Hello
Yesterday I lost all my pictures on my Galaxy S6, I went to gallery, and I had the icon of a “broken” file, I restarted my phone and after that all my pictures and DCIN folder disappeared. After that I had 10Gb new free space.
I rooted the phone and tried about 10 programs the restore internal data and no success, in all of them I couldn’t find one single picture.
I´m not using the fone, what can I do? I need a program to make a deep scan, If it was with a sd card it would be easy, but with internal memory, I can´t use Recuva because the S6 doesn´t have a drive letter as an external drive…
I´m desperate because it´s about 10Gb of photos…
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I just got the new Evo LTE, and I had photos on phone storage/internal storage. Using ASTRO, I tried to move them into my new 16gb SD card (it was clean, fully formatted and everything). However, it stated that the "MOVE FAILED." and then the pictures were just gone! They didn't go back to the original location or anything, it seems as if they were deleted off the phone and SD card completely!
Was it the phone? Or was it ASTRO? Should I have not mingled with the internal storage and the external storage the way I did? Is there any way I can get those photos back (there were about 500 photos)??
Please help, I've grown desperate. I even went to the sprint store but no luck.
no comment on the error (although I've only moved that many photos back and forth between the phone and card while plugged into the computer), but I've used Hexamob Recovery PRO *ROOT* with great success to restore accidentally deleted photos (there's a free version too - I don't know what the difference is). You should also consider automatic photo backup through dropbox if/when you're able to recover them.
I have to root this phone to be able to use that? I wasn't planning on rooting it yet because I just got it.. Is there another way to recover them? I don't even know if it'll be found in the SD card or the internal memory..
I think all of the "undelete" apps (and there are a few of them out there) require root - sorry.
Hey guys, I realise that I may not be on the correct forum for this and for that i apologise, however I am quite new to this website and don't know my way around.
Anyway, I have recently backed up my whole phone storage to SD card using CWM recovery as there was no option to backup to an internal device. I wanted to take the backup and move it to my computer but I have a HTC One m7 which has no SD card. This isn't normally a problem for me because all the files seem to show up on the internal storage when i look on my computer anyway however despite searching through all of the folders, I simply cant find. The backup is 5gb in total and I know that it has been made sucessfully because my available storage has decreased by 5GB but it simply can't be found. Even when i look at the file manager on my phone I can't see it. Even if I can't move it to my PC I atleast want to be able to delete it, will factory resetting the device remove root access aswell as everything else and will I have to start all over again to delete this hefty 5GB backup?
Thanks for reading
My Device:
I am using a Galaxy S7 SM-G930F 32GB Exynos running IronMan-Rom V1.2.0 and have TWRP 3.0.2-4 and the phone is rooted.
The Issue:
Something is using 13.85GB on my internal SD/Storage (see attached screenshots) I discovered this yesterday lunch time and have since spent a few hours on here and other forums across the inter-webs trying to get to the bottom of the issue. To try and discount and head off any none relevant data/answers related o the issue below is a list of what I have done so far -
Its no app cache related, because wiping the delvic and data cache from TWRP did nothing to change the other storage figure.
I deleted every scrape of data from the internal Storage/SD manually and also wiped internal Storage/SD from TWRP and no effect.
Its not app related and I have checked all my app caches and the 10 largest don't account for a fraction of the 13.85GB.
Auto update in the Google play has always been set to disable since I installed the ROM, so it not caching anything
I type *#9900# and deleted the dev/cat log, and this made no difference.
I tried SD maid, It found 2GB which I removed, didn't effect the internal storage and just broke google play services causing to it to constantly FC - utterly pointless app.
I have tried several other SD tools (SD tools, OneTool, CCleaner and numbers our SD manager type apps from the playstore to name a few) to try and ascertain what exactly is using the space in the internal storage and nothing so far has shone any light on the subject.
I have manually rum TRIM via Lspeed app and that made no difference.
DiskUseage (see screenshot) is showing it as 'System Data', but I am unable to browse or select it - and it doesn't make any sense its called that either.
My knowledge of linux is limited, but I am wondering if the internal storage is an actual drive and not a symbolic link to another location, if that's the case where is the other location so I can see if I can clean out the phantom data from there.
Doing a factory reset does indeed remove the 'phantom' 13.85GB of data, but I absolutely do not see why this extreme measure has to be taken. There surely has to be a reasonable explanation and fix for this?! As I would prefer not to have to spend a chunk of my weekend setting up my bloody phone all over again due to have to factory reset.
So while doing another search on the playstore for tools to help me, I found a tool called 'Diskinfo' and this showed one of the mount names for the internal storage as /Data. I then reinstalled TotalCommander, did a properties check on that folder and found 17.GB of data in that folder. So am gonna painstakingly go through that folder to see if there is one that roughly matches the 13.85GB mentioned in the OP.
I then found the mysterious phantom data, it was all the files I have placed into 'privatemode' So as I now understand it (privateMode), instead of just encrypting the data where it was on the external SD card, it moves the data to the internal storage/SD card. So I will be looking for an alternative app to private mode.
Hey. I'm having that issue with a costumer. I would like to know how you erased and/or solve that problem. Thank You and very helpful info.
Eventually found file '0' using an app called SD Card Manager - Samsung Tab A Android 5. Removed 4gb of data. Excellent!
I seem to be having a similar issue on my s9, I've only had it since early February this year. My apps is only 10gb, and I have ~34gb of files that on there, yet my 60gb is nearly full
Can someone help me, please??
I have an Edge phone that has almost all of my Internal Storage gone!
I have 64.00 GB and 19.62GB is taken up by "Apps", how do I fix this??
I'm not using that many Apps, so I don't understand why this is happening....please help!
Ok so what if you are not using private mode? How do you remove this data without doing a hard reset? I can see it on my disk but can't get rid of it? I have never used private mode on my phone before, used CCleaner and there is still about 17 gigs worth of **** stuck on my phone.
b1k3rdude said:
So while doing another search on the playstore for tools to help me, I found a tool called 'Diskinfo' and this showed one of the mount names for the internal storage as /Data. I then reinstalled TotalCommander, did a properties check on that folder and found 17.GB of data in that folder. So am gonna painstakingly go through that folder to see if there is one that roughly matches the 13.85GB mentioned in the OP.
I then found the mysterious phantom data, it was all the files I have placed into 'privatemode' So as I now understand it (privateMode), instead of just encrypting the data where it was on the external SD card, it moves the data to the internal storage/SD card. So I will be looking for an alternative app to private mode.
Click to expand...
Click to collapse
Hello, i have the same problem. Have you been able to recovery/find that data from the privatemode? My brother's S7e is on some Note8 rom and i can't find anything 'private mode' in the Settings. He has 300mb free of 24gb and literally not a single picture on his Internal storage.
Imotep95 said:
Hello, i have the same problem. Have you been able to recovery/find that data from the privatemode? My brother's S7e is on some Note8 rom and i can't find anything 'private mode' in the Settings. He has 300mb free of 24gb and literally not a single picture on his Internal storage.
Click to expand...
Click to collapse
Just do a search in setting for 'private mode' and disable it, at some point your brother has enabled to password protect some files on the device.
More relevant info here - https://www.samsung.com/uk/support/mobile-devices/what-is-private-mode-and-how-do-i-use-it/
All this is happening to me and my private mode is off. I literally copied and pasted all of my files from my phone storage onto the computer to relief the size, again, plus the CClear app, and the dent released around 2gb.
12gb is used on a 32gb phone, removing everything it is at 29.2gb maxed out.
This is nuts...
I clear my phone out every couple of months. Images to keep on the computer, removing unnessisary things. Private mode has always been disabled... What do I need to do?
Rrutwi363o said:
All this is happening to me and my private mode is off. I literally copied and pasted all of my files from my phone storage onto the computer to relief the size, again, plus the CClear app, and the dent released around 2gb.
12gb is used on a 32gb phone, removing everything it is at 29.2gb maxed out.
This is nuts...
I clear my phone out every couple of months. Images to keep on the computer, removing unnessisary things. Private mode has always been disabled... What do I need to do?
Click to expand...
Click to collapse
This sounds really familiar, any progress?
Is anybody know how to recover deleted files,images/photos?
My photos/images got deleted by SD maid
So when i use it i accidentally clicked something in SD maid that delete all of my images and photos
-My photos is gone
-whatsapp images is gone too
-photos , images is gone
Are they deleted permanently?
i tried recover apps in my phone , but all of that apps dint work..
Is there anyway to recover it??
I was running out of internal storage so I changed the defalt to " save to external sd card" which is a nice 64 gb SanDisk...
After taking all pictures of kids opening presents , and settling down for a coffee, we noticed that all the pictures that we took were not there. Checked every folder in internal and external sd card. Doenloaded a sd card re scan app from playstore. Still nothing. Checked the trash ( Samsung Galaxy tab s2) this is new feature with Samsung devices in Android 9 pie. And still nothing.
After we noticed the pictures gone , we switched the defalt back to ' save to internal storage". And since then pictures have not gone missing. But we want the Xmas pictures ... Any idea what could have happened to them and how to recover?
Device : Samsung Galaxy tab s3
Os : Android 9 pie
Not rooted .
akcerron said:
I was running out of internal storage so I changed the defalt to " save to external sd card" which is a nice 64 gb SanDisk...
After taking all pictures of kids opening presents , and settling down for a coffee, we noticed that all the pictures that we took were not there. Checked every folder in internal and external sd card. Doenloaded a sd card re scan app from playstore. Still nothing. Checked the trash ( Samsung Galaxy tab s2) this is new feature with Samsung devices in Android 9 pie. And still nothing.
After we noticed the pictures gone , we switched the defalt back to ' save to internal storage". And since then pictures have not gone missing. But we want the Xmas pictures ... Any idea what could have happened to them and how to recover?
Device : Samsung Galaxy tab s3
Os : Android 9 pie
Not rooted .
Click to expand...
Click to collapse
did you use the standard app for taking pictures or did you use a third party app?
I used the the standard stock camera app.
So I was using my S23 ultra for camera and video purposes. It had no sim card.
Today i decided to get a sim card for it and use it as a phone finally.
Installing the sim card, It factory reset the phone, I wasnt aware it would do this...and it walked me through the setup the phone stuff.
I dont know if there is any way i can still recover all my pics and videos....the rest of stuff i can live without.
I did find an app called Droidkit which sounded promising but it was unable to ROOT the phone to do a deep scan....i assume cause the S23 is a Canada version.
Which basically brought me here to see if there was a way to ROOT this phone or if there was any other way to try to recover my photos and videos.
I hadnt done any type of backup nor used google photos etc.
I had planned to back everything up when i got home before installing the sim card, but when i bought it, the girl insisted she had to install it herself and make sure it was activated.
anyways, any help is appreciated, thanks!
I have never seen factory reset delete user data on internal simcard.
On samsung phones.
(unless specificaly requested to do so from recovery)
open file manager and browse around , very good chance your stuff is still there.
if it was really reformatted (almost always a quick format) which can allow file recovery,
(stop using phone as much as possible so not to overwrite the the sectors on internal sd)
Back up and restore data or files on your Galaxy device
When you back up and restore content using Samsung Cloud, you'll be able to save important files, download deleted files, and sync data on other devices.
www.samsung.com
Samsung Internal Memory Recovery | Samsung Files Recovery
I accidentally deleted my data on my Samsung, is there any way to recover deleted files on Samsung Galaxy? This post makes Samsung internal memory recovery easy in three trouble-free ways.
www.coolmuster.com
4 Ways of Samsung Internal Memory Recovery [with Pics]
I accidentally deleted my data on my Samsung. How to perform Samsung internal memory recovery? This page tells you 4 ways to recover deleted files from phone memory on Samsung Galaxy S21/S20/S10/S9.
www.mobikin.com
Samsung SD Card Recovery: Recover Files From a Samsung SD Card/Samsung Phone
Recover files from your Samsung SD card - or any SD card - and Samsung phone using our easy-to-follow guides (with screenshots).
www.handyrecovery.com
if proficient with android development or linux administration
look in to dumping the filesystems trough usb/adb/recovery and running
file system recovery on dumped images.
PS: samsung phones also have their own backup system besides google images,
if you even registered for a samsung acount on phone (look in to that also)
dandudikof said:
I have never seen factory reset delete user data on internal simcard.
On samsung phones.
(unless specificaly requested to do so from recovery)
open file manager and browse around , very good chance your stuff is still there.
if it was really reformatted (almost always a quick format) which can allow file recovery,
(stop using phone as much as possible so not to overwrite the the sectors on internal sd)
Back up and restore data or files on your Galaxy device
When you back up and restore content using Samsung Cloud, you'll be able to save important files, download deleted files, and sync data on other devices.
www.samsung.com
Samsung Internal Memory Recovery | Samsung Files Recovery
I accidentally deleted my data on my Samsung, is there any way to recover deleted files on Samsung Galaxy? This post makes Samsung internal memory recovery easy in three trouble-free ways.
www.coolmuster.com
4 Ways of Samsung Internal Memory Recovery [with Pics]
I accidentally deleted my data on my Samsung. How to perform Samsung internal memory recovery? This page tells you 4 ways to recover deleted files from phone memory on Samsung Galaxy S21/S20/S10/S9.
www.mobikin.com
Samsung SD Card Recovery: Recover Files From a Samsung SD Card/Samsung Phone
Recover files from your Samsung SD card - or any SD card - and Samsung phone using our easy-to-follow guides (with screenshots).
www.handyrecovery.com
if proficient with android development or linux administration
look in to dumping the filesystems trough usb/adb/recovery and running
file system recovery on dumped images.
PS: samsung phones also have their own backup system besides google images,
if you even registered for a samsung acount on phone (look in to that also)
Click to expand...
Click to collapse
thanks
im new to android and dont know linux.
i will try your other suggestions and see how i get on there.
appreciated!
First time ever i heard that when installing simcard phone goes to factory reset... I change them a lot also esim and no issue like factory reset...
You can try Ontrack to recover files.
B0B_SACAMAN0 said:
So I was using my S23 ultra for camera and video purposes. It had no sim card.
Today i decided to get a sim card for it and use it as a phone finally.
Installing the sim card, It factory reset the phone, I wasnt aware it would do this...and it walked me through the setup the phone stuff.
I dont know if there is any way i can still recover all my pics and videos....the rest of stuff i can live without.
I did find an app called Droidkit which sounded promising but it was unable to ROOT the phone to do a deep scan....i assume cause the S23 is a Canada version.
Which basically brought me here to see if there was a way to ROOT this phone or if there was any other way to try to recover my photos and videos.
I hadnt done any type of backup nor used google photos etc.
I had planned to back everything up when i got home before installing the sim card, but when i bought it, the girl insisted she had to install it herself and make sure it was activated.
anyways, any help is appreciated, thanks!
Click to expand...
Click to collapse
When Samsung had an sdcard you were able to store images and videos on your sdcard so that when you did a FDR you didn't lose your images or videos. Sorry to say that US and Canadian S23 Ultra's can't be bootloader unlocked at this time so no root for now. You can go to settings>Backup and Restore and see if by chance they were backed up, mine are backed up every so often automatically.
B0B_SACAMAN0 said:
So I was using my S23 ultra for camera and video purposes. It had no sim card.
Today i decided to get a sim card for it and use it as a phone finally.
Installing the sim card, It factory reset the phone, I wasnt aware it would do this...and it walked me through the setup the phone stuff.
I dont know if there is any way i can still recover all my pics and videos....the rest of stuff i can live without.
I did find an app called Droidkit which sounded promising but it was unable to ROOT the phone to do a deep scan....i assume cause the S23 is a Canada version.
Which basically brought me here to see if there was a way to ROOT this phone or if there was any other way to try to recover my photos and videos.
I hadnt done any type of backup nor used google photos etc.
I had planned to back everything up when i got home before installing the sim card, but when i bought it, the girl insisted she had to install it herself and make sure it was activated.
anyways, any help is appreciated, thanks!
Click to expand...
Click to collapse
The only possible way is by physically removing emmc and then recovering using UFI tool box.
I don't recommend doing it for yourself as it has to be performed by trained professional.
thanks for all the replies.
didnt have any luck....if the phone was rootable, its possible i could have recovered some i guess.
fortunately it was only a couple months i had the phone....but i still took hundreds of pics n vids in that short time.
lesson learned...backup my shizzle.
i managed to salvage a few bits from messenger of stuff i had sent people.
appreciated.
did you use the file browser on the phone to check standard locations
(not the gallery browser, but actual file browser)
of the internal sd card
/sdcard/ (DCMI,Movies,Pictures)
even storage manager under settings should differentiate between
internal and external sd cards , even if external was formated to be used as internal.
(browse that and see how much space is used up by various things in internal-sd)
as i and others think, that you are just looking at external sd card only for some reason.
and internal sd should still be there with original content , unless purposefully erased
( factory reset should leave that allone )