That's my problem.
Cannot access anything (without allowing the install). :crying:
Have also tried VolumeUpButton+PowerButton+HomeButton. Same.
Drat.
Looks like I may have to accept this OS.
Others I know that have deal with terrible battery drain issues (from 10 hrs heavy use on charge down to 2 hrs)
rkohlin said:
Thanks, Josh!
When you say "boot into download mode" - you mean safe/recovery/download mode right?
(like when one holds (for this model) VolumeUpButton+PowerButton right?)
If that's the case, it doesn't allow me to boot that way. When I do that, it just skips right to
"Installing system update" (with the droid bot)
That's my problem.
Cannot access anything (without allowing the install). :crying:
Have also tried VolumeUpButton+PowerButton+HomeButton. Same.
Drat.
Looks like I may have to accept this OS.
Others I know that have deal with terrible battery drain issues (from 10 hrs heavy use on charge down to 2 hrs)
Click to expand...
Click to collapse
It is Power button click and hold volume down....
rkohlin said:
Thanks, Josh!
When you say "boot into download mode" - you mean safe/recovery/download mode right?
(like when one holds (for this model) VolumeUpButton+PowerButton right?)
If that's the case, it doesn't allow me to boot that way. When I do that, it just skips right to
"Installing system update" (with the droid bot)
That's my problem.
Cannot access anything (without allowing the install). :crying:
Have also tried VolumeUpButton+PowerButton+HomeButton. Same.
Drat.
Looks like I may have to accept this OS.
Others I know that have deal with terrible battery drain issues (from 10 hrs heavy use on charge down to 2 hrs)
Click to expand...
Click to collapse
Like he said, download mode is Power+VolumeDown, press and hold.
UPDATE:
Well, never could get into download mode, so had to accept the OS update to KK 4.4.2
Guess I'm one of the lucky ones, (I do have a fairly new model S4) and I didn't lose apps or contacts.
however,
The Battery Life is TERRIBLE after the 4.4.2 update! Some WiFi issues too.
Seem to have fixed WiFi (for now anyway)
Been searching around and recalibrated my battery, am trying a battery life extender app,
turned off a huge bunch of Samsung and Google apps that evid constantly "ping" and use battery.
It's been a little better, but not a lot.
Hope for 4.4.4 to be available soon (heard 4.4.3 is not a good variant either)
Samsung A8 (2018), (SM-A530F/DS) homescreen stuck in "phone is starting" after update
Hi guys, yesterday i did a software update for my samsung A8 (2018) phone and it was going normal until i received an error message at the end of the update. My phone continued to boot successfully but now the homescreen is always stuck in "phone is starting" message.
The phone itself works and i am able to open other apps via google playstore but the homescreen is unusable. I have tried doing cache partition wipes and factory resets, i also thought it was a soft-brick so i tried FRP hijacker with the soft-brick fixer but it just says "check connection" even though my PC successfully scanned the port of my phone. When i open my phone in recovery mode it says "firmware is not valid" at the end of the command line.
I have tried searching online for similar issues but most users have experienced bootloops which is not exactly the problem i have right now.
Any help would be greatly appreciated, thanks
@Verthingale
Taken from Samsung:
Devices with Android 9 or higher will automatically enable file-based encryption if it has a PIN, pattern, or password set up. During the boot process, the phone will display "Phone is starting..." and the screen may be blank for a few seconds while encryption is taking place. However, if you feel it takes too long for your phone to start, you can disable the encryption to cut a few seconds off of the boot time.
Click to expand...
Click to collapse
jwoegerbauer said:
@Verthingale
Hi jwoegerbauer, thank you for the reply however unfortunately i don't think the "phone is starting" protocol is actually working. I only experienced this problem right after the latest software update and that was about last night, I have actually tried waiting for the phone to load up but it actually never does (even though i left my phone idle and waited for hours). I am fairly certain that it is a glitch/bug caused by the error at the end of the software update however i am not sure on what to do in such an occasion.
So as to clarify, the software update DID NOT complete as there was an error/failed message right at the end of it but while looking up in the internet i found out that apparently software updates are permanent and cannot be reverted back?
If that is the case then i am really in a pinch right now as i cannot go back to my old software version and yet the new one also does not work.
Click to expand...
Click to collapse