I knew it took a long ass time for Samsung to ship the promotional stuff but this long? I received my phone and did this immediately. After my promotion was approved I was told it would ship in the week of October 1st. How does it go from the week of October 1st to that long?! Anyone else?
cameronw2023 said:
I knew it took a long ass time for Samsung to ship the promotional stuff but this long? I received my phone and did this immediately. After my promotion was approved I was told it would ship in the week of October 1st. How does it go from the week of October 1st to that long?! Anyone else?
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@cameronw2023 I received my phone on September 6th and immediately registered for promotional stuff. Received e-mail next day saying promotion was approved and it would ship within 2-3 weeks. So I was hoping to receive it not later than September 27th. A week later I got another e-mail saying it would be shipped week of September 27. When I pull it up on the Shop Samsung App it says Status: Review in Progress.
So how could I receive an e-mail saying approved with a shipping date, then a 2nd e-mail with a revised shipping date but yet the Samsung App says "Review in Progress".
Contacted Samsung US chat support was told that my promo was never approved and she had no idea why I had received e-mails stating approval and shipping dates. Asked for her Supervisor and chat pod immediately closed. Hmmm. Finally got back in chat pod queue and another chat support person said that I was approved but a mistake had been made and somebody in their warehouse had shipped out 256GB SD cards vice 128GB cards and that shipments had been temporarily suspended pending review of warehouse processes. He said that was probably what prompted 2nd e-mail with delay in shipment.
So 2 chats and two different answers. Not sure which is correct. Definitely appears that information is NOT being disseminated to all chat support personnel or else some are just failing to read the information.
Hopefully, Samsung gets their issues fixed and gets the promotional items out. I haven't bought a Samsung phone in a long while and while I like the Note 8 I am still not a fan of Samsung's customer support. I still call them the Helpless Desk. LOL.
You're luckier than I. I registered on release day too, but mine is still sitting on "Review in Progress".
DowntownRDB said:
@cameronw2023 I received my phone on September 6th and immediately registered for promotional stuff. Received e-mail next day saying promotion was approved and it would ship within 2-3 weeks. So I was hoping to receive it not later than September 27th. A week later I got another e-mail saying it would be shipped week of September 27. When I pull it up on the Shop Samsung App it says Status: Review in Progress.
So how could I receive an e-mail saying approved with a shipping date, then a 2nd e-mail with a revised shipping date but yet the Samsung App says "Review in Progress".
Contacted Samsung US chat support was told that my promo was never approved and she had no idea why I had received e-mails stating approval and shipping dates. Asked for her Supervisor and chat pod immediately closed. Hmmm. Finally got back in chat pod queue and another chat support person said that I was approved but a mistake had been made and somebody in their warehouse had shipped out 256GB SD cards vice 128GB cards and that shipments had been temporarily suspended pending review of warehouse processes. He said that was probably what prompted 2nd e-mail with delay in shipment.
So 2 chats and two different answers. Not sure which is correct. Definitely appears that information is NOT being disseminated to all chat support personnel or else some are just failing to read the information.
Hopefully, Samsung gets their issues fixed and gets the promotional items out. I haven't bought a Samsung phone in a long while and while I like the Note 8 I am still not a fan of Samsung's customer support. I still call them the Helpless Desk. LOL.
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Wtf. That's crazy you went through all that trouble. The note8 is actually my first Samsung device ever. I love it so much lol. Coming from apple I will say that they have excellent service when it comes to certain issues. Samsung lacks the more professional side of things. They make a damn good phone though. I'm hoping this **** will update and every gets the stuff they opted in for. It kinda sucks we have to wait months. I was on Reddit a few weeks back and saw a post from a guy who still didn't get his note7 stuff. I'm like surely that's an error on his end. Sadly it wasn't. I saw multiple people complaining about it. Either way good luck to you and everyone else!
WishRyder said:
You're luckier than I. I registered on release day too, but mine is still sitting on "Review in Progress".
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When I did mine it was approved within 30 minutes. Did you provide all the required info? Maybe Samsung is just slacking right now. Hope it clears up for you
cameronw2023 said:
When I did mine it was approved within 30 minutes. Did you provide all the required info? Maybe Samsung is just slacking right now. Hope it clears up for you
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It said "Approved" shortly after I submitted it, but the status has been stuck on "in Progress" ever since. I submitted what I have in the past for Samsung promotions, so it SHOULD be right. I did go for the Gear 360 though, since I'm starting to accumulate a micro mountain of microSD cards, so maybe that's the catch.
Did mine on Saturday night got approved today said shipping the day of the 25th so let's see they pretty quick shipping stuff out cause whwn i did the note 5 promo it took about a month to get all the stuff from them so lets see
Submitted mine on 15th still says claim received.
Says in terms and conditions:
Participants will be sent an email and SMS to confirm that their Claim has been received by the Promoter. Within two (2) days of Claiming Participants will be sent an email and SMS to confirm whether their Claim has been successful and validated (“Claim Validation”)
Shipping Date too far away
I received an email from Samsung saying that my gift submission was approved and that the shipping date is "2017-11-27." That is really far away and late compared to other gifts I have redeemed from them
already a thread on this. (at lest a lot of infor on it in a thread).
Samsung normally always says 6-8weeks for there promo gits. Normally you get them about 2weeks later.
Yes alot of use got the approved and est ship date of Oct 1 - 9th. Then it changed to 6-8weeks.
We just gotta wait for it to come. Nothing else we can do, it is a promo and this is pretty much normal for samsung.
Took one week for me.
Sent from my SM-N950U using XDA-Developers Legacy app
Submitted mine yesterday, got the approval yesterday. But they quoted a 12/4/17 estimated ship date...
My claim for the 128GB card and wireless charging piece was approved 9/18/17. I got a notification the next day saying it was approved but it wouldn't ship until the week of 10/30/17. Is it typical for Samsung to take that long getting promo products out? I know somebody above said there was an error with shipping out the wrong cards so I guess my question is more generalized.
Anyone in UK had a Dex claim validated yet. Mine was submitted on 15th, still says claim received.
I submitted on 9/8/17 and it said October 7th at first but now it says ships in 6-8 weeks.
Demonface.24 said:
I submitted on 9/8/17 and it said October 7th at first but now it says ships in 6-8 weeks.
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Same here, same date.
I never did get an email. The shopping app says 6 to 8 weeks, from day one. Registered on 9/8.
Got notice it was shipping, 2 hrs latter it was delivered! 10/2/17
Sent from my SM-N950U using XDA-Developers Legacy app
Anybody get their promos yet? Original e-mail I got said it would ship in 2-3 weeks. So I should have received promo last week. Still no update on promo website or Shop Samsung app and customer service appears to be clueless at this point. Oh well, I guess I shouldn't complain as it is a "freebie".
Hope all have a great day and a super weekend.
Same here. Still says 6-8 weeks and my claim was made 9/6....... I was hoping to get a 256gb card vs the 128 like others were getting but I doubt it now
Sent from my SM-N950U using Tapatalk
My promo Gear 360 was back-ordered when I ordered my N8 on 9/15 but the camera just got delivered today!
Related
Hey guys, I got sucked in with the 6% cashback offer a few weeks back from Expansys, thinking that they would definitely be sending out the SGII on launch day, but at the moment they're saying that the phone 'should' arrive to them in ELEVEN days!
What a joke.
Anyone else going to cancel their Expansys order and go with Clove/Handtec?
It says 5 days here: http://www.expansys.com/samsung-i9100-galaxy-s-ii-16gb-209114/
I also got an email from expansys today that said they are shipping out the phones on tuesday (which incidentally is 5 days from now).
It does say 10 days in the order tracking tool for my order though, but that is because it's got the wrong product code in the order tracking (asked them about this in an e-mail a couple of days back).
May 2nd is also a bank holiday in the UK so that's probably why they are sending them out on the 3rd.
This is the e-mail I got:
Expansys said:
Dear Customer,
We are glad to announce that the first delivery of Samsung Galaxy S
II devices will be done next Tuesday.
Please have in mind that despite what has been first communicated,
Samsung informs that the Galaxy S II does NOT feature an NFC chip.
If further to this new information you wish to cancel or freeze your
order please contact us.
Kind Regards
Order Processing
eXpansys
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Edit:
When I look at the wording they might even mean that the first phones will be delievered on tuesday and not sent, guess we'll see by tuesday.
SBS_ said:
It says 5 days here: http://www.expansys.com/samsung-i9100-galaxy-s-ii-16gb-209114/
I also got an email from expansys today that said they are shipping out the phones on tuesday (which incidentally is 5 days from now).
It does say 10 days in the order tracking tool for my order though, but that is because it's got the wrong product code in the order tracking (asked them about this in an e-mail a couple of days back).
May 2nd is also a bank holiday in the UK so that's probably why they are sending them out on the 3rd.
This is the e-mail I got:
Edit:
When I look at the wording they might even mean that the first phones will be delievered on tuesday and not sent, guess we'll see by tuesday.
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Yeah i bet they will be deliverd tuesday, mines with Gum Mobile and they sending them 2mrw for delivery tuesday so sounds like its a few companys doing it.
SBS_ said:
It says 5 days here: http://www.expansys.com/samsung-i9100-galaxy-s-ii-16gb-209114/
I also got an email from expansys today that said they are shipping out the phones on tuesday (which incidentally is 5 days from now).
It does say 10 days in the order tracking tool for my order though, but that is because it's got the wrong product code in the order tracking (asked them about this in an e-mail a couple of days back).
May 2nd is also a bank holiday in the UK so that's probably why they are sending them out on the 3rd.
This is the e-mail I got:
Edit:
When I look at the wording they might even mean that the first phones will be delievered on tuesday and not sent, guess we'll see by tuesday.
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I got the same email from Expansys France.
***personal info edited out***
Dear COMPLETE BADASS,
Thank you for your recent purchase from the AT&T Premier Online Store. We're pleased that you chose AT&T as your service provider.
We wanted to confirm that your order for Samsung Galaxy Note(TM) (Carbon Blue) on 04-FEB-2012 00:00:00 is still scheduled to be delivered as early as February 17, 2012.
As a reminder, you will receive an email from the AT&T Premier Team confirming shipment along with the carrier information and tracking number to track your shipment on-line.
Your web order number: over 9000!!!!!!!!
Your order will be delivered to the following address:
Really expensive house with hot babes everywhere
If you purchased other devices with this order, you will receive your complete order starting February 17, 2012.
We appreciate your business and look forward to having you as a customer.
Thank you for choosing AT&T,
The AT&T Premier Team
Niiiiiiiiiice
Same email here. I noticed the delivery wording changed from first email. Went from on or before the 17th, to "as early as 17th" hmmmmmmmm......
canecbr600 said:
Same email here. I noticed the delivery wording changed from first email. Went from on or before the 17th, to "as early as 17th" hmmmmmmmm......
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I wouldn't read that much into it. Just like we got a "backordered" email, it just fills dates and stuff in. I'd expect it to ship by the 15th.
canecbr600 said:
Same email here. I noticed the delivery wording changed from first email. Went from on or before the 17th, to "as early as 17th" hmmmmmmmm......
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Yeah, the previous wording made me think we might get them earlier in the week, but now it looks like the 17th is as early as possible.
I guess its just one more reason to look forward to Friday
When i ordered mine today it said they should ship by the 16th.
Five minutes later i got an email saying it was sent to the warehouse for shipping.
I have a feeling some of us will be getting them early.
Maroon Mushroom said:
I have a feeling some of us will be getting them early.
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its bound to happen
My order confirmation on the "5th" simply said your order will ship on Feb/16.
No "reminder" emails yet.
Assume it's 2-3 day fedex but don't really know.
andrawer said:
My order confirmation on the "5th" simply said your order will ship on Feb/16.
No "reminder" emails yet.
Assume it's 2-3 day fedex but don't really know.
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I think we all got different notifications based upon the avenue in which we purchased or upgraded. I upgraded through Premier and I'm supposed to get my phone by the 17th and it is supposed to be shipped Fedex overnight. I don't think we can assume what AT&T will do until we start getting shipping notifications and tracking numbers.
Sent from my SGH-I897 using Tapatalk
Maroon Mushroom said:
I have a feeling some of us will be getting them early.
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i know a guy on a forum on the internets who works at the att & we are buds so i will get it early
(check's in the mail Maroon!!)
Mine
Thank you for ordering from AT&T. Your device has been reserved and is expected to be delivered on February 17th. At AT&T, we promise to ship our products in the order in which requests are received*.
I ordered from a store on the 5th. I was the first (and probably only) person to order from them that day, considering people were preparing for the Superbowl. They had to dig around online for the model number. I assume they'll ship on Tuesday, to ensure that it gets to as many people as possible by Friday.
Samsung I717 BLU PHONE
1
Various SIM
1
FREIGHT
1
I ordered mine from ATT on Monday at lunch. They couldn't find it in system Sunday.
So, I went back Monday with the ATT SKU #. I told them to ship to store, 'cause I leave for Asia on the 18th and if it's not there by 17th my salesman said it would be held there under my name.
So, here's to hoping the "store" gets their shipments first, and mine gets thrown in with their stuff.
I go to Hong Kong and China regularly so I'm very familiar with the Int'l Note, but didn't want to spend 700+ for one in HK or China with no warranty except thru my friends there that I'd have to ship it back to for service.
Plus, getting it for 300 sans Exynos I figure is an even toss up for the cost savings.
Mine was ordered on 2-29 and a rep today has told me that it will take 3 business days.
Anyone else have anything different?
I got an email mine will be here tomorrow.
I ordered mine at 8am on Feb. 23. My status online says "Orders will begin shipping the week of 3/7."
Ordered 2/23.
"Your order for the Samsung Galaxy S7 edge has been received. Orders will begin shipping the week of 3/7. Keep an eye out for a shipping email with your tracking information. Thank you for your patience."
The status online has changed 3 times for me. From shipping monday, then this week in 2-5 days. Now it says shipping the week of the 7th.
Obviously sprint can't figure out what they are doing. But what's new.
I have it on my hand atm. Good phone so far. Battery dropped quick when i first got out bit removed bloat and now it's about better.
Ok So I pre ordered the Galaxy S7 on the 23rd at a retail store. I called up sprint today to get a status check on my order. the order number i gave him from my receipt did not work, so i told him to look at my account he saw that i had pre ordered the phone, he let me know that since all pre orders come with gearVR my phone will be shipped on the 11th of March along with the gearVR to a sprint store. he said i should get a tracking number right before its going to get shipped
The rep I talked to on the 29th said the phones were getting shipped to them from ***** on the 4th and they would ship the 7th. FWIW. She also said the Gear VR was in stock and would ship the 29th LOL.
Sent from my SM-G928P using Tapatalk
ordered mine 3 days ago got it today S7 edge gold
Ordered mine on the 29th got it last night. Silver edge, Gear VR is on back order and ships by the 7th it says.
For everyone that got there phones already did you receive a email with tracking information or did it just show up ?
Ordered Mine from Verizon getting it NEVER! Lol probably next week....I hope.
Just chatted with a rep online. He says that they are back-ordered, but they'll be getting more in over the weekend and have them out next week. I sort of feel like a whiner because i'm not getting my phone earlier than I expected it. This process is making me act like a child. HAHA. If my order doesn't come early next week I'm going to throw an all-out man tantrum.
Information: for some reason sprint thinks that it's expectable to send out the phones that were purchased on 2/29 and 3/1 immediately , however who ever placed it on the 23rd we have to wait ! How does that make any since in hell??? I don't get it why are we the ones that are "backordered" ? We ordered nearly a week before them it's not fair that they are getting them , I complained and I suggest you do as well and let them know people are receiving it I received 30$ bill credit and a 30$ assessory because they agreeded and couldn't explain why mine wasn't sent even the person from the shipping department was confused !
They only give me a 15 dollar credit I order on the 24 and my bro order on 2/29 and has his phone I was piss I call everyday and everyday every sprint rep said something different smh
tmacgarris6727 said:
They only give me a 15 dollar credit I order on the 24 and my bro order on 2/29 and has his phone I was piss I call everyday and everyday every sprint rep said something different smh
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Keep complaining over live chat and over the phone i was pissed too i don't get it ! Why does someone who ordered after mine is the one who gets it ??? it makes no sense to me, and even the order specialist (shipping department) didnt even understand. My assumptions is that sprint originally gave us the 3/7 deadline but if you noticed on 2/29 and 3/1 the statuses changed and the people who placed orders on those two days originally received a shorter shipping period . So to avoid any problems they just shipped it due to whatever your original shipping said to avoid any problems and we are the ones that got backordered.
viperblood said:
Keep complaining over live chat and over the phone i was pissed too i don't get it ! Why does someone who ordered after mine is the one who gets it ??? it makes no sense to me, and even the order specialist (shipping department) didnt even understand. My assumptions is that sprint originally gave us the 3/7 deadline but if you noticed on 2/29 and 3/1 the statuses changed and the people who placed orders on those two days originally received a shorter shipping period . So to avoid any problems they just shipped it due to whatever your original shipping said to avoid any problems and we are the ones that got backordered.
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Bingo.... I work 2nd shift and missed the cutoff (was it noon on March 1st? Original date Sprint said to get ur phone first?) Saw people were getting there phones early..ordered around 2pm... Got my black edge almost exactly 72 hours later...had no idea it was coming..never had a tracking number
nick.farinas said:
Bingo.... I work 2nd shift and missed the cutoff (was it noon on March 1st? Original date Sprint said to get ur phone first?) Saw people were getting there phones early..ordered around 2pm... Got my black edge almost exactly 72 hours later...had no idea it was coming..never had a tracking number
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I still don't understand, but hey it's whatever enjoy your phone :crying: :foreveralone:
Got mine today s7 edge silver.
Ordered on the first..
I ordered on the 25th, same status changes on the order page as you guys, no shipping info yet. Regular s7. Seems like edge orders have shipped first, I think I will hop on chat later and complain a little and try to get some clarification.
The information I have from Vodafone regarding my order is that it will ship on the 21st of September. I'm guessing it will take a couple of days to get here.
Did everyone who pre-ordered get the same shipping date, or are they going to stagger the deliveries? Post your shipping experience and expected delivery dates.
I have ordered direct from Samsung they said 21/09 to ship, hoping they ship early like US
Jesslac said:
I have ordered direct from Samsung they said 21/09 to ship, hoping they ship early like US
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That would be awesome but I doubt it will happen. If Vodafone and Samsung both have the same shipping date, it's likely that Samsung has instructed all carriers not to ship preorders until the 21st. Retailers like Kogan and Harvey Norman might not be under such a restriction. If anyone's ordered from a retailer, let us know your shipping date.
Vodafone sent me an SMS yesterday afternoon (14/9/17) saying that my order had progressed. When I clicked the order tracking link, their site said that it was being prepared for shipping.
I checked the order this morning and it says that it's being delivered. Should get a visit from Startrack with my Note 8 today! That's about a week earlier than expected! Nice work, Vodafone.
Torquemada288 said:
Vodafone sent me an SMS yesterday afternoon (14/9/17) saying that my order had progressed. When I clicked the order tracking link, their site said that it was being prepared for shipping.
I checked the order this morning and it says that it's being delivered. Should get a visit from Startrack with my Note 8 today! That's about a week earlier than expected! Nice work, Vodafone.
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I received the same thing from vodafone. The first link takes me to the Vodafone website and shows "on it's way", but the actual consignment order on Startrack states an error with instructions to contact the service desk. Very unusual considering Vodafone told me they themselves would only receive the phone on the 21st of September.
Rezzaps said:
I received the same thing from vodafone. The first link takes me to the Vodafone website and shows "on it's way", but the actual consignment order on Startrack states an error with instructions to contact the service desk. Very unusual considering Vodafone told me they themselves would only receive the phone on the 21st of September.
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Yeah, I got the same error when following the link to Startrack. Not sure what that's about but I assumed that might be due to the high volume of packages Vodafone must be sending out. If it doesn't arrive today, I'll update the thread.
Well, it's 4.45pm here and the phone still hasn't been delivered, so I'm guessing it's not coming until Monday. Bit disappointing as I was hoping to have the weekend to play with my new toy.
Even if it comes on Monday, that'll still be much earlier than I originally thought, so all good really.
Torquemada288 said:
Well, it's 4.45pm here and the phone still hasn't been delivered, so I'm guessing it's not coming until Monday. Bit disappointing as I was hoping to have the weekend to play with my new toy.
Even if it comes on Monday, that'll still be much earlier than I originally thought, so all good really.
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I myself am expecting it on the 22nd at the earliest, but hopefully by the 26th.
I hope I'm wrong
Rezzaps said:
I myself am expecting it on the 22nd at the earliest, but hopefully by the 26th.
I hope I'm wrong
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The Startrack link now works and they estimate it will be delivered on the 21st. Seems like I got my hopes up for nothing and it won't actually be delivered early. Oh well.
Torquemada288 said:
The Startrack link now works and they estimate it will be delivered on the 21st. Seems like I got my hopes up for nothing and it won't actually be delivered early. Oh well.
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It's worse than that. For my details on Startrack, it shows that the phone has already been picked up from Sydney and delivered to a local Depot only 20 minutes away from me. It seems they have orders to only deliver at a certain date (21st). It drives me up the wall that it will be just sitting on a shelf for four days at the depot until Thursday. Very frustrating.
Rezzaps said:
It's worse than that. For my details on Startrack, it shows that the phone has already been picked up from Sydney and delivered to a local Depot only 20 minutes away from me. It seems they have orders to only deliver at a certain date (21st). It drives me up the wall that it will be just sitting on a shelf for four days at the depot until Thursday. Very frustrating.
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I received an SMS from Startrack this morning saying that my phone will be delivered by COB today. The link still says the 21st for delivery but I'll keep you updated. If mine gets delivered today, yours might also find its way into your sweaty palm before you were expecting it.
My Note 8 just arrived!!!
Compared to my Note 3, this is one sexy device in the hand. Still setting up the account and sh*t so I can only comment on the physical attributes at this point.
If you're waiting for a Vodafone Note 8, it appears that they're not waiting until the 21st to send them out and the delivery estimates in both the Vodafone portal and Startrack can be disregarded as potentially inaccurate.
I got my note 8 from Vodafone delivered at 10.30 this morning by startrack.
Got mine at 4:30. I am a much happier man.
Bought my Note 8 today, finally. It appears the cut off date for the promo was the 24th. Any way they'll let me get the free 360 or am I just SOL? Already submitted the necessary info, but just wondered if you guys had any luck after the cut off date
Where did you buy it from and when did you place your order?
I bought it today at Verizon
ChrisAC84 said:
I bought it today at Verizon
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What is your receipt? Might be able to tell samsung you got it a day or 2 ago.
They dont realy look that hard at the receipt
Looking at my receipt now, I don't even see a date on it. Maybe they'll send my free gift, after all
ChrisAC84 said:
Looking at my receipt now, I don't even see a date on it. Maybe they'll send my free gift, after all
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Yeah, worth a shot
How long do they take to verify and ship the gift after we submit all the info. Haven't used samsung promo for a long time and last time they took more than a month.
smackdownn said:
How long do they take to verify and ship the gift after we submit all the info. Haven't used samsung promo for a long time and last time they took more than a month.
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Mine was verified in a matter of minutes. Will ship in a matter of weeks.
Muy gift just got shipped. Ordered from Samsung on the 31st of August.
Here in Oz they said it will take 15 days to verify .
All they give us is a quick wireless charger... What a rip-off compared to the US and UK...
Well apparently they rejected my information. I called customer service, and they escalated it to make an exception, since it's only 2 days past the end of the promotion. Now I just wait on the email telling me whether it's been accepted or not
Submitted my receipts today when I got home, and already got confirmation emails saying gifts are being shipped. Guess it depends where you are submitting from or something. Good luck!
Submitted mine over 2weeks ago approval came back within minutes. Will not ship until October 16th
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