FYI - Not sure if anyone else is getting this error, but when I tried to register for the LG G6 \ Google Home launch promo, I got the following error on submission:
IMEI/MEID Number: The serial number provided is not valid for this promotion.
SERIAL_LABEL: The serial number provided is not valid for this promotion.
Purchase was on 3/31, tried to submit promo on 4/1 and got the error. E-mailed LG support, and got two responses.
First Response:
Thank you for emailing the LG G6 Google Home promotional team.
We're sorry you're experiencing issues registering. It's likely that your IMEI has not been updated in the system just yet.
I am going to forward your information to my supervisor to review .
If you haven't already, please forward the following information to us:
- Your first and last name
- Phone number
- IMEI number(s)
- Carrier
Thank you for choosing the LG G6.
LG G6 Google Home Launch Promotion Team
LG Electronics, Inc.
(btw - I had provided screen shots of the error, and all of the info they asked for in my inital email).
Second response, I assume from the "supervisor":
Hello,
I'm sorry about that e-mail. My colleague left out a lot a few things. The database has not been updated yet. There seems to be a delay in getting the information from your carrier. You should be able to try again in a couple days. If you still have problems registering, let us know.
Thank you for choosing the LG G6.
Sheri-Lynn G.
LG G6 Google Home Launch Promotion Team
LG Electronics, Inc.
My carrier is Verizon, for those wondering.
As of 5:30am eastern on 4/4, still cannot register the device with the promo. And I've checked the IMEI a number of times for accuracy.
I had that same error on Sunday but when I tried again yesterday it accepted it. One difference was on Sunday I tried to do it on my phone and yesterday I did it on my computer. Don't know if that mattered or not.
Could have been typos (like difference in i and l and 0 and O) or maybe you didn't put the HEX EID? **shrugs**
Common issue apparently with LGs system. They claim they have to wait for the seller or the carrier to upload the IMEI to their system. They also claim it takes a few days to process and with their system being backed up with people registering this deal it might take a day or two longer. I called and they claim to have prioritized my processing and should be in by the end of tomorrow.
Try it now. It didn't work for me for several days, including first thing this morning. But when I resubmitted just now it went through. Good luck!
I was able to submit my Tmobile line even though the phone doesn't officially release until the 7th.
Try dropping off the last digit of your IMEI. That is what worked for me after speaking with Verizon.
And I just got confirmation they have accepted my submission and next step is waiting for shipment notification
Didn't work this morning but it just worked now. Ordered on the 17th arrived on the 30th
I'm on Sprint, just tried again, no dice.
Verizon here, mine finally went through tonight.
I'm on sprint. Worked for me earlier today.
slainte_0317 said:
FYI - Not sure if anyone else is getting this error, but when I tried to register for the LG G6 \ Google Home launch promo, I got the following error on submission:
IMEI/MEID Number: The serial number provided is not valid for this promotion.
SERIAL_LABEL: The serial number provided is not valid for this promotion.
Purchase was on 3/31, tried to submit promo on 4/1 and got the error. E-mailed LG support, and got two responses.
First Response:
Thank you for emailing the LG G6 Google Home promotional team.
We're sorry you're experiencing issues registering. It's likely that your IMEI has not been updated in the system just yet.
I am going to forward your information to my supervisor to review .
If you haven't already, please forward the following information to us:
- Your first and last name
- Phone number
- IMEI number(s)
- Carrier
Thank you for choosing the LG G6.
LG G6 Google Home Launch Promotion Team
LG Electronics, Inc.
(btw - I had provided screen shots of the error, and all of the info they asked for in my inital email).
Second response, I assume from the "supervisor":
Hello,
I'm sorry about that e-mail. My colleague left out a lot a few things. The database has not been updated yet. There seems to be a delay in getting the information from your carrier. You should be able to try again in a couple days. If you still have problems registering, let us know.
Thank you for choosing the LG G6.
Sheri-Lynn G.
LG G6 Google Home Launch Promotion Team
LG Electronics, Inc.
My carrier is Verizon, for those wondering.
As of 5:30am eastern on 4/4, still cannot register the device with the promo. And I've checked the IMEI a number of times for accuracy.
Click to expand...
Click to collapse
At least you have an imei to enter for the promo. I bought mine on 3/31 as a preorder from at&t (last time I preorder from them as the stores had them yesterday in limited batches on 4/3 --- but got the but one/ get one free offer on their installment program and had to pull the trigger before the 1st had ended)and have yet to see an imei for the phones that have shipped out to me on 4/1. They are scheduled to arrive on 4/6, so hopefully I have success and wish you the same from VZW as well!
Finally worked this AM, with the same IMEI that I have been using (in my emails to them, I had sent a PDF of their form submission page, so I was using that to copy and past back into IMEI field. Looks like it does take some time for them to get the IMEI. But, in looking at past promos, some said they would get a similar error about invalid IMEI, but if they kept resubmitting, it would finally work. In other words, if it's not a problem with getting the IMEI from the carrier, is crappy website coding throwing back an incorrect error on the IMEI check (should be service unavailable at this time vs. invalid IMEI).
To those still getting the error, keep trying. Our purchase was from vzw.com, pick up in store on 3/31, and it did not work until 4/5.
reignlight said:
At least you have an imei to enter for the promo. I bought mine on 3/31 as a preorder from at&t (last time I preorder from them as the stores had them yesterday in limited batches on 4/3 --- but got the but one/ get one free offer on their installment program and had to pull the trigger before the 1st had ended)and have yet to see an imei for the phones that have shipped out to me on 4/1. They are scheduled to arrive on 4/6, so hopefully I have success and wish you the same from VZW as well!
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Click to collapse
That's a long shipment time? Verizon typically does 2 day. Surprising.
slainte_0317 said:
That's a long shipment time? Verizon typically does 2 day. Surprising.
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Click to collapse
I'm baffled by this too! My only comparison is through employment at T-Mo years ago where I don't remember and as a long term AT&T customer, the 2 day standard has been adhered to for me as well...I may have had 3 day once but it's always been lightning fast and I've never altered shipping speeds. However, I've only dealt with upgrades and not new lines of service, nor have I shipped to the store before, ... And I don't recall shipment telling me that the item was on backorder, which it said those first several hours which shocked me.
Tried registering mine but didn't take imei
I bought an unlocked one from B&H, same thing happens when I trid to register. CSR tried manually withou success. Waiting for supervisor's response.
Some info to share with those who bought unlocked Lg G6 from B&H and can't register for the Google Home.
I called the CSR, was told they were aware the issue of registration of unlocked G6 sold by B&H. Their IT guys currently are working on the issue. I asked about the submission deadline is next Monday, the CSR told me since I have send all the information including name, address, picture of IMEI and invoice, as well as the answers of the survey questions on the registration page to them via email. The promotion will be honored even the website can't be fixed by next Monday.
If you purchased the same phone before May 7, make sure you send email to the promotion support with all the information required on the registration page before the submission deadline, which is next Monday. Email address and phone number can be found on the same registration webpage.
When this happen to me I emailed them and they entered it manually for me.
Related
I have ordered a T-Mobile upgrade thru BuyMobilePhones.net. Having never heard of the company before I was a little cautious. They do however have one of the best deals I've found for my situation:
600 mins
500 texts
500mb internet
18 months
£30 a month
19.99 for the phone
The closest mobiles.co.uk have got is £35/m and £50 for the phone. And as its an upgrade I don't have to fanny about changing my number over which is a Brucey bonus.
..........
I rang on bank holiday Monday and spoke to a bloke who basically said he cant do anything today as its a BH and he would be on the phone to T-Mobile for too long and he took my details and would call back Tuesday. 'Hmmmmm' I thought, and agreed.
I got a bit antsy in my pantsy so rang back an hour later. I spoke to another bloke who took my details and said he'd ring back in ten mins after speaking to T-Mobile, he took the telephone password for my account (the one you tell the operator when you ring up), I was a bit apprehensive but gave it too him anyway (I have changed it now). He rang back after about 20 mins and said its gone through and I should expect delivery on Wednesday. I said goodbye but was still suspicions.
I then rang T-Mobile an hour later and asked if there had been any changes to my account. They told me a dealer rang up questioning an upgrade to a Motorola Milestone but nothing had been put through. I rang back BMP.net but they had all gone home.
So I rang them today(Tuesday) and spoke to the same bloke and he said they have to put it through as a milestone to get the best deal. 'Fair play', I thought, but the big question is will I still get it tomorrow (Wednesday). He told me that he thought there would be enough stock in for my order but there may not be and I may actually get it Thursday.
I have just rang up T-Mobile (Tuesday 18:20) to ask if any upgrades had been put through on my account and they said 'No'. I will call BMP.net a call tomorrow (Wednesday) at 09:00 to chase it up again.
..........
The best number to call is 01773 522308.
Anyone else dealt with them before?
I've had a the same order as yourself, but it's been stuck on the processing stage since yesterday morning when I click on order status.
How long did yours take to process?
As mines an upgrade I don't get access to that part of the site
No worries, not sure processing should take this long. I have emailed them this morning regarding the issue but still no reply.
Give the above number a call 0900-1730
Will do, tomorrow, cheers
Let us know how you get on
I had a 'mare with Buy Mobile Phones a while back. Ordered a new phone, they dicked me about, finally sent it, when it arrived the box was open, so I sent it back and they told me they wouldn't accept it because the phone was 'used'.
I had to scream, shout and threaten them with the office of fair trade before they'd even concede that it was them that opened it (or someone previously); and even then they gave me the old 'as an act of good faith' line. They are, without doubt, the murkiest phone shop I've ever used.
I wouldn't trust them any further than I could push them with my piss.
Hi there,
I ordered with buymobilephones.net and my order was dispatched yesterday and is out with City link for delivery tomorrow - so they are definitely legit.
Many thanks
The confirmation email says delivery, sadly the tracking number isnt tracking. Will phone cancel tomorrow if no delivery.
Sent from my GT-P1000 using XDA Premium App
Got the same deal as thread starter, got tracking info via email from BMF. Should be with me tomorrow.
Any problems I have had to date had been delt with swiftly!
Did anybody have a slow order processing, mines been nearly 2 days.
I also ordered the same deal as the first poster and I have a tracking number for City Link that is giving Wednesday as the delivery day with it currently underway to the delivery depot.
I ordered it 'new' despite being eligable for an upgrade with t-mobile. A new number for the specified deal appeared on my existing account ( a couple of my kids also have t-mobile contracts on my account) on Saturday along with the dispatch e-mail.
Therefore all looks OK.
pmt32577 said:
I also ordered the same deal as the first poster and I have a tracking number for City Link that is giving Wednesday as the delivery day with it currently underway to the delivery depot.
I ordered it 'new' despite being eligable for an upgrade with t-mobile. A new number for the specified deal appeared on my existing account ( a couple of my kids also have t-mobile contracts on my account) on Saturday along with the dispatch e-mail.
Therefore all looks OK.
Click to expand...
Click to collapse
How long was your order processing for mate.
I also ordered the same deal and got a city link tracking number which isn't tracking, but I'm told delivery is due tomorrow.... fingers crossed but will cancel and get elsewhere if any problems.
what day did u guys order+ new order or upgrade?
vinokirk said:
what day did u guys order+ new order or upgrade?
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Click to collapse
New contract, but intend to port line from another network
vinokirk said:
what day did u guys order+ new order or upgrade?
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Click to collapse
New contract, porting over from three , on the same deal as the OP. If the phone arrives.trackung link still not working
Sent from my GT-P1000 using XDA Premium App
owz206 said:
How long was your order processing for mate.
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Click to collapse
I ordered on 11th of April and my order was 'processing' until Saturday.
This was a new order.
Status is now that it is on the delivery van. Unfortunately I won't be there to receive it today and touch and go whether there will be anybody at home at all, so may have to wait an extra day.
Just had an email response to say that they have a massive backlog of orders for the galaxy s 2 and that is the reason for the delay in processing my order.
Hey all!
I'd love to hear your input...
On Monday, 10/12/2015, I received an RA number via email from LG to repair my LG G Watch which was still under warranty.
On Wednesday, 10/14/2015, I boxed it up and shipped it using the prepaid FedEx shipping label that they provided. FedEx tracking shows that it was delivered to LG's repair facility on Friday, 10/16/2015, and it was signed for "SPARK".
Over the next several days, I waited for the status to update online, but it continued to always show, "RA assigned, waiting on customer to ship unit" (and it still does.)
On Monday, 10/26/2015, I chatted with LG customer support, and they told me that they would have to submit a "locate package". They told me that it would take up to 24-48 days. Yes, DAYS.
On Monday, 11/2/2015, I chatted with them once again, and they said that the "locate package" was submitted, and they continue to check.
OK, so it's not been 24-48 days, so I just have to wait and keep checking back.
So what are my options?
If they find it within 24-48 days and repair/replace it per the warranty, that's great! I sent in an LG G Watch, and I expect to receive a repaired/replaced LG G Watch. I've definitely been inconvenienced, but at least I'll get my watch back.
But what if they don't find it?
Again, I expect them to send me a replacement LG G Watch, but some people I have spoken with have suggested that I demand an Urbane or G Watch R as replacement for the trouble and hassle. I typically don't make waves, but in this case, LG blew it, and I therefore expect good customer service from them. I'm not trying to get anything for free, only what's due me. but in the end, because of LG's screwup, I will have been without a watch for up to two months.
Thoughts?
Thanks for listening!
Jim Barr
Jim Barr said:
Hey all!
I'd love to hear your input...
On Monday, 10/12/2015, I received an RA number via email from LG to repair my LG G Watch which was still under warranty.
On Wednesday, 10/14/2015, I boxed it up and shipped it using the prepaid FedEx shipping label that they provided. FedEx tracking shows that it was delivered to LG's repair facility on Friday, 10/16/2015, and it was signed for "SPARK".
Over the next several days, I waited for the status to update online, but it continued to always show, "RA assigned, waiting on customer to ship unit" (and it still does.)
On Monday, 10/26/2015, I chatted with LG customer support, and they told me that they would have to submit a "locate package". They told me that it would take up to 24-48 days. Yes, DAYS.
On Monday, 11/2/2015, I chatted with them once again, and they said that the "locate package" was submitted, and they continue to check.
OK, so it's not been 24-48 days, so I just have to wait and keep checking back.
So what are my options?
If they find it within 24-48 days and repair/replace it per the warranty, that's great! I sent in an LG G Watch, and I expect to receive a repaired/replaced LG G Watch. I've definitely been inconvenienced, but at least I'll get my watch back.
But what if they don't find it?
Again, I expect them to send me a replacement LG G Watch, but some people I have spoken with have suggested that I demand an Urbane or G Watch R as replacement for the trouble and hassle. I typically don't make waves, but in this case, LG blew it, and I therefore expect good customer service from them. I'm not trying to get anything for free, only what's due me. but in the end, because of LG's screwup, I will have been without a watch for up to two months.
Thoughts?
Thanks for listening!
Jim Barr
Click to expand...
Click to collapse
I would be preparing a Better Business Bureau complaint so when day 49 rolls around, all your ducks are in a row. Don't execute any sooner than that, can probably start a claim with BBB and tell them "not to do anything until this date."
Of course, if they are out of BBB jurisdiction, you may not be able to do anything. But I think you can chat early with the BBB to get a hold of your options.
Hope this helps.
Some emails to the high mucky mucks might help. the MD, head of the service dept. or anyone else you can think of explaining that you don't think you're being fairly treated, that they are not taking their loss of your property seriously. Asking you to wait up to 48 days for them to find your watch is wholly unreasonable from your point of view and even from theirs if they honestly intend spending those 48 days looking for it, the cost in manpower would be exhorbitant, far cheaper and better for everyone to simply replace it and deal with the faulty item if it ever turns up.
I knew it took a long ass time for Samsung to ship the promotional stuff but this long? I received my phone and did this immediately. After my promotion was approved I was told it would ship in the week of October 1st. How does it go from the week of October 1st to that long?! Anyone else?
cameronw2023 said:
I knew it took a long ass time for Samsung to ship the promotional stuff but this long? I received my phone and did this immediately. After my promotion was approved I was told it would ship in the week of October 1st. How does it go from the week of October 1st to that long?! Anyone else?
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Click to collapse
@cameronw2023 I received my phone on September 6th and immediately registered for promotional stuff. Received e-mail next day saying promotion was approved and it would ship within 2-3 weeks. So I was hoping to receive it not later than September 27th. A week later I got another e-mail saying it would be shipped week of September 27. When I pull it up on the Shop Samsung App it says Status: Review in Progress.
So how could I receive an e-mail saying approved with a shipping date, then a 2nd e-mail with a revised shipping date but yet the Samsung App says "Review in Progress".
Contacted Samsung US chat support was told that my promo was never approved and she had no idea why I had received e-mails stating approval and shipping dates. Asked for her Supervisor and chat pod immediately closed. Hmmm. Finally got back in chat pod queue and another chat support person said that I was approved but a mistake had been made and somebody in their warehouse had shipped out 256GB SD cards vice 128GB cards and that shipments had been temporarily suspended pending review of warehouse processes. He said that was probably what prompted 2nd e-mail with delay in shipment.
So 2 chats and two different answers. Not sure which is correct. Definitely appears that information is NOT being disseminated to all chat support personnel or else some are just failing to read the information.
Hopefully, Samsung gets their issues fixed and gets the promotional items out. I haven't bought a Samsung phone in a long while and while I like the Note 8 I am still not a fan of Samsung's customer support. I still call them the Helpless Desk. LOL.
You're luckier than I. I registered on release day too, but mine is still sitting on "Review in Progress".
DowntownRDB said:
@cameronw2023 I received my phone on September 6th and immediately registered for promotional stuff. Received e-mail next day saying promotion was approved and it would ship within 2-3 weeks. So I was hoping to receive it not later than September 27th. A week later I got another e-mail saying it would be shipped week of September 27. When I pull it up on the Shop Samsung App it says Status: Review in Progress.
So how could I receive an e-mail saying approved with a shipping date, then a 2nd e-mail with a revised shipping date but yet the Samsung App says "Review in Progress".
Contacted Samsung US chat support was told that my promo was never approved and she had no idea why I had received e-mails stating approval and shipping dates. Asked for her Supervisor and chat pod immediately closed. Hmmm. Finally got back in chat pod queue and another chat support person said that I was approved but a mistake had been made and somebody in their warehouse had shipped out 256GB SD cards vice 128GB cards and that shipments had been temporarily suspended pending review of warehouse processes. He said that was probably what prompted 2nd e-mail with delay in shipment.
So 2 chats and two different answers. Not sure which is correct. Definitely appears that information is NOT being disseminated to all chat support personnel or else some are just failing to read the information.
Hopefully, Samsung gets their issues fixed and gets the promotional items out. I haven't bought a Samsung phone in a long while and while I like the Note 8 I am still not a fan of Samsung's customer support. I still call them the Helpless Desk. LOL.
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Wtf. That's crazy you went through all that trouble. The note8 is actually my first Samsung device ever. I love it so much lol. Coming from apple I will say that they have excellent service when it comes to certain issues. Samsung lacks the more professional side of things. They make a damn good phone though. I'm hoping this **** will update and every gets the stuff they opted in for. It kinda sucks we have to wait months. I was on Reddit a few weeks back and saw a post from a guy who still didn't get his note7 stuff. I'm like surely that's an error on his end. Sadly it wasn't. I saw multiple people complaining about it. Either way good luck to you and everyone else!
WishRyder said:
You're luckier than I. I registered on release day too, but mine is still sitting on "Review in Progress".
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When I did mine it was approved within 30 minutes. Did you provide all the required info? Maybe Samsung is just slacking right now. Hope it clears up for you
cameronw2023 said:
When I did mine it was approved within 30 minutes. Did you provide all the required info? Maybe Samsung is just slacking right now. Hope it clears up for you
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Click to collapse
It said "Approved" shortly after I submitted it, but the status has been stuck on "in Progress" ever since. I submitted what I have in the past for Samsung promotions, so it SHOULD be right. I did go for the Gear 360 though, since I'm starting to accumulate a micro mountain of microSD cards, so maybe that's the catch.
Did mine on Saturday night got approved today said shipping the day of the 25th so let's see they pretty quick shipping stuff out cause whwn i did the note 5 promo it took about a month to get all the stuff from them so lets see
Submitted mine on 15th still says claim received.
Says in terms and conditions:
Participants will be sent an email and SMS to confirm that their Claim has been received by the Promoter. Within two (2) days of Claiming Participants will be sent an email and SMS to confirm whether their Claim has been successful and validated (“Claim Validation”)
Shipping Date too far away
I received an email from Samsung saying that my gift submission was approved and that the shipping date is "2017-11-27." That is really far away and late compared to other gifts I have redeemed from them
already a thread on this. (at lest a lot of infor on it in a thread).
Samsung normally always says 6-8weeks for there promo gits. Normally you get them about 2weeks later.
Yes alot of use got the approved and est ship date of Oct 1 - 9th. Then it changed to 6-8weeks.
We just gotta wait for it to come. Nothing else we can do, it is a promo and this is pretty much normal for samsung.
Took one week for me.
Sent from my SM-N950U using XDA-Developers Legacy app
Submitted mine yesterday, got the approval yesterday. But they quoted a 12/4/17 estimated ship date...
My claim for the 128GB card and wireless charging piece was approved 9/18/17. I got a notification the next day saying it was approved but it wouldn't ship until the week of 10/30/17. Is it typical for Samsung to take that long getting promo products out? I know somebody above said there was an error with shipping out the wrong cards so I guess my question is more generalized.
Anyone in UK had a Dex claim validated yet. Mine was submitted on 15th, still says claim received.
I submitted on 9/8/17 and it said October 7th at first but now it says ships in 6-8 weeks.
Demonface.24 said:
I submitted on 9/8/17 and it said October 7th at first but now it says ships in 6-8 weeks.
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Click to collapse
Same here, same date.
I never did get an email. The shopping app says 6 to 8 weeks, from day one. Registered on 9/8.
Got notice it was shipping, 2 hrs latter it was delivered! 10/2/17
Sent from my SM-N950U using XDA-Developers Legacy app
Anybody get their promos yet? Original e-mail I got said it would ship in 2-3 weeks. So I should have received promo last week. Still no update on promo website or Shop Samsung app and customer service appears to be clueless at this point. Oh well, I guess I shouldn't complain as it is a "freebie".
Hope all have a great day and a super weekend.
Same here. Still says 6-8 weeks and my claim was made 9/6....... I was hoping to get a 256gb card vs the 128 like others were getting but I doubt it now
Sent from my SM-N950U using Tapatalk
My promo Gear 360 was back-ordered when I ordered my N8 on 9/15 but the camera just got delivered today!
I wanted to register for the promotion and receive a free wireless charger but so far, they haven't even enabled registration on their promo website.
https://www.samsung.com/au/note8-wirelesscharger-offer
None of the links to the registration form actually work. The site says to register when you receive your device (which I have) but doesn't say that the registration will open on a certain date. The promo ends tonight but I can't see why they'd have to wait until the promo ends before opening up registrations.
Can anyone else access the registration form?
It is live now. But the form seems broken. The address lookup field...doesn't look up anything. So the form stays incomplete. I have tried with different browers and devices with the outcome the same.
Salveh said:
It is live now. But the form seems broken. The address lookup field...doesn't look up anything. So the form stays incomplete. I have tried with different browers and devices with the outcome the same.
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Click to collapse
I had the same issue. Did not work on my Firefox or Chrome. For some reason it worked fine on my wife's PC (firefox), with the address field popping out.
However...... Prepare for a nightmare.
I just wasted over an hour fighting with the website with issues, and then having Vodafone telling me to call Samsung, and Samsung telling me to call Vodafone. What a mess. The biggest issue comes from the Proof of purchase number. There isn't one.
The Proof of purchase receipt that I have scanned does not show it and Vodafone support says that they don't have a Proof of purchase number to give me, with the final verdict being to "just type in your account number". Seriously.
Next on the list is if I use the field "Previous note 7 owner" then the web page will refuse to load to the next page. It's screwed. Vodafone instructed me to say that I did NOT own a note 7 even though I actually did own one ...through Vodafone themselves. Now my form has gone through with seeming "false" information and both Vodafone and Samsung are claiming "it might be okay". Currently I have zero faith in this clustertruck.
Rezzaps said:
I had the same issue. Did not work on my Firefox or Chrome. For some reason it worked fine on my wife's PC (firefox), with the address field popping out.
However...... Prepare for a nightmare.
I just wasted over an hour fighting with the website with issues, and then having Vodafone telling me to call Samsung, and Samsung telling me to call Vodafone. What a mess. The biggest issue comes from the Proof of purchase number. There isn't one.
The Proof of purchase receipt that I have scanned does not show it and Vodafone support says that they don't have a Proof of purchase number to give me, with the final verdict being to "just type in your account number". Seriously.
Next on the list is if I use the field "Previous note 7 owner" then the web page will refuse to load to the next page. It's screwed. Vodafone instructed me to say that I did NOT own a note 7 even though I actually did own one ...through Vodafone themselves. Now my form has gone through with seeming "false" information and both Vodafone and Samsung are claiming "it might be okay". Currently I have zero faith in this clustertruck.
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Click to collapse
I logged into My Vodafone and found a form to request the Proof of Purchase document. They'll send it to me via email in the next couple of days. Be interesting to see if this mythical "Proof of Purchase number" is on this document. If not, I can see both Samsung and Vodafone finding themselves in legal hot water over what appears to be a promotion that is impossible to actually redeem. If they make this too difficult, I'll put in a complaint to the ACCC as this kind of thing is illegal.
Just registered for my wireless charger this afternoon, w00t! Hopefully these don't take forever to confirm and ship like the S7 Gear VR's did. lol..
Has anyone that registered for the promo received any confirmation from Samsung? I asked Vodafone for a Proof of Purchase but it didn't have all of the information Samsung is demanding. I used it for my registration anyway as Vodafone don't provide any documentation that complies with Samsung's demands. I'm waiting to see if they accept it anyway. If they don't, I'll lodge a complaint against Samsung and Vodafone (because they advertised the promotion on their site) with the Australian Competition and Consumer Commission (ACCC). Samsung can't offer a promotion with conditions that are impossible to fulfil and Vodafone shouldn't advertise that promotion if they can't provide the required documents to enable a customer to participate. I'll drag both of them through the legal mud by their balls if I have to.
completed it 11 days ago and got an email saying they will respond in up to 15 days whether I got my "gift" or not.
That was a week ago...
I used my receipt number in the proof of purchase number but I paid through Paypal. Waiting to see how they will deal with that...
Going back and checking There is a reference number and a link to check how the redemption is going. Clicking the link sends me to a site asking for the reference number and my registered email. After entering the data I get a message here -
Mines approved. Waiting to be shipped.
Registered the day it went live, still status is registered
Also does anyone know why America and other country got more pre order gifts than us?
Other country had the choice of either a wireless charger, and a 128gbSD card or a VR camera and a SD card,.
Just wondering
Received this email today.
Dear Samsung Note8 Customer,
We hope you are enjoying your new Note8.
We would like to apologise for the delays in processing your claim for the Samsung Wireless Charger Promotion. The demand for the Wireless Charger has exceeded expectations and overwhelmed our promotions team.
Rest assured though, we have expanded the team and are working hard to get through the claims as quickly as possible. You will receive an email once your claim has been processed and also when your Wireless Charger has been shipped.
In the meantime, if you would like to check the status of your claim, please access the redemption website here.
Thank you for your patience.
Yours,
Samsung Promotions Team
Looks like I'm going to waiting forever.
Yep, got the same notice and a couple hours later got a notification that my purchase docs had been validated but now it would take (up to) 5 days to validate my IMEI... If the IMEI is deemed not valid they will let me know...
How nice, you have a wonderful new toy, the receipt is fine but the IMEI may not be valid... Awaiting Validation Limbo...
Seriously, WTF?!!!
ultramag69 said:
Yep, got the same notice and a couple hours later got a notification that my purchase docs had been validated but now it would take (up to) 5 days to validate my IMEI... If the IMEI is deemed not valid they will let me know...
How nice, you have a wonderful new toy, the receipt is fine but the IMEI may not be valid... Awaiting Validation Limbo...
Seriously, WTF?!!!
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yeah samsung dont seem to be as talented in organising things like this.
still waiting on the "Loyalty bonus" thing as well... very poorly communicated thing that we should be very pleased and excited about but now am just tired and angry about.
Well that was a drama and a half... Finally got the "Congratulations" email. Now it will only take up to a month to send out...
It's like the star wars saga, it just keeps going even after you think it is finished for good.....
Arrived a week ago... Not bad, but would've preferred the 256gb micro sd....
Registered Sept 22nd
Approved Oct 12th
Dispatched Oct 27th
Received Oct 31st
Email notifications are slower than the actual progress.. I received the "dispatch" email on the same day I received it.
note 8 promotions
Rezzaps said:
I had the same issue. Did not work on my Firefox or Chrome. For some reason it worked fine on my wife's PC (firefox), with the address field popping out.
However...... Prepare for a nightmare.
I just wasted over an hour fighting with the website with issues, and then having Vodafone telling me to call Samsung, and Samsung telling me to call Vodafone. What a mess. The biggest issue comes from the Proof of purchase number. There isn't one.
The Proof of purchase receipt that I have scanned does not show it and Vodafone support says that they don't have a Proof of purchase number to give me, with the final verdict being to "just type in your account number". Seriously.
Next on the list is if I use the field "Previous note 7 owner" then the web page will refuse to load to the next page. It's screwed. Vodafone instructed me to say that I did NOT own a note 7 even though I actually did own one ...through Vodafone themselves. Now my form has gone through with seeming "false" information and both Vodafone and Samsung are claiming "it might be okay". Currently I have zero faith in this clustertruck.
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by not saying you had a note 7 you may have missed out on the $250 note 7 loyalty promotion,i didn't have proof that i use to have 2 note 7s' on contract,i got telstra to print out my contract details,Samsung sent back an email saying, as you are also eligible for a bonus $250 Samsung online promotion code, we have transferred your claim to the 'Galaxy Note7 Loyalty Reward Offer' website.,which made me have to wait longer,everything now has been verified and i was told to wait up to 30 business days,as from today i have a week to go.i sent them an email saying the note 9 will be out by the time i get my charger.
Hello, fellas.
I would like to write few words about a story between Honor's customer care department and a customer, which is me.
First of all, this is not going to be something short but I would like to say "Thank you" in advance for everyone who is patient enough to read the whole story. I have been using Honor devices for the past 4 years but I had to switch to another brand and I am not sure if I will ever get another Honor device or even suggest a friend of mine to buy a phone from Honor.
4 months ago I bought the Honor View 10 (6/128) but I was a little surprised when I saw Android 8.0 out of the box and I was surprised because meanwhile in the United States the same model was shipping with Android 8.1 out of the box, so I thought it is just a matter of time for us, the European customers, to receive the same update. But even now, the phone is still stuck on Android 8.0.
So I decided to contact Honor on Twitter and to request additional information regarding their software support. So I contacted Honorglobal with the simple question "When will the HonorView10 be updated to Android 8.1?" and they advised me that actually I have contacted the wrong team and I have to get in touch with Honor UK. Lol, why exactly Honor UK? They did not even ask where am I from and where I have bought the phone from, they literally copy/pasted a template to answer me. Anyway, I did contact Honor UK and guess their answer - you do have to contact your local Honor representatives. The funny thing is that Honor Bulgaria was advertising Honor 8 as their most recent phone and they did not have information regarding View 10. So once again, I contacted Honorglobal, they once again copy/pasted me a template and I had to contact Honor UK again.
I decided to send them an email. But after few days of waiting, I had to stick back to their twitter page. One month passed since I initially asked them when exactly the Honor View 10 is going to be updated to the latest Android 8.1. And every single day I was getting more and more frustrated by the total lack of customer support.
I decided to change my tactic and started to, literally, spam them. Every time there was a tweet from Honor UK or Honorglobal (99% of the tweets were regarding Honor 10), I was asking them in a comment regarding the update to Android 8.1. Two weeks after I started the spam tactic, I received a direct message from a page called "Honor Assistance". The message I received was stating the following information:
"There is no hardware difference between the North American model and the European one but the North American region has a priority and all major updates/features are first released for North America and after that for the rest of the world". (In case somebody wants an evidence, I can also provide you with screenshots).
I could not believe what I read. Priority? Like, are you F******* serious?
But anyway, I continued with my spam tactic and after few more days I received a tweet from Honor UK - "The 8.1 update is currently underworks and we do not know when exactly is going to be released, but hey, stay tuned."
What do they actually mean by saying "underworks"? The update is absolutely the same as the one running on BKL-L04 which is the North American model. Either they have released the phone in NA with beta version of the software or they are just joking with their customers.
Suddenly I realized that I have never received an answer to my email, even till now, I am still waiting. More than 2 months for an answer to an email from a customer. I am working as a customer care representative in a pretty big company and no matter how heavy our workload is, even with a quite of a delay, we always have to answer the customer. But it seems Honor's customer care department is not working that way.
A few days ago I noticed that I have not seen any tweets from Honor UK recently and I wanted to check them out, but guess what, they have blocked me. But not only that, an Honor-phone owner sent me a DM and told me that they actually have filtered my comments like a month ago (maybe when my spam tactic started). I was shocked, logged in with my girlfriend's account and that fella was absolutely right - most of the comments were not visible.
The device itself is great, the camera is nice, the hardware (except the display which has so crap refresh rate) is amazing but I am not wasting my money on a phone which is not going to be updated. 4 months and I have not received a single update. I had to manually flash an update from Firmware Finder.
I understand that Honor 10 is the most recent Honor flagship but the internals are pretty much the same as these into Honor View 10. So the software support could be almost identical. But no, Honor 10 is currently a priority for Honor and they are only concentrated on that one. I sold my Honor View 10 yesterday and I doubt that I will buy another phone from that brand.
I understand they have millions of customers and losing a single one (me) is nothing for them, but if you actually care about the official software and customer support, you better think again. You are not going to get it from Honor.
Thank you for reading my boring story and I wish you a wonderful day.
Best regards,
Dennis.
Totally agree with you, this is my first and last honor device.
Thank you
Yeah, I tweeted an answer to HonorUSA that they were happy with a new custom ROM. The tweet was about the site to get bootloader unlock code. No response from them, Honor open source program seems us Honor Open silence program.
It's a very good device but customers care is pretty bad
Santi_SAZ said:
Yeah, I tweeted an answer to HonorUSA that they were happy with a new custom ROM. The tweet was about the site to get bootloader unlock code. No response from them, Honor open source program seems us Honor Open silence program.
It's a very good device but customers care is pretty bad
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Hey Santi,
The reason you didn't receive an answer about the unlock site is probably due to not having information ourselves. The site, as you know is available to obtain an unlock code. For a week or so, while the site was down, I initiated an unlock code request which I worked diligently to respond and provide as much as I could. We did tweet about the site becoming available as soon as it did.
We're working on some things internally and will be making an announcement here in the coming weeks.
I hope to improve the communication and responsiveness on our end on all channels.
To the OP,
Unfortunately, I'm in no position to speak for other regions of Honor. I'm sorry you had such a bad experience though. Hopefully there will be some news soon
-Chris
I mean is spamming really the way to go? As you're a customer service representative yourself I'm sure if you're asked information that you don't my have access too you wouldn't appreciate being spammed
Seriously guys? It's like you really aren't even trying. Not everything is a tweet or an email. Real customer service does and will continue to be on an actual phone with a person. I sent Honor USA a FB message to get their number for support. They DM'd me back in 24 hours with number. I called them and spoke to real person after 1 small transfer asking which phone I had. I had purchased a view 10 also and stupidely let it slide down my leg and onto a tile floor and completely shattering the display. I told them I was disappointed that an expensive phone didn't have basic gorilla glass etc.....even though this was MY OWN FAULT not theirs. She gave me a case number and said they will pick the phone up and send it to their Texas based repair facility all paid for via UPS next day air saver. She quoted it might take 10 days to get it fixed. They picked it up on a monday, it arrived tuesday morning in Texas. They repaired and replaced the entire display and glass (must easier I suspect) and had already shipped it back out to me THAT TUESDAY. I had it in hand by thursday all fixed and brand new looking and no charge, not even for shipping.
I'm sorry I just haven't had one single bad experience with their support yet and I've had a few issues. Maybe try calling for once? Talking like humans should be doing more. Not getting on your case it's just a symptom of this generation that thinks everything is done online completely and that real interaction is never required. If anyone would like the number let me know.
sting12345 said:
Seriously guys? It's like you really aren't even trying. Not everything is a tweet or an email. Real customer service does and will continue to be on an actual phone with a person. I sent Honor USA a FB message to get their number for support. They DM'd me back in 24 hours with number. I called them and spoke to real person after 1 small transfer asking which phone I had. I had purchased a view 10 also and stupidely let it slide down my leg and onto a tile floor and completely shattering the display. I told them I was disappointed that an expensive phone didn't have basic gorilla glass etc.....even though this was MY OWN FAULT not theirs. She gave me a case number and said they will pick the phone up and send it to their Texas based repair facility all paid for via UPS next day air saver. She quoted it might take 10 days to get it fixed. They picked it up on a monday, it arrived tuesday morning in Texas. They repaired and replaced the entire display and glass (must easier I suspect) and had already shipped it back out to me THAT TUESDAY. I had it in hand by thursday all fixed and brand new looking and no charge, not even for shipping.
I'm sorry I just haven't had one single bad experience with their support yet and I've had a few issues. Maybe try calling for once? Talking like humans should be doing more. Not getting on your case it's just a symptom of this generation that thinks everything is done online completely and that real interaction is never required. If anyone would like the number let me know.
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Guess u didnt read his post fully, the customer care mentioned that US is a priority for them, so naturally u had a good experience with thr customer care their.
sting12345 said:
Seriously guys? It's like you really aren't even trying. Not everything is a tweet or an email. Real customer service does and will continue to be on an actual phone with a person. I sent Honor USA a FB message to get their number for support. They DM'd me back in 24 hours with number. I called them and spoke to real person after 1 small transfer asking which phone I had. I had purchased a view 10 also and stupidely let it slide down my leg and onto a tile floor and completely shattering the display. I told them I was disappointed that an expensive phone didn't have basic gorilla glass etc.....even though this was MY OWN FAULT not theirs. She gave me a case number and said they will pick the phone up and send it to their Texas based repair facility all paid for via UPS next day air saver. She quoted it might take 10 days to get it fixed. They picked it up on a monday, it arrived tuesday morning in Texas. They repaired and replaced the entire display and glass (must easier I suspect) and had already shipped it back out to me THAT TUESDAY. I had it in hand by thursday all fixed and brand new looking and no charge, not even for shipping.
I'm sorry I just haven't had one single bad experience with their support yet and I've had a few issues. Maybe try calling for once? Talking like humans should be doing more. Not getting on your case it's just a symptom of this generation that thinks everything is done online completely and that real interaction is never required. If anyone would like the number let me know.
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Apart you're from USA, the priority region, the issue you had is a hardware, not software. ? You already have Android 8.1, we here in Europe are still waiting for the update that came out of the box for you.
ozzfan1989 said:
I mean is spamming really the way to go? As you're a customer service representative yourself I'm sure if you're asked information that you don't my have access too you wouldn't appreciate being spammed
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Actually, you are wrong. When a customer asks me a question and there is not enough information, we are contacting the relevant department for such information and within 72 hours we are forwarding the information to the customer either with a phone call or via email and this is what is right. But copy/pasting the same useless answer "keep checking the social media accounts for more information" is not good at all.
sting12345 said:
Seriously guys? It's like you really aren't even trying. Not everything is a tweet or an email. Real customer service does and will continue to be on an actual phone with a person. I sent Honor USA a FB message to get their number for support. They DM'd me back in 24 hours with number. I called them and spoke to real person after 1 small transfer asking which phone I had. I had purchased a view 10 also and stupidely let it slide down my leg and onto a tile floor and completely shattering the display. I told them I was disappointed that an expensive phone didn't have basic gorilla glass etc.....even though this was MY OWN FAULT not theirs. She gave me a case number and said they will pick the phone up and send it to their Texas based repair facility all paid for via UPS next day air saver. She quoted it might take 10 days to get it fixed. They picked it up on a monday, it arrived tuesday morning in Texas. They repaired and replaced the entire display and glass (must easier I suspect) and had already shipped it back out to me THAT TUESDAY. I had it in hand by thursday all fixed and brand new looking and no charge, not even for shipping.
I'm sorry I just haven't had one single bad experience with their support yet and I've had a few issues. Maybe try calling for once? Talking like humans should be doing more. Not getting on your case it's just a symptom of this generation that thinks everything is done online completely and that real interaction is never required. If anyone would like the number let me know.
Click to expand...
Click to collapse
I did contact the Bulgarian honor representatives but as I mentioned, they are not up to date as three months ago their most recent phone was Honor 8 and they could not provide me with any information but with a suggestion to contact the UK department. If I have to contact the UK department with a phone call, my bill is going to be as expensive as the price of the device itself. The official Honorglobal page suggested me to send an email so I did it and they never turned back to me with anything, not even an automated response. And you cannot put yourself into the shoes of a European customer as your region is a priority for Honor, which they publicly admit. I hope it is clear enough now.
If it weren't for Google's project treble, I wouldn't have bought this phone.
qtoo941 said:
Actually, you are wrong. When a customer asks me a question and there is not enough information, we are contacting the relevant department for such information and within 72 hours we are forwarding the information to the customer either with a phone call or via email and this is what is right. But copy/pasting the same useless answer "keep checking the social media accounts for more information" is not good at all.
I did contact the Bulgarian honor representatives but as I mentioned, they are not up to date as three months ago their most recent phone was Honor 8 and they could not provide me with any information but with a suggestion to contact the UK department. If I have to contact the UK department with a phone call, my bill is going to be as expensive as the price of the device itself. The official Honorglobal page suggested me to send an email so I did it and they never turned back to me with anything, not even an automated response. And you cannot put yourself into the shoes of a European customer as your region is a priority for Honor, which they publicly admit. I hope it is clear enough now.
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Your really mad over a simple software revision? And your complaining about it on XDA out of all places? People on here flash the update themselves ?
Edit: This is coming from a person that has no respect for Huawei after their dumbass desicion to stop providing bootloader unlock codes. @[email protected]_USA any updates on the unlock situation?
nima0003 said:
Your really mad over a simple software revision? And your complaining about it on XDA out of all places? People on here flash the update themselves
Edit: This is coming from a person that has no respect for Huawei after their dumbass desicion to stop providing bootloader unlock codes. @[email protected]_USA any updates on the unlock situation?
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There is big difference between being mad and being disappointed. Everyone here is a customer of a particular brand, in our case, we are customers of Honor/Huawei. As a customer, you expect to receive any kind of support from Honor, if anything occurs and you need such support. I only shared my story to let the people know how bad is Honor's customer support. Do not forget that one of the reasons Apple is an iconic tech brand is their relationship with the customers.
qtoo941 said:
There is big difference between being mad and being disappointed. Everyone here is a customer of a particular brand, in our case, we are customers of Honor/Huawei. As a customer, you expect to receive any kind of support from Honor, if anything occurs and you need such support. I only shared my story to let the people know how bad is Honor's customer support. Do not forget that one of the reasons Apple is an iconic tech brand is their relationship with the customers.
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You're getting disappointed in a phone OEM? Why?
Yo, I used to be on AT&T. United States. Do you realize how long we'd have to wait for an update - minor or major - when every other region in the world already got the update and, in some cases, with extra features?
You're disappointed in 8.0 to 8.1. Why?
Edit: I'm comparing an OEM that sells unlocked phones, "Huawei/Honor" to a US based carrier, "AT&T" -- not 1 to 1. But, concerning updates, which I think is relevant, some Android AT&T branded phones would be hardware identical to other regions, but we'd be almost the last region to get updates -- for even flagship phones.
Sent from my Honor View 10 using XDA Labs
Emailing them is rather useless I emailed them as soon as I heard they will stop giving out unlock codes. I asked them if I could get codes and if not using those codes will void my warranty or not. Such a simple question they never bothered reply to me either.
Siaukea said:
Emailing them is rather useless I emailed them as soon as I heard they will stop giving out unlock codes. I asked them if I could get codes and if not using those codes will void my warranty or not. Such a simple question they never bothered reply to me either.
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If you obtain an unlock code alone, that will not void your warranty. Only after unlocking your bootloader will you void the warranty.