Urgent Matter - Samsung Note 5 Hacked for the Second time! - Android Q&A, Help & Troubleshooting

Friends and experts, I really beg na urgente help here.
Yesterday my Samsung galaxy note 5 was hacked.
First they locked my screen with a password and a message in the lock screen saying: hackers br.
I was able to unlock the screen with the help of a remote manager software from Samsung.
A few minutes later, after the unlock of the home screen, they restarted the smartphone and
restored factory defaults.
After that, I reinstalled everything in my phone, lost 1 day doing that, I even rooted the smartphone again,
but today a few minutes ago, I was hacked again and the phone locked again.
I was quickly able to unlock it, and turned off the internet connection.
When I started the internet conection again, the smartphone restarted and tried to reset everything again.
I was desperately pressing the power button, and it seems I was able to avoid the reset.
I have the control of the smartphone right now and I need and urgente TIP about What to look for, what to do, what to delete, to same my phone.
May anyone help this helpless friend?

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What is being hacked, phone or account? If account, reset you password on your account.
Sent from my SM-N9005 using Tapatalk

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Start first by looking for any unknown person or number in your contacts do the same for e-mail delete them take personal info down from any untrustworthy sites change passwords make another email one for personal one for play that's a start put a lock on your phone that's a start
Sent from my LGLS675 using Tapatalk

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The phone is hacked. Not the account as far as I know.
I use 6 diferent Google Accounts in this Android for gaming.
I'll look the contacts in my phone, but I don't see how that can avoid them from hacking the phone again.
Anyway, I work using WhatsApp. So, I have hundred of contacts.
Does anyone has any more practical and immediate solution to try:
- Block the phone from accepting a restore factory defaults command and lock it as it is now?
- Any kind of service or process or know malicious app that I can search and uninstall?

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Sorry thought u needed help
Sent from my LGLS675 using Tapatalk

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Woody Herald said:
Sorry thought u needed help
Sent from my LGLS675 using Tapatalk
Click to expand...
Click to collapse
Friend, I do need help. I just asked what difference will it make to delete a contact in my android contacts list. That's all.
So far, I have been able to avoid a reset in the phone, but everytime I disable the internet, as soon as I start the internet again, the phone reboots and tries to restore factory defaults.
I don't know what else to do besides ask for help.
Everytime the phoen reboots and tries to restore factory defaults na error is ocurring either by some random luck or because I keep pressing the power button to avoid a reset.
I need to do something to block this constant reboot and constant attempt to restore factory defaults.

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OK people use email and text to hack your phone and if u allowed them access to your info phone number and email that's a way in now start fresh go through your things and put them in order sorted it out start there let me know
Sent from my LGLS675 using Tapatalk
---------- Post added at 05:19 PM ---------- Previous post was at 05:18 PM ----------
Make a backup and reset
Sent from my LGLS675 using Tapatalk
---------- Post added at 05:20 PM ---------- Previous post was at 05:19 PM ----------
Don't get frustrated!!!
Sent from my LGLS675 using Tapatalk

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Woody Herald said:
OK people use email and text to hack your phone and if u allowed them access to your info phone number and email that's a way in now start fresh go through your things and put them in order sorted it out start there let me know
Sent from my LGLS675 using Tapatalk
---------- Post added at 05:19 PM ---------- Previous post was at 05:18 PM ----------
Make a backup and reset
Sent from my LGLS675 using Tapatalk
---------- Post added at 05:20 PM ---------- Previous post was at 05:19 PM ----------
Don't get frustrated!!!
Sent from my LGLS675 using Tapatalk
Click to expand...
Click to collapse
The problem is that It was already reseted yesterday.
That didn't help to keep them away and hack it again a second time.

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Don't use yah%& mail
Sent from my LGLS675 using Tapatalk

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Try disabling/sign out of all your accounts. Either that or somebody is specifically targeting you, in that case you need to contact authorities.
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These r things I had to do OK it works
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---------- Post added at 05:26 PM ---------- Previous post was at 05:24 PM ----------
There you go there I s your answers
Sent from my LGLS675 using Tapatalk

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Guys I think I found out where the attack is coming from.
It appears in the screen that the commands are coming from ANDROID DEVICE MANAGER.
How can I solve it? How can I find out what account has control over the phone?
Thankyou

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doraimom said:
Guys I think I found out where the attack is coming from.
It appears in the screen that the commands are coming from ANDROID DEVICE MANAGER.
How can I solve it? How can I find out what account has control over the phone?
Thankyou
Click to expand...
Click to collapse
If I'm not mistaken u can mind out by enabling ADB
From there u should be able to tell from the IP addresses when u look them up on Google you can find out if its local or not there are apps out there that will help you gain the info you are wanting hope this helps.
One last thing I can think of is change passwords alert google and good luck.
Sent from my LGLS675 using Tapatalk

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THank you everyone for your time.
I solved the problem.
None of my accounts were hacked. My phone was not hacked.
What happened is that I added an account to my phone that was not mine. Someone that I game with gave me his account
for me to help him playing when he couldn't. So, by having his own account inside my phone, he was able to play with my face,
lock my phone, restore factory default.
This is a huge and big leak of security in android in my opinion. Since many people use many different accounts inside one single
smartphone, like work Email, personal email, etc. Google and Samsung should enable only ONE SINGLE ACCOUNT to be able to
remotely manage the smartphone, not and never all the accounts!
This is something that must change inside Android! You must be able to set the account that can remotely manage the smartphone.
If anyone knows of a forum or a direct place where I can place this complain to the team responsible for developing Android,
I'll be glad to give this contribution based on this really bad experience that I had.
Thank you again for you time.

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doraimom said:
THank you everyone for your time.
I solved the problem.
None of my accounts were hacked. My phone was not hacked.
What happened is that I added an account to my phone that was not mine. Someone that I game with gave me his account
for me to help him playing when he couldn't. So, by having his own account inside my phone, he was able to play with my face,
lock my phone, restore factory default.
This is a huge and big leak of security in android in my opinion. Since many people use many different accounts inside one single
smartphone, like work Email, personal email, etc. Google and Samsung should enable only ONE SINGLE ACCOUNT to be able to
remotely manage the smartphone, not and never all the accounts!
This is something that must change inside Android! You must be able to set the account that can remotely manage the smartphone.
If anyone knows of a forum or a direct place where I can place this complain to the team responsible for developing Android,
I'll be glad to give this contribution based on this really bad experience that I had.
Thank you again for you time.
Click to expand...
Click to collapse
So I'm pretty sure that only Google accounts can control Android Device Manager and adding someone else's account to your phone is a very big security risk on your part. You can also deactivate Android Device Manager as a device administrator and no account will be able to control your phone in that way.

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bilgerryan said:
So I'm pretty sure that only Google accounts can control Android Device Manager and adding someone else's account to your phone is a very big security risk on your part. You can also deactivate Android Device Manager as a device administrator and no account will be able to control your phone in that way.
Click to expand...
Click to collapse
Hi. The samsung account can do the same. Actually I never used the Google Device Manager. I learned about it because the cracker/hacker was using it.
I unlocked my device all the times he locked it using my Samsung account.
I believe it's a really important and nice tool to have, but again, it need to be related to one single "master" Google account,
and not all the accounts the device has added into it.

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doraimom said:
Friends and experts, I really beg na urgente help here.
Yesterday my Samsung galaxy note 5 was hacked.
First they locked my screen with a password and a message in the lock screen saying: hackers br.
I was able to unlock the screen with the help of a remote manager software from Samsung.
A few minutes later, after the unlock of the home screen, they restarted the smartphone and
restored factory defaults.
After that, I reinstalled everything in my phone, lost 1 day doing that, I even rooted the smartphone again,
but today a few minutes ago, I was hacked again and the phone locked again.
I was quickly able to unlock it, and turned off the internet connection.
When I started the internet conection again, the smartphone restarted and tried to reset everything again.
I was desperately pressing the power button, and it seems I was able to avoid the reset.
I have the control of the smartphone right now and I need and urgente TIP about What to look for, what to do, what to delete, to same my phone.
May anyone help this helpless friend?
Click to expand...
Click to collapse
I'm new to this whole root thing why should a tablet or smtph or be rooted or not rooted pros or cons.I assume but probably wrong rooting means your stuck to your provider?
Sent from my 9020A using Tapatalk
---------- Post added at 10:02 PM ---------- Previous post was at 09:57 PM ----------
doraimom said:
Friend, I do need help. I just asked what difference will it make to delete a contact in my android contacts list. That's all.
So far, I have been able to avoid a reset in the phone, but everytime I disable the internet, as soon as I start the internet again, the phone reboots and tries to restore factory defaults.
I don't know what else to do besides ask for help.
Everytime the phoen reboots and tries to restore factory defaults na error is ocurring either by some random luck or because I keep pressing the power button to avoid a reset.
I need to do something to block this constant reboot and constant attempt to restore factory defaults.
Click to expand...
Click to collapse
Is it possible you got a lemon? I definitely got a lemon of a tablet sent back 3X and got new tablet but ours warranty now.And since att isn't giving discounted devices anymore but spreading out full price during 2 yrs.So I'll keep all till broken down.
Sent from my 9020A using Tapatalk