pc companion /xperia companion can't check update (win 7 laptop / desktop) - Xperia Z4 Tablet Q&A, Help & Troubleshooting

As subject,
How to solve this issue? Already checked the sufficient memory, turn off firewall and anti-virus but still can't check the update when connected the tablet with laptop / desktop..
Suggestion, anyone?

cloud_9 said:
As subject,
How to solve this issue? Already checked the sufficient memory, turn off firewall and anti-virus but still can't check the update when connected the tablet with laptop / desktop..
Suggestion, anyone?
Click to expand...
Click to collapse
I do not use PC Companion ...
Since I am rooted it would not work for me even if I did.
No error messages you can share with us? No logs?
I would check for updates in the settings of your device and not use a PC program.
Or if you want to go off the SONY paved path: use Flashtool
www.flashtool.net
I check for updates with Xperifirm that comes with Flashtool.

cloud_9 said:
As subject,
How to solve this issue? Already checked the sufficient memory, turn off firewall and anti-virus but still can't check the update when connected the tablet with laptop / desktop..
Suggestion, anyone?
Click to expand...
Click to collapse
I've run into the same problem. Moreover, I have found that when I type in my tablet's IMEI at http://support.sonymobile.com/gb/software/ the page responds with 'No information available'
Seems to be a problem at Sony.
Please, contact the Sony Mobile support so that they can fix it. The more requests they receive, the faster they will fix it

Related

Problem with Lg Pc Suite III + Windows 7 32bit

Lg suit correctly installed, but not working yet on my Win7...
The suit recognizes the phone, but there is no way to sync anything or accessing messages/files as well...
I tried reinstalling both P500 drivers and Lg suite...
Anyone having the same problem?
have you tried myphoneexplorer? I think now it works with android phones
=_= U need PC suite IV not III
hmm....
Firstly you don't need to download the PC Suite from LG, because it's on that 2GB SD Card installed in the phone. Just connect the phone to your pc as mass storage and open the card with explorer. You'll find the software there.
Secondly, both PC Suite and MyPhoneExplorer work great with P500! For MyPhoneExplorer, however, you must activate the Debug mode.
LuvStry said:
=_= U need PC suite IV not III
Click to expand...
Click to collapse
Bombenbach said:
Firstly you don't need to download the PC Suite from LG, because it's on that 2GB SD Card installed in the phone. Just connect the phone to your pc as mass storage and open the card with explorer. You'll find the software there.
Click to expand...
Click to collapse
Thanks to both for these usefull suggestions!
I tried to sychronize the phone by LG PC SUITE IV but during the step-2, as indicated, I received the message "phone not responding". The phone seem connected and is possible to transfer video's and photo...
sinnaiy said:
I tried to sychronize the phone by LG PC SUITE IV but during the step-2, as indicated, I received the message "phone not responding". The phone seem connected and is possible to transfer video's and photo...
Click to expand...
Click to collapse
Turn on USB debugging, do not activate mass storage when you been asked.
i also have the same problem
and nothing works
Same Issue
I have tried with USB Debugging on as well as off. It recognizes the phone and pops up the error without initiating step 2.
The worst part is that it sometimes works. I have not idea what the trigger is but one in about 10 tries it sync everything.
So fortunately I do have my contacts but my appointments are often out of sync.
Am downloading myphoneExplorer, would be great if someone can confirm if it also exports the images associated with the numbers in the outlook contacts list.
Cheers,
Vikram.
I had the same "phone not responding" while i was getting my contacts from outllok.
But i turn on the wifi and all went well.
I think turning on wifi will automaticly turn on syncing procedure.
Just a small bug i guess.
Cheers
Zecanilis, thanks a lot for your finding. I was struggling for two days to find out what could be the cause of intermittent syncing. Maybe this bug is not present in newer versions of firmware. Can anyone confirm? My phone has V10B firmware.
BTW, latest LG PC Suite 4 is 4.2.42.20101021. I uploaded it here. You can always got the latest version of PC Suite bundle by using LG Mobile Support Tool which you can download here.
One solution
I always have my wifi on so don't think that that should matter, did a restart of my system and tried it worked, no idea what the dependency is.
However myphoneExplorer works great, syncs with USB or with wifi as well. Atleast there is an option to get my contacts and appointment.
Any idea why the tasks / memo is disabled for syncing ?

Help Rooting / USB driver Fujitsu T-01D

Recently got a Fujitsu T-01D and want to know if there is a way to root this phone. Found unlockroot.exe but it seemed to have virus.
Also, on screen capture (not available on this phone), already tried No Root Screenshot It app from Market but it does not work, because the computer does not detect the phone:
http://www.fmworld.net/product/phone/usb/t-01d/download.html
Already installed this official USB driver on the computer, but when the phone is plugged into the comp (via USB debugging mode), the comp still does not detect the phone.
Seems like the computer has problem detecting the phone (both Wins and Mac)
Even the developer of the screenshot app cannot solve the problem
Does anyone know?
P.S. tried another method but still failed:
installed PDAnet on the computer, and then installed PDAnet app from Market to the phone, but the computer still could not detect the phone.
have u press the "turn on USB storage" in the notification bar?
What's the status now? Can you share the unlockroot file for us?
well,you must uninstall the mass storage device in the device manager.
and then the comp will find a unknown device called t-01d,update driver for t-01d.
now comp can detect my t-01d,but i don't find any root tools which really work.
HaoyuWen said:
well,you must uninstall the mass storage device in the device manager.
and then the comp will find a unknown device called t-01d,update driver for t-01d.
now comp can detect my t-01d,but i don't find any root tools which really work.
Click to expand...
Click to collapse
I uninstalled the usb device manager and re-plugged the phone back to the computer and the computer re-installed the driver itself, but the computer still cannot see the phone.
I tested it with the SDK kit ddms tool, it cannot detect the phone
225001gkh said:
I uninstalled the usb device manager and re-plugged the phone back to the computer and the computer re-installed the driver itself, but the computer still cannot see the phone.
I tested it with the SDK kit ddms tool, it cannot detect the phone
Click to expand...
Click to collapse
now i know how to make it work!!!!
open folder .android
【Windows XP】
C:\Documents and Settings\<login user>\.android\
【Windows Vista, 7】
C:\Users\<login user>\.android\
creat a new txt file under folder .android,write 0x04C5 in the txt file,and then save file as adb_usb.ini.
now comp can detect my phone with ddms tool,and also root tools.
you may download incorrect driver for phone,this is the ADB driver for T-01D.
spf.fmworld.net/oss/usb_driver/t-01d/data/download.html
HaoyuWen said:
now i know how to make it work!!!!
open folder .android
【Windows XP】
C:\Documents and Settings\<login user>\.android\
【Windows Vista, 7】
C:\Users\<login user>\.android\
creat a new txt file under folder .android,write 0x04C5 in the txt file,and then save file as adb_usb.ini.
now comp can detect my phone with ddms tool,and also root tools.
you may download incorrect driver for phone,this is the ADB driver for T-01D.
spf.fmworld.net/oss/usb_driver/t-01d/data/download.html
Click to expand...
Click to collapse
Thanks! Now my comp can detect the phone. I tried the No Root Screenshot It App from Market:
http://www.lindylabs.com/screenshot_it/
When I plugged the phone to the computer, and launched the enabler software, it went ok because the computer could see the phone.
But after I enabled it from the computer and tried the phone's no root screenshot app to capture the screen, it would capture but the file would not save. I heard the capture sound, but when I looked at the folder there was nothing.
Any way to fix?
well,I tried the no root screen shot it and it didn't work.
i do not know how to fix it.but the screen shot ux trail work on my T-01D.
this is blog link.
liveov.blogspot.com
HaoyuWen said:
well,I tried the no root screen shot it and it didn't work.
i do not know how to fix it.but the screen shot ux trail work on my T-01D.
this is blog link.
liveov.blogspot.com
Click to expand...
Click to collapse
Do you know a solution to make the wifi tethering work on this phone? Most carriers do not seem to able to connect (the 3G signal will disappear when tethering is activated)
225001gkh said:
Thanks! Now my comp can detect the phone. I tried the No Root Screenshot It App from Market:
http://www.lindylabs.com/screenshot_it/
When I plugged the phone to the computer, and launched the enabler software, it went ok because the computer could see the phone.
But after I enabled it from the computer and tried the phone's no root screenshot app to capture the screen, it would capture but the file would not save. I heard the capture sound, but when I looked at the folder there was nothing.
Any way to fix?
Click to expand...
Click to collapse
Hi,
I'm the developer of the "no root screenshot it" application. Please make sure that the phone is DISCONNECTED from the computer when you take the screenshot. If you still have problems, please do the following:
1) start the app
2) goto the 3rd tutorial screen
3) press the menu button
4) send me the error log.
Thanks!
Edward
225001gkh said:
Do you know a solution to make the wifi tethering work on this phone? Most carriers do not seem to able to connect (the 3G signal will disappear when tethering is activated)
Click to expand...
Click to collapse
Unfortunately,wifi tether is a japan only feature for no root devices.
You can find this tip 'A subscription to sp-mode is required to use tethering.'
on the docomo official website:
goo.gl/yCk4g
and docomo don't provide Hong Kong Service.
So waiting for root.
Finally,i am sorry for my English.It may confused you,and i always forget capital letters.
HaoyuWen said:
Unfortunately,wifi tether is a japan only feature for no root devices.
You can find this tip 'A subscription to sp-mode is required to use tethering.'
on the docomo official website:
goo.gl/yCk4g
and docomo don't provide Hong Kong Service.
So waiting for root.
Finally,i am sorry for my English.It may confused you,and i always forget capital letters.
Click to expand...
Click to collapse
Got mine rooted using superoneclick 2.3.1!!!
Is that true?
I always face the false on the step 7. waiting for device and the superoneclick not responding.
What's the model(type) of your phone?
airngkeye said:
Got mine rooted using superoneclick 2.3.1!!!
Click to expand...
Click to collapse
You rooted the T-01d? Can you provide detail steps? many thanks
225001gkh said:
You rooted the T-01d? Can you provide detail steps? many thanks
Click to expand...
Click to collapse
Greeting!~
I rooted my T-01D with this method.
forum.xda-developers.com/showthread.php?t=1461475
Hava a try!
Great! Many thanks. Can somebody post a guide for updating this phone outside Japan after rooting?
Hi.
Anyone managed to get wifi tethering working after rooting?

PC wont recognize phone as storage

Im so saaad! i think its all my fault.. i copied everything from my galaxy s2 storage over to my new xperia s.. and now it doesnt recognize the phone so i can transfer files..
what should i do ? please help!
btw the phone is just awesome! wauw!
I would also like to know how to properly mount the storage to a PC so that it is recognised as a Mass Storage Device rather than a MTP connection..?
Its so annoying not being able to see thumbnails of the pictures/videos you are trying to access..its also annoying that the PC has to spend time on downloading the files before playing rather than streaming straight from the storage.
Anyone have any ideas? plz..
Rather than starting a new thread I just used this one..thx in advance
When you connect the phone, on notification bar should say Internal storage connected. When you go to My Computer you should see Other section, where new device come up, called... Xperia S. Double click on it, so it goes to Internal storage. Again, double click and... you can see internal content. Hope it helps.
Same thing happened to me.... Today onwards time n again seeing a mtp driver failed issue when connecting to my win7 laptop. It wad working fine earlier. When I switch off n restart the device,it installs driver correctly and autoplay option comes up to open the xperia s device. However when I click on open folder, I dont see any folders in my xperia s phone. Hence no file transfer is possible. How can I get my phone working again?
I tried to do pc system restore... Since it was working yesterday...but that didnt solve the issue either. Any ideas?
Sent from my LT26i using XDA
Do you use different USB ports? Try to stick to only one. I still have XP and mine is always working, so this is definitely PC and windows issue.
I have a Win7 64bit Home Premium edition VAIO.
when I first got the phone, I could use it to connect to PC Companion. It would also show up as a storage device automatically, and using the same I had copied over music and pictures.
However, after 2 days of use, I noticed, my phone was no longer being identified as a device. Also, it gets a Code 10 - Device cannot be started error when I look into the driver details.
I tried to reinstall the MTP driver, but it never gets installed successfully. It always gives a driver failed to install error.code 10.
I can still connect my WD hard disk and other usb devices.
I saw somewhere in the Forum someone had described that I needed to uninstall and reinstall WMP to make this work. Didnt work
I downloaded the Windows DEK to ensure that all the drivers gets reinstalled, that didnt help either.
I also restored my laptop back to factory setting......still no luck with the fresh install.
So, here I am with a phone where I cant connect the device to move in OR out music/pictures etc.
The problems are:
1) MTP driver gives an error while installation. I tried to manually select the MTP USB driver and isntall it. That didnt work either.
2) When I connect SEUS, with the phone restarted by holding the volume button SEUS identifies the phone and shows me that there are no updates. Not sure if SEUS can be used for exploring the phone. Most probably NO.
3) PC companion tries to find the phone. It says it may take few minutes to identify the phone if it has lots of files. After that the operation fails suggesting that PC companion could not find the phone.
I restarted both the phone and my device several times......did not work.
I uninstalled the MTP and USB drivers and restarted and got them reinstalled........didn't work either.
Any idea on what needs to be done?
I have tried all the ports and a different USB cable as well.
I even tried changing settings of the usb port as described in the below link..
Nothing worked
Is it possible to get the Sony specific drivers from somewhere?
Hi has this problem been solved. I have two computers, the win 7 one installed fine but it refuses to work on the xp one.
any help?
intellix said:
I have a Win7 64bit Home Premium edition VAIO.
when I first got the phone, I could use it to connect to PC Companion. It would also show up as a storage device automatically, and using the same I had copied over music and pictures.
However, after 2 days of use, I noticed, my phone was no longer being identified as a device. Also, it gets a Code 10 - Device cannot be started error when I look into the driver details.
I tried to reinstall the MTP driver, but it never gets installed successfully. It always gives a driver failed to install error.code 10.
I can still connect my WD hard disk and other usb devices.
I saw somewhere in the Forum someone had described that I needed to uninstall and reinstall WMP to make this work. Didnt work
I downloaded the Windows DEK to ensure that all the drivers gets reinstalled, that didnt help either.
I also restored my laptop back to factory setting......still no luck with the fresh install.
So, here I am with a phone where I cant connect the device to move in OR out music/pictures etc.
The problems are:
1) MTP driver gives an error while installation. I tried to manually select the MTP USB driver and isntall it. That didnt work either.
2) When I connect SEUS, with the phone restarted by holding the volume button SEUS identifies the phone and shows me that there are no updates. Not sure if SEUS can be used for exploring the phone. Most probably NO.
3) PC companion tries to find the phone. It says it may take few minutes to identify the phone if it has lots of files. After that the operation fails suggesting that PC companion could not find the phone.
I restarted both the phone and my device several times......did not work.
I uninstalled the MTP and USB drivers and restarted and got them reinstalled........didn't work either.
Any idea on what needs to be done?
I have tried all the ports and a different USB cable as well.
I even tried changing settings of the usb port as described in the below link..
Nothing worked
Is it possible to get the Sony specific drivers from somewhere?
Click to expand...
Click to collapse
I've got the same problem, but you can still use MyPhoneExplorer from
.fjsoft.at
to access your phones data. please also read the forum, because it needs an app on your phone too.
fjsoft.at/forum/viewtopic.php?t=11454
Also I've called with the xperia help line about a driver pack, but there aren't any lose available, exept what is in SEUS or PC Companion, but they don't work for me.
Can also some tell me if SEUS also will provide the new firmware 6.0.A.3.67? because SEUS tells me that my phone is uptodate, but I still have 6.0.A.3.62.
Install the latest version of media player, that worked for me.
Try connecting phone in Debug mode. On first time MTP driver installation will fail too but after that disconnect phone, disable Debug mode in phone and connect. Now it should working.
If will not working then go to Device manager on your PC, find "Mobile devices", select something with MTP in name, right click and choose "Uninstall". Disconnect phone, connect again and now it should working.
Worked for me!
Hurray! I fixed it on my computer WinXP sp3. I did everything with MTP bla bla winmedia11 even dev kit MTP = No fix.
go to Settings-> apps-> handle apps-> all-> MtpApp <open it.
Clear data and cache. (restart phone if you want)
plug the phone in USB and wait.. the scanner/camera thing comes up.
Right click on This computer (my computer?) chose "Handle" -> device manager -> scanners and printers-> right click on the "phone" -> settings -> device driver-> update.
Chose let windows search for XXX and voila MTP device driver found and installing.
(I'm using Swedish interface so the names of step might be wrong )
I can confirm that delete data / cache on MTP App indeed solved the problem. Thanks

Kies problem

Hi,
I have S2 and for months i backup and sync my phone via kies to my outlook. One day I update the kies software on my computer, and since then kies on my computer doesn’t work properly.
Regardless if the phone connect to the computer or not, it doesn’t show any icons in the program window and the menu options are block except the help option, see the photo.
I tried to remove and reinstall software, even remove it from the registry, waited for new upgrades, downgrade to previous version that work well on my computer, tried to upgrade java and reinstall Silverlight but nothing fix it.
I have windows 7 64bit and Kies_2.3.3.12085_7_5 version.
What else should I do??
Thanks in advance
techpda said:
Hi,
I have S2 and for months i backup and sync my phone via kies to my outlook. One day I update the kies software on my computer, and since then kies on my computer doesn’t work properly.
Regardless if the phone connect to the computer or not, it doesn’t show any icons in the program window and the menu options are block except the help option, see the photo.
I tried to remove and reinstall software, even remove it from the registry, waited for new upgrades, downgrade to previous version that work well on my computer, tried to upgrade java and reinstall Silverlight but nothing fix it.
I have windows 7 64bit and Kies_2.3.3.12085_7_5 version.
What else should I do??
Thanks in advance
Click to expand...
Click to collapse
Does your phone get detected by Windows (not Kies), i.e. can you access files on the phone using the Windows explorer?
fxrb said:
Does your phone get detected by Windows (not Kies), i.e. can you access files on the phone using the Windows explorer?
Click to expand...
Click to collapse
yes i can import and export files from my computer to the phone via the explorer.
techpda said:
yes i can import and export files from my computer to the phone via the explorer.
Click to expand...
Click to collapse
anybody??
techpda said:
yes i can import and export files from my computer to the phone via the explorer.
Click to expand...
Click to collapse
are you using any custom rom??? When I first rooted my SG2 and started using custom rom..I can't use kies anymore...try AirDroid
HTML:
https://play.google.com/store/apps/details?id=com.sand.airdroid&hl=en
it works for me...hope it helps
Try changing cable or USB Ports.. Since i bought i9100 my kies never recognized my device... But who cares when odin's here...
If problem not solving then maybe rom problem...
Gkto settings - - About and post screenshot
Peace
Hit Thanks & It will Disappear
Sent from S II Running Fully Modified Official ICS 4.0.4
Next Device: Upcoming Nexus
techpda said:
yes i can import and export files from my computer to the phone via the explorer.
Click to expand...
Click to collapse
Therefore USB cable, port and driver are most likely working fine. Did you try from another PC, i.e. an entirely different installation of Kies on another machine?
fxrb said:
Therefore USB cable, port and driver are most likely working fine. Did you try from another PC, i.e. an entirely different installation of Kies on another machine?
Click to expand...
Click to collapse
You are right; I don’t think it related to the phone because even after new Kies installation from scratch without connecting the phone, I get at the startup window the same problem (no icons on the home window and disable options).
On another PC its work well but I need it to work well with my workstation PC at work to sync meeting & etc.
What can I change in my computer that might affect it? After all it did work well in past.
Is that so complicated issue? maybe you can refer me to another place that can handle this.
techpda said:
Is that so complicated issue? maybe you can refer me to another place that can handle this.
Click to expand...
Click to collapse
I do not know how complicated the issue is. If I knew the solution I would have posted it, believe me. I tried in vain to reproduce the error you are facing.
I also do not know any better place then XDA to seek for help, but you could try to talk Samsung directly. Sorry but I'm out of ideas
Try this (KIES SGS2 connection working)
I had a big problem with getting my SGS 2 connecting to KIES. I've got repeatedly "Cannot start service ont the device" or "device not detected".
Then I tried several combinations, like:
a. connecting the phone with the SIM and SD card,
b. connecting with SIM w/o SD
c. w/o SIM and with SD
d. w/o SIM and w/o SD
Apparently KIES started to recognize my phone when SIM card was not present (as in c and d). Then I tried to connect the phone with the SIM and SD card in but the SIM was not initilized (i.e. I wasn't entering PIN). KIES recognized the phone and then I was enetring the PIN.
Everuthing worked.
I hope this helps
p

N9 isn't recognized by Windows 7 pc

Hi, I'm new to the N9, have had the tablet about a week. I have tried connecting it to my windows 7 Pc and the N9 isn't recognized. I have tried all the basics, all drivers are current, set tablet to mtp, and not found. I have connected to a friend's Windows 10 PC and the N9 is found immediately. My N9 is a wifi only device, non rooted. I have 2 other Android devices that my W7 PC finds with no issue. Anyone else experience this, and or have any suggestions on how to fix this issue ? Not looking to root at this point. Any help and guidance would be greatly appreciated
I think there are many threads about this problem. Nexus Root Toolkit has a driver installation feature.
If you were starting from scratch I'd delete any unknown "tablet/usb" devices in Device Manager - look for the also delete drivers option.
Google's W7 installation instructions are here http://developer.android.com/tools/extras/oem-usb.html#Win7
On this page http://developer.android.com/sdk/win-usb.html is a link to download a zip file of the drivers (not the full SDK package) Click here to download the latest Google USB Driver ZIP file.
This software http://www.nirsoft.net/utils/usb_devices_view.html is possibly better than device manager in deleting drivers
In some cases, you need to enable ADB on your N9 before plugging it into your PC (Settings -> Developer Options -> Android Debugging).
peterk-1 said:
I think there are many threads about this problem. Nexus Root Toolkit has a driver installation feature.
If you were starting from scratch I'd delete any unknown "tablet/usb" devices in Device Manager - look for the also delete drivers option.
Google's W7 installation instructions are here http://developer.android.com/tools/extras/oem-usb.html#Win7
On this page http://developer.android.com/sdk/win-usb.html is a link to download a zip file of the drivers (not the full SDK package) Click here to download the latest Google USB Driver ZIP file.
This software http://www.nirsoft.net/utils/usb_devices_view.html is possibly better than device manager in deleting drivers
Click to expand...
Click to collapse
Thank you for your help, I had already tried all of this, but tried once more in case a step was missed. Every other Android device I have, or had never gave me an issue like this. The 2 android phones I have connect to pc without a problem, I am at a loss, lol.
When deleting drivers, should I have deleted all drivers for all devices, or just the ones installed from N9 ? Thanks again for your help
eckharttim said:
Thank you for your help, I had already tried all of this, but tried once more in case a step was missed. Every other Android device I have, or had never gave me an issue like this. The 2 android phones I have connect to pc without a problem, I am at a loss, lol.
When deleting drivers, should I have deleted all drivers for all devices, or just the ones installed from N9 ? Thanks again for your help
Click to expand...
Click to collapse
I've not got access to a Windows 7 PC. Does this page help http://www.topnotchtablets.com/FixUSBproblems
A basic one. I don't think it's relevant until you have a connection. Do you know that the N9 USB connection defaults to "charging only" and you need to pull down the notification menu to enable MTP to see the device contents
In USBDeview
Expand the window there are a lot more columns
There is a "connected" y/n column. I'm not certain that this works as expected, I can connect a tablet and despite an F5 refresh or a restart of the program it will stay a "No"
Look at the VendorId column AFAIK everything Google Nexus related has an ID of "18D1"
Have tried to establish what, if anything pops up in Device Manager when you plug in the N9 so you can disable it? Nirsoft have a program http://www.nirsoft.net/utils/device_manager_view.html that gives a table view of all devices - no clicking to expand trees
peterk-1 said:
I've not got access to a Windows 7 PC. Does this page help http://www.topnotchtablets.com/FixUSBproblems
A basic one. I don't think it's relevant until you have a connection. Do you know that the N9 USB connection defaults to "charging only" and you need to pull down the notification menu to enable MTP to see the device contents
In USBDeview
Expand the window there are a lot more columns
There is a "connected" y/n column. I'm not certain that this works as expected, I can connect a tablet and despite an F5 refresh or a restart of the program it will stay a "No"
Look at the VendorId column AFAIK everything Google Nexus related has an ID of "18D1"
Have tried to establish what, if anything pops up in Device Manager when you plug in the N9 so you can disable it? Nirsoft have a program http://www.nirsoft.net/utils/device_manager_view.html that gives a table view of all devices - no clicking to expand trees
Click to expand...
Click to collapse
Thank you for your help I greatly appreciated it. After trying pretty much everything, I decided to see if the ruu's for my two phones would run on W10. They did, so I then proceeded to update my W7 to W10. N9 communicates perfectly now with my PC. Thank you

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